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HP EliteDisplay E243d 23.8, User Manual

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HP EliteDisplay E243d 23.8 User Manual Download Page 38

2.

Press the OSD buttons on the monitor that display up and down arrow icons to properly adjust the 
position of the image in the display area of the monitor. The Horizontal Position shifts the image left or 
right; the Vertical Position shifts the image up or down.

Contacting support

To resolve a hardware or software problem, go to the HP support website.

NOTE:

Contact customer support to replace the power cord, the AC adapter (select products only), or any 

other cables that shipped with your monitor.

To resolve a hardware or software problem, go to 

http://www.hp.com/support

. Use this site to get more 

information about your product, including links to discussion forums and instructions on troubleshooting. You 
can also find information about how to contact HP and open a support case.

Preparing to call technical support

Here are some guidelines about calling technical support.

If you cannot solve a problem using the troubleshooting tips in this section, you might have need to call 
technical support. Have the following information available when you call.

1.

Monitor model number

2.

Monitor serial number

3.

Purchase date on invoice

4.

Conditions under which the problem occurred

5.

Error messages received

6.

Hardware configuration

7.

Name and version of the hardware and software you are using

Locating the serial number and product number

Depending on the product, the serial number and product number are located on a label on the rear of the 
monitor or on a label under the front bezel of the monitor head. You might need these numbers when 
contacting HP for support.

30

Chapter 3   Support and troubleshooting

Summary of Contents for EliteDisplay E243d 23.8

Page 1: ...User Guide SUMMARY This guide provides technical specifications and information about monitor features setting up the monitor and using the monitor ...

Page 2: ...rt logo and VESA are trademarks or registered trademarks owned by the Video Electronics Standards Association VESA in the United States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as...

Page 3: ...not avoided could result in minor or moderate injury IMPORTANT Indicates information considered important but not hazard related for example messages related to property damage Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Co...

Page 4: ...iv About this guide ...

Page 5: ...ntion policy 16 Installing a security cable 16 Docking an HP notebook or desktop computer 17 Connecting an HP notebook computer and installing drivers to enable USB Type A docking 18 Disabling the AutoPlay Window 19 Charging a non USB Type C HP computer select products only 19 2 Using the monitor 21 Downloading software and utilities 21 The Information file 21 The Image Color Matching file 21 Usin...

Page 6: ... monitor 35 Preset display resolutions 36 80 cm 31 5 in model 36 Entering user modes 37 Energy saver feature 38 Appendix B Accessibility 39 HP and accessibility 39 Finding the technology tools you need 39 The HP commitment 39 International Association of Accessibility Professionals IAAP 40 Finding the best assistive technology 40 Assessing your needs 40 Accessibility for HP products 40 Standards a...

Page 7: ...Contacting support 43 Index 44 vii ...

Page 8: ...viii ...

Page 9: ...mation The Safety Comfort Guide is also available on the web at http www hp com ergo IMPORTANT For the protection of the monitor and the computer connect all power cords for the computer and its peripheral devices such as a monitor printer scanner to a surge protection device such as a power strip or uninterruptible power supply UPS Not all power strips provide surge protection the power strip mus...

Page 10: ...full screen support for lower resolutions 60 5 cm 23 8 in diagonal viewable screen area with 1920 1080 resolution plus full screen support for lower resolutions Pop up camera and microphone for online collaboration Nonglare panel with an LED backlight Wide viewing angle to allow viewing from a sitting or standing position while moving from side to side On screen display OSD adjustments in several ...

Page 11: ...latory information see the Product Notices provided in your documentation kit To access the latest user guides or manuals for your product go to http www hp com support and follow the instructions to find your product Then select Manuals Rear and side components To identify the components on the rear and side of the monitor use this illustration and table Table 1 2 Rear components and their descri...

Page 12: ...ects a USB Type B cable to a source device 10 RJ 45 network jack Connects a network cable 11 USB Type A ports 2 Connect USB devices 12 Security cable slot Connects an optional security cable for 23 8 in models only 13 USB port with HP Sleep and Charge Connects USB devices Charges most products such as a cell phone camera activity tracker or smartwatch 14 USB Type A port Connects a USB device 15 Au...

