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Table 1-1

  Product components and their descriptions (continued)

Category

Description

USB 4 Type-C Thunderbolt™ 4 (supports data transfer, Power Delivery 3.0; HP Sleep & Charge; DisplayPort™ 
1.4 out up to 7680 × 3840 @ 60 Hz and HDMI 1.4 out through adapter; HDMI 2.1 out up to 8K @ 60 Hz with 
HDCP 2.2 through adapter)

(3) USB 3.2 Gen 1 Type-A (left port supports HP Sleep & Charge)

AC Smart Pin adapter plug

Keyboard/pointing 
devices

Keyboard

Standard notebook keyboard, backlit, 4-zone lighting

Standard notebook keyboard, backlit, RGB per-key lighting

Clickpad

Image sensor

Multitouch gestures enabled

Precision touchpad support

Support for modern trackpad gestures

Taps enabled as default

Power requirements

Battery

6 cell, 83 Whr, lithium-polymer

4 cell, 70 Whr, lithium-polymer

HP long life

HP Fast Charge Technology

Smart AC adapters (power factor correction (PFC), 4.5 mm)

330 W, right angle

Power cord

C13, premium,1 m (3.3 ft)

Security

Supports Trusted Platform Module (fTPM) 2.0, firmware based

Operating system

Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market

Windows 10 Home 64 Plus Single Language Indonesia Market

3

Summary of Contents for OMEN 17

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...uting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2021 Document Part Number M74440 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded a...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...ls 12 HP OMEN Gaming Hub 13 3 Illustrated parts catalog 15 Computer major components 15 Display assembly subcomponents 17 Miscellaneous parts 19 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 21 Electrostatic discharge information 22 Generating static electricity 22 Preventing ele...

Page 6: ...isassembly 29 Bottom cover 29 Battery 30 Solid state drive 32 Speaker left 33 Memory modules 34 Card reader 36 Speaker right 37 Heat sink 38 Power connector cable 40 Fans 41 WLAN module 41 USB board 43 System board 44 IR sensor board 46 Touchpad 47 RJ 45 door 49 Display assembly 50 Top cover with keyboard 57 6 Using Setup Utility BIOS 59 Starting Setup Utility BIOS 59 Updating Setup Utility BIOS 5...

Page 7: ...st HP PC Hardware Diagnostics Windows version from HP 66 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 66 Downloading HP Hardware Diagnostics Windows by product name or number select products only 67 Installing HP PC Hardware Diagnostics Windows 67 Using HP PC Hardware Diagnostics UEFI 67 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 67 Starting HP...

Page 8: ...Solid state drive specifications 72 10 Power cord set requirements 73 Requirements for all countries 73 Requirements for specific countries and regions 73 11 Recycling 75 Index 76 viii ...

Page 9: ...DDR6 video memory NVIDIA GeForce RTX 3080 graphics with up to 8 GB of dedicated GDDR6 video memory NVIDIA GeForce RTX 3070 graphics with up to 8 GB of dedicated GDDR6 video memory NVIDIA GeForce RTX 3060 graphics with up to 6 GB of dedicated GDDR6 video memory Supports HD Decode DX12 and HDMI Supports Optimus Supports GPS GPU Performance Scaling Mixed reality MR compatible 60 Hz frame rate Display...

Page 10: ...es per second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression RJ 45 network jack Integrated 10 100 1000 NIC supports network booster Sensor IR thermal sensor Wireless Compatible with Miracast devices Integrated wireless options with dual antennas Intel Wi Fi 6 AX201 W Bluetooth 5 non vPro 802 11ax 2 2 MU MIMO supporting gigabit file transfer...

Page 11: ...port Support for modern trackpad gestures Taps enabled as default Power requirements Battery 6 cell 83 Whr lithium polymer 4 cell 70 Whr lithium polymer HP long life HP Fast Charge Technology Smart AC adapters power factor correction PFC 4 5 mm 330 W right angle Power cord C13 premium 1 m 3 3 ft Security Supports Trusted Platform Module fTPM 2 0 firmware based Operating system Windows 10 Home 64 W...

Page 12: ...Market CPPP New Windows Home 64 Plus New Windows Home 64 Plus Single Language New Windows Home 64 Plus Single Language Africa Market New Windows Home 64 Plus Single Language APAC EM PPP New Windows Home 64 Plus Single Language India Market New Windows Home 64 Plus Single Language Indonesia Market New Windows Pro 64 New Windows Pro 64 High End FreeDOS 3 0 Serviceability End user replaceable parts A...

Page 13: ...iption 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 USB SuperSpeed ports 2 Connect a USB device provide high speed data transfer and for select products charge small devices such as a smartphone when the computer is...

