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Server Blade Troubleshooting

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HP ProLiant BL20p Generation 3 Server Blade User Guide

If both the current and backup versions of the ROM are corrupt, you must return the
system board for a service replacement. Refer to the HP ProLiant BL p-Class System
Maintenance and Service Guide and contact an authorized reseller.

Problems After Initial Boot

Once the server blade has passed POST, you may still encounter errors, such as an
inability to load the operating system. Reinstall the operating system and use the
documentation that ships on the HP ProLiant Essentials Rapid Deployment Pack CD
or refer to the software problems section in the HP ProLiant Servers Troubleshooting
Guide for more information.

Refer to the HP ProLiant Servers Troubleshooting Guide for the following:

•

Information you need to collect when diagnosing software problems and to
provide when contacting support

•

Instructions on how to upgrade the operating system and its drivers

•

Information about available recovery options and advice on minimizing
downtime.

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Summary of Contents for ProLiant BL20p G3

Page 1: ...HP ProLiant BL20p Generation 3 Server Blade User Guide February 2005 Fourth Edition Part Number 307158 004 ...

Page 2: ...warranty HP shall not be liable for technical or editorial errors or omissions contained herein Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the U S and other countries and are used under license Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Java is a U S trademark of Sun Microsystems Inc Linux is a U S registered...

Page 3: ...xi Authorized Reseller xi Reader s Comments xi Chapter 1 Server Blade Component Identification LEDs 1 1 Server Blade Front Panel 1 1 Hot Plug SCSI Hard Drive 1 3 Power Button 1 6 System Switches 1 7 NMI Switch 1 7 System Maintenance Switch 1 8 System Settings Switch 1 8 Identifying System Board Components 1 9 Identifying Local I O Cable Connectors 1 10 HP ProLiant BL20p Generation 3 Server Blade U...

Page 4: ...ions Installation Processors and Heatsinks 4 1 Installation and Upgrade Requirements 4 2 Removing a Processor and Heatsink 4 2 Installing a Processor 4 3 Hot Plug SCSI Hard Drives and Blanks 4 5 Removing Hard Drive Blanks 4 5 SCSI ID Numbers 4 6 Removing Hot Plug SCSI Hard Drives 4 6 Installing Hot Plug SCSI Hard Drives 4 7 Memory 4 9 DIMM Installation Guidelines 4 9 Installing DIMMs 4 9 Smart Arr...

Page 5: ...cting Local I O Devices Connecting to a Server Blade through iLO 6 1 Connecting Directly to a Server Blade using Video and USB Devices 6 4 Directly Accessing a Configured Server Blade with Local Keyboard Video and Mouse 6 5 Directly Accessing a Server Blade with Local Media Devices 6 6 Appendix A Server Blade Troubleshooting Server Blade Error Messages A 1 When the Server Blade Does Not Start A 2 ...

Page 6: ...an Union Notice C 2 Japanese Notice C 2 Korean Notice C 3 BSMI Notice C 3 Battery Replacement Notice C 3 Appendix D Electrostatic Discharge Preventing Electrostatic Damage D 1 Grounding Methods D 2 Index vi HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 7: ...nizing hazards in products with hazardous energy levels Important Safety Information Before installing this product read the Important Safety Information document included with the server Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates th...

Page 8: ...lug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources...

Page 9: ...reason Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Tex...

Page 10: ... HP ProLiant BL20p Generation 3 Server Blade QuickSpecs HP StorageWorks Booting Windows Systems from a Storage Area Network Getting Help If you have a problem and have exhausted the information in this guide you can get further information and other help in the following locations Technical Support In North America call the HP Technical Support Phone Center at 1 800 HP INVENT 1 800 474 6836 This s...

Page 11: ... website has information on this product as well as the latest drivers and flash ROM images You can access the HP website at www hp com Authorized Reseller For the name of the nearest authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers Reader s Comments HP welcomes your comments on this guide Pl...

Page 12: ...ions to determine the location and functions of LEDs on these components ProLiant BL20p Generation 3 server blade front panel Hot plug SCSI hard drive Server Blade Front Panel Seven LEDs on the front of the server blade indicate server status Use Figure 1 1 and Table 1 1 to identify LED locations and functions HP ProLiant BL20p Generation 3 Server Blade User Guide 1 1 ...

Page 13: ...BL20p G3 Server Blade Front Panel LEDs Item LED Description Status 1 Unit identification UID Blue Flagged Blue flashing Management mode Off No remote management 2 Health Green Normal status Flashing Booting Amber Degraded status Red Critical status continued 1 2 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 14: ...rs such as which operating system is installed on the server Hot Plug SCSI Hard Drive Each hot plug SCSI hard drive has three LEDs located on the front of the drive The LEDs provide activity online and fault status for each corresponding drive when configured as a part of an array and attached to a powered on Smart Array controller Their behavior may vary depending on the status of other drives in...

