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HP ProLiant DL388, User Manual

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HP ProLiant DL388 User Manual Download Page 100

 

Troubleshooting  100 

 

 

POST error messages and beep codes 

For a complete listing of error messages, refer to the "POST error messages" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the HP website 

(

http://www.hp.com/support

). 

  

Summary of Contents for ProLiant DL388

Page 1: ...he person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 615655 002 February 2011 Edition 2 ...

Page 2: ...oducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation ...

Page 3: ...he server 24 Power down the server 24 Extend the server from the rack 24 Remove the access panel 25 Install the access panel 26 Access the product rear panel 26 Cable management arm with left hand swing 26 Cable management arm with right hand swing 27 Remove the full length expansion board retainer 28 Remove the PCI riser cage 29 Install the PCI riser cage 29 Install the full length expansion boar...

Page 4: ...lf length expansion board 62 Installing a full length expansion board 62 PCI riser board option 63 Hard drive cage option 64 HP Trusted Platform Module option 65 Installing the Trusted Platform Module board 66 Retaining the recovery key password 68 Enabling the Trusted Platform Module 68 Cabling 69 SAS hard drive cabling 69 Optical drive cabling 69 BBWC battery cabling 70 FBWC battery cabling 70 C...

Page 5: ...agnosis flowchart 90 Server blade power on problems flowchart 92 POST problems flowchart 94 OS boot problems flowchart 96 Server fault indications flowchart 98 POST error messages and beep codes 100 Battery replacement 102 Regulatory compliance notices 103 Regulatory compliance identification numbers 103 Federal Communications Commission notice 103 FCC rating label 103 Class A equipment 103 Class ...

Page 6: ...s to prevent electrostatic discharge 109 Specifications 110 Environmental specifications 110 Mechanical specifications 110 Power supply specifications 110 Technical support 113 Before you contact HP 113 HP contact information 113 Customer Self Repair 113 Acronyms and abbreviations 121 Index 124 ...

Page 7: ... 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 SATA optical drive bay 5 Video connector 6 USB connectors 2 SFF model with optional hard drive cage Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 Hard drive bays optional 5 Video connector ...

Page 8: ...l Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 USB connectors 2 5 Video connector Front panel LEDs and buttons Item Description Status 1 UID LED and button Blue Activated Flashing blue System being remotely managed Off Deactivated ...

Page 9: ...state see Systems Insight Display LEDs on page 9 3 Power On Standby button and system power LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed ...

Page 10: ...riencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM ...

Page 11: ...ch at POST or power supply mismatch through hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap flashing amber Amber Power cap has been exceeded Power cap green Green Power is available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the faile...

Page 12: ...Ds and buttons Item Description Status 1 Power supply LED Green Normal Off System is off or power supply has failed 2 UID LED button Blue Activated Flashing blue System being managed remotely Off Deactivated 3 NIC iLO 3 activity LED Green Network activity Flashing green Network activity Off No network activity 4 NIC iLO 3 link LED Green Network link Off No network link Non hot plug PCI riser board...

Page 13: ...notes the risers are installed in the primary riser connector Secondary denotes the risers are installed in the secondary riser connector Installing the risers listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those risers FL FH denotes full length full height HL FH denotes half length full height LP denotes low p...

Page 14: ...B 4 Front I O connector 5 SATA optical drive connector 6 Internal USB connector 7 System battery 8 Power supply backplane connector 9 NMI jumper 10 System maintenance switch 11 Processor socket 2 12 Primary riser connector 13 SD card slot 14 TPM connector 15 Processor socket 1 populated 16 Processor 1 DIMM slots 17 Secondary riser connector ...

Page 15: ...Reserved S10 Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump ...

Page 16: ...istrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slot locations DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for...

Page 17: ...Component identification 17 SAS and SATA device numbers SFF device bay numbering Optional SFF device bay numbering LFF device bay numbering ...

