HPc9861a 4400c Page 22 Setup And Support Manual Download | Manualshive

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22

Installing and troubleshooting

Uninstalling the software

The Uninstall option of the setup program allows you to remove the scanning
software from your computer.

To uninstall software

Windows 95, Windows 98, Windows Me, or Windows NT 4.0

Note:

To uninstall the software from Windows NT, you must log on with

administrator privileges.

1

Click

Start

, point to

Settings

, and click

Control Panel

.

2

Double-click the

Add/Remove

Programs

icon.

3

Select the HP Precisionscan Pro software and click

Add/Remove

.

4

Follow the instructions on screen.

Windows 2000

Note:

To uninstall the software from Windows 2000, you must log on with

administrator privileges.

1

Click

Start

, point to

Settings

, point to

Control Panel

, and click

Add/Remove

Programs

.

2

Select the HP Precisionscan Pro software and click

Remove

.

3

Follow the instructions on screen.

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Summary of Contents for 4400c

Page 1: ...hp scanjet 4400c series and 5400c series scanners setup and support guide ...

Page 2: ...makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS CO...

Page 3: ...ore you begin Make sure you have a USB or parallel interface connection in your computer Uninstall any previous HP scanning software on your computer If you are connecting the scanner to a Macintosh computer and this scanner supports the Mac OS locate the Macintosh CD and documentation For a detailed listing of which scanner models are affected by the note some models only see the user s manual Sy...

Page 4: ...scanner HP Precisionscan Pro CD ROM USB cable Parallel cable some models only Power cable HP Scanjet Transparency Adapter XPA with accessories some models only HP Scanjet Automatic Document Feeder ADF some models only ADF CD ROM XPA scanner USB cable parallel cable XPA positioning plate power cable ...

Page 5: ...ram does not start automatically On the Start menu click Run and type x setup exe where x is the letter of the CD ROM drive Note The installation program suggests which interface connection you should use 3 Unlock the scanner some models only Locate the lock on the bottom of the scanner and then use your finger to move the lock to the unlocked position If the lock is not completely in the unlocked...

Page 6: ... the ADF to the scanner Use the ADF to scan multiple pages a Attach the ADF to the scanner b Connect the ADF cable to its port on the scanner c Attach the input tray to the ADF Insert the tabs on the input tray into the slots on the ADF Gently push the input tray until you hear a click See the user s manual for usage instructions ADF port ...

Page 7: ...lel a Shut down the computer If you do NOT have a printer skip to step c b Disconnect the printer parallel cable from your computer and connect it to the parallel port on the scanner printer icon c Connect your computer to the remaining parallel port on the scanner computer icon using a parallel cable Do NOT connect the USB cable Note If your scanner did not come with a parallel cable and you need...

Page 8: ...computer detects new hardware you might see a message indicating a file was not found To resolve this message browse to your CD ROM drive and then click OK to close the dialog box 7 Start scanning Choose one of the following Scanner buttons Scan directly to a destination by pressing one of the buttons on the front panel See the user s manual for an overview of scanner buttons HP Precisionscan Pro ...

Page 9: ...s see the Support warranty and specifications on page 23 For installation troubleshooting see the information later in this section For more information about your scanner see the user s manual For scanning ideas tips and optional accessories visit the HP Scanjet website at http www scanjet hp com For customer support on the Web visit http www hp com go support The HP Photo Printing software is av...

Page 10: ... turn on the computer in that order If you receive installation file errors or the scanning software will not run make sure all programs are closed and complete the following steps a If you have any previous versions of HP scanning software uninstall that software To uninstall the software follow the instructions that came with the software b Double click the Add Remove Programs icon c Select the ...

Page 11: ...ng installation type a valid destination folder find a valid folder by clicking Browse or restore the defaults The destination folder name cannot contain the following characters or If you need more advanced help with the interface connection see Using interface connections on page 12 for USB and parallel cable compatibility and troubleshooting If the troubleshooting information you need is not sh...

Page 12: ...n all models however only some models ship with parallel cables in the box When you run the installation program for the scanning software the program checks to see if the computer supports USB If the installation program displays a message saying it cannot find USB but you think you have it see Verifying USB compatibility on page 13 If you are having trouble with a parallel connection see Verifyi...

Page 13: ...indows 2000 or Windows Me Note USB connections are not supported in Windows 95 and Windows NT 4 0 In the computer BIOS USB is enabled In some older computers it is disabled See the documentation that came with the computer If you change the BIOS restart the computer and reinstall the software If USB still is not detected see Performing basic installation troubleshooting on page 10 or use the paral...

