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zt1100/xz100 and xt1000 Series 

Troubleshooting and Diagnostics 

21 

Troubleshooting and Self-Repair Guide 

If you can’t type the euro symbol 

• 

Hold Alt GR when you press the marked key. 

• 

The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active 
(Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad. 

• 

Support for the euro symbol requires software available from Microsoft. This software is installed 
in the factory software, but may not be included with retail Windows. 

If a special feature on a USB mouse doesn’t work 

• 

Make sure you installed any drivers included with the mouse. 

• 

Restart the notebook, so that it will detect the mouse. 

LAN Problems 

If the built-in network adapter doesn’t connect to the LAN 

• 

Check all cables and connections. Try connecting at a different network station, if available. 

• 

If the green light next to the LAN port does not light, the LAN cable may not be connected to the 
network or the network may be down. Try connecting a different computer to the cable. 

• 

Use the networking problems troubleshooter in Windows Help and Support. 

• 

Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the 
Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try 
disabling another device. 

• 

Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure 
you have the correct clients and protocols installed. 

• 

Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 
100Base-TX operation. Maximum cable length is 100 meters (330 feet). 

If you can’t browse My Network Places 

• 

Click Start, Search to look for a computer. 

If you can’t log in to Netware servers 

• 

If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match 
the server’s frame type. Check with your network administrator. 

If the notebook stops responding after booting 

• 

Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at 
startup because DHCP is enabled. Contact your network administrator to determine the proper 
TCP/IP configuration. 

Summary of Contents for OmniBook

Page 1: ...WURXEOHVKRRWLQJ DQG VHOI UHSDLU JXLGH KS SDYLOLRQ QRWHERRN W VHULHV RPQLERRN QRWHERRN ...

Page 2: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Page 3: ...en permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Insyde Software Corporation S3 Graphics Incorporated and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by metho...

Page 4: ...s 25 PC Card PCMCIA Problems 26 Performance Problems 26 Power and Battery Problems 27 Printing Problems 29 Startup Problems 29 Standby and Resume Problems 30 Wireless Problems 30 Using the e Diagtools Diagnostic Tests 32 Using the BIOS Configuration Utility 33 Reinstalling and Updating Software 37 Recovering the Factory Software Installation 37 Updating the Notebook BIOS 38 Updating the Windows Dr...

Page 5: ...ng Screws 46 Figure 14 Removing the Keyboard Cover 47 Figure 15 Loosening the Keyboard Retaining Screws 48 Figure 16 Disconnecting the Keyboard 49 Figure 17 Removing an Expansion SDRAM Module 50 Figure 18 Installing an Expansion SDRAM Module 51 Figure 19 Removing the System SDRAM Module 51 Figure 20 Removing the Speakers 52 Figure 21 Removing the Fan 54 Tables Table 1 Battery Replacement Part Numb...

Page 6: ... One Touch buttons programmable 2 Power button 3 Keyboard status lights Caps Lock Num Lock CD DVD drive activity 4 Touch pad scroll pad on off button with on off indicators on either side 5 Left and right click buttons 6 Touch pad 7 Scroll pad 8 Volume controls selected models 9 Mute button and indicator light selected models 10 Removable DVD or DVD CD RW drive 11 CD DVD eject button 12 Speaker on...

Page 7: ...l bus USB ports 2 20 Audio line out jack colored lime green and external microphone jack colored pink 21 Reset switch 22 Kensington lock slot security connector 23 LAN port and indicators 24 Modem port selected models 25 IEEE 1394 connector selected models 26 PC Card slot Type II or Type III lower slot only 27 PC Card eject button 28 Hard disk drive 29 Wireless on off button and indicator light se...

Page 8: ...roubleshooting and Self Repair Guide Figure 3 Bottom View 32 Infrared port selected models 33 Battery 34 CD DVD drive latch 35 RAM cover 36 Battery latch 37 Docking port 38 Mini PCI cover no user replaceable parts inside 39 Hard disk drive retaining screws ...

Page 9: ...ode Green the notebook is on even if the display is off Amber the notebook is on standby Off the notebook is off or in hibernation 3 Battery charge status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Red the AC adapter is connected and the battery has a fault Off the AC adapter is not connected or the battery is mi...

Page 10: ...um Lock is active The Keypad Lock must also be on to use the embedded keypad 3 CD DVD drive activity The drive is active Figure 6 Multimedia Buttons and Status Panel selected models 1 MP3 player launch button 2 Previous track button 3 Next track button 4 Status panel button 5 Status panel 6 Play Pause button 7 Stop button 8 Multimedia power switch and indicator light ...

