HP Pavilion dm4-3000 User Manual Download | Manualshive

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A

Troubleshooting and support

Troubleshooting

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer will not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.

NOTE:

Use only the AC adapter provided with the computer or one approved by HP for this

computer.

●

If the computer is running on battery power or is plugged into an external power source other
than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the
power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank, but the computer is on and the power light is on, the computer may not be set
to display the image on the computer screen. To transfer the image to the computer screen, press the

f4

action key.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, follow these suggestions:

●

Restart the computer by selecting

Start

>

Shut down

>

Restart

.

If you cannot restart the computer using this procedure, refer to the next section,

The computer

is on but not responding on page 95

.

●

Run a virus scan. For information about using the antivirus resources on the computer, refer to

Securing your computer and information on page 74

.

94

Appendix A Troubleshooting and support

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Summary of Contents for Pavilion dm4-3000

Page 1: ...User Guide HP Notebook ...

Page 2: ...ed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2011 Document Part Number 659983 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software prod...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...2 Bottom 13 Labels 14 3 HP QuickWeb 15 Getting started 15 Starting HP QuickWeb 16 4 Networking 17 Using an Internet service provider 18 Creating a wireless connection 19 Identifying wireless and network status icons 19 Turning wireless devices on or off 20 Using HP Connection Manager select models only 20 Using operating system controls 20 Using a WLAN 20 Connecting to an existing WLAN 21 Setting ...

Page 6: ... on 26 Navigating 27 Selecting 27 Using TouchPad gestures 28 Scrolling 29 Pinching Zooming 29 Using the keyboard 30 Using the action keys 30 Using the hotkeys 32 6 Multimedia and other features 33 Using the media activity controls 33 Audio 33 Adjusting the volume 34 Checking audio functions on the computer 34 Intel Wireless Display 35 Using Beats Audio select models only 35 Webcam 36 Video 36 VGA ...

Page 7: ...ow battery level 47 Resolving a low battery level when external power is available 47 Resolving a low battery level when a charged battery is available 47 Resolving a low battery level when no power source is available 47 Resolving a low battery level when the computer cannot exit Hibernation 47 Conserving battery power 48 Storing a battery 48 Disposing of a used battery 48 Replacing the battery 4...

Page 8: ...drive 63 Using optical drives 65 Identifying the installed optical drive 65 Inserting an optical disc 65 Removing an optical disc 66 When the disc tray opens normally 66 When the disc tray fails to open normally 67 Sharing optical drives 68 10 Memory modules 69 Adding or replacing memory modules 69 11 Securing your computer and information 74 Locating your security software select models only 75 U...

Page 9: ... system restore points 86 When to create restore points 86 Create a system restore point 87 Restore to a previous date and time 87 13 Setup Utility BIOS and System Diagnostics 88 Using Setup Utility BIOS 88 Starting Setup Utility BIOS 88 Changing the language of Setup Utility BIOS 88 Navigating and selecting in Setup Utility BIOS 89 Displaying system information 89 Restoring factory settings in Se...

Page 10: ...g a disc does not begin or it stops before completion 100 Contacting customer support 100 Appendix B Cleaning your computer 101 Cleaning the display 101 Cleaning the sides and cover 101 Cleaning the TouchPad and keyboard 101 Appendix C Traveling with the computer 102 Appendix D Updating programs and drivers 104 Appendix E Electrostatic Discharge 105 Appendix F Specifications 106 Input power 106 DC...

Page 11: ...lowing steps 1 Set up your wired or wireless network For more information refer to Networking on page 17 2 Update your antivirus software For more information refer to Securing your computer and information on page 74 3 Create recovery discs or a recovery flash drive For instructions refer to Backup and recovery on page 81 4 Get to know your computer Refer to Getting to know your computer on page ...

Page 12: ...To access Help and Support select Start Help and Support NOTE For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools Instructions for contacting customer support Regulatory Safety and Environmental Notices To access this guide Select ...

Page 13: ... regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Ita...

Page 14: ...on 2 TouchPad on off button Turns the TouchPad on or off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 4 Chapter 2 Getting to know your computer ...

Page 15: ... off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light On Caps lock is on 5 TouchPad light On The TouchPad is off Off The TouchPad is on 6 Fingerprint reader light White The fingerprint was read Amber The fingerprint was not read Top 5 ...

