HP Vectra VE6 8 User Manual Download Page 41 | Manualshive

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3

Troubleshooting Your PC

This chapter provides summary information that can help you solve
problems that you may encounter when using your PC. For more
detailed information, refer to the

Upgrade and Maintenance Guide

which is part of the MIS Kit available from HP’s Support Web site at:

http://www.hp.com/go/vectrasupport/

.

birddt.bk : birddt3.fb4 Page 33 Monday, April 20, 1998 4:19 PM

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Summary of Contents for Vectra VE6 8

Page 1: ...http www hp com go vectrasupport HP Vectra VE Series 8 User s Guide birddt bk birddtfc fb4 Page 1 Monday April 20 1998 4 19 PM ...

Page 2: ...n connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft NT and Windows are U S registered trademarks of Microsoft Corporation...

Page 3: ...User s Guide Part Number D6548 90001 birddt bk title fb4 Page iii Monday April 20 1998 4 19 PM ...

Page 4: ...ipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover ...

Page 5: ...Connecting to a Network Some Models Only 5 Connecting Audio Accessories Some Models Only 6 Connecting the Power Cables 7 Your PC s Hardware Control Panel 9 Starting and Stopping Your PC 10 Starting Your PC 10 Starting the PC for the First Time 11 Changing the Operating System 12 Stopping Your PC 12 Using Power Management 13 Desktop Management with HP TopTools for Desktops 13 birddt bk birddt toc P...

Page 6: ... Guide from HP s Web Site 18 Accessories You Can Install 19 Removing and Replacing the Cover 20 Removing the Cover 20 Replacing the Cover After Installing Accessories 21 Installing Memory 22 Installing Main Memory 22 Installing Other Accessories 24 Summary of Installing Mass Storage Devices 24 Summary of Installing Accessory Boards 29 Installing a Security Cable 31 birddt bk birddt toc Page vi Mon...

Page 7: ... Properly 35 If Your Keyboard Does Not Work 36 If Your Mouse Does Not Work 36 If Your PC Has a Software Problem 37 If Your PC Has a Configuration Problem 37 Hewlett Packard Support and Information Services 38 Index 39 Physical Characteristics 49 Power Consumption 49 Acoustic Noise Emission 49 birddt bk birddt toc Page vii Monday April 20 1998 4 19 PM ...

Page 8: ...birddt bk birddt toc Page viii Monday April 20 1998 4 19 PM ...

Page 9: ...1 Setting Up and Using Your PC This chapter provides information about how to set up and use your PC birddt bk birddt1 fb4 Page 1 Monday April 20 1998 4 19 PM ...

Page 10: ...e easily accessible 4 Refer to the display s manual for information about the display Operating System Your PC s operating system is preloaded on your PC s hard disk drive and is set up when you start your PC for the first time Installation Tools No tools are required to set up your PC However if you plan to remove the cover and install accessories you will probably need a screwdriver For further ...

Page 11: ... either the parallel connector 25 pin or one of the serial connectors 9 pin NOTE The Universal Serial Bus USB connectors can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attached to the PC USB is not supported by all operating systems although it is supported by the latest version of Windows 95 preloaded on some models Keyboard Bottom...

Page 12: ...ting the Display 4 English Connecting the Display Connect the display to the back of the PC The connector is shaped to go in one way only Tighten the display cable attachment screws birddt bk birddt1 fb4 Page 4 Monday April 20 1998 4 19 PM ...

Page 13: ...nly Connecting to a Network Some Models Only Let your Network Administrator know you are connecting your PC to the network Connect the network cable to the RJ 45 UTP Unshielded Twisted Pair LAN connector 10 100BT Connector birddt bk birddt1 fb4 Page 5 Monday April 20 1998 4 19 PM ...

Page 14: ...m unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level then leave the volume control in that positi...

Page 15: ...able from the power outlet This means the PC must be located close to a power outlet that is easily accessible Voltage Selection Switch Your PC may have a voltage selection switch as shown in the diagram below If your PC does not have a voltage selection switch go straight to step 3 below Otherwise begin at step 1 1 Remove the warning label covering the PC s power connector 2 Check that the voltag...

