HP L717g User Manual Download | Manualshive

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Troubleshooting

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User Guide

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Summary of Contents for L717g

Page 1: ...lat Panel Monitors Document Part Number 395552 001 May 2005 This guide provides information on setting up the monitor installing drivers using the on screen display menu troubleshooting and technical specifications Enhanced for Accessibility ...

Page 2: ...nty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for Hewlett Packard products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary...

Page 3: ...e 3 2 Selecting the Signal Connectors and Cables 3 3 Connecting the Monitor 3 4 Mounting the Monitor 3 9 Locating the Rating Labels 3 10 4 Operating the Monitor Software and Utilities 4 1 The Information File 4 1 The Image Color Matching File 4 2 Installing the INF and ICM Files 4 2 Installing from the CD 4 2 Downloading from the Worldwide Web 4 3 Front Panel Controls 4 4 Adjusting the Screen Imag...

Page 4: ...echnical Support A 5 B Technical Specifications L717g Flat Panel Monitor B 1 L919g Flat Panel Monitor B 4 Recognizing Preset Display Resolutions B 6 Entering User Modes B 7 Energy Saver Feature B 7 Power Light Indicators B 8 C Agency Regulatory Notices Federal Communications Commission Notice C 1 Modifications C 2 Cables C 2 Declaration of Conformity for Products Marked with the FCC Logo United St...

Page 5: ...ontents Disposal of Waste Equipment by Users in Private Household in the European Union C 4 ENERGY STAR Compliance C 4 Power Cord Set Requirements C 5 D LCD Monitor Quality and Pixel Policy User Guide v ...

Page 6: ...Contents User Guide vi ...

Page 7: ...iewing from a sitting or standing position or moving side to side Tilt and swivel adjustment capabilities Removable stand base and VESA 100mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation CD includes an information file INF Image Color Matchi...

Page 8: ...de Tilt and swivel adjustment capabilities Removable stand base and VESA 100mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation CD includes an information file INF Image Color Matching file ICM and product documentation Energy Saver feature for ...

Page 9: ...c shock or damage to your equipment do not disable the power cord grounding feature This equipment is designed to be connected to a grounded earthed power outlet that is easily accessible to the operator The grounding plug is an important safety feature ÅWARNING For your safety be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment as ...

Page 10: ... instructions If your monitor is not operating properly or has been dropped or damaged contact your HP authorized dealer reseller or service provider Use only a power source and connection appropriate for this monitor as indicated on the label back plate of the monitor Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the electrical outle...

Page 11: ...se you must lay the monitor face down on a soft area to prevent it from getting scratched defaced or broken Cleaning the Monitor 1 Turn off the monitor and the computer 2 Unplug the monitor from the wall outlet 3 Clean the monitor plastics with a clean cloth dampened with water 4 Clean the monitor screen with an antistatic screen cleaner ÄCAUTION Do not use benzene thinner ammonia or any other vol...

Page 12: ...Safety and Maintenance Guidelines 2 4 User Guide ...

Page 13: ...ached devices then follow the steps below Installing the Stand Base 1 Place the monitor with its front facing downward on a cushion or soft cloth Do not install the stand base if the monitor will be used on a wall swing arm or other mounting fixture instead see the section on Mounting the Monitor in this chapter User Guide 3 1 ...

Page 14: ...AUTION Do not remove the stand base from the monitor while the monitor is in the upright position Lay the front bezel down on a soft area to prevent it from getting scratched defaced or broken 2 To remove the stand base hold the botton of the stand with one hand and pull the base bottom latch with the other hand as show in the following figure ÄCAUTION Ensure that the bottom of the stand base is p...

Page 15: ...y to your feet Selecting the Signal Connectors and Cables There are two signal input connectors available on the monitor VGA connector DVI D connector The monitor will automatically determine which inputs have valid video signals The video mode supported by the DVI D connector is determined by the video cable used For digital operation used the DVI D signal cable provided For analog operation use ...

Page 16: ...itor and the other end to the VGA connector on the computer This cable is provided with the monitor b For digital operation use the DVI D signal cable Connect one end of the DVI D cable to the DVI connector on the monitor and the other end to the DVI connector on the computer This cable is provided with the monitor ÄCAUTION The DVI D cable supplied with the monitor is for digital to digital connec...

