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16 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the

battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable

batteries. For more information about recycling programs, see the HP Web site at 

http://www.hp.com/

recycle

.

ENWW

155

Summary of Contents for EliteBook 745 G2

Page 1: ...HP EliteBook 745 G2 Notebook PC HP EliteBook 755 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...echnical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for...

Page 3: ...at should only be accessed by an authorized service provider See Removal and replacement procedures for Customer Self Repair parts on page 47 for details Accessing parts described in Removal and replacement procedures for Authorized Service Provider parts on page 63 can damage the computer or void your warranty ENWW iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ENWW ...

Page 5: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 6: ...vi Safety warning notice ENWW ...

Page 7: ... Label 20 3 Illustrated parts catalog 21 Computer major components 22 Display assembly subcomponents 26 HP EliteBook 745 models 26 HP EliteBook 755 models 28 Mass storage devices 30 Plastics Kit 31 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures preliminary requirements 41 Tools required 41 Service considerations 41 Plastic parts 41 Cables and connecto...

Page 8: ...splay panel non touch 63 RTC battery 67 Internal base enclosure 68 Internal base enclosure HP EliteBook 745 models 68 Internal base enclosure HP EliteBook 755 models 71 Fan 74 Card reader board 75 VGA USB board 77 Heat sink 79 Power button board 81 Fingerprint reader assembly 83 System board 85 Speaker assembly 90 Display assembly 92 7 Computer Setup BIOS MultiBoot and System Diagnostics in Window...

Page 9: ...sion 109 Downloading a BIOS update 109 Using MultiBoot 110 About the boot device order 110 Choosing MultiBoot preferences 110 Setting a new boot order in Computer Setup 110 Dynamically choosing a boot device using the f9 prompt 111 Setting a MultiBoot Express prompt 111 Entering MultiBoot Express preferences 112 Using HP PC Hardware Diagnostics UEFI select models only 112 Downloading HP PC Hardwar...

Page 10: ...f11 recovery tools select models only 127 Using Windows 7 operating system media 127 12 Backing up restoring and recovering in Ubuntu 129 Creating a restore image 129 Creating restore image on DVDs 129 Creating a restore image on a USB device 130 Restoring the original factory state 130 Backing up your data files 132 Restoring your data files 133 13 Specifications 135 Computer specifications HP El...

Page 11: ...e memory usage 146 Questions and answers 149 Using HP Sure Start select models only 150 15 Power cord set requirements 151 Requirements for all countries 151 Requirements for specific countries and regions 152 16 Recycling 155 Index 157 ENWW xi ...

Page 12: ...xii ENWW ...

Page 13: ... display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables 35 6 cm 14 0 in HD AG SVA 45 CG 200 nits cd m2 eDP 1 2 flat 1366x768 display with and without webcam 35 6 cm 14 0 in HD AG SVA 45 CG 250 nits cd m2 eDP 1 2 flat 1600x900 display with and without webcam 35 6 cm 14 0 in FHD AG UWVA 72 CG 300 nits cd m2 eDP 1 3 PSR sl...

Page 14: ...racket Customer accessible Supports the following hard drives 1 TB 7200 rpm 500 GB 7200 rpm self encrypting drive SED supporting Opal 1 0 Storage Specification 500 GB 7200 rpm 500 GB 5400 rpm self encrypting drive SED FIPS 140 2 supporting Opal 2 0 Storage Specification 320 GB 7200 rpm Supports the following Solid State Drives SSDs 256 GB SATA III SED supporting Opal 2 0 240 GB SATA III 180 GB SAT...

Page 15: ...upports no WLAN option Compatible with Miracast certified devices for Windows 8 1 Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP lt4211 LTE EV DO HSPA 4G Mobile Broadband Module HP lt4112 LTE...

