Chapter 5
Troubleshooting
53
Password Problems
This section describes some common password problems.
Resetting Lost Passwords
If you have forgotten the User or Administrator password, you can reset each one. The User password can
be reset if you know the Administrator password, but the Administrator password can only be reset by a
switch on the system board.
User Password
If you have forgotten the User password, but the Administrator password is known, perform the following
steps:
1. Restart the Netserver.
2. During the boot process, press
[F2]
to start the Setup program.
3. Enter the Administrator password and then access the Security menu of the
Setup Utility
.
4. Scroll to the "User Password is" field and press
Enter
.
5. Enter the Administrator password as the old password and press
Enter
.
This will replace the old, forgotten password.
6. Enter the new password in the "Enter new password: [ ]" field and press
Enter
.
NOTE
Entering nothing or "blank" in the "Enter new password" field followed by entering
nothing or "blank" in the "Re-enter new password" field will turn off the password
setting, changing it to "Not Set."
7. Enter the new password again in the "Re-enter new password: [ ]" field and press
Enter
.
8. Press
Esc
and scroll to the Exit menu and save the changes to save the new password.
Administrator Password
You can only reset a forgotten Administrator password by using the configuration switch on the system
board. If you have forgotten the Administrator password, your Netserver will function normally, but you will
not be able to access the
Setup Utility
or complete the boot process, if you reboot the Netserver. To reset
the Administrator password, refer to the following procedure.
1. Turn off power to the HP Netserver.
2. Remove the cover.
3. Move switch 3 in the configuration switch on the system board (labeled "Clear Password") to the
ON position.
4. Turn on power to the Netserver and allow it to complete its startup routine.
The old password will be erased.
5. Turn off power to the Netserver.
6. Return switch 3 in the configuration switch on the system board to the OFF position.
