HP Pavilion dv7-6c00 User Manual Download Page 1

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User Guide

HP Notebook

Summary of Contents for Pavilion dv7-6c00

Page 1: ...User Guide HP Notebook ...

Page 2: ...ditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2011 Document Part Number 657628 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...isplay 12 Rear 13 Bottom 14 Labels 15 3 HP QuickWeb select models only 16 Getting started 16 Starting HP QuickWeb 17 4 Networking 18 Using an Internet service provider 18 Creating a wireless connection 19 Identifying wireless and network status icons 19 Turning wireless devices on or off 20 Using HP Connection Manager select models only 20 Using operating system controls 20 Using a WLAN 20 Connect...

Page 6: ...on 26 Navigating 27 Selecting 27 Using TouchPad gestures 28 Scrolling 29 Pinching Zooming 29 Rotating 30 Flicking 30 Using the keyboard 31 Using the action keys 31 Using the hotkeys 32 Using keypad 33 Using the integrated numeric keypad 33 Using an optional external numeric keypad 33 6 Multimedia and other features 34 Using the media activity controls 34 Audio 34 Adjusting the volume 35 Checking a...

Page 7: ...eck 46 Displaying the remaining battery charge 47 Maximizing battery discharge time 47 Managing low battery levels 47 Identifying low battery levels 47 Resolving a low battery level 48 Resolving a low battery level when external power is available 48 Resolving a low battery level when a charged battery is available 48 Resolving a low battery level when no power source is available 48 Resolving a l...

Page 8: ...ing the primary hard drive 58 Removing the hard drive 58 Replacing the hard drive 60 Removing or replacing the secondary hard drive select models only 62 Removing the hard drive 62 Replacing the hard drive 63 Using optical drives select models only 65 Identifying the installed optical drive 65 Inserting an optical disc 65 Removing an optical disc 66 When the disc tray opens normally 66 When the di...

Page 9: ...ation 81 Using Windows Backup and Restore 82 Using Windows system restore points 83 When to create restore points 83 Create a system restore point 83 Restore to a previous date and time 83 13 Setup Utility BIOS and System Diagnostics 84 Using Setup Utility BIOS 84 Starting Setup Utility BIOS 84 Changing the language of Setup Utility BIOS 84 Navigating and selecting in Setup Utility BIOS 85 Display...

Page 10: ...The process of burning a disc does not begin or it stops before completion 93 Contacting customer support 94 Appendix B Cleaning your computer 95 Cleaning the display 95 Cleaning the sides and cover 95 Cleaning the TouchPad and keyboard 95 Appendix C Traveling with the computer 96 Appendix D Updating programs and drivers 98 Appendix E Electrostatic Discharge 99 Appendix F Specifications 100 Input ...

Page 11: ...the following steps 1 Set up your wired or wireless network For more information refer to Networking on page 18 2 Update your antivirus software For more information refer to Using antivirus software on page 75 3 Create recovery discs or a recovery flash drive For instructions refer to Backup and recovery on page 78 4 Get to know your computer Refer to Getting to know your computer on page 4 and P...

Page 12: ...ting the software Computer specifications Help and Support To access Help and Support select Start Help and Support NOTE For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools Instructions for contacting customer support Regulatory Sa...

Page 13: ...ranty applicable to your product located with the electronic guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard ...

Page 14: ...3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 TouchPad accent light Illuminates the TouchPad for visual comfort under dark conditions when the TouchPad is on 6 Right TouchPad button Functions like the right button on an external mouse 4 Chapter 2 Getting to know your computer ...

Page 15: ... Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad accent light Illuminates the TouchPad for visual comfort under dark conditions when the TouchPad is on 6 TouchPad light On The TouchPad is off Off The TouchPad is on 7 Fingerprint reader light Whit...

Page 16: ...to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to Setting power options on ...

Page 17: ...ows you to browse the Internet communicate with Skype and explore other HP QuickWeb programs When the computer is off or in Hibernation you can press the QuickWeb button to access these features without waiting for the operating system to start NOTE For more information refer to HP QuickWeb select models only on page 16 and to the HP QuickWeb software Help If your computer does not have HP QuickWe...

