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Troubleshooting 101

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

•

English •

Simplified Chinese The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

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Summary of Contents for ProLiant DL388p

Page 1: ...r the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 667797 001 March 2012 Edition 1 ...

Page 2: ...ranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under...

Page 3: ...server from the rack 21 Remove the access panel 22 Install the access panel 23 Access the product rear panel 23 Opening the cable management arm 23 Remove the hot plug fan cage 24 Remove the hot plug fan 25 Remove the full length expansion board 26 Install the PCI riser cage 27 Secure the full length expansion board retainer 28 Remove the air baffle 29 Setup 31 Optional installation services 31 Ra...

Page 4: ... plug SAS or SATA hard drive 53 Controller options 54 Installing the flash backed write cache module 55 Installing the flash backed write cache capacitor pack 56 Optical drive option 58 Redundant hot plug power supply option 60 FlexLOM option 61 Expansion board options 63 Removing the expansion slot blanks 63 Installing a full length expansion board 64 Installing a half length expansion board 65 S...

Page 5: ...nd proactive notification 100 Troubleshooting 101 Troubleshooting resources 101 Battery replacement 102 Regulatory compliance notices 103 Regulatory compliance identification numbers 103 Federal Communications Commission notice 103 FCC rating label 103 FCC Notice Class A Equipment 103 FCC Notice Class B Equipment 103 Declaration of conformity for products marked with the FCC logo United States onl...

Page 6: ... Supply 94 specifications 111 HP 750 W CS HE Power Supply 92 specifications 111 HP 750 W CS Platinum Power Supply 94 specifications 112 HP 750 W 48V CS Power Supply specifications 112 HP 1200 W CS HE Power Supply 90 specifications 113 Technical support 114 Before you contact HP 114 HP contact information 114 Customer Self Repair 114 Acronyms and abbreviations 122 Documentation feedback 125 Index 1...

Page 7: ...model Item Description 1 Video connector 2 SATA optical drive bay 3 Drive bays 4 Systems Insight Display 5 USB connectors 2 SFF model with optional hard drive cage Item Description 1 Video connector 2 Drive bays box 1 3 Drive bays box 2 4 Systems Insight Display 5 USB connectors 2 ...

Page 8: ...2 Front panel LEDs and buttons Item Description Status 1 Aggregate network LED Off No network link Solid green Link to network Flashing green Network activity 2 System health LED Solid Green Normal Flashing Amber System degraded Flashing Red System critical To identify components in degraded or critical state see Systems Insight Display LEDs on page 10 ...

Page 9: ...r power supply failure Solid Amber System is in standby Power On Standby Button service is initialized Flashing Green Power On Standby Button has been pressed system is waiting to power on Solid Green System on Access the Systems Insight Display To access the HP Systems Insight Display in a server with a LFF configuration 1 Press and release the panel 2 After the display fully ejects rotate the di...

Page 10: ...o link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel LEDs and buttons on page 12 Flashing green Network link and activity Solid green Network link 3 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 4 Over temp Off Normal Solid amber High system temperature detected All other LEDs Off Norma...

Page 11: ... The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in s...

Page 12: ... bottom 2 PCIe slots 4 6 top to bottom 3 Power supply 1 PS1 4 PS1 power connector 5 PS2 power connector 6 Power supply 2 PS2 7 USB connectors 4 8 Video connector 9 iLO connector 10 Serial connector 11 FlexLOM ports Shown 4x1Gb Optional 2x10Gb port 1 on right side Rear panel LEDs and buttons ...

Page 13: ...cessor 2 Processor 2 must be installed PCIe 3 slot riser cage PCIe 2 slot x16 riser cage 4 FL FH PCIe2 or PCIe3 x16 16 8 4 2 1 PCIe2 or PCIe3 x16 16 8 4 2 1 5 HL FH PCIe2 or PCIe3 x8 8 4 2 1 PCIe2 or PCIe3 x16 16 8 4 2 1 6 HL FH PCIe2 or PCIe3 x8 8 4 2 1 The server ships with one PCIe3 riser cage installed in the primary riser cage connector These slots can run 8 GT s signaling rate in either PCIe...

Page 14: ...PCIe card wattages greater than 75 W System board components Item Description 1 Fan connector 6 2 Systems Insight Display connector 3 Fan connector 5 4 Processor 1 DIMM slots 5 Fan connector 4 6 Front I O connector 7 Front USB connector 8 Fan connector 3 9 First drive cage box 2 power connector 10 Fan connector 2 11 Processor 2 DIMM slots ...

