HPE AlphaServer 300 User Manual Download Page 85

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Troubleshooting 5-5

Table 5-1 System Troubleshooting

(continued)

Problem

Possible Cause

Action

System does not boot
(continued).

Environment variables
incorrectly set.

Hard disk drive is not
correctly formatted or the
requested partition does
not exist.

There is no software on
the requested partition.

Windows NT:
From the Boot menu, select

Supplementary menu.

then select

Setup the system

...

, then

select

Set default

environment variables

(Refer to Chapter 3, Console
Commands.)

Format the hard disk drive or
correctly partition the hard disk
drive using the supplied software.

Install software on the requested
partition.

Target boot device not
listed in

show device

show config

(SRM),

Display

Hardware
Configuration

(ARC).

Loose cables.

SCSI drive jumpers
incorrectly set.

SCSI bus termination
incorrectly set.

Secure all cable connections.

Check all SCSI devices for
incorrect or conflicting IDs. Refer
to the hard disk drive
documentation.

Check that SCSI bus is properly
terminated. (See the General
Information on Installing Drives
section of Chapter 4.)

Summary of Contents for AlphaServer 300

Page 1: ...AlphaServer300 User sGuide Order Number EK AS300 UG A01 Digital Equipment Corporation Maynard Massachusetts ...

Page 2: ...liated companies Restricted Rights Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Copyright 1996 Digital Equipment Corporation All Rights Reserved The following are trademarks of Digital Equipment Corporation AlphaGeneration AlphaServer DEC Digital ...

Page 3: ...f the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful How ...

Page 4: ...urity Loop 1 5 Passwords 1 5 2 Getting Started Introduction 2 1 Before Starting Your System 2 2 Identifying the Correct AC Power Cord 2 3 Installing Your System 2 4 Connecting System Parts 2 5 Console Terminals 2 7 Serial Port Connectors 2 7 Network Connection 2 7 Installing the Operating System 2 8 Digital UNIX and OpenVMS 2 8 Microsoft Windows NT Server 2 8 Starting Your System 2 9 ...

Page 5: ...Configuration 3 6 Other Menu Functions 3 7 Install New Firmware 3 7 Install Windows NT from CD ROM 3 7 Switching from ARC to SRM Console 3 7 SRM Console 3 8 SRM Console Conventions 3 8 SRM Console Special Characters 3 9 Boot Command 3 10 Boot Command Examples 3 11 Show Command 3 12 Show Command Examples 3 13 Set Command 3 16 Set Command Examples 3 16 Switching from SRM to ARC console 3 17 ISA Conf...

Page 6: ... Bracket 4 17 Storage Bay 4 22 Replacing the Battery 4 26 Replacing the System Cover 4 27 Connecting External Options 4 29 Cabling for a Printer or Other Parallel Device 4 29 External SCSI Options 4 29 5 Troubleshooting Introduction 5 1 Initial Troubleshooting 5 1 Equipment Log 5 2 General Troubleshooting 5 2 Error Beep Codes 5 9 Diagnostic LEDs 5 10 Location of the LEDs 5 10 Interpreting the LED ...

Page 7: ...h Update Utility from the ARC Console B 5 Updating PCI Option Firmware B 5 PCI Firmware Update Procedure B 5 C Starting an Operating System Installation Introduction C 1 Starting a Windows NT Installation C 2 Starting a Digital UNIX Installation C 5 Starting an OpenVMS Installation C 6 D Equipment Log Introduction D 1 Equipment Log D 1 Index ...

Page 8: ...e to start use update troubleshoot and configure your AlphaServer 300 system You can also find general information on the system components technical specifications and console commands Audience If you are operating configuring or adding options to the AlphaServer 300 system the information included here is helpful to you ...

Page 9: ...bleshooting Possible causes and actions to solve problems Appendix A Technical Specifications Appendix B Updating System Firmware Appendix C Starting an Operating System Installation Appendix D Equipment Log Conventions This guide uses the following conventions Convention Example Description c windows Monospaced text indicates file names path names directories or screen text Each operating system ...

Page 10: ... Industry standard architecture Kb A Kb suffix to a numerical value indicates size in kilobits for example 512 Kb A kilobit equals 1024 bits KB A KB suffix to a numerical value indicates size in kilobytes for example 640 KB A kilobyte equals 1024 bytes LED Light emitting diode Mb An Mb suffix to a numerical value indicates size in megabits for example 10 Mb A megabit equals 1 048 576 bits MB A MB ...

Page 11: ...__________________________ ________________________ CAUTION ___________________________ A CAUTION indicates the presence of a hazard that can cause damage to hardware or that might corrupt software ____________________________________________________________ _________________________ NOTE_____________________________ A NOTE gives general information such as compatibility with other products or poi...

Page 12: ...of the AlphaServer 300 installation AlphaServer 300 Service Information order number AK R2M9A CA provides troubleshooting and removal and replacement procedures presented as an on line help file On the Internet go to http www digital com info alphaserver products html where you will find more information on Digital AlphaServer products Contact your distributor or Digital representative for other p...

