HP m9515f - Pavilion - Elite Troubleshooting And Maintenance Manual Download Page 4 | Manualshive

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Troubleshooting and Maintenance Guide

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Summary of Contents for m9515f - Pavilion - Elite

Page 1: ...Troubleshooting and Maintenance Guide ...

Page 2: ...015 4010 USA Copyright 2005 2008 Hewlett Packard Development Company L P This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view viewing uses only unless otherwise authorized by Macrovision Re...

Page 3: ...ing the computer and monitor 4 Cleaning the keyboard and mouse 4 Troubleshooting Computer Problems 5 Audio 5 CD and DVD Drives 7 Video 9 Display Monitor 9 Hard Disk Drive 10 Hardware Installation 11 Internet Access 13 Keyboard and Mouse 15 Power 18 Performance 19 Bluetooth Wireless Devices 20 Miscellaneous 21 Repairing Software Problems 22 Software Repair Overview 22 Restarting Your Computer 22 Tu...

Page 4: ...iv Troubleshooting and Maintenance Guide ...

Page 5: ... icon The Configuration Information window opens to the Burner tab to enable you to set your recording configuration Leave these at the default settings 6 At the message prompting you to insert a disc do so Power2Go begins recording your data to disc showing a progress bar 7 At the message Data Disc Completed Successfully click OK The disc is automatically ejected 8 Remove the disc from the disc d...

Page 6: ... and unused files including temporary Internet files and files in the Recycle Bin You can run Disk Cleanup manually or you can set it up to run automatically Running Disk Cleanup manually 1 Click the Windows Vista start button All Programs Accessories System Tools and then click Disk Cleanup Disk Cleanup searches for files to delete and calculates how much disk space can be saved 2 Place a check m...

Page 7: ...sk drive in Windows Vista Close all open programs before beginning the disk check 1 Click the Windows Vista start button and then click Computer 2 Right click the hard disk drive that you want to check and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 If desired place a check mark in the Automatically fix file system errors and Scan for and attempt recovery o...

Page 8: ...y using a small battery operated vacuum cleaner A battery operated vacuum cleaner eliminates the risk of electric shock 1 Run the vacuum over the vents in the computer case and the monitor case 2 Remove any debris that has accumulated in and around the computer ports for example the Ethernet and USB ports Cleaning the keyboard and mouse When cleaning the keyboard keys use a low setting on the batt...

Page 9: ...dows Vista start button and then click Control Panel 2 Click Hardware and Sound and then click Adjust system volume 3 If programs are muted click the Mute button to unmute If you are using built in monitor speakers use the monitor front panel volume button to adjust volume Use the front panel buttons to enter the onscreen display OSD to be sure audio is enabled and volume is set appropriately Clic...

Page 10: ... the correct codec is not available check to see whether there is an update available for Windows Media Player For more information open Windows Media Player Help and search for codec Volume is very low or unsatisfactory Detached non powered speakers speakers without a separate power cord will not produce satisfactory sound Replace the non powered speakers with powered speakers Powered speakers ha...

Page 11: ...must first place the computer on its side before you insert the mini disc 1 Face the front of the computer and lay the computer down on its right side 2 Press the Eject button to open the CD DVD tray 3 Place the mini disc into the recess inside the tray and press the Eject button again to close it I cannot create record a disc Ensure the disc is inserted with the label facing up and centered in th...

Page 12: ...nd windows and then restart your computer I cannot add data to a DVD Ensure you set the correct recording option append or add data files in your DVD recording software Titles of music tracks are not displayed for the CD For the artist title and track information to appear when you play music CDs the computer must be connected to the Internet This information is not recorded on the disc Track info...

Page 13: ...er Tasks click Device Manager 3 Click the plus sign next to Sound video and game controllers 4 Right click TV tuner select models only and then click Update Driver Software 5 Select Search automatically for updated driver software 6 Follow the instructions to update the driver 7 If you are prompted restart the computer Display Monitor In addition to the information listed here also refer to the do...

Page 14: ...tart Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt and Delete keys on the keyboard simultaneously 2 Click the arrow next to the red Shut Down button and then click Restart Or 1 Press and hold the On button for 5 or more seconds to turn off the computer 2 Press the On button to start the c...

Page 15: ...pins in the cable or connector are not bent Turn off the computer turn on the external device and then turn on the computer to integrate the device with the computer Restart the computer and follow the instructions for accepting the changes Disable the automatic settings in the operating system for the card and choose a basic configuration that does not cause a resource conflict You can also recon...

Page 16: ...roperly 4 If you have removed a hardware device and the device driver is listed in the Device Manager this may be causing the device conflict To uninstall the old driver so that the new device driver works properly right click the device click Uninstall and then click OK 5 Double click the name of the device and then select Properties 6 Click the Resources tab to verify that there is a device conf...