Page 17: ...ing plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the monitor by unplugging the power cord from the electrical outlet Do not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable W...

Page 18: ...Setting Up the Monitor Connecting the Signal and Power Cables The rear view of your computer and monitor may differ from the view shown in this illustration 3 6 User Guide ...

Page 19: ...to maintain an ergonomic and comfortable viewing position the forward tilt angle of the monitor should not exceed 5 degrees Tilting the Monitor Swiveling the Monitor 5 Press the power button on the front of the panel to turn on the monitor When the monitor power is turned on the Self Image Setting Function is enabled automatically only analog mode User Guide 3 7 ...

Page 20: ...nitor Otherwise you may enable the Factory Reset option on the On Screen Display OSD adjustment menu However be aware that this option initializes all the menu items except Language ÄCAUTION When the monitor is on burn in image damage may occur on monitors that display the same static image on screen for a prolonged period of time To avoid burn in image damage on your monitor screen you should alw...

Page 21: ...e used for mounting purposes These mounting holes are spaced 100mm apart and are compliant with the Video Electronics Standards Association VESA standard for mounting flat panel displays ÄCAUTION This monitor supports the VESA industry standard 100mm mounting holes To attach a third party mounting solution to the monitor four 4mm 0 7 pitch and 10mm long screws are required not provided with the mo...

Page 22: ... instructions included with the mounting fixture to be used Locating the Rating Labels The rating labels on the monitor provide the spare part number product number and serial number You may need these numbers when contacting HP about your monitor model The rating label is located on the rear panel to the left side of the VESA mounting holes 3 10 User Guide ...

Page 23: ...wide Web in this chapter The Information File The INF file enables the computer to communicate with the monitor and use all the monitor features The INF file defines monitor resources used by Microsoft Windows operating systems to ensure monitor compatibility with the computer s graphics adapter This monitor is Windows Plug and Play compatible and the monitor will work correctly without installing...

Page 24: ... profile This file is activated from within graphics programs that support this feature The ICM color profile is written in accordance with the International Color Consortium ICC Profile Format specification Installing the INF and ICM Files After you determine that you need to update you can install the INF and ICM files from the CD or download them Installing from the CD To install the INF and IC...

Page 25: ...llation error Refer to the INF and ICM Readme file on the CD Downloading from the Worldwide Web To download the latest version of INF and ICM files from the HP monitors support Web site 1 Refer to http www hp com support and select your country region 2 Follow the links for your monitor to the support page and download page 3 Ensure your system meets the requirements 4 Download the software by fol...

Page 26: ...to lock the current control settings so that they cannot not be inadvertently changed Press and hold the menu button for 5 seconds The message OSD LOCKED will appear You can unlock the OSD controls at any time by pressing the Menu button for 5 seconds The message OSD UNLOCKED will appear Buttons Selects or adjusts functions in the OSD 4 4 User Guide ...

Page 27: ...nal input When the OSD is off press the button to enable the VGA or DVI connector Use this feature when two computers are connected to the monitor The VGA signal input is the default connector 3 Auto Set Enters a selection in the OSD Auto Image Adjustment When adjusting the display settings always press the Auto Set button before entering the OSD This will automatically adjust your display image t...

Page 28: ...the OSD appears 3 To access a menu control use the or buttons When the icon you want becomes highlighted press the Auto Set button 4 Use the buttons to adjust the image to the desired level Use the Auto Set button to select other sub menu items 5 Press the Menu button once to return to the main menu to select another function Press the Menu button twice to exit the OSD menu Using the On Screen Dis...

Page 29: ...ition Horizontal x Adjusts the position of the screen Vertical x Tracking Clock x Improves the clarity and stability of the screen Phase x Setup Language x Customizes the screen status for your operating environment OSD Position x Horizontal x Vertical x White Balance x Power Indicator x Factory Reset x x Indicates adjustable User Guide 4 7 ...

Page 30: ...e Monitor The OSD menu system uses icons icon names and icon descriptions to help you select and adjust an item View the following example of an OSD menu screen to become familiar with the selections 4 8 User Guide ...

Page 31: ... Phase To adjust the brightness of the screen To adjust the contrast of the screen Set your own gamma value 50 0 50 On the monitor high gamma values display whitish images and low gamma values display high contrast images Color Preset Menu Exit Decrease Increase Set Select another sub menu Red Green Blue Select the screen color 6500K Slightly reddish white 9300K Slightly bluish white Set your own ...

