HP Z240 Small Form Factor Maintenance And Service Manual Download

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Solving printer problems

Problem

Cause

Solution

Printer does not print.

Printer is not turned on and
online.

Turn the printer on and be sure it is online.

The correct printer driver for the
application is not installed.

Install the correct printer driver for the application.

Try printing using the MS-DOS command:

DIR C:\> [printer port]

Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.

If you are on a network, you
might not have made a
connection to the printer.

Make the proper network connection to the printer.

Printer might have failed.

Run printer self-test.

Printer does not turn on.

The cables might not be
connected properly.

Solving power supply problems

This section presents power supply troubleshooting scenarios.

Testing power supply

Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to learn if the power
supply still works.

NOTE:

Not all PSUs have the BIST functionality. Refer to the Rear panel components section of this

document to determine BIST availability for your workstation.

To test the power supply:

Unplug the AC power.

Unplug all power cables to the system boards.

Plug in AC power and verify the following:

●

If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning, the PSU
is functional.

●

If the green BIST LED is not illuminated or the fan is not spinning, replace the PSU.

See the Rear panel components section of this document to locate the BIST LED on your workstation.

Problem

Cause

Solution

PSU shuts down intermittently.

Power supply fault.

Replace the PSU.

Workstation powers off and the
Power LED flashes red 2 times (once
every second), followed by a two-
second pause.

Processor thermal protection is
activated.

A fan might be blocked or not
turning.

Make sure that the workstation air vents are not
blocked.

Open the access panel and press the workstation power
button.

Chapter 4 Diagnostics and troubleshooting

Summary of Contents for Z240 Small Form Factor

Page 1: ...HP Z240 Workstation Maintenance and Service Guide ...

Page 2: ...sions contained herein Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for details Trademark Credits ENERGY STAR is a registered trademark owned by the U S Environmental Protection Agency EPA Intel Core Pentium and Xeon...

Page 3: ...http www hp com go sml Guide topics Hardware overview on page 1 System management on page 16 Component replacement information and guidelines on page 41 Diagnostics and troubleshooting on page 60 Configuring password security and resetting CMOS on page 82 Configuring RAID devices on page 88 System board designators on page 92 NOTE View the HP Workstation User Guide for your workstation at http www...

Page 4: ...iv About this guide ...

Page 5: ...ecture 12 Workstation specifications 13 Product specifications 14 Workstation weights and dimensions 14 Environmental specifications 14 Ensuring proper ventilation 15 2 System management 16 Power management and performance features 16 ERP compliance mode 16 Hyper Threading Technology HTT 17 SATA Power Management 17 Intel Turbo Boost Technology 17 Non Uniform Memory Access NUMA 17 BIOS ROM 17 Compu...

Page 6: ...tup F10 Utility 36 Establishing a power on password using Computer Setup F10 Utility 37 Entering a power on password 37 Entering an administrator password 38 National keyboard delimiter characters 38 Clearing passwords 38 Chassis security 39 Smart Cover Sensor optional 39 Side access panel solenoid lock 39 Cable lock optional 39 Fault notification and recovery 39 ECC fault prediction 40 Thermal se...

Page 7: ...nection guidelines 52 Tower workstations SATA cable connection guidelines 52 Memory 53 Supported DIMM configurations 53 BIOS errors and warnings 53 DIMM installation guidelines 53 SFF workstation DIMM installation order 54 Tower workstation DIMM installation order 55 Power supply 56 Power supply specifications 56 Power consumption and heat dissipation 57 Resetting the power supply 57 System board ...

Page 8: ...EFI to a USB device 74 POST error messages and diagnostic front panel LEDs and audible codes 74 POST numeric codes and text messages 75 Interpreting system validation diagnostic front panel LEDs and audible codes 80 5 Configuring password security and resetting CMOS 82 Preparing to configure passwords 82 Resetting the password jumper 82 Clearing and resetting the BIOS 83 Appendix A Linux technical...

Page 9: ...re RAID solution 90 Software RAID considerations 90 Performance considerations 91 Configuring software RAID 91 Appendix C System board designators 92 SFF workstation system board designators 92 Tower workstation system board designators 93 Index 95 ix ...

Page 10: ...x ...

