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Important Notice about Customer Self-Repair Parts

CAUTION:

Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.

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Summary of Contents for OMEN

Page 1: ...OMEN by HP 15 Notebook PC model numbers 15 ce000 through 15 ce099 Maintenance and Service Guide ...

Page 2: ...t notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details In accordance with Microsoft s...

Page 3: ...s that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...y assembly subcomponents 23 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelines 30 Equipment guidelines 31 5 Removal and replacement proce...

Page 8: ...bly 65 Keyboard top cover 67 Display bezel 70 Display hinges 72 Webcam 74 Display panel 76 Display cable and webcam cable 79 WLAN antennas 81 Back cover 83 7 Using Setup Utility BIOS 84 Starting Setup Utility BIOS 84 Updating Setup Utility BIOS 84 Determining the BIOS version 84 Downloading a BIOS update 85 8 Using HP PC Hardware Diagnostics UEFI 86 Downloading HP PC Hardware Diagnostics UEFI to a...

Page 9: ...ry media to recover 91 Changing the computer boot order 92 Removing the HP Recovery partition select products only 92 10 Specifications 93 Computer specifications 93 39 6 cm 15 6 in display specifications 94 Hard drive specifications 94 11 Power cord set requirements 96 Requirements for all countries 96 Requirements for specific countries and regions 97 12 Recycling 99 Index 100 ix ...

Page 10: ...x ...

Page 11: ...B of dedicated video memory 128 MBx32 GDDR5 7Gbps x 4 PCs Panel 15 6 in 3840x2160 ultra high definition UHD white light emitting diode WLED AntiGlare typical brightness 300 nits slim 3 2 mm ultra wide viewing angle UWVA electronic data processing eDP and panel self refresh PSR 15 6 in 3840x2160 UHD WLED AntiGlare typical brightness 300 nits slim 3 2 mm UWVA eDP and Nvidia self refresh NVSR with G ...

Page 12: ...n Dual speakers Bang Olufsen Audio Ethernet Gigabit LAN Wireless Realtek RTL8822BE 802 11 ac 2 2 WiFi BT 4 2 Combo Adapter Intel Dual Band Wireless AC 7265 802 11 AC 2 2 WiFi BT 4 2 Combo Adapter Compatible with Miracast certified devices External media cards HP Multi Format Digital Media Card Reader with push push technology Supports SD SDHC SDXC Ports AC adapter HP Smart pin plug 4 5 mm barrel A...

Page 13: ...idia N17P or AMD R17M GPUs 1 meter power cord 4 cell 70 Wh 4 55 Ah Li ion battery Security Kensington Lock slot TPM 2 0 support Operating system Preinstalled Windows 10 Pro Windows 10 Serviceability End user replaceable parts Hard drive Solid state drive Optical drive Memory module AC adapter Battery MiniCard Components SIM card for WWAN 3 ...

Page 14: ...riveGuard has temporarily parked the hard drive Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it fro...

Page 15: ...Component Description Amber The AC adapter is connected and the battery is charging Off The battery is not charging Power connector Connects an AC adapter Right side 5 ...

Page 16: ...charges most products such as a cell phone camera activity tracker or smartwatch USB Type C port with HP Sleep and Charge Connects a USB device that has a Type C connector provides high speed data transfer and even when the computer is off charges products such as a cell phone camera activity tracker or smartwatch or Connects a display device that has a USB Type C connector providing DisplayPort o...

Page 17: ... the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader NOTE Refer to the illustration that most closely matches your computer Component Description Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may n...

Page 18: ...s not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack ...

Page 19: ...stead of a password logon WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environ...

Page 20: ...our finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 21: ...and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 TouchPad light On The TouchPad is off Off The TouchPad is on Keyboard area 11 ...

Page 22: ...exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power sle...

Page 23: ...functions 5 INSERT Airplane mode key also referred to as the wireless button Turns the insert mode on or off or Turns the airplane mode on or off Press and hold the key in combination with the fn key NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible 6 OMEN key Opens the OMEN Command Center software ...

Page 24: ...ernates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker or headphone sound Decreases speaker or headphone volume incrementally while you hold down the key Increases speaker or headphone volume incremen...

Page 25: ...rmation Important system information is located on the bottom edge of the tablet or on the keyboard base You may need the information when travelling internationally or when you contact support 1 Serial number 2 Product number 3 Warranty period 4 Model number Using Windows briefly press the fn esc key combination to display the System Information screen which provides the product name and serial n...

Page 26: ... for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 15 for details 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...Item Component Spare part number 1 Display assembly For display assembly spare part information see Display assembly subcomponents on page 23 Computer major components 17 ...