Page 32: ...To move the image up and down Tracking Menu Exit Decrease Increase Set Select another sub menu Clock Phase To minimize any vertical bars or strips visible on the screen background The horizontal screen image will also change To adjust the focus of the display This item allows you to remove any horizontal noise and clear or sharpen the image of characters 4 10 User Guide ...

Page 33: ...to fit into the standard output level of the video card in order to provide the optimal image Activate this function when white and black colors are present in the screen Use this function to set the power indicator on the front side of the monitor to ON or OFF If you set OFF it will turn off If you set ON at any time the power indicator will automatically be turned on Restore all factory default ...

Page 34: ...ze video distortion or video jitter When using the controls you will obtain the best results by using the Auto Adjustment pattern application provided on the CD When adjusting the Clock and Phase values if the monitor images become distorted continue adjusting the values until the distortion disappears To restore the factory settings select the Factory Reset menu in the on screen display Identifyi...

Page 35: ...LiteSaver HP Display LiteSaver is a software application available on the CD that increases monitor life and saves energy It allows you to place your monitor into its low power sleep mode at predefined times by shutting down or reducing power to most internal circuits This helps protect the LCD panel against image retention Image retention can occur when the monitor is left on while displaying the...

Page 36: ... priority over the HP Display LiteSaver Activity Extension Sets the time in minutes before the monitor turns off if there is any keyboard or mouse activity after the Display Off time is reached If the keyboard or mouse is used then HP Display LiteSaver waits until the set amount of time before turning the display off again Set to 0 to disable If disabled the monitor will turn off as soon as the Di...

Page 37: ...s and minimizes HP Display LiteSaver to the System Tray HP Display LiteSaver will continue to run Help Opens the online help file Exit Exits and closes the HP Display LiteSaver It will no longer control the monitor power until it is next run View HP Display LiteSaver Readme on the CD for additional information on how to configure the HP Display LiteSaver User Guide 4 15 ...

Page 38: ...Operating the Monitor 4 16 User Guide ...

Page 39: ...utton Video cable is improperly connected Connect the video cable properly Refer to Chapter 3 Setting Up the Monitor for more information Screen blanking utility is active Press any key on the keyboard or move the mouse to inactivate the screen blanking utility Image appears blurred indistinct or too dark Brightness and contrast are too low Press the Auto Set button on the front panel If this does...

Page 40: ... are unsatisfactory adjust the image position using the Horizontal and Vertical position icon on the screen display Check Control Panel Display Settings to see if the frequency or the resolution was changed If yes readjust the video card to the recommended resolution Check Signal Cable is displayed on screen Monitor video cable is disconnected Connect the 15 pin monitor video cable to the VGA conn...

Page 41: ...ur computer so that the new settings take effect HP Display LiteSaver doesn t turn off the monitor screen The Activity Extension time has not elapsed The default Activity Extension value is set to 10 minutes The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed before the monitor enters into low...

Page 42: ...y 2 Select Power Off Display from the menu The monitor screen should turn off if the system is compatible To turn the monitor back on wait 5 seconds and move the mouse If the monitor did not turn off then your computer graphics driver is not compatible with the HP Display LiteSaver software Using the Worldwide Web For online access to technical support information self solve tools online assistanc...

Page 43: ...ion you may need to call technical support Have the following information available when you call The monitor Monitor model number Serial number for the monitor Purchase date on invoice Conditions under which the problem occurred Error messages received Hardware configuration Hardware and software you are using User Guide A 5 ...

Page 44: ...Troubleshooting A 6 User Guide ...

Page 45: ...ions for performance and actual performance may vary either higher or lower L717g Flat Panel Monitor L717g Specifications Display 17 0 inches 43 2 cm Flat Panel Active matrix TFT LCD Anti Glare coating 17 inches viewable 0 26mm pixel pitch Sync input Horizontal Frequency Analog 30 83kHz automatic Digital 30 71kHz Vertical Frequency 56 75Hz automatic Input Form Separate TTL Positive Negative SOG Sy...