Page 13: ...a 128 bit wide data bus to second level cache The data is longword parity protected each set of 32 bits has a parity bit PCI bus adapter with a 32 bit wide multiplexed address data bus Floppy disk controller that supports a floppy drive and one additional CD drive PCI based embedded SCSI 2 controller that supports up to seven SCSI peripherals such as hard disk drives CD ROM drive and tape drives O...

Page 14: ...rom the slower ISA bus and connects them directly to a wider faster data path The result is faster data transfers for devices such as SCSI controllers and network interface cards a critical advantage when you are running I O intensive software PCI local bus features include Highest performance in the market today Best expandability for high performance peripheral devices Support for multiple bus m...

Page 15: ...sk drive is in use 3 Reset button This button resets the system and causes the self test to run See Appendix A Technical Specifications for directions on setting the Reset jumper 4 Floppy drive Location of 3 5 inch diskette drive 5 Floppy eject button Push to eject the floppy disk 6 Power on off button Turns AC power on and off 7 CD ROM eject button Opens the CD loading drawer 8 CD drive optional ...

Page 16: ...ssis lock Locks top cover 4 Twisted pair connector Connection to the embedded Ethernet controller 5 ThinWire connector Connection to the embedded Ethernet controller 6 ISA expansion slot Used for half size ISA expansion options only 7 PCI ISA expansion slot Either a PCI or ISA option can use this slot 8 PCI expansion slot Used for PCI expansion options In this example a PCI graphics adapter is in ...

Page 17: ... to AC power Security Features Chassis Lock To avoid theft of internal components your AlphaServer 300 system comes with a chassis key lock which is located on the back of your system box When this lock is in the locked position the system box cover cannot be removed Store the key in a safe place Security Loop The security loop discourages theft of your system unit The loop is designed to be used ...

Page 18: ...0 system is a high performance system that uses the latest microprocessor technology This chapter describes how to install turn on boot and turn off your AlphaServer 300 system Figure 2 1 shows a typical AlphaServer 300 system MLO 011053 Figure 2 1 AlphaServer 300 System ...

Page 19: ...______________ 1 Do not install optional hardware or application software until you have started your system and verified that the base system is working correctly 2 On systems that have preloaded software a label attached to the system unit informs you that licensed software has been installed Carefully review the software license agreement shipped with your system _______________________________...

Page 20: ...ative before you use it ________________________WARNING __________________________ Do not attempt to modify or use an external 115 volt AC power cord for 230 volt AC input power Modifying the power cord can cause personal injury and severe equipment damage ____________________________________________________________ Power cords for AlphaServer 300 systems must meet the following criteria Within th...

Page 21: ...f the rear of the system unit 2 The system is designed to be placed horizontally on a desktop Do not use a stand or rack that would hold the system on its side ____________________________________________________________ Check to make sure that you received all your system components See Appendix D Equipment Log to list your equipment If something is missing please contact your distributor or Digi...

Page 22: ...e 2 3 Voltage Selector Switch ________________________ CAUTION___________________________ Improper voltage selection can damage the system s power supply ____________________________________________________________ 2 Ensure that the power switch is in the off out position Refer to your system s Installation Information for a view of the positions of this switch 3 Connect the mouse keyboard video c...

Page 23: ...s Guide 1 2 Figure 2 4 Connecting Cables and Power Cords 4 If you have an external SCSI device or SCSI storage box connect the SCSI cable to the SCSI port on the rear of the system See the SCSI termination section in Chapter 4 ...

Page 24: ...he back of the system This terminal is shown at the bottom of Figure 2 4 The console environment variable should be set to serial See Chapter 3 Console Commands for more information on environment variables Serial Port Connectors The serial port connectors consist of two 9 pin D subminiature connectors The baud rates supported by the system s serial ports are 50 75 110 134 5 150 300 600 1200 1800 ...

Page 25: ...ting system In such a case refer to your operating system documentation for information on loading Also refer to Appendix C Starting an Operating System Installation Microsoft Windows NT Server If you ordered a system with a Microsoft Windows NT license the operating system is not preloaded However Disk 0 on the first SCSI bus is partitioned and formatted so that you can immediately install the op...

Page 26: ...r OpenVMS the system halts and displays the SRM console prompt You can now boot the operating system using the boot command See boot command in the SRM console section of Chapter 3 If the environment variable auto_action is set to boot the system will boot automatically without using a boot command See the SRM environment variables section of Chapter 3 for more information 5 If you are booting Win...

Page 27: ...system with the appropriate command from Table 2 1 Table 2 1 Operating System Shutdown Operating System Action Microsoft Windows NT From the Program Manager File Menu choose Shutdown Choose the OK button to confirm Digital UNIX Type the following from a superuser account shutdown h now OpenVMS Type the following from a privileged account sys system shutdown 3 Wait for the operating system to compl...

Page 28: ...dows NT operating system and SRM firmware that supports the Digital UNIX and OpenVMS operating systems The console firmware resides in flashROM on the motherboard The user is responsible for performing system firmware upgrades Consult Appendix B Updating System Firmware for more information This chapter gives a basic description of each console s commands ...

Page 29: ...he following displays after initialization Alpha Firmware Version 4 49 Copyright c 1993 1996 Microsoft Corporation Copyright c 1993 1996 Digital Equipment Corporation Boot menu Boot Windows NT Boot an alternate operating system Run a program Supplementary menu Use the arrow keys to select then press Enter ARC Menus The ARC console consists of three primary menus Boot Supplementary and Setup Boot M...

