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Diskless (No-Flash) unit troubleshooting

This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this
model the boot priority sequence is:

●

USB device

●

PXE

1.

When the unit boots, the monitor should display the following information:

Table 10-6

Diskless unit troubleshooting

Item

Information

Action

MAC Address

NIC portion of the system board is OK

If no MAC Address, the system board is at fault. Contact the
Call Center for service.

GUID

General system board information

If no GUID information, the system board is at fault and
should be replaced.

Client ID

Information from server

If no Client ID information there is no network connection.
This may be caused by a bad cable, the server is down, or a
bad system board. Contact the Call Center for service for the
bad system board.

MASK

Information from server

If no MASK information there is no network connection. This
may be caused by a bad cable, the server is down, or a bad
system board. Contact the Call Center for service for the bad
system board.

DHCP IP

Information from server

If no DHCP IP information there is no network connection.
This may be caused by a bad cable, the server is down, or a
bad system board. Contact the Call Center for service for the
bad system board.

If you are running in a Microsoft RIS PXE environment, go to step 2.

If you are running in a Linux environment, go to step 3.

2.

If you are running in a Microsoft RIS PXE environment, press the

F12

key to activate the network service

boot as soon as the DHCP IP information appears on the screen.

If the unit does not boot to the network, the server is not configured to PXE.

If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message
on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.

Pressing any key will restart the boot cycle.

3.

If you are running in a Linux environment, an error message will appear on the screen if there is no Client
IP. ERROR: Non-system disk or disk error. Replace and press any key when ready.

Troubleshooting

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Summary of Contents for mt43

Page 1: ...HP mt43 Mobile Thin Client Maintenance and Service Guide ...

Page 2: ...ibes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In acco...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...embly subcomponents 17 Plastics Kit 18 Cable Kit 19 Miscellaneous parts 19 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 Equipment guidelines 24 5 Removal and replacement...

Page 8: ...r button board 59 Top cover 60 7 Interpreting system validation diagnostic front panel LEDs and audible codes 61 8 Computer Setup BIOS TPM and HP Sure Start 63 Using Computer Setup 63 Starting Computer Setup 63 Navigating and selecting in Computer Setup 63 Restoring factory settings in Computer Setup 63 Updating the BIOS 64 Determining the BIOS version 64 Downloading a BIOS update 65 Changing the ...

Page 9: ...unit troubleshooting 77 Configuring a PXE server 78 11 Using HP ThinUpdate to restore the image 79 12 Device management 80 13 Specifications 81 Computer specifications 81 35 6 cm 14 0 in display specifications 82 Solid state drive specifications 82 14 Power cord set requirements 83 Requirements for all countries 83 Requirements for specific countries and regions 83 15 Statement of memory volatilit...

Page 10: ...x ...

Page 11: ...MB 1 Primary storage M 2 solid state drive 128 GB 2280 NGFF SATA 3 Audio and video HP Bang Olufsen Audio with HP Clear Sound Amp HP Noise Reduction software Dual array microphone Premium stereo speakers 2 Webcam 720p Supports no camera option Ethernet Broadcom NetXtreme GbE LOM BCM5762 10 100 1000 Ethernet NIC with DASH S3 S4 S5 Wake on LAN support Wireless networking WPAN Bluetooth Integrated wir...

Page 12: ...1 port USB Type C basic DisplayPort RJ 45 Docking connector Audio out headphone audio in microphone combo jack AC port Docking 2013 Ultraslim Docking Station Keyboard pointing devices Keyboard Dual point Dura keys backlit spill resistant with drain Dual point spill resistant with drain TouchPad Gestures enabled by default two finger scrolling two finger pinch zoom Taps enabled by default On off bu...

Page 13: ... Preboot authentication password smart card Operating system Operating system version Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients Preinstalled Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients Serviceability End user replaceable parts AC adapter Battery Solid state drive Memory module WLAN module WWAN module Keyboard 3 ...

Page 14: ...card Press in on the card and then remove it from the memory card reader 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before...

Page 15: ...ut it may not prevent the computer from being mishandled or stolen 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 USB 3 x charging port When the ...

Page 16: ...ly On The webcam is in use 5 Webcam select products only Records video and captures photographs Some models allow you to video conference and chat online using streaming video The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory S...