Page 16: ...and pinch zoom as default Taps enabled by default Supports two way scroll On off button Power requirements Supports the following HP Smart AC adapters 65 W HP Smart AC adapter select models only 45 W HP Smart AC adapter select models only 45 W 2 prong 7 4 mm DC jack AC adapter select models only Supports the following batteries 3 cell 50 Wh 4 45 Ah long life battery 3 cell 24 Wh 2 2 Ah long life b...

Page 17: ...Windows 7 available with any Windows 7 or Windows 8 1 Professional downgrade operating system Restore media OS DVD Windows 8 1 Professional 64 only available and required with Windows 8 Professional downgrade operating system Windows 8 1 64 Windows 8 1 Country Specific 64 Windows 8 1 Emerging Market 64 available with Windows 8 1 downgrade AVs only except Asia Pacific countries and regions and the ...

Page 18: ...tified Microsoft WHQL Web only support Windows 8 1 Enterprise 64 Windows 7 Enterprise 64 and 32 Serviceability End user replaceable parts AC adapter Battery HDD SSD hard drive Keyboard Memory module WLAN module WWAN module 6 Chapter 1 Product description ENWW ...

Page 19: ...receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use ENWW Display 7 ...

Page 20: ...r For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Top TouchPad Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the...

Page 21: ...Component Description 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mouse ENWW Top 9 ...

Page 22: ...is on Select models only 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Num lock light On Num lock is on 6 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 7 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External c...

Page 23: ...he button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 1 From the Start screen type power sel...

Page 24: ... on or off but does not establish a wireless connection 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 12 Chapter 2 External component identification ENWW ...

Page 25: ...m an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu Ubuntu Displays the operating system menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad E...

Page 26: ...is on Blinking The computer is in the Sleep state Off The computer is off 3 AC adapter Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When ...

Page 27: ...nents and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced USB power performance The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off 5 USB ...

Page 28: ...ected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 4 USB 3 0 ports 2 Co...

Page 29: ...nsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support Windows 8 1 On the Start screen select the HP Support Assistant app Other...

Page 30: ...r fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 18 Chapter 2 External component identification ENWW ...

Page 31: ...contact support Windows 8 1 On the Start screen select the HP Support Assistant app Other operating systems Go to http www hp com support select your country or region and follow the on screen instructions 2 Service door release latch Releases the service door on the computer 3 Service door release lock Locks the service door 4 Vents 2 Enable airflow to cool internal components NOTE The computer f...

Page 32: ...ers See Battery on page 49 for battery removal instructions Item Component Description 1 Serial number s n This is an alphanumeric identifier that is unique to each product 2 Product name This is the product name affixed to the front of the computer 3 Warranty period This number describes the duration of the warranty period for the computer 20 Chapter 2 External component identification ENWW ...

Page 33: ... HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions ENWW 21 ...

Page 34: ...Computer major components 22 Chapter 3 Illustrated parts catalog ENWW ...

Page 35: ...a detailed list of available keyboards see Sequential part number listing on page 33 Backlit 776475 xx1 No backlight 776474 xx1 3 Top cover includes TouchPad For use on HP EliteBook 745 models 779683 001 For use on HP EliteBook 755 models 779687 001 4 Power button board For use on HP EliteBook 745 models 730959 001 For use on HP EliteBook 755 models 730822 001 5 RTC battery 665733 001 6 Card reade...

Page 36: ...B memory module 691740 001 15 System board includes replacement thermal material For use on models with AMD A6 7050B G2 processor for use with the Windows 8 1 Professional operating system Gold 802541 601 For use on models with AMD A6 7050B G2 processor for use with the Windows 8 1 Standard operating system Gold 802541 501 For use on models with AMD A6 7050B G2 processor for use with models withou...

Page 37: ...or use on models with AMD A10 7350B G2 processor for use with the Windows 8 1 Professional operating system Gold Conversion Kit 802543 6C1 For use on models with AMD A10 7350B G2 processor for use with the Windows 8 1 Standard operating system Gold Conversion Kit 802543 5C1 For use on models with AMD A10 7350B G2 processor for use with models without the Windows 8 1 operating system Gold Conversio...

