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HP ProDesk 400 G2, Maintenance And Service Manual

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HP ProDesk 400 G2 Maintenance And Service Manual Download Page 7

Processor ............................................................................................................................................................. 56
Speaker ................................................................................................................................................................ 58
Fan ....................................................................................................................................................................... 60
Power supply ....................................................................................................................................................... 62
System board ....................................................................................................................................................... 66

HP ProDesk 400 G2 system board callouts ...................................................................................... 68
HP ProDesk 480 G2 system board callouts ...................................................................................... 69
HP ProDesk 490 G2 system board callouts ...................................................................................... 71

6  Computer Setup (F10) Utility ........................................................................................................................ 73

Computer Setup (F10) Utilities ............................................................................................................................ 73

Using Computer Setup (F10) Utilities ............................................................................................... 74
Computer Setup—File ...................................................................................................................... 75
Computer Setup—Storage ............................................................................................................... 76
Computer Setup—Security ............................................................................................................... 77
Computer Setup—Power .................................................................................................................. 80
Computer Setup—Advanced ............................................................................................................ 81

Recovering the Configuration Settings ............................................................................................................... 82

7  Troubleshooting without diagnostics ............................................................................................................ 83

Safety and comfort .............................................................................................................................................. 83
Before you call for technical support .................................................................................................................. 83
Helpful hints ........................................................................................................................................................ 84
Solving general problems ................................................................................................................................... 85
Solving power problems ...................................................................................................................................... 89
Solving hard drive problems ............................................................................................................................... 90
Solving media card reader problems .................................................................................................................. 92
Solving display problems .................................................................................................................................... 93
Solving audio problems ....................................................................................................................................... 97
Solving printer problems ..................................................................................................................................... 99
Solving keyboard and mouse problems ........................................................................................................... 100
Solving Hardware Installation Problems .......................................................................................................... 102
Solving Network Problems ................................................................................................................................ 104
Solving memory problems ................................................................................................................................ 108
Solving processor problems .............................................................................................................................. 109
Solving CD-ROM and DVD problems ................................................................................................................. 110
Solving USB flash drive problems ..................................................................................................................... 112
Solving front panel component problems ........................................................................................................ 112
Solving Internet access problems ..................................................................................................................... 113
Solving software problems ............................................................................................................................... 114

vii

Summary of Contents for ProDesk 400 G2

Page 1: ...Maintenance and Service Guide HP ProDesk 400 G2 Microtower HP ProDesk 480 G2 Microtower HP ProDesk 490 G2 Microtower ...

Page 2: ...issions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition July 2014 Document Part Number 762902 001 Product notice This guide describes features that are common to most models Some features m...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...splay 7 Activating and customizing the software in Windows 8 7 Activating the Windows Operating System 7 Downloading Windows 8 updates 7 Customizing the monitor display 8 3 Illustrated parts catalog 9 Computer major components 9 Cables 12 Misc parts 13 Drives 15 PCI boards 16 4 Routine care SATA drive guidelines and disassembly preparation 17 Electrostatic discharge information 17 Generating stati...

Page 6: ...bly 25 Access panel 26 Front bezel 27 Optical drive bezel blank 28 Memory 29 DIMMs 29 DDR3 SDRAM DIMMs 29 Populating DIMM sockets HP ProDesk 400 G2 and 480 G2 models 30 Populating DIMM sockets HP ProDesk 490 G2 models 30 Installing DIMMs 31 Expansion cards 32 Drives 36 Drive positions 38 Removing a slim optical drive 39 Installing a slim optical drive 39 Removing a 3 5 inch hard drive 41 Installin...

Page 7: ...hooting without diagnostics 83 Safety and comfort 83 Before you call for technical support 83 Helpful hints 84 Solving general problems 85 Solving power problems 89 Solving hard drive problems 90 Solving media card reader problems 92 Solving display problems 93 Solving audio problems 97 Solving printer problems 99 Solving keyboard and mouse problems 100 Solving Hardware Installation Problems 102 S...

