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HP ProLiant DL580 Generation 3, User Manual

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HP ProLiant DL580 Generation 3 User Manual Download Page 153

 Troubleshooting 

153 

 

 

General diagnosis flowchart 

The General Diagnosis flowchart provides a generic approach to troubleshooting. 
If you are unsure of the problem, or if the other flowcharts do not fix the 
problem, use the following flowchart. 

    

Item Refer 

to 

1 

"Symptom information (on page 

149

)" 

2 

"Loose connections (on page 

149

)" 

3 

"Service notifications (on page 

149

)" 

4 

Server maintenance and service guide, located on the Documentation 
CD or the HP website (

http://www.hp.com/products/servers/platforms

) 

5 

Server user guide or setup and installation guide, located on the 
Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

6 •

 

Server maintenance and service guide, located on the 

Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

•

 

"Hardware problems" 

7 •

 

"Server Information you need" 

•

 

"Operating system information you need" 

8 

"Contacting HP technical support or an authorized reseller" 

Summary of Contents for ProLiant DL580 Generation 3

Page 1: ...HP ProLiant DL580 Generation 3 Server User Guide April 2005 Second Edition Part Number 379044 002 ...

Page 2: ...shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds April 2005 Second Edition Part Number 379044 002 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems H...

Page 3: ... SCSI IDs 26 Hot plug SCSI hard drive LEDs 27 Hot plug SCSI hard drive LED combinations 28 SATA or SAS IDs 29 SATA or SAS hard drive LEDs 30 SAS and SATA hard drive LED combinations 31 Fan locations 32 Hot plug fan LEDs 34 BBWC LEDs 35 Server operations 37 Powering up the server 37 Powering down the server 37 Extending the server from the rack 38 Removing the access panel 40 Replacing hot plug fan...

Page 4: ...ive options 63 Removing a hard drive blank 63 Removing a hot plug SCSI hard drive 64 Installing a hot plug SCSI hard drive 65 SAS and SATA hard drive guidelines 66 Installing the SAS hard drive cage 66 Installing a hot plug SAS hard drive 69 Redundant hot plug power supply 70 Battery Backed Write Cache 72 DVD diskette and CD RW drives 74 Expansion board options 77 Expansion slot overview 77 PCI X ...

Page 5: ...ng 117 SCSI simplex mode 118 SCSI duplex mode 118 Hot plug SAS hard drive cabling 119 USB cable assembly 119 Power switch cable assembly 120 Server software and configuration utilities 123 Configuration tools 123 SmartStart software 123 SmartStart Scripting Toolkit 124 HP ROM Based Setup Utility 125 HP ProLiant Essentials Rapid Deployment Pack 127 Option ROM Configuration for Arrays 128 Array Conf...

Page 6: ...Care Pack 140 Electrostatic discharge 141 Preventing electrostatic discharge 141 Grounding methods to prevent electrostatic discharge 142 Troubleshooting 143 Additional information 143 Server diagnostic steps 144 Important safety information 144 Symbols on equipment 144 Warnings and cautions 146 Preparing the server for diagnosis 148 Symptom information 149 Service notifications 149 Loose connecti...

Page 7: ...es 174 Mouse compliance statement 174 Canadian notice Avis Canadien 174 European Union regulatory notice 175 Japanese notice 176 BSMI notice 176 Korean notice A B 177 Laser compliance 177 Battery replacement notice 178 Taiwan battery recycling notice 179 Power cord statement for Japan 179 Server specifications 181 Environmental specifications 181 Server specifications 181 Technical support 183 Bef...

Page 8: ......

Page 9: ...s 15 Rear panel components 16 Rear panel LEDs and buttons 17 Power supply LEDs 18 System board components 20 DIMM slot locations 25 SCSI IDs 26 Hot plug SCSI hard drive LEDs 27 Hot plug SCSI hard drive LED combinations 28 SATA or SAS IDs 29 SATA or SAS hard drive LEDs 30 SAS and SATA hard drive LED combinations 31 Fan locations 32 Hot plug fan LEDs 34 BBWC LEDs 35 ...

Page 10: ...P ProLiant DL580 Generation 3 Server User Guide Front panel components Item Description 1 Memory board or blank 2 USB port 3 Optional multibay drive or blank 4 DVD drive 5 Processor module 6 Hard drive bay ...

Page 11: ... LED Green Normal system on Flashing amber System health is degraded Flashing red System health is critical Off Normal system off 3 External system health LED Green Normal system on Flashing amber System health is degraded Flashing red System health is critical Off Normal system off 4 NIC 1 link activity LED Green Linked to network Flashing green Linked with activity on the network Off No network ...

Page 12: ...s can still be seen This behavior matches the behavior of all the other error indicators in the server The indicators are only cleared in the following situations If the locking switch is locked after the board is reinstalled If the server is rebooted If the board is removed from the server CAUTION When the memory board locking switch is unlocked in a mode that does not support hot add or hot repl...