Page 14: ...onnector Connects an optional digital display device such as a high performance monitor or projector 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB Type C Thunderbolt port with HP Sleep and Charge Connects a USB device provides high speed dat...

Page 15: ...mory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader Display The computer display can include essential components such as speakers antennas cameras and microphones Low blue light mode select products only Your computer display is shipped from the factory in low blue light mode for improved eye...

Page 16: ... and software installed on your product 4 Camera light On The camera is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type ...

Page 17: ...rnal mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Touchpad components Identify the touchpad components Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate ...

Page 18: ...he touchpad is off Off The touchpad is on 4 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power S...

Page 19: ...Action keys are defined by the icon symbols on f1 through f12 function keys 6 Windows application key Displays options for a selected object 7 Power button When the computer is off press the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only Whe...

Page 20: ...descriptions Component Description 1 Speakers 2 Produce sound 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels The labels affixed to the computer provide information that you might need when you troubleshoot system...

Page 21: ...oval markings for the countries or regions in which the devices have been approved for use HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs To open HP OMEN Gaming Hub select the Start button select OMEN Gaming Hub and then follow the on screen instructions or Press the OMEN key at the top right side of the keyboard The HP OMEN Gaming Hub da...

Page 22: ...g and macro keys when an external supported gaming device is connected select products only Remote Play Manage and access your game library from one location OMEN Game Stream Provide the ability to stream games to other devices Help Access How to information and frequently asked questions NOTE To minimize the dashboard select the arrow button at the top of the dashboard 14 Chapter 2 Getting to kno...

Page 23: ... components use this illustration and table Table 3 1 Computer major component descriptions and part numbers Item Component Spare part number 1 Display assembly NOTE Display assemblies are offered as spare parts only at a subcomponent level For more information see Display assembly subcomponents on page 17 not available as a spare part Computer major components 15 ...

Page 24: ...el Core i9 11900H processor and NVIDIA GeForce RTX 3080 graphics 16 GB M73505 xx1 Intel Core i9 11900H processor and NVIDIA GeForce RTX 3080 graphics 8 GB M57135 xx1 Intel Core i9 11900H processor and NVIDIA GeForce RTX 3070 graphics M57137 xx1 Intel Core i7 11800H processor and NVIDIA GeForce RTX 3080 graphics 16 GB M73504 xx1 Intel Core i7 11800H processor and NVIDIA GeForce RTX 3070 graphics M5...

Page 25: ...tane memory L85366 001 16 RJ 45 door M57116 001 17 Fans M57139 001 18 Heat sink NOTE The thermal grease and pad kit is available as spare part number M57118 001 M57140 001 WLAN module not illustrated NOTE WLAN module protective shielding is available as spare part number M14330 001 Intel Wi Fi 6 AX201 W Bluetooth 5 non vPro L92724 006 Intel Wi Fi 6 AX210 Bluetooth 5 2 non vPro M27269 006 Display a...

Page 26: ...isplay bezel adhesive M57138 001 3 Top bracket not available as a spare part 4 Display panel includes display cover adhesive and display bezel adhesive QHD 165 Hz M57128 001 FHD 144 Hz M57127 001 FHD 60 Hz M57126 001 5 Hinges includes left and right display hinges includes display cover adhesive and display bezel adhesive M57119 001 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...ve kit includes display cover adhesive and display bezel adhesive M57117 001 Miscellaneous parts To identify the miscellaneous parts use this table Table 3 3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter 330 W PFC 4 5 mm M34603 001 Screw Kit M57129 001 HP HDMI to VGA adapter 701943 001 HP USB C to VGA adapter 831751 001 USB C to USB A adapter 833960 001 HP...

Page 28: ...nent Spare part number Japan L22344 001 North America L22331 001 People s Republic of China L22341 001 South Africa L22337 001 South Korea L22340 001 Switzerland L22336 001 Taiwan L22342 001 Thailand L22338 001 United Kingdom L22332 001 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 30: ...tive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated c...

Page 31: ...rs such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pi...

Page 32: ...xtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equi...

Page 33: ...nded steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 26 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your...

Page 34: ... when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean...

Page 35: ...uses Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on...

Page 36: ... display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisories to view technical b...

Page 37: ...s many as 71 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures 1 Turn off the computer If you are unsure whether ...

Page 38: ... the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number 6 cell 83 Whr M41711 005 4 cell 70 Whr M39179 005 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 39: ...computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss o...

Page 40: ...the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Disconnect the battery cable from the system board see Battery on page 30 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Lift up the drive and then pull it out...

