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HP FAX-700, User Manual

The HP FAX-700 is a reliable fax machine designed to streamline your communication needs. Complete with a comprehensive User Manual, you can easily set up and operate this device effortlessly. Download the manual for free from our website manualshive.com to make the most of your HP FAX-700.

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Problem Resolution

5Ć2

Problem Resolution

Subject

Page

Remote Diagnostics

5-54

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Retrievable and Transferable Information

5-55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Modifying a FAX-900, or FAX-950 for Remote Diagnostics

5-55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Diagnostic ROM Installation in the HP FAX-900 and FAX-950

5-55

. . . . . . . . . . . . . . . . . . . . . . . . . 

Retrieving Customer Data

5-56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750

5-57

. . . . . . . . . . . . . . . . . . . . . . . . 

Retrieving SYS Data on the HP FAX-900 and FAX-950

5-57

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Retrieving JNL Data on the HP FAX-900 and FAX-950

5-58

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Transferring Data to the Customer’s Machine

5-59

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Transferring SYS Data on the HP FAX-700 and FAX-750

5-60

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Transferring SYS Data on the HP FAX-900 and FAX-950

5-61

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Remote Diagnostics Process

5-62

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Modes on the HP FAX-900 and FAX-950

5-63

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Entering Test Mode on the HP FAX-900 and FAX-950

5-63

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 0  on the HP FAX-900 and FAX-950 (Printing a GPM Self-Test Pattern)

5-64

. . . . . . . . . 

Test Mode 1 (Changing Function Parameters) on the HP FAX-900 and FAX-950

5-65

. . . . . . . . . . . 

Test Mode 3 (Listing Function Parameter Settings) on the HP FAX-900 and FAX-950

5-65

. . . . . . . 

Test Mode 4 and Test Mode 5 (Factory Only) on the HP FAX-900 and FAX-950

5-65

. . . . . . . . . . . . 

Test Mode 6 (Initializing Fax Machine Memory) on the HP FAX-900 and FAX-950

5-65

. . . . . . . . . 

Test Mode 7 (Factory Only) on the HP FAX-900 and FAX-950

5-66

. . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 9 (Testing Image Memory) on the HP FAX-900 and FAX-950

5-66

. . . . . . . . . . . . . . . . . . 

Test Mode 10 (Testing LED and LCD Lights) on the HP FAX-900 and FAX-950

5-67

. . . . . . . . . . . 

Test Modes on the HP FAX-700 and FAX-750

5-67

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Entering Test Mode on the HP FAX-700 and FAX-750

5-68

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 01 (Print Tests) on the HP FAX-700 and FAX-750

5-68

. . . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 02 (Pen Recovery) on the HP FAX-700 and FAX-750

5-69

. . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 03 (Self Test) on the HP FAX-700 and FAX-750

5-69

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 04 (Remote Diagnostics) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . 

Test Mode 05 (Function Parameters) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . 

Test Mode 06 (Calibration Tests) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . . . . 

Test Mode 07 (Agency Compliance) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . 

Test Mode 08 (Scanner Test Mode) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . . 

Test Mode 09 (Memory Clear) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . . . . . . 

Test Mode 10 (PC Inter Face) on the HP FAX-700 and FAX-750

5-71

. . . . . . . . . . . . . . . . . . . . . . . . 

Summary of Contents for FAX-700

Page 1: ...HP Part No 5962 9599EUS Printed in U S A First Edition December 1994 HP FAX 700 Facsimile Machine HP FAX 750 Facsimile Machine HP FAX 900 Facsimile Machine HP FAX 950 Facsimile Machine ...

Page 2: ...tt Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated without the prior written consent of Hewlett Packard Company ECopyright Hewlett Packard Company 1994 All Rights Reserved Reproduction adaptation or translations without prio...

Page 3: ...cation History Changes in text to document updates subsequent to the initial release are supplied in new editions of the guide The printing history of this guide is provided below First Edition December 1994 ...

Page 4: ...r before or after procedures which if not observed could result in loss of data or in damage to equipment Warning messages signal a specific procedure or practice which if not followed correctly could cause personal injury Notes contain important information set off from the text ...

Page 5: ...es of product documentation such as user s and reference manuals Additional reference information or updates may be obtained by using the resources located in chapter 6 Service and Support Information Organization This guide is organized to help you quickly locate the information you need You will find a table of contents at the beginning of each chapter and a comprehensive index at the back of th...

Page 6: ...x Product Technology 1 2 Technical Overview 1 2 Product Description 1 3 Product Features and Comparison 1 5 Product Specifications 1 10 Print Cartridges 1 14 Media 1 14 Media Print Area FAX 700 and FAX 750 1 16 Media Print Area FAX 900 and FAX 950 1 17 Ordering Information 1 18 ...

Page 7: ...Telephone networks are duplex analog lines because they were originally designed to carry only voice signals in both directions Because computer data is encoded digitally a translator is needed to convert the digital data to an analog signal These translators or modems modulator demodulator are used at each end of the phone line The sending modem converts the digital data to analog data by varying...

Page 8: ...p the fax machines weigh 8 39 kg 18 5 lb for the HP FAX 700 and 8 72 kg 19 25 lb for the HP FAX 750 They are full featured business fax machines with quick dialing for 50 stations consisting of 40 auto dial and 10 one touch buttons They use cut sheet plain paper and 51626A print cartridges They include 250 KB of memory for broadcasting delayed transmission and memory reception The HP FAX 700 and H...

Page 9: ...ry reception of up to 12 pages The HP FAX 900 has both telephone facsimile switching and a telephone answering machine interface with distinctive ring It also acts as a convenience copier Other features include polling auto redial semi dual access and transmission confirmation through reports or the front panel Features of the HP FAX 900 are compared with other HP fax machines in Table 1 2 See Fig...

Page 10: ...one answering machine interface with distinctive ring and a handset It also acts as a convenience copier Features of the HP FAX 950 are compared with other HP fax machines in Table 1 2 See Figure 1 4 for a line drawing of the HP FAX 950 Figure 1Ć4 HP FAXĆ950 Facsimile Machine 950 7 Product Features and Comparison Table 1 1 describes the features of the HP fax machines described in this guide and T...

Page 11: ...Product Information 1Ć6 0 F F F F 0 0 F F F F 0 0 0 F F F F F 0 F F F F F F 0 F F F F 0 F F F F 0 0 F F F F 0 0 Table 1 1 HP Fax Machine Features Capability Description 700 750 900 950 ...

Page 12: ...Product Information 1Ć7 F F F F F F F F F F F F F F F F F F F F F F F F F F F Note Table 1 1 HP Fax Machine Features Continued Capability Description 700 750 900 950 ...

Page 13: ... locations 96 locations speedĆdial 50 50 34 72 numbers oneĆtouch 10 included 10 included 16 24 dial keys in 50 speedĆ in 50 speedĆ dial numbers dial numbers Program Keys 4 Memory page 12 12 12 28 Based on CCITT Based on CCITT Based on CCITT Based on CCITT Test Chart 1 Test Chart 1 Test Chart 1 Test Chart 1 stored at stanĆ stored at stanĆ stored at stanĆ stored at stanĆ dard resolution dard resolut...

Page 14: ...roduct Information 1Ć9 F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F Maximum Resolution F F F F F F F F Feature FAXĆ700 FAX 750 FAXĆ900 Table 1 2 Product Comparison Continued FAXĆ950 ...

Page 15: ... 4800 9600 7200 4800 9600 7200 4800 9600 7200 2400 bps 2400 bps 2400 bps 4800 2400 bps Dialing Memory 50 stations 10 50 stations 10 50 stations 16 100 stations 24 Capacity oneĆtouch numĆ oneĆtouch numĆ oneĆtouch numĆ oneĆtouch numĆ bers and 40 autoĆ bers and 40 autoĆ bers and 34 bers 4 program dial numbers dial numbers speed dial keys and 72 Each station can Each station can numbers Each speedĆdia...

Page 16: ...F to 167 _F 22 _F to 140 _F 22 _F to 140_F Operating Humidity 15 to 95 RH 15 to 95 RH 20 to 70 RH 20 to 70 RH Optimum Humidity 20 to 80 RH 20 to 80 RH 20 to 80 RH 20 to 80 RH NonĆOperating 5 to 95 RH 5 to 95 RH 5 to 80 RH 5 to 80 RH Humidity Configuration Battery Maintains dialing Maintains dialing Maintains dialing Maintains Backup and configuration and configuration and configuration dialing mem...

Page 17: ... 4 HP FAX 700 and FAX 750 Power Supply Output Conditions 5 VD 5 VA 24 VH 24 VM Rated Output Voltage 5 0 V 12 V 12 V 24 V Rated Output Current 1 2 A 1 2 A 0 1 A 0 1 A 0 6 A 0 5 A Min Output Current 0 2 A 0 2 A 0 01 A 0 01 A 0 6 A 0 5 A Momentary Peak Current 1 8 A 1 8 A 0 1 A 0 1 A 2 1 A 1 3 A Total 3 4 A Total Varia tion 5 5 5 5 2 7 Ripple Noise 100 mV p p 100 mV p p 100 mV p p 100 mV p p 50 mV p ...

Page 18: ...ingle Page Document Thickness Multiple Pages Document Weight Single Page Document Weight Multiple Pages Effective Scanning Width Resolution Standard Resolution Fine Resolution Local Copy Table 1 5 Scanner Specifications Specification HP FAXĆ700 HP FAX 750 HP FAXĆ900 HP FAXĆ950 ...

Page 19: ...ensure that you have removed both tapes from the print cartridge before beginning to use it and that the conductive part of the cartridge surface was not contaminated when the print cartridge was removed from its box before installation Media The HP fax machines described in this manual work with ordinary bond and photocopy papers Paper properties are subject to change by paper manufacturers and H...

Page 20: ...minimum Dennison When loading paper into the fax observe the following precautions D Handle all paper by the edges only D Load all paper types the same way D Use only one paper type in the printer s paper tray at a time D Always load paper print side up in the media tray Plain paper has a print side which is not visible to the naked eye so before removing paper from its package for use in the prin...

Page 21: ...he HP FAX 700 and HP FAX 750 is shown in Figure 1 5 3 mm 0 12 in Printable area Letter 8 27 by 10 46 in 210 0 by 265 4 mm Legal 8 27 by 13 46 in 210 0 by 341 6 mm A4 8 03 by 11 14 in 204 0 by 283 0 mm 2 mm 0 08 in 12 mm 0 47 in 3 mm 0 12 in Figure 1Ć5 Maximum Media Print Area FAXĆ700 and FAX 750 ...

Page 22: ...er 8 03 by 10 48 in 203 7 by 265 9 mm Legal 8 01 by 13 48 in 203 2 by 342 1 mm A4 8 26 by 11 17 in 209 7 by 283 5 mm 1 5 mm 0 06 in 12 0 mm 0 47 in 6 mm 0 24 in Letter size paper 6 mm 0 24 in Legal size paper 3 mm 0 12 in A4 size paper Figure 1Ć6 Maximum Media Print Area FAXĆ900 and FAXĆ950 NOTE Bottom margin shown is the default Physical minimum is 3 9 mm 0 15 in ...

Page 23: ...radle Handset Cord Power Cord Telephone Line Cord and User s Guide See also Figure 2Ć2 which includes User s Guide Print CarĆ tridge Boxed Document Out Tray Document In Tray Paper Supply Tray and Line Cord Telephone which includes User s Guide Print CarĆ tridge Boxed Document Out Tray Document In Tray Handset Paper SupĆ ply Tray Handset Cable and Line Cord Telephone C3520A Users Guide HP FAXĆ700 a...

Page 24: ...set cord 4 4 2 1 1 1 3 4 1 4 4 4 4 Handset HP FAX 950 Only 4 0 4 4 4 4 Handset Base HP FAX 950 Only Handset Base HP FAX 950 Only UK 4 4 4 0 3 4 4 4 4 4 4 4 4 Verification Stamp FAX 950 3520 60010 3 4 4 4 4 4 4 4 4 Front Panel Overlay FAX 700 FAX 750 C3530 60010 C3581 60010 Paper Supply Tray C3510 60005 C3510 60005 FAX 900 FAX 950 Character Sheet FAX 900 FAX 950 C3510 60011 C3510 60009 ...

Page 25: ...ray FAX 900 FAX 950 C3510 60008 C3510 60008 Tray Document Return C3510 60006 C3510 60006 FAX 900 FAX 950 FAX 900 FAX 950 C3510 60014 C3510 60014 Diagnostic ROM FAX 900 FAX 950 C3510 60009 C3510 60009 Cover Rear NOTE No special ROM is needed on the HP FAX 700 and FAX 750 to perform diagnostics Description HP Part Number Table 1 8 Additional Documentation HP Facsimile Technology Guide C2136 90007 ...

Page 26: ...Extension 2 19 HP FAX 900 and FAX 950 Document IN Tray Installation 2 20 Expandable Memory Card Installation HP FAX 950 Only 2 20 Replacing the Paper Separator 2 21 Replacing the HP FAX 700 and FAX 750 Paper Separator Assembly 2 21 Replacing the HP FAX 900 and FAX 950 Paper Separator Pad 2 22 Handset Installation HP FAX 750 and FAX 950 Only 2 24 Handset Installation HP FAX 750 2 24 Handset Base Re...

Page 27: ... 750 2 38 Character Code Entry on the HP FAX 900 2 39 Character Entry on the HP FAX 950 2 40 Setting a Character ID on the HP FAX 900 and FAX 950 2 41 Setting the ID Number on the HP FAX 900 and FAX 950 2 42 Setting the Logo on the HP FAX 900 2 43 Setting the Logo on the HP FAX 950 2 43 Setting the Pulse Dialing Method on the HP FAX 700 and FAX 750 2 43 Setting the Pulse Dialing Method on the HP F...

Page 28: ...ne and an answering machine is also given The final portion of the chapter tells how to con figure the facsimile machines Major Assembly Identification Views Views of fax machine major assemblies are shown in Figure 2 1 through Figure 2 4 Figure 2Ć1 HP FAXĆ700 Major Assemblies Facsimile Machine Print Cartridge 51626A Document IN Tray Document Feeder Assy C3530 63051 ADF Door FAX700 3 Line Cord Tel...