Page 13: ...per workstation setup and proper posture health and work habits for computer users The Safety Comfort Guide also provides important electrical and mechanical safety information The Safety Comfort Guide is available on the web at http www hp com ergo IMPORTANT To prevent damage to the monitor do not touch the surface of the LCD panel Pressure on the panel can cause nonuniformity of color or disorie...

Page 14: ...iant with the VESA standard and is rated to support the weight of the monitor head For best performance use the power and video cables provided with the monitor Removing the monitor stand If you decide to use a wall mount instead of the monitor stand that you attached first remove the stand IMPORTANT Before you disassemble the monitor be sure that the monitor is turned off and all cables are disco...

Page 15: ...ou might need additional tools such as a screwdriver purchased separately when you attach a mounting device To avoid damage to your monitor follow these instructions 1 Remove the four screws from the VESA holes located on the rear of the monitor head Setting up the monitor 7 ...

Page 16: ...ow your monitor functions when you connect certain cables NOTE Depending on the model the monitor might be capable of supporting VGA USB Type C HDMI or DisplayPort inputs The video mode is determined by the video cable used The monitor automatically determines which inputs have valid video signals You can select the inputs through the OSD menu The monitor ships with select cables Not all cables sh...

Page 17: ... cable to the VGA port on the rear of the monitor and the other end to the VGA port on the source device Connect one end of a USB Type B cable to the USB Type B upstream port on the rear of the monitor and the other end to the USB Type A port on the source device This enables video and data pass through NOTE DisplayLink drivers are required for this setup Drivers are available on the HP Support we...

Page 18: ... monitor s USB Type C port provides network data video and power delivery up to 65 W The host device must be able to support DisplayPort Alt Mode video charging and USB 3 1 over the USB Type C connector The host device must also be compatible with USB Type C Thunderbolt enabled ports 4 Connect a USB cable Connect one end of the USB Type C cable to a USB Type C SuperSpeed port on the monitor and th...

Page 19: ... support DisplayPort output see Rear and side components on page 3 5 Connect one end of an audio cable not included to the audio in jack on the monitor and the other end to the audio out jack on the source device NOTE The audio in function only works when a VGA cable is connected Setting up the monitor 11 ...

Page 20: ...he risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed AC outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet For your safety do not place anything on power cords or cables Arrange them...

Page 21: ...SB devices The rear of the monitor provides one USB Type B and one USB Type C port that function as an upstream hub for the monitor s USB Type A downstream ports There are two USB Type A downstream ports on the rear of the monitor and two USB Type A downstream ports on the side of the monitor NOTE You must connect the USB Type C upstream cable or USB Type B upstream cable from the source device to...

Page 22: ... the web at http www hp com ergo 1 Tilt the monitor head forward or backward to set it to a comfortable eye level 2 Adjust the monitor s height to a comfortable position for your individual workstation The monitor s top bezel edge should not exceed a height that is parallel to your eye height A monitor that is positioned low and reclined might be more comfortable for users with corrective lenses R...

Page 23: ...ght corner of the monitor panel will come in contact with the base and potentially damage to the monitor NOTE To view information about the screen in portrait mode you can use the HP Display Assistant software by downloading it and installing on your computer from http www hp com support The position of the OSD menu can also be rotated to portrait orientation To rotate the OSD menu press the Menu ...

Page 24: ... setting is On the current preset display resolution and the recommended preset display resolution The monitor automatically scans the signal inputs for an active input and uses that input for the screen HP watermark and image retention policy Some monitors are designed with In Plane Switching IPS display technology which provides ultrawide viewing angles and advanced image quality Though suitable...

Page 25: ...able to support DisplayPort Alt Mode video charging and USB 3 1 over the USB Type C connector and must also be compatible with USB Type C Thunderbolt enabled ports Connecting two host computers to the docking monitor might result in system shutdown loss of power and the need to turn off and restart the monitor To dock the computer connect one end of a USB Type C cable to the USB Type C port on the...

Page 26: ...d to the computer Connecting an HP notebook computer and installing drivers to enable USB Type A docking This section provides important information about connecting an HP notebook computer and installing drivers to enable USB Type A docking To use the monitor with a computer connect a USB Type B to Type A cable or a USB Type C to Type A cable between the computer and monitor and install the Displ...

