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HP Pavilion TouchSmart Notebook PC, Maintenance And Service Manual

The HP Pavilion TouchSmart Notebook PC offers a seamless blend of style and performance. Unlock its full potential with the comprehensive Maintenance And Service Manual, available for free download on our website. Explore the manual and unleash the power of your device with detailed instructions and troubleshooting tips.

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Spare part number

Description

740102-171

Keyboard in black finish for use in Saudi Arabia (includes keyboard cable) for use with computer
models with Intel processors

740102-201

Keyboard in black finish for use in Brazil (includes keyboard cable) for use with computer models
with Intel processors

740102-251

Keyboard in black finish for use in Russia (includes keyboard cable) for use with computer models
with Intel processors

740102-281

Keyboard in black finish for use in Thailand (includes keyboard cable)

740102-291

Keyboard in black finish for use in Japan (includes keyboard cable) for use with computer models
with Intel processors

740102-AB1

Keyboard in black finish for use in Taiwan (includes keyboard cable)

740102-AD1

Keyboard in black finish for us in South Korea (includes keyboard cable)

740102-B31

Keyboard in black finish for International use (includes keyboard cable) for use with computer
models with Intel processors

740102-BB1

Keyboard in black finish for use in Israel (includes keyboard cable) for use with computer models
with Intel processors

740102-BG1

Keyboard in black finish for use in Switzerland (includes keyboard cable) for use with computer
models with Intel processors

740102-DB1

Keyboard in black finish for use in Canada  (includes keyboard cable)

740102-DH1

Keyboard in black finish for use in Nordic regions (includes keyboard cable) for use with computer
models with Intel processors

740102-FL1

Keyboard in black finish for use in the Czech Republic and Slovak Republic (includes
keyboard cable) for use with computer models with Intel processors

740103-001

Keyboard in painted island-style pearl white finish for use in the United States (includes
keyboard cable)

740103-031

Keyboard in painted island-style pearl white finish for use in United Kingdom (includes
keyboard cable), for use with computer models with Intel processors

740103-041

Keyboard in painted island-style pearl white finish for use in Germany (includes keyboard cable),
for use with computer models with Intel processors

740103-051

Keyboard in painted island-style pearl white finish for use in France (includes keyboard cable), for
use with computer models with Intel processors

740103-071

Keyboard in painted island-style pearl white finish for use in Spain (includes keyboard cable), for
use with computer models with Intel processors

740103-131

Keyboard in painted island-style pearl white finish for use in Portugal (includes keyboard cable),
for use with computer models with Intel processors

740103-141

Keyboard in painted island-style pearl white finish for use in Turkey (includes keyboard cable), for
use with computer models with Intel processors

740103-161

Keyboard in painted island-style pearl white finish for use in Latin America (includes
keyboard cable)

740103-171

Keyboard in painted island-style pearl white finish for use in Saudi Arabia (includes
keyboard cable), for use with computer models with Intel processors

740103-201

Keyboard in painted island-style pearl white finish for use in Brazil (includes keyboard cable), for
use with computer models with Intel processors

34

Chapter 3   Illustrated parts catalog

Summary of Contents for Pavilion TouchSmart Notebook PC

Page 1: ...HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC Maintenance and Service Guide ...

Page 2: ...ble on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...ustrated parts catalog 17 Computer major components 17 Display assembly subcomponents 25 Miscellaneous parts 26 Mass storage devices 27 Sequential part number listing 27 4 Removal and replacement procedures preliminary requirements 36 Tools required 36 Service considerations 36 Plastic parts 36 Cables and connectors 37 Drive handling 37 Grounding guidelines 38 Electrostatic discharge damage 38 Pac...

Page 8: ...ery 78 Fan 80 Heat sink assembly 82 Power connector cable 86 Speakers 87 Display assembly 88 Display assembly subcomponents 91 7 Windows 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 94 Starting Setup Utility BIOS 94 Updating the BIOS 94 Determining the BIOS version 94 Downloading a BIOS update 95 Using HP PC Hardware Diagnostics UEFI 95 Downloading HP PC Hardware Diagnostics UEFI...