Page 30: ...command is selected you will see something similar to the following OS Loader V3 5 Microsoft R Windows NT TM Version 3 5 1 System Processor 49128 Kb memory Checking file system on C The type of file system is FAT The volume is clean The screen then displays a Microsoft Windows NT Server graphic and the Welcome box appears Boot an Alternate Operating System The Boot an alternate operating system co...

Page 31: ...e autoboot you will also be prompted to enter a countdown value The default is 10 seconds The ARC console will wait for the duration of the countdown value before booting the system Display Hardware Configuration This choice located in the Supplementary menu displays a list of available hardware devices on your system An example of the hardware configuration screen display follows the bulleted sec...

Page 32: ... serial 1 scsi 0 disk 1 rdisk 0 RAW DEC RZ28B C DEC0006 scsi 0 tape 5 tape 0 DEC TLZ06 C DEC4BQE scsi 0 cdrom 6 fdisk 0 Removable DEC RRD45 C DEC 1084 Devices detected but not supported by the firmware Press any key to continue Monday 11 11 1996 5 05 38 PM PCI slot information Bus Device Function Vendor Device Revision Interrupt Device ID ID ID Vector Type 0 6 0 1000 1 2 6 SCSI 0 7 0 8086 484 84 0...

Page 33: ... partition must be FAT or NTFS 1 Set Default Configuration The Set default configuration command is located in the Setup menu Use this command to select monitor resolution floppy drive capacity keyboard language and SCSI controller Host ID Select monitor resolution 1280x1024 1024x768 800x600 640x480 Select floppy drive capacity 5 25 1 2MB 3 5 1 44MB 3 5 2 88MB Select second floppy drive capacity 5...

Page 34: ...ROM The Install Windows NT from CD ROM command is located in the Supplementary menu You will need to insert the Microsoft Windows NT CD into the CD ROM drive before selecting this command Switching from ARC to SRM Console To switch from the ARC console used with the Microsoft Windows NT operating system to the SRM console used with the OpenVMS and Digital UNIX operating systems follow these steps ...

Page 35: ...ommands boot set show This section also describes two SRM utilities that are used to configure ISA options iconfig isacfg SRM Console Conventions Table 3 1 SRM Console Conventions Item Convention Console prompt Maximum command length 255 characters Multiple contiguous spaces or tabs Treated as a single space Command abbreviations Allowed if not ambiguous Command qualifiers or options Prefix with a...

Page 36: ...B or up arrow Recalls previous commands The last 16 commands are stored Ctrl C Terminates the foreground process Ctrl E Moves the cursor to the end of the line Ctrl F or right arrow Moves the cursor right one position Ctrl H Moves the cursor to the beginning of the line Ctrl O Stops console output Ctrl Q XON Resume flow of data to the console Ctrl S XOFF Stops the flow of data to the console Ctrl ...

Page 37: ... boot file flags longword longword Specifies additional information for the operating system For systems with OpenVMS root number and boot flags are specified here For Digital UNIX systems the following values may be used i interactive boot s boot to single user a autoboot to multiuser Use the set boot_osflags command to set an environment variable that specifies a default boot flag value protocol...

Page 38: ... Boots the system from Ethernet port ewa0 boot file dec2 sys ewa0 Boots the file named dec2 sys from Ethernet port ewa0 boot protocol bootp ewa0 Boots using TCP IP BOOTP protocol from Ethernet port ewa0 boot flags 0 1 Boots the system from the default boot device using flag settings 0 1 boot halt dka0 Loads the image from disk dka0 but remains in console mode ...

Page 39: ...iption config Displays the current memory configuration PCI logical slots and ISA logical slots based on ISACFG utility input to the configuration database device device name Displays the devices and controllers in the system Specifying a device name returns information on that device only envar Displays the value of the environment variable specified error Displays error log information map Displ...

Page 40: ...Starting at 0x0 Bank 2 No Memory Detected show config Firmware SRM Console X3 8 5 ARC Console 4 49 PALcode VMS PALcode X5 48 85 UNIX PALcode X1 35 55 Serial ROM V4 4 Diag ROM V1 2 Processor DECchip tm 21064 2 266Mhz 2MB Cache MEMORY 32 Meg of System Memory Bank 0 32 Mbytes 8 MB Per Simm Starting at 0x0 Bank 1 32 Mbytes 8 MB Per Simm Starting at 0x2000000 Bank 2 No Memory Detected PCI Bus Bus 00 Sl...

Page 41: ... IRQ DMA 0 0 MOUSE Embedded Yes 60 12 1 KBD Embedded Yes 60 1 2 COM1 Embedded Yes 3f8 4 3 COM2 Embedded Yes 2f8 3 4 LPT1 Embedded Yes 3bc 7 5 FLOPPY Embedded Yes 3f0 6 2 2 0 PCXBJ Singleport Yes 530 9 0 show language 36 Notice that 36 corresponds to the value in Table 3 6 in this case English American is the default language Other environment variables can be specified show console graphics ...