Page 13: ...ry changes Item Description Status 1 Locking switch N A 2 Release latch N A 3 Ejector lever N A 4 Removable Off Do not remove memory board if server is powered on Green Memory board can be safely removed 5 DIMM LEDs 1 4 Off Normal or DIMM not installed Amber Uncorrectable error detected or correctable error threshold reached Flashing amber DIMM configuration error ...

Page 14: ... Server is in degraded Hot Plug Mirrored Memory mode Flashing amber Memory configuration error Green Hot Plug Mirrored Memory mode 8 RAID Off Board not online or board not configured for Hot Plug RAID Memory mode Amber Server is in degraded Hot Plug RAID Memory mode Flashing amber Memory configuration error Green Hot Plug RAID Memory mode 9 Board Off Power off or locking switch unlocked Amber Memo...

Page 15: ...re information refer to the section HP ROM Based Setup Utility on page 125 NOTE If the Spare Mirrored and RAID LEDs are off the server is in Advanced ECC mode Refer to HP ROM Based Setup Utility on page 125 for more information Processor module LEDs PPM LED 1 Processor LED 2 External health LED Description Off Off Off One of the following conditions exist No AC power present Normal Off Amber Flash...

Page 16: ... the next reboot Processor failed Off Flashing amber Flashing red Processor configuration error detected Amber Off Flashing red PPM failed Flashing amber Off Flashing red One or more of the following conditions exist PPM not installed PPM configuration error detected Rear panel components Item Description Item Description 1 PCI X non hot plug slot 7 64 bit 100 MHz 11 NIC port 2 2 PCI X non hot plu...

Page 17: ...orts 5 PCI X non hot plug slot 3 64 bit 133 MHz 15 Video port 6 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 2 16 Keyboard port 7 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 1 17 Mouse port 8 T 15 Torx screwdriver 18 iLO NIC 9 Optional power supply redundant 19 UID 10 Power supply primary Rear panel LEDs and buttons ...

Page 18: ...linked to network 3 NIC 2 Activity LED Green On or flashing Network activity Off No network activity 4 NIC 2 Link LED Green On Linked to network Off Not linked to network 5 iLO NIC Activity LED Green On or flashing Network activity Off No network activity 6 iLO NIC Link LED Green On Linked to network Off Not linked to network 7 UID LED Blue On Activated Flashing Server remotely managed Off Deactiv...

Page 19: ...19 Fail LED 1 amber Power LED 2 green Description Off Off No AC power to any power supply Flashing Off Power supply failure over current On Off No AC power to this power supply Off Flashing AC power present Standby mode Off On Normal ...

Page 20: ...3 Server User Guide System board components Item Description Item Description 1 Fan 1 12 PCI X non hot plug slot 7 64 bit 100 MHz 2 Fan 2 13 BBWC battery pack 3 Fan 3 14 Remote management connector 4 Fan 4 15 BBWC cache module socket ...

Page 21: ...ot 4 64 bit 133 MHz 20 SCSI simplex duplex switch default duplex 10 PCI X non hot plug slot 5 64 bit 133 MHz 21 QuickFind diagnostic display 11 PCI X non hot plug slot 6 64 bit 100 MHz 22 SCSI port B System maintenance switch The system maintenance switch SW1 is an eight position switch that is used for system configuration The default position for all eight positions is Off Position Description F...

Page 22: ...LP TOP the optical drive in the bottom bay is designated as the primary optical drive The diskette drive in the top bay is bootable The server cannot boot from a diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP When the boot device selector switch is set to FLP BOT the optical drive in the top bay is designated as the primary optical drive The diskette drive ...

Page 23: ...drive in bottom bay is bootable QuickFind diagnostic display LEDs The front panel health LEDs indicate only the current hardware status In some situations HP SIM might report server status differently than the health LEDs because the software tracks more system attributes The amber QuickFind diagnostic display LEDs are located on the media board In normal operations all of the LEDs are off unless ...

Page 24: ...de pre failure and warranty conditions LED Description Fan X One or more of the following conditions exist A fan is missing or not properly installed A fan failed PCI X One or more of the following conditions exist A PCI address parity error was detected on the numbered PCI slot A PCI data parity error was detected on the numbered PCI slot ...

Page 25: ...f the following conditions exist A processor or PPM is missing or not properly installed An FSB configuration error was detected PROC A processor is missing or not properly installed OVER TEMP The internal temperature has exceeded operating levels NO BOOT A no boot condition was detected P84 Switch set to display port 84 codes P85 Switch set to display port 85 codes DIMM slot locations Item Descri...

Page 26: ...iguration simplex mode supports up to four hard drives on one channel The dual channel configuration duplex mode supports two hard drives on each channel SCSI IDs 0 and 1 The SCSI IDs for both simplex mode and duplex mode are illustrated Always populate hard drive bays starting with the lowest SCSI ID NOTE These SCSI ID designations apply regardless of the controller or the configuration used Simp...

Page 27: ...fication 27 Duplex mode Hot plug SCSI hard drive LEDs Item LED description Status 1 Activity status On Drive activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity ...

Page 28: ...e and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or flashing Flashing Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or undergoing capacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part...