Page 15: ...CI riser connector 27 FlexLOM 28 SAS connector 1 29 SAS connector 2 30 Cache module connector 31 Processor 1 socket 32 RDX power connector System maintenance switch Position Default Function S1 Off Off HP iLO security is enabled On HP iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on passwor...

Page 16: ...as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a...

Page 17: ... device bay numbering Optional SFF device bay numbering LFF device bay numbering PCI riser cage LED CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage ...

Page 18: ...and two green The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing 1 Amber 2 Green 3 Green Interpretation Off Off Off The cache module is not powered Off Flashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Off Flashing 1 Hz Flashing 1 Hz The cache module is p...

Page 19: ... current boot Data may be corrupt Flashing 1 Hz On Off An overtemperature condition exists Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full backup On On Off The current backup is complete but power fluctuations occurred during the backup On On On T...

Page 20: ...an speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS HP iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the serve...

Page 21: ...on for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through HP iLO This method initiates a controlled remote shutdown of applications and the OS before the server ent...

Page 22: ...tches and sliding the server into the rack The sliding rails could pinch your fingers Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server sup...

Page 23: ...latch handle and then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on ...

Page 24: ...an cage To remove the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Extend the server from the rack on page 21 4 Remove the access panel on page 22 5 Remove the air baffle on page 29 ...

Page 25: ... that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 19 To replace the component reverse the removal procedure Remove the hot plug fan To remove the component 1 Extend or remove the server from the rack Extend the server from the rack on page 21 2 Remove the access panel ...

Page 26: ...ocations table Hot plug fans on page 19 To replace the component reverse the removal procedure Remove the full length expansion board CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage To remove the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cor...

Page 27: ...damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the ...

Page 28: ...ce 10 Power up the server on page 21 Secure the full length expansion board retainer 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 21 4 Remove the access panel on page 22 5 Install a full length expansion board Installing a full length expansion board on...

Page 29: ...the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Extend the server from the rack on page 21 4 Remove the access panel on page 22 CAUTION D...

Page 30: ...Operations 30 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle To replace the component reverse the removal procedure ...

Page 31: ...re Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services...

Page 32: ...sults in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper fron...

Page 33: ...safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The ...

Page 34: ...g electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthi...

Page 35: ... materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need Operating sys...

Page 36: ...rs 3 Connect the power cord to the rear of the server 4 Install the power cord anchors 5 Secure the cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Connect the power cord to the AC power source ...

Page 37: ...ver and install an operating system eliminating the need for SmartStart CDs and Smart Update Firmware DVDs To install an operating system on the server with Intelligent Provisioning local or remote a Connect the Ethernet cable and then power on the server b During server POST press the F10 key c Complete the initial Preferences and Registration portion of Intelligent Provisioning on page 91 d At t...

Page 38: ...as been added or is embedded in the system the controller defaults to a RAID configuration based on the size and number of hard drives installed For more information on modifying the controller default settings see the documentation on the Documentation CD For more information on automatic configuration see the HP ROM Based Setup Utility User Guide on the Documentation CD or the iLO Management Eng...

Page 39: ...discharge Processor and fan option The server supports single and dual processor operation CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPO...

Page 40: ...e the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle on page 29 7 Open the heatsink retaining bracket and then remove the blank CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board ...

Page 41: ...installation 41 8 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 9 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Page 42: ... VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor...

Page 43: ...2 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 13 Remove the thermal interface protective cover from the heatsink ...

Page 44: ...Hardware options installation 44 14 Install the heatsink 15 Remove the two fan blanks ...

Page 45: ...on memory configurations see Memory Options on page 46 17 Install the air baffle Remove the air baffle on page 29 18 Install any full length expansion boards Installing a full length expansion board on page 64 if previously removed 19 Install the access panel on page 23 20 Install the server into the rack Installing the server into the rack on page 35 21 Connect each power cord to the server 22 Co...

Page 46: ...operating at up to 1333 MT s Single and dual rank PC3 12800 DDR 1600 RDIMMs operating at up to 1600 MT s Single and dual rank PC3 10600 DDR 1333 UDIMMs operating at up to 1333 MT s Quad rank PC3L 10600 DDR3 1333 LRDIMMs operating as dual rank DIMMs at up to 1333 MT s Speed voltage and capacity DIMM type DIMM rank DIMM capacity Native speed MT s Voltage RDIMM Dual rank 8 GB 1333 LV RDIMM Single ran...