Page 18: ...rolled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the bass properties Select Start Control Panel Hardware and Sound Beats Audio Control Panel 5 Windows applications key Displays a shortcut menu for items beneath the pointer 6 Integrated numeric keypad When the keypad...

Page 19: ...Front Component Description 1 Speakers 2 Produce sound 2 Digital Media Slot Supports the following digital card formats MultiMediaCard Secure Digital SD Memory Card Front 9 ...

Page 20: ...writes to an optical disc 5 Optical drive light select models only White The optical drive is being accessed Amber The optical drive is idle 6 Optical drive eject button select models only Ejects the optical disc 7 AC adapter light White The computer is connected to external power and the battery is fully charged Amber The battery is charging Off The computer is not connected to external power 8 P...

Page 21: ...your computer model your computer may be equipped with 2 USB 3 0 ports which connect optional USB 3 0 devices and provide enhanced USB power performance USB 3 0 ports are also compatible with USB 1 0 and 2 0 devices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jacks 2 Connect optional powered stereo...

Page 22: ...use the webcam select Start All Programs Communication and Chat CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices ar...

Page 23: ...nt Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear 13 ...

Page 24: ...e memory module compartment cover 5 Hard drive bay wireless compartment and memory module compartment Holds the hard drives and provides access to the wireless LAN WLAN device and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in y...

Page 25: ...Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings...

Page 26: ...e following features Web browser Search and browse the Internet and create links to your favorite Web sites Skype select models only Communicate using Skype an application that uses voice over Internet protocol VoIP Skype lets you make conference calls or have video chats with one or more people at a time You can also make long distance phone calls to land lines Widgets Start using widgets for new...

Page 27: ...n the computer is off or in Hibernation press the button to open HP QuickWeb When the computer is in Microsoft Windows press the button to open the default Web browser When the computer is in HP QuickWeb press the button to open the Web browser NOTE If your computer does not have HP QuickWeb software the button opens the Web browser NOTE For more information refer to the HP QuickWeb software Help ...

Page 28: ...ng up for a new Internet account and configuring the computer to use an existing account To access this utility select Start All Programs Online Services Get Online ISP provided icons available in some locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a new Internet account or configure the computer to u...

Page 29: ... wireless and network status icons Icon Name Description HP Connection Manager Opens HP Connection Manager which enables you to create and manage WLAN WWAN select models only and Bluetooth connections Wired network connected Indicates that one or more network devices are connected to the network Network disabled disconnected Indicates that all network devices are disabled in Windows Control Panel ...

Page 30: ... area network WLAN Wi Fi Wireless wide area network WWAN HP Mobile Broadband Bluetooth HP Connection Manager provides information and notifications on connection status power status SIM details and SMS messages Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager Click the HP Connection Manager icon in the notifica...

Page 31: ...ction After the connection is made you can place the mouse pointer over the network icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floo...

Page 32: ...el outside the network so other WLAN devices can pick up unprotected signals You can take the following precautions to protect your WLAN Firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Wireless encryption Your computer suppor...

Page 33: ...twork PAN of Bluetooth devices For information on configuring and using Bluetooth devices refer to the Bluetooth software Help Bluetooth and Internet Connection Sharing ICS HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet When two or more computers are connected using Bluetooth and Internet Co...

Page 34: ...revents interference from TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect the network cable 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone ca...

Page 35: ...The TouchPad on your computer may look slightly different from the illustrations in this section Refer to Getting to know your computer on page 4 for specific information about the TouchPad on your computer To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse To...

Page 36: ... TouchPad is on The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on The following table shows and describes the TouchPad display icons TouchPad light Icon Description Amber Indicates that the TouchPad is off Off Indicates that the TouchPad is on 26 Chapter 5 Pointing devices and keyboard ...

Page 37: ...inter slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using pointing devices 27 ...

Page 38: ... To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics Settings 2 Click a gesture to activate the demonstration To turn the gestures on or off 1 Select Start Control Panel Hardware and Sound Synaptics Settings 2 Select the check box next to the gesture that you want to turn on or off 3 Click Apply and then click OK 28 Chapter 5 Pointing devices and keyboa...

Page 39: ...OTE Scrolling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory Using poin...

Page 40: ...clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled at the factory 30 Chapter 5 Poin...