Page 11: ...er presents an overview of workstation hardware components Topics HP Z240 SFF Workstation components on page 2 HP Z240 Tower Workstation components on page 8 Product specifications on page 14 Ensuring proper ventilation on page 15 1 ...

Page 12: ...e http partsurfer hp com HP Z240 SFF Workstation front panel 1 Power button 6 USB 2 0 port charging 1 black 2 HDD LED 7 USB 2 0 port 1 black 3 Optional optical disc drive not shown 8 USB 3 0 ports 2 blue 4 Optional hard disk drive not shown 9 Microphone or headphones connector software selectable default mode is microphone 5 Optional media card reader shown 10 Headphones connector 2 Chapter 1 Hard...

Page 13: ...cons and colors NOTE The DP ports are not supported when the system is configured with Intel Xeon E3 12x0 v5 processors For all other processors these DP ports are disabled by default when a discrete graphics card is installed NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than three displays can be enabled using the Computer F10 Setup Ut...

Page 14: ...following image shows the components of a typical SFF computer layout Drive configurations can vary Item Description Item Description 1 Access panel 6 Slim optical drive 2 Power supply 7 Front bezel 3 Chassis 8 Airflow guide 4 System board 9 Optional memory card reader or second hard drive 5 Fan baffle 10 Hard drive 4 Chapter 1 Hardware overview ...

Page 15: ...Power COMM 6 Front USB 3 0 19 PCIe3 x1 31 SATA power 7 Internal USB 2 0 20 PCIe3 x1 Security 8 Internal USB 3 0 21 PCIe3 x16 4 32 Chassis solenoid lock 9 Keyboard mouse 22 Z turbo drive LED E19 33 Hood sensor 10 Network rear USB 3 0 NOTE For related expansion card slot information see Expansion slots on page 47 Service 11 Thunderbolt option M 2 34 Clear CMOS button 12 Rear audio 23 PCIe3 x4 35 ME ...

Page 16: ...k diagram NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe lanes supported 6 Chapter 1 Hardware overview ...

Page 17: ...16 cards are supported in both x16 mechanical slots Multiple graphics cards are supported provided their total power consumption is less than 45W Up to three displays with integrated Intel HD graphics depending on processor type The total number of displays supported depends on the number of graphics cards present and the number of outputs on each card Windows 10 supports display output from both ...

Page 18: ...kstation front panel 1 Optional hard disk optical disc drive not shown 7 USB 2 0 ports 1 black 2 Optional hard disk optical disc drive not shown 8 USB 3 0 ports 2 blue 3 Optical disc drive 9 Microphone or headphones connector software selectable default mode is microphone 4 Power button 10 Headphone connector 5 Hard disk drive activity light 11 Optional media card reader shown 6 USB 2 0 port charg...

Page 19: ...labels for the rear panel connectors use industry standard icons and colors NOTE The DP and DVI D ports are not supported when the system is configured with Intel Xeon E3 12x0 v5 processors Also if a discrete graphics card is installed these ports are disabled by default NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than three displays c...

Page 20: ...orkstation layout Drive configurations can vary Item Description Item Description 1 Power supply 6 Slim optical drive 2 Side access panel 7 Hard drive 3 Cooler 8 Optional second optical drive 4 System board 9 Optional solid state drive 5 Chassis 10 Front bezel 10 Chapter 1 Hardware overview ...

Page 21: ... 0 18 PCIe3 x16 29 SATA power 6 Front USB 3 0 19 PCIe3 x4 30 Power COMM 7 Internal USB 2 0 20 PCIe3 x16 4 Security 8 Internal USB 3 0 21 PCI optional 31 Chassis solenoid lock 9 Keyboard mouse NOTE For related expansion card slot information see Expansion slots on page 47 32 Hood sensor 10 Network rear USB 2 0 M 2 Service 11 Thunderbolt optional 22 PCIe3 x4 33 Clear CMOS button 12 Rear audio Coolin...

Page 22: ...rs indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe lanes supported 12 Chapter 1 Hardware overview ...

Page 23: ...h x16 mechanical slots Multiple graphics cards are supported provided their total power consumption is less than 45W Up to three displays with integrated Intel HD graphics depending on processor type The total number of displays supported depends on the number of graphics cards present and the number of outputs on each card Windows 10 supports display output from both integrated graphics capable p...