Page 11: ...ber Click Start Turn Off Computer Stand By or Press the power button or Allow timeout Press the power button to quickly resume your session Hibernation Saves current session to disk then turns off Saves maximum power Restores network connections Power mode status light is off Click Start Turn Off Computer then press and hold Shift and click Hibernate or Allow timeout Press the power button to resu...

Page 12: ...e a pen or straightened paper clip to press the reset switch on the back of the notebook Figure 7 Pressing the Reset Switch Changing the Boot Device The notebook normally boots from its internal hard disk You can also boot the notebook from an external USB floppy disk drive optional accessory the CD DVD drive or a local area network LAN 1 Restart the notebook click Start Turn Off Computer Restart ...

Page 13: ...p to 32 MB video memory shared with system memory Supports NTSC and PAL TV Dual display for LCD and external monitor or TV Power Rechargeable lithium ion or NiMH battery Battery life depends on notebook type and usage and battery type and calibration Low battery warning Standby hibernate and resume capability Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 60 W Mass Storage 10 to 40 ...

Page 14: ...slot 3 3 and 5 V support CardBus enabled Optional simple port replicator selected models Security Features User and administrator passwords DMI accessible electronic serial number Kensington MicroSaver lock slot Environmental Limits Operating temperature 0 to 40 C 32 to 104 F Operating humidity 10 to 90 percent RH 0 to 45 C Operating altitude up to 10 000 ft 3000 m at 25 C 77 F Storage non operati...

Page 15: ......

Page 16: ...s not set to the bottom If available press the mute button on the right side of the notebook once or twice until the indicator light goes off The notebook s sound may not operate properly in MS DOS mode If sound does not record Check the software controls for recording sound click Start All Programs Accessories Entertainment Sound Recorder In Volume Control click Options Properties and make sure t...

Page 17: ...utton to continue playing the movie If you get a Region Code error when playing a DVD movie DVDs have regional codes embedded in their disk data These codes prevent DVD movies from being played outside the region of the world in which they are sold If you get a Region Code error you are trying to play a DVD intended for a different region Important Most DVD drives let you change the region code on...

Page 18: ...ry Click Start Control Panel Appearance and Themes Display Click Advanced on the Settings tab then click the S3Display tab and change settings Display Problems If the notebook is on but the screen is blank Move the mouse or tap the touch pad or scroll pad This will wake the display if it is off Try pressing Fn F2 to increase the display brightness Press Fn F5 in case the internal display was disab...

Page 19: ... improvements are implemented If you have problems with display resolution or color depth while playing a DVD or a video file in AVI or MPEG format Set the display resolution and color depth before starting the DVD or video file player You cannot change these settings once the player is started Some combinations of color depth and resolution are not supported in DVD or AVI playback If needed reduc...

Page 20: ... If necessary connect the AC adapter and make sure it is fully plugged into a power source and into the back of the notebook Remove and reinsert the hard drive see Removing the Hard Disk Drive on page 42 If the hard disk makes a buzzing or whining noise Important Back up the drive immediately See whether the noise is coming from elsewhere such as the fan or a PC Card drive If files are corrupted C...

Page 21: ...from nearby equipment and other sources of infrared radiation can also interfere with infrared communications Make sure only one application is using the infrared port Keyboard and Pointing Device Problems If the pointer is difficult to control Adjust the pointer controls click Start Control Panel Printers and Other Hardware Mouse If the touch pad or scroll pad doesn t work Don t use the touch pad...

Page 22: ... network may be down Try connecting a different computer to the cable Use the networking problems troubleshooter in Windows Help and Support Click Start Control Panel Performance and Maintenance System On the Hardware tab open the Device Manager If the network interface is disabled try to enable it If it has a conflict try disabling another device Click Start Control Panel Network and Internet Con...

Page 23: ...xtra connections in the line If possible connect directly to the wall jack Try another telephone line preferably one normally used for a fax machine or modem If the modem doesn t dial or no dial tone is detected Check all cables and connections Connect a standard telephone to the phone line and make sure the line is working Make sure someone else isn t using the same phone line Try another telepho...

Page 24: ...lem Try dialing to a different modem If the modem will not connect at 56K speed The host modem may not support a 56K V 90 connection speed Connection speed depends on several factors such as the condition of the telephone line Try connecting another time If the modem will not connect at any speed Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a d...

Page 25: ...en Phone and Modem Options Make sure the hardware settings match on sending and receiving modems If the modem causes an ERROR message A string of AT commands may contain an incorrect command If you entered commands as extra settings for the modem in Control Panel or in your communications software check the commands If the modem doesn t fax If you re using fax Class 2 in the fax software try using...

