HP ML115 - ProLiant - G5 User Manual Download Page 68

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Troubleshooting 68

OS boot problems flowchart

Symptom: Server does not boot a previously installed operating system.
Possible causes:

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Corrupted operating system

•

Hard drive subsystem problem

Item

See

"HP Insight Diagnostics (on page

•

"Operating system problems (on page

•

"HP contact information (on page

103

Summary of Contents for ML115 - ProLiant - G5

Page 1: ...iant ML150 G2 G3 and G5 Servers Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 368156 403 October 2012 Edition 12 ...

Page 2: ...ld be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Pentium and Xeon are trademarks of Intel Corporation ...

Page 3: ... 15 Installing a processor in HP ProLiant ML110 Generation 5 Servers 16 Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers 18 SAS or SATA hard drive options 20 Hard drive LED cable option 23 Installing the LED cable ML110 G4 24 Installing the LED cable ML150 G3 27 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 29 Removable media device options 34 Installing media d...

Page 4: ...chart 69 Hardware problems 71 Power problems 72 General hardware problems 73 Internal system problems 75 System open circuits and short circuits 83 External device problems 83 Audio problems 84 Printer problems 85 Mouse and keyboard problems 85 Modem problems 85 Network controller problems 87 Software problems 89 Operating system problems 89 Operating system updates 90 Restoring to a backed up ver...

Page 5: ...uropean Union 98 Japanese notice 99 BSMI notice 99 Korean notice 99 Laser compliance 100 Battery replacement notice 100 Taiwan battery recycling notice 100 Power cord statement for Japan 101 Acoustics statement for Germany Geräuschemission 101 Electrostatic discharge 102 Preventing electrostatic discharge 102 Grounding methods to prevent electrostatic discharge 102 Support and other resources 103 ...

Page 6: ...tely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation 3 Press the Power On Standby button to place the server in standby mode When the...

Page 7: ... Care Pack services are Hardware support o 6 hour call to repair o 4 hour 24x7 same day o 4 hour same business day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs see the HP website http www hp com hps...

Page 8: ...fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack ...

Page 9: ...bution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding...

Page 10: ...hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 11 Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Installing the ope...

Page 11: ... panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Loosen the two thumbscrews located on the server rear panel if applicable 4 Slide the access panel back about 1 5 cm 0 5 in 5 Lift and remove the access panel To install the co...

Page 12: ... a processor failure message The server uses embedded PPMs as DC to DC converters to provide the proper power to each processor CAUTION To prevent possible server malfunction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor IMPORTANT Processor socket 1 must be populated at all times or the server does not funct...

Page 13: ...3 5 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 6 If the processor has separated from the installation tool carefully re insert the processor in the tool ...

Page 14: ... 14 7 Align the processor installation tool with the socket and install the processor 8 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Page 15: ...eeds or cache sizes 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 11 4 Open the processor retaining bracket 5 Release the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 6 Install the processor a...

Page 16: ...user documentation for specific information on how to install a PPM 9 Install the access panel Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC to DC converter to provide the proper power to the processor To install the component 1 Power down the server on page 6 2 Extend the server from the rack 3 Remove the access panel Access panel on page...

Page 17: ...Hardware options installation 17 4 Open the processor retaining latch and the processor socket retaining bracket 5 Remove the processor socket protective cover ...

Page 18: ...eet 9 Install the access panel Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool ...

Page 19: ... page 6 2 Remove the access panel Access panel on page 11 3 Remove the heatsink fan and the heatsink For more information see the server installation sheet CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 4 Open the processor locking lever 5 Install the processor 6 Close the processor locking lever ...

Page 20: ... ML150 G3 Server Embedded Optional HBA 6 ProLiant ML150 G5 Server Embedded Optional HBA 8 For optimal performance avoid mixing SAS and SATA hard drives CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT If only one hard drive is installed install it in the bay with the lowest device number For ...

Page 21: ...Hardware options installation 21 3 Remove the hard drive blank ...

Page 22: ...Hardware options installation 22 4 Prepare the hard drive ...