Page 47: ...hannels Each processor supports four channels and each channel supports three DIMM slots as shown in the following table Channel Population order Slot number 1 A E I 12 11 10 2 B F J 9 8 7 3 C G K 1 2 3 4 D H L 4 5 6 For the location of the slot numbers see DIMM slot locations on page 16 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enabl...

Page 48: ...trical loading of the DRAM from the system to allow for faster operation These two changes allow the system to support up to three LRDIMMs per memory channel providing for up to 50 greater memory capacity and higher memory operating speed compared to quad rank RDIMMs DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table It...

Page 49: ...system can survive a complete DRAM failure SDDC In independent channel mode this failure would be an uncorrectable error If running with RDIMM built with x4 DRAM devices the system can survive the complete failure of two DRAM devices DDDC Running in independent mode the server can only survive the complete failure of a single DRAM device SDDC Maximum capacity DIMM type DIMM rank One processor Two ...

Page 50: ...MM slot population guidelines Observe the following guidelines for all AMP modes Install DIMMs only if the corresponding processor is installed When two processors are installed balance the DIMMs across the two processors White DIMM slots denote the first slot of a channel Ch 1 A Ch 2 B Ch 3 C Ch 4 D Do not mix LRDIMMs UDIMMs or RDIMMs Do not install more than two UDIMMs per channel UDIMMs should ...

Page 51: ...ust have a valid Lockstep Memory configuration In multi processor configurations each processor may have a different valid Lockstep Memory configuration Population order For memory configurations with a single processor or multiple processors populate the DIMM slots in the following order LRDIMM Sequentially in alphabetical order A through L RDIMM Sequentially in alphabetical order A through L UDI...

Page 52: ... LED combinations on page 11 Hot plug hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same d...

Page 53: ...plug SAS or SATA hard drive CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations 2 Back up all server data on the drive ...

Page 54: ...ns indefinitely or until a controller retrieves the data CAUTION The cache module connector does not use the industry standard DDR3 mini DIMM pinout Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION...

Page 55: ...ata Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the driv...

Page 56: ...alfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does ...

Page 57: ...tion 57 8 Connect the capacitor pack cable to the connector on the top of the cache module 9 Install one or two FBWC capacitor packs into the FBWC capacitor pack holder 10 Install the FBWC capacitor pack holder into the server ...

Page 58: ...the server into the rack Installing the server into the rack on page 35 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 21 Optical drive option 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source ...

Page 59: ...ion 59 b Disconnect each power cord from the server 3 Extend the server from the rack on page 21 4 Remove the access panel on page 22 5 Remove the existing media drive option or blank 6 Slide the optical drive into the drive bay ...

Page 60: ... must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies Label color Output Blue 460W Orange 750W White 750W 48V DC Green 1 200W CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a ...

Page 61: ...to the AC power source 7 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 12 FlexLOM option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuit...

Page 62: ...move the access panel on page 22 6 Loosen the thumbscrew 7 Remove the existing FlexLOM 8 Install the component a Firmly seat the FlexLOM in the slot b Tighten the thumbscrew 9 Install the access panel on page 23 10 Slide the server into the rack 11 Connect the LAN segment cables 12 Connect each power cord to the server ...

Page 63: ...ve all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cor...

Page 64: ... 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 21 4 Remove the access panel on page 22 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the expansion slot cover Removing the expansion slot blanks on page 63 7 Install the expansion board ...

Page 65: ... page 21 Installing a half length expansion board 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 21 4 Remove the access panel on page 22 5 Remove the PCI riser cage 6 Remove the expansion slot blank Removing the expansion slot blanks on page 63 7 Install ...

Page 66: ...ly and some internal circuitry remain active until AC power is removed CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed IMPORTANT The secondary PCI riser cage option requires both processors To install the component 1 Power down the server on page 21 2 Remove all power a Disconn...

Page 67: ...Hardware options installation 67 6 Remove the blank from the optional secondary PCI riser cage 7 Install an expansion board into the PCI riser cage ...

Page 68: ...nnect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 21 Hard drive cage option A SAS expander card or an additional SAS controller option is required to support the hard drive cage option To install the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each pow...