Page 9: ...ng HP Recovery media 105 Restore and recovery 106 Recovering using HP Recovery Manager 107 What you need to know 107 Using the HP Recovery partition to recover a minimized image 107 Using HP Recovery media to recover 108 Changing the computer boot order 108 Removing the HP Recovery partition 108 11 Ubuntu Linux Backing up restoring and recovering 110 Performing a system recovery 110 Creating the r...

Page 10: ...x ...

Page 11: ...UMA graphics AMD A6 5200 2 0 GHz 2 MB L2 1600 MHz DDR3L quad core 25 W AMD A4 5000 1 5 GHz 2 MB L2 1600 MHz DDR3L quad core 15 W AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W Intel 4th generation processors Intel CoreTM i7 4500U 1 8 GHz processor 3 0 MB L3 cache 15 W Intel Core i5 4200U 1 6 GHz processor 3 0 MB L3 cache 15 W Intel Core i3 4005U 1 7 GHz processor 3 0 MB L3 cache 15 W 3...

Page 12: ...el HD Graphics 4000 for use with 3rd Generation Intel Core processors Intel HD Graphics for use with 3rd Generation Intel Pentium processors Switchable discrete graphics Supports HD decode DX11 1 and HDMI Px5 5 HD decode DX11 and HDMI AMD Start Now AMD IOIC 1 0 AMD Start Now AMD IOIC 2 0 Optimus supports Dynamic Switching AMD Radeon HD 8670M with 2048 MB of dedicated video memory 256 M x 16 DDR3 1...

Page 13: ...4096 MB 1 or 2048 MB 2 2048 MB 2048 MB 1 Two SODIMM customer accessible upgradable memory module slots DDR3L 1600 MHz dual channel support DDR3L 1600 MHz single channel support Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 500 GB 5400 rpm...

Page 14: ...bgn 2x2 Wi Fi Bluetooth 4 0 combo adapter WLAN module Intel WiDi support Support for Intel Smart Connect Technology 4 1 No support for Ubuntu Linux Mediatek MT7630E 802 11 bgn 1x1 Wi Fi Bluetooth 4 0 Combo Adapter External media cards HP Multi Format Memory Card Reader slot with push push technology supporting the following digital card formats Secure Digital SD Memory Card Secure Digital High Cap...

Page 15: ...apter nPFC 3 wire 4 5 mm 90 W Smart AC adapter PFC 3 wire 4 5 mm Supports battery fast charge Supports the following batteries battery is user removable 4 cell battery 41 Whr 2 8 AH 4 cell battery 48 Whr 3 2 AH Security Security cable lock Intel IPT support Intel AT p Ready support select models only Operating system Preinstalled Windows 8 Standard 64 bit Windows 8 Professional 64 bit FreeDOS 2 0 ...

Page 16: ...Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the mouse or Swipe from the top of the TouchPad to reveal all apps 2 Select the All apps icon 6 Chapter 2 External component identific...

Page 17: ...al microphone only devices WARNING To reduce the risk of personal injury adjust the volume before using the headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connecte...

Page 18: ...flow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 ports 2 Connect op...

Page 19: ...ideo and captures photographs Some models may allow you to video conference and chat online using streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regula...

Page 20: ...ects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 21: ...select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLA...

Page 22: ... the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your po...

Page 23: ... key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Top 13 ...

Page 24: ...d off during routine operation 5 Service door Provides access to the wireless LAN WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning me...

Page 25: ... Bottom on page 14 Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the servic...

Page 26: ...ovide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 External component identification ...

Page 27: ...ter major components NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details Computer major components 17 ...

Page 28: ...18 Chapter 3 Illustrated parts catalog ...

Page 29: ... for use with computer models with Intel processors 740102 201 Canada 740102 DB1 Czech Republic and Slovak Republic for use with computer models with Intel processors 740102 FL1 France for use with computer models with Intel processors 740102 051 Germany for use with computer models with Intel processors 740102 041 International use for use with computer models with Intel processors 740102 B31 Isr...

