HP OmniBook XE4100 Service Manual Download | Manualshive

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Troubleshooting and Diagnostics

HP Omnibook XE4100/XE4500

Symptom

Call Center:
Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

LAN/network

General problems.

Check cables and
connections.
Try connecting notebook to
another network station (if
applicable). If green light next
to LAN port does not light,
LAN cable may not be
connected to network or
network may be down.
Use networking
troubleshooter in Windows
Help.
Check settings in Control
Panel.
Make sure LAN cable is
Category 3, 4, or 5 for
10Base-T operation, or
Category 5 for 100Base-TX
operation. Maximum cable
length is 100 meters (330
feet).
Test LAN with e-Diagtools
diagnostics.

Motherboard.

Infrared

General problems.

Infrared is disabled and no
drivers installed as shipped.
(Drivers are included.)
Make sure line between
infrared ports is not blocked,
ports face each other
squarely and are no more
than 1 meter apart. Sunlight,
heat from nearby equipment,
or other sources of infrared
radiation can cause
transmission errors.
Open Hardware Device
Manager. Try to enable the
infrared port.
Remove any PC cards from
notebook (possible IRQ
conflict).
For fast-IrDA, check for DMA
conflict with ECP parallel
port.

Motherboard.

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Summary of Contents for OmniBook XE4100

Page 1: ... HP Omnibook XE4100 HP Omnibook XE4500 Technology Codes KB KC Service Manual ...

Page 2: ...f those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Technologies Ltd ATI Technologies Inc and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technolo...

Page 3: ...rized Service Providers Only 2 17 Removing the Top Case HP Authorized Service Providers Only 2 20 Removing the Floppy Drive HP Authorized Service Providers Only 2 22 Removing the Infrared I R PCA HP Authorized Service Providers Only 2 25 Removing the Heatsink with Fan HP Authorized Service Providers Only 2 27 Removing the CPU Module HP Authorized Service Providers Only 2 29 Removing the Motherboar...

Page 4: ...iv HP Omnibook XE4100 XE4500 4 Replaceable Parts 4 1 5 Reference Information 5 1 Password Removal Policy 5 1 Hewlett Packard Display Quality Statement 5 2 Service Notes and Obsolete Parts 5 4 ...

Page 5: ...the Keyboard Cover 2 11 Figure 2 8 Removing the Speaker Assembly 2 12 Figure 2 9 Removing the Keyboard 2 14 Figure 2 10 Removing the Switchboard PCA 2 15 Figure 2 11 Removing the CD DVD Drive 2 16 Figure 2 12 Removing the Display Assembly 2 18 Figure 2 13 Removing the Top Case 2 21 Figure 2 14 Removing the Floppy Drive 2 23 Figure 2 15 Removing the I R PCA 2 26 Figure 2 16 Removing the Heatsink wi...

Page 6: ...ference 2 1 Table 2 2 Required Equipment 2 2 Table 2 3 Recommended Screw Torque Values 2 2 Table 2 4 Replacing Small Parts User Replaceable 2 9 Table 2 5 Removing Omnibook XE4100 XE4500 Components 2 39 Table 3 1 ASP Support Options 3 1 Table 3 2 Scope of Diagnostic Tools 3 5 Table 3 3 Troubleshooting Suggestions 3 6 Table 3 4 POST Terminal Error Beep Codes 3 20 Table 3 5 POST Messages 3 23 Table 3...

Page 7: ...mber Comments HP Notebook Web Site http www hp com notebooks http www europe hp com notebook European mirror HP Business Support web Site www hp com go bizsupport HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel Support Centre for DPSP Partners http www hp com au Restricted to DPSP Partners only HP MCD web site http www mcd hp com HP s...

Page 8: ......

Page 9: ...B 16 MB Modem LAN Li Ion F4869 J H Pentium 4 M 1 6 GHz 14 1 in XGA 20 GB DVD 128 MB 32 MB Modem LAN Li Ion F4870 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB DVD 256 MB 32 MB Modem LAN Li Ion F4871 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB CDRW DVD 256 MB 32 MB Modem LAN Li Ion F4872 J H Pentium 4 M 1 6 GHz 14 1 in XGA 30 GB CDRW DVD 256 MB 32 MB Modem LAN 802 11 Li Ion F4873 J H Pentium 4 M 1 6 GHz ...