Page 42: ...l port or the graphics controller control_scsi_term Unused in the AlphaServer 300 system ewa0_mode Determines whether the AUI ThinWire or the twisted pair Ethernet ports is enabled AUI is the default Auto sensing is not supported language n The language environment variable associates language n to the system where n is the number of the language shown below You can have the system prompt you for ...

Page 43: ... is assigned to the environment variable It can be either a numeric value or an ASCII string default Restores an environment variable to its default value integer Creates an environment variable as an integer string Creates an environment variable as a string Set Command Examples Table 3 8 SRM Set Command Examples Command Description set bootdef_dev ewa0 The default boot device is set to ewa0 set ...

Page 44: ...tility and the ISACFG utility The ICONFIG utility is a subset of the ISACFG utility ICONFIG contains scripts to configure one module of each of the three following types DE205 Ethernet card PBXJA AA sound card and PB2GA FB graphics card The ISACFG utility is a command line utility It is useful for configuring more than one ISA module of each type for example a second DE205 card or two non Digital ...

Page 45: ...scripts NAME scripts FUNCTION These scripts are used to set up the system configuration SYNOPSIS Available scripts add_de205 Adds DE205 module add_fax Adds FAX module add_sound Adds SOUND module add_mach64 Adds ATI MACH64 module To add a module type the script name You must also type init to submit the entry For example add a PB2GA FB MACH64 graphics module as follows add_mach64 init After the sys...

Page 46: ...Q channel in decimal 5 TAB 4 Enter dma channel in decimal TAB 5 Enter memory address in hex d0000 TAB 6 Enter length of memory in hex 10000 TAB 7 Enter N to disable Y to enable Y RETURN 8 Initialize the system init 9 View the new entry iconfig 10 Turn off the system and install the new module __________________________NOTE ____________________________ The available IRQ values for ISA options are 5...

Page 47: ...er commands dev dev Optional defaults to 0 if not entered On a multifunction or multiport adapter this specifies the device on the adapter dmachan 0 3 Allows you to specify up to four DMA direct memory access channels for the device dmamode 0 3 Allows you to specify the DMA type for dmachan 0 3 DMA modes are 1 Block 2 Demand 4 Single 8 Cascade enadev Allows you to specify whether an entry is enabl...

Page 48: ...errupt request channels to the device use decimal IRQ levels membase 0 2 Specifies up to three R W ISA memory regions memlen 0 2 Specifies the length corresponding to membase 0 2 mk Adds an entry into the table mod Modifies an entry in the table rm Deletes an entry from the table rombase Specifies an address for ISA BIOS ext ROM romlen Specifies length of ROM slot slot Allows you to enter a unique...

Page 49: ...tions to OpenVMS or Digital UNIX Systems Step Action Result or Next Step 1 isacfg options Adds the new ISA option to the SRM console configuration table using the appropriate command options 2 init Typing init allows the changes to be used 3 Configure the ISA option Use the manual that came with your ISA option to set the proper configuration 4 Turn off the system and install the ISA option Refer ...

Page 50: ...e to issue the proper ISACFG command Script commands are preceded by an add_ prefix Long commands can be continued on the next line by typing a backslash at the end of the line Adding the DE205 option add_de205 or isacfg slot 1 dev 0 mk handle DE200 LE _ irq0 5 iobase0 300 membase0 d0000 etyp 1 enadev 1 Displaying the full configuration database isacfg all Modifying the IRQ0 entry of an option isa...

Page 51: ...owing topics related to installing system options on your AlphaServer 300 system Opening and closing the system cover Installing additional system memory Installing expansion boards Cable layout for power SCSI and FDC cables Installing internal drives Connecting external devices Replacing the battery ...

Page 52: ...key lock difficult To remedy this push the top cover toward the bezel this aligns the cover allowing you to operate the key lock properly ____________________________________________________________ _______________________ CAUTIONS __________________________ 1 To avoid system damage from static discharge touch bare unpainted metal on the system box before you touch anything inside the system 2 To ...

Page 53: ...Installing System Options 4 3 Figure 4 1 Unlocking and Removing Top Cover ...

Page 54: ...0 User s Guide System Unit Components Figure 4 2 shows the location of the AlphaServer 300 system unit components Table 4 1 lists the system unit components 12 1 4 2 3 9 11 13 5 6 7 8 10 Figure 4 2 System Unit Components ...

Page 55: ...eas 4 Speaker 5 3 5 inch 1 44 MB floppy disk drive 6 Optional CD ROM drive or other 5 25 inch half size drive 7 Half size hard disk drive not accessible from front 8 Storage bay for optional hard disk 3 5 inch low profile 9 Cooling fan 10 Memory modules two banks with four SIMMs in each bank 11 Riser card for ISA and PCI option cards 12 Motherboard 13 Typical PCI option card size varies with optio...

Page 56: ... AlphaServer 300 User s Guide Motherboard Figure 4 3 show the locations of the motherboard components Table 4 2 lists the motherboard components 3 4 5 2 8 9 10 11 12 1 6 7 Figure 4 3 Motherboard Components ...

Page 57: ...n add 32 MB 64 MB 128 MB or 256MB memory options Each memory option consists of four single in line memory modules SIMMs 32 MB option consisting of four 8 MB SIMMs 64 MB option consisting of four 16 MB SIMMs 128 MB option consisting of four 32 MB SIMMs 256 MB option consisting of four 64 MB SIMMs SIMMs must be of the same capacity and must always be added in sets of four into one of two available ...