Page 29: ...to an array controller you may replace the drive online SATA or SAS IDs NOTE The server may look different from that shown When adding SAS hard drives to the server observe the following general guidelines The server supports eight SAS or SATA hot plug hard drives The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest number Hard drives...

Page 30: ... hard drive LEDs Item LED Description Status 1 Fault UID status Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity 2 Online Activity status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity ...

Page 31: ...expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity...

Page 32: ...pable and independently controlled The fans are distributed into two zones to control thermal conditions within the server Zone 1 contains four fans three plus one redundant to control the temperature in the processor module area Zone 2 contains two fans one plus one redundant to control the temperature in the hard drive bay area ...

Page 33: ... the server to continue operating in non redundant mode if a single fan fails in either zone If the system detects two fan failures in the same zone the server shuts down to avoid thermal damage Item Description Zone 1 Fan 1 1 2 Fan 2 1 3 Fan 3 1 4 Fan 4 1 5 Fan 5 2 ...

Page 34: ...34 HP ProLiant DL580 Generation 3 Server User Guide Item Description Zone 6 Fan 6 2 Hot plug fan LEDs Status Green Operating normally Amber Failed Off No power ...

Page 35: ...n from the host controller Off Off The battery is fully charged On Off A short exists in the connection of one or more of the three button cells within the battery module Flashing Off An opening exists in the circuit between the positive and negative terminals of the battery module Off Off Normal Server is off and is in data retention mode Flashing every 15 seconds Off User data held in the write ...

Page 36: ......

Page 37: ...ctric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS ...

Page 38: ...uire extending the server from the rack Processors Memory boards DIMMs DVD drive Diskette drive Hard drives To extend the server from the rack 1 Release the two levers on the lower outside corners of the rack NOTE If the server is in a rack and in the shipping configuration remove the two shipping screws directly behind the levers IMPORTANT If the server is installed in a telco rack remove the ser...

Page 39: ... is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedure slide the server back into the rack by pressing the server rail release latches ...

Page 40: ...perating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT When removing the access panel to view QuickFind diagnostic LEDs leave the server powered on The QuickFind diagnostic LEDs are cleared when the server is powered off 1 Extend the server from the rack if applicable Extending the server from the rack on page 38 2 If the locki...

Page 41: ...ary fan fails WARNING To prevent personal injury from hazardous energy Remove watches rings or other metal objects Use tools with insulated handles Do not place tools or metal parts on top of batteries IMPORTANT Remove and replace one fan at a time If the system detects two fan failures in the same zone the server shuts down to avoid thermal damage 1 Extend the server from the rack if applicable E...

Page 42: ...TE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting section Removing the system cage Installing or accessing some options in the server may require removing the system cage Refer to the instructions for each individual option to determine if removing the system cage is necessary To remove the system c...

Page 43: ...age 41 8 Remove all power supplies Redundant hot plug power supply on page 70 9 Loosen the thumbscrews and lift the system cage from the server NOTE The T 15 Torx screwdriver can be used to loosen the thumbscrews The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 16 Accessing the QuickFind diagnostic display 1 Extend the server f...

Page 44: ...server powered on The QuickFind diagnostic LEDs are cleared when the server is powered off 3 Locate the QuickFind diagnostic display Battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years ...

Page 45: ...tacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering down the server on page 37 2 Extend the server from the rack if applicable Extending the server from the rack on page 38 3 Remove the access panel Removing the access panel on page 40 4 Remove any hardware that will interfere with accessing the batte...

Page 46: ...46 HP ProLiant DL580 Generation 3 Server User Guide ...

Page 47: ...perienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard produc...

Page 48: ...d or Compaq branded 9000 10000 and H9 series racks A summary of the content of each resource follows Custom Builder is a web based service for configuring one or many racks Rack configurations can be created using A simple guided interface Build it yourself mode For more information refer to the HP website http www hp com products configurator The Installing Rack Products video provides a visual o...

Page 49: ...o install a rack Leave a minimum clearance of 122 cm 48 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 122 cm 48 in from the back of the rack to the back of another rack when racks are back to back HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must ...

Page 50: ...Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ...

Page 51: ...ides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a powe...

Page 52: ...pe devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using...

Page 53: ...ore than 22 5 kg 50 lb at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives ...

Page 54: ... the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need Hardware options Operating system or application software PDU Installing hardware options Install any hardware options before initializing the server...

Page 55: ...configuration based on the size and number of hard drives installed For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp c...

Page 56: ...n paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register a server refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website http register hp com ...

Page 57: ...of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 141 before installing hardware options into the server Processor opt...

Page 58: ...ont of the server Access to the processor module is provided through the front panel eliminating the need to extend the server from the rack to install new or replace existing processors To remove the processor module 1 Power down the server Powering down the server on page 37 2 Release the latches to unlock the processor module ...

Page 59: ... Release the latch and open the cover to expose the processors Installing a processor Processors must be installed in the following order processor 1 processor 2 processor 4 and processor 3 Server PPMs provide the proper power to each processor Each PPM must be installed in the slot adjacent to its processor ...