Page 15: ...ndicates activity and off indicates no activity by the drive The second LED indicates online status 2 where flashing indicates an active online condition and off indicates an inactive online condition The third LED indicates fault status 3 where flashing indicates fault process activity and off indicates a no fault process activity Figure 1 2 Hot plug SCSI hard drive LEDs 1 4 HP ProLiant BL20p Gen...

Page 16: ...o not remove the drive Removing a drive during this process causes data loss The drive is part of an array being selected by the Array Configuration Utility Or The Options ROMPaq is upgrading the drive Off Off Off OK to replace the drive online if a predictive failure alert is received and the drive is attached to an array controller The drive is not configured as part of an array Or If this drive...

Page 17: ...ive online if a predictive failure alert is received provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and being accessed Power Button Setting the server blade power button to the standby position removes power from most areas of the server blade This process may take 30 seconds during which time some internal circuitry remai...

Page 18: ...d functions Figure 1 4 Server blade switches Table 1 3 Server Blade Switches Item Description 1 NMI switch 2 System maintenance switch SW2 3 System settings switch SW1 NMI Switch The non maskable interrupt NMI switch is for use by trained service personnel only Refer to the HP ProLiant BL p Class System Maintenance and Service Guide for more information HP ProLiant BL20p Generation 3 Server Blade ...

Page 19: ... is enabled On Overrides iLO security function 2 Configuration lock Off System configuration can be modified On System configuration is locked and cannot be modified 3 Reserved The default is OFF 4 Reserved The default is OFF 5 Password Disable Off Power on password is enabled On Power on password is disabled 6 Reset Configuration Off Normal On ROM treats the system configuration as invalid 7 Rese...

Page 20: ...m Board Components and Connectors Item Description 1 Power button LED board connector 2 SCSI backplane board connector 1 3 Processor socket 2 4 Smart Array 6i Controller 5 Standard NIC Mezzanine card 6 Smart Array 6i 128 MB Battery Backed Write Cache Enabler Optional 7 Power converter module 8 HP ProLiant BL20p G3 Dual Port Fibre Channel adapter Optional continued HP ProLiant BL20p Generation 3 Se...

Page 21: ...le 10 DIMM slots 4 11 System Battery 12 Processor socket 1 populated 13 SCSI backplane board connector 2 14 Fan connectors Identifying Local I O Cable Connectors Use Figure 1 6 and Table 1 6 to identify the local I O cable connectors Figure 1 6 Local I O Cable Connectors 1 10 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 22: ...Provides video capability 3 USB connector 1 Provides USB connection enabling direct connection to the server blade 4 USB connector 2 Provides USB connection enabling direct connection to the server blade 5 Serial connector Requires a null modem serial cable and enables trained personnel to perform advanced diagnostic procedures 6 iLO RJ 45 10 100 Ethernet connector Provides an Ethernet connector t...

Page 23: ...a power up override The server blade is powered on without detecting available power CAUTION Always observe iLO alerts before initiating a power up override to prevent a hot plug power supply fault and possible loss of system power Refer to the HP Integrated Lights Out User Guide for more information NOTE You may choose to perform a power up override to power up a server blade and to override the ...

Page 24: ...er down the server blade from a remote location Be sure that the server blade is in standby mode by observing that the power LED is amber For iLO information and procedures refer to the HP Integrated Lights Out User Guide Press the power button on the front of the server blade Be sure that the server blade is in standby mode by observing that the power LED is amber This process may take 30 seconds...

Page 25: ...PORTANT If the server blade is not installed in the server blade enclosure or is not receiving power through the diagnostic station begin with step 4 1 Identify the proper server blade in the server blade enclosure 2 Remove power from the server blade Refer to Powering Down the Server Blade in Chapter 2 Server Blade Operations CAUTION After you press the release button the server blade is unlocked...

Page 26: ...tic discharge can damage electronic components Properly ground yourself before beginning any installation procedure Refer to Appendix D Electrostatic Discharge for more information WARNING To reduce the risk of electric shock do not power up the server blade with the access panel removed 1 Loosen the thumbscrew on the rear of the server blade 1 2 Slide the access panel about 1 cm 3 8 in toward the...

Page 27: ...ling and thermal damage 1 Press the release buttons 1 2 Slide the server blade blank out of the bay 2 Figure 3 2 Removing a server blade blank NOTE Store the server blade blank for future use Installing a Server Blade Before installing server blades for the first time define the hardware configuration and server blade deployment process Refer to Chapter 5 Server Blade Configuration and Utilities H...