Page 38: ... illustrated 730795 001 3 Antenna kit includes cables and transceivers for WLAN and WWAN 780080 001 4 Display panel cable includes webcam microphone module cable 730954 001 5 35 6 cm 14 0 in LED AntiGlare display panel HD SVA 1366 768 200 nits cd m2 flat 768809 001 HD SVA 1920 1080 250 nits cd m2 flat 768810 001 26 Chapter 3 Illustrated parts catalog ENWW ...

Page 39: ... 1920 1080 300 nits cd m2 slim 768811 001 Display Hinge Kit includes left and right hinges and hinge covers 730957 001 6 Left and right hinges 7 Left and right hinge covers 8 Display enclosure 779682 001 ENWW Display assembly subcomponents 27 ...

Page 40: ...CG 200 nits cd m2 eDP 1 2 flat 1366x768 777834 001 FHD AG SVA 60 CG 300 nits cd m2 eDP 1 2 slim 1920x1080 777835 001 4 Display panel cable includes webcam microphone module cable 730801 001 5 Antenna kit includes cables and transceivers for WLAN and WWAN 780081 001 Display Hinge Kit includes left and right hinges and hinge covers 730819 001 6 Left and right hinges 28 Chapter 3 Illustrated parts ca...

Page 41: ...Item Component Spare part number 7 Left and right hinge covers 8 Display enclosure 779686 001 ENWW Display assembly subcomponents 29 ...

Page 42: ...1 2 5 in HDD SATA 7 mm does not include the hard drive bracket or screws 500 GB 7200 rpm SED 703268 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm FIPS 730946 001 320 GB 7200 rpm 634862 001 2 5 in SSD includes hard drive bracket and screws 256 GB SATA III SED supporting Opal 2 0 768807 001 240 GB SATA III 768805 001 180 GB SATA III SED supporting Opal 1 0 768804 001 180 GB SATA III 768803 001 128 ...

Page 43: ... number Plastics Kit for use only on HP EliteBook 745 models 730958 001 Plastics Kit for use only on HP EliteBook 755 models 730802 001 1 SD card insert illustrated 2 Fingerprint reader insert 3 RJ 45 spring 4 RJ 45 door ENWW Plastics Kit 31 ...

Page 44: ... For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Power cord 3 pin black 1 0 m For use...

Page 45: ...r cord for use on all computer models in Italy 3 pin black 1 83 m 490371 081 A Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 A Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use on all computer models in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use on all computer models in Brazil 3 pin bla...

Page 46: ...le for use only on HP EliteBook 755 models 730802 001 C Plastics Kit for use only on HP EliteBook 755 models includes SD card insert RJ 45 door fingerprint reader insert and RJ 45 spring 730817 001 N Fingerprint reader assembly for use in HP EliteBook 755 models includes cable bracket and insulator 730819 001 N Display Hinge Kit for use only on HP EliteBook 755 models includes left and right hinge...

Page 47: ...use on all computer models in Japan 3 pin black 1 0 m 762689 291 A Power cord 2 pin black 1 0 m for use in Japan 766644 001 A 1 TB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws 768790 001 N Heat sink for use only on HP EliteBook 745 models includes replacement thermal material 768791 001 C Card reader board for use in HP EliteBook 745 models 768792 001 C VGA USB board fo...

Page 48: ...udes keyboard cable and pointing stick cable 776474 161 B Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 776474 171 B Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 776474 201 B Keyboard with pointing stick for use in Brazil includes keyboard cable and pointing stick cable 776474 211 B Ke...

Page 49: ...board backlit with pointing stick for use in Spain includes keyboard cable and pointing stick cable 776475 081 B Keyboard backlit with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 776475 091 B Keyboard backlit with pointing stick for use in Norway includes keyboard cable and pointing stick cable 776475 131 B Keyboard backlit with pointing stick for use in Port...