Page 58: ...rea at the same time add the memory SIMMs while the drive bracket is removed for easier installation If you are adding memory and adding a drive to the lower bay of the inner storage area at the same time however remove the SIMMs Then you can add the lower bay drive followed by the SIMMs ____________________________________________________________ 2 Install the SIMM into the socket at an angle c E...

Page 59: ...Installing System Options 4 9 MLO 009856 2 4 1 3 Figure 4 4 Memory Installation ...

Page 60: ... slots If the system has Then the system may have up to Two PCI slot options One ISA slot option One PCI slot option Two ISA slot options No PCI slot options Two ISA slot options Refer to your option module documentation for instructions on configuring a PCI or an ISA option module To install an expansion board refer to Figure 4 5 as you perform the following steps 1 Unlock and remove the top cove...

Page 61: ...board into the riser board slot Push the board firmly into the socket 5 Replace the screw to secure the module at the rear panel __________________________NOTE ____________________________ For ISA options added to Digital UNIX or OpenVMS systems run the ISA Configuration Utility from the SRM console prompt type ICONFIG See Chapter 3 Console Commands for more information on this utility ___________...

Page 62: ...fast SCSI use 2 8 meters 9 2 feet for external slow SCSI use Internal SCSI Termination SCSI drives are connected to a SCSI bus which must be terminated at each end Internally inside the system box the termination is set correctly at the factory However if you add or remove an internal SCSI drive you may need to change the termination especially if the drive you add or remove requires moving the en...

Page 63: ...r Enable the SCSI device s terminator To add or remove the termination of a drive refer to the appropriate drive manual Termination methods can vary by option and manufacturer For example you may need to add or remove a terminator resistor pack on some types of drives or move a jumper or switch on other types External SCSI Termination Like the internal SCSI bus the external end of the SCSI bus mus...

Page 64: ...Layout Figure Legend Component 1 Power supply Four power cables are shown going to the motherboard Future versions may have only three cables 2 CD ROM drive optional 3 Floppy diskette drive 4 Inner bay upper device position typically a hard disk 5 Inner bay lower device power connector unused in this example ...

Page 65: ...e Layout Figure Legend Component 1 Power supply 2 Outer bay lower position SCSI device In this example because this is the last device on the bus this device furnishes termination for the internal SCSI bus 3 Inner bay upper position SCSI device 4 SCSI cable connector unused in this example 5 Motherboard SCSI connector ...

Page 66: ...ut Table 4 5 FDC Cable Layout Figure Legend Component 1 Power supply 2 3 5 inch floppy diskette drive in outer bay upper position 3 FDC floppy disk controller cable connector This can be used for a tape drive or a second floppy drive 4 Motherboard floppy disk controller connector ...

Page 67: ... jumpers or switches for the desired SCSI ID address This address depends on the unit numbers currently in use Appendix D Equipment Log contains space to record your system s SCSI ID assignments Follow the guidelines in the manual that came with the drive 2 Loosen the two screws cholding the drive bracket lift the rear of the bracket and then slide the bracket to the rear slightly and lift it out ...

Page 68: ...ive Bracket 3 If you are installing a removable media drive in the lower position of the drive bracket gently push the front panel filler plate from the rear in front of the tape drive position as Figure 4 12 shows MLO 009860 Figure 4 12 Removing Blank Panel ...

Page 69: ... of the power supply ____________________________________________________________ 4 Orient the bracket as Figure 4 13 shows Position the drive so that cable connections face to the rear of the system Select the bracket mounting holes that match the threaded holes in the drive Mount the drive in the bracket securing it with the four screws provided with the drive MLO 009861 Figure 4 13 Installing D...

Page 70: ...__________________________________________________ ________________________ CAUTION ___________________________ Ensure that the internal SCSI bus is properly terminated For guidelines see the section General Information on Installing Drives in this chapter ____________________________________________________________ MLO 011065 1 2 Figure 4 14 Cabling Hard Disks 6 Place the drive bracket into the s...

Page 71: ...alling System Options 4 21 Figure 4 15 Mounting Drives and Installing Drive Bracket Figure 4 16 shows how the drive cables care routed over the SIMMs d MLO 013116 1 2 Figure 4 16 Drive Bracket Cable Routing ...

Page 72: ..._________________________________________ To install a drive follow these steps 1 Insert a screwdriver cthrough the access port and gently pry the blank panel d out as Figure 4 17 shows MLO 011116 1 2 Figure 4 17 Removing Storage Bay Blank Panel 2 For the desired configuration use the drive jumpers to set the SCSI ID and proper mode Refer to your drive s installation guide for specific information...

Page 73: ...the holder cto the side of the drive with two screws as Figure 4 18 shows MLO 011319 1 Figure 4 18 Drive Installation 5 Loosen the screw so that you can remove the speaker c as Figure 4 19 shows MLO 012161 1 Figure 4 19 Removing the Speaker ...

Page 74: ...les as Figure 4 21 shows _________________________ NOTE_____________________________ The connectors are keyed Ensure that you orient them correctly ____________________________________________________________ ________________________ CAUTION ___________________________ Ensure that the internal SCSI bus is properly terminated For guidelines see the section General Information on Installing Drives i...

