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HP ENVY x360 m6 Convertible, Maintenance And Service Manual

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HP ENVY x360 m6 Convertible Maintenance And Service Manual Download Page 12

Category

Description

Single HDD configurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

SSHD configurations:

●

500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND

M.2 SATA-3 (NGFF):

●

256 GB, TLC

External 
optical drive

9.5 mm tray load, SATA, External USB optical drive (aluminium material)

DVD+/-RW Double-Layer SuperMulti

Supports M-disc

Webcam and 
microphone

HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)

Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression

Enable HP Noise Cancellation

Support Voice Recognition

Audio

Dual speakers

Bang & Olufsen

Sensors

Sensor Hub

Gyroscope / E-compass / Accelerometer

Accelerometer (2) (including 1 for hard drive protection support)

Ethernet

Integrated 10/100/1000 network interface card (NIC)

Wireless

Integrated Wireless options with dual antennas (M.2/PCIe):

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)

●

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter

Intel WiDi support

Compatible with Miracast-certified devices

Internal card 
expansion

One M.2 slot for WLAN

One M.2 slot for SSD

External 
media card

HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

Ports

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (2 on right side)

2

Chapter 1   Product description

Summary of Contents for ENVY x360 m6 Convertible

Page 1: ...HP ENVY x360 m6 Convertible Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...t 2015 First Edition April 2015 Document Part Number 806484 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See ht...

Page 3: ... computer includes parts that should only be accessed by an authorized service provider Accessing parts described in the chapter titled Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...urface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technol...

Page 6: ...vi Safety warning notice ...

Page 7: ...ay assembly subcomponents 17 Miscellaneous parts 18 Rubber Kit 19 Mass storage devices 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 Equipment guidel...

Page 8: ...ity BIOS in Windows 10 61 Starting Setup Utility BIOS 61 Updating Setup Utility BIOS 61 Determining the BIOS version 61 Downloading a BIOS update 62 Synchronizing a tablet and keyboard select products only 63 8 Using HP PC Hardware Diagnostics UEFI 64 Downloading HP PC Hardware Diagnostics UEFI to a USB device 65 9 Backing up restoring and recovering in Windows 8 1 66 Creating recovery media and b...

Page 9: ...need to know before you get started 73 Using the HP Recovery partition select products only 74 Using HP Recovery media to recover 74 Changing the computer boot order 75 Removing the HP Recovery partition select products only 75 11 Specifications 76 Computer specifications 76 39 6 cm 15 6 in display specifications 77 Hard drive specifications 78 Hard drive specifications hybrid drives 79 12 Power c...

Page 10: ...x ...

Page 11: ...768 display flat 3 8 mm eDP typical brightness 220 nits not available for models with i7 processors 39 6 cm 15 6 in FHD WLED SVA BrightView 1920 1080 display slim 3 2 mm eDP typical brightness 220 nits 39 6 cm 15 6 in FHD WLED SVA AntiGlare 1920 1080 display slim 3 2 mm eDP typical brightness 250 nits bridged to 220 nits FHD panel Flush glass panel cover support Touch screen with flush glass multi...

Page 12: ...elerometer Accelerometer 2 including 1 for hard drive protection support Ethernet Integrated 10 100 1000 network interface card NIC Wireless Integrated Wireless options with dual antennas M 2 PCIe Intel Dual Band Wireless AC 7265 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non vPRO Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adap...

Page 13: ...Taps enabled by default Support Win8 Modern Trackpad Gestures Power requirements Battery 3 cell 48 Whr 4 2 AH Li ion battery AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector models with discrete graphics only AC Adapter 45 W Smart nPFC 3 pin RC 4 5mm connector models with UMA graphics only 1 meter power cord Security Kensington Security Lock Operating system Preinstalled Windows 10 ...

Page 14: ...port and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor conn...

Page 15: ...k cable White The network is connected Amber Activity is occurring on the network 7 AC adapter battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 8 Power connector Connects an AC ada...

Page 16: ...shandled or stolen 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Memory card reader Reads optional mem...

Page 17: ...p if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies t...

Page 18: ...an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees 8 Chapter 2 External component identification ...

Page 19: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 20: ...which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 10 Chapter 2 External component identification ...

Page 21: ...n keys Execute frequently used system functions NOTE On select models the f5 action key turns the backlight keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Bottom Component Description 1 Vent Enables airflow to cool inte...

Page 22: ...tifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for the computer Model description select models only 5 This is the a...

Page 23: ...latory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 13 ...

Page 24: ... continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 14 Chapter 3 Illustrated parts catalog ...

Page 25: ...807526 271 For use in Russia 807526 251 For use in Saudi Arabia 807526 171 For use in Spain 807526 071 For use in Slovenia 807526 BA1 For use in Switzerland 807526 BG1 For use in Taiwan 807526 AB1 For use in Turkey 807526 141 For use in the United Kingdom 807526 031 For use in the United States 807526 001 3 System board includes replacement thermal materials All system boards use the following par...