Page 50: ... Canada includes keyboard cable and pointing stick cable 776475 DD1 B Keyboard backlit with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 776475 FL1 B Keyboard backlit with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 776475 FP1 B Keyboard backlit with pointing stick for use in Northwest Africa inclu...

Page 51: ...s 8 1 Standard operating system Gold 802542 5C1 N System board with AMD A8 7150B G2 processor for use with the Windows 8 1 Standard operating system Gold Conversion Kit 802542 601 N System board with AMD A8 7150B G2 processor for use with the Windows 8 1 Professional operating system Gold 802542 6C1 N System board with AMD A8 7150B G2 processor for use with the Windows 8 1 Professional operating s...

Page 52: ...40 Chapter 3 Illustrated parts catalog ENWW ...

Page 53: ...d reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid ...

Page 54: ...trostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can de...

Page 55: ...oss vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V ENWW Grounding guidelines 43 ...

Page 56: ...materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools ...

Page 57: ...esistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistan...

Page 58: ...46 Chapter 4 Removal and replacement procedures preliminary requirements ENWW ...

Page 59: ...ey and length of warranty are on the service label at the bottom of your computer See Service Label on page 20 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 15 screws that must be removed replaced and or loosened when servicing the Customer Self Repair parts Make special note of each screw size and location during removal a...

Page 60: ...3 to release the service door NOTE If you do not want to use the optional screw you can store it inside the service door 2 Slide the service door toward the front of the computer 4 and lift 5 to remove the service door Reverse the removal procedures to install the service door 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 61: ...it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 Remove the battery 1 Slide the battery release latches 1 and then lift the battery 2 2 Remove the battery from the computer 3 Install the battery by inserting it into th...

Page 62: ...768807 001 240 GB SATA III 768805 001 180 GB SATA III SED supporting Opal 1 0 768804 001 180 GB SATA III 768803 001 128 GB SATA III 768802 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unp...

Page 63: ... disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Slide the hard drive bracket 2 off the hard drive Reverse this procedure to reassemble and install the hard drive ENWW Component replacement procedures 51 ...

Page 64: ... installing new memory may result in various system problems Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from t...

Page 65: ...g the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module ENWW Component replacement procedures 53 ...

Page 66: ...ng system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the ...

Page 67: ...ch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module ENWW Component replacement procedures 55 ...

Page 68: ...ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 Remove the WLAN module 1 Disconnect the WLAN a...

Page 69: ... a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ENWW Component replacement procedures 57 ...

Page 70: ...Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 Remove the keyboard 1 Loosen the two Phillips captive screws that secure the k...

Page 71: ...ith the front toward you 5 Lift the rear edge of the keyboard upward NOTE Continue to step 7 for a keyboard with a backlight 6 To remove the keyboard from models without a backlight a Swing the keyboard up and forward 1 until it rests upside down on the palm rest b Disconnect the main keyboard cable from the zero insertion force ZIF connector 2 on the system board ENWW Component replacement proced...

Page 72: ...it rests upside down on the palm rest b Disconnect the main keyboard cable from the zero insertion force ZIF connector 2 on the system board c Disconnect the pointing stick cable from the zero insertion force ZIF connector 3 on the system board d Disconnect the backlight cable from the zero insertion force ZIF connector 4 on the system board 60 Chapter 5 Removal and replacement procedures for Cust...

Page 73: ...e Remove the keyboard 5 Reverse this procedure to install the keyboard ENWW Component replacement procedures 61 ...

Page 74: ...62 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 75: ...1 screws that must be removed replaced and or loosened when servicing the Authorized Service Provider parts Make special note of each screw size and location during removal and replacement Display panel non touch NOTE Non touch displays are spared at the subcomponent level only Touch displays are only spared as a whole touch display components are not spared In non touch models you can remove the ...

Page 76: ...er the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 Remove the display panel 1 Lift to disengage the ...

Page 77: ...panel onto the computer 2 5 On the back of the display panel lift the tape that secures the display cable to the display panel 1 and the disconnect the display cable from the panel 2 ENWW Component replacement procedures 65 ...