Page 30: ...0103 161 Nordic regions for use with computer models with Intel processors 740103 DH1 Portugal for use with computer models with Intel processors 740103 131 Russia for use with computer models with Intel processors 740103 251 Saudi Arabia for use with computer models with Intel processors 740103 171 South Korea 740103 AD1 Spain for use with computer models with Intel processors 740103 071 Switzerl...

Page 31: ... 1 6 GHz processor 3 0 MB L3 cache 15 W for use with FreeDOS and Ubuntu 734423 001 Intel Core i5 4200U 1 6 GHz processor 3 0 MB L3 cache 15 W for use with Windows Standard 734423 501 Intel Core i5 4200U 1 6 GHz processor 3 0 MB L3 cache 15 W for use with Windows Professional 734423 601 Intel Core i3 4005U 1 7 GHz processor 3 0 MB L3 cache 15 W for use with FreeDOS and Ubuntu 734424 001 Intel Core ...

Page 32: ... and Ubuntu 738156 001 NVIDIA N14P GV2 GeForce GT 740M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with Windows Standard 738156 501 NVIDIA N14P GV2 GeForce GT 740M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with Windows Professional 738156 601 AMD Radeon 8670M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with FreeDOS and Ubuntu 734426 001 AMD R...

Page 33: ...B L2 1600 MHz DDR3L quad core 19 W for use with FreeDOS and Ubuntu 736822 001 AMD A76M chipset A8 4555M processor 2 4 GHz 1 6 GHz 4 MB L2 1600 MHz DDR3L quad core 19 W for use with Windows Standard 736822 501 AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W for use with FreeDOS and Ubuntu 734447 001 AMD E2 3000 1 65 GHz 1 MB L2 1600 MHz DDR3L dual core 15 W for use with Windows Standard ...

Page 34: ...emory module 691740 001 8 GB memory module 693374 001 16 WLAN module Intel Wireless N 7260BN 802 11 bgn 2x2 Wi Fi BT 4 0 combo adaptor for use with computer models with Intel processors not supported on Ubuntu 717384 001 Mediatek MT7630E 802 11 bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter for use with computer models with Intel processors 710418 001 Qualcomm Atheros AR9485 802 11 bgn Wi Fi...

Page 35: ...es adhesive and screws 725665 001 4 Display panel cable includes webcamera microphone module cable and screws 734407 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers and 2 rubber screws 734400 001 6 Display Hinge Kit includes left and right hinges and 2 rubber screws 734408 001 7 Display back cover includes 2 rubber screws Aluminum with midnight black finish 73440...

Page 36: ...ter models with Intel processors 490371 011 For use in Brazil 490371 202 For use in Denmark for use with computer models with Intel processors 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel for use with computer models with Intel processors 490371 BB1 For use in Italy 490371 061 For use in Japan for use with computer models with Intel processors 490371 291 Fo...

Page 37: ...des optical drive hardware kit with optical drive bezel bracket and connector cable 734415 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m for use with computer models with Intel processors 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371...

Page 38: ...675794 001 Qualcomm Atheros AR9485 802 11 bgn Wi Fi Adapter 676521 005 1 TB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket hard drive connector cable or screws NOTE The hard drive rubber bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 740706 001 683802 005 500 GB 5400 rpm hard drive SATA 7 0 mm does not include...

Page 39: ...splay back cover in silver finish includes 2 rubber screw covers 734405 001 Display back cover in aluminum with midnight black 734406 001 Base enclosure includes battery release latch mechanism RJ 45 cover and screws 734407 001 Display panel cable includes includes webcamera microphone module cable and screws 734408 001 Display Hinge Kit includes left and right hinges and 2 rubber screws 734409 00...

Page 40: ...hermal material 734424 601 System board for use with computer models with UMA graphics Intel HM86 Express chipset and Core i3 4005U 1 7 GHz processor 3 0 MB L3 cache 15 W for use with Windows Professional includes replacement thermal material 734426 001 System board for use with computer models with switchable discrete graphics AMD Radeon 8670M 2 GB graphics and Intel Core i5 4200U 1 6 GHz process...

