Troubleshooting 58
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
HP recommends you have access to the server documentation for server-specific information.
Common problem resolution
Loose connections (on page
58
)
Service notifications (on page
58
)
Firmware updates (on page
58
)
DIMM handling guidelines (on page
59
)
Hard drive guidelines ("
SAS and SATA hard drive guidelines
" on page
59
, on page
59
)
Hot-plug SCSI hard drive LED combinations (on page
60
)
SAS and SATA hard drive LED combinations (on page
60
)
Loose connections
Action
:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Service notifications
To view the latest service notifications, refer to the HP website (
http://www.hp.com/go/bizsupport
). Select
the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Firmware updates
Download firmware updates from the following locations:
•
The HP Smart Components available on the HP Support website (
http://www.hp.com/support
)
•
The most recent version of a particular server or option firmware from the HP Support website
(
http://www.hp.com/support
)