Page 41: ...d state drive slots 1 primary and 2 secondary Both drives require that you install a thermal pad between the bracket and the drive NOTE Solid state drive 1 can house up to a Gen4 solid state drive Solid state drive 2 can house up to a Gen3 solid state drive Speaker left To remove the left speaker use this procedure and illustration Table 5 4 Left speaker description and part number Description Spa...

Page 42: ...tweezers to disconnect the speaker cable from the system board 2 4 Remove the speaker from the computer 3 NOTE Be sure that the rubber gaskets are installed in the mounting holes in the speaker 4 before installation Reverse this procedure to install the left speaker Memory modules To remove the memory modules use this procedure and illustration Table 5 5 Memory module descriptions and part numbers...

Page 43: ...ry module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the mod...

Page 44: ... reader follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Disconnect the battery cable from the system board see Battery on page 30 Remove the card reader 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the card reader to the computer 2 Disconnect the cable from the ZIF connector on t...

Page 45: ...30 001 Before removing the right speaker follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Remove the battery see Battery on page 30 4 Remove the card reader board see Card reader on page 36 Remove the right speaker 1 Remove the two Phillips M2 0 2 5 screws from the speaker 1 2 Disconnect the...

Page 46: ... removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Disconnect the battery cable from the system board see Battery on page 30 Remove the heat sink 1 In the order indicated on the heat sink loosen the seven captive Phillips screws 1 that secure the heat sink to the system...

Page 47: ...m the system board A thermal gel syringe is provided with the system board 1 After replacing the system board squeeze two rows of thermal gel slowly and evenly out of the syringe onto the video RAM ICs Apply one row of thermal gel onto the chokes and power MOSFET components The areas to apply thermal gel are noted by small square brackets in white on the board 2 Reinstall the thermal module onto t...

Page 48: ...ter for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Disconnect the battery cable from the system board see Battery on page 30 4 Remove the heat sink see Heat sink on page 38 Remove the power connector cable 1 Remove the Phillips M2 0 5 0 screw 1 from the power connector bracket 2 Remove the bracket 2 3 Disconnect the cable from the...

Page 49: ...see Battery on page 30 4 Remove the heat sink see Heat sink on page 38 Remove the fans 1 Remove the two Phillips M2 0 3 0 screws 1 from the left fan and three Phillips M2 0 5 0 screws 1 from the right fan 2 Disconnect the fan cables from the system board 2 3 Remove the fans from the computer 3 Reverse this procedure to install the fans WLAN module To remove the WLAN module use this procedure and i...

Page 50: ...eps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Disconnect the battery cable from the system board see Battery on page 30 4 Remove the heat sink see Heat sink on page 38 Remove the WLAN module 1 Remove the plastic antenna protector from the module 1 2 Carefully disconnect the antenna cables from the modul...

Page 51: ...001 USB board cable M57107 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Remove the battery see Battery on page 30 4 Remove the solid state drives see Solid state drive on page 32 5 Remove the heat sink see Heat sink on page 38 6 Remove the left fan see F...

Page 52: ...graphics 8 GB M57135 xx1 Intel Core i9 11900H processor and NVIDIA GeForce RTX 3070 graphics M57137 xx1 Intel Core i7 11800H processor and NVIDIA GeForce RTX 3080 graphics 16 GB M73504 xx1 Intel Core i7 11800H processor and NVIDIA GeForce RTX 3070 graphics M57136 xx1 Intel Core i7 11800H processor and NVIDIA GeForce RTX 3060 graphics M57133 xx1 Intel Core i5 11400H processor and NVIDIA GeForce RTX...

Page 53: ...drive on page 32 Memory modules see Memory modules on page 34 WLAN module see WLAN module on page 41 Remove the system board 1 Disconnect the following cables from the system board IR board ZIF 1 Display cable ZIF 2 Card reader cable ZIF 3 Touchpad cable ZIF 4 Keyboard cable ZIF 5 Keyboard backlight cable ZIF 6 select products only WLAN antennas from the WLAN module 7 USB board cable ZIF 8 2 Remov...

Page 54: ...computer 3 Reverse this procedure to install the system board When installing the system board use the following illustration to locate the system board screws IR sensor board To remove the IR sensor board use this procedure and illustration 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...tate drive see Solid state drive on page 32 5 Remove the heat sink see Heat sink on page 38 6 Remove the power connector cable see Power connector cable on page 40 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 44 Remove the IR sensor board 1 Remove the protective tape from the board 1 2 Remove the Phillips M2 0 2 5 screw 2 that secures the board to the co...

Page 56: ...the power connector cable see Power connector cable on page 40 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 44 Remove the touchpad 1 Remove the two rubber pads from the outer screws of the touchpad bracket 1 NOTE When installing the touchpad bracket be sure to replace the rubber pads over the screws 2 Remove the four Phillips M2 0 3 0 screws 2 from the t...