Page 17: ...rns the TouchPad on and off On The TouchPad is off Off The TouchPad is on 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mo...

Page 18: ...3 Num lk light On Num lock is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 Mute light Amber Computer sound is off Off Computer sound is on 6 Caps lock light On Caps lock is on which switches the key input to all capital letter...

Page 19: ...esponding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power options in the taskbar search box and then select Power Options or Right click the Power meter icon and then select Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless fe...

Page 20: ...ressed in combination with the fn key See Using the hot keys on page 11 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lk is on the keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turned off that function is reinstated when...

Page 21: ...essing fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer Decreases the screen brightness incre...

Page 22: ...evice 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 External component identification ...

Page 23: ... power to the display and other unneeded components Off The computer is off 3 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critica...

Page 24: ...entify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provi...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 26: ... 001 8 System board with AMD PRO A8 9600U processor includes replacement thermal material 917765 301 9 USB audio board includes cable 914383 001 10 Heat sink fan assembly 821163 001 11 RTC battery 914384 001 12 Internal base plate 821164 001 13 Memory module DDR 2400 4 GB 862397 850 14 WWAN module HP lt4120 LTE EVDO HSPA SnapdragonT X5 LTE Mobile Broadband Module 800870 001 Fibocom HP hs3210 WW HS...

Page 27: ...5 001 3 Raw panel 818272 002 4 Display webcam cable HD FHD and QHD 914381 001 Cable Kit 5 Hinge covers left and right 821166 001 Hinge Kit 6 Hinge Kit includes left and right hinges 821166 001 7 WLAN antenna spared with display enclosure 8 WWAN antenna spared with display enclosure 9 Display enclosure includes antennas 821161 001 Display assembly subcomponents 17 ...

Page 28: ...pare part number Plastics kit 821175 001 1 Fingerprint reader blank 2 Fingerprint reader bracket not used on this platform 3 SD card blank 4 Solid state drive insert 5 RJ 45 door 6 Rubber feet 18 Chapter 3 Illustrated parts catalog ...

Page 29: ... use in Argentina 710340 850 45 W HP Smart AC adapter 3 prong 741727 001 45 W HP Smart AC adapter 2 prong 742436 001 45 W HP Smart AC Adapter for use in Argentina 741553 852 HP DisplayPort to HDMI cable 749288 001 Power cord 3 pin black 1 83 m Argentina 401300 001 Australia 213356 001 Brazil 438722 001 Denmark 213353 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Swed...

Page 30: ...a Belgium Finland France Germany the Netherlands Norway and Sweden 213350 009 India 404827 003 Israel 398063 003 Italy 213352 008 Japan 349756 002 North America 213349 009 People s Republic of China 286497 008 South Africa 361240 002 South Korea 267836 008 Switzerland 213354 008 Taiwan 393313 003 Thailand 285096 006 United Kingdom and Singapore 213351 008 Power cord 2 pin black 1 0 m Japan 190548 ...

Page 31: ...ing disassembly and reassembly can damage plastic parts Use care when handling the plastic Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cabl...

Page 32: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 33: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 34: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 35: ...ually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 26 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal...

Page 36: ...er 821175 001 NOTE Multiple RJ 45 doors are available using spare part number 917396 001 The kit contains 20 doors 3 Remove the 10 Phillips M2 5x5 0 screws 1 10 and the Phillips M2 0x7 0 screw 11 in the order shown in the following image NOTE The longer Phillips M2 0x7 0 screw is located under the SD card reader 26 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 37: ...n the order indicated in the following image IMPORTANT Failure to install the screws in the correct order can result in uneven bottom cover installation NOTE There are five different sizes of rubber screw covers Be sure that you reinstall them over the correct screws as shown in the following images The rubber screw cover sizes are shown in the following image Component replacement procedures 27 ...

Page 38: ...fully inspect for adhesive tape liner inside the cap and remove if present To properly insert the rubber covers be sure to orient the covers in the correct direction 1 Place the lower edge into the recess 1 followed by the higher edge 2 28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 39: ...ot a fingernail to ensure compaction into the recess 3 Visually inspect all rubber caps to be sure that they installed in the correct locations Run a finger over the tops of the rubber caps to ensure they are properly seated Component replacement procedures 29 ...