Page 23: ... drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 60 Hard drive LED cable option This section provides the following procedures Installing the LED cable ML110 G4 on page 24 Installing the LED cable ML150 G3 on page 27 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 on page 29 ...

Page 24: ...110 G4 1 Power down the server on page 6 2 Remove the access panel Access panel on page 11 3 Install an HP Smart Array E200 controller card For more information see the documentation that ships with the option and see Expansion board options on page 42 4 Connect the LED cable to the controller card and to the system board 5 Open the cable clamp ...

Page 25: ...rd before the card is installed in the server If the card is already installed remove it before connecting the cable For more information see the HP ProLiant ML110 Generation 4 Server Maintenance and Service Guide 1 Power down the server on page 6 2 Remove the access panel Access panel on page 11 3 Connect the LED cable to the card 4 Install the card For more information see the documentation that...

Page 26: ...Hardware options installation 26 6 Open the cable clamp 7 Secure the cable with the cable clamp 8 Install the access panel 9 Power up the server on page 6 ...

Page 27: ... controller card ML150 G3 1 Power down the server on page 6 2 Remove the access panel Access panel on page 11 3 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 42 4 Connect the LED cable to the card and to the system board 5 Unfasten the cable tie ...

Page 28: ... Port SAS SATA Host Bus Adapter with RAID card ML150 G3 1 Power down the server on page 6 2 Remove the access panel Access panel on page 11 3 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 42 4 Connect the LED cable to the card and to the system board 5 Unfasten the cable tie ...

Page 29: ...ecure the cable with the cable tie 7 Install the access panel 8 Power up the server on page 6 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 Connector locations ML110 G5 ML115 G5 and ML150 G5 HP ProLiant ML110 Generation 5 Server ...

Page 30: ...Hardware options installation 30 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server ...

Page 31: ...Hardware options installation 31 HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card HP Int 4 Ext port PCI E SAS RAID storage controller card ...

Page 32: ...ve the access panel Access panel on page 11 3 Install the storage controller card For more information see the documentation that ships with the option and see Expansion board options on page 42 4 Connect the LED cable to the storage controller card 5 Secure the cable with the cable clamp 6 Connect the LED cable to the system board o HP ProLiant ML110 Generation 5 Server ...

Page 33: ...Hardware options installation 33 o HP ProLiant ML115 Server o HP ProLiant ML115 Generation 5 Server o HP ProLiant ML150 Generation 5 Server 7 Install the access panel 8 Power up the server on page 6 ...

Page 34: ... on page 35 ProLiant ML150 G2 Server Half height Installing media devices with rails on page 34 ProLiant ML150 G3 Server Half height and full height Installing media devices with screws on page 35 ProLiant ML150 G5 Server Half height and full height Installing media devices with wire retainers on page 38 Installing media devices with rails NOTE This process only represents one installation method ...

Page 35: ...tem board or to an expansion board as directed by the option documentation 11 Slide the media drive fully into the bay until it is seated securely Installing media devices with screws NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on ...

Page 36: ...move all bezel blanks to facilitate drive installation 6 Depending on the server obtain the screws from one of the following locations o Bezel blank o Chassis o Accessory kit 7 Install the screws on the media device o For the HP ProLiant ML110 Generation 5 Server install the screws in the top screw holes o For all other servers install the screws in the bottom screw holes ...

Page 37: ...until it is seated securely Installing media devices with a media latch NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 11 4 Acces...

Page 38: ...talling media devices with wire retainers Installing a half height media device NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 11...

Page 39: ...y until it is seated securely 10 Close the media bay retainers Installing a full height media device NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Ac...

Page 40: ...dia bay support wire 9 Slide the full height media device part of the way into the bay 10 Connect the four pin power cable to the full height device 11 Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation 12 Slide the media drive fully into the bay until it is seated securely ...

Page 41: ... by allowing simultaneous access to more than one block of data for example overlapping Read Writes This is accomplished by dividing the system memory between pairs of DIMMs and Writing Reading blocks of data to from both simultaneously In order to take advantage of memory interleaving identical DIMMs must be installed in pairs DIMMs can also be installed singularly in slot 1 only if memory interl...