Page 26: ...D card reader includes cable 807527 001 9 Power button board includes cable 807528 001 10 Memory module DDR3L 1600 8 GB 693374 005 4 GB 691740 005 11 Hard drive does not include bracket NOTE The hard drive bracket and connector are available using spare part number 808238 001 1 TB 5400 rpm 7 mm 762990 005 750 GB 5400 rpm hard drive 7 mm 752099 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 50...

Page 27: ...32 001 2 G sensor board 807530 001 3 Hinges left and right 807525 001 4 Webcam microphone module 807542 001 5 Antennas includes wireless antenna cables and transceivers 807519 001 6 Display touch control cable 808240 001 7 Webcam G sensor cable 807529 001 8 Display enclosure 813023 001 Display assembly subcomponents 17 ...

Page 28: ...d India 741727 001 Power cord 3 pin black 1 0 m For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 807533 001 Screw Kit 807534 001 HDMI to VGA adapter 701943 001 18 ...

Page 29: ...Rubber Kit Item Component Spare part number 1 Middle screw covers 807533 001 2 Top screw covers 3 Corner screw covers Rubber Kit 19 ...

Page 30: ...bracket or connector 1 TB 5400 rpm 7 mm 762990 005 750 GB 5400 rpm hard drive 7 mm 752099 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 7 mm 778186 005 Hard drive hardware kit 808238 001 3 Bracket 4 Connector 5 External DVD RW Double Layer SuperMulti Drive 747080 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoi...

Page 32: ...ents are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircu...

Page 33: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Works...

Page 34: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 35: ...nd current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 53 screws that must be removed replaced and or loosened when servicing the computer ...

Page 36: ...71 For use in Switzerland 807526 BG1 For use in Turkey 807526 141 For use in the United Kingdom 807526 031 For use in the United States 807526 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by ...

Page 37: ...illips PM2 5 6 0 screws that secure the top cover to the computer 6 Position the computer upright and then open the computer as far as possible 7 Starting on the inside above the keyboard near the hinges pull up at the seams to disengage the cover from the computer 1 far enough to access the keyboard and touchpad connectors on the system board Component replacement procedures 27 ...

Page 38: ...the cables loose when lifting the top cover 8 Disconnect the touchpad cable 2 the keyboard cable 3 and the backlight cable 4 from the system board and then remove the top cover from the computer 5 Reverse this procedure to install the top cover 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ... connector cable 808238 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover...

Page 40: ...onnect the hard drive connector cable 1 from the hard drive b Lift the bracket from the hard drive 2 The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 808238 001 Reverse this procedure to install the hard drive 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...n through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the system board 2 Remove the solid state drive 2...

Page 42: ...Reverse this procedure to install the solid state drive 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...lity and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove ...

Page 44: ...m the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the four Phillips PM2 5 5 0 screws 2 that secure the speakers to the computer NOTE Rubber gaskets fit around each screw 3 For ins...

Page 45: ...3 Lift the speakers from the computer 4 noting the proper cable routing for reinstallation Reverse this procedure to install the speakers Component replacement procedures 35 ...

Page 46: ...em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 26 5 Disconnect the battery To remove the USB board 1 Disconnect the cable from the system board 1 2 Remove the two Phillips PM2 0 3 0 screws 2 ...

Page 47: ...3 Lift the board straight up and out of the computer 3 Reverse this procedure to install the USB board Component replacement procedures 37 ...

Page 48: ... unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 NOTE When replacing the system board be sure that the following components as applicab...

Page 49: ...tor cable 2 Remove the two Phillips PM2 5 4 0 screws that secure the system board to the computer 1 3 Remove the two Phillips PM2 5 4 0 screws 2 that secure the fan to the computer Component replacement procedures 39 ...

Page 50: ...ull the system board toward the left away from the connectors on the side of the board to remove it from the computer Reverse this procedure to install the system board 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...y unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Remove the system board see System board on page 38 To remove a memory module 1 Position the system board upside down 2 Press in on either side of the memory cover close to the edge of the system board 1 3 Lift the cover off the system board 2 4 Spread...

Page 52: ...install a memory module To replace the memory cover place the cover atop the memory modules 1 insert the edge of the memory cover into the clips on one side of the system board 2 and then rotate the cover downward and insert the opposite side into the clips on the system board 3 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...Component replacement procedures 43 ...

Page 54: ...ll external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Remove the system board see System board on page 38 To remove the heat sink assembly 1 Position the system board upside down 2 If disassembling a model with discrete graphics disconnect the fan cable from the system board 1 3 In the order indicated loosen the six Phillips screws 2 7 that secure the heat sink to...

Page 55: ...e graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 Component replacement procedures 45 ...

Page 56: ...Reverse this procedure to install the heat sink 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...cover see Top cover on page 26 Remove the battery WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Disconnect the battery cable from the system board 1 2 Remove the four Phillips PM2 5 4 0 screws 2 that secure the battery to the computer 3 Disconnect the USB card reader board c...

Page 58: ...4 Remove the battery 4 Reverse this procedure to install the battery 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ... on page 38 To remove the display assembly 1 Remove the six Phillips PM2 5 4 0 screws 1 and the Phillips PM2 0 2 5 screw from the right hinge 2 that secures the display assembly to the computer CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Pull the display into the c...