Page 8: ... Windows tools 132 Using Reset when the system is not responding 133 Recovery using the Windows recovery USB flash drive 133 Recovery using Windows operating system media purchased separately 134 Backing up restoring and recovering in Windows 7 134 Creating recovery media 135 Creating recovery media using HP Recovery Manager select models only 135 Creating recovery discs with HP Recovery Disc Crea...

Page 9: ...Appendix B Statement of Volatility 144 Appendix C Specifications 146 Index 148 ix ...

Page 10: ...x ...

Page 11: ...guration features Features may vary depending on the model For support assistance and to learn more about the hardware and software installed on your computer model run the HP Support Assistant utility Standard configuration features 1 ...

Page 12: ...rive optional 5 Hard Drive Activity Light 2 Dual State Power Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product features ...

Page 13: ...witch included on some models only NOTE An optional second serial port and an optional parallel port are available from HP When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card w...

Page 14: ...Keyboard Connector purple NOTE An optional second serial port and an optional parallel port are available from HP Some models have an optional DisplayPort on the rear panel When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the...

Page 15: ... Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Serial number location 5 ...

Page 16: ...omplete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software tha...

Page 17: ... 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your compu...

Page 18: ... the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings 8 Chapter 2 Activating and Customizing the Software ...

Page 19: ...s and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 9 ...

Page 20: ...eplacement thermal material 6 HP ProDesk 400 models Without Windows 8 1 Windows 8 1 Standard Windows 8 1 Professional NetClone the People s Republic of China only 7 HP ProDesk 480 models Without Windows 8 1 Windows 8 1 Standard Windows 8 1 Professional NetClone the People s Republic of China only 8 HP ProDesk 490 models Without Windows 8 1 Windows 8 1 Standard Windows 8 1 Professional NetClone the...

Page 21: ...MB L3 cache Intel Core i5 4430 3 0 GHz 6 MB L3 cache Intel Core i5 4430s 2 7 GHz 6 MB L3 cache Intel Core i3 4360 3 7 GHz 4 MB L3 cache Intel Core i3 4350 3 6 GHz 4 MB L3 cache Intel Core i3 4340 3 6 GHz 4 MB L3 cache Intel Core i3 4330 3 5 GHz 4 MB L3 cache Intel Core i3 4150 3 5 GHz 4 MB L3 cache Intel Core i3 4130 3 4 GHz 4 MB L3 cache Intel Pentium G3450 3 4 GHz 3 MB L3 cache Intel Pentium G34...

Page 22: ...ht end one right angled end SATA data cable 14 inch one straight end one right angled end DisplayPort cable DMS 59 to dual VGA cable DMS 59 to dual DVI cable Adapters USB 3 0 to USB 2 0 200 mm USB 3 0 to USB 2 0 China only DisplayPort to VGA DisplayPort to DVI DisplayPort to HDMI DVI to VGA DVI I to VGA BFR PVC free DVI I to VGA Standard 12 Chapter 3 Illustrated parts catalog ...

Page 23: ...ription 1 Fan sink includes replacement thermal material Standard BFR PVC free 2 Speaker 3 Fan Standard Non recycled 4 Front I O assembly 5 Fan vent cover for use in models without a chassis fan WLAN modules Misc parts 13 ...

Page 24: ...Keyed Cable Lock Drive adapters Hard drive carrier 2 5 inch to 3 5 inch Drive adapter 2 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives Mouse PS2 optical USB optical USB laser Washable Keyboards PS 2 USB USB unbranded Katydid Smart card CCID Wireless keyboard mouse and dongle kit for use in all countries except for Brazil Washable 14 Chapter 3...

Page 25: ...GB 7200 rpm 3 5 inch 500 GB 7200 rpm 2 5 inch 500 GB 5400 rpm 2 5 inch 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD M 2 PCIe 120 GB Solid state Drive SSD 32 GB Solid state drive SSD MLC Optical drive Blu ray BD RW SuperMulti XL Dri...

Page 26: ... AMD Radeon HD8490 DP PCIe x16 graphics card 1 GB AMD Radeon HD8470 PCIe x16 graphics card 2 GB for use only in the People s Republic of China Nvidia GeForce GT630 DP PCIe x16 graphics card 2 GB 3 DisplayPort connector module 4 Printer port PCI card 5 Serial port PCI card Intel PRO 1000 single port GbE NIC includes bracket 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...e may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static elec...