Page 40: ...rom the computer 4 Remove the bottom cover see Bottom cover on page 25 To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery Loosen the two captive screws 1 and use the pull tab 2 to remove the battery from the ...

Page 41: ... devices from the computer 4 Remove the bottom cover see Bottom cover on page 25 5 Disconnect the battery see Battery on page 30 Remove the solid state drive 1 Remove the Phillips M2 0 3 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from the connector NOTE M 2 solid state drives are designed with notches to prevent incorrect insertion Reverse this pro...

Page 42: ... the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect ...

Page 43: ...orrect insertion into the memory module slot NOTE The computer uses two memory sockets The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module Component replacement procedures 33 ...

Page 44: ...e the bottom cover see Bottom cover on page 25 5 Remove the battery see Battery on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an...

Page 45: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 46: ...om the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 25 5 Remove the battery see Battery on page 30 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN ante...

Page 47: ...ith a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 37 ...

Page 48: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 25 5 Remove the battery see Battery on page 30 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 2 Lift the Mylar from atop the battery 2 3 Using a flat tool pry the battery out of the computer 3 Reverse this procedure to install the RTC battery 3...

Page 49: ...Taiwan AB1 Denmark Finland and Norway DH1 Northern Africa FP1 Thailand 281 France 051 Norway 091 Turkey 141 Germany 041 Portugal 131 Turkey F 541 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconn...

Page 50: ...mputer upright with the front toward you and then open the computer as far as possible 6 Slide the keyboard slightly downward and then lift and rotate the keyboard over onto the palm rest 1 7 Lift the ZIF connector 2 for the pointing stick cable connector then and remove the cable from the connector 3 8 Lift the ZIF connector 4 for the keyboard backlight cable connector and then remove the cable f...

Page 51: ...10 Remove the keyboard 8 Reverse this procedure to install the keyboard Component replacement procedures 41 ...

Page 52: ... http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 45 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Internal base plate Description Spare part number Internal base plate 821164 001 Before rem...

Page 53: ...screws 1 and the 4 broadhead Phillips M2 5x2 5 screws 2 that secure the internal base plate to the computer 2 Remove the 9 Phillips M2 5x5 0 screws that secure the internal base plate to the computer Component replacement procedures 43 ...

Page 54: ... antenna cables from the base plate 1 and then remove the base plate from the computer 2 Reverse this procedure to install the internal base plate 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...nternal base plate see Internal base plate on page 42 Remove the heat sink fan assembly Loosen the six captive screws on the fan and heat sink following the sequence stamped on the fan and heat sink 1 disconnect the fan cable from the system board 2 and then remove the heat sink fan assembly from the system board 3 CAUTION Take extreme care when removing the heat sink and fan assembly The heatpipe...

Page 56: ...Reverse this procedure to install the heat sink fan assembly 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...Bottom cover on page 25 5 Remove the battery see Battery on page 30 6 Remove the keyboard see Keyboard on page 39 7 Remove the internal base plate see Internal base plate on page 42 Remove the touchpad board 1 Disconnect the cable from the touchpad to the smart card reader board 1 2 Lift the tape 2 and then remove the 2 Phillips M2 5x2 5 screws 3 that secure the touchpad button board to the comput...

Page 58: ...ard on page 39 7 Remove the internal base plate see Internal base plate on page 42 Remove the smart card reader board NOTE Before you remove the smart card reader make sure nothing memory card or plastic insert in inserted in the reader 1 Disconnect the main system board cable from the card reader board 1 2 Disconnect the touchpad cable from the side of the card reader board 2 3 Pull the plastic t...

Page 59: ... 4 Remove the bottom cover see Bottom cover on page 25 5 Remove the battery see Battery on page 30 6 Remove the keyboard see Keyboard on page 39 7 Remove the internal base plate see Internal base plate on page 42 Remove the USB audio board 1 Disconnect the cable from the system board 1 2 Remove the 2 Phillips M2 5 5 0 screws 2 that secure the USB audio board to the computer 3 Lift up rear side of ...