Page 28: ... Norway 929479 DH1 For use in Portugal 929479 131 For use in Romania 929479 271 For use in Russia 929479 251 For use in Saudi Arabia 929479 171 For use in Slovenia 929479 BA1 For use in South Korea 929479 AD1 For use in Spain 929479 071 For use in Switzerland 929479 BG1 For use in Taiwan 929479 AB1 For use in Thailand 929479 281 For use in Turkey 929479 141 For use in the United Kingdom and Singap...

Page 29: ...8 031 For use in the United States 929478 001 3 Touchpad does not include the Touchpad button bracket spare part number 929462 001 929472 001 4 Speakers 929477 001 5 Power button board does not include the power button board connector cable spare part number 929448 001 929468 001 6 Memory card reader board does not include the memory card reader board connector cable spare part number 934752 001 F...

Page 30: ...the Windows 10 operating system 929482 601 Equipped with an Intel Core i7 7700 2 80 GHz SC turbo up to 3 8 GHz processor 2400 MHz FSB 6 MB L3 cache quad core 45W a graphic subsystem with an Nvidia N17P 2 GB GPU Generation 0 and a non Windows 10 operating system 929482 001 Equipped with an Intel Core i7 7700 2 80 GHz SC turbo up to 3 8 GHz processor 2400 MHz FSB 6 MB L3 cache quad core 45W a graphi...

Page 31: ...th an Nvidia N17P GPU Generation 1 929457 001 For use only on computer models equipped with an Nvidia N17P GPU Generation 0 931246 001 For use only on computer models equipped with an AMD R17M GPU 929560 001 10 Fan right 929456 001 11 Fan left 929455 001 12 WLAN module Intel Dual Band Wireless AC 7265 802 11 AC 2x2 WiFi BT 4 2 Combo Adapter 793840 001 Realtek RTL8822BE 802 11 ac 2x2 WiFi BT 4 2 Co...

Page 32: ...Item Component Spare part number 18 Battery 4 cell 70 WHr 4 55 AH Li ion 917724 855 19 Bottom cover 929443 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...929446 001 For computer models equipped with a standard webcam 929444 001 2 Display bracket Left bracket 929461 001 Right bracket 929460 001 3 Webcam For computer models equipped with an infrared webcam 919579 007 For computer models equipped with a standard webcam 919573 009 4 Display panel Display assembly subcomponents 23 ...

Page 34: ... on models equipped with an AMD R17M GPU 752920 019 5 Display panel cable For use only on computer models equipped with a UHD display panel and infrared webcam 929454 001 For use only on computer models equipped with a UHD display panel and standard webcam 929453 001 For use only on computer models equipped with a FHD display panel and infrared webcam 929452 001 For use only on computer models equ...

Page 35: ... use in Israel 398062 011 For use in Italy 109197 012 For use in Japan 653326 005 For use in North America 121565 023 For use in the People s Republic of China 286496 024 For use in Saudi Arabia 187487 012 For use in South Korea 231216 015 For use in Switzerland 150304 015 For use in Taiwan 393312 008 For use in Thailand 285052 013 For use in the United Kingdom and Singapore 100613 021 Power cord ...

Page 36: ...audi Arabia 920689 010 For use in South Korea 267836 008 For use in Switzerland 920689 009 For use in Taiwan 920689 015 For use in Thailand 920689 012 For use in the United Kingdom and Singapore 920689 006 Rubber kit 936974 001 Screw kit 929476 001 USB Type C to USB Type A dongle 833960 001 26 Chapter 3 Illustrated parts catalog ...

Page 37: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 38: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Page 39: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Page 40: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Page 41: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Page 42: ...g model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions The...

Page 43: ...safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Pos...

Page 44: ...ips PM2 0 5 7 screws 1 that secure the battery to the keyboard top cover 7 Lift the battery out of the bottom enclosure 2 To insert the battery reverse the removal procedures 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...ew lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the hard ...

Page 46: ...computer Disassemble the hard drive 1 Remove the bracket 1 from the sides of the hard drive 2 Remove the hard drive connector cable 2 from the hard drive Reverse this procedure to install the hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...hut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the solid state drive 1 Remove the Phillips screw 1 2 Remove the solid state drive at an angle 2 Reverse this procedure...

Page 48: ...power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the memory module s 1 Release the retention clips holding the memory module in place 1 2 Slide the memory module out of the connector 2 Reverse this procedure to install the memory module 38 Chapter 5 Removal and repla...

Page 49: ...the service tag at the bottom of your computer See Locating system information on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as eighty six screws that must be removed replace...

Page 50: ...lugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux termin...