Page 75: ...Installing System Options 4 25 MLO 011120 1 2 3 Figure 4 21 Cabling the Drive ...

Page 76: ...nd setup data using the ARC or SRM console Refer to Figure 4 22 when replacing the battery ________________________ CAUTION ___________________________ If the battery is installed incorrectly there is danger of explosion Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to manufacturer s instructions _________________________...

Page 77: ... the cover off in case you need to reconfigure jumpers or switches Take care not to run the system without the cover for an extended time because you risk damage from overheating ____________________________________________________________ 2 Position all cables so that they will not be pinched by the cover 3 Replace the system cover and slide it forward to engage it Be careful to ensure that the g...

Page 78: ...key does not fit smoothly into the lock push the cover forward to align it with the bezel side If the cover does not slide forward easily press down gently in the center of the rear edge of the cover and then slide the cover forward ____________________________________________________________ Figure 4 23 Replacing the Locking System Cover ...

Page 79: ...Parallel Device Connect the cable to the parallel port as Figure 4 24 shows Be sure that you are using the correct type of printer cable If your cable has the wrong type of connector you need an adapter or a different cable External SCSI Options You might wish to connect an external SCSI device or a SCSI expansion box To add external SCSI devices follow these steps 1 Set the drive jumpers or switc...

Page 80: ... NOTE_____________________________ If you remove an external SCSI cable from the rear panel SCSI connector the external port is automatically terminated ____________________________________________________________ Figure 4 24 Connecting Printer and SCSI Cables ...

Page 81: ...k the monitor keyboard and mouse cables to ensure that they are connected and seated properly 3 Press the Reset button If your system fails to boot turn it off wait 20 seconds and then turn it back on 4 Make sure that all cables and connections are secure 5 If the operating system has not loaded after 2 minutes see the diagnostic LEDs section of this chapter 6 Contact Digital Services or your serv...

Page 82: ...onitor Table 5 1 System Troubleshooting Problem Possible Cause Action Power indicator not on System is not plugged in No power at the wall outlet Internal power supply cables not reconnected after installing options Power supply failure Turn off the system plug it in and then turn it back on again Use another wall outlet Reconnect cables Contact your service representative Power shuts off System o...

Page 83: ...ls are not correctly set Monitor is off Monitor cable or power cord is incorrectly installed Configuration error Monitor is defective Defective video controller module Adjust the brightness and contrast controls Turn on the monitor Check all monitor connections Refer to the video module documentation for more information Try another monitor Replace the video module ...

Page 84: ... See Chapter 3 Console Commands Use gathered information to identify target devices for boot command and verify that the system sees all installed devices Windows NT Use the ARC console to display the available boot devices First from the Boot menu select Supplementary menu then select Display hardware configuration Verify that the target boot device is listed Check and set the environment variabl...

Page 85: ...nt variables Refer to Chapter 3 Console Commands Format the hard disk drive or correctly partition the hard disk drive using the supplied software Install software on the requested partition Target boot device not listed in show device show config SRM or Display Hardware Configuration ARC Loose cables SCSI drive jumpers incorrectly set SCSI bus termination incorrectly set Secure all cable connecti...

Page 86: ...er not installed Mouse ball sticking Connect the mouse and restart the operating system Connect the mouse to the mouse port and restart the operating system Install the appropriate mouse driver refer to your supplied application software documentation Clean the mouse Fan failure Check that the air flow path is clear Make sure there are no materials blocking the input grill also check to see that t...

Page 87: ...ive installation instructions Make sure all cables are correctly installed Format and partition as required using the supplied operating system Turn it on Floppy drive cannot read or write information Diskette is not formatted Floppy is wrong density Floppy is worn or damaged Floppy is write protected Floppy drive is empty Format the floppy Use a floppy of the proper density for your drive Try ano...

Page 88: ...he monitor may be out of sync and may require the sync signal on the green signal Temporarily attach a five wire monitor or attach a terminal to the COM1 port and use the serial console At the SRM console prompt type set tga_sync_green value Set the value to one of the following 1 for the first PBXGA 2 for the second PBXGA 3 for both the first and second PBXGA After you have reset the environment ...

Page 89: ...4 Error Beep Codes Beep Code Meaning 1 1 4 Basic diagnostic problem 1 2 1 Real time clock BQ3287 failure or the real time clock interrupt did not occur 1 2 4 Hard failure for example a Bcache failure 1 3 3 Insufficient memory 3 2 1 Header of the flashROM unreadable or the flashROM checksum failed Attempted boot failed because either 1 no floppy in drive or 2 no boot block on the floppy 3 2 3 No fl...

Page 90: ...s c 1 Figure 5 1 Diagnostic LEDs Interpreting the LED Indicator Values LED indicator values correspond to power up tests Table 5 5 lists these LED indicator values and their meanings The last two indicator values shown on the table indicate a successful power up The meanings are valid when the LEDs have stopped sequencing through tests due to an error condition The LED Indicator Values column of t...

Page 91: ...emory test failed z z z z z z SCSI controller test failed z z z z z PCI ISA bridge test failed z z z z z Real time clock test failed z z z z Keyboard controller test failed z z z z z z Floppy controller bidirectional parallel port or serial ports test failed z z z z z Interrupts test failed z z z Power on self test passed DROM console running z z z z Floppy load failed z z z z Flash load failed z ...