Page 24: ...15 0 in 44 2 cm 17 4 in Environmental specifications Characteristic HP Z240 SFF and Z240 Tower Workstations Temperature Operating 5 C to 35 C 40 F to 95 F Non operating 40 C to 60 C 40 F to 140 F NOTE Derate by 1 C 1 8 F for every 305 m 1 000 ft altitude over 1 524 m 5 000 ft Humidity Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude...

Page 25: ...s listed in this document NOTE The ambient upper limit of 35 C 95 F is only good up to 1524 m 5000 ft elevation There is a 1 C 33 8 F per 304 8 m 1000 ft derating above 1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C 86 F For cabinet installation be sure that adequate cabinet ventilation and the ambient temperature within the cabinet does not exceed specified...

Page 26: ...ndows and search in the Start Menu for the setting Choose what the power buttons do Uncheck Turn on fast startup recommended If the checkbox is not available select Change settings that are currently unavailable at the top of the window If using Windows 10 use the taskbar search field to search for Power Options Select Choose what the power button does then select Turn on fast startup recommended ...

Page 27: ... determine if your CPU supports Turbo Boost Non Uniform Memory Access NUMA Non uniform memory access NUMA is available on some workstations NUMA can improve memory bandwidth and latency for multi process or multi threaded applications or workloads Observed performance improvements depend on the operating system customer workload system configuration and the degree to which the applications used ar...

Page 28: ...d in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilitie...

Page 29: ...s have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following sections are available for all models CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 ...

Page 30: ... version Super I O Firmware version Born On Date Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built...

Page 31: ... Softpaqs at www hp com will copy the BIOS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media d...

Page 32: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Page 33: ...veLock Master Password Sets the drive s master password but does not enable DriveLock Enable DriveLock Sets the drive s user password and enables DriveLock Secure Erase Lets you select a hard drive to completely erase Once a hard drive has been erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will b...

Page 34: ...mputer Setup Advanced for advanced users Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout Scheduled Power On This feature wakes the system up from a powered off state at a specified date and time Boot Options Select the devices that the computer can boot from as well as other options including Startup Menu Delay sec Enabling this featur...

Page 35: ... Boot Configuration Configure Legacy Support and Secure Boot Legacy Support Lets you turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on Windows 7 for instance requires legacy support whereas Windows 8 does not Secure Boot Lets you make sure an operating system is legitimate before booting to it making Windows resis...

Page 36: ... including the network or hard drive Default is Boot to Network Dust Filter select models only Select to enable the Dust Filter replacement reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics a...

Page 37: ...y for Windows 7 and non Windows configurations Default is All UEFI for Windows 8 1 or later Configure Option ROM Launch Policy All legacy All UEFI All UEFI except video Slot settings Lets you enable or disable any PCIe slot Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does ...

Page 38: ... Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure ME Confirmation Prompt enable disable Default is enabled Verbose Boot Messages enable disable Default is enabled Verbose boot shows a...

Page 39: ...naging software on page 31 HP Client Management Solutions on page 31 Altiris Client Management Solutions on page 31 HP SoftPaq Download Manager on page 32 System Software Manager on page 32 ROM Flash on page 32 FailSafe Boot Block on page 32 Workstation security on page 33 Fault notification and recovery on page 39 Programmable power button Windows only on page 40 NOTE Support for specific feature...

Page 40: ...perating system application software or drivers To initiate a remote system installation press f12 when f12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the on screen instructions to continue the installation process The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot Copying a setup configuration to ano...

Page 41: ...tworked environment HP Client Management Solutions offers these services Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and ROM B...

Page 42: ...om modifying the BIOS settings To upgrade the BIOS download the latest SoftPaq images from http www hp com support workstation_swdrivers Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use...

Page 43: ...ction provides information about providing system security through asset tracking password security hard drive locking and chassis locks Asset tracking Asset tracking features provide asset tracking data that can be managed using HP Systems Insight Manager HP SIM HP Console Management Controller CMC or other systems management applications Seamless automatic integration between asset tracking feat...

Page 44: ...s for whom data security is a paramount concern For such customers the cost of a hard drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security sche...

