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HP ProLiant DL320e Gen8 v2, User Manual

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HP ProLiant DL320e Gen8 v2 Server 

User Guide 

Abstract 

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the 

servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels. 

 

 

Part Number: 718997-003 
July 2014 

Edition: 3 

Summary of Contents for ProLiant DL320e Gen8 v2

Page 1: ...for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 718997 003 July 2014 Edition 3 ...

Page 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Page 3: ...nal 17 Remove the access panel 17 Install the access panel 17 Remove the air baffle 18 Install the air baffle 19 Remove the PCI riser cage 19 Install the PCI riser cage 20 Setup 22 Optional installation services 22 Optimum environment 22 Space and airflow requirements 22 Temperature requirements 23 Power requirements 24 Electrical grounding requirements 24 Server warnings and cautions 24 Rack warn...

Page 4: ...ord 54 Enabling the Trusted Platform Module 54 Cabling 55 Cabling overview 55 Storage cabling 55 Two bay LFF non hot plug drive cage cabling 55 Two bay LFF hot plug drive cage cabling 56 Four bay SFF hot plug drive cage cabling AC power supply 57 Optical drive cabling 60 Power supply cabling 61 HP 250 W Integrated Power Supply cabling 61 HP 300 W Integrated Power Supply cabling 62 HP 750 W CS 48 V...

Page 5: ...fication 78 Troubleshooting 79 Troubleshooting resources 79 System battery replacement 80 Regulatory information 82 Safety and regulatory compliance 82 Belarus Kazakhstan Russia marking 82 Turkey RoHS material content declaration 83 Ukraine RoHS material content declaration 83 Warranty information 83 Electrostatic discharge 84 Preventing electrostatic discharge 84 Grounding methods to prevent elec...

Page 6: ... number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Four bay SFF drive model Item Description 1 Optical drive blank 2 Serial number iLO information pull tab 3 USB 2 0 connectors 4 SFF drives 6 35 cm 2 5 in The serial number iLO information pull tab is double sided The top side shows the server serial number and t...

Page 7: ...r On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present To identify components in a degraded or critical state see the iLO BIOS logs and the server troubleshooting guide Facility power is not present power cord is not attached no power supplies are installed power supply failure...

Page 8: ...conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated PCIe riser board slot definitions The riser board slots transfer rate is the same for all supported processor models Both slots will run in PCIe3 8 GT s ...

Page 9: ...s 8 4 pin power supply connector 9 System battery 10 Front I O module connector 11 24 pin power supply connector 12 26 pin PDB connector 13 SATA connector 14 Mini SAS connector 15 Fan connector 3 16 Internal USB 2 0 connector 17 System maintenance switch For more information on the riser board slots supported by the onboard PCI riser connector see PCIe riser board slot definitions on page 8 ...

Page 10: ...3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch position 6 is set to the On position the system is prepared to eras...

Page 11: ...dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following Use the iLO Virtual NMI feature Short the NMI header System board components on page 9 For more information see the HP website http www hp com support NMI Drive numbering Two bay LFF drive model Four bay SFF drive model Hot plug drive LED definitions Item LED Status Defini...

Page 12: ...een The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing 1 Amber 2 Green 3 Green Interpretation Off Off Off The cache module is not powered Off Flashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up...

Page 13: ... attached Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full backup On On Off The current backup is complete but power fluctuations occurred during the backup On On On The cache module microcontroller has failed Fan locations The server has three system fans two in the front of the chassis and one in the middle sect...

Page 14: ... until AC power is removed IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 se...

Page 15: ...al injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 5 Do one of the following o If the server is using a thumbscrew type rack ear loosen the thumbscrews o If the server is using a quick release lever type rack ear use a T 25 Torx screwdriver to loosen the screws located inside the lever housing 6 Extend the server on the rack rail...

Page 16: ...ed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails IMPORTANT The requirement of extending or removing the server from the rack when performing installation and maintenance procedures depends on the rail system used If using a ball bearing rail system you can perform most installations and maintenan...

Page 17: ... results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 4 Open the access panel latch slide th...

Page 18: ...nsion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the ra...

Page 19: ...ct the power cord to the server 6 Connect the power cord to the power source 7 Power up the server on page 14 Remove the PCI riser cage 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the ...

Page 20: ...disconnect all power cords before removing or installing the PCI riser cage 1 Use the guide pins on the system board and on the rear panel to align the PCI riser cage and then press the PCI riser cage down 2 Install the access panel on page 17 3 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 ...

Page 21: ...n board For more information on these cabling requirements see the documentation that ships with the option 5 Connect the peripheral devices to the server 6 Connect the power cord to the server 7 Connect the power cord to the power source 8 Power up the server on page 14 ...

Page 22: ...the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information ...