Page 16: ... supply cord To know whether your PC has a voltage selection switch refer to the previous page Connecting the Power Cords 3 Connect the power cords to the display and the PC The connectors are shaped to go in one way only 4 Connect the display s power cord and the PC s power cord to a grounded outlet Display Power Cord PC Power Cord Grounded Outlet birddt bk birddt1 fb4 Page 8 Monday April 20 1998...

Page 17: ...rocedure and the software hangs then after one minute press the on off button for four seconds This turns off the power but may result in data being lost You should only use this method of turning off the PC when the normal shutdown procedure does not work Hard Disk Activity Light This light glows flickers when your hard disk drive is being accessed The hard disk activity light will also work if y...

Page 18: ... If there is an error during the POST the error will be automatically displayed For more details refer to the Upgrade and Maintenance Guide which is part of the MIS Kit available from HP s Support Web site at http www hp com go vectrasupport 3 If you have set a password in the PC s Setup program and the option to check the password every time the system starts is set to enabled the password prompt...

Page 19: ...a logo is displayed The PC performs the Power On Self Test POST If you wish to view the POST details and the summary screen press while the Vectra logo is displayed If an error is detected during the POST the PC will automatically display the error You may be prompted to press to start the Setup program to correct the error 2 The software initialization routine starts It displays the software lice...

Page 20: ...ess during startup To check if the your operating system is Plug and Play refer to the operating system documentation Stopping Your PC To stop the PC make sure that you have exited all programs and the operating system if necessary and then press the power button on the control panel With some operating systems the PC will automatically switch off when you shut down the operating system If there i...

Page 21: ...about the capabilities of your operating system to implement power management Desktop Management with HP TopTools for Desktops HP TopTools for Desktops is provided on preloaded Windows 95 and Windows NT 4 0 models It is also available free of charge from the HP Web site at http www hp com go vectrasupport To start HP TopTools for Desktops or to consult the TopTools online help in Windows NT 4 0 or...

Page 22: ...the Start button and looking in Programs HP Info and then clicking HP Vectra VE Working in comfort guidance on ergonomic issues Windows NT 4 0 and Windows 95 users can access this information by clicking the Start button and looking in Programs HP Info and then clicking Working Comfortably Using Sound describes how to get the most out of your sound system some models only Windows NT 4 0 and Window...

Page 23: ...uide provides training information for the person supporting the PC in your organization Any new features that the PC includes are explained in this guide Configuring and Upgrading The Upgrade and Maintenance Guide is supplied in PDF format This guide describes in detail how to install new hardware in the PC and also gives extensive troubleshooting information The Network Administrator s Guide is ...

Page 24: ...birddt bk birddt1 fb4 Page 16 Monday April 20 1998 4 19 PM ...

Page 25: ...2 How to Install Accessories in Your PC This chapter provides summary information about installing accessories in your PC birddt bk birddt2 fb4 Page 17 Monday April 20 1998 4 19 PM ...

Page 26: ...you do this you must also reinstall the drivers for the video card You can find the correct drivers in the master drivers directory on the hard disk C SETUP VIDEODRV or you can download the drivers from HP s Web site at http www hp com go vectrasupport Downloading the Upgrade and Maintenance Guide from HP s Web Site Detailed information about installing all types of accessory is contained in the U...

Page 27: ...e Shelves Zip drive tape drive CD ROM drive already installed on some models Internal Device Shelves For two hard disk drives beneath the floppy disk drive one hard disk drive is already installed Note The PC s airflow guide which covers the processor is not shown here For information about removing and replacing the airflow guide refer to the Upgrade and Maintenance Guide which is part of the MIS...

Page 28: ...itching on the PC again Removing the Cover 1 Switch off the display and the PC 2 Disconnect all power cords and any telecommunications cables 3 Unscrew the three thumb screws at the back of the PC If it is the first time you are removing the cover you will probably need to use a screwdriver to loosen the screws 4 While standing at the back of the PC slide the cover towards you by about 20 mm about...

Page 29: ...bles are properly connected and safely routed 2 Standing at the back of the PC lower the cover onto the PC chassis aligning the rails on the inside edges of the cover with the sides of the PC chassis and firmly slide the cover forwards into position 3 Tighten the three thumb screws at the back of the PC 4 Reconnect all cables and power cords Step 2 Step 3 birddt bk birddt2 fb4 Page 21 Monday April...