Page 17: ...etup wizard 1 Click the Windows Vista start button and then select Network 2 In the Network window click Network and Sharing Center 3 In the Network and Sharing Center window click Set up a connection or network to open the wizard 4 Follow the onscreen instructions If your system has external antennas try to move the antenna to a better position If the antenna is internal try to move the chassis T...

Page 18: ...er 2 Click Scan Many of the popular virus protection programs also include tools that scan for and remove spyware from your computer To avoid getting spyware on your computer Do not install programs if you are not sure they come from reputable companies Check the company Web site carefully for information about what is included with the program Do not automatically click Yes when a download window...

Page 19: ...nder the mouse I cannot move the cursor using the arrow keys on the number key pad Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys on the number key pad Cursor moves only vertically or horizontally or it does not move smoothly on the screen Remove the rollerball cover from bottom of mouse rotate it counterclockwise remove the ball and clean it with a da...

Page 20: ... minutes of inactivity Click the left mouse button to reactivate it Resynchronize the keyboard and mouse to the receiver 1 Plug the receiver into a USB port on the computer If you have a choice use a USB port on the front of the computer 2 Push the Connect button a on the receiver which is also the LED light and hold it for 5 to 10 seconds until the blue light starts to flash 3 Check that the mous...

Page 21: ...puter If the mouse is still not detected turn off the computer reconnect the mouse cable and then restart the computer Cursor does not respond to mouse movement Restart your computer by using the keyboard 1 Press the Alt and Tab keys on the keyboard simultaneously to navigate to an open program 2 Press the Ctrl and S keys on the keyboard simultaneously to save your changes in the selected program ...

Page 22: ...ing and Servicing Guide Reseat the hard disk drive data and power cables For instructions refer to the Upgrading and Servicing Guide Error message Invalid system disk or Non System disk or disk error When drive activity stops remove the disk and press the spacebar on the keyboard The computer should start up Computer does not turn off when the On button is pressed Press and hold the On button unti...

Page 23: ...o delete 4 Click OK and then click Yes to permanently delete the files Run the Disk Defragmenter program to group fragmented files together on your hard disk drive to improve performance This does not affect the location of files and folders on your computer NOTE The Disk Defragmenter program may take a long time to complete It is a good idea to run it overnight 1 Save your work and close all othe...

Page 24: ... and not too near For the correct distance refer to the device instructions Remove and then reinstall the device 1 Click the Windows Vista start button and then click Control Panel 2 Click Hardware and Sound and then click Bluetooth Devices 3 Select the device that is not working and then click Remove 4 Click Add press the reset button on the device place a check mark in the My device is set up an...

Page 25: ... same USB port 6 Disconnect all other USB devices leaving the remote sensor connected and then restart the computer Connect other USB devices after the remote sensor appears in the Device Manager window Memory card reader select models only cannot read my memory card Do not insert or remove memory cards when the in use light is flashing Doing so may cause data loss or permanent damage to the card ...

Page 26: ...mputer and then turn it on again you force the computer to reload the operating system into its memory which clears some tracking information This may eliminate some problems that can remain after you perform a restart To turn off your computer 1 Close all open programs and windows 2 Click the Windows Vista start button click the Arrow button next to the Lock button and then click Shut Down 3 Star...

Page 27: ...e point 6 Click Create 7 Follow the onscreen instructions For more information about software restore points 1 Click the Windows Vista start button and then click Help and Support 2 Type system restore in the Search box and then click Search Software Program and Hardware Driver Reinstallation If an individual factory installed software program or hardware driver is damaged you can reinstall it by ...

Page 28: ...ne of the following methods to perform a system recovery Recovery Image Run the system recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a system recovery from a recovery image see Starting system recovery from the hard disk drive on page 25 Recovery Discs Run the system recovery from ...

Page 29: ...the keyboard during system startup 3 Through recovery discs that you create 4 Through recovery discs purchased from HP Support To purchase recovery discs go to http www hp com support and visit the Software Driver downloads page for your computer model Starting system recovery from the hard disk drive Choose one of the following procedures to reinstall the software from the recovery image on your ...

Page 30: ...ory condition and then click Next 7 If you are prompted to back up your files and you have not done so click the Back up your files first button Otherwise click the Recover without backing up your files button and then click Next System recovery begins After system recovery is complete click Finish to restart the computer 8 Complete the registration process and wait until you see the desktop 9 Tur...

Page 31: ...e 1 At the Welcome to Microsoft Windows screen follow the onscreen setup instructions and then click Start in the last screen to display the Windows desktop 2 Configure your Internet connection 3 Turn off your computer reconnect all peripheral devices that were originally connected to it and then turn the computer back on 4 Reinstall software that originally came in the box with your computer and ...

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