Page 60: ... processor speed or adding additional processors update the system ROM before installing the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly IMPORTANT Always install a PPM when you install a processor The system fails to boot if the PPM is missing 1 Power down the server Powering down the server on page 37 2 Remove the p...

Page 61: ...g to hardware damage 6 Install the processor assembly into the processor socket IMPORTANT Determine the correct processor orientation by observing the guide pins on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly 7 Insert the processor assembly into the processor socket and close the locking lever ...

Page 62: ...neration 3 Server User Guide CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 8 Close and lock the processor retaining bracket 9 Install the PPM ...

Page 63: ...observe the following general guidelines Hot plug hard drives must be Ultra320 SCSI drives for optimum performance Mixing Ultra320 SCSI drives other drive types degrades the overall performance of the drive subsystem When drives are groups together into the same drives array drives must be the same capacity to provide the greatest storage space efficiency Removing a hard drive blank CAUTION To pre...

Page 64: ...the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 28 Hot plug SCSI h...

Page 65: ...xisting hard drive blank or hard drive from the drive bay Removing a hard drive blank on page 63 2 Install the hard drive and close the lever 3 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 28 Hot plug SCSI hard drive LEDs on page 27 ...

Page 66: ...ves The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest number Hard drives must be SFF types Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array NOTE ACU does not support mixing SAS and SATA drives in the same logical volume Installing the SAS ha...

Page 67: ...ver from the rack on page 38 4 Remove the access panel Removing the access panel on page 40 5 Install the SAS controller Refer to the directions provided with the controller for installation instructions 6 Route and connect the power cable to the power cable connector CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped 7 Route the S...

Page 68: ... hard drive cage 9 Install the SAS hard drive cage pulling the slack in the SAS cables over the center wall 10 Connect the SAS cables to the controller 11 Secure the SAS hard drive cage with the screws provided in the option kit 12 Install the hot plug hard drives or hard drive blanks into the SAS hard drive cage ...

Page 69: ...ess all bays are populated with either a component or a blank Installing a hot plug SAS hard drive IMPORTANT The SAS hard drive cage Installing the SAS hard drive cage on page 66 must be installed before installing the optional hot plug SAS or SATA hard drives 1 Remove the hard drive blank 2 Prepare the SAS hard drive ...

Page 70: ...eplace a second hot plug power supply without powering down the server WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect pow...

Page 71: ...rational power supply will cause an immediate power loss NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power supply unit 1 Remove the power supply blank 2 Install the hot plug power supply and lock the lever ...

Page 72: ...the battery pack provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours after the server loses power The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on For information on BBWC LEDs refer to BBWC LEDs on page 35 CAUTION To prevent a server malfu...

Page 73: ...he time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the BBWC battery pack and cache module 1 Power down the server Powering down the server on page 37 2 Extend the server from the rack if applicable Extending the server from the rack on page 38 3 Remove the access panel Removing the...

Page 74: ...ive or CD RW drive To install an optional media drive 1 Power down the server Powering down the server on page 37 CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage IMPORTANT By default the DVD drive is installed in the lower drive bay To boot...

Page 75: ...he boot device selector switch setting determines which drive is the primary optical drive 2 Use the T 15 Torx screwdriver to eject the drive blank and pull the drive blank out of the server NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 16 3 Install the media drive into the server ...

Page 76: ...76 HP ProLiant DL580 Generation 3 Server User Guide 4 Power up the server Powering up the server on page 37 ...

Page 77: ... slots When the server is shipped it is equipped with five expansion slots slots 3 through 7 and two connectors to add two optional expansion slots slots 1 and 2 To support the optional expansion slots install one of the following into the server PCI X Hot Plug mezzanine option on page 79 Adds two optional PCI X Hot Plug expansion slots PCI Express x4 mezzanine option PCI Express mezzanine options...

Page 78: ...tional PCI Express x4 mezzanine board Optional PCI Express x8 mezzanine board Optional PCI X Hot Plug mezzanine board 2 3 PCI X non hot plug expansion slot 64 bit 133 MHz 3 4 PCI X non hot plug expansion slot 64 bit 133 MHz 4 5 PCI X non hot plug expansion slot 64 bit 133 MHz 5 6 PCI X non hot plug expansion slot 64 bit 100 MHz 6 7 PCI X non hot plug expansion slot 64 bit 100 MHz ...

Page 79: ...ot Plug Mezzanine Option The PCI X Hot Plug Mezzanine Option adds support for two optional PCI X Hot Plug expansion slots Item Description 1 PCI X Hot Plug expansion slot 1 64 bit 133 MHz 2 PCI X Hot Plug expansion slot 2 64 bit 133 MHz ...

Page 80: ...ress mezzanine options The PCI Express x4 mezzanine option adds support for two optional PCI Express x4 non hot plug expansion slots in slots 1 and 2 Item Description 1 PCI Express x4 non hot plug expansion slot 1 2 PCI Express x4 non hot plug expansion slot 2 ...