Page 30: ... little as possible and with care Installing Main Memory Your PC is supplied with main memory If you need more main memory to run your application software you can install up to a total of 384 MB three 128 MB modules Main memory is available in modules of 16 MB 32 MB 64 MB or 128 MB There are three memory banks or slots with each bank supporting one SDRAM memory module You can mix modules of diffe...

Page 31: ... socket one way round 4 Firmly press the memory module completely into the socket until the retaining clips click into position If you need to remove a main memory module release the retaining clips and pull the module out of the socket 5 Install any other accessories before replacing the cover Reconnect all cables and power cords 6 Check the summary screen to verify the new configuration To see t...

Page 32: ... Summary of Installing Mass Storage Devices You can install extra IDE mass storage devices such as a supplementary hard disk drive a Zip drive a CD ROM drive and a tape drive NOTE You can install a non IDE hard disk drive or CD ROM device but it will need an accessory board and driver software usually supplied with the device Contact the product vendor for further information This section describe...

Page 33: ...lf If you need additional storage space you can install a second hard disk drive in the spare internal shelf CAUTION Handle the hard disk drive with care Avoid shocks and violent movement as this can cause damage to the hard disk drive s internal components Make sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how...

Page 34: ...stalled in the top front access shelf WARNING To avoid electric shock and harm to your eyes by laser light from a CD ROM drive do not open the CD ROM drive enclosure The drive should be serviced by authorized service personnel only For information about removing the front bezel refer to the Upgrade and Maintenance Guide which is part of the MIS Kit available from HP s Support Web site at http www ...

Page 35: ...the drive s manual to check whether you need to set jumpers or if there are any special installation procedures A second Enhanced IDE drive cable that supports two IDE devices If you have a CD ROM drive it is connected to this cable If you do not have a CD ROM drive your PC does not have this cable If you install a second front access device connect it to this cable Refer to the drive s manual to ...

Page 36: ... data cables 1 Hard disk drive 1 Bootable hard disk drive Master connector Hard Disk Drive Cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive Master connector Hard Disk Drive Cable Slave connector Hard Disk Drive Cable 1 Hard disk drive 1 CD ROM drive 1 Bootable hard disk drive 2 CD ROM drive Master connector Hard Disk Drive Cable Master connector CD ROM Cable 2 Hard disk...

Page 37: ...lable from HP s Support Web site at http www hp com go vectrasupport Your PC has one AGP Accelerated Graphics Port slot for the video card one ISA Industry Standard Architecture slot four PCI Peripheral Component Interface slots and one ISA PCI combination slot Configuring Accessory Boards When you start your PC after installing a Plug and Play accessory board the BIOS automatically detects which ...

Page 38: ...he Upgrade and Maintenance Guide which is part of the MIS Kit available from HP s Support Web site at http www hp com go vectrasupport 1 Disconnect the PC s power supply cord and any connection to a telecommunications network and then remove the cover 2 Find a free slot Some boards may have preferred locations and special installation instructions detailed in their manuals 3 Remove the slot cover ...

Page 39: ...Security Cable You can secure the PC to your desk or any other fixed object using a security cable The PC has a bracket at the rear for securing the cable NOTE Contact your reseller for more information about ordering a security cable birddt bk birddt2 fb4 Page 31 Monday April 20 1998 4 19 PM ...

Page 40: ...English birddt bk birddt2 fb4 Page 32 Monday April 20 1998 4 19 PM ...

Page 41: ...olve problems that you may encounter when using your PC For more detailed information refer to the Upgrade and Maintenance Guide which is part of the MIS Kit available from HP s Support Web site at http www hp com go vectrasupport birddt bk birddt3 fb4 Page 33 Monday April 20 1998 4 19 PM ...

Page 42: ...ort Agents may request that you do so in the process of providing support The latest version of this utility can be obtained from HP Electronic Information Services available 24 hours per day 7 days per week To access these services you should connect to the HP Web site at http www hp com go vectrasupport If Your PC Does Not Start Properly If your display is blank and there are no error messages w...