Page 45: ...ble DriveLock or not This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future After the master password is set the system administrator can enable DriveLock or leave it disabled If a locked hard drive is present POST requires a password to unlock the device If a power on password is set and it matches the device s user password POST does not prompt...

Page 46: ...blished through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu administrator password and power on password When you establish only an administrator password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on pas...

Page 47: ...ttached PS 2 keyboard remains locked until you enter the power on password To enable Network Server Mode you must set a power on password under Security Set Up BIOS Power On Password This option enables the computer to start without requiring the power on password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked m...

Page 48: ...ear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must restart the computer before you can continue National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Language Delimiter La...

Page 49: ...u must restart the computer and then press and hold the F10 key again to access Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security Smart Cover Cover Removal Sensor and follow the on screen instructions 4 Before exiting select Main Save Changes and Exit Side access panel solenoid lock The side access panel solenoid lock ...

Page 50: ...you go to standby without closing applications and then return to the same operational state without any data loss Changing the power button configuration Windows only Windows 7 or Windows 10 1 Select Start and then select Control Panel System and Security Power Options 2 On the left side of the screen select Choose What the Power Buttons Do 3 Select the desired options If you choose Sleep or Hibe...

Page 51: ... step by step procedures IMPORTANT Removal and replacement procedures are now available in videos on the HP website Go to the HP Customer Self Repair Services Media Library at http www hp com go sml This chapter includes these topics Topics Warnings and cautions on page 42 Service considerations on page 42 Product recycling on page 44 Component replacement guidelines on page 44 41 ...

Page 52: ... Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly might cause the computer to fall causing possible injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer CAUTION Static electricity can damage the electronic components of the...

Page 53: ...ded metal object Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the str...

Page 54: ...ding bags Transparent shielding tubes Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle Component replacement guidelines This section provides information and guidelines for removal and replacement procedures It does not docume...

Page 55: ...ts being removed or replaced Keep cables away from direct contact with major heat sources such as the heatsink Some air flow guides have a cable guide that lets you route cables safely around the heatsink Do not jam cables on top of expansion cards or DIMMs Circuit cards and DIMMs are not designed to take excessive pressure Keep cables clear of movable or rotating parts such as the power supply an...

Page 56: ... to the next Instead tighten all screws a little at a time ensuring that the CPU remains level CAUTION Observe the following cautions when removing or replacing the CPU If you are installing a second CPU it must be of the same type as the first CPU Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove or install a ...

Page 57: ...d only cards certified as After Market Options are supported Install a second graphics card in the other PCIe x16 slot Install a card in a slot that most closely matches its interface technology Install a PCIe Gen1 x16 or a PCIe Gen1 x8 card in the PCIe Gen3 x16 slot Install a PCIe Gen1 x4 card in the PCIe Gen2 x4 slot Install a PCIe Gen1 x1 card in the PCIe Gen2 x1 slot Install a PCI card in the ...

Page 58: ...ctrical compatibility 4 PCIe3 x16 x16 x16 3 PCIe3 x1 x1 x1 2 PCIe3 x1 x1 x1 1 PCIe3 x16 4 x16 x4 NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe3 lanes supported 48 Chapter 3 Component replacement information and guideli...

Page 59: ...ly 3 Internal PCIe storage Only 4 Second internal PCIe storage Only 5 Thunderbolt card Only 6 PCIe NIC card 1st 2nd 3rd 7 Serial port cable 3rd 2nd 1st 8 HP USB 3 1 Type C PCI E x1 card 2nd 1st 3rd 9 PCIe parallel port card 1st 2nd 3rd 10 1394b FireWire PCIe Card 1st 2nd 3rd NOTE Slot sequenced from the rear I O aperture to the board edge Component replacement guidelines 49 ...

Page 60: ... x16 x16 3 PCIe3x4 x4 x4 2 PCIe3x16 4 x16 x4 1 PCI optional PCI PCI NOTE The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot For example x16 4 means that the expansion slot is mechanically a x16 length connector with 4 PCIe3 lanes supported Slot two is the primary graphics slot slot four is the secondary graphics slot 50 Chapt...