Page 27: ...e 5 Select your language and then select the arrow button 6 Install the DisplayLink USB driver software Disabling the AutoPlay Window This section provides important information about disabling the AutoPlay window When connecting a notebook to the monitor the AutoPlay dialog box might reopen after the initial software installation is completed Because you do not need to reinstall the driver softwa...

Page 28: ...e host computer should be connected to either the USB Type C port or the DC OUT port for power Do not connect two host computers to the docking monitor Doing so might result in system shutdown loss of power and the need to turn off and restart the monitor 20 Chapter 1 Getting started ...

Page 29: ...ctly without installing the INF file Monitor Plug and Play compatibility requires that the computer s graphics card is VESA DDC2 compliant and that the monitor connects directly to the graphics card Plug and Play does not work through separate BNC type connectors or through distribution buffers boxes or both The Image Color Matching file The ICM files are data files that are used in conjunction wi...

Page 30: ...ontrast Button Adjusts the contrast level of the screen The factory default is 80 Color Button Selects and adjusts the screen color Controller Provides a variety of color presets that configure the monitor for different viewing situations Input Selects the video input signal DisplayPort or HDMI Image Button Adjusts the screen image Controller Adjusts the screen image including brightness contrast ...

Page 31: ...ttons 1 Press the Menu button to open the OSD menu 2 Select Menu select Assign Buttons and then select one of the available options for the button that you want to assign Using the camera You can use the camera on the monitor to stream online video conferences send and receive instant messages schedule meetings and maintain security over conversations Using Auto Sleep Mode Your monitor has an ener...

Page 32: ... To change the power mode setting 1 Press the Menu button to open the OSD menu 2 Select Power select Power Mode and then select Performance 3 Select Back and close the OSD Adjusting blue light output Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes This monitor allows you to select a setting to reduce blue light output and create a more relaxing and les...

Page 33: ... Light TÜV certified select products only Reduces blue light for improved eye comfort Night Adjusts to the lowest blue light and reduces the impact on sleep Reading select products only Optimizes blue light and brightness for indoor viewing 3 Select Save and Return to save your setting and close the menu Select Cancel if you don t want to save the setting 4 In the Main Menu select Exit DisplayPort...

Page 34: ...ayPort 1 1 is the default setting but the setting automatically changes to DisplayPort 1 2 when DisplayPort OUT is connected to the secondary monitor 4 To connect additional monitors up to four maximum press the Menu button to open the OSD menu Navigate to the USB Type C configuration and select USB C Video USB2 0 NOTE All but the final monitor in the chain must support DisplayPort multistreaming ...

Page 35: ...t to Off and manually select the input or Replace the video card or connect the video cable to one of the computer s on board video sources Image appears blurred indistinct or too dark Brightness setting is too low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on the screen Monitor video cable is disconnected Connect the appropriate...

Page 36: ...tment pattern software utility from http www hp com support Do not use this procedure if the monitor is using an input other than VGA If the monitor is using a VGA analog input this procedure can correct the following image quality conditions Fuzzy or unclear focus Ghosting streaking or shadowing effects Faint vertical bars Thin horizontal scrolling lines An off center picture To use the auto adju...

Page 37: ...the monitor images become distorted continue adjusting the values until the distortion disappears To restore the factory settings press the Menu button to open the OSD menu then select Management select Factory Reset and select Yes To eliminate vertical bars Clock 1 Press the Menu button to open the OSD menu select Image and then select Clock and Phase 2 Select Clock and then use the OSD buttons o...

Page 38: ... You can also find information about how to contact HP and open a support case Preparing to call technical support Here are some guidelines about calling technical support If you cannot solve a problem using the troubleshooting tips in this section you might have need to call technical support Have the following information available when you call 1 Monitor model number 2 Monitor serial number 3 P...

Page 39: ...Locating the serial number and product number 31 ...

Page 40: ...sconnect the monitor by grasping the plug firmly and pulling it from the outlet Never disconnect the monitor by pulling the cord Turn the monitor off when it is not in use and use a screen saver program Doing this can substantially increase the life expectancy of the monitor NOTE A burned in image on the monitor is not covered under the HP warranty Never block the slots and openings of the cabinet...