Page 41: ...omer support f2 Decreases the screen brightness level incrementally as long as you hold down the key f3 Increases the screen brightness level incrementally as long as you hold down the key f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from the computer display to the mon...

Page 42: ... version number Control the bass settings fn b Enables or disables the Beats Audio bass settings select models only Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the bass properties Select Start Co...

Page 43: ...s turned off is reinstated when the computer is turned back on 2 Integrated numeric keypad Can be used like an external numeric keypad Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lock is off ...

Page 44: ...dia file Refer to Using the action keys on page 31 for information about your computer s media activity controls Audio Your computer provides a variety of audio related opportunities Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio programs Create burn audio CDs using the installed optica...

Page 45: ... a setting free of background noise To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording fu...

Page 46: ...Audio is disabled Webcam select models only Some computers include an integrated webcam located at the top of the display With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features Capturing and sharing video Streaming video with instant messa...

Page 47: ... display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer To connect a VGA display device connect the device cable to the external monitor port NOTE For more information on switching the screen image refer to Using the action keys on page 31 Video 37 ...

Page 48: ...rer s instructions for additional information NOTE For more information on switching the screen image refer to Using the action keys on page 31 Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon in the noti...

Page 49: ...is enabled on your computer before using the wireless display Using CyberLink PowerDVD select models only CyberLink PowerDVD turns your computer into a mobile entertainment center With CyberLink PowerDVD you can enjoy music CDs and DVD and Blu ray Disc BD movies You can also manage and edit your photo collections To start CyberLink PowerDVD select Start All Programs Music Photos and Videos and the...

Page 50: ...tion on using the battery refer to Using battery power on page 46 Inserting the battery 1 Insert the battery 1 into the battery bay 2 Pivot the battery 2 downward until it is seated The battery release latch 3 automatically locks the battery into place 40 Chapter 7 Power management ...

Page 51: ...mation To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery and then pivot the battery 2 upward 2 Remove the battery 3 from the computer Inserting or removing the battery 41 ...

Page 52: ...puter If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete and then click the Power button Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the battery Setting power options Using power saving states The computer h...

Page 53: ...the computer exits Sleep the power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power ...

Page 54: ...er plans can help you conserve power or maximize performance Viewing the current power plan Use any of the following methods Click the power meter icon in the notification area at the far right of the taskbar Select Start Control Panel System and Security Power Options Selecting a different power plan Use any of the following methods Click the power meter icon in the notification area and then sel...

Page 55: ... your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using HP Power Manager select models only Power Manager allows you to select a power plan to optimize your computer s power consumption and battery charge The following power...

Page 56: ...placement battery provided by HP or a compatible battery purchased from HP Computer battery life varies depending on power management settings programs running on the computer display brightness external devices connected to the computer and other factors Finding battery information Help and Support provides the following tools and information about the battery Battery Check tool to test battery p...

Page 57: ...ons in Windows Control Panel Preferences set using Power Options do not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light select models only indicates a low or critical battery level NOTE For additional information about the battery light refer to Getting...

Page 58: ...ery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Conserving battery power Select low power use settings through Power Options in Windows Control Panel Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an exter...

Page 59: ...necting to AC power refer to the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to extern...

Page 60: ...er and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not function...

Page 61: ...e supported on your computer refer to Front on page 9 Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Digital Media Slot and then press in on the card until it is firmly seated You will hear a sound when the device ...

Page 62: ...er or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s Web site Your computer has 4 USB ports that support USB 1 0 and 2 0 devices NOTE Depending on your computer mode...

Page 63: ...computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware ic...

Page 64: ...o a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive...

Page 65: ... it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or...

Page 66: ...he computer to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information F...

Page 67: ...d drive icon If HP 3D DriveGuard is disabled a red X is superimposed over the hard drive icon If the drives are parked a yellow moon is superimposed over the hard drive icon The icon in the Mobility Center may not show the most up to date status for the drive For immediate updates after a change in status you need to enable the notification area icon To enable the notification area icon 1 Select S...

Page 68: ... Adding or replacing a hard drive The computer supports two hard drives located in the hard drive bay on the bottom of the computer CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing a hard drive from the hard drive bay Do not remove a hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer ...