Page 16: ... briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to Setting power op...

Page 17: ...ckWeb allows you to browse the Internet communicate with Skype and explore other HP QuickWeb programs When the computer is off or in Hibernation you can press the QuickWeb button to access these features without waiting for the operating system to start NOTE For more information refer to HP QuickWeb on page 15 and to the HP QuickWeb software Help If your computer does not have HP QuickWeb software...

Page 18: ...pressed in combination with the fn key Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can view and control the bass settings through the Windows operating system To view and control the bass properties Select Start Control Panel Hardware and Sound Beats Audio Control Panel 5 Windows applications ke...

Page 19: ...ot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 2 Speakers 2 Produce sound Front 9 ...

Page 20: ... information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE The microphone function is operational only when used with a headphone microphone unit that has a 4 conductor audio connector 4 USB 2 0 port Connects optional USB devices 5 Power connector Connects an AC adapter 6 Battery light White The computer...

Page 21: ...r is in the Sleep state Off The computer is off or in Hibernation 4 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard refer to Using HP 3D DriveGuard select models only on page 59 5 External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a n...

Page 22: ...use the webcam select Start All Programs Communication and Chat CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices ar...

Page 23: ...ool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay and releases the hard drive memory module compartment cover 5 Memory module compartment Contains the memory module slots the wireless LAN WLAN module and the mSATA drive select models only 6 Hard drive bay H...

Page 24: ...e or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the coun...

Page 25: ... the following features Web browser Search and browse the Internet and create links to your favorite Web sites Skype select models only Communicate using Skype an application that uses voice over Internet protocol VoIP Skype lets you make conference calls or have video chats with one or more people at a time You can also make long distance phone calls to land lines Widgets Start using widgets for ...

Page 26: ...n the computer is off or in Hibernation press the button to open HP QuickWeb When the computer is in Microsoft Windows press the button to open the default Web browser When the computer is in HP QuickWeb press the button to open the Web browser NOTE If your computer does not have HP QuickWeb software the button opens the Web browser NOTE For more information refer to the HP QuickWeb software Help ...

Page 27: ...pports two types of Internet access Wireless Refer to Creating a wireless connection on page 19 Wired Refer to Connecting to a wired network on page 24 NOTE You must set up Internet service before you can connect to the Internet 17 ...

Page 28: ...in some locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a new Internet account or configure the computer to use an existing account double click an icon and then follow the on screen instructions Windows Connect to the Internet Wizard This wizard allows you to connect to the Internet in any of the foll...

Page 29: ...ns HP Connection Manager which enables you to create and manage WLAN and Bluetooth connections Wired network connected Indicates that one or more network devices are connected to the network Network disabled disconnected Indicates that all network devices are disabled in Windows Control Panel Network connected Indicates that one or more network devices are connected to a network Network disconnect...

Page 30: ...uetooth HP Connection Manager provides information and notifications on connection status and power status Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager Click the HP Connection Manager icon in the notification area at the far right of the taskbar or Select Start All Programs HP Help and Support HP Connection...

Page 31: ...ction After the connection is made you can place the mouse pointer over the network icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floo...

Page 32: ...el outside the network so other WLAN devices can pick up unprotected signals You can take the following precautions to protect your WLAN Firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Wireless encryption Your computer suppor...

Page 33: ...twork PAN of Bluetooth devices For information on configuring and using Bluetooth devices refer to the Bluetooth software Help Bluetooth and Internet Connection Sharing ICS HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet When two or more computers are connected using Bluetooth and Internet Co...

Page 34: ...nterference from TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect the network cable 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into ...

Page 35: ...s To access Mouse Properties select Start Devices and Printers Then right click the listing that represents your computer and select Mouse settings Using the TouchPad NOTE The TouchPad on your computer may look slightly different from the illustrations in this section Refer to Getting to know your computer on page 4 for specific information about the TouchPad on your computer To move the pointer s...

Page 36: ... TouchPad is on The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on The following table shows and describes the TouchPad display icons TouchPad light Icon Description Amber Indicates that the TouchPad is off Off Indicates that the TouchPad is on 26 Chapter 5 Pointing devices and keyboard ...

Page 37: ...inter slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using pointing devices 27 ...