Page 28: ...th the guide at the end of a bay on the server blade enclosure IMPORTANT The server blade is keyed to fit only one way in the bay If the server blade does not slide easily into the bay be sure that the server blade is oriented properly 2 Install the server blade by sliding the server blade fully into the bay 1 3 Close the ejector lever 2 Figure 3 3 Installing a server blade 3 4 HP ProLiant BL20p G...

Page 29: ...release button the server blade is unlocked from the server blade enclosure Use both hands to support the server blade when you remove it from the rack 2 Open the release lever 2 3 Grasp the lever and slide the server blade from the server blade enclosure 3 Place a hand under the server blade to support it as you remove it from the server blade enclosure Figure 3 4 Removing a server blade ...

Page 30: ...at the server blade is in a rack and not receiving power from a diagnostic station If using a diagnostic station be sure to disconnect the server blade from the diagnostic station before installing a processor CAUTION Properly ground yourself before beginning any installation procedure Electrostatic discharge can damage electronic components CAUTION Handle the processor with care Do not bend or da...

Page 31: ...ssors of differing speeds are installed each processor matches the speed of the slowest processor Removing a Processor and Heatsink For information on accessing internal server blade components refer to Accessing Internal Server Blade Components in Chapter 3 Server Blade Setup IMPORTANT The heatsink is not reusable and must be discarded if removed from the processor after application Figure 4 1 Un...

Page 32: ...rocessor and heatsink are designed to fit one way into the socket Align the arrow on the processor with the arrow on the processor socket IMPORTANT Be sure that the processor locking lever is open before installing the processor into the socket HP ProLiant BL20p Generation 3 Server Blade User Guide 4 3 ...

Page 33: ...not force the lever closed after the processor installation it should close without resistance Forcing the lever closed may result in damage to the processor and its socket requiring replacement of the system board Figure 4 4 Removing the thermal interface media cover 4 4 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 34: ... Figure 4 5 Installing a heatsink Hot Plug SCSI Hard Drives and Blanks Removing Hard Drive Blanks CAUTION Always populate drive bays with either a hard drive or blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage NOTE Port colored items indicate hot plug components HP ProLiant BL20p Generation 3 Server Blade...

Page 35: ... the system automatically sets The IDs number from top to bottom on each server blade IMPORTANT Always populate hard drive bays starting with SCSI ID 0 the top bay Removing Hot Plug SCSI Hard Drives Before removing hot plug SCSI hard drives back up all server data on the hard drive CAUTION Before removing a hot plug SCSI hard drive use the LEDs to determine the status of the drive Refer to the Hot...

Page 36: ... Troubleshooting Guide Figure 4 7 Removing a hot plug SCSI hard drive Installing Hot Plug SCSI Hard Drives 1 Remove the existing hard drive blank or SCSI hard drive from the bay Refer to Removing Hard Drive Blanks or Removing Hot Plug SCSI Hard Drives in this chapter HP ProLiant BL20p Generation 3 Server Blade User Guide 4 7 ...

Page 37: ...t plug SCSI hard drive 4 If you replaced a hard drive restore the server blade data from the backup 5 Use the hot plug SCSI hard drive LEDs to identify the status of the installed drive For more information about LEDs refer to Hot Plug SCSI Hard Drive in Chapter 1 Server Blade Component Information 6 Resume normal server blade operations 4 8 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 38: ...ide in bank A and DIMMs 3 and 4 reside in bank B NOTE The server blade ships with at least two DIMMs installed in DIMM slots 1A and 2A CAUTION Use only HP DIMMs DIMMs from other sources are known to adversely affect data integrity Installing DIMMs Before installing DIMMs review the DIMM Installation Guidelines section in this chapter WARNING To reduce the risk of personal injury from hot surfaces ...

Page 39: ...he tab in the DIMM slot IMPORTANT DIMMs do not seat if turned the wrong way 4 Insert the DIMM into the DIMM slot 1 5 Press down firmly When the DIMM seats fully in the slot the latches close 2 Figure 4 9 Installing a DIMM 6 Repeat steps 2 through 5 to install the second DIMM 7 Reinstall the access panel Refer to Accessing Internal Server Blade Components in Chapter 3 Server Blade Setup 4 10 HP Pro...

Page 40: ...es the system with a means for storing and saving data in the event of an unexpected system shutdown To access the internal server blade components refer to Accessing Internal Server Blade Components in Chapter 3 Server Blade Setup Figure 4 10 Removing the Smart Array 6i Controller HP ProLiant BL20p Generation 3 Server Blade User Guide 4 11 ...

Page 41: ...battery from the plastic carrier NOTE After removing the battery from the plastic carrier discard the carrier and the cable The only items required for use with the HP ProLiant BL20p Generation 3 server blade are the battery and the 128 MB Battery Backed Write Cache Enabler 4 12 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 42: ...he battery onto the Smart Array 6i 128 MB Battery Backed Write Cache Enabler Figure 4 13 Installing the Smart Array 6i 128 MB Battery Backed Write Cache Enabler onto the Smart Array 6i controller HP ProLiant BL20p Generation 3 Server Blade User Guide 4 13 ...