Page 10: ...768 or SXGA 1400 x 1050 or 14 1 inch XGA 1024 x 768 active matrix TFT 15 0 inch XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 active matrix TFT Video ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability VIA graphics with up to 32 MB dynamically allocated video RAM 16 MB default video RAM shared with system RAM Operating System Windows XP Professiona...

Page 11: ...open close latch 2 One touch buttons 3 Keyboard status lights 4 Power button Turns the notebook on and off 5 Touch pad scroll pad click buttons plus on off button 6 Main status lights left to right power mode battery hard disk activity 7 Microphone option not available 8 Infrared port 9 Wireless on off button and indicator light 10 Battery 11 CD ROM DVD or other drive 12 PS 2 keyboard or PS 2 mous...

Page 12: ...evice 18 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 19 External monitor port 20 Kensington lock slot security connector 21 Modem port 22 PCMCIA card and CardBus slot and button XE4100 PCMCIA card and CardBus slots and buttons XE4500 23 IEEE 1394 port 24 Audio jacks left to right external microphone audio out headphones 25 Volume control 26 Audio mute but...

Page 13: ...500 Product Information 1 5 Figure 1 3 Omnibook XE4100 XE4500 Bottom View 28 Hard disk drive 29 Battery latch 30 SDRAM door 31 Reset button 32 Port replicator connector 33 Mini PCI door no user parts inside on certain models ...

Page 14: ...ssion in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button or click Start Turn Off Computer Stand By Windows XP or click Start Shut Down Standby Windows 2000 or allow timeout Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Sh...

Page 15: ...status Green The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Blinking The AC adapter is connected and the battery is missing or has a fault Off The AC adapter is not connected The keyboard status lights located above the keyboard indicate the states of the keyboard locks Table 1 5 Keyboard Status Lights Meaning Caps Lock Ca...

Page 16: ...tness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernate mode Fn NumLock Toggles Scroll...

Page 17: ...Windows 2000 press CTRL ALT DEL click Shut Down and press the power button to restart Press and hold the power button for about four seconds until the display shuts down and then press the power button again to restart Use a ball point pen or a straightened paper clip to press the reset button on the bottom of the notebook Figure 1 4 Resetting the Notebook Note To boot from a CD insert a bootable ...

Page 18: ...ate only 60 Hz at 1400 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Dual display capability depends on operating system support Omnibook XE4100 External monitors up to 1600 1200 resolution with 16K colors at 60 Hz refresh rate or other resolutions at 64...

Page 19: ... Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 V 92 X2 Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 Wireless LAN certain models Radio IEEE 802 11b WECA Wi Fi compliant direct sequence spread spectrum Operating frequency 2 5 GHz ISM band exact frequencies and channels depend on country Ra...

Page 20: ... AMC CX20468 21 CardBus controller TI PC1520 Keyboard embedded controller National PC87570 Super I O integrated in core logic IEEE 1394 TI TSB43AB22 LAN National NS83815 802 11b wireless LAN Ambit with Intersil Prism 2 5 chipset Omnibook XE4100 CPU Intel Mobile Celeron processor Core logic VIA Twister T VT8231 chipset Display controller S3 Savage Pro integrated in core logic Audio Modem controller...

Page 21: ...950 4320 HDD 40 0GB 9 5mm IBM ATA100 FDB Power Options 0950 3988 AC Adapter Ultraslim 60W 19V Output F4600 60901 AC Adapter Ultraslim Delta 75W s PFC F4809 60901 Battery LiIon 4 4AHr 8 Cell Li Ion 8120 6312 Cord Pwr Austr ABG 2w 8120 8373 Cord Pwr China AB2 2w 8120 8373 Cord Pwr China AB2 2w 8120 6314 Cord Pwr Europe ABB 2w 8120 6316 Cord Pwr Japan ABJ 2w 8120 6317 Cord Pwr S Afr ACQ 2w 8120 8699 ...

Page 22: ...s a role in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules Table 1 9 on page 1 15 lists the roles that these modules play in the notebook s functional subsystems Figure 1 5 Replaceable Module Diagram ...

Page 23: ...oard BIOS keyboard controller Power switch one touch buttons Key switches PS 2 Touchpad Motherboard Top case Keyboard circuitry keyboard controller keyboard BIOS Touch pad sensor click buttons controller PS 2 output Audio Motherboard Speaker assembly Audio controller audio decoder speaker amplifier microphone external audio jacks headphone amplifier audio off switch Speakers Status Motherboard Swi...

Page 24: ......