Page 38: ... To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures on or off 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn on or off 3 Click Apply and then click OK 28 Chapter 5 Pointing devices and keyboa...

Page 39: ...OTE Scrolling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory Using poin...

Page 40: ...ases the screen brightness level incrementally as long as you hold down the key f3 Increases the screen brightness level incrementally as long as you hold down the key f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from the computer display to the monitor display to a sim...

Page 41: ...you hold down the key f10 Increases speaker volume incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using the keyboard 31 ...

Page 42: ... system BIOS version number Control the bass settings select models only fn b Enables or disables the Beats Audio bass settings select models only Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the ...

Page 43: ...a media file Refer to Using the action keys on page 30 for information about your computer s media activity controls Audio Your computer provides a variety of audio related opportunities Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio programs Create burn audio CDs using the installed op...

Page 44: ...f background noise To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your c...

Page 45: ...reless is enabled on your computer before using the wireless display NOTE Intel Wireless Display does not support 3D playback on external display devices Using Beats Audio select models only Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default To enable or disable the Beats Audio bass settings Press fn b or ...

Page 46: ...am select Start All Programs Communication and Chat CyberLink YouCam For information on using the webcam select Start Help and Support Video Your computer has the following external video ports VGA HDMI VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer To connect a...

Page 47: ... device manufacturer s instructions for additional information NOTE For more information on switching the screen image refer to Using the action keys on page 30 Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers...

Page 48: ...an enjoy music CDs and DVD and Blu ray Disc BD movies You can also manage and edit your photo collections To start CyberLink PowerDVD select Start All Programs Music Photos and Videos and then click CyberLink PowerDVD 10 For more information on using CyberLink PowerDVD refer to the PowerDVD software Help 38 Chapter 6 Multimedia and other features ...

Page 49: ...Inserting the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Align the battery 1 with the outer edge of the battery bay and then rotate the battery into the battery bay 2 until it is firmly seated The battery release latch automatically locks the battery into place Inserting or removing the battery 39 ...

Page 50: ...and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it from the computer 40 Chapter 7 Power management ...

Page 51: ...d then click the Power button Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the battery Setting power options Using power saving states The computer has two power saving states that are enabled at the factory Sleep and Hibernation When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory letting...

Page 52: ... screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power or when the battery reaches a critical battery level Powe...

Page 53: ...ower plans can help you conserve power or maximize performance Viewing the current power plan Use any of the following methods Click the power meter icon in the notification area at the far right of the taskbar Select Start Control Panel System and Security Power Options Selecting a different power plan Use any of the following methods Click the power meter icon in the notification area and then s...

Page 54: ...r change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using HP Power Manager select models only Power Manager allows you to select a power plan to optimize your computer s power consumption and battery charge The followi...

Page 55: ... replacement battery provided by HP or a compatible battery purchased from HP Computer battery life varies depending on power management settings programs running on the computer display brightness external devices connected to the computer and other factors Finding battery information Help and Support provides the following tools and information about the battery Battery Check tool to test batter...

Page 56: ... in Windows Control Panel Preferences set using Power Options do not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light select models only indicates a low or critical battery level NOTE For additional information about the battery light refer to Getting to...

Page 57: ... 2 Replace the discharged battery with a charged battery 3 Turn on the computer Resolving a low battery level when no power source is available Initiate Hibernation Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged battery with a c...

Page 58: ...of a stored battery place it in a cool dry place NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Disposing of a used battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short ex...

Page 59: ...ons WARNING Do not charge the computer battery while you are onboard aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following events occur The battery begins to char...

Page 60: ...er and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not function...

Page 61: ...plication by locating the application in the Recent Applications drop down menu or by clicking Browse located beneath the Other Applications drop down menu There are two different modes Performance and Power Saving that allow you to switch between different graphic configurations as follows Fixed scheme manual or triggered by AC DC power transitions Allows you to switch between Performance mode an...

Page 62: ...select the check box in the AMD Crossfire section which is located in the Performance tab in the Catalyst Control Center NOTE For more information refer to the AMD software Help Refreshing your software content select models only When the computer is in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep Smart Connect then updates the content for certain o...

Page 63: ...e supported on your computer refer to Front on page 9 Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Digital Media Slot and then press in on the card until it is firmly seated You will hear a sound when the device ...