Page 60: ...ove the battery see Battery on page 30 6 Remove the keyboard see Keyboard on page 39 7 Remove the internal base plate see Internal base plate on page 42 When replacing the system board be sure to remove the following components as needed from the defective system board and install on the replacement system board Solid state drive see Solid state drive SSD on page 31 Memory modules see Memory modul...

Page 61: ... 3 Lift the right side of the system board up at an angle 2 4 Pull the system board up and toward the right to disengage the connectors from the left side of the computer and remove the system board 3 Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 62: ... Battery on page 30 6 Remove the keyboard see Keyboard on page 39 7 Remove the internal base plate see Internal base plate on page 42 8 Remove the system board see System board on page 50 Remove the speaker assembly 1 Remove the antennas from the clip in the speaker assembly 1 2 Use a thin tool to pry the middle of the speaker assembly up to disengage the adhesive that secures it to the computer 2...

Page 63: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 25 5 Remove the battery see Battery on page 30 6 Remove the internal base plate see Internal base plate on page 42 Remove the display assembly 1 Disconnect the display ...

Page 64: ...adation of the computer s wireless performance 4 If you need to remove the display bezel flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel 54 Chapter 6 Removal and replacement procedures for...

Page 65: ... thin tool to pry the module away from the double sided tape on the display enclosure 1 lift the module up enough to access the cable connector 2 and then disconnect the cable from the module 3 The webcam module is available using spare part number 800575 020 The microphone module is available using spare part number 920485 001 Component replacement procedures 55 ...

Page 66: ...ay panel over onto the keyboard 2 The raw display panel is available using spare part number 818272 002 8 On the back of the display panel lift the tape from atop the connector 1 and then disconnect the display cable from the rear of the panel 2 9 Remove the display panel from the enclosure 3 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...sure 3 and then remove the display hinges from the display enclosure 4 Display hinge covers and hinges are available in the Hinge Kit using spare part number 821166 001 12 If it is necessary to replace the display webcam cable lift the display webcam cable assembly 1 from the routing path on the side of the display enclosure 2 and then remove the cable 3 The display cable is available in the Cable...

Page 68: ... it is necessary to replace the WWAN antenna cables peel the transceivers from the top of the display enclosure 1 remove the antenna cables from the on the sides of the display enclosure 2 and then remove the antenna cables 3 NOTE The WWAN antennas are spared with the display enclosure The display enclosure is available using spare part number 821161 001 Reverse this procedure to reassemble and in...

Page 69: ... see Internal base plate on page 42 7 Rotate the right display hinge upward see Display assembly on page 53 NOTE The power button board sits under the right display hinge You do not have to remove the display to remove the board but you do have to rotate the right display hinge upward to gain access Remove the power button board 1 Disconnect the cable from the system board 1 2 Remove the Phillips ...

Page 70: ...escription Spare part number Top cover 821173 001 The top cover remains after removing all other spared parts from the computer 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...the error These patterns will make up a two part code Major the category of the error Minor the specific error within the category NOTE Single beep blink codes are not used Number of long beeps blinks Error category 1 Not used 2 BIOS 3 Hardware 4 Thermal 5 System board Patterns of blink beep codes are determined by using the following parameters 1 second pause occurs after the last major blink 2 s...

Page 72: ... Since it takes 10 sec or so to load the DXE image and get video in the DXE case this blink code is necessary SureStart Battery LED White and Amber blinking 2 4 Power LED red white Wait for DXE recovery to complete Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization CAP NUM Blink 3 3 2 Power LED red white System board replacement 3 3 The embedde...

Page 73: ...board arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus ch...

Page 74: ...able on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer BIOS version information...

Page 75: ...ction to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructio...

Page 76: ...stem To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 63 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted o...

Page 77: ...ing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 67 b Solid state drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading H...

Page 78: ...let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 68 Chapter 9 Using HP PC Hardware Diagnostics UEFI ...

Page 79: ...ion and initialization NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video subsystem is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client T...

Page 80: ... Setup 4 Navigate to Power Hardware Power Management 5 Set S5 Maximum Power Savings as follows Disable WOL Enabled Enable WOL Disabled 6 Press F10 to accept any changes 7 Select File Save Changes and Exit Power On Sequence At power on the flash boot block code initializes the hardware to a known state then performs basic power on diagnostic tests to determine the integrity of the hardware Initiali...

