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HP DL120 - ProLiant - G5 User Manual Download Page 84

 

Troubleshooting  84 

 

IMPORTANT:

  This guide provides information for multiple servers. Some information may not 

apply to the server you are troubleshooting. Refer to the server documentation for information on 

procedures, hardware options, software tools, and operating systems supported by the server. 

   

Refer to "Server software and configuration utilities ("

Software and configuration utilities

" on page 

50

)" for 

more information. 

 

Operating system updates 

Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating 
the operating system, read the release notes for each update. If you do not require specific fixes from the 
update, it is recommended that you do 

not

 apply the updates. Some updates overwrite files specific to HP. 

If you decide to apply an operating system update: 

1.

 

Perform a full system backup. 

2.

 

Apply the operating system update, using the instructions provided. 

3.

 

Install the current drivers. 

If you apply the update and have problems, locate files to correct the problems on the HP website 

(

http://www.hp.com/support

). 

 

Operating system problems 

Operating system locks up 

Action

: Scan for viruses with an updated virus scan utility. 

 

Errors are displayed in the error log 

Action

: Follow the information provided in the error log, and then refer to the operating system 

documentation. 

 

Problems occur after the installation of a service pack 

Action

: Follow the instructions for updating the operating system ("

Operating system updates

" on page 

84

). 

 

Restoring to a backed-up version 

If you recently upgraded the operating system or software and cannot resolve the problem, you can try 
restoring a previously saved version of the system. Before restoring the backup, make a backup of the current 

system. If restoring the previous system does not correct the problem, you can restore the current set to be sure 
you do not lose additional functionality. 
Refer to the documentation provided with the backup software. 

 

When to reconfigure or reload software 

If all other options have not resolved the problem, consider reconfiguring the system. Before you take this 

step: 

1.

 

Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent 
problems. It may be advantageous to start over by removing and reinstalling the problem software. 

Summary of Contents for DL120 - ProLiant - G5

Page 1: ... the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 579574 004 April 2012 Edition 4 ...

Page 2: ...arranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company und...

Page 3: ...e the air baffle 16 Remove the PCI riser board assembly 16 Install the PCI riser board assembly 17 Setup 19 Optional installation services 19 Rack planning resources 19 Optimum environment 19 Space and airflow requirements 19 Temperature requirements 20 Power requirements 21 Electrical grounding requirements 21 Rack warnings 22 Installing hardware options 22 Powering up and configuring the server ...

Page 4: ...r 46 Power supply 500 W cabling 46 SATA cabling 47 SATA cabling to the SGPIO connector and the 12C cable connector 47 SAS cabling to the SGPIO connector and the 12C cable connector 48 Internal USB cabling 48 Fan cabling 49 Software and configuration utilities 50 BIOS Setup Utility 50 Auto configuration process 50 BIOS Serial Console 51 ROMPaq utility 51 LO100i Remote Management 51 HP Insight Diagn...

Page 5: ...92 FCC Notice Class B Equipment 92 Declaration of conformity for products marked with the FCC logo United States only 93 Modifications 93 Cables 93 Canadian notice Avis Canadien 93 European Union regulatory notice 94 Disposal of waste equipment by users in private households in the European Union 94 Japanese notice 95 BSMI notice 95 Korean notice 95 Laser compliance 96 Battery replacement notice 9...

Page 6: ...ts Item Description 1 Optical drive 2 Serial label pull tab 3 USB ports 2 4 Unit Identification UID button LED 5 Power standby button LED 6 Hard drive bays 4 Front panel LEDs and buttons Item Description Status 1 Optical drive LED On Drive is in use Off Drive is not active ...

Page 7: ... the RJ 45 connector See Rear panel LEDs and buttons on page 8 4 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No network link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 8 5 Drive activity LED Green Drive activity is normal Off No drive activity exists 6 Power On Standby button and syste...