Page 43: ...hannel Adapter An optional dual port Fibre Channel FC adapter enables FC support for clustering capabilities and SAN connection when used in conjunction with the RJ 45 Patch Panel 2 or any other interconnect that supports a SAN connection Refer to SAN Configuration Overview in Chapter 5 Server Blade Configuration and Utilities for more information about connecting to the SAN 4 14 HP ProLiant BL20p...

Page 44: ...nstallation HP ProLiant BL20p Generation 3 Server Blade User Guide 4 15 To remove the access panel refer to Accessing Internal Server Blade Components in Chapter 3 Server Blade Setup Figure 4 15 Installing the FC adapter ...

Page 45: ...ble for use in configuring and deploying the server blade Integrated Lights Out Advanced iLO Advanced Management Redundant ROM Support Remote ROM Flash ROMPaq Utility ROM Based Setup Utility RBSU Fan Redundancy ProLiant Power Governor Option ROM Configuration for Arrays ORCA Utility Network based PXE Deployment HP Systems Insight Manager HP SIM Diagnostics Utility HP ProLiant BL20p Generation 3 Se...

Page 46: ...roducts servers linux documentation html howtos Integrated Lights Out Advanced Management Integrated Lights Out Advanced iLO Advanced is a standard component of selected ProLiant server blades The iLO Advanced subsystem provides server health and remote server blade manageability The iLO Advanced features are accessed from a network client device using a supported web browser In addition to other ...

Page 47: ...nectivity Connect to the server blade with one of the following methods Through an existing network in the rack This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP Through the server blade I O port In the rack This method requires you to connect the local I O cable to the I O port and a client PC Using the static IP address liste...

Page 48: ...ring the Power On Self Test POST The iLO RBSU runs 3 Enter a valid iLO user ID and password with the appropriate iLO privileges Administer User Accounts Configure iLO Settings 4 Make and save any necessary changes to the iLO configuration 5 Exit iLO RBSU when finished HP recommends using the static IP bay configuration feature on iLO or DNS DHCP with iLO to simplify installation If DNS DHCP cannot...

Page 49: ... or configure the ROM safely with redundant ROM support The server blade has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one ROM contains the current ROM program version while the other ROM contains a backup version Safety and Security Benefits When you flash the system ROM ROMPaq writes over the older ROM and saves the current ROM as a backup enabling you to swit...

Page 50: ... p Class System Maintenance and Service Guide and contact an HP authorized reseller Remote ROM Flash The system contains individual firmware for various components The ProLiant BL20p G3 server blade contains Server blade system ROM Smart Array 6i memory module ROM iLO ROM The server blade and power enclosures contain Server blade management module ROM Power management module ROM Using the Smart Co...

Page 51: ...blade off and then on and to set the blade to boot from the diskette image you created in step 2 The ROMPaq Utility checks the system and provides a choice if more than one exists of available ROM revisions By default the oldest ROM version is updated This procedure is the same for both system and option ROMPaq utilities If a power loss occurs during a firmware upgrade redundant ROM support enable...

Page 52: ...nt setting and press the Enter key Table 2 1 contains the default settings for options in primary RBSU menus Table 5 1 RBSU Default Settings Menu Option Default Setting System Options OS Selection Embedded Serial Port Virtual Serial Port Integrated Diskette Controller Embedded NIC PXE Support Port 1 PXE Enabled USB Control USB Enabled USB 2 0 Control Enabled Standard Boot Order IPL Boot Controller...

Page 53: ...al Console EMS BIOS Serial Console Port Auto BIOS Serial Console Baud Rate 9600 EMS Console COM 1 IRQ 4 BIOS Interface Mode Auto Server Asset Text Server Info Text Administrator Info Text Service Contact Text Custom Post Message Disabled Advanced Options MPS Table Mode AutoSet Table ROM Selection Use Current ROM Erase Non Volatile Memory Disabled Erase NVRAM Boot Disk Disabled NMI Debug Button Ena...

Page 54: ...ing fans fail This feature requires that the HP System Management driver be installed When the Fan Redundancy option is enabled and the HP System Management driver is installed the server will not shut down if only one fan fails If the system experiences multiple fan failures the HP System Management Driver shuts down the operating system Additionally the System ROM will not allow the server to co...

Page 55: ... programmed to run at a lower frequency and with less voltage When enabled this feature guarantees lower maximum power consumption for the server The Power Savings Mode is useful for customers whose environment is power constrained If the customer s power capabilities are increased in the future the server can be reconfigured to run in a higher power and performance state Enabling this feature may...