Page 42: ...es the following procedures for installing expansion boards into HP ProLiant 100 Series servers Installing an expansion board with a single retainer Installing an expansion board with individual retainers Installing an expansion board with an external retainer For server specific expansion board installation instructions refer to the installation sheet that ships with the server Installing an expa...

Page 43: ...t improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board ...

Page 44: ...stall the expansion slot cover retainer 10 Install the access panel Installing an expansion board with individual retainers CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install the component 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remo...

Page 45: ...which you are installing a board 6 Install the expansion board 7 To secure the board close the expansion slot latch 8 Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board for more information 9 Install the access panel Installing an expansion board with an external retainer CAUTION To prevent damage to the server or expan...

Page 46: ...s panel on page 11 4 Remove the expansion slot cover retainer CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board ...

Page 47: ...ecure the board close the expansion slot latch 8 Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board for more information 9 Install the expansion slot cover retainer 10 Install the access panel ...

Page 48: ...ure it is operating properly The utility has online help and can be accessed using the Easy Set up CD or the support CD Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set up CD or the support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support IMPORTANT Always perform a backup before installi...

Page 49: ...iskette drive option or CD ROM drive option for a server contact an HP authorized reseller For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp com HP Integrated Lights Out Virtual Floppy and CD ROM drives LO100 Advanced provides diskette drive and CD ROM drive functionality ...

Page 50: ...ot the server and then press F10 to enter the ROM Based Setup Utility RBSU 3 Enable the Embedded SATA RAID option under the Advanced Options section 4 Exit RBSU The server will reboot 5 Create the diskette For more information about Virtual Floppy see the HP ProLiant Lights Out Remote Management User Guide on the HP website http h20000 www2 hp com bizsupport TechSupport Home jsp 6 Insert the drive...

Page 51: ...the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 2 During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need ...

Page 52: ... press F10 before POST you will need to restart the server 3 In the Advanced menu screen select HDD Configuration 4 Select the SATA RAID Setup field 5 Set the SATA RAID Function field to Enabled 6 Set the appropriate SATA channels for RAID to Enabled 7 Press F10 then select OK to save the changes and close BIOS Setup Utility The server automatically reboots 8 Create a RAID volume Creating a RAID v...

Page 53: ...o move the selected drives to the New Array Disks window 7 Press F7 to begin creating a new array 8 Press Y to clear disk data 9 Press Ctrl X to exit the Option ROM user interface For more information on configuring the SATA RAID feature see the nVidia ForceWare Software MediaShield User s Guide on the HP website http www hp com USB diskette and CD ROM drives For driver installation purposes a USB...

Page 54: ...o recognize the controller If the system fails to recognize the controller restart this procedure 3 Insert the SATA RAID driver diskette created earlier The system prompts the next action 4 Press the S key to specify the driver from the diskette Then press the Enter key The OS searches the diskette for a suitable driver 5 After locating the Adaptec Embedded Serial ATA HostRAID driver press Enter 6...

Page 55: ...leshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qua...

Page 56: ... of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling ...

Page 57: ...you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 48 and use the survey page to view the current configuration or to compare it to previous conf...

Page 58: ...le tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly I...

Page 59: ... DIMM observe the following guidelines Before seating the DIMM align the DIMM with the slot To align and seat the DIMM use two fingers to hold the DIMM along the side edges To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more information see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en cc us objectID c008 68283 jumpid re...

Page 60: ...has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations One or more of the following conditions may exist The drive is part of an array being selected by an array configuration utility Drive Identification has been selected in HP SIM The drive firmware is being u...

Page 61: ...rive as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off T...

Page 62: ...diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowchart Item See 1 Symptom information on page 57 2 Loose connections on page 58 3 Service notifications on page 58 4 The most recent version of a particular server or option firmware is availab...

Page 63: ...blems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Hardware problems on page 71 8 Server information you need Operating system information you nee...