Page 64: ...rnal device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s Web site Your computer has 3 USB ports that support ...

Page 65: ...on area lets you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all program...

Page 66: ...o a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive...

Page 67: ... it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or...

Page 68: ... Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or ...

Page 69: ...ve light on the computer changes color to show that a drive in the primary hard drive bay or a drive in the secondary hard drive bay select models only is parked To determine whether drives are currently protected or whether a drive is parked select Start Control Panel Hardware and Sound Windows Mobility Center If HP 3D DriveGuard is enabled a green check mark is superimposed over the hard drive i...

Page 70: ... or initiate Sleep or Hibernation Using HP 3D DriveGuard software The HP 3D DriveGuard software can be enabled or disabled by an Administrator NOTE Depending on your user privileges you may be unable to enable or disable HP 3D DriveGuard Privileges for non Administrator users can be changed by members of an Administrator group To open the software and change settings follow these steps 1 In Mobili...

Page 71: ...hen shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery refer to Inserting or removing the battery on page 39 6 Loosen the screw 1 on the memory module compar...

Page 72: ...rvice door 2 10 Remove the 3 screws securing the hard drive 1 and then pull the hard drive tab 2 to lift the hard drive out of the hard drive bay 11 Disconnect the hard drive cable 3 and remove the hard drive 62 Chapter 9 Drives ...

Page 73: ...e 1 and then insert the hard drive into the hard drive bay 2 2 Tighten the 3 hard drive screws to secure the drive 3 3 Align the tabs 1 on the hard drive service door with the notches on the computer 4 Close the hard drive service door 2 Adding or replacing a hard drive 63 ...

Page 74: ...n the memory module compartment cover with the notches on the computer 7 Slide the cover forward 2 8 Tighten the screw 3 on the memory module compartment cover 9 Replace the battery 10 Reconnect external power and external devices 11 Turn on the computer 64 Chapter 9 Drives ...

Page 75: ...ull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal I...

Page 76: ...e the disc tray and then gently pull out the tray 2 until it stops 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 66 Chapter...

Page 77: ...sed and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Using optical drives 67 ...

Page 78: ...ge 17 for additional information on setting up a network NOTE Some discs such as DVD movies and game discs may be copy protected and therefore unusable through DVD or CD drive sharing To share an optical drive 1 From the computer with the optical drive you are sharing select Start Computer 2 Right click the optical drive you want to share and click Properties 3 Select the Sharing tab Advanced Shar...

Page 79: ...al object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure w...

Page 80: ...s 2 and then remove the cover 3 6 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 70 Chapter 10 Memory modules ...

Page 81: ...e it in an electrostatic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the m...

Page 82: ...tention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 8 Align the tabs 1 on the memory module compartment cover with the notches on the computer 9 Close the cover 2 10 Tighten the screw 3 on the memory module compartment cover 72 Chapter 10 Memory modules ...

Page 83: ...11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer Adding or replacing memory modules 73 ...

Page 84: ...PORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing...

Page 85: ...rds can be set For example when you set up your computer for the first time you were asked to set up a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for cr...

Page 86: ...e Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NOTE The administrator password can be used in place of the power on pa...

Page 87: ...er allows you to log on to Windows using a fingerprint that you have registered using HP SimplePass software instead of using a Windows password To register one or more fingerprints 1 Select Start Security and Protection HP SimplePass 2 Have you found your fingerprint sensor Click Yes 3 Are you ready to enroll Click Yes 4 Select a finger 5 Create Windows password Enter your password and confirm yo...

Page 88: ...n abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can b...

Page 89: ...s Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com suppor...

Page 90: ...able locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer 1 Loop the security cable lock around a secured object 2 ...

Page 91: ...and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 81 ...

Page 92: ...only one set of recovery discs or one recovery flash drive Handle these recovery tools carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it...

Page 93: ...em HP Recovery Manager restores only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s Web site or reinstall the software from the disc provided by the manufacturer Using the dedicated recovery partition When using the dedicated recovery partition there is an option to back up pictures music and oth...

Page 94: ...d 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash ...

Page 95: ...odically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 86 Store personal files in the Documents li...

Page 96: ...anging Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since ...

Page 97: ...structions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your in...

Page 98: ...OS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Changing the language of Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the ...

