HP ProLiant DL100 G2 DPSS, Administration Manual

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• Check the application log and operating system log for entries indicating why the software failed.
• Check for incompatibility with other software on the server.
• Check the support web site of the software vendor for known problems.
• Review the log fi les for changes made to the server that may have caused the problem.
• Scan the server for viruses with an updated virus scan utility.
Customer self repair
HP’s customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and access whether a replacement part is required to
address a system problem. the specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock parts are shipped the very
same day you contact HP. You may be required to send the defective part back to HP, unless
otherwise instructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP web site http://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html .
For more information about HP’s customer self-repair program, contact your local service provider. For the
North American program, refer to the HP web site http://www.hp.com.go/selfrepair .
Troubleshooting resources
HP web site
Troubleshooting tools and information, as well as the latest drivers and fl ash ROM images, are available
at http://www.hp.com .
Server documentation
Server documentation is the set of documents provided with a server. Most server documents are
available as a PDF fi le or a link on the documentation CD. Server documentation can also be accessed
from the HP Technical Support web site ( http://docs.hp.com ) or the HP Business Support Center web site
( http://www.hp.com/go/bizsupport ).
Subscriber’s Choice
HP Subscriber’s Choice is a customizable subscription sign-up service that customers use to receive
personalized e-mail product tips, feature articles, driver and support alerts, or other noti fi cations.
To create a pro fi le and select noti fi cations, refer to http://www.hp.com/go/subscriberschoice .
White papers
White papers are electronic documents on complex technical topics. Some white papers contain
in-depth details and procedures. Topics include HP products, HP technology, operating systems,
networking products, and performance issues. Refer to the HP Business Support Center at
http://www.hp.com/go/bizsupport .
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is fi rst switched on and for passing control of the server to the operating system.
When referring to the fi rmware on the system board of the server, it is called the System ROM or the
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Troubleshooting, servicing, and maintenance