Page 28: ...t snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antis...

Page 29: ...d cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasional...

Page 30: ...uted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ai...

Page 31: ...ouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 20 Service considerations Listed below are some of the considerations ...

Page 32: ...is applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any heigh...

Page 33: ... mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault predict...

Page 34: ...ires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 24 Chapter 4 Routine care SATA drive guidelines and disassembly preparation ...

Page 35: ...e all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system ...

Page 36: ... access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 26 Chapter 5 Removal and replacement procedures Microtower ...

Page 37: ...blic of China Front bezel for use in the People s Republic of China 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Front bezel 27 ...

Page 38: ...g a drive To remove a bezel blank 1 Remove the access panel Access panel on page 26 2 Remove the front bezel Front bezel on page 27 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the right side of the blank 1 and then rotate the blank off the front of the bezel 2 28 Chapter 5 Removal and replacement procedures Microtower ...

Page 39: ...stry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 32 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 vol...

Page 40: ...annel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher perform...

Page 41: ...lectricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 In HP ProDesk 4...

Page 42: ...one PCI Express x16 expansion slot HP ProDesk 490 G2 models have two PCI Express x1 expansion slots one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations in HP ProDesk 400 G2 and 480 G2 models the first primary card mu...

Page 43: ... the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that cove...

Page 44: ... the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION Af...

Page 45: ... properly in the expansion card slot 9 Press the expansion card retention latch against the back of the chassis and slide it down so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer acc...

Page 46: ...pm 2 5 inch 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD M 2 PCIe 120 GB Solid state Drive SSD 32 GB Solid state drive SSD MLC Drive adapters Hard drive carrier 2 5 inch to 3 5 inch Drive adapter 2 5 inch Removable frame carrier in...

Page 47: ... The mounting screws are required for 3 5 inch and 2 5 inch hard drives installed in the hard drive bays If you are replacing a drive remove the mounting screws from the old drive and install them in the new drive CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the ...

Page 48: ...rive configuration on your computer may be different than the drive configuration shown above NOTE The upper hard drive bay can contain either a 3 5 inch hard drive or a 2 5 inch hard drive but not both To verify the type and size of the storage devices installed in the computer run Computer Setup 38 Chapter 5 Removal and replacement procedures Microtower ...

Page 49: ...r connector instead of the cable itself to avoid damaging the cable 5 Push the green release latch on the right rear side of the drive toward the center of the drive 1 and push the rear of the drive forward to unlock it 2 and then slide the drive out of the drive bay 3 Installing a slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access ...

Page 50: ...able and data cable to the back of the optical drive 7 If installing a new drive connect the opposite end of the data cable to one of the white SATA connectors labeled SATA4 or SATA5 on the system board 8 Replace the front bezel 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when t...

Page 51: ...to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 Remove the front bezel Front bezel on page 27 4 Disconnect the power cable and data cable from the back of the hard drive 5 Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 Drives 41 ...

Page 52: ...ble and data cable to the back of the hard drive 6 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE HP ProDesk 400 G2 and 480 G2 models You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable...

Page 53: ...d drive 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 Disconnect the power cable and data cable from the back of the hard drive 4 Disconnect the power cable and data cable from the back of the hard drive 5 Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 Drives 43 ...

Page 54: ...nnect the opposite end of the data cable to the appropriate system board connector NOTE HP ProDesk 400 G2 and 480 G2 models You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 HP ProDesk 490 G2 models You mu...

Page 55: ... WLAN module 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 If replacing a WLAN module remove the PCIe card that houses the module Expansion cards on page 32 Go to step 4 or If installing a WLAN module connect the module to the PCIe card and then install the PCIe card in the computer Expansion cards on page 32 Go to...

Page 56: ...way to remove it from the socket 3 7 To install a WLAN module in the socket on the PCIe card noting the notch 1 in the socket insert the module into the socket 2 8 Press the module down into place 3 9 Tighten the two Phillips screws 4 that secure the module to the PCIe card 46 Chapter 5 Removal and replacement procedures Microtower ...