Page 23: ...front and rear doors that provide 64 open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to ...

Page 24: ...branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with...

Page 25: ... the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Rack warnings WARNING To reduce the risk of personal injury or damage...

Page 26: ... server specific information see Hardware options installation on page 34 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions website http www racksolutions com hp Follow the ser...

Page 27: ...g plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point ...

Page 28: ...hat the ties are adjacent to each other when viewed from top to bottom This positioning will enable the rack rail to slide easily in and out of the rack Powering on and selecting boot options 1 Connect the Ethernet cable 2 Press the Power On Standby button 3 During the initial boot o To modify the server configuration ROM default settings press F9 when prompted from the start up sequence to enter ...

Page 29: ...ilities Intelligent Provisioning can configure the server and install an operating system eliminating the need for SmartStart CDs and Smart Update Firmware DVDs To install an operating system on the server with Intelligent Provisioning local or remote a Connect the Ethernet cable between the network connector on the server and a network jack b Press the Power On Standby button c During server POST...

Page 30: ...g the server to the switch You can connect the server to the switch through the following methods A simple Ethernet connection with no iLO functionality An Ethernet connection with iLO functionality using the dedicated iLO 4 connector An Ethernet connection with iLO functionality using the shared iLO 4 connector To establish a simple Ethernet connection 1 Connect an Ethernet cable to the switch an...

Page 31: ... then connect the cable to any switch network port To establish an Ethernet connection with iLO functionality by using the shared iLO connector 1 Access the iLO RBSU by rebooting the server and then pressing F8 during POST 2 Under the Network menu select the NIC and TCP IP option ...

Page 32: ... cable to a network jack 7 Connect an Ethernet cable to the server NIC 1 shared iLO connector and then connect the cable to any switch network port Completing the switch Self Test 1 Connect the power adapter to the switch 2 Connect the power adapter to the AC power source 3 Check the status of the switch Power LED This LED is solid green to indicate that the power connection is established 4 Check...

Page 33: ... the switch LEDs and their behavior during the Self Test process see the switch documentation Completing the switch setup After the Ethernet cable connection is made check the network LED status on both the server and the switch to confirm successful connection In the server front panel the NIC status LED Solid green In the switch the Link Act LED on the network connector used Initially solid gree...

Page 34: ... procedure Improper grounding can cause electrostatic discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit The security bezel is only supported in servers that have the quick release lever type rack ear option PN 725269 001 installed Drive options Th...

Page 35: ...bays based on the drive numbering sequence Start from the drive bay with the lowest device number Drive numbering on page 11 When drives are grouped together into the same drive array they must be of the same capacity to provide the greatest storage space efficiency Installing a non hot plug drive To install the component 1 Power down the server on page 14 2 Remove the power from the server a Disc...

Page 36: ...Connect the power cord to the server 8 Connect the power cord to the power source 9 Power up the server on page 14 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Installing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a compone...

Page 37: ...ons on page 11 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Controller options The server ships with an embedded Smart Array B120i controller For more information about the controller and its features see the HP Dynamic Smart Array RAID Controller User Guide on the HP website http www hp com go smartstorage docs ...

Page 38: ...n lose data CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the capacitor pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait for 30 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED flashes after 30 seconds do n...

Page 39: ...n 14 Connect the peripheral devices to the server 15 Connect the power cord to the server 16 Connect the power cord to the power source 17 Power up the server on page 14 For more information about the integrated storage controller and its features select the relevant user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP Smart Storage Administrator...

Page 40: ...older c Close the capacitor pack holder CAUTION When connecting or disconnecting the capacitor pack cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 7 Connect the capacitor pack cable to the cache module ...

Page 41: ...sis cable clip to secure the excess length of the capacitor pack cable 12 Install the access panel on page 17 13 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 14 Connect the peripheral devices to the server 15 Connect the power cord to the server 16 Connect the power cord to the power source 17 Power up th...

Page 42: ...he power from the server a Disconnect the power cord from the power source b Disconnect the power cord from the server 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 4 Remove the access panel on page 17 5 Remove the optical drive blank a Pull up the optical drive blank release latch b Remove the optical drive blank Retain the bla...

Page 43: ...ly 7 Connect the optical drive SATA Y cable a Connect the common end of the Y cable to the optical drive b Connect the power end of the Y cable to the power supply four pin 1x4 cable c Route the data end of the Y cable through the cable management partition and then connect the cable to the system board SATA connector d Secure the excess length of the Y cable on the front left corner of the power ...

Page 44: ...50 W CS 48 V DC Power Supply 8 Install the access panel on page 17 9 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 10 Connect the peripheral devices to the server 11 Connect the power cord to the server 12 Connect the power cord to the power source 13 Power up the server on page 14 ...

Page 45: ...martMemory introduced for Gen8 servers authenticates and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software Certain performance features...