Page 8: ... Out 100 management port 10 Video connector 11 USB connectors 2 12 USB connectors 2 13 Keyboard connector Rear panel LEDs and buttons Item Description Status 1 UID button LED Blue Identification Flashing blue System is being managed remotely Off Off 2 NIC Lights Out 100 link Green or flashing green 10M 100M link speed Amber 1 GB link speed Off No connection 3 NIC Lights Out 100 activity Green Link...

Page 9: ...connector 4 Processor fan 2 cable connector 5 Processor fan 3 cable connector 6 Optical drive SATA cable connector 7 Hard drive 4 SATA cable connector 8 Hard drive 3 SATA cable connector 9 Hard drive backplane SGPIO connector 10 Hard drive 2 SATA cable connector 11 Hard drive 1 SATA cable connector 12 Reserved 13 System fan 4 cable connector 14 Hard drive backplane 12C cable connector 15 Front pan...

Page 10: ...served S5 Off Reserved S6 Off Reserved S7 Off Reserved S8 Off Reserved NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and is not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze ...

Page 11: ...875 pdf System board LEDs Item LED description Status 1 Processor fan failure Amber Processor fan error Off Normal 2 DIMM failure Amber DIMM has failed or is missing Off Normal 3 Overtemperature Amber System has reached a cautionary or critical temperature level Off Normal 4 System fan failure Amber System fan has failed or is missing Off Normal 5 BMC Heartbeat Flashing Normal Off BMC is not funct...

Page 12: ...system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED is on when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply ...

Page 13: ...shing 1 Hz The battery pack is below the minimum charge level and is being charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are unavailable temporarily until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial capacity of the battery Off On The battery pack is fully charged an...

Page 14: ...ff On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to l...

Page 15: ...erver in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Remove the server from th...

Page 16: ...ow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 15 2 Remove the server from the rack on page 15 3 Open the latch slide the access panel to the rear of the chassis and remove the access panel If the latch is locked use a T 15 Torx screwdriver to unlock the latch Remove the air baffle To remove the component 1 Power down the server on p...

Page 17: ...ack on page 15 3 Remove the access panel on page 16 4 Disconnect all internal cables connected to existing expansion boards 5 Remove the PCI riser board assembly a Remove the T 10 screw b Remove the T 15 screws c Remove the riser board assembly Install the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before...

Page 18: ...Operations 18 1 Install the PCI riser board assembly 2 Connect any internal cables for expansion boards 3 Install the access panel 4 Install the server into the rack ...

Page 19: ...Pack services are Hardware support o 6 hour call to repair o 4 hour 24x7 same day o 4 hour same business day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs see the HP website http www hp com hps carep...

Page 20: ...l empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 series rack ins...

Page 21: ...distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical gro...

Page 22: ...ns Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 23 Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Ins...

Page 23: ...oth types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending o...

Page 24: ... two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad r...

Page 25: ...guidelines when installing DIMMs Do not mix Unbuffered and Registered PC3 DIMMs Do not mix DIMMs of varying speeds Do not mix DIMMs of varying voltages Do not mix Unbuffered memory UDIMMs with Registered memory RDIMMs Do not install DIMMs if the processor is not installed Populate DIMMs from heaviest load double rank to lightest load single rank within a channel Heaviest load DIMM with most ranks ...

Page 26: ...e DIMM slot latches 6 Install the DIMM 7 Install the air baffle 8 Install the access panel 9 Install the server into the rack Hard drive options The server provides non hot plug capability through an embedded SATA controller To obtain hot plug capability install an optional controller and hot plug cable option kit Hard drive guidelines When adding hard drives to the server observe the following ge...

Page 27: ... a hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated Removing a hard drive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server To remove the component 1 Back up all data ...

Page 28: ...ard drive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server 1 Power down the server on page 15 2 Remove the existing hard drive blank Removing a hard drive blank on page 27 3 Prepare the hard drive ...