Page 92: ...fications Introduction This appendix describes the following technical characteristics of the AlphaServer 300 system System specifications External system connectors Expansion slot current limitations System current requirements Motherboard jumpers ...

Page 93: ...Core logic DECchip 21072 AA chipset Secondary cache Write back 2 MB Table A 2 System Specifications Attributes Specification PCI clock 33 MHz Slots One PCI only one PCI ISA and one ISA only Memory Expandable up to 512 MB Total SCSI bus length 3 meters 9 8 feet for fast SCSI operation 4 meters 13 1 feet for slow SCSI operation Table A 3 System Dimensions Dimension Specification Width 425 0 mm 17 0 ...

Page 94: ...C to 40 C 50 F to 104 F Storage temperature 20 C to 65 C 4 F to 149 F Operating humidity noncondensing 20 to 80 relative humidity maximum wet bulb 40 C 104 F Storage humidity noncondensing 10 to 90 relative humidity maximum wet bulb 65 C 149 F Altitude Operating Nonoperating 2 438 m 8 000 ft maximum 4 876 m 16 000 ft maximum ...

Page 95: ...encased shorting plug that slips over the pins To change a jumper setting use your fingers or a pair of needle nose pliers to remove the jumper from its current location Place the jumper over the two pins designated for the desired setting Press the jumper evenly onto the pins Be careful not to bend the pins Jumpers J2 J3 and J27 may be of interest to the user all others should remain at factory d...

Page 96: ...onsole Jump to main console Leave at factory default J2 1 to 2 2 to 3 D Boot floppy Normal flashROM load The DROM code uses J2 to determine whether an image from a floppy disk or the flashROM containing the console firmware should be loaded into memory and started J3 1 to 2 D 2 to 3 Reset Halt Interrupt Request The front panel push button can be set to cause either a Reset or a Halt Interrupt Requ...

Page 97: ...6 1 to 2 D Removed 87332 Super I O chip 87312 Super I O chip Leave at factory default J27 1 to 2 Hang off 1 D Disables sensing for presence of external cable Enables sensing for the presence of an external SCSI cable J27 controls the automatic SCSI bus terminator If an external SCSI cable is attached to the SCSI connector the automatic SCSI terminator turns off Therefore the SCSI bus must be termi...

Page 98: ...The user is responsible for performing system firmware updates The location of firmware updates is described in the next section ____________________________________________________________ Location of Firmware Updates Alpha systems firmware is distributed on the Alpha Systems Firmware Update CD ROM in conjunction with updates of the supported operating systems The latest Alpha systems firmware fi...

Page 99: ...D ROM install it in the CD drive If you are using floppies install the floppy in the system s diskette drive The SRM console uses an update floppy with an Alpha boot block The ARC console uses a FAT formatted update floppy Be sure to install the correct floppy for the console you are using to perform the update __________________________ Note _____________________________ A flashROM write enable j...

Page 100: ...ld be dva0 b dka400 You should see a display similar to the following while the update utility is loading and executing Bootfile alpha200 as200_v2_8 exe bootstrap code read in base 11e000 image_start 0 image_bytes ea800 initializing HWRPB at 2000 initializing page table at 110000 initializing machine state setting affinity to the primary CPU jumping to bootstrap code ff fe fd fc fb fa f9 f8 f7 f6 ...

Page 101: ...and Verify must have verbose mode enabled for their output to be displayed Type the Verbose command at the Apu prompt to enter verbose mode ____________________________________________________________ 4 To update the firmware type update The following information will be displayed as the firmware is being updated Apu update APU I ROM 0 1 Contents will be destroyed APU I Are you ready to Program De...

Page 102: ... when the system firmware is updated Examples include the PCI DFPAA FDDI option device name fwa0 and the PCI KZPSA option device name pka0 The options can be updated in either of two ways 1 Booting the PCI Loadable Firmware Update Utility from the Alpha Systems Firmware CD ROM This procedure is described below 2 Booting the PCI Loadable Firmware Update Utility from the network This procedure is de...

Page 103: ...tion that comes with the Alpha Firmware Update CD ROM ____________________________________________________________ The boot file is loaded and the system displays the PCI Loadable Firmware Update Utility banner utility commands and then the UPD prompt PCI Loadable Firmware Update Utility V1 2 Function Description Display Displays the system s configuration table Exit Done exit LFU reset List Lists...

Page 104: ...a_fw A07 fwa0 2 45 kzpsa_fw 2 46 6 Enter the following to update the PCI firmware UPD update WARNING updates may take several minutes to complete for each device DO NOT ABORT pka0 Updating to A06 Verifying A07 Passed fwa0 Updating to 2 45 Verifying 2 46 Passed UPD 7 Exit the utility UPD exit ...

Page 105: ... an installation follow the on screen instructions and refer to the appropriate operating system documentation Use the table below to locate the operating system you want to install and refer to the appropriate table number If you want to Go to Table Install Windows NT on a properly partitioned and formatted disk Table C 1 Set up partitions for a Windows NT installation Table C 2 Install Digital U...