Page 14: ...cable that was shipped in the box or a parallel cable expressly approved by HP You must use a parallel interface connection if you choose parallel during the scanning software installation or your computer fits one or both of the following Your computer is running Windows 95 or Windows NT 4 0 Your computer does NOT have a USB port connects to the computer connects to the printer ...

Page 15: ...talled properly the HP scanner identification will be listed If it isn t here try reinstalling the hardware Windows 2000 1 From the Start menu point to Settings point to Control Panel and then click System 2 Select the Hardware tab and click Device Manager 3 Click on the plus sign next to Imaging Devices If the parallel cable was installed properly the HP scanner identification will be listed If i...

Page 16: ...nflict on page 17 3 If you have checked for a secure power connection and for device conflicts and the software still does not find the scanner check for a resource conflict See Check for a resource conflict on page 18 4 If you have checked the power connection device conflicts and resource conflicts and your scanner is still not working check the parallel port settings See Check the parallel port...

Page 17: ...he device connected to the parallel port is removed then shut down and restart the computer Windows 2000 1 On the Start menu point to Settings point to Control Panel and then click System 2 On the Hardware tab click Device Manager 3 Double click Imaging Devices 4 If an exclamation point icon or question mark appears adjacent to the scanner name a device conflict might exist To remove the device co...

Page 18: ...ice can use An IRQ conflict occurs when multiple requests are made for the same resource Check for resource I O base and IRQ conflicts in the Device Manager Windows 95 Windows 98 and Windows Me 1 On the Start menu point to Settings and click Control Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Double click Scanners Windows 95 or Imaging Device Windows 98 and Me 5 Look for ...

Page 19: ...n the plus sign next to Ports COM LPT and double click the ECP Printer Port 4 On the Resource tab look in the Conflict Device List area for a conflict Windows NT 4 0 1 On the Start menu point to Programs point to Administrative Tools Common and click Windows NT Diagnostics 2 On the Resources tab click IRQ Verify the numbers listed against the numbers in your computer documentation ...

Page 20: ...cumentation 5 If the scanner still does not work see If the parallel port still does not work follow these steps all operating systems below Windows 2000 1 On the Start menu point to Settings and click Control Panel 2 Double click the System icon 3 On the Hardware tab click Device Manager 4 Click on the plus sign next to Ports COM LPT and double click the ECP Printer Port Verify the numbers listed...

Page 21: ...allel port still does not work follow these steps all operating systems 1 Turn off the computer 2 Unplug the scanner power cord and then plug the scanner power cord back in Do not unplug the scanner without first turning off the computer 3 Turn on the computer 4 Set the parallel port mode to EPP or ECP This might be required when the computer has a BIOS setting that interferes with the driver nego...

Page 22: ...inistrator privileges 1 Click Start point to Settings and click Control Panel 2 Double click the Add Remove Programs icon 3 Select the HP Precisionscan Pro software and click Add Remove 4 Follow the instructions on screen Windows 2000 Note To uninstall the software from Windows 2000 you must log on with administrator privileges 1 Click Start point to Settings point to Control Panel and click Add R...

Page 23: ...scanner model Once you enter the section that covers your scanner model you will be able to choose information about setting up and using your scanner downloading drivers solving a problem ordering and information about the warranty HP Scanjet website Visit http www scanjet hp com for Tips for using your scanner more effectively and creatively HP Scanjet driver updates and software HP assistance I...

Page 24: ...d s support hotline can help resolve problems with setup installation configuration operation For questions relating to operating systems or network configurations contact your point of purchase or internal support department For help with non HP hardware or software please contact the manufacturer of the other product Before you call Please have the following information ready before you call ser...

Page 25: ...t Center which can help determine if service is required and direct you to a service site Otherwise contact the store where you purchased the product Or visit http www hp com cpso support guide psd repairhelp html for the nearest sales and service office Obtaining support worldwide If you need help with your HP product please call the phone number listed below for the Customer Support Center in yo...

Page 26: ...eater São Paulo Canada 905 206 4663 Chile 800 22 5547 Post sales Business Computing 800 360 999 Post sales Home Computing China 86 0 10 6564 5959 Colombia 9 800 919 477 Czech Republic 42 0 2 6130 7310 Denmark 45 39 29 4099 Egypt 202 7956222 Finland 358 0 203 47 288 France 33 0 1 43 62 34 34 Germany 49 0 180 52 58 143 24 PF min Greece 30 0 1 619 64 11 Guatemala 1 800 999 5305 Hong Kong 85 2 3002 85...