Page 57: ...10 Connect the antenna cables from the module 5 WLAN module 47 ...

Page 58: ...inning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges a...

Page 59: ...e positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plug in t...

Page 60: ... disassembly on page 25 2 Remove the access panel Access panel on page 26 3 From the outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer NOTE Chassis appearance may vary 4 From the inside of the computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module reverse the removal...

Page 61: ...ess panel Access panel on page 26 3 Remove the front bezel Front bezel on page 27 4 From the inside of the computer disconnect the three front I O cables from the following system board connectors PB LED FRONT USB3 0 FRONT AUD NOTE System board layout may vary HP ProBook 400 and 490 G2 models Front I O and power switch assembly 51 ...

Page 62: ... 5 Remove the cables from the metal clip built into the base pan 6 From the front of the computer remove the Torx T15 screw 1 that secures the assembly to the chassis 52 Chapter 5 Removal and replacement procedures Microtower ...

Page 63: ... assembly 2 and then rotate the left side of the assembly into the chassis 3 8 From the inside of the chassis remove the assembly from the computer To reinstall the assembly reverse the removal procedure Front I O and power switch assembly 53 ...

Page 64: ...ove the access panel Access panel on page 26 3 Loosen the four captive Torx T15 screws 1 that secure the heat sink to the system board and then disconnect the fan cable from the system board connector labeled CPUFAN 2 CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage t...

Page 65: ...aining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Fan sink 55 ...

Page 66: ...el Core i5 4430s 2 7 GHz 6 MB L3 cache Intel Core i3 4360 3 7 GHz 4 MB L3 cache Intel Core i3 4350 3 6 GHz 4 MB L3 cache Intel Core i3 4340 3 6 GHz 4 MB L3 cache Intel Core i3 4330 3 5 GHz 4 MB L3 cache Intel Core i3 4150 3 5 GHz 4 MB L3 cache Intel Core i3 4130 3 4 GHz 4 MB L3 cache Intel Pentium G3450 3 4 GHz 3 MB L3 cache Intel Pentium G3440 3 3 GHz 3 MB L3 cache Intel Pentium G3430 3 3 GHz 3 M...

Page 67: ... pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www...

Page 68: ... Access panel on page 26 3 From the outside front of the chassis remove the two Torx T15 screws that secure the speaker to the front of the chassis 4 From the inside of the chassis disconnect the speaker cable from the system board connector labeled SPKR 58 Chapter 5 Removal and replacement procedures Microtower ...

Page 69: ...der the drive cage remove the speaker cable from the clip built into the base of the chassis 1 and then remove the speaker from the chassis 2 To replace the speaker reverse the removal procedures Speaker 59 ...

Page 70: ...e the access panel Access panel on page 26 3 From the outside rear of the chassis remove the three Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 60 Chapter 5 Removal and replacement procedures Microtower ...

Page 71: ...5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer Fan 61 ...

Page 72: ...paration for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 Disconnect the power cables from the installed drives and the system board connectors NOTE Installed drives may vary 1 Primary hard drive 2 Secondary hard drive 3 Optical drive 4 Main system board power connector labeled PWR 5 Processor system board power connector labeled PWRCPU 62 Chapter 5 Removal and replac...

Page 73: ...Power supply connectors connect to the drives as follows P3 connector primary hard drive P5 connector primary optical drive P4 connector secondary hard drive Power supply 63 ...

Page 74: ...4 From the outside rear of the chassis remove the four silver Torx T15 screws that secure the power supply to the chassis 64 Chapter 5 Removal and replacement procedures Microtower ...

Page 75: ...ide the power supply toward the front of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure Power supply 65 ...

Page 76: ...embly Preparation for disassembly on page 25 2 Remove the access panel Access panel on page 26 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 29 Expansion cards Expansion cards on page 32 Fan sink Fan sink on page 54 Processor Processor on page 56 4 Disconne...

Page 77: ... system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 67 ...