Page 41: ...raphics and A10 5745M processor 2 9GHz 2 1GHz 2 GB L2 1333 MHz DDR3L quad core 25 W for use with FreeDOS and Ubuntu 734441 501 System board for use with computer models with switchable discrete graphics AMD Radeon 8670M 2 GB graphics and A10 5745M processor 2 9 GHz 2 1 GHz 2 GB L2 1333 MHz DDR3L quad core 25 W for use with Windows Standard 734443 001 System board for use with computer models with ...

Page 42: ...for use with computer models with UMA graphics AMD A76M chipset A6 4455M processor 2 6 GHz 2 1 GHz 2 MB L2 1600 MHz DDR3L Dual 19 W for use with FreeDOS and Ubuntu 736821 501 System board for use with computer models with UMA graphics AMD A76M chipset A6 4455M processor 2 6 GHz 2 1 GHz 2 MB L2 1600 MHz DDR3L Dual 19 W for use with Windows Standard 736822 001 System board for use with computer mode...

Page 43: ...board for use with computer models with switchable discrete graphics NVIDIA N14P GV2 GeForce GT 740M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with FreeDOS and Ubuntu 738156 501 System board for use with computer models with switchable discrete graphics NVIDIA N14P GV2 GeForce GT 740M 2 GB graphics and Intel Core i5 4200U 1 6 GHz DC 15 W for use with Windows Standard 738156 601...

Page 44: ...in the Czech Republic and Slovak Republic includes keyboard cable for use with computer models with Intel processors 740103 001 Keyboard in painted island style pearl white finish for use in the United States includes keyboard cable 740103 031 Keyboard in painted island style pearl white finish for use in United Kingdom includes keyboard cable for use with computer models with Intel processors 740...

Page 45: ...processors 740103 BG1 Keyboard in painted island style pearl white finish for use in Switzerland includes keyboard cable for use with computer models with Intel processors 740103 DB1 Keyboard in painted island style pearl white finish for use in Canada includes keyboard cable 740103 DH1 Keyboard in painted island style pearl white finish for use in Nordic regions includes keyboard cable for use wi...

Page 46: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Page 47: ...nserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not ...

Page 48: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 49: ...d to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use con...

Page 50: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 51: ...res described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There may be as many as 5 screws that must be...

Page 52: ... power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Firmly slide the battery lock latch 1 to unlock the battery and slide the battery release latch 2 to release the battery 3 Slide the battery 3 from the middle to remove it from the computer To insert the battery CAUTION Do not slant the battery as...

Page 53: ...e door Description Spare part number Service door is available with the Plastics Kit 734419 001 1 Using a small Phillips screwdriver loosen the service door screw 1 2 Lift the door 2 3 Slide the service door 3 forward to remove Component replacement procedures 43 ...

Page 54: ...ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 5 Remove the service door see Service door on page 43 Remove the memory module NOTE Note the locatio...

Page 55: ...2 Remove the memory module 2 by pulling it away from the slot at a 45 degree angle Reverse this procedure to install the memory module Component replacement procedures 45 ...

Page 56: ...le authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibe...

Page 57: ...the Phillips M2 0 2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to in...

Page 58: ...unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 Remove the optical drive 1 Using a small Phillips screwdriver remove the Phillips M2 5 6 5 screw that secures the optical drive to the computer 1 2 Using the screwdriver push on the rear of the optical drive to disconnect it from the computer 3 If necessary us...

Page 59: ... Phillips screws from the optical drive 1 and remove the bracket 2 2 Use an unbent paperclip and press in gently on the paper clip 1 and release from the tab 2 until the disc tray releases Tilt the tray 3 and pull the bezel 4 to remove it Reverse this procedure to reassemble and install the optical drive Component replacement procedures 49 ...

Page 60: ...al number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There may be as many as 51 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw s...