Page 25: ...eet rubber page 2 9 Heatsink with fan page 2 27 Keyboard page 2 13 Module SDRAM page 2 5 Module CPU page 2 29 PCA antennas page 2 17 PCA I R page 2 25 PCA motherboard page 2 31 PCA switchboard page 2 13 Rubber screw plugs display page 2 9 Caution Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and its components No...

Page 26: ...llips screwdriver preferably magnetized Small flat blade screwdriver 5 mm nut driver Table 2 3 Recommended Screw Torque Values Screw Thread Size Torque cm kgf Torque in lbf M2 2 0 2 5 1 7 2 2 M2 5 hinges 3 5 4 0 3 0 3 4 M2 5 other 2 5 3 0 2 2 2 6 M3 2 5 3 0 2 2 2 6 Standoff hex 2 5 3 0 2 2 2 6 ...

Page 27: ...E4100 XE4500 Removal and Replacement 2 3 Disassembly Flowchart The following diagram shows the general path you will use when disassembling the notebook to access any particular component Figure 2 1 Disassembly Flow ...

Page 28: ...cement HP Omnibook XE4100 XE4500 Removing the Battery User Replaceable Required Equipment None Removal Procedure Slide the battery s release latch then pull the battery out of its compartment Figure 2 2 Removing the Battery ...

Page 29: ...r grounding or you might damage the module through electrostatic discharge Required Equipment Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the SDRAM door and then remove the door 3 Press outward on the latches at the sides of the SDRAM module to release it the SDRAM modu...

Page 30: ... the notebook loosen the captive screws holding the Mini PCI door and then remove the door Caution Be careful when connecting and disconnecting the antenna cables from the mini PCI card Damaged cables or connectors can degrade notebook performance 3 Disconnect the two antenna cables from the mini PCI card 4 Press outward on the latches at the sides of the mini PCI card to release it the mini PCI c...

Page 31: ...isk drive load the factory software and operating system on the drive as described in Recovering the Factory Software as shown on the next page 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook remove the hard drive rubber screw plugs and retaining screws 3 Carefully pull the hard drive out of the notebook Figure 2 5 Removing the Hard Disk Drive Screw M...

Page 32: ... disk 1 into the notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it 3 Turn on or restart the notebook 4 When the HP logo appears press Esc to display the Boot menu 5 Use the arrow keys to select the CD DVD drive as the first boot device then press Enter 6 When the Recovery CD dialog box appears follow ...

Page 33: ... to the bottom case and then remove the door Door memory On the bottom of the notebook loosen the screws that secure the SDRAM module door to the bottom case and then remove the door Feet rubber on bottom of notebook Insert a small flat blade screwdriver under the foot and pry it loose To replace firmly press the adhesive side of the foot into the recess Rubber cover docking port XE4500 only Grasp...

Page 34: ...t and then remove the battery 2 Remove the two screws that secure the keyboard cover to the rear of the notebook 3 Carefully insert a flat blade screwdriver blade under the keyboard cover near the right end and then gently pry up the center of the cover Caution Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges Damaging either antenna PCA can d...

Page 35: ...splay assembly hinge gently pry up and then lift the cover out This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover Figure 2 7 Removing the Keyboard Cover Reassembly Note Insert the tabs on the left and right center of the panel into the mating slots under the keyboard and then press the panel into place Screw M2 5 4mm 2 ...

Page 36: ...mall Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 10 3 Remove the screw that secures the speaker assembly to the top case 4 Disconnect the 4 wire cable from the switchboard PCA Figure 2 8 Removing the Speaker Assembly Screw M2 5 6mm ...

Page 37: ... switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case 5 Turn the keyboard over and disconnect the motherboard cable 6 Remove the keyboard Reassembly Notes Caution Do not excessively bend or fold the keyboard cable Excessive flexing can damage the keyboard cable connectors Lay the keyboard face down on the top case forward of its normal position the...

Page 38: ...2 14 Removal and Replacement HP Omnibook XE4100 XE4500 Figure 2 9 Removing the Keyboard Screw M2 5 4mm 4 ...

Page 39: ... 2 wire and 4 wire cables that connect the switchboard PCA to the top case and speaker assembly respectively 4 Remove the screws that secure the keyboard and switchboard PCA to the top case page 2 13 5 Gently lift up on the keyboard carefully remove the switchboard PCA from the top case and then disconnect the underside motherboard cable Figure 2 10 Removing the Switchboard PCA Reassembly Note Con...