Page 18: ...active currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion o...

Page 19: ... 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array PCI riser cage LEDs CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Status On AC power is connected Off AC p...

Page 20: ... On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to loa...

Page 21: ...le 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary pow...

Page 22: ...ller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per second There is an open circuit across the battery termina...

Page 23: ... variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO 3 performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs...

Page 24: ...tem documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature fac...

Page 25: ...iding the server into the rack The sliding rails could pinch your fingers Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot pl...

Page 26: ...d then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch ...

Page 27: ...To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 24 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm ...

Page 28: ...he PCI riser cage 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board o If there are no full length expansion board installed remove the full length expansion board retainer as follows o If there are any full length expansion boards installed remove the full length expansion board retainer as ...

Page 29: ...e 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed 5 Remove the PCI riser cage Install the PCI riser cage 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 2...

Page 30: ...he rack on page 35 7 Power up the server on page 24 Install the full length expansion board retainer 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Install the PCI riser cage on page 29 5 Install the full length expansion board retainer 6 Install the access panel on page 26 ...

Page 31: ...f the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 24 2 Extend or remove the server from the rack Extend the server from the rack on page 24 3 Remove the access panel on page 25 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module...

Page 32: ...our Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http ...

Page 33: ...ck and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in t...

Page 34: ... and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power dis...

Page 35: ...mage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the se...

Page 36: ...pheral devices to the server For connector identification information see Rear panel components on page 11 in this guide WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install power cord anchors 5 Secure cables to the cable management arm I...

Page 37: ...operating system installed For the latest information on supported operating systems refer to the HP website http www hp com go supportos Methods to install an operating system on the server include SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This...

Page 38: ... key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Registering the server To register the server refer to the HP Registration website http register hp com ...

Page 39: ...ocessor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same pa...

Page 40: ...m may require replacing the system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 41: ...ation 41 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 42: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 43: ...ver The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 12 Remove the heatsink cover CAUTION After the cover is removed do not touch the t...

Page 44: ...Hardware options installation 44 13 Install the heatsink ...

Page 45: ...access panel 16 Install the fans into bays 5 and 6 17 Install the air baffle 18 If any full length expansion boards are installed complete the following steps a Install the PCI riser cage on page 29 b Install the full length expansion board retainer on page 30 19 Install the access panel on page 26 20 Install the server into the rack Installing the server into the rack on page 35 21 Power up the s...

Page 46: ...nnel supports three DIMM slots as shown in the following table Channel Population order Slot number 1 G D A 1 2 3 2 H E B 4 5 6 3 I F C 7 8 9 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Lockstep Online Spare and Mirrored Memory modes This server supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots...

Page 47: ...ion 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availa...

Page 48: ...ng table lists the maximum memory configuration possible with 8 GB RDIMMs Rank Single processor Dual processor Single rank 72 GB 144 GB Dual rank 72 GB 144 GB Quad rank 48 GB 96 GB UDIMM maximum memory configurations The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2 GB single or dual rank UDIMMs Advanced ECC memory configuration Advanced ECC memory is ...

Page 49: ...s performed at the channel level Channels 1 and 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM General DIMM sl...

Page 50: ...lines For Lockstep memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 49 Always install DIMMs in channels 1 and 2 for each installed processor Do not install DIMMs in channel 3 for any processor DIMM configuration on channel 1 and channel 2 of a processor must be identical In multi processor configurations each processor must hav...

Page 51: ...rations observe the following guidelines Observe the general DIMM slot population guidelines on page 49 DIMM configuration on each channel of a processor must be identical Each processor must have a valid Online Spare configuration In multi processor configurations each processor can have a different valid Online Spare configuration Single processor Online Spare population order For Online Spare m...

Page 52: ...ays install DIMMs in channels 1 and 2 for each installed processor Do not install DIMMs in channel 3 for any processor DIMMs installed on channel 1 and channel 2 of an installed processor must be identical In multi processor configurations each processor must have a valid Mirrored Memory configuration In multi processor configurations each processor may have a different valid Mirrored Memory confi...