Page 46: ...ory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB Memory subsystem architecture The memory subsystem in this server is divided into channels The processor supports...

Page 47: ...rver does not support RDIMMs and LRDIMMs The minimum DIMM requirement to make this server bootable is a DIMM in slot 3 A For DIMM spare replacement install the DIMMs per slot number as instructed by the system software For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP website http www hp com go ddr3memory configurator Installing a DIMM 1...

Page 48: ...onfigure memory protection mode use RBSU HP ROM Based Setup Utility on page 71 Expansion board options The server has both full height and low profile expansion slots for controller option installation PCIe riser board slot definitions on page 8 Controller options with internal cable connections should be installed in the full height riser board slot 1 For more information about product features s...

Page 49: ...t 9 Install the PCI riser cage on page 20 IMPORTANT The server does not power up if the PCI riser cage is not seated properly 10 Connect all necessary internal cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option 11 Install the access panel on page 17 12 Do one of the following o Slide the server into the rack o Install ...

Page 50: ... 3 Do one of the following o Extend the server from the rack on page 14 o Remove the server from the rack on page 16 4 Remove the access panel on page 17 5 Install the internal USB connector 6 If an expansion board is installed in the riser board slot 1 then remove the PCI riser cage on page 19 7 Connect the internal USB connector cable a Route the cable behind the capacitor pack holder b Connect ...

Page 51: ...tibility see the product QuickSpecs on the HP website http www hp com go qs Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 52 2 Retaining the recovery key password on page 54 3 Enabling the Trusted Platform Module on page 54 Enabling the TPM requires accessing RBSU HP ROM Based S...

Page 52: ...ncryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitr...

Page 53: ...ystem board 8 If removed install the PCI riser cage on page 20 9 Install the access panel on page 17 10 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 26 11 Connect the peripheral devices to the server 12 Connect the power cord to the server 13 Connect the power cord to the power source 14 Power up the server ...

Page 54: ...From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific ins...

Page 55: ...ION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling The FBWC capacitor pack cabling is shown in the following images The FBWC solution is a separately purchased option Capacitor pack cabling is only supported in Smart Array controller options that support FBWC installation Installing the FBWC module and capacitor pack on...

Page 56: ... controller in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS cable Two bay LFF hot plug drive cage cabling Mini SAS cable connected to the system board Item Description 1 Power cable 2 Mini SAS cable ...

Page 57: ...t Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS cable Four bay SFF hot plug drive cage cabling AC power supply The HP 250 W Integrated Power Supply and HP 300 W Integrated Power Supply is used in the following drive configurations Mini SAS cable connected to the system board ...

Page 58: ...ed to a storage controller in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS cable The HP 750 W CS 48 V DC Power Supply 94 efficiency with PDB is used in the following drive configurations Mini SAS cable connected to the system board ...

Page 59: ...ng 59 Item Description 1 Power cable 2 Mini SAS cable Mini SAS cable connected to a storage controller in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS cable ...

Page 60: ...tion 1 Common end of the optical drive SATA Y cable 2 4 pin power connector of the optical drive SATA Y cable 3 SATA connector of the optical drive SATA Y cable Four bay SFF drive model uses the HP 750 W CS 48 V DC Power Supply Item Description 1 Common end of the optical drive SATA Y cable 2 4 pin power connector of the optical drive SATA Y cable ...

Page 61: ...cabling HP 250 W Integrated Power Supply cabling HP 250 W Integrated Power Supply cabling in a two bay LFF non hot plug drive model Item Description 1 24 pin system board power cable 2 4 pin system board power cable HP 250 W Integrated Power Supply cabling in a two bay LFF hot plug drive model ...

Page 62: ...able HP 250 W Integrated Power Supply cabling in a four bay SFF hot plug drive model Item Description 1 24 pin system board power cable 2 4 pin system board power cable HP 300 W Integrated Power Supply cabling HP 300 W Integrated Power Supply cabling in a two bay LFF non hot plug drive model ...

Page 63: ...ated Power Supply cabling in a two bay LFF hot plug drive model Item Description 1 24 pin system board power cable 2 4 pin system board power cable HP 300 W Integrated Power Supply cabling in a four bay SFF hot plug drive model Item Description 1 24 pin system board power cable 2 4 pin system board power cable ...

Page 64: ...Cabling 64 HP 750 W CS 48 V DC Power Supply with PDB cabling Item Description 1 4 pin system board power cable 2 26 pin PDB cable 3 24 pin system board power cable Internal USB cabling ...

Page 65: ...Cabling 65 Front I O board cabling ...

Page 66: ...nfiguration for Arrays on page 75 Offline ROMPaq utility on page 75 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring po...

Page 67: ...t iLO 4 features see the iLO 4 documentation on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The HP Active Healt...