Page 29: ...Paper Path Assembly C3530 62351 Print Cartridge Handset Handset Cord ADF Door FAX 750 3 Line Cord Telephone Document IN Tray Document Feeder Assembly C3530 63051 Paper Supply Tray Paper Feed Guide C3530 42061 Users Guide Power Cord Document IN Tray Extender Tray 3 C3530 43056 Telephone Assembly C3781 60001 and Base ...

Page 30: ...d Telephone Directory Cover C3510 60010 Paper Supply Tray Extender Assy C3510 60006 Figure 2Ć4 HP FAXĆ950 Major Assemblies FAX950 1 Print Cartridge 51626A Document OUT Tray C3510 60008 Document IN Tray C3510 60007 Top Cover Fax Machine ADF Cover Paper Supply Tray Extender Assy C3510 60006 Line Cord Telephone Handset Base C3520 60006 Handset C3520 60005 Handset Cord C3520 60007 Paper Supply Tray C3...

Page 31: ...tration of the HP FAX 700 control panel with the overlay in place The FAX 750 control panel is exactly the same except for the fax number Figure 2 6 is an illustration of the HP FAX 900 control panel with the overlay in place Figure 2 7 is an illustration of the HP FAX 950 control panel with the overlay in place Figure 2Ć5 Control Panel HP FAXĆ700 and HP FAXĆ750 750 43 Figure 2Ć6 Control Panel HP ...

Page 32: ...il the cover is firmly closed 2 Lift open the top cover A piece of restraining tape may be present to hold the print cartridge cradle in place during shipment If you see a piece of tape holding the print cartridge cradle in place remove the piece of tape Donottrytoremovethelargeribboncableenteringtheleftsideofthetopofthecradle Closethetopcover See Figure 2 8 3 If you are changing a print cartridge...

Page 33: ...tion of the cartridge removethecartridgefromthecontainer Removebothstripsofprotectivetapefromtheprintcartridgenozzles See Figure 2 9 Figure 2Ć9 Removing the Print Cartridge From the Carton EK_27 5 Place the print cartridge into the cradle with the green arrow on the cartridge top pointing to the green dot on the top of the cradle Refer to Figure 2 10 DETAIL A 6 Push the green arrow toward the gree...

Page 34: ...y the green top and take care not to touch the ink nozzles or the copper contacts while performing step 4 To install or change the print cartridge perform the following steps 1 Ensure that the automatic document feed cover is closed If necessary press down until the cover is firmly closed 2 Switch ON I the fax and open the top cover 3 If a cartridge is already installed remove it See Figure 2 11 F...

Page 35: ...the cartridge 4 Handle the new print cartridge only by the green top Gently remove both pieces of tape See Figure 2 9 5 Insert the print cartridge into the cradle See Figure 2 12 DETAIL A 6 Push the print cartridge toward the rear of the fax machine until it snaps into place See Figure 2 12 DETAIL B ek_19 DETAIL A DETAIL B Figure 2Ć12 Installing the Print Cartridge on the HP FAXĆ700 and FAXĆ750 ek...

Page 36: ...usted before the paper is loaded To adjust the FAX 900 or FAX 950 paper supply tray for media size perform the following procedure 1 If the empty paper supply tray is installed in the fax machine remove the paper supply tray cover see Figure 2 13 and continue with step 2 If the empty paper supply tray is not installed in the fax machine re move the paper supply tray cover and go to step 4 Figure 2...

Page 37: ...e bottom of the tray in the directions shown in Figure 2 15 to release the paper size guides from the tray Figure 2Ć15 Releasing the Paper Size Guides from the Tray FAX950 13 6 Press the paper size guides firmly into the appropriate slots in the tray until seated outer slots for letter sizeand inner slots for A4 size See Figure 2 16 Figure 2Ć16 Installing the Paper Size Guides FAX900 14 FAX900 15 ...

Page 38: ...vironment which is outside the ranges of temperature and humidity shown above and optimum print quality is desired follow these guidelines D Do not leave the paper exposed to humidity or temperature extremes Extremes in the environment can damage the paper if left unwrapped or in the paper IN tray or paper supply tray of the fax machine D In the case of humidity extremes keep paper tightly wrapped...

Page 39: ...g metric A4 size 210 mm by 297 mm paper See Figure 2 18 Figure 2Ć18 Adjusting the Paper Guide HP FAXĆ700 and FAXĆ750 EK_6 U S Letter or Legal A4 4 Take out a 1 2 inch 12 7 mm stack of paper about 100 sheets and tap the paper edges on a flat surface to even the stack See Figure 2 19 Note You can use US Legal US Letter or A4 paper size When you change paper size be sure to change the paper size in t...

Page 40: ...he Paper for Loading FX310 12 5 Slide the paper into the paper supply tray See Figure 2 20 Figure 2Ć20 Sliding Paper into the Paper Supply Tray HP FAXĆ700 and FAXĆ750 EK_5 6 Slide the paper supply tray extender in until it is snugly against the installed paper ...

Page 41: ... the stack See Figure 2 19 3 Pull the paper supply tray extender out from the front of the machine to its maximum length See Figure 2 21 Figure 2Ć21 Pulling Out the Paper Tray Extender FAX900 8 Note Load the paper with the print side face up in the paper supply The paper packaging will indicate the print side 4 Slide the stack of paper all the way into the paper supply tray until it rests against ...

Page 42: ...the document catcher tray up and forward from the paper supply tray as shown in step 1 of Figure 2 22 3 Pull the document catcher tray extension all the way out as shown in step 2 of Figure 2 22 Figure 2Ć22 ADF Paper Catcher Tray Installation FAX900 9 ADF Document Guide ADF Paper Catcher Tray 4 Place documents face down in the ADF until the leading edge of the document going into the machine stops...

Page 43: ... 750 To extend the document OUT tray perform the following steps 1 Reach under the front panel to slide the document out tray forward See Figure 2 24 Figure 2Ć24 Sliding the Document OUT Tray Forward EK_7 2 Rotate the document out tray extender up and forward See Figure 2 25 Figure 2Ć25 Extending the HP FAXĆ700 and FAXĆ750 Document OUT Tray Document OUT Tray Extender FAX200 5 ...

Page 44: ...2 26 DETAIL B Figure 2Ć26 Installing the HP FAXĆ900 and FAXĆ950 Document OUT Tray HP FAXĆ950 Shown DETAIL A DETAIL B FAX950 1 FAX950 3 Document IN Tray HP FAX 700 and FAX 750 Document IN Tray Extension To extend the document IN tray in the HP FAX 700 and FAX 750 fax machines flip the document IN tray extend er up and back toward the rear of the fax machine See Figure 2 27 Figure 2Ć27 Extending the...

Page 45: ... A DETAIL B FAX950 1 FAX950 3 Expandable Memory Card Installation HP FAX 950 Only Whether sending or receiving memory expansion modules allow you to increase the capacity of the fax machine for storing a greater number of documents Three optional memory expansion cards are available for use in your HP FAX 950 These cards come in 512 KB 1 MB and 2 MB sizes Contact your local HP dealer to order Tabl...

Page 46: ...gure 2 29 4 Close the ADF 5 Switch ON I the fax machine and check that it operates correctly The display will indicate the total amount of memory installed Figure 2Ć29 Installing the Expandable Memory Card FAX950 27 Replacing the Paper Separator Replacing the HP FAX 700 and FAX 750 Paper Separator Assembly To replace the HP FAX 700 and FAX 750 paper separator perform the following procedure 1 Swit...

Page 47: ... are snugly against the body of the fax machine 7 Switch ON I the fax machine allow it to run through its self test and copy a document to ensure that the machine is operating properly Replacing the HP FAX 900 and FAX 950 Paper Separator Pad The paper separator helps to prevent multiple sheet feed by presenting a small amount of friction to the pages as they move through the automatic document fee...

Page 48: ...n the ADF cover 3 Remove the paper separator from its slot at the center rear of the ADF next to the pressure switch 4 Note that the small rubber pad of the separator assembly has a smooth side and a textured side Pull the pad off the paper separator assembly 5 When you install a new pad make sure the textured side is facing down This will ensure proper friction to the sheets Align the small hole ...

Page 49: ...P FAX 750 and FAX 950 Only Handset Installation HP FAX 750 To install the handset in the HP FAX 750 perform the following procedure 1 Place the fax machine on the bench with the right side down and the bottom of the machine facing you 2 Attach the handset base to the fax machine by engaging the handset base tabs into the slots in the bottom left side of the fax See Figure 2 34 DETAIL A 3 Place the...

Page 50: ...f the connections marked TEL at the rear of the fax machine See Figure 2 35 The connections marked TEL at the rear of the fax machine are identical Figure 2Ć35 Plugging in the Handset Cord 750 44 Handset Base Removal HP FAX 750 Only To remove the handset base from the fax machine perform the following procedure 1 Remove the spittoon 2 Switch OFF 0 the fax machine and remove the power cord ...

Page 51: ...body of the base and work the base toward you and out of the fax machine See Figure 2 36 6 To replace the handset base reverse the above procedure Figure 2Ć36 Removing the Handset Base 750 4 Handset Installation HP FAX 950 Place the handset onto its cradle and plug the handset cord into the handset connector and the cradle connector as shown in Figure 2 37 Figure 2Ć37 Installing the Handset in the...

Page 52: ...ne Carefully twist and pull the tabs out of the slots to access the connectors Connecting the HP FAX 700 and FAX 750 to the Telephone Line To connect the HP FAX 700 or HP FAX 750 to the telephone line perform the following procedure 1 Connect a telephone line from the phone wall jack to the LINE connector on the back of your fax machine See Figure 2 38 An HP FAX 700 is illustrated in Figure 2 38 b...

Page 53: ...odems or roll over lines Use of a phone line having multiple extensions may cause transmission and or reception problems if any of the extensions are picked up during data transmission reception If problems occur consider using a dedicated phone line for the fax machine or configuring the fax machine for distinctive ring detection as described later in this chapter Your fax machine may have break ...

Page 54: ...machines have the ability to use an optional distinctive ring service offered by many local telephone companies This service provides multiple telephone numbers on a single telephone line A specific ring pattern can be assigned to each telephone number on the line Have the customer check with his local telephone company on the availability of the service in his area The fax machine can be programm...

Page 55: ...ny local telephone companies This service provides multiple telephone numbers on a single telephone line A specific ring pattern can be assigned to each telephone number on the line Have the customer check with his local telephone company on the availability of the service in his area The fax machine can be programmed to respond to one of several distinctive ring patterns at a time When the tele p...

Page 56: ...chine if you want to receive both voice telephone calls and fax calls on the same line or communicate with fax stations where you will need to make voice contact before sending a fax To connect a telephone to your fax machine perform the following procedure Note Before attaching a telephone to the fax machine attach the fax machine to a telephone line 1 Carefully removethetabprotectingtherectangul...

Page 57: ...se the FAX TEL Auto Switch mode The receive Mode light on the fax machine front panel should be off When a call is received your fax machine will pick up the line after it detects two rings and monitor the line for a fax tone signal If a fax tone is detected the fax machine will automatically start to communicate with the calling fax machine and start to receive the fax If a fax tone is not detect...

Page 58: ... can select the num ber of rings before answering set it to answer in less than eight rings Connect the telephone cord from the answering machine to one of the TEL connectors on the back of your fax ma chine See Figure 2 42 The HP FAX 700 is shown in Figure 2 38 but the method of connection is the same for the HP FAX 750 Figure 2Ć42 Connecting the HP FAX 700 to an Answering Machine 750 51 To set u...

Page 59: ... to connect the telephone to the answering machine Then connect the answering machine to the fax machine To connect an answering machine to your fax machine perform the following procedure 1 Carefully remove the tab protecting the TEL connector on the back of the fax machine if not already removed 2 Connect the telephone cord from the answering machine to the TEL connector on the back of your fax ...

Page 60: ...the time in fax parameter 19 to the same length of time as the outgoing message on your answering machine Factory set time is 20 seconds To change the time in fax parameter 19 refer to Fax Parameters in chapter 4 Managing Incoming Calls on the HP FAX 700 and FAX 750 Manage incoming calls by setting the Reception Mode Mode 7 For this connection Set Reception mode to Then read this note An extension...

Page 61: ... show you in detail how to set the date and time that will print on each fax that you send To do this you will use menus buttons and the keypad on the front panel There are several ways to use buttons and keys with HP LearnFAST the instructions in this guide show you one easy method Follow the instructions below by first reading the text in the Do This column then pressing the buttons and keys in ...

Page 62: ...e HH MM 24Hr Clk 02 15 14 15 Press the arrow keys to browse to the hour and minute you want Your fax uses a 24 hour clock When you browse past 12 00 the time is shown in 12 hr format between the brackets Time HH MM 24Hr Clk 08 00 08 00 Settings 1 18 01 Date Time Save the new Time Press Enter then press Stop to leave the menus Setting the Date and Time on the HP FAX 900 and FAX 950 Use the numeric ...

Page 63: ...ne will appear on receiving fax machine documents when printed You can enter a name of up to 20 characters in length To set the number and name press the buttons in the sequence shown and enter the necessary information where requested Menu Enter Monitor Enter Name 6 2 MNO ABC Enter Monitor Enter Monitor Stop Enter Fax Number To enter the name use the alpha numeric keypad to enter the letters that...

Page 64: ...characters To correct an error place the cursor over the error and enter the new data To move the display cursor use the Contrast and Resolution buttons Each alphabetic character code requires a two button sequence Note the relationship between the button position of the desired alphabetic character or symbol and the bottom row of buttons showing the position of the second button to be pressed The...

Page 65: ...h and program keys See Figure 2 44 for an illustration of the one touch keypad Use the one touch keypad to enter the each alphabetic character Use the Dial Space button for inserting spaces be tween characters The default is that the lower one touch character is printed until P4 is pressed After P4 is pressed the upper character is printed until P4 is pressed again or fax machine power is cycled T...

Page 66: ...E A V Set Set Setting a Character ID on the HP FAX 900 and FAX 950 HP FAX 700 and HP FAX 750 fax machines do not have character ID capabilities A name can be entered on these machines but the name is equivalent to the logo capability of the HP FAX 900 and FAX 950 machines An additional form of fax machine identification is provided when communicating with a fax machine that has charac ter ID capab...