Page 69: ...Hardware options installation 69 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle ...

Page 70: ...Hardware options installation 70 7 Remove the fan cage 8 Disconnect and remove the optical drive cable if installed ...

Page 71: ...nstallation 71 9 Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage 10 Install the optional hard drive cage 11 Install the hard drives and hard drive blanks ...

Page 72: ...ion 72 12 To access the cables remove the fan bracket on the right side of the chassis 13 Connect the cables a Connect one end of the power cable to the SAS backplane and the other end to the power connector on the system board ...

Page 73: ... Remove the existing SAS cable from the cable guide and from the system board 14 Connect the end of each SAS signal cable to the SAS backplane and then route the SAS signal cables behind the cable guide Do not connect the other ends yet ...

Page 74: ...Hardware options installation 74 15 Install the fan bracket Be sure that the cables are properly routed in the channel along the fan bracket 16 Remove the blank from the PCI riser cage ...

Page 75: ...Hardware options installation 75 17 Install the SAS controller board into the PCI riser cage 18 Install the fan cage 19 Install the air baffle ...

Page 76: ... end of the SAS signal cables to the SAS controller board and to the system board Then install the PCI riser cage SAS cables can be connected to the PCI riser cage and the system board before or after the PCI riser cage is installed For ease of accessing connectors HP recommends connecting the cables before the PCI riser cage is installed ...

Page 77: ...ll the server into the rack 24 Connect each power cord to the server 25 Connect each power cord to the power source 26 Power up the server on page 21 2U rack bezel option The 2U rack bezel helps prevent any unauthorized physical access to the server in the rack configuration To access the hard drive cage you must unlock and open the 2U rack bezel To unlock the 2U rack bezel use the key provided wi...

Page 78: ...follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable the...

Page 79: ...faces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack if necessary 4 Place the server on a flat level work surface 5 Remove the access panel on page 22 6 Remove the PCI riser cage 7 R...

Page 80: ...ecovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the...

Page 81: ...cked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in B...

Page 82: ...Cabling 82 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage ...

Page 83: ...Cabling 83 LFF hard drive cabling Optical drive cabling ...

Page 84: ...Cabling 84 FBWC cabling 8 or 16 drive SFF 8 drive LFF PCIe option ...

Page 85: ...rive status LEDs are not supported o Hard drive thermal status monitoring is not supported o Hot plug operation is not supported Because only one drive bay is enabled all remaining drives can be removed For proper thermal cooling install blanks in all bays that do not have a drive installed Order a sufficient number of 6 35 cm 2 5 in or 8 89 cm 3 5 in hard drive blank option kits from an HP author...

Page 86: ...and the internal system components to cool before touching them IMPORTANT It is necessary to remove the PCI riser cage only if there is a full length expansion board installed 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle on page 29 7 Remove the fan cage Remove the hot plug fan cage on page 24 8 Disconnect any SAS cables from the hard...

Page 87: ...A controller port header on the system board b Connect the remaining chipset SATA cable connector to the SATA header on the hard drive cage 11 Coil the cables behind the hard drive backplane to minimize airflow impact 12 Install the fan cage Remove the hot plug fan cage on page 24 13 Install the air baffle Remove the air baffle on page 29 14 Install the PCI riser cage on page 27 if removed 15 Secu...

Page 88: ...drive blanks in any empty hard drive bays 21 Connect each power cord to the server 22 Connect each power cord to the power source 23 Power up the server on page 21 24 Using the HP ROM Based Setup Utility on page 94 disable the embedded HP Smart Array P420i Controller if necessary 150W PCIe power cable option CAUTION To prevent damage to the server or expansion boards power down the server and remo...

Page 89: ...M Configuration for Arrays on page 97 Offline ROMPaq utility on page 97 Offline Server QuickSpecs For more information about product features specifications options configurations and compatibility see the QuickSpecs on the HP website http h18000 www1 hp com products quickspecs ProductBulletin html At the website choose the geographic region and then locate the product by name or product category ...

Page 90: ...site http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardwa...

Page 91: ...have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD will no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is an essential single server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant se...

Page 92: ...site http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Servic...

Page 93: ...features for updating HP ProLiant servers Using HP SUM as the deployment tool SPP can be used in an online mode on a Windows or Linux hosted operating system or in an offline mode where the server is booted to the ISO so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see the HP website http www hp com go ...

Page 94: ...tion press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up After def...