Page 27: ...21 3176333 Puerto Rico 1 877 232 0589 Romania 40 1 315 44 42 01 3154442 local Russian Federation 7 095 797 3520 Moscow 7 812 346 7997 St Petersburg Singapore 65 272 5300 South Africa 086 000 1030 27 11 258 9301 outside RSA Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Taiwan 886 2 2717 0055 Thailand 66 2 661 4000 Bangkok Turkey 90 212 221 69 69 Ukraine 7 380 44 490 3520...

Page 28: ...any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not...

Page 29: ...aded Warranty Statement PROTECT YOUR INVESTMENT Upgrade your standard factory warranty to three years with the HP SupportPack Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase HP will determine the hardware service offering based upon the outcome of system self test programs run by the customer through the initial call to ...

Page 30: ... Environmental specifications Scanner ADF and XPA Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 60 C 40 to 140 F Humidity Operating 15 percent to 80 percent noncondensing 10 to 35 C 50 to 95 F Storage up to 90 percent 0 to 60 C or 32 to 140 F ...

Page 31: ...pi at 100 percent scaling Image processing options Dithering thresholding scaling interpolation gamma adjustment matrix adjustment AC line voltage 100 240 Vac 50 60 Hz Power consumption 4400c and 4470c 18 W maximum 7 W idle mode 5400c 18 W maximum 9 W idle mode 5470c 18 W maximum 9 W idle mode 5490c 19 W maximum 9 W idle mode All scanner series are ENERGY STAR compliant ENERGY STAR is a U S regist...

Page 32: ...d Maximum paper size 216 by 356 mm 8 5 by 14 inches Minimum paper size 88 9 by 127 mm 3 5 by 5 inches Maximum paper weight 90 g m2 24 lb bond Minimum paper weight 60 g m2 16 lb bond Power requirements 800 mA 24 VDC Speed 8 ppm for 216 by 279 mm 8 5 by 11 inches sheets XPA Feature Specification Size 290 by 85 by 50 mm 11 42 by 3 35 by 1 97 inches Weight 0 58 kg 1 28 lb Power requirements 500 mA 12 ...

Page 33: ...ion German Noise Declaration The German noise declaration is required in Germany It gives noise output figures Scanner ADF and XPA Geräuschemission LpS 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T 19 Die Daten sind die Ergebnisse von Typenprüfungen ...

Page 34: ... limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation...

Page 35: ...terference received including interference that may cause undesired operation These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However ...

Page 36: ... product Product Name HP Scanjet 4400c and 4470c scanners Model Number s HP Scanjet 4400c scanner C9870A Base Scanner C9877A Worldwide C9873A US Commercial C9872A US Retail HP Scanjet 4470c scanner C9880A Base Scanner C9887A Worldwide C9883A US Commercial C9882A US Retail Product Options C9861A transparency adapter may contain different suffix power adapter options conforms to the following Produc...

Page 37: ...862A US Retail HP Scanjet 5490c scanner C8510A Base Scanner C8517A Worldwide C8513A US Commercial C8512A US Retail Product Options C9861A transparency adapter may contain different suffix C9866A automatic document feeder may contain different suffix power adapter options conforms to the following Product Specifications Safety EN 60950 1992 A1 1993 A2 1993 A3 1995 A4 1997 A11 1997 EN 60825 1 1994 C...

Page 38: ...tion The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly LEDs in this product are Class 1 in accordance to EN60825 1 Greeley Colorado USA February 2001 ...

Page 39: ...sources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR which is a voluntary program to encourage the development of energy efficient office products As an ENERGY STAR Partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information see http www epa gov energystar P...

Page 40: ...ound power levels of the scanner without any attached accessories Product restricted material This HP product HP Scanjet 4400c series and 5400c series scanners and the XPA contains a mercury vapor Cold Cathode Fluorescent lamp containing 5 mg 0 0002 oz of mercury HP offers a variety of product end of life return programs in a number of geographic areas To determine if one is available in your area...

Page 41: ...contact your nearest HP sales office Products returned to HP are reused recycled or disposed of in a responsible manner Each month HP reuses or recycles more than 1 6 million kg 3 5 million lb of material at our product recovery centers in Grenoble France Boeblingen Germany and Roseville California USA This represents 99 percent by weight of all the material we receive from customers and HP operat...

Page 42: ...42 Support warranty and specifications ...

Page 43: ...43 ...

Page 44: ......

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