5 Troubleshooting Common Problems
Problems Related to the Creation of, or Installation from, a Deployment Database
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If you do not want this error message to be displayed, in 'Remote
Access Information', identify your PC as Member of Workgroup, instead
of Member of Domain, to run the Remote Install. When complete,
identify your PC as member of Domain (read above).
One of the following errors occurs: 'Error 502: NET USE
Command Failed. Unable to connect to the Software Server' or
'Error 509:NET USE Command Failed. Unable to connect to the
Operating Systems Server'.
These errors can occur during client tasks (such as when booting from
the HP ConfigTailor CD-ROM, or in Remote Install/Recover), after
having entered information about the configuration profile and the
remote server where the deployment database is stored (see “Remote
Installation from a Deployment Database to a Client PC workstation”,
Step 4, on page 44.)
The probable cause for these errors is that the NetBEUI protocol is not
available on either the Software Server (Error 502) or on the Operating
Systems Server (Error 509).
Contact your system administrator to add this protocol on the
concerned Server.
Not enough space available on hard disk.
During client tasks, such as when performing a 'Remote
Install/Recover' or a 'Local Install/Recover', you may get two types of
error messages from Microsoft Windows NT:
•
'Not enough room on the Hard Disk'.
•
A message stating that Windows NT cannot find some files.
These error messages occur during the copy phase onto the client PC
workstation hard disk drive, because there was not enough space to
copy the required files.