Page 26: ...vice Manager 2 Double click Modem to list the current modem devices 3 Double click the internal modem then select the option to disable the modem Check the port settings in Control Panel click Start Control Panel Performance and Maintenance System On the hardware tab open the Device Manager then double click Universal Serial Bus controllers If the parallel port is not working Make sure the port co...

Page 27: ...iagnostics see Using the e Diagtools Diagnostic Tests on page 32 If an I O card stops communicating properly The card may have been reset if your notebook went on standby or into hibernation or turned off Exit any applications then remove and reinsert the card Check settings in Control Panel If a PC card modem is not working Disable the internal modem 1 Click Start Control Panel Performance and Ma...

Page 28: ...ry power is low you can set this option in Power Options in Control Panel Save your work turn off the notebook immediately and insert a charged battery or plug in the AC adapter If the battery doesn t charge Make sure that the AC adapter is fully plugged into the power source and the notebook and that the light on the adapter is on If you re using a power strip unplug the AC adapter from the power...

Page 29: ...If the operating time has gradually become shorter and the battery is more than a year or two old you may need to replace the battery If the Time Remaining for the battery is not correct The Time Remaining is an estimate based on the rate at which the notebook is using power at that instant So if you check the Time Remaining while the notebook is using a good deal of power such as when reading fro...

Page 30: ... sure the printer is on and has paper in it Check for printer errors Make sure Windows is running otherwise infrared printing is not available See Infrared Problems on page 20 Startup Problems If the notebook doesn t respond when you turn it on Connect the AC adapter Reset the notebook by using a pen or straightened paper clip to press the reset switch on the back of the notebook Then press the po...

Page 31: ...lled A blinking cursor appears on the display while the system is loading and checking hardware and network connections As soon as the hardware is reinitialized the Windows desktop appears If you have general problems resuming from standby or hibernation Close all applications before going on standby or into hibernation If the problems appeared after you installed new software including drivers su...

Page 32: ...em administrator for the correct settings Make sure you are in range of an access point for an infrastructure connection or other wireless computer for an AdHoc connection If you can connect but the network is slow Check whether you might be in an area served by more than one wireless LAN If so the LANs could be interfering with each other Move closer to the access point for an infrastructure conn...

Page 33: ... the Configuration Description appears verify the list of detected hardware 6 Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete 7 If you intend to exit without running the advanced tests press F4 and then F7 to view the Support Ticket Press Esc and then F3 to exit 8 Optional Run the advanced tests Press F2 to open the advanced test screen 9 S...

Page 34: ...ration utility so you will need to use the keyboard to navigate Press the left and right arrow keys to move among menus Press the up and down arrow keys to move among parameters in a menu Press Enter to open the dialog for the current parameter or to select the parameter Press Tab or the left and right arrow keys to move among selections in a dialog Press the up and down arrow keys to move through...

Page 35: ...he password is required when the notebook boots or to enter the BIOS configuration utility Enter Set User Password Press Enter to set change or clear the user password The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters The administrator password must be set first Also sets whether the password is required when the notebook boots or to enter th...

Page 36: ...ll need to reinstall your applications Do not interrupt the following process or unplug the AC adapter until the process is complete 1 Important if possible back up all data from the notebook s hard disk The following steps delete all data from the disk 2 Connect the AC adapter to the notebook 3 Insert the Recovery CD disk 1 into the notebook s CD DVD drive If the notebook is turned off use a pin ...

Page 37: ... with the updates Updating the Windows Drivers From time to time HP releases updated versions of the drivers for your notebook These updates are intended to fix any problems that could be encountered in the drivers and to keep your notebook running smoothly In addition HP normally provides drivers for other versions of Microsoft Windows in case you decide to install a different version of Windows ...

Page 38: ...nding an electrostatic discharge can damage the notebook and its components Notes To reassemble a component perform the removal procedure in reverse order Any special notes required for reassembly are included at the end of each section Symbols like this are used throughout this chapter to show approximate full size screw outlines Use these to verify the sizes of screws before you install them Ins...

Page 39: ...change Part Number Battery LiIon 8 cell F3172 60901 Required Equipment None Removal Procedure Slide the battery s release latch in the direction of the arrow on the latch then lift the battery out of its compartment Figure 8 Removing the Battery Reassembly Notes Insert the front end of the battery into the battery compartment then press the back end in until the battery clicks into place ...

Page 40: ... Optical Drive Module Replacement Part Numbers Description Part Number Exchange Part Number Drive DVD module F3377 60962 Drive DVD CD RW Combo module F3377 60963 Required Equipment None Removal Procedure Slide the module release latch in the direction shown by the arrow on the latch and remove the module Figure 9 Releasing the Plug in Module ...