Page 40: ... and remove the battery 2 Remove these additional assemblies Keyboard cover page 2 10 Keyboard page 2 13 3 Remove the screws that secure the CD DVD drive to the top case and motherboard 4 Place your index finger in the top case opening and push out on the CD DVD drive to release it from the motherboard 5 Remove the CD DVD drive Figure 2 11 Removing the CD DVD Drive Screw M2 5 4mm Screw M2 5 6mm ...

Page 41: ... keyboard cover page 2 10 3 Remove the two retaining screws from the rear of the notebook 4 Remove the screws from the left and right antenna PCAs Relocate the antenna PCAs away from the display assembly hinges 5 Disconnect the display assembly cable from the motherboard 6 Remove the six retaining screws that secure the display assembly to the top case Note that there is a grounding strap at the l...

Page 42: ...2 18 Removal and Replacement HP Omnibook XE4100 XE4500 Figure 2 12 Removing the Display Assembly Screws silver M2x4mm 2 Screws M2 5 6mm 8 ...

Page 43: ...as described in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive 4 Turn on the notebook 5 When you see the HP logo press ESC to display the boot menu then boot from the floppy drive 6 Select the option to update the display LCD identification stored on the motherboard...

Page 44: ...blies Hard disk drive page 2 6 Keyboard cover page 2 10 Speaker assembly page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD drive page 2 16 Display assembly page 2 17 3 Remove the two screws from the rear of the bottom case 4 Remove the screws from the middle and near the back of the top case 5 Remove the rubber screw plugs and screws from the bottom case 6 Lift the top case off of the ...

Page 45: ...HP Omnibook XE4100 XE4500 Removal and Replacement 2 21 Figure 2 13 Removing the Top Case Screw M2 5 4mm Screw M2 5 6mm 15 Screw M2 5 7mm 2 Screw M2 5 4mm ...

Page 46: ...mblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Remove the screws right side that secure the hard disk drive guide to the motherboard Note that the screws left side are missing These screws were removed during the top case removal procedure 4 Disconnect the motherboard cable 5 Remove the screws th...

Page 47: ...HP Omnibook XE4100 XE4500 Removal and Replacement 2 23 Figure 2 14 Removing the Floppy Drive Screw M2 5 4mm 2 Screw M2 5 4mm 2 ...

Page 48: ...ssive flexing can damage the floppy drive cable connections Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide When replacing the hard disk drive guide do not secure the left side to the motherboard The left side of the guide gets secured during the top case replacement procedure ...

Page 49: ...l Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Disconnect the cable from the motherboard 4 Remove the screws that secure the I R PCA to the bottom case 5 Remove the I R PCA ...

Page 50: ...0 Reassembly Note Caution Use care when handling the I R PCA cable Damaging the cable can degrade notebook performance Make sure you route the I R PCA cable between the left screw hole and the bottom case Figure 2 15 Removing the I R PCA Screw M2 5 4mm 2 ...

Page 51: ...adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Remove all three retaining screws 4 Lift up on the heatsink with fan and then disconnect the fan cable from the motherboard Figure 2 16 Removing the Heatsink with Fan Screw M2 5 ...

Page 52: ...uld damage the fan s bearings Reassembly Notes If the thermal pad is damaged use a sharp knife or scraper to carefully remove it from the heat sink then attach a new thermal pad Install the heatsink screws in this order 1 Install all three screws lightly 2 Fully tighten the screws in the order marked on the heatsink ...

Page 53: ...nal assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 Heatsink page 2 16 3 Turn the lock screw one half turn counterclockwise to release the CPU module you should hear a light snap Carefully lift the CPU module off of its socket on the motherboard Figure 2 17 Removing the CPU Module IMPORTANT See ...

Page 54: ...arp knife or scraper to carefully remove the old thermal pad from the heat sink then attach the new thermal pad The CPU module is keyed for installation and can be inserted only one way Carefully insert the CPU module into the motherboard and turn the lock screw one half turn clockwise to secure the CPU module Be sure to replace the thermal pad on the heatsink as described in the reassembly notes ...

Page 55: ...e Utilities floppy disk as described in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive 4 Turn on the notebook When the HP logo appears on either the built in display or the external monitor press Esc to display the boot menu then choose Removable Device and boot from the floppy disk 5 Select the Serial Number option from the boot me...

Page 56: ...PCI card Do not remove the mini PCI card at this time 4 Remove the four screws that attach the motherboard to the bottom case 5 From the back of the notebook remove the six standoffs two each from the external monitor port serial port and parallel port 6 Remove the antenna cable from the metal holder on the motherboard 7 Carefully lift the motherboard out of the bottom case 8 If present remove the...