Page 56: ... 1 but any of the four NICs can be designated for PXE in RBSU For NIC connector locations on RJ 45 patch panels and interconnect switches refer to the HP ProLiant BL20p Generation 3 Server Blade Overview card included with the server blade To deploy an operating system to multiple server blades you can install a Preboot eXecution Environment PXE deployment server on a network PXE is a component of...

Page 57: ...on Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following the iLO Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environmen...

Page 58: ...ed 1 5 GB of available disk space Windows repository server only required for Windows deployment Windows 2000 or Windows 2003 operating system installed Network connection CD ROM drive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive ...

Page 59: ...to quickly identify hardware failures isolate and update systems running out of date system software and easily access onboard management resources In addition HP SIM provides visualization support for the ProLiant BL20p G3 server blades that allows you to quickly view the configuration of the server blades within a server blade enclosure and speeds access to the HP Insight Management Agents Versi...

Page 60: ... diskette image you created in step 2 The server blade boots from the downloaded image and runs the Diagnostics Utility Automatic Server Recovery 2 ASR 2 is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen or kernel panic A system fail safe timer the ASR 2 timer starts when the System Management driver also known as the Health Driv...

Page 61: ...rred Viewing the Log You can view recorded events in the IML in several ways including the following From within the iLO Web pages From within the HP SIM From within the Survey Utility From within operating system specific IML viewers For Windows 2000 Event Viewer or HP IML Viewer For Linux operating systems HP IML Viewer Application NOTE You can only view the list from the Recovery Integrated Man...

Page 62: ...vents The event list displays the affected components and the associated error messages Though the same basic information displays the format of the list may differ depending on whether you view it from within HP SIM or from within Survey Utility Table 5 2 identifies the event types affected components and associated event messages for server blades Table 5 2 Server Blade Event Messages Event Type...

Page 63: ...Uncorrectable error Processor Uncorrectable internal error Slot X Socket X PCI Bus Error PCI Bus Error Slot X Bus X Device X Function X Power Subsystem System configuration battery low Real Time Battery Clock Failing Automatic Server Recovery System lockup ASR Lockup Detected Cause Operating System Event Type Event Message System crash Blue Screen Trap Cause NT Kernel Panic Cause Linux Automatic o...

Page 64: ...nt deployment of blades within an existing enclosure While the preferred method for assigning IP addresses to each server blade iLO is through DHCP and DDNS these protocols are not always available on non production networks Static IP bay configuration automates the first step of BL p Class blade deployment by enabling the iLO management processor in each blade slot to obtain a predefined IP addre...

Page 65: ...y Configuring a ProLiant BL p Class Blade Enclosure To configure a BL p Class blade enclosure using static IP bay addressing you must 1 Install a server blade in bay 1 of the BL p Class enclosure The server blade does not need to be configured or have an operating system installed The server blade must be configured before installing any additional blades in the enclosure 2 Connect a client device...

Page 66: ... Bay 1 of each enclosure to perform the configuration Configuring Static IP Bay Settings Static IP bay settings available on the BL p Class tab allow you to configure and deploy the blade server The Enable Static IP Bay Configuration Settings checkbox available on the Network Settings tab not shown allows you to enable or disable Static IP Bay Configuration The new Enable Static IP Bay Configurati...

Page 67: ...Server Blade Configuration and Utilities Figure 5 1 Static IP Bay Configuration screen HP ProLiant BL20p Generation 3 Server Blade User Guide 5 23 ...

Page 68: ... This field may be filled in if either Static IP Bay Configuration or DHCP is enabled Advanced Configuration Parameters Domain Name Allows you to assign the name of the domain in which the iLO will participate Primary DNS Server Assigns a unique DNS server IP address on your network Secondary DNS Server Assigns a unique DNS server IP address on your network Tertiary DNS Server Assigns a unique DNS...

Page 69: ...dressing automatically If the blade is downgraded with Static IP Bay Configuration enabled the IP address setting will become static If you want to use DHCP you must re enable DHCP through the iLO web interface or use an XML script Remote Insight Command Language Several new XML commands have been added to the Remote Insight Command Language RIBCL structure to support reading and writing of Static...

Page 70: ...BLE is used to enable or disable the use of Static IP Bay Configuration This attribute must appear inside the MOD_NETWORK_SETTINGS command block The possible values are Y or N It is case insensitive This attribute is only applicable on blade servers GET_ISIP_SETTINGS requests the respective iLO s Static IP Bay Configuration settings This attribute must appear inside the RACK_INFO command block The...