Page 61: ...anel follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 Remove the panel If it is necess...

Page 62: ...b Remove the display bezel 6 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...rews 1 and carefully move the display panel 2 to the keyboard Release the tab 1 and disconnect the display panel cable connector 2 Lift the panel 3 to remove it Reverse this procedure to replace the panel Component replacement procedures 53 ...

Page 64: ...e black finish for International use 740102 B31 Textured island style black finish for use in Israel 740102 BB1 Textured island style black finish for use in Switzerland 740102 BG1 Textured island style black finish for use in Canada 740102 DB1 Textured island style black finish for use in Nordic regions 740102 DH1 Textured island style black finish for use in the Czech Republic and Slovak Republi...

Page 65: ...models with Intel processors 740103 B31 Painted island style white finish for use in Israel for use with computer models with Intel processors 740103 BB1 Painted island style white finish for use in Switzerland for use with computer models with Intel processors 740103 BG1 Painted island style white finish for use in Canada 740103 DB1 Painted island style white finish for use in Nordic regions for ...

Page 66: ... Remove the 2 Phillips M2 5 6 5 screws that secure the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...rd push tool into the left retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 57 ...

Page 68: ... keyboard 1 up and forward until it rests upside down on the palm rest Release the ZIF connector 2 by lifting connector tab and then disconnecting the keyboard cable 3 from the system board 8 Remove the keyboard 4 Reverse this procedure to install the keyboard 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...and screw lock size and location during removal and replacement Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 and then r...

Page 70: ...e the 5 Phillips M2 5 3 0 screws that secure the top cover to the base enclosure 2 Disconnect the power button cable 1 and the TouchPad cable 2 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ... the 8 Phillips M2 5 6 5 screws from the bottom of the computer 5 Turn the computer over and open the display 6 Gently pull on the right upper corner 1 and lift around the edges of the top cover 2 Lift to remove the top cover 3 Component replacement procedures 61 ...

Page 72: ...and cable see Power button board on page 66 Touchpad button board includes cable and buttons see TouchPad button board on page 68 USB audio board instructions are included in the steps for removing the hard drive see Hard drive on page 63 Reverse this procedure to install the top cover 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...e removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then re...

Page 74: ...ing the connector and lifting the cable Remove the USB audio cable Phillips M 2 5 3 0 screw 2 and then lift the USB audio board 3 The USB audio board spare part number is 734417 001 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...2 Lift up the front of the hard drive 1 and then move the hard drive 2 forward 3 Disconnect the hard drive connector cable from the hard drive Component replacement procedures 65 ...

Page 76: ...puter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Optical drive see Optical drive on page 48 b Service door see Service ...

Page 77: ...ou 2 Remove the Phillips PM2 5 2 5 screw 1 that secures the power button board to the top cover 3 Remove the power button board 2 with cable the cable was disconnected when removing the top cover Reverse this procedure to install the power button board Component replacement procedures 67 ...

Page 78: ... page 48 b Service door see Service door on page 43 c WLAN module see WLAN module on page 46 d Memory module see Memory module on page 44 e Keyboard see Keyboard on page 54 f Top cover see Top cover on page 59 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the TouchPad ZIF connector and then disconnect the TouchPad button board cable 1 from th...

Page 79: ...tion turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Optical drive see Optical drive on page 48 b Service door see Service door on page 43 c WLAN mod...

Page 80: ... system board 2 Release the optical drive connector cable from the clip 2 built into the base enclosure 3 Remove the optical drive connector cable Reverse this procedure to install the optical drive connector cable 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...he 1600 MHz DDR3 17 W for use with Windows Standard 738148 501 Pentium 2117U HM76 1 8 GHz 2 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Professional 738148 601 Core i3 3217U 1 8GHz 3 MB L3 Cache 1600 MHz DDR3 17 W for use with FreeDOS and Ubuntu 738150 001 Core i3 3217U 1 8 GHz 3 MB L3 Cache 1600 MHz DDR3 17 W for use with Windows Standard 738150 501 Core i3 3217U 1 8 GHz 3 MB L3 Cache 160...

