HP ProLiant DL100 G2 DPSS, Administration Manual

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8 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage server
The ProLiant DL100 G2 line of storage servers and File Print Appliance models use a unique hardware
platform. Speci fi c hardware-related documentation for maintenance and troubleshooting, usually found
on the HP ProLiant server web site, are not available. Use the references and general guidelines in this
section to troubleshoot your speci fi c DL100 G2 storage server.
Operating system problems and resolutions
Use the suggestions below to help resolve operating system issues.
Table 13 Operating system problems
Problem
Action
Operating system locks up Scan for viruses with an updated virus scan utility.
General protection fault (GPF) occurs. This can
occur with the Microsoft operating system terminates
suddenly with an error, including, but not limited to:
• Miscalculating the amount of RAM needed for
an allocation
• Transferring execution to a segment that is not
executable
• Writing to a read-only or a code segment
• Loading a bad value into a segment register
• Using a null pointer
A GPF is immediately identi fi able by a blue screen
with white text, and the text may contain information
that identi fi es the problem.
• Remove any newly installed software or hardware
to verify that they are not the cause.
• Boot the server in Safe Mode or the last known
good con fi guration.
If neither of these actions resolve the problem,
contact an authorized service provider. For more
information about debugging tools or speci fi c
GPF messages, refer to the Microsoft web site
at http://www.microsoft.com/whdc/devtools/
debugging/default.mspx .
Errors are displayed in the error log
Follow the information provided in the error log, and
then refer to the operating system documentation.
Operating system updates
Use care when applying operating system updates (service packs, hot fi xes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require speci fi c fi xes
from the update, HP recommends that you do not apply the updates.
If you decide to apply an operating system update:
1.
Perform a full system backup.
2. Apply the operating system update, using the instructions provided.
3.
Install the current drivers.
Application software problems
If your application software locks up, perform the following actions:
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