Page 71: ...TEWAY MOD_ISIP_SETTINGS RACK_INFO LOGIN RIBCL Modify Network Settings to enable Static IP Bay Configuration RIBCL VERSION 2 0 LOGIN USER_LOGIN Admin PASSWORD password RIB_INFO MODE write MOD_NETWORK_SETTINGS ISIP_ENABLE VALUE Yes MOD_NETWORK_SETTINGS RIB_INFO LOGIN RIBCL Refer to the HP Integrated Lights Out User Guide for information on DHCP and the manual setting of IP addresses HP ProLiant BL20...

Page 72: ...E Refer to Network Based PXE Deployment in this chapter for more information NOTE Actual NIC numeration depends on factors including the operating system installed on the server HP recommends using one of the following methods for PXE deployment HP ProLiant Essentials RDP SmartStart Scripting Toolkit HP ProLiant Essentials Rapid Deployment Pack RDP is the recommended method for automatically deplo...

Page 73: ...ervers rdp SmartStart Scripting Toolkit The HP SmartStart Scripting Toolkit radically simplifies high volume server deployment enabling thousands of servers to be deployed quickly and easily The SmartStart Scripting Toolkit consists of a set of modular utilities that are used to create a set of configuration data files which are combined using a script or batch file to provide an automated install...

Page 74: ... diagnostic station This method enables you to configure a server blade out of the rack by powering the blade with the diagnostic station and connecting to an existing network through a hub The IP address is assigned by a DHCP server on a network Other methods are available for connecting to the ProLiant BL20p G3 server blade but they do not provide the network accessibility required to deploy the...

Page 75: ...applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO Virtual Power Button feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for an operating system USB CD ROM SmartStart simplifies the deployment process and facilitates loading the operating system However SmartStart does not preven...

Page 76: ...nd assign it an IP address manually or using DHCP Through an existing network out of the rack with the diagnostic station This method enables you to configure a server blade out of the rack by powering the blade with the diagnostic station and connecting to an existing network through a hub The IP address is assigned by a DHCP server on a network Other methods are available for connecting to the P...

Page 77: ...s server blades IMPORTANT The ProLiant BL20p G3 server blade has the ability to connect to a SAN using the optional FC adapter You can preconfigure the SAN HBA driver Smart Components in the ProLiant Support Pack Refer to the HP ProLiant Support Pack User Guide or SAN Configuration Overview in this chapter for more information Using the Boot Diskette Server blades have two mechanisms for using the...

Page 78: ... products Refer to the HP ProLiant BL20p Generation 3 Dual Port Fibre Channel Adapter Installation Instructions for installation requirements and instructions For optimal SAN connectivity verify that The HP ProLiant BL20p G3 server blade has the FC adapter installed and that it is correctly installed in the server blade enclosure Refer to the HP ProLiant BL20p Generation 3 Dual Port Fibre Channel ...

Page 79: ... 45 connector A network cable with RJ 45 connectors To connect directly to iLO IMPORTANT Do not connect the local I O cable to a hub All server blades have the same IP address through the I O port Multiples on a hub make the server blades indistinguishable on the network Refer to Integrated Lights Out Advanced Management in Chapter 5 Server Blade Configuration and Utilities for the default server ...

Page 80: ...able to the 10 100 Ethernet RJ 45 connector on the client PC 2 Figure 6 1 Connecting an RJ 45 network cable IMPORTANT Before removing the local I O cable completely log out of the current iLO session Do not remove the local I O cable when the Unit Identification UID LED is blinking 6 2 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 81: ...cable is in use even when the iLO connector on the cable is not in use Figure 6 2 Connecting the local I O cable to a server blade CAUTION On the local I O cable the locking buttons are located on the sides of the server blade connector Always be sure to squeeze the locking buttons on the server blade connector before disconnecting the local I O cable from the I O port Failure to do so can result ...

Page 82: ...e use the local I O cable and any of the following USB devices Monitor USB Hub USB Keyboard USB Mouse USB CD ROM USB Floppy The devices can be connected to the local I O cable in various configurations Two of the possible configurations are detailed in the following sections 6 4 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 83: ...se even when the iLO connector on the cable is not in use NOTE For this setup a hub is not necessary to connect directly to the blade If you need additional connections use the second setup 1 Connect the video connector to a monitor 1 2 Connect a USB mouse to the USB connector 2 3 Connect a USB keyboard to the USB connector 3 4 Connect the local I O cable to the server blade 4 Figure 6 3 Directly ...

Page 84: ...sconnect the local I O cable from the port when not in use The port and connector do not provide a permanent connection Rear iLO connector performance degrades when the local I O cable is in use even when the iLO connector on the cable is not in use 1 Connect the local I O cable to the server blade 1 2 Connect a monitor to the video connector 2 3 Connect a USB hub to a USB connector 3 6 6 HP ProLi...