Page 78: ...r Black External media device Processor Processor socket Silver Processor FRONT USB not used Blue not used CMOS CMOS button Yellow Reset CMOS SPKR Speaker connector White Speaker CPUFAN Processor fan connector White Processor fan FRONT AUD Front I O Blue Front I O power switch DIMM3 DIMM3 Channel B White Memory module X1PCIEXP3 PCI Express x1 Black Expansion card DIMM1 DIMM1 Channel A White Memory...

Page 79: ...ector Red Rear chassis fan SATA0 SATA 3 0 Dark blue Primary hard drive DVI VGA Display connectors Silver DVI and VGA connectors SATA1 SATA 3 0 Light blue Secondary Hard Drive USB USB ports Silver USB ports PB LED Front I O Black Front I O power switch RJ45 USB Network USB port Silver Network connector and USB ports PAR Parallel port Black Optional parallel port SERIAL Serial port Silver Integrated...

Page 80: ... Expansion card BAT Battery socket Black RTC battery X16PCIEXP PCI Express x16 Black Expansion card FRONT USB3 0 Front I O Blue Front I O power switch CHFAN2 Chassis fan connector Red Rear chassis fan SPKR Speaker connector White Speaker IN OUT Input and output jacks Silver Headphone and microphone jacks PSWD Password jumper Green Clear system passwords FRONT AUD Front I O Blue Front I O power swi...

Page 81: ...ernal media connector Black External media device CHFAN2 Chassis fan connector Red Rear chassis fan MEDIA External media connector Black External media device XU Processor socket Silver Processor BAT Battery socket Black RTC battery CPUFAN Processor fan connector White Processor fan SPKR Speaker connector White Speaker DIMM1 DIMM1 Channel B White Memory module FRONT AUD Front I O Blue Front I O po...

Page 82: ...ear system passwords DISPLAY DisplayPort Blue Optional DisplayPort Expansion Card SATA4 SATA 2 0 Light blue Optical drive DVI VGA Display connectors Silver DVI and VGA connectors SATA0 SATA 3 0 Dark blue Primary hard drive USB USB ports Silver USB ports SATA1 SATA 3 0 Light blue Secondary Hard Drive RJ45 USB Network USB port Silver Network connector and USB ports PB LED Front I O Black Front I O p...

Page 83: ...ss of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as dur...

Page 84: ...ayed or Follow the Windows 8 instructions for rebooting the computer into the Computer Setup F10 Utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup U...

Page 85: ...you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory ...

Page 86: ...EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy...

Page 87: ...tringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warrant...

Page 88: ... changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR has been previously saved The current bootable disk is the same disk from which the backup copy was saved CAUTION Restoring a previously saved M...

Page 89: ...able legacy boot options in Storage Boot Order are not displayed Default is enabled Secure Boot Enable Disable Allows you to make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run dur...

Page 90: ...t a normal shutdown goes to the S4 state S0 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or di...

Page 91: ...n previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the swit...

Page 92: ...Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller Option ROM Launch Policy Let you set the launch policy for option ROMs An Option ROM typically consists of firmware that is called by the system BIOS For example an adapter card that controls a boot device might contain firmware that is u...

Page 93: ...d The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 116 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a differen...

Page 94: ...s turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 116 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps th...

Page 95: ...is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access...

Page 96: ...f you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the exter...

Page 97: ...an be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Go to Start All Programs Accessories Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen r...

Page 98: ... and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system boar...

Page 99: ... or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 ...

Page 100: ...f applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page ...

Page 101: ... the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Sto...

Page 102: ...ard to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab loc...

Page 103: ...e boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monit...

Page 104: ...ured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth i...

Page 105: ... or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up...

Page 106: ...as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of y...

Page 107: ...he appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol You can copy...

Page 108: ...When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced Device Options Internal Speaker The application is set to use a different audio device than speakers Some graphics...

Page 109: ...the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct...

Page 110: ...inter will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse ...

Page 111: ...able or enable the Num Lock key in Computer Setup at Advanced Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Sh...

Page 112: ...he computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 7 1 Solving Hardware Installation Problems A new device is not recognized as part of the system Ca...

Page 113: ... installation NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pau...

Page 114: ... bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum Power Savin...

Page 115: ...f applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment...