Page 46: ...4 75Hz DVI D Digital VESA 1280 x 1024 60Hz Recommended VESA 1280 x 1024 60Hz Plug Play DDC 2B Power Consumption On Mode 43 W Sleep Mode 1 W Off Mode 1 W Dimensions and Weight with tilt swivel stand Width 14 49 inches 368 mm Height 15 31 inches 389 mm Depth 9 07 inches 230 4 mm Maximum Weight Unpacked 10 80 lbs 4 9 kg Tilt Swivel Range Tilt 5o 20o Swivel 350o Input Power AC 100 240V 50 60Hz 1 0A B ...

Page 47: ...tinued Environmental Conditions Operating Conditions Temperature 10o C to 35o C Humidity 10 to 80 non condensing Storage Conditions Temperature 20o C to 60o C Humidity 5 to 95 non condensing Power Cord Wall outlet type or PC outlet type User Guide B 3 ...

Page 48: ...tomatic Digital 30 71kHz Vertical Frequency 56 75Hz automatic Input Form Separate TTL Positive Negative SOG Sync On Green Video Input Signal Input 15 pin D Sub Connector or 24 pin DVI D Connector Input form RGB Analog 0 7Vp p 75 ohm Resolution Max D sub Analog VESA 1280 x 1024 75Hz DVI D Digital VESA 1280 x 1024 60Hz Recommended VESA 1280 x 1024 60Hz Plug Play DDC 2B Power Consumption On Mode 43 W...

Page 49: ...230 4 mm Maximum Weight Unpacked 12 57 lbs 5 7 kg Tilt Swivel Range Tilt 5o 20o Swivel 350o Input Power AC 100 240V 50 60Hz 1 0A Environmental Conditions Operating Conditions Temperature 10o C to 35o C Humidity 10 to 80 non condensing Storage Conditions Temperature 20o C to 60o C Humidity 5 to 95 non condensing Power Cord Wall outlet type or PC outlet type User Guide B 5 ...

Page 50: ... appear properly sized and centered on the screen Factory Preset Display Modes Preset Pixel Format Horz Freq kHz Vert Freq Hz 1 640 x 350 31 469 70 2 720 x 400 31 468 70 3 640 x 480 31 469 60 4 640 x 480 37 500 75 5 800 x 600 37 879 60 6 800 x 600 46 875 75 7 832 x 624 49 725 75 8 1024 x 768 48 363 60 9 1024 x 768 60 023 75 10 1152 x 870 68 681 75 11 1152 x 900 61 805 65 12 1280 x 1024 63 981 60 1...

Page 51: ...operating mode the monitor uses less than 45 watts of power and the Power light is green The monitor also supports a reduced power state The reduced power state will be entered into if the monitor detects the absence of either the horizontal sync signal and or the vertical sync signal Upon detecting the absence of these signals the monitor screen is blanked the backlight is turned off and the Powe...

Page 52: ... program the monitor to enter into the reduced power state at a predetermined time When the monitor s Energy Saver utility causes the monitor to enter the reduced power state the Power light turns amber Power Light Indicators Mode LED Color On Mode Green Sleep Mode Amber Off Mode Off B 8 User Guide ...

Page 53: ... interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the rec...

Page 54: ...he FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact Hewlett Packard Company P O Box 692000 Mail Stop 530113 H...

Page 55: ...d some component leads Disposal of this material can be regulated because of environmental considerations For disposal or recycling information contact your local authorities or the Electronic Industries Alliance EIA www eiae org Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Avis Canadien Cet appareil numérique de l...

Page 56: ... and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product ENERGY STAR Compliance Monitors that are marked with the ENERGY STAR Logo meet the requirements of the U...

Page 57: ...for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the cross sectional area of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you have questions a...

Page 58: ...Agency Regulatory Notices C 6 User Guide ...

Page 59: ...sed by one or more defective pixels or sub pixels A pixel consists of one red one green and one blue sub pixel A defective whole pixel is always turned on a bright spot on a dark background or it is always off a dark spot on a bright background The first is the more visible of the two A defective sub pixel dot defect is less visible than a defective whole pixel and is small and only visible on a s...

Page 60: ...onditions in normal operating mode at a supported resolution and refresh rate from a distance of approximately 50 cm 16 in HP expects that over time the industry will continue to improve its ability to produce LCDs with fewer cosmetic imperfections and HP will adjust guidelines as improvements are made D 2 User Guide ...

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