Page 67: ... first character and press the Clear button To enter a character ID press the buttons in the sequence shown and enter the necessary information where re quested Menu 1 7 Set Enter character ID Set Stop Set Set Setting the ID Number on the HP FAX 900 and FAX 950 ID Numbers are used as additional forms of identification They will appear in the displays of receiving fax machines during communications...

Page 68: ...Logo character codes Set Stop Set Setting the Logo on the HP FAX 950 Your Logo is included in the header on documents you transmit and identifies you as the source of the documents You can enter a Logo up to 25 characters in length Use the one touch keypad to enter characters Refer to the character entry information given under the heading Character Code Entry on the HP FAX 950 earlier in this cha...

Page 69: ...50 Your HP FAX 900 or FAX 950 is factory set for touchtone dialing If you connect your fax machine to a pulse dialing system you will need to configure the fax machine for pulse dialing Configuring for tone or pulse dialing requires setting fax parameter 6 to tone or pulse dialing To configure for tone or pulse dialing press the buttons in the sequence shown and enter the necessary information whe...

Page 70: ...ated the fax machine Clearing a Fax Access Code HP FAX 950 To clear erase a fax access code press the buttons in the sequence shown Menu 7 Set Stop Set 4 8 3 Set Clear To change an access code clear erase the old code and enter a new code using the above procedures Setting the Paper Size on the HP FAX 700 and FAX 750 Your HP FAX 700 or HP FAX 750 is factory set for U S letter size 8 1 2 in x 11 in...

Page 71: ... the Verification Stamp ON HP FAX 950 HP fax machines FAX 700 FAX 750 and FAX 900 do not have a verification stamp capability The verification stamp is a small mark that prints at the bottom of each successfully transmitted page The HP FAX 950 comes from the factory with the verification stamp switched OFF The FAX 950 can be temporarily switched ON by pressing the Stamp Ɵ button The lamp next to t...

Page 72: ...nstallation and Configuration 2Ć47 To permanently switch the memory stored verification stamp ON use the following procedure Menu PRS Set Volume Type the numbers 28 Stop 7 Set 4 GHI Set Type the number 2 ...

Page 73: ... Transmission requirements 3 16 Loading a Document into the HP FAX 700 and FAX 750 3 16 Loading a Document into the HP FAX 900 and FAX 950 3 17 One Touch Dialing on the HP FAX 700 and FAX 750 3 18 One Touch Dialing on the HP FAX 900 3 19 One Touch Dialing on the HP FAX 950 3 22 Auto Dialing on the HP FAX 700 and FAX 750 3 25 Speed Dialing on the HP FAX 900 and FAX 950 3 26 Direct Dialing on the HP...

Page 74: ...cuments at Fixed Reduction on the HP FAX 700 and FAX 750 3 44 Printing Received Documents at Automatic Reduction on the HP FAX 900 and FAX 950 3 45 Printing Received Documents at Fixed Reduction on the HP FAX 900 and FAX 950 3 45 Copying a Document 3 46 Copying a Document on the HP FAX 700 and FAX 750 3 46 Copying a Document on the HP FAX 900 and FAX 950 3 46 Copying Documents at Fixed Reduction o...

Page 75: ...machine outside of the original country of destination may cause problems 2 Turn ON I the fax machine by pressing the ON OFF switch located on the left rear corner of the faxmachine The message display on the fax machine control panel will be lit when the fax machine is powered ON WheneverthefaxmachineisturnedON I the front panel display will first indicate the fax machine identificationand memory...

Page 76: ... list or document D In information mode information codes are shown in the message window The fax machine is indicating an error condition such as no paper in the paper IN tray It can receive and transmit documents under most error conditions Chapter 5 of this guide gives details on how to respond to information codes A description of the control panel functions and keys begins on the next page of...

Page 77: ...ol panel buttons The control panel located on the ADF contains most of the user interface controls Refer to Table 3 1 for a detailed explanation of each control Figure 3Ć1 Control Panel HP FAXĆ700 and HP FAXĆ750 Select save or perform Begin sending or copying Navigate move cursor Display Menus End an activity Erase previous character s typed ...

Page 78: ...Operation and Usage 3Ć6 0 1 1 0 1 1 0 1 0 1 0 0 0 0 1 1 0 0 0 0 1 1 1 0 0 0 0 0 0 0 0 Table 3 1 HP FAX 700 and HP FAX 750 User Interface Controls Control Panel Item Action ...

Page 79: ...Operation and Usage 3Ć7 Table 3 1 HP FAX 700 and HP FAX 750 User Interface Controls Continued Control Panel Item Action ...

Page 80: ...s and Functions Figure 3 2 shows the control panel buttons The control panel located on the ADF cover contains most of the user interface controls Refer to Table 3 2 for a detailed explanation of each control Figure 3Ć2 Control Panel HP FAXĆ900 FAX900 26 ...

Page 81: ...dard or Fine for a single transmission The default setting is Standard Standard LED on This button also functions as a right arrow when editing informaĆ tion in the message window Photoƞ Button Selects photo mode for a single transmission for improved image quality of photographs and documents with shades of gray when scanning This button also functions as a upĆarrow ƞ when editing informaĆ tion i...

Page 82: ...Operation and Usage 3Ć10 Table 3 2 HP FAX 900 User Interface Controls Continued Control Panel Item Action ...

Page 83: ...s and Functions Figure 3 3 shows the control panel buttons The control panel located on the ADF cover contains most of the user interface controls Refer to Table 3 3 for a detailed explanation of each control Figure 3Ć3 Control Panel HP FAXĆ950 FAX950 26 ...

Page 84: ...on The default setting is Standard Standard LED on This button also functions as a right arrow when editing informaĆ tion in the message window Photoƞ Button Selects photo mode for a single transmission for improved image quality of photographs and documents with shades of gray when scanning This button also functions as a upĆarrow ƞ when editing informaĆ tion in the message window StampƟ Button T...

Page 85: ...Operation and Usage 3Ć13 Table 3 3 HP FAX 950 User Interface Controls Continued Control Panel Item Action ...

Page 86: ...ect Monitor Volume Select Key Volume Enter Monitor Enter Monitor Stop Volume Choices are 1 Off 2 Soft 3 Medium 4 Loud Adjusting Handset Ringer Volume on the HP FAX 750 First adjust the speaker monitor and button volume for the fax machine itself using the same procedure as is used on the HP FAX 700 The proper procedure is described above Then adjust the volume control on the handset as de scribed ...

Page 87: ...udness press the buttons in the sequence shown in the following procedure Dial Space Stop Clear Volume Set Volume louder softer Adjusting Button Volume on the HP FAX 900 and FAX 950 Loudness volume of the button presses can be adjusted by changing fax parameter 10 You can set the loudness of the button presses to Off Soft or Loud Press button 1 2 or 3 on the numeric keypad to set the loudness as i...

Page 88: ...lowing information D Date and Time of transmission D Identification of either business business entity or individual sending the message D Telephone number of either the sending machine business business entity or individual In order to program this information into your facsimile machine you should refer to page numbers 2 33 through 2 41 Loading a Document into the HP FAX 700 and FAX 750 Before l...

Page 89: ...machine for transmission load your document printed side facing down into the automatic document feeder The automatic document feeder will hold up to twenty pages 30 pages if 20 lb or less paper weight is used If more than twenty pages are to be sent place additional pages on top of last page as the docu ment pages are fed through the machine Make sure the document is free of paper clips and stapl...

Page 90: ...me 15 characters maximum you want associated with the desination fax number To program the one touch keypad press the buttons in the sequence shown and enter the necessary information where requested for each button to be programmed The one touch numbers are Auto Dial numbers 01 through 10 Store Number 1 Auto Dial Number 2 Group List Enter Monitor Type Fax Number Enter Monitor Type Name Enter Moni...

Page 91: ... button one touch keypad to select the pre programmed phone number s One touch Key Programming If you have not already programmed the one touch keypad or wish to change a pro grammed phone number you will need to enter your phone number s and station name into the fax machine memory as follows Press a One Touch Key 01 16 Enter Phone Number Enter Station Name Character Codes Menu 2 7 Set 1 Set Stop...

Page 92: ...o use one touch dialing do the following Press a One Touch Key 01 16 using the one touch keypad Load Document To print the one touch directory Press the buttons in the sequence shown The one touch directory prints each sta tion name below its one touch number and places the names and numbers in a rectangular form that can be cut out and placed over the one touch keypad for quick reference Menu 7 S...

Page 93: ...ng is completed Menu 2 7 Set Stop 1 Photo Scroll up Scroll down To clear erase a one touch number You can clear erase a number from the current one touch directory by press ing the buttons in the sequence shown To reprogram an erased one touch key refer to the procedure titled One touch Key Programming given earlier in this chapter Menu 2 7 Set Stop 1 Photo Scroll up Scroll down Scroll to access t...

Page 94: ...to represent a telephone number Each one touch number can contain a maximum of 36 digits including pauses and spaces and a station name up to 15 characters in length to identify the receiving station Pressing the Pause button causes a hyphen to appear in your display where entering the phone number Use the 24 button one touch keypad to select the pre programmed phone number s One Touch Key Program...

Page 95: ... will be printed to the message window until P4 is pressed to print upper characters Once P4 is pressed upper characters will be printed until P4 is pressed again or power is cycled To correct an error place the cursor over the error and enter the new data To move the display cursor use the Contrast and Resolution buttons Example To enter the station name HPSDD press the buttons in the sequence sh...

Page 96: ...s the names and num bers in a rectangular form that can be cut out and placed over the one touch keypad for quick reference Menu 7 Set 6 To print a complete listing of one touch and speed dial numbers and names You can print a complete listing of one touch and speed dial numbers and names by pressing the buttons in the sequence shown next Menu 2 Set 6 To search for unused one touch keys You can ac...

Page 97: ...cleared or press the one touch number to be cleared Clear Set To change additional numbers or stations now return to the scrolling step in this procedure and repeat to here for each num ber or station to be changed To clear Either clear the entry or position the cursor to reenter information Contrast Resolution To position cursor over digits to be replaced Enter new num ber or station name Stamp A...

Page 98: ...ing on the HP FAX 900 and FAX 950 With speed dialing you can set up a 2 digit speed dial code to represent a telephone number You can define up to 34 speed dial numbers 01 through 34 using the numeric keypad on the HP FAX 900 and 72 speed dial numbers 01 through 72 using the numeric keypad on the HP FAX 950 Each speed dial number can contain a maximum of 36 digits including pauses and spaces and a...

Page 99: ...r 2 digit speed dial code using the numeric keypad Speed Dial Load Document To print a complete listing of one touch and speed dial numbers and names print a complete listing of one touch and speed dial numbers and names by pressing the buttons in the sequence shown next Menu 2 Set 6 To search for unused speed dial codes access and scroll through the speed dial directory by pressing the buttons in...

Page 100: ... change a speed dial number press the buttons in the sequence shown in the FAX 950 the scroll down button is labeled Stamp Menu 2 7 Set Stop Photo Scroll up Scroll down Scroll to access the first number to be cleared Clear Set To change additional numbers or stations now return to the scrolling step in this procedure and repeat to here for each num ber or station to be changed To clear Either clea...

Page 101: ...face down Enter phone number Dial Space Load Document Use the numeric keypad to enter the phone number To correct an error in entering the number press Stop and reenter the number When a busy or unanswered line is sensed your fax machine automatically redials the number up to five times at three minute intervals To start another sequence of automatic dialing press the Redial Pause button To use of...

Page 102: ...n the lower right corner of the dis play The file number is shown in the upper right corner An information code will be displayed if the transmission fails or no answer is detected after the last automatic redial sequence The document will then be erased from memory and an incomplete transmission message will appear on the communication journal when printed If a memory overflow occurs the display ...

Page 103: ...Stopping a Transmission on the HP FAX 700 and FAX 750 You can stop an outgoing transmission anytime during dialing or after the transmission has begun If the stop occurs during a transmission the already processed portion of your document may be sent to the receiving station In the midst of entering a phone number simply pressing the Stop button will return the fax machine to standby mode To stop ...

Page 104: ...ity will provide acceptable print quality You can temporarily change the machine settings to improve the print quality of the transmitted copy using the Contrast Resolution and Photograph buttons on the front panel After sending your fax machine reverts to the previous settings To set new default values for the settings on a more permanent basis you will need to change fax settings 3 4 and 5 Fax s...

Page 105: ... quality press the button until the Lighten lamp is lit Select when your document includes photographs color or shades of gray Press the button until the Photo lamp is lit Resolution Standard Fine Normal setting for most documents Press the button until the Standard lamp is lit For detailed documents you may need high er resolution Press the button until the Fine lamp is lit Darken Normal Lighten ...

Page 106: ...on Standard Fine Normal setting for most documents Press the button until the standard lamp is lit For detailed documents you may need high er resolution Press the button until the fine or 300 DPI lamp is lit 300 DPI Receiving a Document Receiving a Document on the HP FAX 700 or FAX 750 You may set your HP FAX 700 for one of several receiving modes depending on your needs and equipment used with t...

Page 107: ...e reception code 123 is entered at the factory If you don t want a remote phone to be able to initiate fax reception when your fax machine is set to answer manually disable Remote Reception To disable Remote Reception press the buttons in the sequence shown Menu 6 Stop Enter 9 Enter Enter If youhave disabled Remote Reception and wish to enable it or you wish to create a reception code other than 1...

Page 108: ...t 4 range 0 20 Enter Set Silent Detect to Y N using horizontal arrow keys Enter Attended Unattended Modes on the HP FAX 900 and FAX 950 Attended Modes Telephone mode reception is one of the two attended modes of receiving It requires user interaction to receive a fax or voice call In this mode your fax machine will not automatically answer calls You must answer the phone and manu ally start the fa...

Page 109: ...o switch mode is not used in France or Germany To configure for Fax Tel auto switch mode reception make sure the Receive mode button is set to OFF the lamp is not lit and you do not have any document in the automatic document feeder of your fax machine If you have not already set fax parameter 15 to option 2 Fax Tel do so now Press the buttons in the sequence shown Menu 7 Set Stop Set 4 Set 1 5 2 ...