Page 64: ...Troubleshooting 64 Power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 65: ... internal component Item See 1 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 2 General diagnosis flowchart on page 62 3 Loose connections on page 58 4 Power source problems on page 72 5 Power supply problems on page 72 Server maintenance and service guide located on the Easy Set up CD the support CD or...

Page 66: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 67: ...onnections on page 58 3 General memory problems are occurring on page 81 4 Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 5 Symptom information on page 57 6 Server information you need Operating system information you need 7 HP contact information on page 103 ...

Page 68: ...m Server does not boot a previously installed operating system Possible causes Corrupted operating system Hard drive subsystem problem Item See 1 HP Insight Diagnostics on page 48 2 Operating system problems on page 89 HP contact information on page 103 ...

Page 69: ...71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 5 General diagnosis flowchart on page 62 Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber ...

Page 70: ...temperature condition Item See 1 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 64 3 HP Insight Diagnostics on page 48 4 Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com ...

Page 71: ...on page 73 Internal system problems on page 75 System open circuits and short circuits on page 83 External device problems on page 83 Audio problems on page 84 Printer problems on page 85 Mouse and keyboard problems on page 85 Modem problems on page 85 Network controller problems on page 87 ...

Page 72: ... ProLiant servers technology brief on the HP website http h20000 www2 hp com bc docs support SupportManual c01549455 c01549455 p df o The HP BladeSystem Onboard Administrator User Guide on the HP website http www hp com go bladesystem documentation 8 Be sure no loose connections exist Loose connections on page 58 Power supply problems Action 1 Be sure no loose connections on page 58 exist 2 If the...

Page 73: ...t least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the alarm is set appropriately by changing the amount of time given before a low battery warning Refer to the UPS documentation for instructions One or more LEDs on the UPS is red Action Refer to the UPS documentation for instructions regarding the specific LED to determine the cause o...

Page 74: ... the server access panel or the server documentation 12 Be sure all boards are properly installed in the server 13 Run HP Insight Diagnostics on page 48 to see if it recognizes and tests the device 14 Uninstall the new hardware Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic...

Page 75: ...f the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration ...

Page 76: ...e error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty hea...

Page 77: ...bad Run the diskette utility to check for fragmentation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connections on page 58 exist with the drive Non system disk message is displayed Actio...

Page 78: ...idge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook o To examine the drive take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook which should be engaged in the leader slot DLT drive failure occurs Action Be sure the pow...

Page 79: ... accessing and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server 2 Be sure the fan configuration meets the functional requirements of the server Refer to the server documentation 3 Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the ac...

Page 80: ...ntroller be sure the hard drive is configured in an array Run the array configuration utility 5 Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration 6 If it is a non hot plug drive be sure a conflict does not exist with another hard drive Check for SCSI ID conflicts 7 Be sure the correct drive controller drivers are installed A new hard dr...

Page 81: ... bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM o Remove any third party memory To test the memory run HP Insight Diagnostics on page 48 Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements 2 Be sure no op...

Page 82: ...er documentation PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 If applicable check the PPM LEDs to identify if a PPM failure occurred For information on LEDs refer to ...

Page 83: ...arting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements System open circuits and short circuits Action CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal ...

Page 84: ...ypass onboard video when a video expansion board is present 8 Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on passwo...

Page 85: ...ting system are installed 4 Be sure the device driver is not corrupted by replacing the driver 5 Restart the system and check whether the input device functions correctly after the server restarts 6 Replace the device with a known working equivalent device another similar mouse or keyboard o If the problem still occurs with the new mouse or keyboard the connector port on the system I O board is de...

Page 86: ...he software is set for the correct terminal emulation a Reconfigure the software correctly b Restart the server c Run the communications software checking settings and making corrections where needed d Restart the server and then reestablish the modem connection Modem does not answer an incoming call Action 1 Enable the auto answer option in the communications software 2 Be sure an answering machi...

Page 87: ...pliant with CCITT and Bell standards Replace with a supported modem if needed You are unable to connect to an online subscription service Action 1 If the line you are accessing requires error control to be turned off do so using the AT command AT Q6 C0 2 If the ISP you are accessing requires access at a decreased baud rate reconfigure the communications software to correct the connection baud rate...