Page 78: ...ule CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully c Remove the module 3 from the display enclosure The module is attached to the display enclosure with double sided tape Reverse this procedure to reassemble and install the display panel components 66 Chapter 6 Removal and replacement procedures for Authorized Service Pr...

Page 79: ...uter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Slide the battery out from the bottom cover 2 and then remove the battery 3 The RTC battery is attached to the bas...

Page 80: ...computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Keyboard see Keyboard on page 58 Use the f...

Page 81: ...he screws outside of the service door NOTE The eight screws outside of the service door also have rubber covers 3 Remove the 16 Torx T8M2 5 5 0 screws that secure the internal base enclosure to the computer ENWW Component replacement procedures 69 ...

Page 82: ... 0 broadhead screws 2 inside the battery bay that secure the internal base enclosure to the computer 5 Lift the internal base enclosure off the computer Reverse this procedure to install the base enclosure 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 83: ... the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Keyboard see Keyboard on page 58 Use the following image as an overview of all b...

Page 84: ...e the internal base enclosure to the computer 4 Remove the Phillips PM2 0 8 0 screw 1 near the media card reader and the seven Phillips PM2 0 5 0 broadhead screws 2 inside the battery bay that secure the internal base enclosure to the computer 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 85: ...5 Lift the internal base enclosure off the computer Reverse this procedure to install the internal base enclosure ENWW Component replacement procedures 73 ...

Page 86: ...ect all external devices from the computer 4 Remove the service door see Service door on page 47 5 Remove the battery see Battery on page 49 6 Remove the keyboard see Keyboard on page 58 7 Remove the internal base enclosure see Internal base enclosure on page 68 Remove the fan 1 Loosen the two captive Phillips screws 1 that secure the fan to the base enclosure 2 Disconnect the fan cable 2 from the...

Page 87: ...er from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Fan see Fan on page 74 d Keyboard see Keyboard on page 58 e Base enclosure see Internal base enclosure on page 68 Remove the card reader board 1 Disconnect the larger c...

Page 88: ...3 Remove the card reader board 4 Reverse this procedure to install the card reader board 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 89: ...rom the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Fan see Fan on page 74 d Keyboard see Keyboard on page 58 e Base enclosure see Internal base enclosure on page 68 Remove the VGA USB board Removing the VGA USB board for HP...

Page 90: ...he cable from the VGA USB board 1 2 Remove the three Phillips PM2 0 5 0 screws 2 that secure the VGA USB board to the top cover 3 Remove the VGA USB board from the top cover 3 Reverse this procedure to install the VGA USB board 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 91: ... Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Fan see Fan on page 74 d Keyboard see Keyboard on page 58 e Base enclosure see Internal base enclosure on page 68 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1...

Page 92: ...omponents each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Reverse this procedure to install the heat sink 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 93: ...ower from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Fan see Fan on page 74 d Keyboard see Keyboard on page 58 e Base enclosure see Internal base enclosure on page 68 f Heat sink see Heat sink on page 79 Remove the powe...

Page 94: ... board toward the inside of the top cover and then lift it off the top cover 3 Reverse this procedure to install the power button board 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 95: ...then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Fan see Fan on page 74 d Keyboard see Keyboard on page 58 e Base enclosure see Internal base enclosur...

Page 96: ...ve the fingerprint reader board 3 from the computer Reverse this procedure to install the fingerprint reader assembly 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 97: ...essor for use with the Windows 8 1 Professional operating system Gold 802543 601 For use on models with AMD A10 7350B G2 processor for use with the Windows 8 1 Standard operating system Gold 802543 501 For use on models with AMD A10 7350B G2 processor for use with models without the Windows 8 1 operating system Gold 802543 001 System board Gold Conversion Kits includes replacement thermal material...

Page 98: ...rom the computer 4 Remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Hard drive see Hard drive on page 50 d Fan see Fan on page 74 e Keyboard see Keyboard on page 58 f Base enclosure see Internal base enclosure on page 68 When replacing the system board be sure that the following components are removed from the defective system board and ...

