User’s Guide
11–6
Troubleshooting
I connected my
iPAQ Pocket PC
before installing
Microsoft
ActiveSync.
1. Disconnect the USB or serial cable from your computer.
2. In Windows 98, 2000, or NT 4.0, click
Start
>
Settings
>
Control Panel
>
System.
The Device
Manager opens automatically. Locate and select the USB
or the serial device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7 or higher.
5. Reconnect the iPAQ Pocket PC cable or Universal Desktop
Cradle.
Microsoft
ActiveSync
cannot locate my
iPAQ Pocket PC
when
I synchronize.
• Be sure the device is on.
• Be sure all cables are securely connected.
• Remove your iPAQ Pocket PC from the Universal Desktop
Cradle or disconnect it from the Autosync Cable, power
on the unit by pressing the
Power
button, then put it
back in the synchronization cradle or connect it to the
cable.
• If your iPAQ Pocket PC is inserted into an Expansion Pack
or cover and then into the Universal Desktop Cradle, try
removing it and then placing the Pocket PC alone back
into the Universal Desktop Cradle.
• Reset the device by using the stylus to lightly press the
Reset
button on the bottom of the unit.
• Check
Connection Settings
in ActiveSync on your
personal computer to ensure the communications port
you are using is active.
I cannot open
e-mail in the
Inbox after I
restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your iPAQ Pocket PC
with your personal computer. For more information, refer to
the “Synchronizing with Your Computer” section in Chapter 2.
Problem
Solution