Page 53: ... to configure the system for mirrored memory support Configuring mirrored memory on page 74 Installing a DIMM CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 ...

Page 54: ...ed DIMMs see Systems Insight Display LED combinations on page 10 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when dri...

Page 55: ...ime the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 2 Back up all server data on the hard drive 3 Remove the hard drive Flash backed write cache module option To install the component CAUTION Do not use this controller with cache modules designed for other controller models becau...

Page 56: ...stem does not erroneously mark the drives as failed when the server is powered up 4 Extend the server from the rack on page 24 5 Remove the access panel on page 25 6 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed 7 Remove the PCI riser cage on page 29 8 Install the cache module 9 Connect the capacitor pack cable to the connector on the ...

Page 57: ... retainer on page 30 if any full length expansion boards are installed 13 Install the access panel on page 26 14 Install the server into the rack Installing the server into the rack on page 35 15 Power up the server on page 24 Optical drive option 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 ...

Page 58: ...ptions installation 58 4 Remove the existing media drive option or blank 5 Slide the optical drive into the drive bay 6 Connect the power and data cable to the system board The air baffle is not shown for clarity ...

Page 59: ...g power supply option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel on page 26 2 Remove the power supply blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it ...

Page 60: ...ess expansion boards Removing expansion slot covers CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amo...

Page 61: ...ions installation 61 o To remove slot cover 1 or 4 push in on the retainer to release it and then slide out the cover o To remove slot covers 2 and 3 lift up on the latch remove the latch and then remove the cover ...

Page 62: ...ions on page 60 Removing expansion slot covers on page 60 7 Install the expansion board 8 Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board 9 Install the PCI riser cage on page 29 10 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed 11 Install the access panel...

Page 63: ...omponents minimize the amount of time the access panel is open 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board retainer on page 28 if any full length expansion boards are installed 5 Remove the PCI riser cage on page 29 6 Install the optional riser board 7 Install any expansion boards Expa...

Page 64: ...the server from the rack on page 24 3 Remove the access panel on page 25 4 Disconnect and remove the optical drive cables Optical drive cabling on page 69 if installed 5 Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage 6 Remove the two primary hard drive retaining screws and then slide the primary hard drive cage forward 7 Install t...

Page 65: ... 16 Install the PCI riser cage 17 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed 18 Install the primary hard drive cage 19 Connect one end of each SAS cable to the SAS controller For connector information see the documentation that ships with the SAS controller option 20 Install the access panel on page 26 21 Install the server into th...

Page 66: ...ating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked d...

Page 67: ...ity of the system data 8 Install the TPM board Press down on the connector to seat the board 9 Install the TPM security rivet by pressing the rivet firmly into the system board 10 11 Install the air baffle 12 Install the PCI riser cage on page 29 13 Install the full length expansion board retainer on page 30 if any full length expansion boards are installed 14 Install the access panel on page 26 1...

Page 68: ...From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific ins...

Page 69: ...Cabling 69 Cabling SAS hard drive cabling Optical drive cabling ...

Page 70: ...Cabling 70 BBWC battery cabling FBWC battery cabling ...

Page 71: ...artStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to buil...

Page 72: ...s Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times...

Page 73: ...port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProL...

Page 74: ...n on Advanced ECC see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory 1 Install the required DIMMs Installing a DIMM on page 53 2 When the prompt appears access RBSU by pressing the F9 key during power up 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare with Ad...

Page 75: ...ration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab...

Page 76: ...ly be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warnin...

Page 77: ...elligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the he...

Page 78: ...lementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version ...

Page 79: ...martStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostic...

Page 80: ...vice level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need pr...

Page 81: ...In place of servername enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse...