Page 51: ...NOTE The WLAN module configuration in the computer may not match the illustration exactly Reverse this procedure to install the WLAN module Component replacement procedures 41 ...

Page 52: ... external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the four Phillips PM2 0 6 3 screws 2 that secure the speakers to the computer 3 ...

Page 53: ...4 Remove the speakers 4 from the computer Reverse this procedure to install the speakers Component replacement procedures 43 ...

Page 54: ...nd replacement Before removing the memory card reader board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a H...

Page 55: ...Reverse this procedure to install the memory card reader board Component replacement procedures 45 ...

Page 56: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Speakers see Speakers on page 42 Remove the TouchPad 1 Disconnect the TouchPad connector cable from the system board...

Page 57: ...5 Remove the TouchPad from the computer 4 Reverse this procedure to install the TouchPad Component replacement procedures 47 ...

Page 58: ...nected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 Remove the hinge covers 1 Remove the four black Phillips PM2 0 3 0 screws and the four Phillips PM2 0 5 7 screws 1 that secure the hinge covers to the computer 2 Remove the hinge covers...

Page 59: ... from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Hinge covers see Hinge covers on page 48 Remove the system support brackets 1 Disconnect the power connector cable from the system board 1 2 Remove the power connector cable from the routing path and clips 2 NOTE The power connector cable is ...

Page 60: ... To avoid damaging the power connector cable take care during the removal of the system support brackets Reverse this procedure to install the system support brackets 50 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 Remove ...

Page 62: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive see Solid state drive on page 37 b Hinge covers see Hinge covers on page 48 c System support brackets see System support brackets on page 49 Remove the fans 1 Disconnect the fan cables from the system boar...

Page 63: ...4 Remove the fans from the computer 4 Reverse this procedure to install the fans Component replacement procedures 53 ...

Page 64: ...efore removing the USB board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on...

Page 65: ...3 Remove the USB board from the computer 3 Reverse this procedure to install the USB board Component replacement procedures 55 ...

Page 66: ... replacement Before removing the heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see H...

Page 67: ...move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 the graphics processor 3 and the heat sink sections 2 and 4 that service the processors Component replacement procedures 57 ...

Page 68: ...Reverse this procedure to install the heat sink 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ... the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Fans see Fans on page 52 d Heat sink see He...

Page 70: ...3 Remove the power button board from the computer 3 Reverse this procedure to install the power button board 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...2 601 Equipped with an Intel Core i7 7700 2 80 GHz SC turbo up to 3 8 GHz processor 2400 MHz FSB 6 MB L3 cache quad core 45W a graphic subsystem with an Nvidia N17P 2 GB GPU Generation 0 and a non Windows 10 operating system 929482 001 Equipped with an Intel Core i7 7700 2 80 GHz SC turbo up to 3 8 GHz processor 2400 MHz FSB 6 MB L3 cache quad core 45W a graphic subsystem with an AMD R17M 2 GB GPU...

Page 72: ...w lock size and location during removal and replacement Before removing the system board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove...

Page 73: ...illips PM1 9 5 7 screw 1 3 Remove the screw bracket 2 4 Lift the left edge of the system board at an angle 1 but do not remove the board 5 Disconnect the USB board connector cable from the underside of the system board 2 Component replacement procedures 63 ...

Page 74: ...6 Remove the system board from the computer at an angle 3 Reverse this procedure to install the system board 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Fans see Fans on page 52 d Heat sink see Heat sink on page 56 e System board see System board on page 61 Remove the display assembly 1 Disconnect the display panel cable from the system board 1 2 Disconnect the WLAN antenna cable from the system boa...

Page 76: ...nel ensure that the display assembly is supported before removing the hinges 6 Remove the display assembly from the computer 3 Reverse this procedure to install the display bezel 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...tin America 929479 161 For use in Norway 929479 DH1 For use in Portugal 929479 131 For use in Romania 929479 271 For use in Russia 929479 251 For use in Saudi Arabia 929479 171 For use in Slovenia 929479 BA1 For use in South Korea 929479 AD1 For use in Spain 929479 071 For use in Switzerland 929479 BG1 For use in Taiwan 929479 AB1 For use in Thailand 929479 281 For use in Turkey 929479 141 For use...

Page 78: ...B1 For use in Thailand 929478 281 For use in Turkey 929478 141 For use in the United Kingdom and Singapore 929478 031 For use in the United States 929478 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display bezel follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the compute...

Page 79: ...c Fans see Fans on page 52 d Heat sink see Heat sink on page 56 e System board see System board on page 61 f Display assembly see Display assembly on page 65 Component replacement procedures 69 ...