Page 81: ...ss x8 non hot plug expansion slot in slot 1 Installing the PCI X Hot Plug Mezzanine Option 1 Power down the server Powering down the server on page 37 2 Extend or remove the server from the rack Extending the server from the rack on page 38 3 Remove the access panel Removing the access panel on page 40 ...

Page 82: ... the PCI X Hot Plug label to the power supply cover 5 Remove the expansion boards from slots 3 and 4 if installed to gain access to the mezzanine connectors 6 Remove the expansion slot covers from slots 1 and 2 7 Connect the hot plug cable to the mezzanine board ...

Page 83: ...s 83 NOTE The cable connector is keyed at pin 1 for alignment 8 Use the guide pins to align the mezzanine board and seat the mezzanine board onto the system board 9 Tighten the three thumbscrews to secure the mezzanine board ...

Page 84: ...84 HP ProLiant DL580 Generation 3 Server User Guide 10 Install the PCI X Hot Plug board 11 Route the cable from the mezzanine board to the hot plug board and connect the cable ...

Page 85: ...Expansion board options 85 12 Attach the latch to the chassis and press down until it snaps into place 13 Install the retaining clips ...

Page 86: ...any expansion boards removed to install the PCI X Hot Plug Mezzanine Option 17 Place the expansion slot covers over any remaining empty expansion slots and close the latches CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 18 Replace the access panel Removing the access pa...

Page 87: ...g the access panel on page 40 4 Remove the expansion boards from slots 3 and 4 if installed to gain access to the mezzanine connectors 5 Remove the expansion slot covers from slots 1 and 2 6 Use the guide pins to align the mezzanine board and seat the mezzanine board onto the system board 7 Tighten the three thumbscrews to secure the mezzanine board ...

Page 88: ...88 HP ProLiant DL580 Generation 3 Server User Guide NOTE The PCI Express x8 mezzanine board is shown 8 Attach the latch to the chassis and press down until it snaps into place ...

Page 89: ...r any remaining empty slots and close the latches CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 12 Replace the access panel Removing the access panel on page 40 13 Slide the server back into the rack 14 Power up the server Powering up the server on page 37 Installing no...

Page 90: ...38 2 Remove the access panel Removing the access panel on page 40 3 Open the latch and remove the expansion slot cover 4 Unlock the retaining clip for full length expansion boards and install the non hot plug expansion board 5 Lock the retaining clip for full length expansion boards and close the latch 6 Connect any required internal or external cables to the expansion board 7 Replace the access p...

Page 91: ...not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 1 Extend or remove the server from the rack Extending the server from the rack on page 38 2 Remove the access panel Removing the access panel on page 40 3 Press the PCI X Hot Plug button to remove power from the slot When the green power LED on the slot stops flashing power has bee...

Page 92: ... server operations Removing a PCI X Hot Plug expansion board 1 Extend or remove the server from the rack Extending the server from the rack on page 38 2 Remove the access panel Removing the access panel on page 40 3 Press the PCI X Hot Plug button to remove power from the slot When the green power LED on the slot stops flashing power has been removed from the slot 4 Unlock the retaining clip for f...

Page 93: ...geability for ProLiant servers It can be accessed from a network client using a standard web browser and it provides a keyboard mouse and video capability for a host server regardless of the state of the host operating system or host server The RILOE II board features include a faster processor for increased performance new user interface for easier browsing and integration with LDAP Virtual Flopp...

Page 94: ...TANT Install the RILOE II board into slot 7 for ease of cabling 1 Power down the server Powering down the server on page 37 2 Remove the access panel Removing the access panel on page 40 3 Install the RILOE II board into slot 7 4 Connect the RILOE II cable RILOE II cabling on page 117 to the 30 pin connector on the system board 5 Connect the RILOE II cable to the RILOE II board ...

Page 95: ...Ms The server supports a host of AMP options to optimize server availability Advanced ECC Advanced ECC memory on page 97 Online spare memory on page 99 Hot plug mirrored memory dual and quad board Hot plug mirrored memory on page 100 Hot plug RAID memory Hot plug operations can be hot add or hot replace Hot add makes additional memory resources available to the operating system Hot replace allows ...

Page 96: ...ial order per bank Bank A and then Bank B Always populate the memory boards in sequential order Board 1 Board 2 Board 3 and Board 4 Any deviation from this requirement results in the server defaulting to Advanced ECC Advanced ECC memory on page 97 on the next reboot Dual rank DIMMs must be populated before single rank DIMMs dual rank DIMMs must be in the lower bank The following table lists all va...

Page 97: ...to differentiate between these two types of DIMMs certain DIMM configuration requirements are based on these classifications Certain configuration requirements exist with single and dual rank DIMMs that allow the architecture to optimize performance A dual rank DIMM is similar to having two separate DIMMs on the same module Although only a single DIMM module a dual rank DIMM acts as if it were two...

