HP OmniBook, Troubleshooting And Self-Repair Manual

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zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 25
Troubleshooting and Self-Repair Guide
Parallel and USB Problems
If a USB mouse doesn’t work properly
•
Make sure you followed the manufacturer’s installation instructions completely and have installed
the mouse properly. If not, repeat the procedure.
•
Make sure the port connection is secure.
•
Put the notebook on standby, then resume.
•
Restart the notebook.
•
Check mouse settings in Control Panel.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click
Universal Serial Bus Controllers.
If a USB modem doesn’t work properly
•
See “Modem Problems” on page 22.
•
Make sure the port connection is secure.
•
Use the modem troubleshooter (under Networking problems) in Windows Help and Support.
•
Check the modem settings in Control Panel.
•
Disable the internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab,
open the Device Manager.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the hardware tab, open the Device Manager, then double-click
Universal Serial Bus controllers.
If the parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports
(COM & LPT).
•
Test the ports with the e-DiagTools diagnostics— see “Using the e-Diagtools Diagnostic Tests”
on page 32.
If the USB port is not working
•
Contact the vendor of the peripheral device and check the HP Notebook web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click
Universal Serial Bus controllers.
•
Test the USB port with the e-DiagTools diagnostics— see “Using the e-Diagtools Diagnostic
Tests” on page 32.