Page 57: ...disassembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Remove the battery see Battery on page 30 4 Remove the left solid state drive see Solid state drive on page 32 5 Remove the heat sink see Heat sink on page 38 6 Remove the power connector cable see Power connector cable on page 40 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 4...

Page 58: ...assembly on page 29 2 Remove the bottom cover see Bottom cover on page 29 3 Remove the battery see Battery on page 30 4 Remove the left solid state drive see Solid state drive on page 32 5 Remove the heat sink see Heat sink on page 38 6 Remove the power connector cable see Power connector cable on page 40 7 Remove the fans see Fans on page 41 8 Remove the system board see System board on page 44 R...

Page 59: ...e six Phillips M2 5 3 5 screws 1 that secure the display assembly to the computer 3 Open the display to approximately 45 2 and the close the display 3 This step opens the hinges Component replacement procedures 51 ...

Page 60: ...ble in the Adhesive Kit as spare part number M57117 001 The bezel is available as spare part number M57105 001 6 If you need to remove the display panel a The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel To remove the panel use tweezers to grasp the end of the tape 1 While turning the tweezers wrap the tape around the twe...

Page 61: ... prematurely Display panels are available as the following spare part numbers M57128 001 QHD 165 Hz M57127 001 FHD 144 Hz M57126 001 FHD 60 Hz c Release the adhesive support strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel Component replacement procedures 53 ...

Page 62: ... 0 screws 1 from the bottom of each hinge b Remove the Phillips M2 0 3 0 screw 2 from the top of each hinge c Remove the display hinges from the display back cover 3 The display hinges are available as spare part number M57119 001 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ... cable routes under the module The camera module is available as spare part number M57138 001 10 If you need to remove the hinge covers from the hinges a Remove the rubber pieces from the inside of each hinge cover 1 b Remove the Phillips M1 6 2 0 screw from the inside of each hinge cover 2 c Slide the hinge covers off the hinges 3 The hinge covers are available as spare part number M57120 001 Hin...

Page 64: ...along the bottom of the display rear cover 2 and then remove the cable from the display rear cover 3 Display panel cables are available as the following spare part numbers M57112 001 QHD 165 Hz panels M57111 001 FHD 60 Hz panels M84808 001 FHD 144 Hz panels 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...omputer In this section the first table provides the main spare part number for the top cover keyboards The second table provides the country codes Table 5 17 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard for use in models with 4 zone RBG lighting M57142 xx1 Top cover with keyboard for use in models with per key RBG lighting M57141 xx1 ...

Page 66: ...witzerland BG1 Czech Republic Slovakia FL1 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 58 Chapter 5 Removal and replacement procedures for authorized service prov...

Page 67: ...Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS fir...

Page 68: ...lect Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You might need this information to locate the upda...

Page 69: ...NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating Setup Utility BIOS 61 ...

Page 70: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Page 71: ...the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 62 NOTE If you cannot create recovery media yourself contact support to obtain recovery disc...

Page 72: ... then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest ver...

Page 73: ...e replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code with your m...

Page 74: ...agnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnosti...

Page 75: ...e is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloa...

Page 76: ...are Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go te...

Page 77: ...Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Page 78: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 70 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 79: ... Operating voltage and current 19 5 V dc 16 92 A 330 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limit...

Page 80: ...ce type PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Total logical sectors 1 000 215 216 1 500 336 388 Operating temperature 0 C to 70 C 32 F t...

Page 81: ...power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an...

Page 82: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Page 83: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 75 ...

Page 84: ...6 power 6 control zone 9 D display specifications 71 display assembly subcomponents 17 display components 7 display panel illustrated 18 spare part number 18 Dual Mode DisplayPort connector identifying 6 E electrostatic discharge ESD 21 22 preventing damage 21 22 23 esc key identifying 11 F fans removal 41 spare part number 41 fn key identifying 11 G gaming macro keys identifying 11 grounding meth...

Page 85: ...dia 62 creating using HP Cloud Recovery Download Tool 62 creating using Windows tools 62 regulatory information regulatory label 12 wireless certification labels 12 Remote HP PC Hardware Diagnostics UEFI settings customizing 69 using 69 removal and replacement procedures 29 solid state drive 32 restoring 62 restoring and recovery methods 63 right control zone identifying 9 right side components 5 ...

Page 86: ... Type C Thunderbolt port with HP Sleep and Charge identifying 6 V vents identifying 5 12 W Windows backup 62 recovery media 62 system restore point 62 Windows application key identifying 11 Windows key identifying 11 Windows tools using 62 wireless antennas identifying 8 wireless certification label 12 WLAN antennas identifying 8 WLAN device 12 WLAN label 12 WLAN module removal 41 spare part numbe...

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