Page 98: ...ons are supported and is the only mode in which the amount of memory available to the operating system can be increased without a reboot If a memory board which contains DIMMs is unlocked while in Advanced ECC mode audio alarms and visual alerts occur The following rules apply to hot add operations Hot add is performed by adding a memory board while the server is running and the additional memory ...

Page 99: ...ased probability of receiving an uncorrectable memory error which results in a server failure the server experiences higher availability The degraded memory can be replaced during scheduled downtime and poses no additional risk to the server Online spare memory is supported with one to four memory boards installed On this server each installed memory board is protected by its own spare memory No o...

Page 100: ... a mixture of single and dual rank DIMMs are used on a memory board the dual rank DIMMs should be twice the size of any single rank DIMM After installing DIMMs use RBSU to configure the server Configuring the memory on page 111 for online spare memory support Hot plug mirrored memory Hot plug mirrored memory provides a higher level of memory protection than either Advanced ECC Advanced ECC memory ...

Page 101: ...memory For quad board hot plug mirrored memory memory boards 3 and 4 also form a mirrored pair Memory boards within a mirrored pair must have the same amount of total memory However each board of the mirrored pair may have different DIMM configurations as long as they have equal total size For example memory boards 1 and 2 could each contain 2 GB of physical memory per board with board 1 containin...

Page 102: ...nents and LEDs on page 12 If you remove a board while the server is running and do not replace the board the server defaults to Advanced ECC Advanced ECC memory on page 97 on the next reboot Hot plug RAID memory Hot plug RAID memory provides a similar level of memory protection as hot plug mirrored memory on page 100 but obtains this protection using less total memory Hot plug RAID memory protects...

Page 103: ...have equal total size Any deviation from this rule results in the server defaulting to Advanced ECC Advanced ECC memory on page 97 Hot replace operations are supported If you remove a board while the server is running and do not replace it the server defaults to Advanced ECC on the next reboot Memory Boards and DIMMs Memory board and DIMM installation removal and replacement procedures can be eith...

Page 104: ...The replacement procedures in this section apply to both hot plug and non hot plug memory procedures except as noted IMPORTANT Be sure to power down the server when performing board removal procedures in a server that is not configured for Advanced ECC hot plug mirrored memory or hot plug RAID memory Observe the following warnings when performing a hot plug replacement procedure WARNING Always com...

Page 105: ...gured for Advanced ECC and hot add is enabled in RBSU Memory boards can be hot replaced if the server is configured for hot plug mirrored memory or hot plug RAID memory IMPORTANT Be sure to power down the server when performing board removal procedures in a server that is not configured for Advanced ECC hot plug mirrored memory or hot plug RAID memory 1 Unlock the locking switch and open the relea...

Page 106: ...not remove the memory board from the server until the board status LED stops flashing 2 Use the ejector lever to pull the memory board out of the server NOTE While the memory board with the failed or degraded DIMM is being replaced the server continues to read and write from the operational memory board 3 Open the memory board ...

Page 107: ...tallation requirements for the desired memory mode IMPORTANT DIMMs do not seat fully if turned the wrong way 5 Close the memory board IMPORTANT Be sure that the locking switch is unlocked The memory board will not seat in the server if the locking switch is locked 6 Install the memory board ...

Page 108: ... is rebuilding 8 Configure the memory Configuring the memory on page 111 if applicable 9 Reference the memory board LEDs Memory board components and LEDs on page 12 to be sure that the memory board is functioning properly Removing and installing a memory board non hot plug 1 Power down the server Powering down the server on page 37 2 Unlock the locking switch and open the release latch ...

Page 109: ...Memory options 109 3 Use the ejector lever to pull the memory board out of the server 4 Open the memory board ...

Page 110: ...erve all DIMM installation requirements for the desired memory mode IMPORTANT DIMMs do not seat fully if turned the wrong way 6 Close the memory board IMPORTANT Be sure that the locking switch is unlocked The memory board will not seat in the server if the locking switch is locked 7 Install the memory board ...

Page 111: ... the memory Configuring the memory system of the server requires configuring both hardware and software To configure the memory 1 Install the correct amount of memory for the desired AMP mode For a list of AMP options refer to Memory Options on page 95 For more information refer to General Memory Configuration Requirements 2 Test the DIMMs for all AMP modes except Advanced ECC before configuring t...

Page 112: ...s the F10 key when prompted to exit RBSU The server reboots and tests all memory in the system 7 Once the memory has been tested re enable POST Speed Up for faster system boot if desired ROM based diagnostics 1 Power on the server Powering up the server on page 37 2 Press the F10 key when prompted to enter the System Maintenance menu 3 Select Diagnostics 4 Run the Memory Diagnostics 5 Once the mem...

Page 113: ... Advanced ECC Hot Plug RAID Memory with Advanced ECC 5 Press the Escape key twice to go back to the main RBSU menu 6 Press the F10 key when prompted to exit RBSU The server reboots and tests all memory in the system IMPORTANT To reconfigure the memory mode after initial setup you must reboot the system enter RBSU and select the desired AMP mode ...

Page 114: ......

Page 115: ...ered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge PCI X Hot Plug mezzanine cabling The server supports an option...