Page 106: ... between the ARC and SRM consoles refer to Chapter 3 Starting a Windows NT Installation Digital partitions and formats disk 0 on the first SCSI controller in non RAID Windows NT systems The partitions are set up as follows Partition 1 typically the C drive is the size of the disk less 6 MB and formatted FAT Normally you select convert to NTFS during the Windows NT installation Partition 2 typicall...

Page 107: ... into the CD drive CD ROM drive is ready 3 From the ARC console select Run a Program You are prompted for the program name ARCINST the ARC installation program provides a means to partition and format the disk for NT prior to installing Windows NT 4 At the prompt type cd alpha arcinst If you see receive a Pathname is not defined error go to the ARC console Setup menu and select Set the environment...

Page 108: ...ress return Partition formatted successfully 11 Press any key to continue Configure Partitions menu re displays 12 Choose Create Partition A list of available target devices displays 13 Select the desired target device A prompt for partition size displays 14 Enter 6 MB as the desired partition size of your D drive Partition successfully created 15 Press any key to continue Do you want to make this...

Page 109: ...er selecting the OpenVMS or Digital UNIX console results in the system s restarting with the SRM console running 3 At the SRM prompt type set boot_osflags Clears the boot_osflags variable 4 At the SRM prompt type set auto_action halt Halts the system at the console prompt each time the system is turned on crashes or when the reset button is pushed 5 Insert the Digtial UNIX for Alpha Systems CD ROM...

Page 110: ...nsole after the next power cycle 2 Cycle the system s power Leave the system off for 20 seconds Cycling power after selecting the OpenVMS or Digital UNIX console results in the system s restarting with the SRM console running 3 Insert the OpenVMS CD ROM into the CD drive CD ROM drawer closes 4 At the SRM prompt type show dev List of devices displays dka0 0 0 6 0 DKA0 RZ26L 441A dka400 4 0 6 0 DKA4...

Page 111: ...rdware and software components Update the Equipment Log when you add options Equipment Log The log consists of six tables which you can use to record the following information Your system s hardware components Table D 1 Your system s ISA equipment configuration for your system Table D 2 Your SCSI device address settings Table D 3 Your system s system hardware configuration Table D 4 The operating ...

Page 112: ... device 2 Additional storage device 3 Additional storage device 4 Use Table D 1 to keep track of your AlphaServer 300 system s expansion options The upper portion of the table shows the standard devices You can use the lower portion of the table to record the parameters of ISA devices you add to the riser card The columns refer to information entered into the SRM console during configuration Refer...

Page 113: ...rd KBD 0 60 1 Mouse MOUSE 0 60 12 Serial Line 1 COM1 0 3F8 4 Serial Line 2 COM2 0 2F8 3 Parallel port LPT1 0 3BC 7 FDC FLOPPY 0 3F0 2 6 Riser Card ISA Expansion Slots Table D 3 SCSI Addresses Address Device 0 1 2 3 4 5 6 7 SCSI controller See Chapter 3 Console Commands for more on obtaining configuration information for your system ...

Page 114: ...ics CPU central processing unit speed and model Firmware version Memory size Video module Table D 5 Installed Software Operating System or Application Software Version Number License Number Date Installed Table D 6 Additional Component Information Component Vendor Model Number Serial Number Date Installed ...

Page 115: ... default configuration 3 6 set default environment variables 3 6 setting system parameters 3 6 setup menu functions 3 2 supplementary menu functions 3 2 switching to SRM console 3 7 ARC menus 3 2 B Battery replacement procedure 4 26 type 4 26 5 6 Baud rates serial port 2 7 Booting Digital UNIX or OpenVMS 2 9 Booting Windows NT 2 9 C Cable layout 4 13 Compact disc drive installing 4 22 Computer equ...

Page 116: ...1 1 motherboard 1 1 PCI 1 2 Firmware update utility B 2 Firmware updates B 1 Flash update utility B 3 Formatting arcinst C 4 G Graphics terminal 2 7 H Hard disk drive cables 4 20 installing 4 17 I ICONFIG 3 17 ICONFIG utility 4 11 Indicators and controls 1 3 Initial troubleshooting 5 1 Input power requirements A 4 Install option module 4 10 Installation information 2 4 Internal SCSI cable layout 4...

Page 117: ...onnectors 1 4 Rear panel 1 4 view 1 4 1 5 Removing top cover 4 2 Replacing system cover 4 27 Reset button 5 1 S SCSI bus length 4 12 expansion box 4 29 external options 4 29 termination external 4 13 internal 4 12 termination sensing jumper A 6 Security 1 5 loop 1 4 1 5 Serial port baud rates 2 7 Serial port connectors 2 7 Serial terminal 2 7 SIMMs 4 7 4 8 Site preparation 2 2 cooling 2 4 Software...

Page 118: ... boot device not listed 5 5 boot problem 5 4 computer 5 2 dead battery 5 6 disk read and write problem 5 7 display problems 5 8 initial 5 1 keyboard 5 6 monitor power indicator problem 5 8 mouse 5 6 system forgets settings 5 6 Turning off system 2 10 U Unlocking top cover 4 2 Update utility B 2 Updating PCI options firmware B 5 V Ventilation 2 4 Voltage selector switch 1 4 2 5 W Windows NT 2 8 arc...

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