Page 29: ...on page 37 for LED functionality For optimal performance do not mix SAS and SATA hard drives CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT If only one hard drive is installed install it in the bay with the lowest device number For drive installation guidelines refer to SAS and SATA hard dr...

Page 30: ...Hardware options installation 30 4 Using a T 10 Torx screwdriver remove the hard drive carrier 5 Remove four T 10 screws from the hard drive carrier 6 Install the hard drive ...

Page 31: ...ions installation 31 7 Install the hard drive assembly 8 Route and connect the hard drive data and power cables to the hard drive For SAS and SATA device numbers see the server installation sheet o SATA hard drive ...

Page 32: ... hard drives connect the cable to the system board For more information see the server installation sheet o For SAS hard drives connect the optional SAS SATA controller cable to the optional SAS controller 10 Install the access panel 11 Install the server in the rack Resume normal server operations ...

Page 33: ...ver on page 15 2 Remove the server from the rack on page 15 3 Remove the access panel on page 16 4 Remove the air baffle on page 16 5 Remove the 9 5 mm optical drive blank Retain the blank for future use 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks ...

Page 34: ...onnect the power connector to the power supply backplane 10 Install the access panel 11 Install the server into the rack Expansion board option To install the component 1 Power down the server on page 15 2 Remove the server from the rack on page 15 3 Remove the access panel on page 16 4 Disconnect all internal cables connected to any existing expansion boards ...

Page 35: ...on slot covers 7 Install the expansion board IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 8 Install the PCI riser board assembly on page 17 9 Connect all internal cables for expansion boards 10 Install the access panel 11 Install the server into the rack ...

Page 36: ...es connected to existing expansion boards 5 Remove the PCI riser board assembly on page 16 6 Remove all installed expansion boards 7 Remove the PCIe riser board from the assembly 8 Install the optional PCI X riser board 9 Install a PCI X expansion board Expansion board option on page 34 IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 10 Install the PCI...

Page 37: ... 7 Connect the storage controller cable to the controller and to the hard drive See the server installation sheet and the documentation that ships with the storage controller IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 8 Install the PCI riser board assembly on page 17 9 Install the access panel 10 Install the server into the rack SAS hard drive LED...

Page 38: ...cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this tim...

Page 39: ...Hardware options installation 39 5 Install the cache module on the controller 6 Connect the cable to the cache module ...

Page 40: ...u can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 15 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not err...

Page 41: ...Hardware options installation 41 7 Connect the capacitor pack cable to the connector on the top of the cache module 8 Install the cache module 9 Install the capacitor pack ...

Page 42: ...encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rive...

Page 43: ...m the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board System board components on page 9 7 Install the TPM security rivet by pressin...

Page 44: ...ver Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server or a ProLiant MicroServer CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedu...

Page 45: ...dware options to optimize performance Server cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing ...

Page 46: ...Cabling 46 BBWC battery cabling to an optional controller Power supply 500 W cabling ...

Page 47: ...Cabling 47 SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector ...

Page 48: ...Cabling 48 SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling ...

Page 49: ...Cabling 49 Fan cabling ...

Page 50: ... Utility with each power up Auto configuration process IMPORTANT The F8 key is available only when a supported storage controller is installed in the server The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without requiring any intervention During this process the ORC...

Page 51: ...vailable USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page ...

Page 52: ...d utilities can be found on the Easy Set up CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Firmware To update the server firmware BIOS or BMC use the ROMPaq utility on page 51 Subscriber s choice HP s Subscriber s Choice is a customizable subscrip...

Page 53: ...re all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external components Be sure each device is properly seated Avoid flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interconnect LEDs that might indicate a component is not connected properly If problems conti...

Page 54: ...r wrap your fingers around a DIMM Avoid touching the components on the sides of the DIMM Never bend or flex the DIMM When installing a DIMM observe the following guidelines Before seating the DIMM align the DIMM with the slot To align and seat the DIMM use two fingers to hold the DIMM along the side edges To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more ...

Page 55: ...he safety information in the following sections before troubleshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy c...

