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Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR
part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will
determine whether a repair can be accomplished by CSR.
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
HPE Proactive Care services
HPE Proactive Care service: Supported
products list
www.hpe.com/services/getconnected
www.hpe.com/services/proactivecare
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service:
Supported products list
www.hpe.com/services/
proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
Proactive Care service activation
www.hpe.com/services/proactivecarecentral
www.hpe.com/services/proactivecarecentralgetstarted