Page 85: ...SB hub a USB CD ROM 4 and or a USB diskette drive b USB keyboard 5 c USB mouse 6 NOTE HP recommends the use of a USB hub when connecting a USB floppy and or USB CD ROM drive to the server blade This provides more available connections Figure 6 4 Directly connecting local media devices to the server blade using a USB hub ...

Page 86: ...ssages and other troubleshooting information refer to the HP ProLiant Servers Troubleshooting Guide provided on the Documentation CD or www hp com support For information on LEDs and switches specific to the server blade refer to Chapter 1 Server Blade Component Identification For information about general troubleshooting techniques diagnostic tools error messages and preventative maintenance refe...

Page 87: ...e server blade enclosure 3 Be sure that power is applied to the server blade a Check the status using the power on standby LED For the location and explanation of the power on standby LED refer to the Server Blade Front Panel section in Chapter 1 Server Blade Component Identification b Check the server blade management modules and power management modules for proper cabling and power configuration...

Page 88: ...proceed to the Server Blade Diagnostic Steps section in this appendix 7 Check the server blade for the following normal power up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations a The power on standby LED changes from standby amber to on solid green b The fans start up c The health LED flashes during the POST process it changes ...

Page 89: ...ccording to the answers you give you are directed to the appropriate table that immediately follows Table A 1 Diagnostic Steps Question Action Question 1 Is the server blade power on standby LED illuminated If yes continue to question 2 If no refer to Table A 2 Question 2 Is the server blade power on standby LED green If yes continue to question 3 If no refer to Table A 3 Question 3 Is the server ...

Page 90: ... the power on standby LED is still not illuminated do one of the following Use the optional diagnostic station to power the server blade and use the iLO remote console to continue your diagnosis Refer to Power Converter Module LED in this appendix Move the server blade into a different slot to determine if the server blade or the server blade enclosure is the source of the problem Contact an autho...

Page 91: ...power button LED board 3 Reseat the standard NIC mezzanine card or Smart Array 6i controller 4 Reinstall the access panel 5 Reinstall the server blade Firmly press the Power On Standby button A long press 5 or more seconds initiates a power up override The system is forced to power up the server blade without detecting available power Verify proper management module cabling Restart the server blad...

Page 92: ...nother bank has an unsupported DIMM type installed Do the following 1 Remove the server blade from the server blade enclosure 2 With the system powered down remove the access panel 3 Visually inspect the system for damage 4 Reseat or replace processors and or DIMMs 5 Be sure that the proper connections exist among the power converter module system board SCSI backplane and power button LED board 6 ...

Page 93: ...the server blade and use the iLO remote console to continue the diagnosis Refer to Power Converter Module LED in this appendix Use the optional diagnostic station to power the server blade and use the local I O cable connectors to continue the diagnosis Refer to Power Converter Module LED in this appendix Contact an authorized service provider for replacement parts and service continued A 8 HP Pro...

Page 94: ... to the Clearing the System Configuration section in this appendix Switch to the redundant ROM Refer to the Accessing the Redundant ROM section in this appendix If the health LED is still not solid green do one of the following Use the optional diagnostic station to power the server blade and use the iLO remote console to continue the diagnosis Use the optional diagnostic station to power the serv...

Page 95: ...for damage 4 Add or replace processors DIMMs and or the fans 5 Verify the proper connections among the power converter module system board SCSI backplane and the power button LED board 6 Reinstall and power up the server blade If the health LED is still not solid green do one of the following Use the optional diagnostic station to power the server blade and use the iLO remote console to continue t...

Page 96: ...vers Troubleshooting Guide for a complete description of POST error messages Power Converter Module LED The power converter module LED CR25 can be located through the rear of the server blade when the server blade is laying on a flat surface and receiving power from a diagnostic station WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the server blade...

Page 97: ...ule Troubleshooting Table Status Description On The power is good and the power converter modules are working Off The power converter modules are not fully seated and must be reseated or The power converter modules have failed and must be replaced A 12 HP ProLiant BL20p Generation 3 Server Blade User Guide ...

Page 98: ...onfiguration 1 Power down the server blade using one of the following procedures Press the Power On Standby button on the front of the server blade Use the virtual power button feature in the iLO remote console 2 Disconnect the server blade from all power sources using one of the following procedures Remove the server blade from the server blade enclosure and set it on a flat level surface Disconn...

Page 99: ...wer button feature in the iLO remote console 8 Wait for the POST message that prompts you to change the switch setting Maintenance switch detected in the On position Power off the server and turn switch to the Off position 9 Repeat steps 1 through 3 10 Change position 6 of SW2 to off 11 Repeat steps 5 through 7 IMPORTANT When the server blade boots after NVRAM is cleared a delay of up to 2 minutes...