Page 99: ...card reader cable 1 from the smart card reader 5 Disconnect the VGA USB board cable 2 from the system board 6 Disconnect the power button board cable 3 from the system board 7 Release the display panel cable from the routing channel 4 attached to the system board and then disconnect the display panel cable 5 from the system board 8 Disconnect the speaker cable 6 from the system board ENWW Componen...

Page 100: ...s 7 when removing them 10 Remove the three Phillips PM2 5 5 0 screws that secure the system board to the top cover 11 Lift the left side of the system board 1 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 101: ...12 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board ENWW Component replacement procedures 89 ...

Page 102: ... Battery on page 49 and then remove the following components a Service door see Service door on page 47 b Battery see Battery on page 49 c Hard drive see Hard drive on page 50 d WWAN module see WWAN module on page 54 e WLAN module see WLAN module on page 56 f Fan see Fan on page 74 g Keyboard see Keyboard on page 58 h Base enclosure see Internal base enclosure on page 68 i System board see System ...

Page 103: ...3 Remove the speaker assembly 2 from the top cover Reverse this procedure to install the speaker assembly ENWW Component replacement procedures 91 ...

Page 104: ...l for use in HP EliteBook 745 models 779682 001 Display bezel for use in HP EliteBook 755 models 779686 001 Display hinges For use in HP EliteBook 745 models 730957 001 For use in HP EliteBook 755 models 730819 001 Antenna Kit includes antenna cables and transceivers For use in HP EliteBook 745 models 780080 001 For use in HP EliteBook 755 models 780081 001 Before removing the display assembly fol...

Page 105: ... the four Torx TM2 5 6 0 screws 1 that secure the display panel to the computer 4 Rotate the display hinges upward to an angle 2 until the top cover is free for removal 5 Separate the display from the top cover 3 6 If you need to remove the bezel lift to disengage the bezel on the bottom 1 left and right sides 2 and top 3 ENWW Component replacement procedures 93 ...

Page 106: ...remove the raw display panel remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the display enclosure 9 Lift and rotate the panel onto the computer 2 NOTE In these steps the display assembly will not be connected to the computer as shown in the illustration 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 107: ...from the display enclosure 12 If you need to replace the webcam microphone module a Release the tape that secures the webcam cable to the module 1 b Disconnect the cable 2 from the module CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully ENWW Component replacement procedures 95 ...

Page 108: ...isplay enclosure with double sided tape 13 If you need to remove the display hinges remove the six broadhead Phillips PM 2 0 2 0 screws 1 and then lift the hinges from the display enclosure 2 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 109: ...eplace the WLAN WWAN antenna cables and transceivers a Release the antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WLAN antennas and transceivers 2 and the WWAN antennas and transceivers 3 from the display enclosure Reverse this procedure to reassemble and install the display assembly ENWW Component replacement procedures 97 ...

Page 110: ...98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 111: ... or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in C...

Page 112: ...anges and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu mes...

Page 113: ...load or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any...

Page 114: ...boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current bo...

Page 115: ...ys to select Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pr...

Page 116: ...press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating sys...

Page 117: ...f the page and then click the Download Drivers 3 In the text box enter the product name in the text box and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run ENWW Using HP PC Hardware Diagnostics UEFI select...

Page 118: ...106 Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 1 ENWW ...

Page 119: ... or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in C...

Page 120: ...nges and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu mess...

Page 121: ...power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start Help...

Page 122: ...the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to pr...

Page 123: ...message is displayed at the bottom of the screen 2 Press f9 3 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the P...

Page 124: ... system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnost...

Page 125: ...omputer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run ENWW Using HP PC Hardware Diagnostics UEFI select models only 113 ...

Page 126: ...114 Chapter 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 ENWW ...

Page 127: ...sc When the Startup menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility...

Page 128: ...ettings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return ...

Page 129: ...cause only exe files are offered There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to htt...