Page 116: ...ion where they can be pinched or crimped BBWC cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped IMPORTANT The BBWC cable is wound around the battery pack Unwind the cable to the appropriate length before installing the battery pack assembly into the server ...

Page 117: ...into slot 7 for ease of cabling Hot plug SCSI drive cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped The following are the standard SCSI cabling configurations for this server Single channel simplex mode SCSI cabling to the SCSI ports Dual channel duplex mode SCSI cabling to the SCSI ports Standard SCSI cabling to an expa...

Page 118: ...ex cabling configuration an optional PCI array controller controls up to four hard drives through one SCSI bus SCSI duplex mode In the PCI duplex cabling configuration an optional PCI array controller controls up to four hard drives through two SCSI buses Each bus controls two hard drives ...

Page 119: ...he server before connecting the cables to the SAS hard drive cage USB cable assembly The USB cable connects the front panel USB connector to the SCSI backplane To remove the component 1 Power down the server Powering down the server on page 37 2 Extend the server from the rack Extending the server from the rack on page 38 3 Remove the access panel Removing the access panel on page 40 4 Remove the ...

Page 120: ...er switch cable assembly 1 Power down the server Powering down the server on page 37 2 Extend the server from the rack Extending the server from the rack on page 38 3 Remove the access panel Removing the access panel on page 40 4 Remove the front bezel 5 Disconnect all cables from the media board 6 Remove the media board 7 Remove the USB cable assembly 8 Insert a flat screwdriver into the power sw...

Page 121: ...Server cabling 121 9 Remove the power switch cable assembly To replace the component reverse the removal procedure ...

Page 122: ......

Page 123: ...Configuration tools List of tools SmartStart software 123 SmartStart Scripting Toolkit 124 HP ROM Based Setup Utility 125 SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart ...

Page 124: ...ssentials Foundation Pack or the HP website http www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and impo...

Page 125: ...first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen To navigate the men...

Page 126: ...ly configure the array You must run ORCA to configure the array settings Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3 4 5 or 6 3 4 5 or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any def...

Page 127: ...es not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment ...

Page 128: ...ion regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansio...

Page 129: ...the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number 6...

Page 130: ...ail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown ...

Page 131: ...and array controllers This tool has the following features Works offline and online Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos Integrates with other...

Page 132: ...y The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO independent of the host server and its operating system The iLO subsystem provides remote access to any authorized network client sends aler...

Page 133: ...e accessed from the Software and Drivers Download website http www hp com go support or the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 123 StorageWorks library and tape tools HP StorageWorks L TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility function...

Page 134: ...information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the st...

Page 135: ...SB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality for POST RBSU Diagnostics DOS Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp...

Page 136: ...fective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Survey Utility Survey Utility a feature within Insight Diagnostics gathers critical hardware and software information on ProLiant servers This utility supports operating ...

Page 137: ...rating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within HP Insight Diagnostics on page 136 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility ADU is tool that collects information about array controllers and generates a list of detected problems ADU can be acces...

Page 138: ...tigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ftp hp com pub services hardware info isee_client pdf Keeping the s...

Page 139: ...website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Paqs Resource Paqs are operating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and white pap...

Page 140: ...ions pcn html Natural language search assistant The natural language search assistant http askq compaq com is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support ...

Page 141: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Page 142: ... percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the ...

Page 143: ...resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com s...

Page 144: ...IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before rem...

Page 145: ...l on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot com...

Page 146: ...xity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabi...

Page 147: ...ING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module to...

Page 148: ...l devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem You must have the appropriate Health Drivers and Management Agents installed on the ...

Page 149: ...tions the following information may be useful Run HP Insight Diagnostics on page 136 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Service notifications To find out the latest service notifications refer to the HP website http www hp com products servers platforms Select the appropri...

Page 150: ...n page 150 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 153 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include S...

Page 151: ...em Refer to 1 General diagnosis flowchart on page 153 2 Power on problems flowchart on page 155 3 POST problems flowchart on page 158 4 OS boot problems flowchart on page 160 5 Server fault indications flowchart on page 163 ...

Page 152: ...152 HP ProLiant DL580 Generation 3 Server User Guide ...

Page 153: ... 4 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers ...

Page 154: ...154 HP ProLiant DL580 Generation 3 Server User Guide ...

Page 155: ...ose or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item Refer to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 136 3 Loose Connections on page 149 4 Server maintenance and s...

Page 156: ...on 3 Server User Guide Item Refer to 7 Power Supply Problems Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits ...

Page 157: ...Troubleshooting 157 ...

Page 158: ...ror messages POST error messages and beep codes on page 166 2 Video problems 3 KVM or RILOE documentation 4 Loose connections on page 149 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products ser...

Page 159: ...Troubleshooting 159 ...

Page 160: ...8 3 Hard Drive Problems Controller documentation 4 HP Insight Diagnostics on page 136 5 Loose Connections on page 149 CD ROM and DVD Drive Problems Controller documentation 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 Operating System Problems Contacting HP Technical Support or an Authorized Resel...

