HP PCIe U320, User Manual

Page: 32 / 61

Windows installation troubleshooting
When working properly, the ATTO Technology Banner should appear shortly after booting the computer,
as shown in Figure 7 .
Figure 7 ATTO Technology Banner
The adapter will be listed as
ATTO ExpressPCI UL5D SCSI Adapter
in the Windows Device
Manager, as shown in Figure 8 .
Figure 8 Adapter in Windows Device Manager
Table 4 Windows installation troubleshooting table
Symptoms
Troubleshooting steps
The computer will not boot
past its Power On Self Test
when the host adapter is
installed
• Check the adapter installation (see Investigating the adapter
installation , page 31).
• Disconnect any SCSI devices from the host adapter and reboot the
computer. If this resolves the issue, check the SCSI cables and devices
(see Investigating the SCSI cables and devices , page 31).
• If the computer still does not boot, try installing the host adapter in a
different computer. If the host adapter works in the new computer, report
this as a possible interoperability issue between the host adapter and
the computer. If the problem follows the host adapter, replace it with
a new adapter.
• Verify that the latest version of the computer BIOS is installed. Use
caution when updating the computer’s BIOS. A mistake could leave
the system in an unusable state.
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Troubleshooting