Page 80: ...he battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Fans see Fans on page 52 d Heat sink see Heat sink on page 56 e System board see System board on page 61 f Display assembly see Display assembly on page 65 Remove the display bezel 1 Using a case utility tool carefu...

Page 81: ...4 Remove the bezel from the display assembly 4 Reverse this procedure to install the display bezel Component replacement procedures 71 ...

Page 82: ...e AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Fans see Fans on page 52 d Heat sink see Heat sink on page 56 e System board see System board on page 61 f Display assembly see Display assembly on page 65 g Display bezel se...

Page 83: ...2 Remove the hinges from the display assembly 2 Reverse this procedure to install the display hinges Component replacement procedures 73 ...

Page 84: ...D panel 929451 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the webcam follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the compu...

Page 85: ...y assembly NOTE Due to the adhesive located between the webcam board and the back cover it may be necessary to move the webcam board from side to side to detach it Reverse this procedure to install the webcam Component replacement procedures 75 ...

Page 86: ...r use only on models equipped with an full high definition FHD panel and standard webcam 929451 001 Display panel bracket left 929461 001 Display panel bracket right 929460 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel follow these steps 1 Shut down the computer 2 Disconnect all external devices conne...

Page 87: ...splay panel to the display assembly 4 Turn the display panel over face down 2 IMPORTANT To avoid damaging the display panel or display panel cable do not remove the display panel from the display assembly at this time 5 Remove the adhesive tape from the display panel connector 1 Component replacement procedures 77 ...

Page 88: ...panel 2 that secure the brackets to the display assembly 7 Remove the display panel from the display panel assembly 3 Reverse this procedure to install the display panel 78 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 89: ...location during removal and replacement Before removing the display cable and webcam cable follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remo...

Page 90: ...2 Remove the cable from the back cover 2 Reverse this procedure to install the display cable and webcam cable 80 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 91: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Heat sink see Heat sink on page 56 d System board see System board on page 61 e Display assembly see Display as...

Page 92: ...2 Remove the WLAN antenna cable from the back cover 2 Reverse this procedure to install the WLAN antennas 82 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 93: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Hinge covers see Hinge covers on page 48 b System support brackets see System support brackets on page 49 c Heat sink see Heat sink on page 56 d System board see System board on page 61 e Display assembly see Display assembly on page 65 f ...

Page 94: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Page 95: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Page 96: ...ow to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download...

Page 97: ...FI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section select the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operating sy...

Page 98: ...ating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 88 For information on the recovery options that are available using the recovery media see Using Windows tools on page 89 Use Windows tools to create system restore points and create backups of personal information For m...

Page 99: ...ia you can use an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on ...

Page 100: ... select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 90 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recove...

Page 101: ... was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from th...

Page 102: ...or tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Ma...

Page 103: ...W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well withi...

Page 104: ...ion 2 0 W Viewing angle 65 horizontal 50 vertical typical Hard drive specifications 2 TB hybrid 1 TB Dimensions Height 7 0 mm 9 5 mm Width 70 mm 70 mm Weight 107 g max 102 g max Interface type SATA SATA Transfer rate 300 MB sec 300 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 1 ms Average 12 0 ms 12 0 ms Maximum 22 0 ms 21 0 ms Logical b...

Page 105: ...refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Hard drive specifications 95 ...

Page 106: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 107: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 108: ...r the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certificatio...

Page 109: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 99 ...

Page 110: ...play bezel removal 70 spare part numbers 70 Display bracket spare part number 23 Display cable and webcam cable removal 79 spare part numbers 79 Display enclosure spare part number 24 Display hinges removal 72 spare part number 24 spare part numbers 72 Display panel removal 76 spare part number 23 spare part numbers 76 display panel product description 1 Display panel cable spare part number 24 dr...

Page 111: ... 2 optical drive eject button identifying 4 optical drive identifying 4 original system recovery 90 P Plastics kit spare part numbers 25 pointing device product description 2 ports HDMI 6 7 Mini DisplayPort 6 7 product description 2 USB 3 x SuperSpeed 4 USB 3 x SuperSpeed port with HP Sleep and Charge 6 8 USB Type C power connector and Thunderbolt port with HP Sleep and Charge 8 USB Type C with HP...

Page 112: ...tem recovery 90 system restore point creating 89 system restore point creating 88 System support brackets removal 49 spare part numbers 21 49 T Thunderbolt port with HP Sleep and Charge identifying USB Type C 8 TouchPad buttons 10 removal 46 spare part numbers 46 Touchpad spare part numbers 19 TouchPad light 11 TouchPad zone identifying 10 U USB 3 x SuperSpeed port with HP Sleep and Charge identif...

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