Page 110: ...he answering machine will autoĆ matically receive the call Settings Receive mode butĆ ton OFF lamp is OFF Receive mode butĆ ton lamp is OFF Change fax paramĆ eter 15 to option 2 Fax Tel SW Receive mode butĆ ton lamp is ON Receive mode butĆ ton lamp is ON Change fax paramĆ eter 16 to option 2 TAM I F Unattended Modes Fax mode reception is one of the two unattended modes of receiving In this mode al...

Page 111: ... fax machine receives the fax message In this mode the answering machine will answer all calls While your outgoing message recorded on the answering machine is playing the fax machine is monitoring the line for a fax tone signal If a fax tone is detected the fax ma chine automatically takes over the call to receive the fax If a fax tone is not detected the answering machine accepts and records the...

Page 112: ... is received your fax machine by passes the answering machine to receive the fax message In this mode the answering machine will answer all calls While your outgoing message recorded on the answering machine is playing the fax machine is monitoring the line for a fax tone signal If a fax tone is detected the fax ma chine automatically takes over the call to receive the fax If a fax tone is not det...

Page 113: ...tion at Standard and set Photo Quality to Economy To set the resolution to Fine press the buttons in the sequence shown Menu 6 Stop Enter 3 Enter Enter To set Photo Quality to Economy press the buttons in the sequence shown Menu 6 Stop Enter 5 Enter Enter When transmitting documents you can temporarily alter the basic resolution that you have set by pressing front panel buttons as described earlie...

Page 114: ... option 1 Never then it must be set to option 2 Print on Error for substitue memory reception to take place To use substitute memory reception mode if setting 10 has been set to option 1 press the buttons in the sequence shown Menu 6 Enter Stop 1 0 Enter Enter Substitute Memory Reception on the HP FAX 900 and FAX 950 The HP FAX 900 and FAX 950 have the ability to store an incoming document if a pa...

Page 115: ...he paper in the paper supply Table 3 5 Reduction Ratios for the HP FAX 700 and FAX 750 Transmitted Original Paper Supply Size Size U S Letter A4 U S Legal Table 3 6 Reduction Ratios for the HP FAX 900 and FAX 950 Transmitted Original Paper Supply Size Size U S Letter A4 U S Legal Printing Received Documents at Automatic Reduction on the HP FAX 700 and FAX 750 Note Auto print reduction requires tha...

Page 116: ...on and the Stop button to store the choice of automatic reduction and return the fax machine to the stand by state Printing Received Documents at Fixed Reduction on the HP FAX 700 and FAX 750 Printing is scaled by the percent you establish when the fax machine is set for fixed reduction Since the fax machine is set at the factory for automatic reduction you must change setting 15 as shown below to...

Page 117: ... or FAX 950 has capabilities to compensate for this condition Two print reduction modes are available in your fax machine These print reduction modes provide the ability to re duce received images to fit on the paper loaded in your fax machine Fax parameters 24 and 25 control the print reduc tion of received and copied documents Fax parameter 24 print reduction provides for fixed option 1 or autom...

Page 118: ...aking a copy This will allow you to see what the document will probably look like at the receiving station The reduction ratio of the copy is dependent upon the setting you have for fax parameter 25 To disable the reduction ratio set fax parameter 32 copy reduction to option 1 invalid Fax parameters are presented in chapter 4 To copy a document load the document face down into the automatic docume...

Page 119: ...ter Menu 6 1 5 Enter 2 Set the reduction for the desired value Note A4 to Letter 89 Letter to Letter 94 Legal to Letter 74 Copying Documents at Automatic Reduction on the HP FAX 900 and FAX 950 To copy documents using automatic reduction perform the following procedure 1 Set fax parameter 32 copy reduction to Valid by pressing the following buttons Menu PRS 7 4 GHI Set Volume DEF 3 ABC 2 Set Volum...

Page 120: ...e copies not stored use the fixed reduction ratio Copies are scaled to fit in the print area Copy Memory Load Document face down Enter Number of Copies Start Copying Documents at Fixed Reduction on the HP FAX 900 and FAX 950 To copy documents at fixed reduction perform the following procedure 1 Set fax parameter 32 copy reduction to Valid by pressing the following buttons Menu PRS 7 4 GHI Set Volu...

Page 121: ...uction back to invalid for the next user if appropriate Print Quality on the HP FAX 700 and FAX 750 Print quality relates to the condition of the original document and how it will be received Usually the default settings for resolution contrast and photo quality will provide acceptable print quality You can temporarily change the ma chine settings to improve the print quality of the received copy ...

Page 122: ...g for most documents Press the button until the Standard lamp is lit For detailed documents you may need higher resolution Press the button until the Fine lamp is lit Darken Normal Lighten Contrast Print Quality on the HP FAX 900 and FAX 950 Print quality relates to the condition of the original document and how it will be copied You can temporarily change the machine print quality settings to imp...

Page 123: ...k reference to printing the reports To print a report press the buttons in the sequence shown and enter the necessary information where requested Menu ABC 2 Enter 1 Last Transaction 2 Last 32 Transactions 3 Autodial Directory 4 Settings Enter 2 1 4 3 Prints 32 transaction journal containing information on last 32 transaction processed by the fax machine This journal is automatically printed after ...

Page 124: ...gs Prints the individual transaction journal which is a re cord of the last transmission Prints the directory sheet which is a list of defined num bers for the keypad Stamp The stamp label only appears of the FAX 950 OR 3 Prints the program list of dialing patterns stored in the program keys FAX 950 Only A Power Failure Report automatically prints when power is restored after a power failure To pr...

Page 125: ...t of ink the message window displays the following mes sage Replace the ink cartridge Removing the Print Cartridge To replace the print cartridge perform the following procedure Note The HP FAX 700 and FAX 750 should be switched ON I before performing this procedure 1 Lift open the back top cover of the fax machine See Figure 3 8 and Figure 3 9 Figure 3Ć8 Lifting Open the Back Cover of the HP FAXĆ...

Page 126: ... 28 FAX930 28 FAXĆ950 FAXĆ900 2 Place your thumb on the back of the cartridge cradle the side closest to you and your forefinger in the groove on the cartridge top Squeeze your thumb and forefinger together until the cartridge pops loose See Figure 3 10 Figure 3Ć10 Moving the Cartridge Forward EK 24 ...

Page 127: ...artridge To install a print cartridge perform the following procedure 1 Open the print cartridge container Grasp the print cartridge by the green arrow and remove it from its contain er Caution Do not touch the ink nozzles or the copper ribbon on the print cartridge Do not place the cartridge so that the copper ribbon comes in contact with any surface while performing step 2 2 Carefully remove the...

Page 128: ...inger together snapping the cartridge into place See Figure 3 14 Figure 3Ć14 Snapping the Cartridge into Place EK 19 Exterior Maintenance The fax machine should be installed indoors in a vibration free environment Avoid exposure to excessive heat cold dust or humidity Dust the fax machine regularly Use a soft cloth moistened with water to remove dust smudges and stains from the exterior of the fax...

Page 129: ...pies or on documents sent by your fax machine you should clean the scanning plate and scanning glass You should replace your paper separator when the fax machine has trouble picking up single pages Follow the steps described on the following pages to perform these functions Warning Turn off the fax machine before performing any interior maintenance Replacing the Paper Separator Pad Refer to the pr...

Page 130: ...See Figure 3 16 Cleaning the Scanning Plate and Scanning Glass on the HP FAX 900 and FAX 950 To clean the scanning plate and scanning glass perform the following procedure 1 Turn off the fax machine Grasping the front corners of the ADF raise it to its limits about 3 inches Caution The scanning glass can be easily scratched Be sure to use a clean soft cloth and wipe the area gently while performin...

Page 131: ...iper perform the following procedure 1 Turn off the fax machine and lift open the back top cover of the fax machine See Figure 3 8 2 Remove any excess ink from the service station cap and wiper with a cotton swab See Figure 3 18 Figure 3Ć18 Cleaning the Service Station Cap and Wiper on the HP FAXĆ700 and FAXĆ750 Service Station Cap Service Station Wiper 750 20 3 Visually inspect the area around th...

Page 132: ...to the center of the fax machine and the beeping sound has discontinued push the pen over to the left side of the machine viewed from the front 4 You will see a piece of paper partially printed Pull this paper until in sticks out about 3 inches from the front edge of the metal Paper Guide Roller Assembly 5 Turn off and unplug the fax machine When you do this you will lose all deferred transmission...

Page 133: ...machine Replacing the Verification Stamp from the HP FAX 950 Note The HP FAX 700 and FAX 750 do not have a verification stamp To replace the verification stamp on the HP FAX 950 perform the following procedure 1 Turn off the fax machine Grasping the front corners of the ADF raise it to its limits about 3 inches 2 Remove the paper drawer from the fax machine 3 Reaching underneath the platform that ...

Page 134: ... your fax machine you will occasionally replace the following items D Print Cartridge D Paper Separator D Directory Cover D Verification Stamp Refer to Table 3 7 for the part numbers for these frequently replaced items Table 3 7 Part Numbers of Frequently replaced Items Item Description FAX 700 Number FAXĆ750 Number FAXĆ900 Number FAXĆ950 Number ...

Page 135: ... Delayed Polling on the HP FAX 900 4 12 Deferred Time Delayed Polling on the HP FAX 950 4 13 To Be Polled by Other Stations on the HP FAX 700 and FAX 750 4 14 To be Polled by other Stations on the HP FAX 950 4 15 Using Password Transmission on the HP FAX 950 4 15 Using Confidential Communications on the HP FAX 950 4 16 To Set Up for Confidential Network Communications on the HP FAX 950 4 17 To Set...

Page 136: ...d FAX 750 4 24 Deferred Sending to Multiple Stations Broadcasting on the HP FAX 700 and FAX 750 4 25 Sending One or More Documents to Multiple Stations Broadcasting on the HP FAX 900 4 25 Sending Multiple Documents To Multiple Stations Multifile Transmission on the FAX 900 4 26 Sending to Multiple Stations Broadcasting on the HP FAX 950 4 27 Sending Multiple Documents To Multiple Stations Multifil...

Page 137: ... change a programmed key you will need to enter the appropriate information for each key The procedures for programming the four functions are similar Deferred transmission and group dialing require you to load the document onto the automatic document feeder before programming the function The two polling functions require you to remove any documents from the automatic document feeder before progr...

Page 138: ...peat for each key to be programmed Menu Press the desired one touch key 01 24 Enter 2 digit speed dial code Speed Dial 3 7 Set Select program key P1 P4 Select function Press buttons and enter infor mation in sequence shown beneath the function title Programming for Deferred transmission 1 1 1 Enter start time Programming for Polling 1 1 2 2 Enter password Programming for Deferred polling 1 1 2 1 P...

Page 139: ... for Group Polling Programmed Deferred Polling on the HP FAX 950 To use programmed group deferred polling perform the following Remove Document if present P1 P4 Press Program Key set for Group Deferred Polling Erasing a Program Key Memory on the HP FAX 950 To clear erase program keys press the buttons in the sequence shown Menu 3 7 Set Select program key P1 P4 Clear Set Stop Deferred Transmission ...

Page 140: ...FAX 700 or FAX 750 for a single message press the buttons in the sequence shown and enter the necessary information where requested Choose In Tray or Memory Use hori zontal arrow keys Menu 5 Start type the phone number Enter Type the time you want to send the fax Use the 24 hour clock Enter Place document on ADF Load document Enter If no more phone numbers necessary Enter To send the fax to more p...

Page 141: ...will cancel scheduled message number 01 Pressing the Enter button again will display the scheduled time to send message number 01 Pressing the enter button again will cause the following message to appear Number 1 is the first phone number in the list Delete 1st nbr Number 1 Y N Pressing the left arrow button and the enter button will cancel phone number 01 Pressing Enter without pressing an arrow...

Page 142: ... documents after normal working hours On the HP FAX 900 each document can be sent to any or all 16 one touch and 34 speed dial numbers On the HP FAX 950 each document can be sent to any or all 24 one touch 4 program and 72 speed dial numbers Direct dialing on the HP FAX 900 is limited to 3 numbers total Direct dialing on the HP FAX 950 is limited to 12 numbers total When using deferred transmissio...

Page 143: ...red transmission on the HP FAX 950 press the buttons in the sequence shown and enter the necessary information where requested Information on programming speed dial or one touch numbers is found in chapter 3 of this guide Load Document Press the desired one touch key 01 24 and P1 P4 Enter 2 digit speed dial code Enter phone numbers using any combination of these three dialing methods For more stat...

Page 144: ... but cannot be polled Among the fax machines described in this guide the FAX 700 FAX 750 and FAX 950 can be polled The HP FAX 900 can poll up to 53 stations Your HP FAX 950 can poll up to 112 stations The other station s must know in advance that you will be calling and have the document s set in their automatic document feeder s or stored in memory The same is valid if you are the station to be p...

Page 145: ...ons on the HP FAX 900 Makesuretheotherstation s know in advance that you will be calling The other station s must have the document s set in their automatic document feeder s or stored in memory Set the polling password if applicable Refer to the polling password procedure on the previous page if necessary While entering station numbers if you wish to scroll through and review the entered station ...

Page 146: ...ord 3 Enter phone numbers Press the desired one touch key 01 24 Enter 2 digit speed dial code Enter phone numbers using any combination of these three dialing methods Speed Dial Set Start For more stations repeat dialing method using next station number 1 Deferred Time Delayed Polling on the HP FAX 900 Scheduled polling is not a capability of the HP FAX 700 and FAX 750 The only choices available i...

Page 147: ...u 1 Enter start time Set 2 Set Enter 4digit password Deferred Time Delayed Polling on the HP FAX 950 Your HP FAX 950 has deferred polling capabilities that allow you to delay polling You can poll documents from one or more stations at a preset time within the next 24 hour period This allows you to take advantage of lower phone rates adjust to different time zones and poll documents after normal wo...

Page 148: ...Set Enter 4 digit password To Be Polled by Other Stations on the HP FAX 700 and FAX 750 To be polled by other stations on the FAX 700 and FAX 750 press the buttons enter information and take actions as indicated Menu 1 8 Enter Choose 2 One Time Only 3 Until Turned Off If you chose 2 One Time Only Enter Press Enter to be polled from memory Press right arrow and Enter to be polled from In Tray Start...

Page 149: ...cument may be stored for polling With the document stored in memory for polling you may still send and receive documents The stored document will be automatically erased after it is polled Using Password Transmission on the HP FAX 950 Neither the HP FAX 700 nor the HP FAX 750 fax machine has password transmission capabilities Using the password transmission feature helps you to prevent erroneous t...