Page 43: ...elength This PC is a class 1 laser product Do not attempt to make any adjustment to the laser unit Display Does Not Work Properly If Nothing Is Displayed on the Screen If nothing is displayed on the screen but the PC starts and the keyboard and other peripheral devices seem to operate properly Check that you have entered the correct password if one is required to use this PC Check that the display...

Page 44: ... used the mouse connector by mistake Check that no keys are stuck on the keyboard If a key is stuck release it by gently nudging it with your finger Check that no liquids have been spilled on the keyboard If this is the case get your keyboard repaired or replace it If Your Mouse Does Not Work Check that the mouse is correctly connected to the PC check that you have not used the keyboard connector ...

Page 45: ...start Your PC To be able to run the Setup program or view the summary screen you need to restart your PC If your PC is off turn on the display and then the PC If the PC is already turned on save your data exit all programs and restart your PC For Windows NT 4 0 or Windows 95 use the Shut Down Restart your computer command in the Start menu This command will automatically exit the operating system ...

Page 46: ... amount of main memory To continue the startup procedure press any key Hewlett Packard Support and Information Services Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble free service To ensure that your computer system maintains its reliability and to keep you up to date with the latest developments HP and a worldwide network of trained and auth...

Page 47: ...le 31 tools required 2 K keyboard connecting 3 problems 36 L LAN connection 5 LINE IN connector 6 LINE OUT connector 6 M mass storage devices installing 24 memory installing 22 microphone connector 6 MIDI connector 6 MIS Kit 15 mouse connecting 3 problems 36 N network connecting to 5 O online information 14 P PC starting 10 starting and stopping 10 starting for the first time 11 stopping 12 unpack...

Page 48: ...birddt bk birddt ix Page 40 Monday April 20 1998 4 19 PM ...

Page 49: ...Regulatory Information and Warranty birddt bk bckmttr fb4 Page 41 Monday April 20 1998 4 19 PM ...

Page 50: ...e 47 CFR Part 15 Class B 2 ICES 003 Issue 2 VCCI 2 1 AS NZ 3548 1992 Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly The EMC directive 89 336 EEC amended by the directive 93 68 EEC The Low Voltage Directive 73 23 EEC 1 The product was tested in a typical configuration with Hewlett Packard Personal Comp...

Page 51: ...chable power cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livré avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT Canada utilise...

Page 52: ...tragten kostenlos zurückgenommen um sie einer Verwertung bzw Entsorgung zuzuführen Notice for Japan This equipment is in the Class B category information technology equipment based on the rules of the Voluntary Control Council For Interference by Information Technology Equipment VCCI Although aimed for residential area operation radio interference may be caused when used near a radio or TV receive...

Page 53: ... Product Limited Warranty located in your HP product manual HP does NOT provide support for this product configured as a network server We recommend HP NetServers for your network server requirements Unless otherwise stated and to the extent permitted by local law hardware products may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incid...

Page 54: ...ION OF THE EXPRESS WARRANTY SET FORTH ABOVE Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Rev 16 03 98 b...

Page 55: ...tware other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright inf...

Page 56: ... stated or agreed upon in writing with HP bundled or pre installed software may not be returned for refund separate from the return of the entire bundled or pre installed system Non HP Software All pre installed and bundled Non HP software is warranted by the software vendor and is not warranted by HP Removable Media If supplied HP warrants the removable media if supplied upon which this product i...

Page 57: ... condensing at 40 oC 104 oF Operating temperature 5 ºC to 35 ºC 41 ºF to 95 ºF Operating humidity 15 to 80 relative Power supply Input voltage 100 127 V ac 200 240 V ac all models have voltage selection switch Input frequency 45 66 Hz Maximum output power 145 W continuous Power Consumption Windows NT 4 0 115V 60Hz 230V 50Hz Operating with input output 34 1 W 35 W Operating without input output 34 ...

Page 58: ...Help Start Help Contents Operating System User s Guide HP User s Guide How to Install Accessories In Your PC Summary information only HP MIS Kit for this product http www hp com go vectrasupport Upgrade and Maintenance Guide Reference Find out about the different support options available and how to troubleshoot your computer HP MIS Kit for this product http www hp com go vectrasupport Provides tr...

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