Troubleshooting Computer Problems
11
A
Hardware Installation
Symptom
Possible solution
A new device is not
recognized as part of the
system.
Install the device driver from the CD provided with the device, or download
and install the driver from the device manufacturer’s Web site.
You may need an updated driver for Windows Vista. Contact the device
vendor directly for an update.
For HP peripherals, visit the HP Web site. For details, refer to the
Limited
Warranty and Support Guide
for details.
Ensure that all cables are properly and securely connected and that the pins in
the cable or connector are not bent.
Turn off the computer, turn on the external device, and then turn on the
computer to integrate the device with the computer.
Restart the computer, and follow the instructions for accepting the changes.
Disable the automatic settings in the operating system for the card, and choose
a basic configuration that does not cause a resource conflict.
You can also reconfigure or disable devices to resolve the resource conflict.
A new device does not work.
To install or uninstall a device driver, you must be logged in
with administrative privileges. If you need to switch users,
click the
Windows Vista start button
, click the
Arrow
button next to the
Lock
button, and then click
Switch User
. Choose a user
with administrative privileges.