Page 82: ...with Intel processors and switchable discrete graphics 3rd generation AMD Radeon 8670M 2 GB graphics and Intel Core i3 3217U 1 8 GHz L3 Cache 1600 MHz DDR3 17 W for use with FreeDOS and Ubuntu 738152 001 AMD Radeon 8670M 2 GB graphics and Intel Core i3 3217U 1 8 GHz L3 Cache 1600 MHz DDR3 17 W for use with Windows Standard 738152 501 AMD Radeon 8670M 2 GB graphics and Intel Core i3 3217U 1 8 GHz L...

Page 83: ... 1333 MHz DDR3L quad core 25 W for use with FreeDOS and Ubuntu 734441 001 AMD Radeon 8670M 2 GB graphics and A10 5745M processor 2 9 GHz 2 1 GHz 4 MB L2 1333 MHz DDR3L quad core 25 W for use with FreeDOS and Ubuntu 734441 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut...

Page 84: ...bly see Heat sink assembly on page 82 Remove the system board 1 Disconnect the following cables from the system board Display panel cable 1 Speaker cable 2 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...tor bracket to the base enclosure Remove the power connector bracket 2 3 Remove the 2 Phillips M2 5 5 0 screws 1 that secure the system board to the base enclosure 4 Lift the right side of the system board 2 until it rests at an angle Component replacement procedures 75 ...

Page 86: ... the system board 4 by sliding it up and to the right at an angle 6 Remove the hard drive connector cable a Turn the system board upside down with the front toward you 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...hard drive connector cable from the system board The hard drive cable is part of the Hard Drive Hardware Kit part number 740706 001 Reverse this procedure to install the system board Component replacement procedures 77 ...

Page 88: ...owing components a Optical drive see Optical drive on page 48 b Service door see Service door on page 43 c Remove the WLAN module see WLAN module on page 46 d Remove the Memory module see Memory module on page 44 e Keyboard see Keyboard on page 54 f Top cover see Top cover on page 59 g Hard drive see Hard drive on page 63 h System board see System board on page 71 Remove the RTC battery 1 Turn the...

Page 89: ...3 Remove the RTC battery 2 Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up Component replacement procedures 79 ...

Page 90: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Optical drive see Optical drive on page 48 b Service door see Service door o...

Page 91: ...4 Remove the fan 3 from the system board Reverse this procedure to install the fan Component replacement procedures 81 ...

Page 92: ... for use only on computer models equipped with AMD processors and switchable discrete graphics 25 W 734451 001 Before removing the heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord f...

Page 93: ...e system board NOTE Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components it may be necessary to move the heat sink assembly from side to side to detach it 4 Remove the thermal material The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat si...

Page 94: ...at sink assembly and system board components it may be necessary to move the heat sink assembly from side to side to detach it 7 Remove the thermal material The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat sink assembly is removed Replacement thermal material is included with the heat sink assembly and sy...

Page 95: ...Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics Component replacement procedures 85 ...

Page 96: ... then remove the following components a Optical drive see Optical drive on page 48 b WLAN module see WLAN module on page 46 c Memory module see Memory module on page 44 d Keyboard see Keyboard on page 54 e Top cover see Top cover on page 59 f Hard drive see Hard drive on page 63 g System board see System board on page 71 Remove the power connector board NOTE The power connector bracket was removed...

Page 97: ... from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Optical drive see Optical drive on page 48 b WLAN module see WLAN module on page 46 c Memory module see Memory module on page 44 d Keyboard see Keyboard on page 54 e Top cover see Top cover on pa...

Page 98: ... install the speakers Display assembly Display assembly 35 56 cm 14 0 in high definition HD WLED SVA BrightView flat display assembly for use with HP Pavilion Notebooks This display assembly is spared at the subcomponent level only 35 56 cm 14 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks Aluminum with midnight black 7344...