Page 61: ...package for storage Keep hard drives in their protective packaging until they are mounted in the computer Always shut down the operating system turn off the power and unplug the power cord Never remove a drive while the computer is on or in standby mode Before handling a drive make sure you discharge static electricity While handling a drive avoid touching the connector Handle a drive carefully Do...

Page 62: ...rt connect the 1394 cable to the 1394 PCI card Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations If you add or remove drives HP recommends you follow these guidelines for highest drive performance and efficient cable routing SFF workstations SATA cable connection guidelines Configuration PCA SATA connector SATA 0 SA...

Page 63: ... with a diagnostics 2006 code for memory error five beeps and blinks DIMM installation guidelines Install only HP approved DDR3 DIMMs CAUTION HP ships only DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP Install only HP approved DDR3 DIMMs See http www hp com go quick...

Page 64: ...MMs in this order NOTE If you install DIMMs of different sizes load them in order of size starting with largest and finishing with the smallest largest in DIMM 1 smallest in last loaded DIMM 54 Chapter 3 Component replacement information and guidelines ...

Page 65: ...der Install DIMMs in this order NOTE If you install DIMMs of different sizes load them in order of size starting with largest and finishing with the smallest largest in DIMM 1 smallest in last loaded DIMM Component replacement guidelines 55 ...

Page 66: ...00 240 VAC 5 2A 100 240 VAC 3A 100 240 VAC 3 6A 100 240 VAC Heat dissipation typical configuration and software dependent 423 5 btu hr 106 8 kcal hr 782 6 btu hr 197 4 kcal hr 423 5 btu hr 106 8 kcal hr 782 6 btu hr 197 4 kcal hr Heat dissipation maximum configuration and software dependent 645 79 btu hr 162 87 kcal hr 996 16 btu hr 251 23 kcal hr 645 79 btu hr 162 87 kcal hr 996 16 btu hr 251 23 ...

Page 67: ...sconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 60 3 Reconnect the power cord and restart the workstation When you turn off the workstation through the operating system power consumption falls below what is considered low power c...

Page 68: ... Black SATA power cable SSD P15 Black SATA power cable First HDD P16 Black Speaker PCA P6 White Cooler fan cable PCA P8 White System fan cable PCA P11 Brown Front audio cable PCA P23 Blue LED Power button cable PCA P5 Black Front USB 2 0 cable 1 PCA P24 Yellow Front USB 3 0 cable 2 PCA P26 Blue Serial cable PCA P52 Black Chassis solenoid lock PCA P124 Black Hood sensor PCA P125 White SATA cable Fi...

Page 69: ...ive Bay 2 P13 Black PSU cable Second optical drive Bay 1 P14 Black PSU cable First graphics card P4 Black Speaker PCA P6 White Cooler fan cable PCA P8 White System fan cable PCA P11 Brown Front audio cable PCA P23 Blue Front LED Power button cable PCA P7 Black Front USB 2 0 cable PCA P24 Yellow Front USB 3 0 cable PCA P26 Blue Serial cable optional PCA P52 Black Hood sensor PCA P125 White Chassis ...

Page 70: ...model names and model numbers and have them in front of you Note any applicable error messages Note any add on options Note the operating system Note any third party hardware or software Note the details of any blinking LEDs on the front of the workstation tower and desktop configurations or on the side of the workstation all in one configurations Note the applications you were using when you enco...

Page 71: ...ur workstation may look slightly different from the illustration in this section Locating warranty information To locate warranty information go to http www hp com support warranty lookuptool To locate an existing Care Pack go to http www hp com go lookuptool To extend a standard product warranty go to http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and e...

Page 72: ...he computer after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another computer with a different cable into the network connection There might be a problem with the network plug or cable If you recently add...

Page 73: ...ort Center To help you troubleshoot problems yourself HP provides the HP Support Center The HP Support Center is a portal to an extensive selection of online tools To access the HP Support Center complete the following steps 1 Go to http www hp com go workstationsupport 2 Search for your product HP Chat Support HP Chat Support is a set of web based support tools that automate and speed up the reso...

Page 74: ...ystem by going to http www hp com go quickspecs Verify that the internal display panel is lit If the internal display panel is dim turn up the brightness If you have an external monitor Verify that the monitor is plugged into a functional AC outlet Verify that the monitor is on and the green monitor light is on If the monitor is dim turn up the brightness and contrast controls During operation Bee...