Page 161: ...Troubleshooting 161 ...

Page 162: ...162 HP ProLiant DL580 Generation 3 Server User Guide ...

Page 163: ...lled Redundancy failure System overtemperature condition Item Refer to 1 Management agents on page 134 2 Integrated Management Log on page 137 Event List Error Messages 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 System Management Homepage at https localhost 2381 https localhost 2381 5 Power on p...

Page 164: ...ProLiant DL580 Generation 3 Server User Guide Item Refer to 8 Hardware problems Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 165: ...Troubleshooting 165 ...

Page 166: ...messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 209 Hot add Memory Configuration Boards must be installed sequentially Action Inst...

Page 167: ...Processor Not Started Stepping Does Not Match Description If a processor has a stepping different than the bootstrap processor the processor is not started and this message is displayed Processor Not Started Unsupported Processor Stepping Description If a processor has an unsupported stepping it is not started and this message is displayed Processor Not Supported Unsupported Core Speed Description...

Page 168: ...mational message displays when the ROM detects that CMOS is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corrupted NVRAM Description This informational message displays when the ROM detects that NVRAM is corrupted The default values are restored This message does not...

Page 169: ...o erase NVRAM in RBSU this informational message is displayed Other information resources For additional troubleshooting information refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD For information on warranties and service and support upgrades Care Pack services refer to the HP website http www hp com support ...

Page 170: ......

Page 171: ...Laser compliance 177 Battery replacement notice 178 Taiwan battery recycling notice 179 Power cord statement for Japan 179 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all requir...

Page 172: ...ng the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class...

Page 173: ...ore of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States ...

Page 174: ...rate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse compliance statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept an...

Page 175: ...ean Union regulatory notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the...

Page 176: ...176 HP ProLiant DL580 Generation 3 Server User Guide Notified body number used only if applicable refer to the product label Japanese notice BSMI notice ...

Page 177: ...these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of e...

Page 178: ...acement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external c...

Page 179: ...ires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 180: ......

Page 181: ...cification Operating 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Dimensio...

Page 182: ...Specification Rated input voltage 100 127 VAC 200 240 VAC Rated input frequency 50 60 Hz Rated input current 100 VAC 12A 200 VAC 8A Rated input power 100 VAC 1161 W 200 VAC 1598 W BTUs per hour 100 VAC 3960 BTU 200 VAC 5450 BTU Power supply output Specification Power supply output 910 W low line 1300 W high line ...

Page 183: ...umber if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp co...

Page 184: ...refer to the HP website http www hp com Customer self repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist wil...

Page 185: ...reviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BP backplane CSA Canadian Standards Association DDR double data rate DIMM dual inline memory module ...

Page 186: ... 3 IEC International Electrotechnical Commission iLO Integrated Lights Out LED light emitting diode NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller ORCA Option ROM Configuration for Arrays PCI peripheral component interface ...

Page 187: ...ral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Remote Desktop Protocol RILOE II Remote Insight Lights Out Edition II ...

Page 188: ...tion 3 Server User Guide ROM read only memory SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SNMP Simple Network Management Protocol UID unit identification USB universal serial bus ...

Page 189: ...f system 55 125 connection problems 151 connectors 9 contacting HP 183 creating a disk image 129 CSR customer self repair 184 customer self repair 184 D deployment software 129 diagnosing problems 146 152 diagnostic steps 146 152 diagnostic tools 125 129 132 137 138 diagnostics utility 138 dimensions server 181 DIMM slot LEDs 12 27 DIMM slots 25 37 diskette image creation 129 drive LEDs 27 28 driv...

Page 190: ...Edition 140 Integrated Lights Out iLO 134 J Japanese notice 176 L laser devices 177 LED power button 11 LEDs 9 27 28 LEDs cache module 35 LEDs hard drive 27 28 30 31 LEDs memory cartridge 12 LEDs QuickFind diagnostics 43 LEDs troubleshooting 146 152 loose connections 151 M Management Agents 136 management tools 132 memory boards 105 108 memory overview 95 memory Advanced ECC 97 memory configuring ...

Page 191: ...s Out Edition II 93 134 RILOE II cabling 117 ROM redundancy 136 ROM updating 133 ROMPaq utility 132 136 S safety considerations 146 SAS device numbers 66 SAS hard drive cabling 67 69 120 SAS hard drive cage 67 69 120 SAS hard drive LEDs 30 31 SAS SATA hard drive cage 67 69 120 SATA cabling 67 120 SATA drives 29 66 SATA hard drive 29 66 69 scripted installation 126 SCSI hard drive cabling 118 SCSI ...

Page 192: ...83 telephone numbers 183 temperature requirements 50 181 temperature overtemperature LED 28 tools 16 troubleshooting 145 troubleshooting sequence 146 152 U updating the system ROM 136 USB connectors 16 USB support 137 utilities 125 127 130 132 133 135 138 139 utilities deployment 126 127 129 V ventilation 49 W warnings 148 website HP 183 ...

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