Page 69: ...hen lift up and remove the cover 2 5 Disconnect the hard drive cable 1 and then remove the 4 screws 2 from the hard drive 6 Pull the hard drive tab upward to release the hard drive and then lift the hard drive out of the hard drive bay Adding or replacing a hard drive 59 ...

Page 70: ... the hard drive into the hard drive bay 2 Replace the 4 screws 1 on the hard drive and then connect the hard drive cable 2 3 Align the tabs on the cover 1 with the notches on the computer and then close the cover 2 60 Chapter 9 Drives ...

Page 71: ...4 Replace the battery 5 Reconnect AC power and external devices to the computer 6 Turn on the computer Adding or replacing a hard drive 61 ...

Page 72: ...shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Remove the battery 4 Slide the battery release latch 1 until the cover is released and then lift up and remove the cover 2 5 Disconnect the hard drive cable 1 gently lift the cable out from under the cable clip 2 and then remove the 4 screws 3 from the hard drive 62 Chapter 9 Drives ...

Page 73: ... hard drive tab upward to release the hard drive and then lift the hard drive out of the hard drive bay Replacing the hard drive 1 Insert the hard drive into the hard drive bay Adding or replacing a hard drive 63 ...

Page 74: ...der the cable clip 2 and then connect the hard drive cable 3 3 Align the tabs on the cover 1 with the notches on the computer and then close the cover 2 4 Replace the battery 5 Reconnect AC power and external devices to the computer 6 Turn on the computer 64 Chapter 9 Drives ...

Page 75: ...3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is norma...

Page 76: ...e the disc tray and then gently pull out the tray 2 until it stops 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 66 Chapter...

Page 77: ...en pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Using optical drives select models only...

Page 78: ...ge 18 for additional information on setting up a network NOTE Some discs such as DVD movies and game discs may be copy protected and therefore unusable through DVD or CD drive sharing To share an optical drive 1 From the computer with the optical drive you are sharing select Start Computer 2 Right click the optical drive you want to share and click Properties 3 Select the Sharing tab Advanced Shar...

Page 79: ...ged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the...

Page 80: ...on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 70 Chapter 10 M...

Page 81: ...partment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 7 Align the tabs on the cover 1 with the notches on the computer and then close the cover 2...

Page 82: ...s only Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Windows updates File encryption Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to a Windows user acc...

Page 83: ...w While the Log On window is displayed the computer cannot be accessed until a Windows user password or a Windows administrator password is entered After you set a user or administrator password follow these steps 1 Initiate QuickLock 2 Exit QuickLock by entering your Windows user or administrator password Setting passwords in Setup Utility BIOS Password Function Administrator password Protects ac...

Page 84: ...press esc When the Startup Menu is displayed press f10 2 Use the arrow keys to select Security Administrator Password and then press enter To set an administrator password type your password in the Enter New Password and Confirm New Password fields and then press enter To change an administrator password type your current password in the Enter Current Password field type a new password in the Ente...

Page 85: ...Enter Password prompt type your password and then press enter After 3 unsuccessful attempts to enter the password you must restart the computer and try again Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abno...

Page 86: ...ly resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as y...

Page 87: ...ace Using the fingerprint reader Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must set up a user account with a password on the computer This account allows you to log on to your computer with a swipe of a designated finger You may also use the fingerprint reader to fill in password fields on Web sites and other programs that req...

Page 88: ...f ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 78 Chapter 12 Backup and recovery ...

Page 89: ...e creation of only one set of recovery discs or one recovery flash drive Handle these recovery tools carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external op...

Page 90: ...m HP Recovery Manager restores only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s Web site or reinstall the software from the disc provided by the manufacturer Using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pict...

Page 91: ...t options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Backing up and recovering your information It is very important to back up you...

Page 92: ...our preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste The screen image is added to the document 4 Save and print the document Using Windows Backup and Restore Guidelines Be sure that the computer is conne...

Page 93: ...ly whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert to a rest...

Page 94: ...OS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Changing the language of Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the ...

Page 95: ...hanges and then press enter or To save your changes and exit Setup Utility BIOS menus press f10 and then follow the on screen instructions or Use the arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility BIOS 2 Select the Main menu System information such as the system time and d...

Page 96: ...u display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Deter...