Page 150: ...ts To use confidential communications you must establish a shared 4 digit password with the other person s to be involved in the communication Each of these individuals must enter the correct confidential code for exchange of communications The confidentialmailboxreceivesdocuments having a confidential code into memory If twodocumentsarereceived having the same code they are both stored into the s...

Page 151: ...ing confidential network communications you need to set your fax station telephone number and network password To set telephone number and password for confidential network communications press the buttons in the sequence shown and enter the necessary information where requested Menu Set 7 Set Set Stop 5 Enter phone number Set Enter 4 digit password To Send Confidential Communications on the HP FA...

Page 152: ...e correct confidential code Once polled the document is erased unless you set fax parameter 43 to valid When set to valid the document will be retained in memory after being polled To store a confidential communication press the buttons in the sequence shown Menu Set Enter 4 digit code 5 3 Start To Print Confidential Communications on the HP FAX 950 Once printed the document is erased unless you s...

Page 153: ...er Also this feature does not require a code as does confidential network communications The HP FAX 950 can serve only as an initial sending station or an end receiving station not as a relay station It is assumed that your fax machine will be added to an existing network Check with your system administrator to determine your fax machine s compatibility with the network To use relay transmission y...

Page 154: ...equested Menu Set 7 Set Set Stop 5 Enter your phone number Enter 4 digit network address Enter 4 digit network password Set To Set up a One touch Or Speed dial Number and Network Address on the HP FAX 950 The third step in preparing to use the relayed transmission feature is to set up the one touch or speed dial mode and enter the relay station s identification parameters To set up the dial mode a...

Page 155: ... presented in the preceding paragraphs in this section To use relayed transmission press the buttons in the sequence shown Menu 2 Enter desired one touch or speed dial number Start When using relayed transmission the document is stored in memory then sent to the relay station After the relay station sends the document to the receiving station s your fax machine will print a Relay XMT Result Report...

Page 156: ...nation of these three dialing methods For more stations repeat dialing method using next station number Speed Dial Start Set Menu 1 1 Enter start time Set Memory To send press To store another file with a different time of transmission re turn to the beginning of this procedure ON Editing Files Stored in Memory on the HP FAX 900 or HP FAX 950 When you store multiple files using deferred transmissi...

Page 157: ... the top of this page If you want to change the start time of a file use the numeric keypad to enter the time using a 4 digit 24 hour clock format Example 07 30 7 30 am 19 30 7 30 pm If you want to change the station of a file use either a one touch key speed dial number and code or direct dialing for the new station number To identify and select a file station to be changed you can scroll through...

Page 158: ...a print out of the file numbers in memory by performing the file list print procedure given earlier in this chapter The document will remain in memory after the file is printed To print the communications settings of a file press the buttons in the sequence shown Menu 9 Set Enter file number to be printed Set 4 Sending to Multiple Stations Broadcasting Sending to Multiple Stations Broadcasting on ...

Page 159: ...g on the HP FAX 700 and FAX 750 This capabilitywas described earlier in this chapter under the heading Deferred Scheduled TransmissionontheHP FAX 700 and FAX 750 Sending One or More Documents to Multiple Stations Broadcasting on the HP FAX 900 The HP FAX 900 has memory capacity to store approximately 12 document pages which can be transmitted from memory automatically A document stored in memory c...

Page 160: ...document pages which can be transmitted from memory automatically Using multifile transmission up to 3 documents up to 12 pages combined total can be stored in memory and sent to one or more stations Each document can be sent to any or all 16 one touch and 34 speed dial numbers Direct dialing is limited to 3 numbers total per transmission When using multifile transmission the fax machine will auto...

Page 161: ...to store approximately 28 document pages which can be transmitted from memory automatically Using broadcasting a document stored in memory can be sent to one or more stations up to a total of 112 using any of the dialing methods Direct dialing is limited to three stations per transmission To send multiple documents to different stations refer to the multifile transmission procedure immediately fol...

Page 162: ...ltifile transmission you can send up to 8 documents up to 28 pages combined total stored in memory to one or more stations Each document can be sent to any or all 24 one touch 4 program and 72 speed dial numbers Direct dialing is limited to 12 numbers total per transmission You can send up to eight documents in any combination of deferred polled or mailboxes A maximum of 6 deferred files can be us...

Page 163: ...ed to meet the needs of the majority of fax machine users Fax parameters allow you to customize features of your fax machine Many parameters have sets of choices such as the control panel display languages that you can use to control the feature s You can send and receive documents without altering any of the factory set parameters Only change a parameter if needed to customize a feature for your ...

Page 164: ...ill keep track of the date and time and print them as a part of the header on reports and faxed documents received 02 FAX NUMBER AND NAME Used to set the fax number and name to be associated with your fax machine Once the fax number and name have been entered your fax machine will print them as a part of the header on reports and faxed documents received 03 FAX RESOLUTION 1 Standard 2 Fine Specifi...

Page 165: ...tored Distinctive ring detection is not in effect 09 REMOTE RECEPTION 1 Enable 2 Disable Specifies whether or not remote reception is in effect Remote reception is in effect Remote reception is not in effect REMOTE RECEPTION SEQUENCE 123 is the standard remote reception sequence The user may set another sequence if desired 10 RCV D TO MEMORY 1 Never 2 If printer error Specifies when a document wil...

Page 166: ...ercentage set here Standard is 94 16 VOLUME ADJUSTĆ MENTS RING VOLUME 1 Off 2 Soft 3 Medium 4 Loud MONITOR VOLUME 1 Off 2 Soft 3 Medium 4 Loud KEY VOLUME 1 Off 2 Soft 3 Medium 4 Loud Settings specify the volume loudness of the handset ring monitor sound and button key press beep 17 AUTOMATIC REDIAL 1 Yes 2 No NUMBER OF TRIES 1 15 Specifies whether to automatically redial numbers Redial automatical...

Page 167: ...AX 900 To change or customize your fax parameters press the buttons in the sequence shown and enter the necessary information where requested Menu 7 Set Enter 2 digit Fax Parameter Number Set Stop 4 Set Select Option If no activity is detected after 60 seconds the display reverts back to the Date Time display Use the following table to select the fax parameter and associated options you want to cu...

Page 168: ...a Header and footer printed outside image area Header and footer not printed 08 HEADER FORMAT 1 Logo ID No 2 From To Specifies header content of outgoing documents Your logo and ID appear in header Your logo and receiving station name in header 09 RCV D TIME PRINT 1 Invalid 2 Valid Specifies printing of receive time on documents No receive information printed Received Time Sender s ID page numbers...

Page 169: ...rameĆ ter 16 set to option 2 Set if answering machine uses one tape for both incoming and outĆ going messages Detects fax calls even if fax signal is not sent 22 SUBSTITUTE RCV 1 Invalid 2 Valid Specifies saving incoming call if unable to print Fax calls not answered if out of paper or ink Fax calls stored in memory if out of paper or ink 23 REC PAPER SIZE 1 A4 2 Letter 3 Legal Specifies size of p...

Page 170: ... diagnostic rouĆ tines Contact your HP authorized fax dealer for details Listing the Parameters in the HP FAX 950 To print a listing of your current fax parameter settings use the fax parameter report printing procedure illustrated below Menu Set 4 6 Viewing the Parameter Menu in the FAX 950 To view the fax parameters menu press the buttons in the sequence shown Press the Stop button to return to ...

Page 171: ...ion 01 CONTRAST 1 Normal 2 Darken 3 Lighten Specifies contrast of scanned documents Use if original has contrast of normal quality Use if original is unusually light Use if original is unusually dark 02 RESOLUTION 1 Standard 2 Fine 3 300 DPI Specifies resolution of scanned documents Use for typical text documents Use for detailed documents and illustrations Fine or 300 DPI 03 PHOTO 1 Fast 2 Qualit...

Page 172: ...oes not print journal every 32 transactions Automatically printed every 32 transactions 15 ATTENDED MODE 1 Tel 2 Fax Tel Sw Specifies attended reception mode Normally for voice calls requires user action to receive a fax call Normally for fax calls requires user action to receive voice calls 16 UNATTENDED MODE 1 Fax 2 Tam I F Specifies unattended reception mode connection of answering machine Norm...

Page 173: ...2 Valid Specifies the state of the polled file save parameter Polled file not saved Polled file saved 28 STAMP AT MEM XMT 1 Invalid 2 Valid Specifies the setting of memory transmit stamp Memory transmission not stamped Memory transmission stamped 32 COPY REDUCTION 1 Invalid 2 Valid Specifies copy reduction mode to be ON or OFF Copy reduction mode disabled Copy reduction mode enabled 35 DAYLIGHT TI...

Page 174: ...w minutes to make it work even more for you Research shows that most people don t take advantage of all the features on a fax machine Here are a few ways that you can use your fax to save more time and money D Auto Speed Dial Are there some phone numbers that you dial frequently Most fax machines have the capability to store these numbers You program the numbers in once After that just press one o...

Page 175: ...riginal this also makes transmission time faster reducing your phone bill D Plain Paper Your HP fax machine uses plain paper Experiment with the paper you will use in order to optimize quality and cost D Transmission Time The faster the transmission time is the lower your phone bill will be The difference between a fax that transmits in 12 seconds versus 15 seconds is 25 To minimize your phone cos...

Page 176: ...earing Paper Jams 5 29 Avoiding Print Skew 5 30 Poor Print Quality 5 30 Solving Problems in the HP FAX 900 and FAX 950 5 31 Routine Checks 5 31 Information Codes for the FAX 900 and FAX 950 5 32 Function Parameters for the HP FAX 900 and FAX 950 5 35 Listing the Function Parameter Settings on the HP FAX 900 and FAX 950 Test Mode 3 5 35 Changing the Function Parameters on the HP FAX 900 and FAX 950...

Page 177: ...er Settings on the HP FAX 900 and FAX 950 5 65 Test Mode 4 and Test Mode 5 Factory Only on the HP FAX 900 and FAX 950 5 65 Test Mode 6 Initializing Fax Machine Memory on the HP FAX 900 and FAX 950 5 65 Test Mode 7 Factory Only on the HP FAX 900 and FAX 950 5 66 Test Mode 9 Testing Image Memory on the HP FAX 900 and FAX 950 5 66 Test Mode 10 Testing LED and LCD Lights on the HP FAX 900 and FAX 950 ...

Page 178: ...ion 5Ć3 Problem Resolution Subject Page Test Modes on the HP FAX 700 and FAX 750 Continued Test Mode 11 Service Default on the HP FAX 700 and FAX 750 5 71 Test Mode 12 Service Report on the HP FAX 700 and FAX 750 5 71 ...

Page 179: ... Description of failure Call HP CSC 208 323 2551 Available Monday Tuesday Thursday and Friday from 7 00 am to 6 00 pm MST Wednesday from 7 00 am to 4 00 pm MST An HP CSC representative will guide you through the following process to quickly determine and solve any problems you may have D Setup and Operation Problems First the HP CSC representative will help solve any problems or answer any questio...

Page 180: ...Problem Resolution 5Ć5 Overall Troubleshooting Tree A Figure 5Ć1 Overall Troubleshooting Tree B ...

Page 181: ...Problem Resolution 5Ć6 Figure 5Ć1 Overall Troubleshooting Tree Continued A B ...

Page 182: ...Problem Resolution 5Ć7 Scanner Troubleshooting Tree Figure 5Ć2 Scanner Assembly Troubleshooting Tree C B A ...

Page 183: ...pecifications If not make a photoĆcopy of the pages and try scanning the copy Yes Verify paper is free of staples tap and paper clips Verify all pages are free of folds tears or foreign substance Retest Open the ADF door and look for obstructions in the scanner path If no obstructions inspect the ADF roller on the 900 950 Replace if necessary On the 700 750 return the fax for repair Faxes sent to ...

Page 184: ...s machine is probably defective Reception Problems In most cases the action recommended when information codes appear during reception Rx Mode is to Retry operation If the customer has already contacted the sending party and had them resend the fax have the customer perform the following steps to isolate the problem to his fax machine 1 Have the sending party attempt to send the fax to another par...

Page 185: ... NonĆECM Received command other than DIS DTC from remote party at the beginning of command reception phase B Resend fax 443 Tx NonĆECM Polling function is not set with remote party or is not available with remote party fax Ensure that the remote party is available and set up for polling Retry polling 444 Not Used 445 Tx NonĆECM No response from remote party after sending DCS TCF signals Resend fax...

Page 186: ...ax 466 Tx NonĆECM Received RTN signal from the remote party after sending EOP signal to it Line condition may be bad Resend fax 467 Tx NonĆECM Received PIP signal from remote party afĆ ter sending post message command of EOP PPSEOP EOREOP signals to it Then T3 time passed Voice request function is not available with HP 700 750 though However received image is good Not an error No action required 4...

Page 187: ...rror occurred in the subroutine to receive response following MPS EOP EOM transmission Resend fax 481 Tx NonĆECM FCS error occurred in the subroutine to receive response following MPS EOP EOM transmission Resend fax 482 Tx NonĆECM T6 time passed after reception of RCP in the subroutine to receive response followĆ ing MPS EOP EOM transmission Resend fax 483 Tx NonĆECM Received RTN from the remote p...

Page 188: ...llowing NSF CSI DIS NSC CIG DTC transmisĆ sion Check for fax completeness Contact the sending station Retry fax reception 510 Rx NonĆECM Received DCN command while in the subĆ routine to receive a response following DIC DTC transmission Check for fax completeness Contact the sending station Retry fax reception 511 Rx NonĆECM Frame error occurred T6 time passed while in the subroutine to receive a ...

Page 189: ...than PPR RNR MCF PIP from the remote party Retry fax send 535 Tx ECM During the response reception for the PPS command the remote party did not reĆ spond to the 3 CTC command Retry fax send 536 Tx ECM During the response reception for the PPS command received a response other than CTR from the remote party to the CTC command Retry fax send 537 Not used 538 Tx ECM During the response reception for ...

Page 190: ...rame error occurred T6 timeout while in the subroutine to receive a response following PPS NULL MPS EOP EOM transĆ mission Retry fax send 550 Tx ECM FCS error occurred while in the subroutine to receive a response following PPS NULL MPS EOP EOM transmission Retry fax send 551 Tx ECM Carrier did not go away for T6 time after reception of RCP while in the subroutine to receive a response following P...