Page 75: ...rnal display panel are connected If you are using a graphics card verify that the card is properly installed Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem For more detailed information see the troubleshooting chapter in the Maintenance and Service Guide at http www hp com support workstation_manuals Customer Self Repair Under t...

Page 76: ...led or enabled in Computer Setup F10 Utility Poor performance is experienced Processor is hot 1 Verify that airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Works...

Page 77: ... the PSU Solving hard drive problems Problem Cause Solution Hard drive error Hard drive has bad sectors or has failed Locate and block the usage of bad sectors If necessary reformat the hard drive If the drive is detected by the UEFI run F2 Diagnostics Drive Test Disk transaction problem The directory structure is bad or there is a problem with a file 1 Open Windows Explorer and select a drive 2 R...

Page 78: ...ble media Remove the optical disc or USB drive System is trying to start from a damaged hard drive 1 Insert a bootable system optical disc or USB drive and restart the computer 2 If the hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Security Save Restore MBR of the system hard drive System files missing or n...

Page 79: ... 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows restart your computer in VGA mode 2 After the op...

Page 80: ...ronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting or shadowing effects ...

Page 81: ... Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from analog to...

Page 82: ...o learn if the power supply still works NOTE Not all PSUs have the BIST functionality Refer to the Rear panel components section of this document to determine BIST availability for your workstation To test the power supply 1 Unplug the AC power 2 Unplug all power cables to the system boards 3 Plug in AC power and verify the following If the green BIST LED on the rear of the workstation is illumina...

Page 83: ...ower b Unplug all system board power cables c Plug in AC power If the PSU fan spins and the LED is illuminated see Testing power supply on page 72 the power supply is good Replace the system board If the PSU fan does not spin or the LED does not illuminate see Testing power supply on page 72 replace the power supply Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Exte...

Page 84: ...rt and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 Use the categories listed to find your product or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want POST error messages and di...

Page 85: ...e a problem with the expansion card 6 Replace the system board 003 System Board Failure DMA or timers 1 Clear CMOS See Clearing and resetting the BIOS on page 83 2 Remove expansion boards 3 Replace the system board 005 Real Time Clock Power Loss Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setu...

Page 86: ...e memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00E Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failure 1 Reboot the computer 2 If the error persists update to the latest BIOS...

Page 87: ...301 Hard Disk 1 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test under using F2 Diagnostics when booting the computer 2 Apply hard drive firmware patch if applicable Available at http www hp co...

Page 88: ...onflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Clearing and resetting the BIOS on page 83 3 Reconfigure card resources and or run Computer Setup or Windows utilities 419 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST ...

Page 89: ...r One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 ports should be used for hard drives before other ports Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 90B Fan Failure The system has detected that a cooling fan is not operating correctly...

Page 90: ...ink codes are not used Number of long beeps blinks Error category 1 Not used 2 BIOS 3 Hardware 4 Thermal 5 System board Patterns of blink beep codes are determined by using the following parameters 1 second pause occurs after the last major blink 2 second pause occurs after the last minor blink Beep error code sequences occur for the first 5 iterations of the pattern and then stop Blink error code...

Page 91: ...support an enabled feature Thermal 4 2 A processor over temperature condition has been detected 4 3 An ambient temperature over temperature condition has been detected 4 4 An MXM over temperature condition has been detected System board 5 2 The embedded controller cannot find valid firmware 5 3 The embedded controller has timed out waiting for the BIOS 5 4 The embedded controller has timed out wai...

Page 92: ...p your computer CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run Computer Setup F10 Utility and select Save to Diskette from the File menu Resetting the password jumper CAUTION Stringent security is a mode where there is no physical bypass of the passwo...

Page 93: ... grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equipment 8...

Page 94: ...y Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utilities on page 18 for information on backing up the CMOS settings 4 L...

Page 95: ...t amounts of total RAM in various HP workstations based on the number of hardware DIMM slots and the capabilities of the system The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix Audio All HP workstations come with built in audio hardware The audio hardware is supported by the Advance...