Page 116: ...he correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnosti...

Page 117: ...dows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card...

Page 118: ...ule is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC an...

Page 119: ...or performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or ...

Page 120: ...he system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 102 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem I...

Page 121: ...ermine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to...

Page 122: ...e Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure USB is enabled in Storage Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defect...

Page 123: ...ou should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable mo...

Page 124: ... POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 116 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen displays Cause Solution System files may be damaged In Windows 7 use recovery media to scan hard drive for errors or use Windows ...

Page 125: ...air 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Solution Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for your version of Windows see program packagi...

Page 126: ...ull Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 73 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE The computer will beep once after a POST text message is dis...

Page 127: ...authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows...

Page 128: ...oller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 126 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfu...

Page 129: ...918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Ser...

Page 130: ... the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the ...

Page 131: ...S version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be...

Page 132: ...cution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred af...

Page 133: ...ery second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see i...

Page 134: ...ond pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the lat...

Page 135: ...he appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are p...

Page 136: ...puter by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 73 for information on backing up the CMOS settings Resetting the password jumper CAUTION If you...

Page 137: ...The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System board on page 66 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equipment 8 Plug i...

Page 138: ...out the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST...

Page 139: ... from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the system board components image at System board on page 66 5 Replace the access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and ...

Page 140: ...ics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloadi...

Page 141: ...er the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 131 ...

Page 142: ...been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the Windows 8 1 re...

Page 143: ...d the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 134 3 If the HP Recovery partition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Fol...

Page 144: ...yboard key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you ...

Page 145: ...computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP Recove...

Page 146: ...enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create re...

Page 147: ...t are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these ...

Page 148: ... file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 138 or System Recovery when Windows is not responding on page 139 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recove...

Page 149: ...ows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 135 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD an...

Page 150: ...ystem DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you hav...

Page 151: ...ndows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 141 ...

Page 152: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 153: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 154: ...s 1 Download the latest BIOS system ROM from the HP website 2 Follow the instructions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security De...

Page 155: ... Replace the hood and AC power cord and turn the computer on The passwords are now cleared and all other user configurable non volatile memory settings are reset to their factory default values 14 Enter the F10 setup utility 15 Select File Default Setup Restore Factory Settings as Default This will set the default settings back to the factory defaults 16 Select File Apply Defaults and Exit 17 Shut...

Page 156: ... 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Standard Efficiency 300W 180W active PFC 230 VAC input only 300W 180W Reg 115V 230 VAC input only High Efficiency 80 PLUS Bronze 300W 180W active PFC EStar 6 82 85 82 efficient at 20 50 100 load 115V 82 85 82 efficient at 20 50 100 load 230V Rated Voltage Range1 200 240 VAC 300W 18...

Page 157: ...tem to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 2 High efficiency power supply is a requirement for ENERGY STAR qualification in conjunction with a select range of processors and modules 147 ...

Page 158: ...creating 136 using for restore 140 Driver Recovery media Windows 134 Driver Recovery media Windows 8 1 134 drives 15 cable connections 36 installation 36 locations 38 E electrostatic discharge ESD 17 preventing damage 18 error codes 116 123 messages 116 expansion card installation 32 removal 32 F F10 Setup access problem 85 f11 recovery Windows 8 132 f11 recovery Windows 8 1 132 fan illustrated 13...

Page 159: ... CD ROM or DVD 110 Computer Setup 85 F10 Setup 85 flash drive 112 front panel 112 general 85 hard drive 90 hardware installation 102 Internet access 113 keyboard 100 Media Card Reader 92 memory 108 monitor 93 mouse 100 network 104 power 89 printer 99 processor 109 software 114 processor removal and replacement 56 processor problems 109 processors list 10 product ID location 5 R rear fan removal an...

Page 160: ...e on LAN feature 104 Windows 7 backing up information 137 backup and recovery 134 Backup and Restore 137 creating backups 135 creating recovery media 135 creating system restore points 135 hard drive recovery 138 Help and Support 134 steps for creating recovery discs 136 steps for creating recovery media 135 steps for creating recovery USB flash drive 136 System Recovery 138 System Recovery using ...

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