Page 99: ... of the following methods To exit Setup Utility BIOS menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter or To save your changes and exit Setup Utility BIOS menus press f10 and then follow the on screen instructions or Use the arrow keys to select Exit Exit Saving Changes an...

Page 100: ... arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility BIOS To exit Setup Utility BIOS and save your changes from the current session If the Setup Utility BIOS menus are not visible press esc to return to t...

Page 101: ... updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main Press enter 3 To exit Se...

Page 102: ...tion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network ad...

Page 103: ...empts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact customer support to report the issue and purchase a replacement battery You can also view system information and error logs...

Page 104: ...t using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but the computer is on and the power light is on the computer may not be set to display the image on the computer screen To transfer the image to the computer screen press the f4 action key Software is functioning abnormally If the software is unresponsive or...

Page 105: ...lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the u...

Page 106: ...are properly connected and the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and the DSL or cable modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on NOTE For more information on wireless technology refer to the relevant help topics and Web site links in Help and Support NOTE F...

Page 107: ...y is released and then pull out the tray until it stops 2 3 Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc 3 Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and then place the disc in a protective case Troubleshootin...

Page 108: ...In the Device Manager window clicking the arrow next to DVD CD ROM drives to expand the list to show all of the installed drives 5 Right clicking the optical device listing to perform the following tasks Update the driver software Disable Uninstall Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to verify that the device...

Page 109: ...ght Resume playback Close the playback window in the multimedia program To return to playing the disc click the Play button in your multimedia program In some cases you might need to exit the program and then restart it Increase system resources Shut down printers and scanners and unplug cameras and portable handheld devices Disconnecting these Plug and Play devices frees up valuable system resour...

Page 110: ...e DVD CD ROM drives category in Device Manager Contacting customer support If the information provided in this user guide or in Help and Support does not address your questions you can contact customer support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html At this locati...

Page 111: ...ng the TouchPad and keyboard CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a chamois moistened with an alcohol free glass cleaner or use an acceptable germicidal disposable wipe To prevent ...

Page 112: ...gnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from...

Page 113: ...tions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for a...

Page 114: ...our programs and drivers on a regular basis to the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available 104 Appendix D Updating programs and drivers ...

Page 115: ...nstallation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching a...

Page 116: ... adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 18 5 V dc 3 5 A 65 W Slim Adapter 19 0 V dc 4 74 A 90 W 19 0 V dc 4 74 A 90 W Slim Adapter DC plug of external HP power supply NOTE This product is designed for IT power sy...

Page 117: ...95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 107 ...

Page 118: ...tery replacing 39 Beats Audio 8 32 35 BIOS determining version 91 downloading an update 92 updating 91 Bluetooth device 19 23 Bluetooth label 14 buttons left TouchPad 4 media 33 optical drive eject 10 power 6 QuickWeb 7 right TouchPad 4 volume 34 C cables USB 55 caps lock light identifying 5 caring for your computer 101 CD burning 100 Certificate of Authenticity label 14 checking audio functions 3...

Page 119: ... 18 J jacks audio in microphone 10 audio out headphone 10 network 11 RJ 45 network 11 K keyboard hotkeys identifying 32 keys action 8 b 8 esc 8 fn 8 media 33 volume 34 Windows applications 8 Windows logo 8 L labels Bluetooth 14 Microsoft Certificate of Authenticity 14 regulatory 14 serial number 14 wireless certification 14 WLAN 14 latch battery release 13 lights battery AC 10 caps lock 5 fingerpr...

Page 120: ...N 21 Setup Utility BIOS changing the language 88 displaying system information 89 exiting 90 navigating and selecting 89 passwords set in 76 restoring factory settings 90 sharing optical drives 68 shutdown 41 Sleep exiting 42 initiating 42 slots Digital Media 9 security cable 11 software CyberLink PowerDVD 38 Disk Cleanup 58 Disk Defragmenter 58 HP 3D DriveGuard 60 HP Connection Manager 20 softwar...

Page 121: ...indows logo key identifying 8 Windows passwords set in 76 wireless icons 19 protecting 22 wireless certification label 14 wireless connection creating 19 wireless devices turning on or off 20 wireless encryption 22 wireless light 5 wireless network WLAN connecting to existing 21 security 22 wireless network WLAN equipment needed 21 wireless router configuring 22 wireless set up 21 WLAN antennas id...

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