Page 191: ...2 2 0 9 4 0 1 1 5 20 1 11 207 6 1 6 00 0 2 5 7 0 8 2 2 0 0 2 5 2 13 0 32 2 0 4 0 1 1 5 20 1 11 207 6 1 6 4 5 1 2 0 2 9 9 0 0 6 2 11 2 2 2 1 12 2 207 6 0 2 6 0 2 0 3 2 2 9 9 0 0 2 027 32 2 0 2 0 2 9 5 2 2 8 2 0 2 00 0 2 0 3 0 6 0 1 1 0 2 0 2 027 5 2 8 2 2 0 2 1 5 1 1 2 15 0 2 2 0 2 027 1 9 1 1 0 6 2 11 2 2 2 1 12 2 207 6 0 2 6 4 1 2 0 2 9 0 2 0 2 027 2 0 2 1 5 1 1 2 2 2 0 2 027 1 9 1 1 0 6 2 11 2 2...

Page 192: ...e sending station Retry fax reception 581 Rx ECM When receiving a message the next frame was not received within the stipuĆ lated time period Check for fax completeness Contact the sending station Retry fax reception 582 Rx ECM Image quality of received message data was not good Check for fax completeness Contact the sending station Retry fax reception 591 Tx In the T1 time period after NSF CSI DI...

Page 193: ...Problem Resolution 5Ć18 Table 5 1 Information Codes on the HP FAX 700 and FAX 750 Continued Info Code Mode Description of the Problem Action ...

Page 194: ...er setting the parameters Verify the user s preference for these settings before resetting these parameters To print a list of the service parameter settings press the buttons and follow the procedure below 7 Menu Press hold down the Stop button 0 0 Release the Stop and Menu buttons The following message appears Service Menu 01 12 12 Service P Report Press the Enter button The fax machine will pri...

Page 195: ...e at the parameter you want to change press the Enter button Then change the parameter In some cases you will need to use the horizontal arrow buttons to change the parameter and in other cases it will be necessary to type a number In every case you will need to press the Enter button after changing the parameter to make the change effective Once the Enter button is pressed to make your change eff...

Page 196: ... Parameter used in OOI detection algorithm Do not change 0 255 21 42 04 PRT PARA1 0 255 0 0 05 PRT PARA2 PRT PARA2 1 PRT PARA2 2 PRT PARA2 3 PRT PARA2 4 Print parameter 2 Not adjustable 0 0 0 0 0 0 0 0 06 PRT PARA3 PRT PARA3 1 PRT PARA3 2 PRT PARA3 3 PRT PARA3 4 Print parameter 3 Not adjustable 0 0 0 0 0 0 0 0 07 PRT PARA4 PRT PARA4 1 PRT PARA4 2 PRT PARA4 3 PRT PARA4 4 Print parameter 4 Not adjus...

Page 197: ...be fore recognition by the machine that the remote party is busy 0 10 TIMES 2 2 22 BUSY TONE DETECT This specifies whether the machine will attempt to detect a busy signal after dialing If on the machine will go back on hook if it detects a busy signal 0 off 1 on 0 0 23 DIAL TONE DETECT Selects whether or not the fax machine will de tect a dial tone 0 off 1 on 0 0 24 LIU TYPE Selects the type of l...

Page 198: ...highest trans mission speed for the modem 01 2400 BPS 02 4800 BPS 03 7200 BPS 04 9600 BPS 4 4 34 MAX RCV SPEED Selects the highest re ception speed for the modem 01 2400 BPS 02 4800 BPS 03 7200 BPS 04 9600 BPS 4 4 35 XMT LEVEL Sets the amplitude of the output signals trans mitted 01 0 DBM 16 15 DBM 9 9 36 RCV LEVEL Sets the sensitivity of the fax machine to received signals 01 33 DBM 16 48 DBM 11 ...

Page 199: ... machine 0 off 1 on 1 1 44 CIG TRANSMIT Selects whether or not to transmit a Calling Sub scriber Identification when contacting another fax machine 0 off 1 on 1 1 45 CHAR ID TRANSMIT Selects whether or not to transmit a character ID when contacting another fax machine 0 off 1 on 0 0 46 ERROR DETECT Selects the mode of error detection 01 lines 02 ratio 2 2 47 LINE ERROR Number of lines received in ...

Page 200: ... to indi cate an RTC 2 6 piece 4 4 54 XMT CRP CMD Selects whether or not to transmit the Command Repeat command 0 off 1 on 0 0 55 SHORT PREAMBLE Selects whether or not the protocol preamble will be short 0 off 1 on 0 0 56 PREAMBLE TIME 700 750 to 700 750 NSF non standard facilities preamble transmission time This is shorter the the normal CCITT speci fication making NSF transmission faster 01 200 ...

Page 201: ...It can be adjusted down if sig nal levels are low on the line so that the machine detects silence when someone is actually leav ing a message on the TAM It can be adjusted up if the line is noisy the the machine never de tects silence 01 33 dBm 16 48 dBm 11 11 65 NO CARRIER DELAY During reception if image data is being received and the signal is lost then this is the timeout after which the machin...

Page 202: ... to the transmitter when a document is received with errors These tables apply only if the transmitter does not have or is not using ECM Error Correction Mode The signals listed in the tables and their interpretation are as follows D MCF Message Confirmation document received with good quality Continue with next page D RTP PIP if during voice request document received with marginal quality Train b...

Page 203: ...5 4 Total Error on the HP FAX 700 and FAX 750 Percent of lines with Service Parameter 48 Setting lines with errors 01 5 02 10 03 15 04 20 0 2 MCF MCF MCF MCF 3 4 RTP MCF MCF MCF 5 7 RTN RTP MCF MCF 8 9 RTN RTP RTP MCF 10 14 RTN RTN RTP RTP 15 19 RTN RTN RTN RTP 20 RTN RTN RTN RTN Setting Service Parameters to Solve Communication Problems on the HP FAX 700 and FAX 750 Communication problems are ann...

Page 204: ... 48 dBm 9600 bps 7200 to 2400 bps To Cope with Impulse Noise 47 128 256 to 2048 To Cope with Shifted Signal Sequence Caused by Echo 38 off on 41 75 ms 1 sec Corrective Actions for the HP FAX 700 and FAX 750 Power On Problems Refer to Figure 5 1 Overall Troubleshooting Tree at the beginning of this chapter Clearing Paper Jams The HP FAX 700 and FAX 750 fax machines can detect paper jams An informat...

Page 205: ...the other station is the transmitter of the document ensure that the document was properly loaded on the ADF and fed through the machine correctly D Ensure that paper is properly loaded in your machine and that both corners of the ADF are firmly in contact with the body of the fax machine D A skewed output printed on an HP FAX 700 or FAX 750 may be caused by document skew at the scanner on the tra...

Page 206: ...r type of paper D The print cartridge may be running out of ink Replace the print cartridge Solving Problems in the HP FAX 900 and FAX 950 Use the problem solving procedures information code table and function parameter table on the following pages to solve problems in the HP FAX 900 and FAX 950 fax machines The troubleshooting flowcharts provided under the heading Solving Problems in the HP FAX 7...

Page 207: ...1 Back cover or automatic document feed door open Close 211 Transmission of the data from modem was stopped Check modem 212 Interface error occurred between CPU and mo dem Check modem 220 Receiver could not detect RTC Check for line noise 221 Interface error occurred between CPU and graphic print mechanism GPM Repair required 301 System fault software Repair required 310 311 312 313 314 GPM error ...

Page 208: ...2 427 Incompatible interface Check with calling station 430 434 Communication error while receiving Check with calling station 436 Received data has errors Check with calling station 456 Received a confidential document or poll request with insufficient memory to receive the docu ment confidential mailbox is full or received the document while printing Print File list and check contents 457 Remote...

Page 209: ...ed during transmission Close cover and resend 623 No document present Load document 630 Redial attempt unsuccessful Reload document and resend 631 STOP pressed while dialing Reload document and resend 634 Redial attempt unsuccessful Reload document and resend 638 Power failure during communication Ensure machine is plugged into wall and pow ered ON 870 Memory overflow storing documents for transmi...

Page 210: ...shipment settings does not reset these two settings Stop Menu Dial Space 7 Tone x 4 L PRS Start 3 DEF Test mode 3 prints a list of the function parameter settings The printout is useful for reviewing the function parameter settings or producing a hard copy record of the settings Use the following procedure verbal description of the dia gram above to print the function parameter settings 1 With the...

Page 211: ...o the next function parameter 10 You can scroll through the function parameters by pressing the Photo ƞ or the Stamp Ɵ button 11 Press Stop twice to return to the standby mode Do not change any function parameter unless recommended in a troubleshooting procedure or by HP Customer Support Center personnel Table 5 7 HP FAX 900 and FAX 950 Function Parameters No Parameter Selections Function 00 FAX 9...

Page 212: ... own mode Panafax mode 27 SHORT PROTOCOL On 1 Off Invalid 2 On Valid Selects whether or not a short proto col will be used 28 Not Used 29 REMOTE DIAG On 1 Off will not accept 2 On accepts Selects whether or not the machine accepts remote diagnostics from a service station Same function as fax parameter 31 This is only for ma chine to machine diagnostics 30 CED 300 bps 75 ms 1 75 ms 2 1 second Sele...

Page 213: ...km 3 7 2 km 4 13 2 km Selects cable equalizer in G3 recep tion mode 14 16 Not Used 17 TX START 9600 bps 1 2400 bps 2 4800 bps 3 7200 bps 4 9600 bps Selects transmission modem start speed 37 PROTOCOL DISPLAY Off 1 Off not displayed 2 On displayed Selects whether or not the machine displays modem speed during com munication 38 Not Used 39 Not Used in U S 40 Not Used 41 PAUSE TIME 3 sec 1 1 sec 10 10...

Page 214: ...c tion If the line signal is noisy set to Rough so the machine will be more likely to detect signals 51 TONE DET MODE Normal 1 Normal 2 Rough Selects seriousness of dial tone and busy tone detection If the line signal is noisy set to Rough so the ma chine will be more likely to detect sig nals 52 PULSE RATE 10 pps 1 10 pps 2 20 pps Selects the dial pulse rate 53 54 Not Used in U S 55 BUSY TONE CHE...

Page 215: ...ion during reception If the number of line errors exceeds this setting the ma chine will disconnect the line Selects the transmit condition of RTP PIP or RTN PIN if function parameter 73 ERROR DETECT is set to LINES 71 TOTAL ERROR 10 1 5 2 10 3 15 4 20 Selects transmit condition of RTP PIP or RTN PIN if function parameter 73 ERROR DETECT is set to RATE 72 CONTI ERROR Off 1 3 lines STD 2 6 lines ST...

Page 216: ...recording paper runs out or the unit cannot receive be cause of any trouble 85 86 Not Used 87 DARKEN LEVEL 4 0 Darkest Original 5 Lightest Original Selects the printing contrast level 88 NORMAL LEVEL 2 0 Darkest Original 5 Lightest Original Selects the printing contrast level 89 LIGHTEN LEVEL 0 0 Darkest Original 5 Lightest Original Selects the printing contrast level 90 For FAX 950 Only STORE RES...

Page 217: ...al Com munication 021 025 Invalid Valid 1st 2nd 018 024 030 9600 bps 7200 4800 2400 bps 2100 Hz 1080 Hz 75 ms 1 sec To Equalize Loss Am plitude Distortion Be tween Machine and Ex change of Phone Com pany 013 4 dB 8 or 12 dB To Cope with Poor S N Ratio 010 017 9 dBm 0 to 8 dBm 9600 bps 7200 to 2400 bps 011 018 023 43 dBm 33 or 38 dBm 9600 bps 7200 to 2400 bps Normal Long To Cope with Impulse Noise ...

Page 218: ...onditions This switch is located on the top center edge of the automatic document feeder The switch positions 1 2 3 are embossed in the automatic document feed cover Your fax machine also has a paper separator assembly to help separate pages as they go through the automatic docu ment feed mechanism To correct multiple sheet feed or misfeed of documents first try adjusting the pressure plate switch...

Page 219: ...ocessed D Clean the scanner glass and reflective strip using a soft moist cloth isopropyl alcohol or water is recommended Do NOT use coarse material or abrasives cleansers to clean Scanner glass is located on the automatic document feed mechanism The white reflective strip is located on the underside of the automatic document feed cover Access is limited Lift open the cover to access the scanner a...

Page 220: ...e diagnostic code on an individual transmission journal for the HP FAX 900 and FAX 950 The diagnostic code for the HP FAX 700 and FAX 750 is similar but consists of 10 digits instead of 12 The 32 transaction report for the HP FAX 700 and FAX 750 has a result column that will contain the error code for any error that occurs during a transaction See Figure 5 8 Figure 5Ć7 Identifying the Diagnostic C...

Page 221: ...00 10 1 OK 96311300116C 01 JUL 00 05 R 619 673 5752 0 00 29 1 ERROR 509551112000000 ERROR CODE If necessary refer to the paragraphs under the heading titled Printing Reports in this guide to find out how to print a journal on your particular fax machine Diagnostic Codes for the HP FAX 700 and FAX 750 Table 5 9 through describe how to decode the meaning of each digit in the diagnostic in the FAX 70...

Page 222: ...4 7200 bps Table 5 12 Fourth Digit in the Diagnostic Code for the HP FAX 700 and FAX 750 Fourth Digit in Code Min Transmission Time 0 Communication not started 1 20 ms 2 40 ms 3 10 ms 5 5 ms 8 0 ms Table 5 13 Fifth Digit in the Diagnostic Code for the HP FAX 700 and FAX 750 Fifth Digit in Code Receive Mode 1 Automatic reception 2 Manual reception 4 Automatic dialing 8 Manual dialing 4 7200 bps ...

Page 223: ...Undo Do 8 9 FAX TAM w silent detection FAX TAM w silent detection Undo Do A B Distinctive Distinctive Undo Do Table 5 15 Seventh Digit in the Diagnostic Code for the HP FAX 700 and FAX 750 Seventh Digit in Code Remote Party Send Start Time Message Source 0 No send 1 1 location Real time Direct 3 1 location Real time Memory 5 1 location Delayed Direct 7 1 location Delayed Memory 9 Multi locations R...