Page 88: ... that the driver file is not corrupted Reinstall the driver 3 Be sure no loose connections on page 58 exist 4 Be sure the network cable is working by replacing it with a known functional cable 5 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 6 Be sure the network controller is not damaged 7 Run Insight Diagnostics HP Insight Diagnostics on page 48 and rep...

Page 89: ...ut not limited to Miscalculating the amount of RAM needed for an allocation Transferring execution to a segment that is not executable Writing to a read only or a code segment Loading a bad value into a segment register Using a null pointer A GPF is immediately identifiable by a blue screen with white text and the text may contain information that identifies the problem Action Remove any newly ins...

Page 90: ...uring the system Before you take this step 1 Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software 2 Be sure the server has adequate resources processor speed hard drive space and memory for the software 3 Be sure the server ROM is current and the configur...

Page 91: ...e is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action Check the application log and operating system log for entries indicating why the software failed Check system settings to determine if they are the cause of the error You m...

Page 92: ...e to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory CPQSYSTEM FWBACKUP SYSTEM For additional information see the HP Online ROM Flash User Guide on the HP website http www h...

Page 93: ...ate and backup versions of the ROM are corrupt perform ROMPaq Disaster Recovery procedure 1 On another server download and save the ROMPaq image from the HP website http www hp com support to a USB flash media device 2 Execute the ROMPaq image to create the ROMPaq USB key 3 Switch to the server with the corrupted ROM 4 Power down the server on page 6 5 Insert the ROMPaq USB key 6 Power up the serv...

Page 94: ...e the firmware to the current version supported for the hardware configuration 5 Verify the firmware update by checking the firmware version 6 If a TPM is installed and enabled on the server enable BitLocker after the firmware update is complete For more information see the operating system documentation Drivers HP drivers and utilities can be found on the Easy Set up CD or the support CD For the ...

Page 95: ...not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 1...

Page 96: ... to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corr...

Page 97: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 98: ...ided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The c...

Page 99: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 100: ... implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is...

Page 101: ...notices 101 Power cord statement for Japan Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprüfung ...

Page 102: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 103: ... Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be...

Page 104: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 105: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 106: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 107: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 108: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 109: ...Support and other resources 109 ...

Page 110: ...Support and other resources 110 ...

Page 111: ...ated device electronics IEC International Electrotechnical Commission IRQ interrupt request ISP Internet service provider KVM keyboard video and mouse LO100 HP Lights Out 100 Remote Management processors NVRAM nonvolatile memory PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended ...

Page 112: ...distribution unit POST Power On Self Test PPM processor power module RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA TMRA recommended ambient operating temperature UPS uninterruptible power system USB universal serial bus ...

Page 113: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 114: ...customer self repair CSR 103 D DAT drive error 76 77 DAT drive failure 76 DAT drives 76 data loss 76 data recovery 76 80 Declaration of Conformity 97 diagnostic tools 48 dial tone 85 DIMMs 41 59 diskette drive 49 77 diskette drive problems 77 DLT drives 78 drive errors 77 drive failure detecting 76 78 drive not found 77 78 80 drive problems 75 76 77 78 drives 59 60 79 DVD ROM drive 75 E electrical...

Page 115: ...PS 72 Linux 54 91 loose connections 58 M media devices installing with a media latch 37 media devices installing with rails 34 media devices installing with screws 35 media devices installing with wire retainers 38 memory 41 81 memory count error 81 82 memory not recognized 82 memory overview 41 memory problems 81 memory interleaving 41 Microsoft operating systems 54 modem problems 85 modems 85 86...

Page 116: ... 60 SATA hard drive 20 59 60 80 SATA RAID configuration 50 sense error codes 76 series number 96 server features and options 11 server setup 7 service notifications 58 Service Packs 89 90 short circuits 83 site requirements 8 software 48 software errors 91 software failure 91 software troubleshooting 91 space requirements 7 static electricity 102 Subscriber s Choice 48 support 103 symbols on equip...

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