Page 96: ...TT NOTE On most recent Linux distributions including RHEL 6 SLED 11 and updates to those streams the kernel automatically detects that HTT is enabled and works correctly NVIDIA Graphics Workstations Some workstation configurations come with NVIDIA Quadro graphics hardware HP recommends the use of NVIDIA drivers for best results on Linux systems HP provides recommended versions of the drivers with ...

Page 97: ...with the AMD graphics drivers by claiming the hardware early in the boot process The AMD driver installation process usually blacklists conflicting drivers and turns off kernel mode setting in the initial RAM image Administrator customization of the display characteristics and many other aspects of an AMD graphics driver environment is available through the following command which starts the Catal...

Page 98: ...ation go to http www hp com support RAID_FAQs RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options NOTE This section applies to internal workstation configurations that do not use add in cards and external enclosures Maximum hard drives allow...

Page 99: ... addition to some previous releases If this driver is not available in the distribution or is not applicable to the platform e g the RST controller the Software RAID solution is recommended You can create a SATA RAID array that contains up to the maximum number of internal SATA hard drives and eSATA drives if you use an optional eSATA bulkhead cable supported on your workstation The Intel SATA opt...

Page 100: ...ultiple device offers integrated software RAID without the need for additional hardware disk controllers or kernel patches Unlike most hardware RAID solutions software RAID can be used with all types of disk technologies including SATA SCSI and solid state drives This software solution requires only minimal setup of the disks themselves However when compared to hardware based RAID software RAID ha...

Page 101: ...d by moving to RAID Configuring software RAID See the following sites for additional information about configuring software RAID Red Hat Enterprise Linux 7 See the Storage Administration Guide at https access redhat com documentation en US Red_Hat_Enterprise_Linux 7 html Storage_Administration_Guide index html Red Hat Enterprise Linux 6 See the Storage Administration Guide at http docs redhat com ...

Page 102: ...Port connector J68 PS2 Mouse connector stacked over keyboard connector J78 IN OUT Audio line in stacked over audio line out J86 M 2 SSD M 2 connector JZ87 88 JZ87 88 Slot1 4 PCIe x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 PWR Power supply 6 pin white P2 PWRCMD Power command 6 pin white P3 PWRCPU Power supply 4 pin white P5 P5 PB LED Front power button LED black P6 SPKR Inte...

Page 103: ...Ie3 x16 PCIe3 x16 connector J42 SLOT4 PCIe3 x16 4 PCIe3 x16 4 connector J63 DP Dual Mode DisplayPort connector J65 DVI DVI D connector J68 J68 PS2 Stacked keyboard mouse connector J78 J78 Triple stacked audio jacks J86 M 2 SSD M 2 connector J87 88 J87 88 Slot2 4 PCIe x16 retention clip MTG1 MTG10 N A Mounting holes P1 P1 Power supply connector 6 pin P2 PWRCMD Power command white 6 pin P3 P3 CPU PW...

Page 104: ...D LOCK Side access panel solenoid lock header P125 HSENSE Hood sensor connector 3 pin P129 TBT TBT connector 2x4 pin P150 Media int Media connector 6 pin P152 Media USB 3 0 Media card reader P160 SATA PWR0 SATA Power connector 2x3 pin SW50 SW50 CMOS Clear CMOS switch push button XBT1 XBT1 BAT Battery holder XMM1 XMM4 XMM1 XMM4 DIMM1 DIMM4 Memory slots XU1 XU1 Primary CPU socket 94 Appendix C Syste...

Page 105: ...r SFF workstation 54 Tower workstation 55 E environmental specifications 14 error codes 80 messages 75 Expansion card slot identification SFF Workstation 48 Tower Workstation 50 F flashing LEDs 80 H HP PC Hardware Diagnostics UEFI downloading 74 L links Contact information for HP US 63 HP Chat Support 63 HP Customer Self Repair 65 M Memory DIMM installation guidelines 53 N numeric error codes 75 O...

Page 106: ...nents 8 environmental specifications 14 front panel components 8 rear panel components 9 weights and dimensions 14 troubleshooing Customer Self Repair 65 suggestions 64 suggestions at startup 64 suggestions during operation 64 Troubleshooting 60 troubleshooting locating ID labels 61 locating warranty info 61 resources and tools 63 U urls Contact information for HP US 63 HP Chat Support 63 HP Custo...

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