Page 224: ...request Depressed Not received 3 No request Depressed Received 4 Requested Not depressed Not received 5 Requested Not depressed Received 6 Requested Depressed Not received 7 Requested Depressed Received Table 5 18 Tenth Digit in the Diagnostic Code for the HP FAX 700 and FAX 750 Tenth Digit in Code RTN Receive ID Receive 0 Not received Not received 1 Not received Received 2 Received Not received 3...

Page 225: ...anufacturer code Table 5 19 Second Digit in the Diagnostic Code for the FAX 900 and FAX 950 Second Digit in Code DCN Stop Button Voice Contact Requested Auto Dialer 0 1 Received 2 Pressed 3 Received Pressed 4 Requested 5 Received Requested 6 Pressed Requested 7 Received Pressed Requested 8 Yes 9 Received Yes A Pressed Yes B Received Pressed Yes C Requested Yes D Received Requested Yes E Pressed Re...

Page 226: ...5 Automatic Received 6 Manual Received 7 8 Yes 9 Automatic Yes A Manual Yes B Yes C Received Yes D Automatic Received Yes E Manual Received Yes Table 5 21 Fourth Digit in the Diagnostic Code for the FAX 900 and FAX 950 Fourth Digit in Code Relayed SMT Short Protocol Password XMT Deferred Communication 0 1 Yes 2 Yes 3 4 Yes Yes 5 Yes 6 Yes Yes 7 8 Yes 9 Yes Yes A Yes Yes B Yes C Yes Yes D Yes Yes Y...

Page 227: ...round Polling Mode 0 1 Yes 2 Yes 3 4 Yes 8 Yes 9 A Yes Yes B C Yes Yes Table 5 23 Sixth Digit in the Diagnostic Code for the FAX 900 and FAX 950 Sixth Digit in Code ECM G3 G3N S Memory XMT 0 1 2 3 4 G3 Standard 5 Yes G3 Standard 6 Yes 7 Yes Yes 8 G3 Standard 9 Yes G3 Standard A G3 Standard Yes B Yes G3 Standard Yes The Seventh Digit in Code is always zero 0 ...

Page 228: ... 300 dpi MR Table 5 25 Ninth Digit in the Diagnostic Code for the FAX 900 and FAX 950 Ninth Digit in Code Modem Speed Polling Tx 0 2400 bps 1 4800 bps 2 7200 bps 3 9600 bps 8 2400 bps Yes 9 4800 bps Yes A 7200 bps Yes B 9600 bps Yes Table 5 26 Tenth Digit in the Diagnostic Code for the FAX 900 and FAX 950 Tenth Digit in Code Scanning Rate 0 20 ms line 1 5 ms line 2 10 ms line 4 40 ms line 7 0 ms l...

Page 229: ...res less of the customer s time D Service personnel can easily verify the repair by retrieving journals on a periodic basis without taking any of the customer s time D Repair can be done without the customer present Remote diagnostics may also be valuable when performing a unit exchange of the customer s fax machine If the cus tomer s unit is capable of transferring and receiving data customer set...

Page 230: ...950 for Remote Diagnostics The HP FAX 900 and FAX 950 can be modified to be a remote diagnostics station for troubleshooting other fax ma chines by replacing the existing firmware on the logic PCA with a special diagnostics ROM Table 5 29 gives the part numbers of the diagnostic ROM required Table 5 29 Diagnostic ROM Part Numbers Fax Model Part Number 900 C3510 60014 950 C3510 60014 No special dia...

Page 231: ...e HP FAX 900 and FAX 950 diagnostic password must be set to the same password in the diagnostic center s machine and in the customer s machine The center s fax machine and the custom er s machine must be the same model Retrievable Information The following data can be retrieved from the customer s machine D SYS data H User information Logo FAX 900 and FAX 950 Only ID Number Character ID Also known...

Page 232: ...on Browse to Option 4 Enter 0 0 Choose Option 1 Upload from User Enter Type phone number Enter Release the Stop and Menu buttons The following messages appear in succession Dialing Waiting for Answer Once the connection is made the customer s data will be uploaded to customer support The process is accomplished automatically Later before downloading modified function parameters or user settings cu...

Page 233: ... machine must have the same diagnostic password set 3 The customer s user data relay information one touch and speed dial numbers fax parameters and function parameters replace the diagnostic station s configuration Retrieving JNL Data on the HP FAX 900 and FAX 950 To retrieve JNL data from the HP FAX 900 or FAX 950 perform the following procedure 1 Set test mode 79 to 3 Menu Dial Space Tone x 4 L...

Page 234: ...to the Customer s Machine On the HP FAX 900 and FAX 950 function parameter 029 must be set to ON on the diagnostic center s and the customer s machine Fax parameter 52 in the HP FAX 900 and FAX 950 diagnostic password must be set to the same password in the diagnostic center s machine and in the customer s machine On the HP FAX 700 and FAX 750 no special fax parameter settings are required to perf...

Page 235: ...to lose some of his favored settings or parameters The below procedure accesses the service menu level of the fax machine and should not be disclosed to non HP personnel Disclosure could result in customers losing data or having their fax machine rendered inoperative To transfer SYS data on the FAX 700 and FAX 750 perform the following procedure Menu 7 Press hold down the Stop button Browse to Opt...

Page 236: ...S 7 ABC 2 Start Stop 2 Place a document on the ADF dial the telephone number of the customer s machine and press the start button Dial Space Telephone Number Load Document Start 3 The following displays will appear in succession ON LINE XMT ID DOCUMENT SET 4 Remove the document from the ADF and a display with the following information will appear DATE TIME nn 5 The SYS data of the diagnostic machi...

Page 237: ... not set to the U S shipment settings and determine if those settings may be causing the customer s problems In the HP FAX 700 or FAX 750 determine whether or not a setting might be modified to solve the problem indicated In the FAX 700 and FAX 750 machines an information code may be printed on the journal report to indicate the problem Read Setting Function Parameters to Solve Communication Probl...

Page 238: ...ble 5 31 summarizes the test modes Table 5 31 List of HP Fax Test Modes on the HP FAX 900 and FAX 950 Test Mode Number Description 0 Prints a test pattern to check the GPM graphics print mechanism 1 Identifies function parameters for changing settings 3 Prints a listing of the function parameters 4 Generates transmission speed signals 5 Generates fax machine tone signals 6 RAM initialization 7 Gen...

Page 239: ...Press Start to enter the test mode 6 Press Stop to exit test mode if necessary and return to standby mode Test Mode 0 on the HP FAX 900 and FAX 950 Printing a GPM Self Test Pattern When test mode 0 is selected and the Start button is pressed the HP fax machine will cause the GPM graphics print mechanism to print a test pattern See Figure 5 10 for an illustration of the typical test pattern generat...

Page 240: ...initialize the function parameters to their default settings Procedures for accomplishing initialization follow Do not initialize the fax machine RAM to the MANUFACTURE SET setting Doing so will render the machine unusable To initialize the HP FAX 900 or FAX 950 perform the following procedure Menu Dial Space Tone x 4 L PRS 7 Start MNO 6 Note It is possible to enter a code from Table 5 32 in order...

Page 241: ...pment Setting B Deletes all setting information except for function parameĆ ters 061 080 and 081 then sets default values 1 Manufacturing Setting Sets manufacturing testing values Used only during manufacturing Initializing to this setting will render your fax machine unusable 19 All jobs clear Clears all jobs 13 OneĆtouch Speed dial clear Clears oneĆtouch and speedĆdial numbers 12 Journal Clear C...

Page 242: ...Ds will blink on the HP FAX 900 and FAX 950 The Memory and Scanner LEDs will light in the HP FAX 900 The Stamp Memory and Scanner LEDs will light in the HP FAX 950 Press the Stop button twice to return to the standby mode Test Modes on the HP FAX 700 and FAX 750 HP fax 700 machines contain internal diagnostics that initialize settings set fax parameters and test the product s operation Some test m...

Page 243: ...zzles are firing Checks that the pen nozzles are firing at the top and bottom lines of the print area D Smear Check Prints a very fine mesh of lines over the entire print area Any tendency toward smearing will be revealed by this test D Black Pattern Prints a heavy dark pattern over the entire print area Clogged pens or pens that are not firing due to breaks in the firing circuitry will be reveale...

Page 244: ...erminethesuccessofthe pen recovery test When the pen recovery test is complete the fax machine returns to the service menu level To return the machine to the standby mode press the Stop button Test Mode 03 Self Test on the HP FAX 700 and FAX 750 To perform any of the self tests press the Enter button while 03 Self Test is in the message window Use the up or down arrow keys to browse to the self te...

Page 245: ...PROM Test O K D Non Vol Mem Test Not implemented The Stop button must be pressed to exit this test and return to the service menu level D LED Test All LEDs blink The Stop button must be pressed to exit this test and return to the service menu level D LCD Test All LCD alpha numeric position blocks blink on black and off When the LCD alpha numeric blocks are off the message Doing Self Test is visibl...

Page 246: ...ow to modify them were given earlier in this chapter Test Mode 06 Calibration Tests on the HP FAX 700 and FAX 750 When these tests are implemented it is recommended that only central repair facilities access them Test Mode 07 Agency Compliance on the HP FAX 700 and FAX 750 It is not recommended that this mode be accessed Test Mode 08 Scanner Test Mode on the HP FAX 700 and FAX 750 When these tests...

Page 247: ...ler Premier Support Program 6 8 Hardware Support HP s Centralized Repair Services 6 8 Features and Benefits 6 8 HP Express Exchange Service 6 8 HP Customer Return Repair Service 6 8 Your Responsibilities 6 8 Ordering HP Express Exchange Service 6 8 Ordering HP Customer Return Repair Service 6 9 Filing Warranty Claims for HP s Centralized Repair Services 6 9 Prices and Invoices 6 9 HP Fax Service P...

Page 248: ...racts are available directly from HP for end users who did not purchase HP SupportPack Service contracts may be purchased at any time and become effective 30 days after the date of purchase For more information read the section in this chapter titled Service Contracts from HP and contact HP Direct Marketing Services at 1 800 835 4747 U S HP Fax Support Programs HP authorized dealers who have signe...

Page 249: ...omer Resources Organization Telephone Number Support Provided Hours of Operation Local Support 800 243 9816 Help in locating nearest HP authorized dealer 24 hours per day 7 days per week HP Audio Tips 24 hour automated support service 800 333 1917 Pre recorded help messages for common questions and information on other HP customer resources 24 hours per day 7 days per week HP FIRST Fax 24 hour aut...

Page 250: ... orderable supplies and accessories except documentation 6 00 am 5 00 pm PST weekdays HP North American Response Center 800 633 3600 HP service contract information 7 00 am 6 00 pm PST weekdays Post Warranty Support fee based support 900 555 1500 2 50 per minute U S charges start only when you connect with a support technician or 800 999 1148 25 00 fee per call U S Visa or MasterCard prices subjec...

Page 251: ...r 1030 N W Circle Blvd Corvallis OR 97330 503 715 2035 Order shipment or return remanufactured exchange unit 7 00 am 4 30 pm PST Parts Direct Ordering 800 227 8164 Order stocking remanufactured exchange units and accessory parts 6 00 am 5 00 pm PST Hewlett Packard Co 5301 Stevens Creek Blvd Santa Clara CA 95052 8059 Attn HP Dealer Premier Support Service Authorization 800 835 4747 Final exam maili...

Page 252: ...330 503 715 2035 Order shipment or return remanufactured exchange unit 7 00 am 4 30 pm PST HP Dealer Support Center 800 544 9976 HP Authorized Dealer HPSR Only Pre Post Sales Support 24 hours per day 7 days per week Parts Direct Ordering 800 227 8164 Order stocking remanufactured exchange units and accessory parts 6 00 am 5 00 pm PST Parts Identification 916 783 0804 HP parts identification 6 00 a...

Page 253: ...691 Electronic download of HP product information troubleshooting hints and updated HP printer driver information 24 hours per day 7 days per week CompuServ Must be a subscriber ask for agent 51 800 524 3388 CompuServ connect charges apply to caller Interactive dialog with worldwide HP customer community for the exchange of information 24 hours per day 7 days per week Internet HP ftp site ftp addr...

Page 254: ... out of warranty and charge your customers as you normally would HP Customer Return Repair Service HP Customer Return repair service allows you to return your customer s product to the designated HP Customer Ser vice Center for repair and return Repair time on the bench is 2 working days shipping times excluded If the unit is out of warranty you pay HP on a per incident basis and charge your custo...

Page 255: ...ntain a close relationship with your customers by becoming their primary support provider You design and price support services to meet your customers needs as well as control the support business and receive ongoing income from support contracts you sell As an HP Fax Service Provider you provide service for HP fax products not physical repair Your value added role as a service provider is to offe...

Page 256: ...equirements to market HP products How to Become a Service Provider 1 Obtain and complete HP s Fax Technical Support Solution Guide and submit the final exam to HP 2 Sign a Parts Purchase Agreement contract with HP a Obtain a Parts Purchase Agreement contract from the HP Fax Service Provider Contract Administrator at 916 785 8591 b Send the following items to the address below HP will send confirma...

Page 257: ...witheachexchange unit for mailing the defective unit back to HP in the same shipping contain er The current list prices for Express Exchange service and repair charges are available on the HP FIRST fax retrieval system 800 333 1917 Your Responsibilities You are responsible for the return to the HP Corvallis Service Center of any defective unit that you have replaced through the HP Express Exchange...

Page 258: ...or out of warranty support are available directly from HP 1 Express Exchange 2 Return to HP 3 On site Service at any time The service contracts become valid 31 days after the purchase Additional information is available from HP Service Agreement Information and Sales at 208 553 4747 These service contracts may only be purchased from HP and are not available for resale by HP Fax Service Providers O...

Page 259: ...tured exchange units for which the technician is specifically authorized Expedited Shipments In addition to four day standard delivery HP offers expedited shipment of replacement and exchange orders For a nominal handling fee per item HP will ensure next working day delivery or urgently needed accessory parts and ex change units subject to part availability at HP Request hotline delivery at the ti...