Page 41: ... the dirt and debris you can also clean the surfaces with a disinfectant The World Health Organization WHO recommends cleaning surfaces followed by disinfection as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is...

Page 42: ...pecifications for your monitor Table A 1 Technical specifications Specification Measurement Display wide screen 68 5 cm wide screen 27 in Type IPS LCD Viewable image size 68 5 cm diagonal 27 in diagonal Maximum weight unpacked 7 52 kg 16 58 lb Dimensions include base Height highest position 52 17 cm 20 54 in Height lowest position 37 17 cm 14 63 in Depth 21 4 cm 8 43 in Width 61 09 cm 24 05 in Hei...

Page 43: ...12 V DC 5 0 A 15 V DC 4 3 A 20 V DC 3 25 A Input terminal One USB Type C port one HDMI port one VGA port 60 5 cm 22 8 in monitor This section provides specifications for your monitor Table A 2 Technical specifications Specification Measurement Display wide screen 60 5 cm wide screen 23 8 in Type IPS LCD Viewable image size 60 5 cm diagonal 23 8 in diagonal Maximum weight unpacked 6 2 kg 113 67 lbs...

Page 44: ... Model number TPC AA501 Output rating 19 5 V 9 23 A Measured power consumption Full power 155 W without DC power out with power delivery Typical settings 38 W Sleep 0 5 W Off 0 5 W USB Type C power supply output 5 V DC 3 0 A 9 V DC 3 0 A 10 V DC 5 0 A 12 V DC 5 0 A 15 V DC 4 3 A 20 V DC 3 25 A Input terminal One USB Type C port one HDMI port one VGA port Preset display resolutions The following di...

Page 45: ... 576 31 250 50 000 5 576i 720 576 15 625 50 000 6 720p50 1280 720 45 000 50 000 7 720p60 1920 1080 45 000 60 000 8 1080p60 1920 1080 67 500 60 000 9 1080p50 1920 1080 56 250 50 000 10 1080i50 1920 1080 28 125 50 000 11 1080i60 1920 1080 33 750 60 000 Entering user modes Your video controller signal might call for a mode that is not preset If you are not using a standard graphics adapter or you are...

Page 46: ...a brief warm up period before the monitor returns to its normal operating state See the computer manual for instructions on setting the energy saver mode sometimes called power management feature NOTE This power saver feature works only when the monitor is connected to a computer that has energy saver features By selecting the settings in the monitor Sleep Timer utility you can also program the mo...

Page 47: ...n produce and market products and services that can be effectively used by everyone including people with disabilities either on a stand alone basis or with appropriate assistive devices To achieve that goal this Accessibility Policy establishes seven key objectives to guide HP actions All HP managers and employees are expected to support these objectives and their implementation in accordance wit...

Page 48: ...e Assessing your needs Technology can unleash your potential Assistive technology removes barriers and helps you create independence at home at work and in the community Assistive technology AT helps increase maintain and improve the functional capabilities of electronic and information technology You can choose from many AT products Your AT assessment should allow you to evaluate several products...

Page 49: ...rmation and applications computers telecommunications products video and multimedia and self contained closed products Mandate 376 EN 301 549 The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products The standard specifies the accessibility requirements applicable to ICT products and services with a description of the test pro...

Page 50: ...for information or contacts you encounter on the Internet Listing on this page does not imply endorsement by HP Organizations These organizations are a few of the many that provide information about disabilities and age related limitations American Association of People with Disabilities AAPD The Association of Assistive Technology Act Programs ATAP Hearing Loss Association of America HLAA Informa...

Page 51: ...limitations Our contact webform HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities NOTE Support is in English only Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products Use TRS VRS WebCapTel to call 877 656 7058 Mond...

Page 52: ...g started 1 getting to know your monitor 2 H HDMI port 3 HP Assistive Policy 39 HP resources 1 HP support 1 I International Association of Accessibility Professionals 40 J jacks audio out headphone 3 L label 30 M menu button 4 O optimizing image performance analog input 27 29 OSD button 4 P ports HDMI 3 USB Type C 3 power connector 3 product label 30 product number 30 R rear components 3 resources...

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