Page 81: ... performs basic integrity tests of the hardware to determine its functionality and configuration If a diagnostic test fails during hardware initialization the unit simply stops There are no messages sent to video NOTE You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the unit Ta...

Page 82: ...rning OR The heat sink fan assembly is not properly attached to the processor OR The unit has vents blocked or is in a location where the ambient temperature is too high 1 Ensure that the computer air vents are not blocked and the processor cooling fan is plugged in and running if equipped 2 Contact an authorized reseller or service provider Red Power LED flashes four times once every second follo...

Page 83: ...op after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image using the BIOS Recovery procedure 2 Replace the system board System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than four seconds If the solid state drive LED turns white th...

Page 84: ...or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amount ...

Page 85: ...uld not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test using F2 Diagnostics ...

Page 86: ...RJ 45 connector on the top rear panel of the thin client Indicator lights are visible when the connector is installed 1 Verify that the network is not down 2 Make sure the RJ 45 cable is good by installing the RJ 45 cable onto a known working device if a network signal is detected then the cable is good 3 Verify the power supply is good by replacing the power cable to the unit with a known working...

Page 87: ... server is down or a bad system board Contact the Call Center for service for the bad system board DHCP IP Information from server If no DHCP IP information there is no network connection This may be caused by a bad cable the server is down or a bad system board Contact the Call Center for service for the bad system board If you are running in a Microsoft RIS PXE environment go to step 2 If you ar...

Page 88: ...ionally refer to the following For Windows Server 2008 R2 http technet microsoft com en us library 7d837d88 6d8e 420c b68f a5b4baeb5248 aspx For Windows Server 2012 http technet microsoft com en us library jj648426 aspx The services listed below must be running and they may be running on different servers 1 Domain Name Service DNS 2 Remote Installation Services RIS NOTE Active Directory DHCP is no...

Page 89: ...e it to a USB flash drive which can be used to deploy the image to other thin clients The Add on Downloads feature lets you download add ons from HP to either local storage or a USB flash drive The USB Drive Management feature lets you do the following Create a bootable USB flash drive from an image file on local storage Copy an ibr image file from a USB flash drive to local storage Restore a USB ...

Page 90: ... used to manage the full life cycle of HP thin clients to include Discover Asset Management Deployment and Configuration For more information on HP Device Manager please visit www hp com go hpdm If you wish to manage the thin client with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 80 Chapter 12 Device management ...

Page 91: ...35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half ...

Page 92: ... specifications 128 GB Height 1 35 mm Weight 10 g Form factor M 2 2280 D2 B M Transfer rate up to 540 MB sec Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to drive storage capacity Actual accessible capacity is less Actual drive specificati...

Page 93: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 3...

Page 94: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 95: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 96: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 97: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 98: ...t models only on page 91 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 Bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using ...

Page 99: ...e Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmwar...

Page 100: ...dustry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS provides a...

Page 101: ...Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection ...

Page 102: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 92 Chapter 16 Recycling ...

Page 103: ... restoring factory settings 63 computer specifications 81 connector power 5 D diagnostics and troubleshooting 69 disabling enabling Wake on LAN WOL 70 diskless troubleshooting 77 display assembly removal 53 spare part numbers 53 subcomponents 17 display bezel removal 54 display cable spare part number 17 display enclosure spare part number 17 display hinge removal 56 display image switching 11 dis...

Page 104: ...ror codes 74 O operating system product description 3 P pointing device product description 2 pointing stick 7 ports Dual Mode DisplayPort 4 external monitor 5 product description 2 USB 3 x 4 USB 3 x charging 5 USB Type C charging 4 power and IDE flash activity LEDs 69 power button board spare part number 16 power button board assembly removal 59 spare part number 59 power button identifying 9 pow...

Page 105: ...p cover removal 60 spare part number 16 60 TouchPad buttons 7 spare part number 16 touchpad board removal 47 spare part number 47 TouchPad light identifying 8 TouchPad zone identifying 7 TPM settings 66 traveling with the computer 14 troubleshooting 76 U USB 3 x charging port identifying 5 USB 3 x port identifying 4 USB legacy support 63 USB Type C charging port identifying 4 USB audio board remov...

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