Page 130: ...118 Chapter 9 Using Setup Utility BIOS and System Diagnostics in Ubuntu ENWW ...

Page 131: ...ect the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the...

Page 132: ...tition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using...

Page 133: ...ases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 1 operating system DVD NOTE This process takes several minutes...

Page 134: ...this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 ...

Page 135: ...n replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 124 2 Use Windows Backup and Recovery tools to perform the following Back up individual files and folders Back up your entire hard drive select models only Create system repair discs select models only with the installed optical drive select models only or...

Page 136: ...nly once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD h...

Page 137: ...e Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have pre...

Page 138: ...eformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Wi...

Page 139: ... Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com suppo...

Page 140: ...ctions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 128 Chapter 11 Backup and recovery in Windows 7 ENWW ...

Page 141: ...lly reinstalled Your data files and personal files must be restored from a backup NOTE HP recommends that you create the restore image in the event of a system failure Creating restore image on DVDs You can use Recovery Media Creator or the restore creation software to create a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufac...

Page 142: ...insert your USB device into the USB port on the computer before starting this procedure To create a restore USB device using the Recovery Media Creator 1 Click the Dash Home icon at the far left of the top panel and then enter recovery in the Search box Select Recovery Media Creator 2 On the Please choose media type window click the USB icon 3 Follow the on screen instructions To create a restore ...

Page 143: ...d drive and then click Continue 7 Follow the on screen instructions NOTE If you are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet ENWW Creating a restore image 131 ...

Page 144: ...ckup files 1 Click the System menu icon at the far right of the top panel and then click System Settings Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select your designated back up location from th...

Page 145: ...el and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored and click Forward 4 Select the location and folder where the files are to be restored and click Forward 5 Follow the instructions on the screen 6 Click Restore to start restoring the fi...

Page 146: ...134 Chapter 12 Backing up restoring and recovering in Ubuntu ENWW ...

Page 147: ...AN module and solid state drive 1 77 kg 3 91 lbs Non touch panel Equipped with 3 cell 50 Whr battery UMA graphics one memory module WLAN module and solid state drive 1 70 kg 3 75 lbs Touch panel Equipped with 3 cell 50 Whr battery UMA graphics one memory module WLAN module and solid state drive 1 86 kg 4 11 lbs Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 2 31 A 45 W...

Page 148: ...WLAN module and SSD 1 90 kg 4 19 lbs Touch panel equipped with 3 cell 24 Whr battery UMA graphics one memory module WLAN module and SSD 2 12 kg 4 68 lbs Non touch panel equipped with 3 cell 50 Whr battery UMA graphics one memory module WLAN module and SSD 1 99 kg 4 39 lbs Touch panel equipped with 3 cell 50 Whr battery UMA graphics one memory module WLAN module and SSD 2 21 kg 4 88 lbs Input power...

Page 149: ...to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures ENWW Computer specifications HP EliteBook 755 models 137 ...

Page 150: ...15 6 in Weight 500 g max 1 1 lbs max Contrast ratio 300 1 typical Brightness 200 cd m2 typical 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 101 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up 138 Chapter 13 Specifications ENWW ...

Page 151: ...ght 325 g max 0 72 lb max Contrast ratio 300 1 typical Brightness 250 cd m2 typical 250 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1600 x 900 Configuration RGB stripe LCD Mode TN PPI 131 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up ENWW 35 6 cm 14 0 in HD SVA display specifications 139 ...

Page 152: ...in Weight 340 g max 0 75 lb max Contrast ratio 300 1 typical Brightness 300 cd m2 typical 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format FHD 1920 x 1080 Configuration RGB stripe LCD Mode IPS FFS VA PPI 157 PPI Interface eDP 1 2 1 lane Viewing angle UWVA 85 85 85 85 Left Right Down Up 140 Chapter 13 Specifications ENWW ...

Page 153: ...ight 500 g max 1 1 lb max Contrast ratio 300 1 typical Brightness 200 cd m2 typical 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 125 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up ENWW 39 6 cm 15 6 in HD SVA display specifications 141 ...