Page 41: ...9 5mm Hitachi ATA100 0950 4168 F3257 69106 Drive hard disk 40 GB 9 5mm Hitachi ATA100 zt1100 xz100 series only 0950 4313 F3378 69101 Drive hard disk 40 GB 9 5mm Toshiba ATA100 zt1100 xz100 series only 0950 4288 F3378 69102 Tray hard disk drive F3377 60966 Required Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the uni...

Page 42: ...g in the tray then lower the drive into place Carefully slide the hard drive assembly into its compartment Press firmly to make sure the connector seats properly Important If you are installing a new hard disk drive install the factory software and operating system on the drive before loading any additional software see Recovering the Factory Software Installation on page 37 Screws M2 5x4mm 2 Scre...

Page 43: ...I modem 802 11 F3377 60951 Caution Provide proper grounding and handle the card only by its edges or you could damage it through electrostatic discharge Required Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screw holding the mini PCI cover the cover retains the screw and remove the cover 3 Pr...

Page 44: ...ir Guide Figure 12 Removing the Mini PCI Card Reassembly Notes Reattach the cable s to the card and tuck them into the compartment Gently press the card into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the card until the latches snap closed ...

Page 45: ...de screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Close the notebook s display and remove both screws from the backs of the hinge covers Figure 13 Removing the Keyboard Cover Retaining Screws 3 Open the display so that it lays flat 4 Use the flat blade screwdriver to carefully pry up the right end of the keyboard cover just above the Page Up key then lift...

Page 46: ... the cover from the notebook Figure 14 Removing the Keyboard Cover Reassembly Notes Make sure the keyboard cover switch cable is securely connected to the motherboard Bend the center of the keyboard cover upward slightly and insert the tabs on the ends of the cover into the slots in the notebook s case Fit the hinge covers over the hinges and gently press the cover into place ...

Page 47: ...series only F3428 60911 Keyboard Spanish xt1000 series only F3428 60905 Keyboard Swiss xt1000 series only F3428 60908 Required Equipment 0 Phillips screwdriver Small flat head screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 44 3 Loosen the three retaining screws along the top of the keyboard the keyboard retains the screws Fi...

Page 48: ...ard Warning Do not touch the metal surfaces inside the notebook until they have cooled off They could be very hot if the notebook was running recently Figure 16 Disconnecting the Keyboard Reassembly Notes Lay the keyboard face down on the top case forward of its normal position and reconnect the ribbon cable Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lo...

Page 49: ...AM 256 MB PC133 SODIMM 1818 8635 Module SDRAM 512 MB PC133 SODIMM 1818 8604 F2298 69001 Caution Provide proper grounding and handle the SDRAM module only by its edges or you could damage the module through electrostatic discharge Required Equipment 0 Phillips screwdriver Removing an Expansion SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom o...

Page 50: ...cedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 44 3 Open the keyboard page 48 steps 1 though 5 You don t need to disconnect the keyboard cable 4 Press outward to release the latches at the sides of the SDRAM module so that the free edge of the module pops up then pull the module out of the connector Figure 19 Removing the System SDRAM Module Reass...

Page 51: ...move the battery 2 Remove these additional assemblies Keyboard cover page 44 Keyboard page 48 3 Remove the retaining screw from each speaker Disconnect the speaker wires from the motherboard and lift the speakers out of the notebook Figure 20 Removing the Speakers Reassembly Notes Make sure the tabs on the left side for the left speaker or the right rear for the right speaker of the speaker fit be...

Page 52: ...ired Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Keyboard cover page 44 Keyboard page 48 Right speaker page 52 3 Disconnect the fan wires from the motherboard 4 Remove both retaining screws from the fan 5 Lift the fan out of the notebook Caution Do not spin the fan blades with your finger or you c...

Page 53: ...ries Troubleshooting and Self Repair Guide Figure 21 Removing the Fan Reassembly Notes Make sure the fan wires are not pinned under the fan and is securely plugged into its socket If present make sure the wireless cables are not trapped under or behind the fan ...

Page 54: ...oose To replace firmly press the adhesive side of the foot into the recess Table 11 Pavilion zt1100 xz100 and Omnibook xt1000 Series Accessories Accessory Description New Accessories F3172A Standard LiIon Battery F3491A CD RW Upgrade Module F3492A DVD Upgrade Module F3493A CD RW DVD Combo Drive F3494A Simple Port Replicator Tested Cross Platform Accessories D9510B USB Floppy Disk Drive Module F145...

Page 55: ......

Page 56: ...ot remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests may require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with t...

Page 57: ... imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for that customer Customers who require a more perfect display solution should consider switching to a notebook with a DSTN display We expect that over time t...

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