Page 100: ... the Accessing Internal Server Blade Components section in Chapter 3 Server Blade Setup 4 Change positions 1 5 and 6 of SW2 to on 5 Install the access panel Refer to the Accessing Internal Server Blade Components section in Chapter 3 Server Blade Setup 6 Connect the server blade to system power using one of the following procedures Install the server blade in the server blade enclosure Connect the...

Page 101: ...ors such as an inability to load the operating system Reinstall the operating system and use the documentation that ships on the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the software problems section in the HP ProLiant Servers Troubleshooting Guide for more information Refer to the HP ProLiant Servers Troubleshooting Guide for the following Information you need to collect when d...

Page 102: ... power to the real time clock Under normal use battery life is usually about 5 to 10 years Use an HP 540 mAh lithium 3 V replacement battery spare P N 234556 001 To install a new battery 1 Access the internal server blade components Refer to the Accessing Internal Server Blade Components section in Chapter 3 Server Blade Setup HP ProLiant BL20p Generation 3 Server Blade User Guide B 1 ...

Page 103: ...d to install only with the positive side facing the tab Do not force the battery into the socket facing the other direction 5 Install the access panel Refer to the Accessing Internal Server Blade Components section in Chapter 3 Server Blade Setup 6 Install the server blade in the server blade enclosure Refer to the Installing a Server Blade section in Chapter 3 Server Blade Setup 7 Power up the se...

Page 104: ...Commission Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in ...

Page 105: ...u Canada European Union Notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent i...

Page 106: ...if the battery is incorrectly replaced or mistreated Unless specific replacement instructions are provided as part of this guide replacement is to be done by an authorized service provider using the spare designated for this product For more information about battery replacement or proper disposal contact an authorized reseller or authorized service provider HP ProLiant BL20p Generation 3 Server B...

Page 107: ...onal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare parts designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or prop...

Page 108: ...e Preventing Electrostatic Damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry A...

Page 109: ...nt resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggest...

Page 110: ...ing or disposal C 4 replacement C 3 Battery Backed Write Cache Enabler 4 11 bays hard drive 4 6 BIOS upgrading 5 7 blanks hard drive 4 6 server blade 3 3 boot diskette bootstraps D 2 browser launching 5 3 BSMI notice C 3 buttons power 1 6 2 2 C cables and cabling FCC compliance statement C 2 local I O cable 1 11 shielded C 2 Canadian notice C 2 CD ROM image deployment 5 30 CD ROM using 5 30 Class ...

Page 111: ...ing 4 9 key slots 4 10 troubleshooting A 7 diskette image deployment 5 32 disposal battery C 4 dissipating floor mats D 2 E ejector lever 3 4 4 7 error messages POST where to find A 1 using for diagnostics A 2 European Union notice C 2 event lists printing 5 18 viewing 5 17 event messages 5 18 5 19 F fan redundancy configuration option 5 10 FC adapter 4 14 hard drive blanks installing 4 6 removing...

Page 112: ...1 Virtual Floppy 5 33 virtual power button 2 1 Integrated Lights Out Advanced iLO Advanced connection 5 3 features 5 2 functions 5 3 management 5 3 Integrated Management Log IML event severity levels 5 17 list of events 5 18 viewing 5 17 internal components accessing 3 1 internal health LED A 7 IP address assign 5 20 local I O cable 6 1 J Japanese notice C 2 K Korean notice C 3 warning C 4 local I...

Page 113: ...ROM flashing 5 6 power troubleshooting A 2 powering down server blade 2 2 powering up default automatically 2 1 server blade 2 1 power up override 2 1 Preboot eXecution Environment PXE deployment 5 12 processors removing 4 3 replacing 4 4 troubleshooting A 7 product safety C 2 ProLiant Power Governor 5 11 R reboot remote 5 3 recharge warning C 4 remote ROM flash system firmware 5 6 removing hard d...

Page 114: ...t Components for Remote ROM Flash 5 6 SmartStart Scripting Toolkit 5 29 software Automatic Server Recovery 2 5 16 Diagnostics Utility 5 16 HP ProLiant Essentials Rapid Deployment Pack 5 28 HP Systems Insight Manager 5 15 IML 5 17 ROMPaq Utility 5 7 static electricity D 1 static dissipating work mat D 2 static sensitive devices D 1 straps bootstraps D 2 heel D 2 components 1 9 safety D 1 system pow...

Page 115: ...ption ROM Configuration for Arrays utility ORCA 5 12 Remote Deployment 5 6 ROMPaq 5 7 Smart Components for Remote ROM Flash 5 6 V vanadium pentoxide battery warning C 4 viewing event lists 5 17 logs 5 17 virtual power button hold power up 2 1 momentary power up 2 1 W web browser functions with iLO Advanced 5 3 launching 5 3 websites HP xi wrist strap D 2 Index 6 HP ProLiant BL20p Generation 3 Serv...

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