Page 57: ...ct the option to update the display LCD identification stored on the motherboard If you are replacing the CPU module you must also replace the thermal pad on the heat sink see page 2 29 Wireless Models Only Before installing the motherboard make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case Make sure there is sufficient length to the front an...

Page 58: ...ion in the EEPROM on the new motherboard To do so 1 Plug in an AC adapter 2 Insert the Service Utilities floppy disk in the floppy drive 3 Turn on the notebook 4 If you hear 5 beeps press F1 to update the display data stored on the motherboard Let the notebook reboot and go to the next step 5 Select the Serial Number option from the boot menu 6 If you successfully stored system data on the floppy ...

Page 59: ... version includes fields for warranty period and manufacturing location Store the template with other Word templates on a PC connected to a laser printer 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the ...

Page 60: ...le the antenna routing metal tabs in the bottom case carefully These tabs can be easily broken 1 Carefully remove both antennas from the old bottom case 2 Route both antenna cables through the new bottom case as shown below Make sure you leave enough room at the cable connector end to connect to the mini PCI card Figure 2 20 Replacing the Antennas Replacing a PCMCIA Door If you need to remove or r...

Page 61: ...in the BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are running 2 Undock the notebook if it is docked and remove any PCMCIA cards from it 3 Connect the AC adapter to the notebook 4 Connect any cables or equipment needed to connect to the Internet 5 Click Start Programs or All Prog...

Page 62: ...otebook and allow it to boot from the BIOS floppy disk If the notebook does not turn on at all do the following to boot from the BIOS floppy disk a Unplug the AC adapter b Press and hold Fn B c Plug in the AC adapter d Release Fn B Note If the notebook will not boot from the BIOS floppy disk try plugging the boot block jumper into the notebook s parallel port See the wiring diagram below 3 The dis...

Page 63: ... page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Reassembly Notes After replacing the CMOS battery set the correct time and date using the BIOS Setup utility or Date Time in the Control Panel Case bottom See page 2 35 Case top See page 2 20 CD DVD drive See page 2 16 CPU module Se...

Page 64: ...se PCA I R See page 2 25 PCA left and right antennas wireless models only Keyboard cover page 2 10 Speaker page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Bottom case page 2 35 Disconnect the front antenna PCA cables from the mini PCI card page 2 6 Be careful not to bend the metal...

Page 65: ...rs In the U S support of Omnibook XE4000 series notebook computers by Authorized Service Providers ASPs is a purchasable option Standard predefined models and standard special models do not include ASP support The sales force has the option of creating models with ASP support using the specials process The serial number label on the bottom of the notebook indicates the ASP support status for that ...

Page 66: ...pair follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Check for customer abuse Figure 3 1 Basic Troubleshooting Steps ...

Page 67: ...stem and version Software version stored in hidden file c version inf BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly Separate Problems If there are multiple symptoms separate them into distinct problem...

Page 68: ...ebook will normally be in a confused state and lock up when you apply power If this happens press the reset button this turns the notebook off so that you can restart it in a known state Verifying the Repair Before returning the repaired notebook to the customer verify the repair by running the following tests e Diagtools Basic Diagnostic Test Run the basic test of the e Diagtools diagnostic progr...

Page 69: ...play Tests Describes Configures Hard disk Tests Tests Describes Configures Floppy drive Tests Tests Describes Configures Keyboard Tests Tests Describes Audio Tests Serial Tests Describes Configures Parallel Tests Describes Configures LAN Tests Describes Configures Modem Configures Wireless Configures Infrared Describes Configures PS 2 port Tests Configures USB Describes Configures Port replicator ...

Page 70: ...light does not turn on reprogram BIOS replace top case replace motherboard If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on BIOS co...

Page 71: ... is restricted to certain sites See page 5 1 Power No power Make sure charged battery is installed or AC adapter connected Try another battery or AC adapter if available AC adapter Battery Motherboard Notebook has short operating time when on battery Turn down display brightness Check timeout settings in Power in Control Panel Check power management settings in BIOS Setup Try default settings Batt...

Page 72: ... any nearby heat source Unplug AC adapter and allow battery to cool Check for blocked air vents Battery or contacts AC adapter Motherboard Heatsink Check battery and AC adapter Check heatsink AC adapter does not power notebook Try another AC adapter if available AC adapter Motherboard AC adapter cannot be repaired and must be replaced Battery indicator is inaccurate Time Remaining is an estimate b...