Page 60: ... cover from display 3 The raw display panel is available using spare part number 807531 001 for HD panels and 807532 001 for FHD panels d Rotate the display panel upside down next to the display enclosure 1 so you can access the display cable connected to the back of the display panel 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... out of the connector 3 The display cable is available using spare part number 809576 001 2 To remove the webcam module NOTE The webcam is available using spare part number 807542 001 a Lift the webcam module 1 enough to gain access to the cable b Disconnect the cable 2 from the module 3 To remove the display hinges Component replacement procedures 51 ...

Page 62: ...ttom of each hinge that secure the hinges to the display c Rotate the top of the hinges inward so that the hinges are at an angle 3 and then remove the hinges 4 4 To remove the G sensor board NOTE The G sensor board is available using spare part number 807530 001 a Pull the tape from atop the G sensor board 1 b Lift the board enough to be able to grasp it 2 52 Chapter 5 Removal and replacement pro...

Page 63: ...ch control cable NOTE The display touch control cable is available using spare part number 808240 001 Remove the cable from the clips 1 that secure it to the display enclosure and then lift the cable from the display enclosure 2 Component replacement procedures 53 ...

Page 64: ...h strong adhesive The antenna cables are available using spare part number 807519 001 a Pull up on the left transceiver to peel it from enclosure 1 b Pull up on the right transceiver to peel it from enclosure 2 7 To remove the webcam G sensor cable 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...mber 807529 001 a Pull up the foil where it sits atop the cable 1 b Remove the cable from the clips in the enclosure 2 c Remove the cable from the enclosure 3 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 55 ...

Page 66: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Remove the system board see System board on page 38 6 Remove the display see Display assembly subcomponents on page 17 Remove the power button board 1 Remove the Phillips PM2 5 3 0 screw 1 that secures the power button board to the computer 2 Remove the power bu...

Page 67: ... computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 26 5 Remove the system board see System board on page 38 6 Remove the display see Display assembly subcomponents on page 17 Remove the power connector cable 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the bracket to the computer 2 Remove the bracket from the computer 2 3 Pull the con...

Page 68: ...eyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are pac...

Page 69: ...the question mark icon in the taskbar area of the Windows desktop 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or ...

Page 70: ...ou attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmware will synchroniz...

Page 71: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 72: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 73: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 74: ...with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hard...

Page 75: ... select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow...

Page 76: ...storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com...

Page 77: ... To create HP Recovery media IMPORTANT For tablets with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on p...

Page 78: ...or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 66 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the softw...

Page 79: ...se steps select models only 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery med...

Page 80: ...t models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partit...

Page 81: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 71 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Page 82: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Page 83: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 75 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 84: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Page 85: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 86: ...5 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The de...

Page 87: ... in Weight 320 g 0 71 lbs Color depth 6 bit 262 144 colors Luminance white 250 cd m Brightness 220 nits typical Pixel resolution Pitch 0 17925 mm 0 17925 mm Format 1920 1080 Configuration RGB strip Backlight LED Surface treatment Anti glare Total power consumption 6 0 W Typ Logic 1 5 W B L 4 5 W Viewing angle 80 39 6 cm 15 6 in display specifications 77 ...

Page 88: ...times typical read including setting Single track 3 ms 1 5 ms 2 ms Average read write 13 ms 11 13 ms 14 ms Maximum 24 ms 22 ms 26 ms Logical blocks 1 953 525 168 976 773 168 1 465 822 484 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capac...

Page 89: ...seek time 12 ms Formatted capacity 500 107 MB User sectors per drive 976 773 168 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications hybrid drives 79 ...

Page 90: ...l power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN...

Page 91: ...bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and w...

Page 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 82 Chapter 13 Recycling ...

Page 93: ...e part numbers 15 display assembly subcomponents illustrated 17 removing 49 display bezel removing 49 display cable illustrated 17 removing 53 display enclosure illustrated 17 display hinge removing 51 display panel illustrated 17 product description 1 drives preventing damage 22 E electrostatic discharge 22 esc key identifying 10 Ethernet product description 2 external media cards 2 F fn key iden...

Page 94: ...tical drive illustrated 16 20 precautions 22 product description 2 original system recovery 68 73 P packing guidelines 23 plastic parts 21 pointing device 3 ports HDMI 5 product description 2 USB 2 0 6 USB 3 0 4 USB 3 0 charging 5 power button board illustrated 16 removal 56 spare part number 56 power button identifying 5 power connector cable illustrated 16 removal 57 spare part number 57 power c...

Page 95: ...ed discs recovery 67 72 system board removal 38 spare part number 15 spare part numbers 38 system recovery 68 73 system restore point creating 67 72 system restore point creating 66 71 T tools required 21 top cover illustrated 15 removal 26 spare part number 26 TouchPad buttons 9 TouchPad zone identifying 9 transporting guidelines 23 traveling with the computer 13 U USB 2 0 port identifying 6 USB ...

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