Page 82: ...ROM images efficiently across a wide range of servers and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations Enables dependency checking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows and Lin...

Page 83: ...k Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack ...

Page 84: ...hooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in t...

Page 85: ... into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 27 2 kg 60 0 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the ri...

Page 86: ...s configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation 2 Record any error messages displayed by the system 3 Remove all ...

Page 87: ...ILY DAMAGED If you damage the socket you must replace the system board Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooti...

Page 88: ...s latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport S...

Page 89: ...t on page 89 General diagnosis flowchart on page 90 Server blade power on problems flowchart on page 92 POST problems flowchart on page 94 OS boot problems flowchart on page 96 Server fault indications flowchart on page 98 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item See 1 General diagnosis flowchart on page 90 2 Power on problems flowchart Server blad...

Page 90: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 86 2 Loose connections on page 88 3 Service notifications on page 88 ...

Page 91: ...ion CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 84 8 Breaking the server ...

Page 92: ...Troubleshooting 92 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 93: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 7 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 94: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 95: ...ide located on the Documentation CD or see Troubleshooting resources on page 84 6 Symptom information on page 86 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 84 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem docu...

Page 96: ...ot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Page 97: ...e Troubleshooting resources on page 84 Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 84 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 84 HP contact informa...

Page 98: ...t problems flowchart on page 96 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 99: ...age 84 2 Component identification on page 7 3 System Management Homepage https localhost 2381 4 Power on problems flowchart Server blade power on problems flowchart on page 92 5 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 84 Maintenance and service guides for c Class server blades located on the Documen...

Page 100: ...rror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 101: ...Troubleshooting 101 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 102: ...ures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 24 2 Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the full length expansion board retainer on page 28 if any full length expans...

Page 103: ...both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer...

Page 104: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 105: ...vided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The ...

Page 106: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 107: ...ents or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for p...

Page 108: ...vice provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 109: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 110: ...No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Dimensions Height 8 59 cm 3 38 in Depth 66 07 cm 26 01 in Width 44 54 cm 17 54 in Weight maximum 27 2 kg 60 0 lb Weight no drives installed 20 4 kg 47 2 lb Power supply specif...

Page 111: ...d input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ...

Page 112: ...Specifications 112 Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input ...

Page 113: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Page 114: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 115: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 116: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 117: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 118: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 119: ...Technical support 119 ...

Page 120: ...Technical support 120 ...

Page 121: ...P Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition ...

Page 122: ... peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager ...

Page 123: ...3 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 124: ...s 7 contacting HP 113 crash dump analysis 15 CSR customer self repair 113 customer self repair CSR 113 D default settings 48 diagnostic tools 76 77 79 diagnostics utility 79 DIMM identification 47 DIMM installation guidelines 49 DIMM population guidelines 49 DIMM slot locations 16 DIMM slots 49 DIMMs 16 46 74 DIMMs installation 53 DIMMs single and dual rank 46 drive LEDs 18 drivers 80 E electrical...

Page 125: ...rated Lights Out 3 iLO 3 77 Integrated Management Log IML 79 internal SD support 79 internal USB connector 79 J Japanese notice 106 K Korean notices 106 L laser devices 107 LEDs 7 10 18 LEDs battery pack 21 LEDs hard drive 18 LEDs SAS hard drive 18 LEDs troubleshooting 19 84 lockstep memory 48 50 75 loose connections 88 M management tools 76 mechanical specifications 110 memory 46 47 49 74 75 memo...

Page 126: ...ard drive LEDs 18 scripted installation 71 serial number 76 series number 103 server fault indications flowchart 98 server features and options 39 service notifications 88 shipping carton contents 35 SmartStart autorun menu 71 SmartStart Scripting Toolkit 71 SmartStart overview 71 space and airflow requirements 33 specifications 110 specifications environmental 110 specifications mechanical 110 sp...

Page 127: ...Index 127 video connector 7 W warnings 35 85 website HP 113 ...

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