Page 73: ... warmed up Check power supply Make sure SDRAM modules are installed properly Adjust display brightness Press Fn F5 several times Try external monitor Display cable connection SDRAM modules CPU module Display assembly Motherboard Check cable connections Replace SDRAM modules Make sure CPU module is installed properly replace CPU module Check display cable connections replace display assembly If ext...

Page 74: ...g or whining noise Back up disk immediately Check hard disk installation Check for alternate noise sources such as PCMCIA drive or fan Depends on noise source Files corrupted Run virus scan program Check hard disk using Tools tab in disk s Properties sheet Test hard disk drive with e Diagtools diagnostics Back up files if possible then use Recovery CDs to reformat hard disk and reinstall factory s...

Page 75: ... allow region code to be changed only a limited number of times usually no more than four When this limit is reached last change is hard coded on DVD drive and is permanent Refer to DVD player software help for details HP warranty does not cover expense of correcting this situation System Error Unable to read drive message Make sure disk is clean undamaged and inserted correctly Clean with soft cl...

Page 76: ...se Motherboard Special touch pad features not working In Mouse Properties select Synaptics PS 2 TouchPad driver Driver is installed from hp drivers touchpad Top case Motherboard Click button does not work Top case Motherboard Memory Out of memory error Make sure C drive has adequate free space Delete temporary and unneeded files Use memory troubleshooter in Windows Help Not all third party memory ...

Page 77: ...settings in Control Panel Check port settings in Device Manager Test ports with e Diagtools diagnostics For USB contact device vendor and HP Notebook web site see page vii for latest USB drivers For USB if the device is powered by the USB port try the other port Motherboard Modem General problems Check settings in Control Panel Open hardware Device Manager If modem is disabled try to enable If mod...

Page 78: ...egory 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Test LAN with e Diagtools diagnostics Motherboard Infrared General problems Infrared is disabled and no drivers installed as shipped Drivers are included Make sure line between infrared ports is not blocked ports face each other squarely and are no more than 1 meter apart Sunlig...

Page 79: ...rent drivers from card manufacturer s web site PCMCIA socket Motherboard Using a flashlight look for bent pins inside the PCMCIA socket For model XE4500 if only one slot is affected replace PCMCIA socket If both slots are affected replace motherboard AC adapter Does not power notebook Make sure AC adapter has correct power rating Try another AC adapter if available AC adapter Motherboard AC adapte...

Page 80: ...hard disk power settings Check for overheating see previous symptom If notebook s hard drive frequently runs as indicated by hard drive light on front of notebook while notebook appears to be paused or running slowly consider installing additional SDRAM Make sure hard drive has adequate free space Delete temporary and unneeded files CPU module Motherboard If notebook slows after period of continuo...

Page 81: ... 27 e Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing User level testing using a basic hardware test Advanced testing using individual hardware tests The tests are designed to run after the system reboots so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebo...

Page 82: ...ly for detected hardware 9 Press F2 to run the selected tests and add the results to the Support Ticket 10 After each run press F2 to return to the advanced test screen or press F4 to view the Support Ticket 11 Exit Press F3 and then any key to exit and reboot 12 Optional open the Support Ticket In Windows click Start All Programs or Programs Hewlett Packard Notebook HP e Diagtools e Diagtools for...

Page 83: ...follow up actions The basic hardware test shows a recommended replacement part To help interpret the results of the e Diagtools tests refer to the following e Diagtools Support Ticket on page 3 18 Replaceable Module Diagram on page 1 14 Functional Structure Description on page 1 15 This combined information should enable you to determine which of the notebook s components require service ...

Page 84: ...rd 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the reset button to return the notebook to a known state 4 Press the power button to start the notebook If the BIOS detects a terminal error condition it halts POST after issuing a beep code and or displaying a message see the following table The beep code indicates the POST routine in which the terminal error ...

Page 85: ... Test for unexpected interrupts 2 2 3 2 Initialize POST display service 2 2 3 3 Display prompt Press F2 to enter SETUP 2 2 3 4 Disable CPU cache 2 2 4 1 Test RAM between 512 and 640 kB 2 3 1 1 Test extended memory 2 3 1 3 Test extended memory address lines 2 3 2 1 Jump to UserPatch1 2 3 2 3 Configure advanced cache registers 2 3 2 4 Initialize Multi Processor APIC 2 3 3 1 Enable external and CPU c...