Page 260: ... and HP Fax Service Provider identification number D The part numbers and quantities you want to order D Your full name and telephone number D Your purchase order number Unless you request hotline expedited shipment you should receive your order within four working days followed shortly by an invoice ...

Page 261: ...canning plate ADRS An abbreviation for the word address For example The fax machine address is unknown ASF An acronym for Automatic Sheet Feeder The ASF is used to move paper from the paper supply underneath the print cartridge so that the received image or the image to be copied can be printed on the paper Attended Mode An operating mode which requires user presence and action for communications ...

Page 262: ...lity paper suitable for recording facsimile images BPS Bits per second Refers to the speed of data transmission A measure of the rate at which bits are transferred on a data channel broadcasting Refers to the transmission of a document to multiple stations at the same time carrier frequency Main frequency upon which the modulation scheme is based CCD Charge coupled device A type of solid state pho...

Page 263: ... initiated transmission and polling This journal can be printed automatically Confidential CONF abbreviation Confidential refers to the controlled access to certain fax machine functions or transactions User set as re quired contrast Refers to the relative difference of light and dark areas of documents The user can compensate for the contrast of a document being sent by altering the setting of fa...

Page 264: ...s The customized parameter options as you last set them See also factory settings options parameters and temporary settings cut edge condition Refers to the condition of paper edges a factor that can affect paper feed DAA Data Access Arrangement See LCU DCN Disconnect DCS Digital Command Signal Daylight Time Refers to the ability of the fax machine to automatically set machine time according to Da...

Page 265: ...g mode Refers to a mechanical method of dialing pulse or tone Pulse dialing is also known as rotary dialing where electro mechanical pulses denote the dialed digits versus an audible tone signal direct dialing A method of dialing in which you press the Dial Space button and manually dial a telephone number on the numeric keypad directory cover A plastic cover over the directory sheet on the contro...

Page 266: ...starts once the scanner sensor detects the top of the document dpi dots per inch A measurement of the resolution of a scanned document See also resolution DTC Digital Transmit Command DTMF Dual Tone Multi Frequency A method of generating two frequencies to encode dialing buttons This opera tion is sometimes call touch tone or push button dialing ECM Error Correction Mode EEPROM Electrically Erasab...

Page 267: ...ss ink when printing in the FAST print mode fax An acronym commonly used for the word facsimile A fax or facsimile is the document transferred from one fax machine to another fax access code A code that can be set by the user to prevent unauthorized operation of the fax machine Fax Parameter List A list that shows the current and standard parameter settings for a fax machine FAX TEL SW An acronym ...

Page 268: ... momentary hook on signal It is used to activate optional telephone services footer Test included near the bottom of a transmitted document specifying the total page count FTT Failure To Train G3 See Group 3 GC Group Command GPM Graphics Print Mechanism A thermal inkjet device inside the HP Fax machines described in this guide that prints transmitted images reports lists and copies of documents Th...

Page 269: ...age memory capacity See document memory capacity image reduction See automatic print reduction and fixed print reduction See also reduction ratio INCOMP An abbreviation for the word incomplete Individual Transmission Journal A report containing information about the last document sent from a fax machine invalid Refers to a state or condition of being inactive or deactivated journal JRNL abbreviati...

Page 270: ...me memory transmission A transmission method where the entire document is loaded and stored into fax machine memory before be ing transmitted After the last page is stored the dialing sequence automatically starts message window The display area on the control panel that shows messages prompts and status information modem A device that converts signals from a fax machine into signals that can be t...

Page 271: ...te of operation For example Normal contrast is used for com mon everyday fax reception not involving light or dark originals Not Registered A term used to indicate that a particular entry one touch or speed dial number does not have any information stored in memory for that entry NSC NonStandard facilities Command NSF NonStandard Facilities NSS Non Standard Setup number singular numbers plural Ref...

Page 272: ...ber the user must press the appropriate One Touch button The one touch key programmed by the user identifies the phone number station being called After pressing the one touch key the fax machine automatically starts the dial ing sequence one touch dialing A method of dialing in which a single number on the one touch keypad is pressed to dial a telephone number one touch keypad One touch keys on t...

Page 273: ... is adjusted to accommodate the width of the paper in the paper IN tray parameter singular parameters plural PARA abbreviation Refers to the characteristic s of a function For example Fax parameter 1 has 3 choices pertaining to contrast password A password is a string of alphabetic and or numeric characters a word or expression used to establish securi ty It is used by authorized persons to gain a...

Page 274: ...ows the polling of a secure document power failure report A report that specifies which files have been lost during a power outage Power light The light on an HP FAX 200 or FAX 310 fax machine that indicates that the machine has been switched on PPR Partial Page Request PPS Partial Page Signal pressure adjust lever The lever on an HP FAX 900 or FAX 950 automatic document feeder that can be set to ...

Page 275: ...A method of dialing in which a program key P1 P2 P3 or P4 on the one touch keypad is pressed to dial a sequence of telephone numbers PSTN PSTN Public Switched Telephone Network A telephone system comprised of voice quality telephone lines Pulse Dialing Refers to the electro mechanical pulse method of dialing used by various telephone systems Pulse dialing is also known as rotary dialing QUALITY Re...

Page 276: ...e of the size of the original at which the received image or copy is printed See also automatic copy reduction automatic print reduction fixed copy reduction and fixed print reduction relay Abbreviation is RLY Means to pass a message along from one station to another relay network A group of facsimile machines or stations programmed to communicate by way of a relay station relay station relay STN ...

Page 277: ...ore answering the call ring pattern Refers to the use of distinctive ringing patterns for identifying types of incoming calls voice fax or even a specific pattern assigned to individuals Usually requires dedicated phone lines Must be used in conjunc tion with services offered by local phone companies RLY Abbreviation for the word relay which means to pass a message along from one station to anothe...

Page 278: ...hanged in the select mode are the communication journal password trans mission receive to memory and error correction mode Self Test Refers to the automatic diagnostic routine performed by the fax machine when turned ON semi dual access The ability of the fax machine to send or receive a fax while a received fax is still printing setting Refers to a function or option selection as in a certain pos...

Page 279: ...amp can be activated or deactivate by the user The stamp is present only in the HP FAX 310 and FAX 950 standalone fax machines Fax machines that have the scanner the printer and the modem integrated into one machine are standalone fax machines All of the HP fax machines covered in this guide are standalone fax machines Standby Mode In this mode the fax machine is idle ready for transmission or rec...

Page 280: ... ability of the fax machine to save incoming fax calls if unable to immediately print the received fax due to an out of paper or ink condition If fax parameter 17 is set to Valid in the HP FAX 200 and FAX 310 the machine will store the message if the machine has run out of paper or ink If fax parameter 22 is set to Valid in the HP FAX 900 and FAX 950 the machine will store the message if the machi...

Page 281: ... fax machine analyzes the image and compares it to an internal mathematical model to establish certain variables used by the scanner Training is done only at an HP centralized repair facility training noun See train for a description of this procedure transaction journal See 32 transaction journal transmission password A fax parameter PASSWORD XMT that is compared against the transmission password...

Page 282: ... valid Refers to a state or condition of being active or activated verification stamp A small mark printed on each page of a document as it is scanned for transmission and the stamp inside the fax machine scanning mechanism that makes the mark wax pick A measure of the surface strength of a sheet of paper Wax pick characterizes the resistance of the surface layer of a sheet to the breakaway of sur...

Page 283: ...aracter ID setting FAXĆ900 950 2Ć41 checks routine FAXĆ900 950 5Ć30 cleaning cap service station FAXĆ700 750 3Ć59 drain pan FAXĆ900 950 3Ć59 paper guide roller assembly FAXĆ700 750 3Ć59 scanning glass FAXĆ700 750 3Ć57 FAXĆ900 950 3Ć58 scanning plate FAXĆ700 750 3Ć57 FAXĆ900 950 3Ć58 wiper service station FAXĆ700 750 3Ć59 clearing document jam FAXĆ900 950 5Ć42 paper jams FAXĆ700 750 5Ć28 FAXĆ900 95...

Page 284: ...tomer resources 6Ć3 data analog 1Ć2 conversion 1Ć2 digital 1Ć2 data JNL retrieving FAXĆ900 950 5Ć57 data SYS retrieving FAXĆ900 950 5Ć56 transferring FAXĆ700 750 5Ć59 FAXĆ900 950 5Ć60 data SYS JNL retrieving FAXĆ700 750 5Ć56 date and time setting FAXĆ700 750 2Ć36 FAXĆ900 950 2Ć37 dealer resources 6Ć6 deferred polling FAXĆ900 4Ć12 FAXĆ950 4Ć13 deferred transmission FAXĆ700 750 4Ć5 FAXĆ900 950 4Ć8 u...

Page 285: ...0 950 5Ć42 polling from other stations FAXĆ700 750 4Ć11 FAXĆ900 4Ć11 FAXĆ950 4Ć12 drain pan cleaning FAXĆ900 950 3Ć59 duplex 1Ć2 E editing files in memory FAXĆ900 4Ć22 FAXĆ950 4Ć22 entry character FAXĆ950 2Ć40 character code FAXĆ900 2Ć39 error line table FAXĆ700 750 5Ć27 error total table FAXĆ700 750 5Ć27 errors response to document with FAXĆ700 750 5Ć26 exchange HP Express 6Ć2 expandable memory c...

Page 286: ...ransferable 5Ć54 information codes fixed reduction printing documents at FAXĆ900 950 3Ć45 function parameter settings changing FAXĆ700 750 5Ć20 FAXĆ700 750 5Ć9 FAXĆ900 950 5Ć31 ink life 1Ć14 installation 2Ć1 ADF catcher tray 2Ć17 diagnostic ROM FAXĆ900 950 5Ć54 document IN tray FAXĆ900 950 2Ć20 document OUT tray FAXĆ900 950 2Ć19 expandable memory card FAXĆ950 2Ć20 handset 2Ć24 FAXĆ750 2Ć24 FAXĆ950...

Page 287: ...tering FAXĆ700 750 5Ć67 FAXĆ900 950 5Ć62 mode test 0 FAXĆ900 950 5Ć63 01 FAXĆ700 750 5Ć67 02 FAXĆ700 750 5Ć68 03 FAXĆ700 750 5Ć68 04 FAXĆ700 750 5Ć70 05 FAXĆ700 750 5Ć70 06 FAXĆ700 750 5Ć70 07 FAXĆ700 750 5Ć70 08 FAXĆ700 750 5Ć70 09 FAXĆ700 750 5Ć70 1 FAXĆ900 950 5Ć64 10 FAXĆ700 750 5Ć70 FAXĆ900 950 5Ć66 11 FAXĆ700 750 5Ć70 12 FAXĆ700 750 5Ć70 3 FAXĆ900 950 5Ć64 4 5 FAXĆ900 950 5Ć64 6 FAXĆ900 950 ...

Page 288: ...ings changing FAXĆ700 750 5Ć20 FAXĆ900 950 5Ć34 listing FAXĆ700 750 5Ć19 FAXĆ900 950 5Ć34 options FAXĆ700 750 4Ć30 FAXĆ900 4Ć34 FAXĆ950 4Ć37 parameters changing FAXĆ700 750 4Ć29 FAXĆ900 4Ć32 FAXĆ950 4Ć37 function FAXĆ700 750 5Ć21 FAXĆ900 950 5Ć35 listing FAXĆ700 750 4Ć29 FAXĆ900 4Ć32 FAXĆ950 4Ć36 service FAXĆ700 750 5Ć19 viewing FAXĆ900 4Ć32 FAXĆ950 4Ć36 password polling FAXĆ900 950 4Ć10 password ...

Page 289: ...AXĆ900 950 5Ć41 process problem solving 5Ć4 remote diagnostics 5Ć61 product comparison 1Ć8 description 1Ć3 features 1Ć6 specifications 1Ć10 warranty 6Ć2 product information 4Ć1 4Ć2 product technology 1Ć2 program key memory erasing FAXĆ950 4Ć5 program keys FAXĆ950 4Ć3 programmed deferred polling FAXĆ950 4Ć5 programmed deferred transmission FAXĆ950 4Ć5 programmed group dialing FAXĆ950 4Ć5 programmed...

Page 290: ...XĆ900 950 5Ć54 routine checks FAXĆ900 950 5Ć30 scanner specifications 1Ć13 scanning glass cleaning FAXĆ700 750 3Ć57 FAXĆ900 950 3Ć58 scanning plate cleaning FAXĆ700 750 3Ć57 FAXĆ900 950 3Ć58 service fax machine return for 6Ć2 parameters FAXĆ700 750 5Ć19 service and support 6Ć1 service station cap cleaning FAXĆ700 750 3Ć59 service station wiper cleaning FAXĆ700 750 3Ć59 setting character ID FAXĆ900...

Page 291: ... mode 0 FAXĆ900 950 5Ć63 01 FAXĆ700 750 5Ć67 02 FAXĆ700 750 5Ć68 03 FAXĆ700 750 5Ć68 04 FAXĆ700 750 5Ć70 05 FAXĆ700 750 5Ć70 06 FAXĆ700 750 5Ć70 07 FAXĆ700 750 5Ć70 08 FAXĆ700 750 5Ć70 09 FAXĆ700 750 5Ć70 1 FAXĆ900 950 5Ć64 10 FAXĆ700 750 5Ć70 FAXĆ900 950 5Ć66 11 FAXĆ700 750 5Ć70 12 FAXĆ700 750 5Ć70 3 FAXĆ900 950 5Ć64 4 5 FAXĆ900 950 5Ć64 6 FAXĆ900 950 5Ć64 7 FAXĆ900 950 5Ć65 9 FAXĆ900 950 5Ć65 en...

Page 292: ...ification FAXĆ700 2Ć3 FAXĆ750 2Ć4 FAXĆ900 2Ć5 FAXĆ950 2Ć5 viewing fax parameters FAXĆ900 4Ć32 FAXĆ950 4Ć36 views control panel overlay 2Ć6 volume button adjust FAXĆ900 950 3Ć15 handset ringer FAXĆ950 3Ć16 handset ringer adjust FAXĆ750 3Ć14 speaker adjust FAXĆ900 950 3Ć15 speaker monitor and button adjust FAXĆ700 750 3Ć14 W warranties extended 6Ć2 warranty product 6Ć2 weight FAXĆ700 1Ć3 FAXĆ750 1Ć3...

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