Page 97: ...nformation to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the netw...

Page 98: ...the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact customer support to report the issue and purchase a replacement battery You can also view system information and error logs in the System...

Page 99: ...er into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but the computer is on and the power light is on the computer may not be set to display the image on the computer screen To transfer the image to the computer screen press the f4 action key Software is functioning abnormally If the software...

Page 100: ...so do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 NOTE The fan in the computer starts up automatically to cool internal components and prevent...

Page 101: ... operator information included with your computer The optical disc tray does not open for removal of a disc 1 Insert the end of a paper clip into the release access in the front bezel of the drive 1 2 Press in gently on the paper clip until the disc tray is released and then pull out the tray until it stops 2 3 Remove the disc from the tray by gently pressing down on the spindle while lifting the ...

Page 102: ...rdware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to verify that the device is working properly The Properties window provides details about the device to help you troubleshoot issues Click the Driver tab to update disable or uninstall drivers for this device A disc does not play To play a CD DVD or BD Save your work and close all op...

Page 103: ...een colors beyond 16 bits you should not notice any loss of color while watching a movie if you lower system color properties to 16 bit color by 1 Right clicking on a blank area of the computer desktop and selecting Screen resolution 2 Selecting Advanced Settings Monitor tab 3 Selecting High Color 16 bit if this setting is not already selected 4 Clicking OK The process of burning a disc does not b...

Page 104: ...act HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html At this location you have the following choices Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail customer support Find customer support worldwide telephone numbers Locate an HP service center 94 Appe...

Page 105: ...ng the TouchPad and keyboard CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a chamois moistened with an alcohol free glass cleaner or use an acceptable germicidal disposable wipe To prevent ...

Page 106: ...gnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from...

Page 107: ...stions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for ...

Page 108: ...your programs and drivers on a regular basis to the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available 98 Appendix D Updating programs and drivers ...

Page 109: ...nstallation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching a...

Page 110: ... should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 V dc 4 74 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phas...

Page 111: ...95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 101 ...

Page 112: ... 1 Select Start All Programs HP Software Setup HP SoftPaq Download Manager 2 When SoftPaq Download Manager opens for the first time a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models Select Show software for all supported models If you have used HP SoftPaq Download Manager previously go to Step 3 a Select y...

Page 113: ...Paq selection and Internet connection speed determine how long the download process will take If you want to download only one or two SoftPaqs and have a high speed Internet connection click Download Unpack 6 Right click Install SoftPaq in the SoftPaq Download Manager software to install the selected SoftPaqs on the computer 103 ...

Page 114: ...ery temperature 48 battery replacing 40 Beats Audio 32 36 BIOS determining version 86 downloading an update 87 updating 86 Bluetooth device 19 23 Bluetooth label 15 buttons left TouchPad 4 media 34 power 6 QuickWeb 7 right TouchPad 4 volume 35 C cables USB 53 caps lock light identifying 5 caring for your computer 95 CD burning 93 Certificate of Authenticity label 15 checking audio functions 35 cle...

Page 115: ...eless 19 input power 100 installing critical security updates 76 optional security cable 77 integrated numeric keypad identifying 8 33 Intel Wireless Display 39 internal microphones identifying 12 Internet connection setup 21 ISP using 18 J jacks audio in microphone 11 audio out headphone 11 network 11 RJ 45 network 11 K keyboard hotkeys identifying 32 keypad integrated numeric 8 keypad external n...

Page 116: ...arting 17 QuickWeb button identifying 7 QuickWeb software 16 R readable media 42 recovering from the dedicated recovery partition 80 recovering from the recovery discs 81 recovery discs 79 recovery system 80 regulatory information regulatory label 15 wireless certification labels 15 restore points 83 RJ 45 network jack identifying 11 roaming to another network 23 rotating TouchPad gesture 30 S scr...

Page 117: ...xternal AC power 49 using passwords 72 using power plans 44 using power saving states 42 using system restore 83 using the power meter 44 V vents identifying 11 13 14 VGA port connecting 37 video 37 volume adjusting 35 buttons 35 keys 35 W webcam 36 webcam light identifying 12 webcam identifying 12 Windows applications key identifying 8 Windows logo key identifying 8 Windows passwords set in 73 wi...

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