Page 154: ...4 0 in Weight 380 g max 0 84 lb max Contrast ratio 400 1 typical Brightness 300 cd m2 typical 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1920 x 1080 Configuration RGB stripe LCD Mode TN PPI 142 PPI Interface eDP 1 2 1 lane Viewing angle SVA 45 45 25 35 Left Right Down Up 142 Chapter 13 Specifications ENWW ...

Page 155: ... Single track 3 ms 1 5ms 3 ms 1 5 ms Average read write 13 ms 11 ms 13 ms 11 ms Maximum 24 ms 22 ms 24 ms 22 ms Logical blocks 1 953 525 168 976 773 168 625 142 448 Disk rotational speed 5400 rpm 5400 rpm or 7200 rpm 5400 rpm or 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain...

Page 156: ... to 520 MB s 520 MB s Up to 260 MB s Total logical sectors 250 069 680 351 651 888 468 862 128 500 118 192 Features ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 SATA 3 0 DIPM TRIM ATA Security ATA 8 compliant SATA 3 0 DIPM TRIM Operating temperature 0 to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual ac...

Page 157: ...olatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the pa...

Page 158: ...atile memory usage Non Volatile Memory Type Amount Size Does this memory store customer data Does this memory retain data when power is removed What is the purpose of this memory How is data input into this memory How is this memory write protected HP Sure Start flash select models only 2 MB No Yes Provides protected backup of critical System BIOS code EC firmware and critical PC configuration dat...

Page 159: ...r System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data System BIOS code is programmed at the factory Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropria...

Page 160: ...iguration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that...

Page 161: ...le to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes ...

Page 162: ...restores the BIOS to its previously safe state automatically without user intervention Those select computer models ship with HP Sure Start configured and enabled Most users can use HP Sure Start with the default configuration To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions...

Page 163: ...irements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ratin...

Page 164: ...nmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 152 Chapter 15 Power cord set require...

Page 165: ...size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval numb...

Page 166: ...154 Chapter 15 Power cord set requirements ENWW ...

Page 167: ...battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle ENWW 155 ...

Page 168: ...156 Chapter 16 Recycling ENWW ...

Page 169: ...inting stick 8 left TouchPad 8 power 11 right pointing stick 9 right TouchPad 9 C cables service considerations 41 caps lock light identifying 10 card reader board removal 75 spare part number 23 35 75 components bottom 17 display 7 front 14 left side 15 right side 16 top 8 computer major components 22 Computer Setup navigating and selecting 99 107 restoring factory settings 100 108 computer speci...

Page 170: ... Hardware Kit contents 30 spare part number 24 30 34 50 hard drive light 14 hard drive recovery for Windows 7 127 hard drive recovery Windows 8 1 120 headphone audio out jack 16 heat sink removal 79 spare part numbers 24 35 79 HP Recovery Disc Creator using Windows 7 124 HP Recovery partition Windows 7 checking for presence 127 using for recovery 127 HP Sure Start 150 I integrated webcam light ide...

Page 171: ... 120 recovery tools Windows 7 123 125 recovery Windows 7 system 125 recovery Windows 8 1 122 refresh Windows 8 1 122 removal replacement preliminaries 41 procedures 47 63 removing personal data from volatile system memory 145 restoring the hard drive for Windows 7 127 restoring the hard drive Windows 8 1 120 restoring Ubuntu data files 133 RJ 45 network jack identifying 16 RJ 45 door illustrated 3...

Page 172: ...escription 2 W warranty period 20 webcam 8 webcam light identifying 7 webcam module removal 66 spare part numbers 26 28 38 64 webcam identifying 8 webcam microphone module removal 95 Windows 7 operating system DVD creating 124 using for restore 127 Windows 7 operating system media creating 124 using for restore 127 Windows 8 1 Refresh 122 Windows 8 1 operating system DVD 121 Windows key identifyin...

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