Page 95: ... modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory modes Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Prov...

Page 96: ...e server automatically reboots Utilities and features Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service accessed through the HP System Management Homepage Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration ...

Page 97: ...gn RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller Selecting the boot volume If you do not use the utility ORCA will default to the standard configuration ...

Page 98: ...pport HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specific...

Page 99: ... into the browser http www hp com support servername In place of servername enter the server name For example http www hp com support dl360g6 Software and firmware Software and firmware should be updated before using the server for the first time unless any installed software or components require an older version For system software and firmware updates download the SPP HP Service Pack for ProLia...

Page 100: ...y applying known fixes HP will contact the third party vendor and create a problem incident on the your behalf HP Proactive Care For customers running business critical environments where down time is not an option then HP Proactive Care helps to deliver high levels of application availability Key to these service options is the delivery of proactive service management offers to help you avoid the...

Page 101: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 102: ...gher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 21 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 21 4 Remove the ac...

Page 103: ...s to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the cor...

Page 104: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 105: ...vided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The ...

Page 106: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 107: ...ents or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for p...

Page 108: ...vice provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 109: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 110: ...ude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Height 8 73 cm 3 44 in Depth SFF 69 85 cm 27 54 in Depth LFF 74 93 cm 29 5 in Width 44 54 cm 17 54 in Weight maximum 27 2 kg 60 0 lb Weight no drives installed 20 4 kg 47 2 lb Power supply specifications Depending on installed options the server is configured with one of the following ...

Page 111: ...200V to 240V AC input HP 460 W CS Platinum Power Supply 94 specifications Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 2 A at 100 VAC 2 5 A at 200 VAC Rated input power 517 W at 100V AC input 496 W at 200V AC input Btus per hour 1764 at 100V AC input 1694 at 200V AC input Power supply output Rate...

Page 112: ...nput current 8 5 A at 100 VAC 4 1 A at 200 VAC Maximum rated input power 843 W at 100V AC input 811 W at 200V AC input Btus per hour 2878 at 100V AC input 2769 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP 750 W 48V CS Power Supply specif...

Page 113: ...Hz Rated input current 9 1 A at 100 VAC 6 7 A at 200 VAC Maximum rated input power 897 W at 100V AC input 1321 W at 200V AC input Btus per hour 3408 at 120V AC input 4433 at 200V to 240V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V t...

Page 114: ...ebsite call 1 800 633 3600 For more information about Care Packs see the HP website http pro aq sama houston hp com services cache 10950 0 0 225 121 html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers o...

Page 115: ...x catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la réparation par le client est facultative Ces pièces sont également conçues pour permettre au client d effectuer lui même la réparation Tou...

Page 116: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 117: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 118: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 119: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 120: ...Technical support 120 ...

Page 121: ...Technical support 121 ...

Page 122: ...MP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition ...

Page 123: ...ROM Configuration for Arrays PCIe peripheral component interconnect express POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SELV separated extra low voltage SFF small form factor ...

Page 124: ...Insight Manager TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 125: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 126: ...SR 114 D DC power supply 33 default settings 49 diagnostic tools 89 92 97 98 diagnostics utility 92 DIMM identification 48 DIMM installation guidelines 50 DIMM population guidelines 50 DIMM slot locations 16 DIMM slots 50 DIMMs 16 47 DIMMs installation 51 DIMMs single and dual rank 47 drivers 99 E electrical grounding requirements 33 electrostatic discharge 109 enabling the Trusted Platform Module...

Page 127: ...oubleshooting 17 101 lockstep memory 50 51 M mechanical specifications 110 memory 46 47 48 50 memory configurations 49 50 memory dump 16 memory subsystem architecture 47 memory configuration requirements 49 51 memory configuring 49 50 memory lockstep 50 51 memory mirrored 96 memory online spare 50 95 mirrored memory 96 N NIC connectors 12 NMI jumper 16 O online spare memory 50 95 operating system ...

Page 128: ...10 111 112 113 specifications environmental 110 specifications mechanical 110 specifications power 110 111 112 113 static electricity 109 support 114 supported operating systems 100 switches 16 system battery 102 system board components 14 system components 7 system maintenance switch 15 16 system power LED 8 Systems Insight Display 10 11 Systems Insight Display LEDs 10 11 T Taiwan battery recycli...

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HP ProLiant DL388p, User Manual

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