Page 86: ...ng 4 1 1 4 Initialize error display function 4 1 2 1 Initialize system error handler 4 1 2 2 PnPnd dual CMOS optional 4 1 2 3 Initialize note dock optional 4 1 2 4 Initialize note dock late 4 1 3 1 Force check optional 4 1 3 2 Extended checksum optional 4 1 3 3 Redirect Int 15h to enable remote keyboard 4 1 3 4 Redirect Int 13h to Memory Technologies Devices such as ROM RAM PCMCIA and serial disk ...

Page 87: ...re the system 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes CMOS data In response the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists check the system battery Connect the AC adapter for at least 24 hours replace the motherboard 0...

Page 88: ...y Screen PS 2 mouse installed nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in kB successfully tested nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kB successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kB successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kB successfully tested Operating sy...

Page 89: ...s see the Sycard Technology web site http www sycard com The PCCtest product contains these components PCCtest 450 or 460 revision 1 05 PC card PCCtest 450 460 software disk Software updates are available at the Sycard Technology web site Configuration headers PC card 16 bit and CardBus 32 bit that attach to the card You will also need a CardBus extender card such as the Sycard PCCextend 70 to avo...

Page 90: ... preinstalled on the notebook s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used To install the WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Click Start Programs or All Programs Hewlett Packard HP Toptools Agent Setup Using WMI For a complete description...

Page 91: ...during reboot the system prompts you to run BIOS Setup and marks the conflicting settings Note The listings in the following table are for the initial XE4100 XE4500 BIOS release and might differ somewhat for other models Table 3 7 BIOS Setup Menus and Parameters Omnibook XE4100 Introduced with BIOS version KC M1 00 Spring 2002 Omnibook XE4500 Introduced with BIOS version KB M1 00 Spring 2002 Main ...

Page 92: ...et User Password Press ENTER to set change or clear the user password The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Enter Set Administrator Password Press ENTER to set change or clear the administrator password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented...

Page 93: ...Parts 4 1 4 Replaceable Parts This chapter contains an exploded view of the Omnibook XE4100 and XE4500 and the following lists of parts Notebook replaceable parts page 4 3 Accessory replacement parts page 4 6 Part number reference page 4 6 ...

Page 94: ...4 2 Replaceable Parts HP Omnibook XE4100 XE4500 Figure 4 1 Exploded View ...

Page 95: ...40 60907 Yes 16 Cover mem or mini PCI 1F w labels F4640 60901 Yes Cover modem port F4640 60960 Yes 10 CPU Cel T 1 06 GHz Tualatin uFCPGA 1822 0691 F3377 69201 10 CPU Cel T 1 13 GHz Tualatin uFCPGA 1822 0692 F3377 69202 10 CPU Cel T 1 2 GHz Tualatin uFCPGA 1822 0693 F3377 69203 10 CPU P4 1 4 GHz Northwood uFCPGA 1822 0778 F3398 69204 10 CPU P4 1 5 GHz Northwood uFCPGA 1822 0779 F3398 69203 10 CPU P...

Page 96: ... CANADA F4640 60914 5 Keybd FRENCH F4640 60913 5 Keybd GERMAN F4640 60915 5 Keybd GREEK F4640 60916 5 Keybd HEBREW F4640 60917 5 Keybd HUNGARIAN F4640 60918 5 Keybd ICELANDIC F4640 60919 5 Keybd INTL ENG F4640 60920 5 Keybd ITALIAN F4640 60921 5 Keybd JAPANESE F4640 60922 5 Keybd NORWEGIAN F4640 60923 5 Keybd PORTUGESE F4640 60924 5 Keybd RUSSIAN F4640 60925 5 Keybd SPANISH F4640 60926 5 Keybd SWE...

Page 97: ...o IR F4640 60964 21 PCA IR 1F w IR F4640 60946 11 PCA motherboard KC w IEEE 1394 Socket PCMCIA Guide HDD F4640 60956 F4640 60967 F4640 60944 F4640 69056 11 PCA motherboard KB w IEEE 1394 Socket PCMCIA Guide HDD F4640 60958 F4640 60968 F4640 60944 F4640 69058 11 PCA motherboard KB w o IEEE1394 Socket PCMCIA Guide HDD F4640 60959 F4640 60968 F4640 60944 F4640 69059 4 PCA switchboard w cable 1F F4640...