Page 68: ...vice for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution base...

Page 69: ...c authorization from you an authorized HP Channel Partner can also view your IT environment remotely using HP Insight Online For more information about using HP Insight Online see the HP Insight Online User s Guide on the HP website http www hp com go insightremotesupport docs Scripting Toolkit for Windows and Linux The Scripting Toolkit for Windows and Linux is a server deployment product that de...

Page 70: ...t Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also av...

Page 71: ...teractive mode For more information or to download SPP see one of the following pages on the HP website HP Service Pack for ProLiant download page http www hp com go spp HP Smart Update Server Firmware and Driver Updates page http www hp com go SmartUpdate HP Smart Update Manager HP SUM is a product used to install and update firmware drivers and systems software on HP ProLiant servers HP SUM prov...

Page 72: ... operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA ...

Page 73: ... when the system detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product...

Page 74: ...een tips for individual steps of a configuration procedure Provides context sensitive searchable help content Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility starting with HP ProLiant Gen8 servers To access ACU use one of the following methods If an optional controller is not installed press F10 during boot If an optional...

Page 75: ...ish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller Selecting the boot volume If you do not use the utility ORCA will default to the standard configuration For more information rega...

Page 76: ... USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB fun...

Page 77: ...the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click...

Page 78: ...d to hardware HP resolves the problem according to service level commitments If the reported incident is related to an HP software product or a supported third party software product and cannot be resolved by applying known fixes HP contacts the third party vendor and creates a problem incident on your behalf HP Proactive Care For customers running business critical environments where downtime is ...

Page 79: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 80: ...harge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 14 2 Remove the power from the server a Disconnect the power cord from the power source b Disconnect the power cord ...

Page 81: ...ystem ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 82: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Page 83: ...re YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Prod...

Page 84: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 85: ... 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications Specification Value Height 4 32 cm 1 70 in Depth 38 30 cm 15 07 in Width 43 46 cm 17 11 in Weight approximate range 7 00 kg to 8 00 kg 15 43 lb to 17 64 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HP 250 W Integrated Power Supply HP 30...

Page 86: ...ent 23 A at 36 V DC input 17 A at 48 V DC input nominal input 11 A at 72 V DC input Rated input power W 815 W at 36 V DC input 805 W at 48 V DC input nominal input 795 W at 72 V DC input Rated input power Btus per hour 2780 at 36 V DC input 2740 at 48 V DC input nominal input 2720 at 72 V DC input Power supply output Rated steady state power W 750 W Maximum peak power W 750 W CAUTION This equipmen...

Page 87: ...rvers located in a restricted access location In accordance with applicable national requirements for Information Technology Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 1 In accordance with local an...

Page 88: ...ation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monit...

Page 89: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Page 90: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Page 91: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 92: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Page 93: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Page 94: ...Support and other resources 94 ...

Page 95: ...Support and other resources 95 ...

Page 96: ... Utility ADM Advanced Data Mirroring AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 EAC EuroAsian Economic Commission FBWC flash backed write cache HDIMM HyperCloud DIMM HP CS HP Common Slot power supply ...

Page 97: ...ated Lights Out IML Integrated Management Log ISO International Organization for Standardization LFF large form factor LOM LAN on Motherboard LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express ...

Page 98: ...preboot execution environment RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SD Secure Digital SELV separated extra low voltage SFF small form factor SPP HP Service Pack for ProLiant ...

Page 99: ...mmended ambient operating temperature TNV telephone network voltage TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 100: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 101: ...pair CSR 88 D DC power specifications 86 diagnostic tools 66 70 75 76 dimensions and weight 85 DIMM population guidelines 47 DIMM slot locations 10 DIMMs installing 47 DIMMs single and dual rank 46 documentation feedback 100 drive cabling 55 drive LEDs 11 drive numbering 11 drivers 77 drives 11 drives determining status of 11 drives installation guidelines 35 drives installing 35 36 E electrical g...

Page 102: ...ply 8 LEDs rear panel 8 LEDs unit identification UID 7 8 legacy USB support 76 M maintenance guidelines 77 memory dump 11 memory module population guidelines 47 memory options 45 memory subsystem architecture 46 memory online spare 73 microSD card slot 9 N network switch setup 30 NIC connectors 7 NMI functionality 11 non hot plug drives installing 35 notification actions 78 O online spare memory 7...

Page 103: ...erial number 6 73 serial number iLO information pull tab 6 Server mode 66 server setup 22 77 server specifications 85 server warnings and cautions 24 25 Service Packs 71 shipping carton contents 26 site requirements 23 Smart Update Manager 66 71 software 77 78 space and airflow requirements 22 specifications environmental 85 specifications server 85 SPP 71 standard ECC 46 static electricity 84 sto...

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