Page 99: ...Disconnect all external devices from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Optical drive see Optical drive on page 48 b WLAN module see WLAN module on page 46 c Memory module see Memory module on page 44 d Keyboard see Keyboard on page 54 e Top cover see Top cover on page 59 f Hard drive see Hard drive on page 63 g System board see Syst...

Page 100: ...the display assembly subcomponents for a HP Pavilion notebook flat display model see Display assembly subcomponents on page 25 Reverse this procedure to install the display assembly 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 101: ... 001 Pearl white finish 726193 001 Raspberry finish 736812 001 Regal purple finish 734403 001 Revolutionary blue finish 734402 001 Silver finish 734404 001 Before removing the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect t...

Page 102: ... 1 from the webcamera microphone module The webcamera microphone module cable is part of the display panel cable b Detach the webcamera microphone module 2 from the display back cover 2 If it is necessary to replace the hinges a Remove the two top screws 1 and two bottom screws 2 from the display hinges b Remove the display hinge covers 2 c Remove the hinges 3 from the display enclosure 92 Chapter...

Page 103: ...to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided tape b Release the wireless antenna cables from the clips 2 built into the display back cover c Remove the wireless antenna cables and transceivers 3 Reverse this procedure to ins...

Page 104: ...ost BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the ...

Page 105: ... more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instru...

Page 106: ...un and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click Searc...

Page 107: ...art Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediatel...

Page 108: ...elect Exit Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu disp...

Page 109: ...ning on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides s...

Page 110: ...es If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly Sy...

Page 111: ...ors 2 01 kg 4 42 lbs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 1...

Page 112: ...l within this range of temperatures 35 56 cm 14 0 in display specifications Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 56 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m2 nits typical Backlight WLED Total power consumption 3 2 W max Viewing angle 45 horizontal 15 up 35 down vertical typical 102 Chapter 9 Specifications ...

Page 113: ... 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD V...

Page 114: ...6X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode 104 Chapter 9 Specifications ...

Page 115: ...wing recovery options System Recovery Reinstalls the original operating system and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re...

Page 116: ...n process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen ...

Page 117: ...ftware applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was in...

Page 118: ... Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restar...

Page 119: ... to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 109 ...

Page 120: ...tem restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System ...

Page 121: ...llow the on screen instructions NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet for more information Backing up your information You should back up your co...

Page 122: ...ight of the top panel and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored and click Forward 4 Select the location and folder where the files are to be restored and click Forward 5 Follow the on line instructions 6 Click Restore to start res...

Page 123: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 124: ...Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 114 Chapter 12 Power cord set requi...

Page 125: ...or size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval n...

Page 126: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 13 Recycling ...

Page 127: ...odels 108 bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light identifying 11 chipset product description 1 components bottom 14 display 9 left side 8 right side 7 top 10 computer major components 17 computer specifications 101 connector power 8 D default settings restoring for Ubuntu Linux computer models 98 deleted files restoring for Windows 8 computer models 106 disp...

Page 128: ...dentifying 9 J jacks audio in microphone 7 audio out headphone 7 network 8 RJ 45 network 8 K keyboard product description 5 removal 54 spare part numbers 19 33 34 35 54 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch battery release 14 lights AC adapter 8 caps lock 11 hard drive 7 mute 11 network 8 power...

Page 129: ...overy media for Windows 8 computer models 106 recovery media creating for Windows 8 computer models 105 creating using HP Recovery Manager for Windows 8 computer models 106 recovery partition for Windows 8 computer models 107 removing for Windows 8 computer models 108 regulatory information regulatory label 16 wireless certification labels 16 removal replacement procedures 41 50 restore recovery f...

Page 130: ...part numbers 20 31 59 TouchPad buttons 10 TouchPad button board removal 68 spare part number 21 30 68 TouchPad zone identifying 10 traveling with the computer 16 U USB 2 0 ports identifying 7 USB 3 0 ports identifying 8 USB audio board removing 64 spare part number 21 64 USB audio board spare part number 30 V vents identifying 8 14 video product description 4 W webcam light identifying 9 webcamera...

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