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Computer Diagnostic Features
Hewlett-Packard Vision Field Diagnostics
NOTE:
HP Vision Field Diagnostics is included on CD with some computer models only.
The Hewlett-Packard Vision Field Diagnostics utility allows you to view information about the hardware
configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.
The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a USB
flash drive.
Use HP Vision Field Diagnostics to determine if all the devices installed on the computer are recognized
by the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE:
Third party devices may not be detected by HP Vision Field Diagnostics.
Accessing HP Vision Field Diagnostics
To access HP Vision Field Diagnostics, you must create a Recovery Disc Set then boot to the CD
containing the utility. It can also be downloaded from
http://www.hp.com
and either burned to CD or
installed to a USB flash drive. See
Downloading the Latest Version of HP Vision Field Diagnostics
on page 5
for more information.
NOTE:
HP Vision Field Diagnostics is included as part of the Recovery Disk Set with some computer
models only.
If you have already downloaded HP Vision Field Diagnostics to either CD or USB Flash drive, then begin
the following procedure at step 2.
1.
In Windows Explorer, go to
C:\SWSetup\ISOs
and burn the file
Vision Diagnostics.ISO
to a CD
or copy it to a USB flash drive.
2.
While the computer is on, insert the CD in the Optical Drive or USB flash drive in a USB port on
the computer.
3.
Shut down the operating system and turn off the computer.
4.
Turn on the computer. The system will boot into HP Vision Field Diagnostics.
NOTE:
If the system does not boot to the CD in the optical drive or to the USB flash drive, you
may need to change the boot order in the Computer Setup (F10) utility. Refer to the
Computer
Setup (F10) Utility Guide
for more information.
ENWW
Hewlett-Packard Vision Field Diagnostics
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