HP HDD, Troubleshooting Manual

Page: 43 / 48

HDD Troubleshooting Guide Page 43 of 48
3.11
FLOW CHART 11: Drive Self Test is Not Enabled in BIOS setup
DPS is not in BIOS setup so DST
is not enabled.
System POSTs successfully.
HDD is suspected to be the
failure
YES
Run HP Insight Off-line
Diagnostics from CD or download
from HP support Web site
HP Insight
Diagnostics
Available?
Proceed with normal
hardware
troubleshooting for
failures in other
hardware
Run short test under Custom
Unattended Storage:
“Hard Drive Short Offline
SelfTest”
Passed?
Record failure
code; replace HDD
Run long test under Custom
Unattended Storage:
“Hard Drive Extended Offline
SelfTest”
Passed?
Record failure
code; replace HDD
NO
NO
YES
Move HDD to
another system
Cannot move to
another system
YES
NO
Does failure
follow HDD?
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
So Windows XP
System Restore
(Windows XP Only)
NO YES
Resolved?
Do not replace
HDD.
Re-install OS using HP
Restore/Restore Plus/OS
CD or OEM media
Resolved?
Do not replace
HDD.
YES
YES
NO
NO
Do Repair Install OS
(Windows XP Only)
Resolved?
YES
NO
Do not replace
HDD.
Cannot Run Short or Long Drive Self Test from BIOS Setup as DST Is Not Enabled
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
Run HP Insight Diagnostics to identify other failed components.
As a last resort, replace motherboard.
This flow chart is used when
neither the short nor the long
drive self test can be run.
DPS is not in BIOS setup so
DST in not enabled.
Symptoms tend to point to
HDD.