Page 98: ...es Table 4 3 Part Number Reference Exchange Omnibook User Part Number Part Number Description XE4100 XE4500 Repl 0950 3988 AC Adapter Ultraslim 60W 19V Output Yes 0950 4162 F2072 69115 HDD 30 0GB 9 5mm IBM diablo ATA100 Yes 0950 4163 F1660 69114 HDD 20GB 9 5mm IBM diablo ATA100 Yes 0950 4168 F3257 69106 HDD 30GB 9 5mm Hitachi ATA100 Yes 0950 4176 F3257 69103 HDD 30GB 9 5mm Toshiba ATA100 Yes 0950 ...

Page 99: ...ec XP Pro CZH F4640 12004 CD Rec XP Pro DAN ENG F4640 12007 CD Rec XP Pro INTL EN F4640 12009 CD Rec XP Pro NA ENG F4640 12010 CD Rec XP Pro FIN ENG F4640 12012 CD Rec XP Pro FRE F4640 12014 CD Rec XP Pro GER F4640 12016 CD Rec XP Pro GRK ENG F4640 12017 CD Rec XP Pro HEB F4640 12018 CD Rec XP Pro HUN F4640 12019 CD Rec XP Pro ITA F4640 12020 CD Rec XP Pro JPN F4640 12022 CD Rec XP Pro NOR ENG F46...

Page 100: ...ec XP Home RUS F4640 12061 CD Rec XP Home POL F4640 12062 CD Rec XP Home TRAD CHI TAIWAN F4640 12063 CD Rec XP Home TRAD CHI HONG KONG F4640 12064 CD Rec XP Pro FRE GER ITA ENG F4640 12065 CD Rec XP Pro DUT FRE ENG F4640 12069 CD Rec W2K FRE GER ITA ENG F4640 12070 CD Rec W2K DUT FRE ENG F4640 60901 Cover mem or mini PCI 1F w labels Yes F4640 60903 Tray HDD 1F Yes F4640 60906 Battery NiMH Yes F464...

Page 101: ...IR w button F4640 60949 Panel IR 1F w o IR w o button F4640 60950 Panel IR 1F w IR w button F4640 60951 Panel IR 1F w IR w o button F4640 60956 F4640 69056 PCA motherboard KC w IEEE 1394 F4640 60958 F4640 69058 PCA motherboard KB w IEEE 1394 F4640 60959 F4640 69059 PCA motherboard KB w o IEEE1394 F4640 60960 Cover modem port Yes F4640 60964 PCA IR 1F w o IR F4640 60965 Kit door PCMCIA F4640 60966 ...

Page 102: ...4866 12013 CD Rec XP Pro FRE GER ITA ENG F4866 12014 CD Rec XP Pro GER F4866 12019 CD Rec XP Pro ITA F4866 12020 CD Rec XP Pro JPN F4866 12024 CD Rec XP Pro Simple CHI F4866 12026 CD Rec XP Pro SPA F4866 12027 CD Rec XP Pro SWE IENG F4866 12032 CD Rec W2K NA ENG F4866 12033 CD Rec XP Home NA ENG F4866 12034 CD Rec W2K INTL ENG F4866 12035 CD Rec W2K FIN IENG F4866 12036 CD Rec W2K FRE F4866 12037 ...

Page 103: ...Rec XP Home DUT FRE ENG F4866 12058 CD Rec XP Home SWE IENG F4866 12059 CD Rec XP Home FIN IENG F4866 12060 CD Rec XP Home NOR IENG F4866 12061 CD Rec XP Home DAN IENG F4866 12062 CD Rec XP Home CZH F4866 12063 CD Rec XP Home GRK IENG F4866 12065 CD Rec W2K DUT ENG FRE F4866 12066 CD Rec W2K FRE GER ITA ENG F4866 12067 CD Rec XP Home INTL ENG ...

Page 104: ......

Page 105: ...al and current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the ...

Page 106: ...in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that might call f...

Page 107: ...f multiple defective dots within 15 mm Mechanical Imperfections Discoloration Polarizer bubbles dents b Any polarizer bubble discoloration or dent that is visible from at least 36 cm 14 in Definitions of imperfections a Bright or dark dot a subpixel red green or blue dot that is stuck on or off b Polarizer dent or bubble a light spot with a darker border that appears on a lighted display and does ...

Page 108: ...P Omnibook XE4100 XE4500 Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed These notes are available online at the Partnership web site see page vii ...

Page 109: ......

Page 110: ...Part Number F4640 90024 Printed in U S A 5 02 ...

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