Table of contents
1 Computer Diagnostic Features
Hewlett-Packard Vision Field Diagnostics ............................................................................................ 1
Accessing HP Vision Field Diagnostics ............................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 2
Status Tab ........................................................................................................................... 3
History Tab .......................................................................................................................... 3
Errors Tab ............................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Vision Field Diagnostics .......................................... 5
Downloading the Latest Version of HP Vision Field Diagnostics ......................................... 5
Protecting the Software ........................................................................................................................ 5
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 6
Before You Call for Technical Support ................................................................................................. 6
Helpful Hints ......................................................................................................................................... 7
Solving General Problems .................................................................................................................... 9
Solving Power Problems .................................................................................................................... 12
Solving Hard Drive Problems ............................................................................................................. 13
Solving Media Card Reader Problems ............................................................................................... 14
Solving Display Problems ................................................................................................................... 16
Solving Audio Problems ..................................................................................................................... 20
Solving Printer Problems .................................................................................................................... 22
Solving Keyboard and Mouse Problems ............................................................................................ 23
Solving Hardware Installation Problems ............................................................................................. 25
Solving Network Problems ................................................................................................................. 27
Solving Memory Problems ................................................................................................................. 30
Solving CD-ROM and DVD Problems ................................................................................................ 32
Solving USB Flash Drive Problems .................................................................................................... 34
Solving Front Panel Component Problems ........................................................................................ 35
Solving Internet Access Problems ...................................................................................................... 36
Solving Software Problems ................................................................................................................ 38
Interpreting POST Audible Codes ...................................................................................................... 39
Resetting the Password Jumper ........................................................................................................ 40
Resetting the CMOS Jumper ............................................................................................................. 41
Contacting Customer Support ............................................................................................................ 42
ENWW
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