Page 56: ...zing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an imp...

Page 57: ...on for server specific information Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility...

Page 58: ... page 65 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process Item See 1 General diagnosis flowchart on page 59 2 Power on problems flowchart on page 61 3 POST problems flowchart on page 62 4 OS boot...

Page 59: ...n page 53 3 Service notifications on page 53 4 The most recent version of a particular server or option firmware is available on the HP website http www hp com support 5 General memory problems are occurring on page 75 6 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms Hardware problems on page 66 Server maintenance and...

Page 60: ...rvice guide located on the Easy Set up CD or the HP website http www hp com products servers platforms Hardware problems on page 66 8 Server information you need on page 88 Operating system information you need on page 89 9 HP contact information on page 99 ...

Page 61: ...it problem Improperly seated component or interlock problem Faulty internal component Item See 1 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 2 General diagnosis flowchart on page 59 3 Loose connections on page 53 4 Power source problems on page 67 5 Power supply problems on page 67 Server maintenance and service gu...

Page 62: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 63: ...on page 53 3 General memory problems are occurring on page 75 4 Hardware problems on page 66 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 Symptom information on page 57 6 Server information you need on page 88 Operating system information you need on page 89 7 HP contact information on page 99 ...

Page 64: ...m problem Item See 1 HP Insight Diagnostics on page 51 2 Operating system problems on page 84 HP contact information on page 99 3 General memory problems are occurring on page 75 4 Hardware problems on page 66 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 General diagnosis flowchart on page 59 ...

Page 65: ... or external health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition ...

Page 66: ...s on page 51 4 Hardware problems on page 66 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 HP contact information on page 99 Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting Po...

Page 67: ...6 Be sure the proper circuit breaker is in the On position 7 If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers be sure there is sufficient power allocation to support the server For more information see the following documents o The HP Power Capping and HP Dynamic Power Capping for ProLiant servers technology brief on the HP website http h20000 www2 hp com...

Page 68: ...proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature abo...

Page 69: ...rdware component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver 9 Be sure all device drivers are the correct ones for the hardware Uninstall any incorrect drivers before installing the correct drivers 10 Press the F10 key ...

Page 70: ...o be sure the device is properly installed For example a third party PCI or PCI X board may be required to be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 Uninstall the device If the server works with the device removed and uninstalled either a problem exists with the device the server does not support the device or a conflict exists with another device 2 If t...

Page 71: ... been applied to the surface of the CD or DVD in use remove the label and any adhesive residue 3 Be sure the inserted CD or DVD format is valid for the drive For example be sure you are not inserting a DVD into a drive that only supports CDs Drive is not detected Action 1 Be sure no loose connections on page 53 exist 2 Refer to the drive documentation to be sure cables are connected as required 3 ...

Page 72: ...ight is still on after running the cleaning cartridge use a new cleaning tape to clean the drive If the tape is write protected remove the write protection If the tape still does not work insert another tape into the drive to see if the original tape is faulty Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive Check each tape cartridge that has b...

Page 73: ...rmine the capacity of the controller NOTE It is recommended that no more than two DLT drives per bus exist If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive be sure the SCSI terminator is connected DLT drives can be daisy chained but do not connect more than three units per SCSI controller The last DLT drive in the...

Page 74: ...ard drive is properly cabled and terminated if necessary 4 Be sure the SCSI cable is working by replacing it with a known functional cable 5 Run Insight Diagnostics HP Insight Diagnostics on page 51 and replace failed components as indicated Hard drive is not recognized by the server Action 1 Check the LEDs on the hard drive to be sure they indicate normal function Refer to the server documentatio...

Page 75: ...When the drive is a replacement drive on an array controller be sure that the drive is the same type and of the same or larger capacity than the original drive Memory problems General memory problems are occurring Action Isolate and minimize the memory configuration Use care when handling DIMMs DIMM handling guidelines on page 54 o Be sure the memory meets the server requirements and is installed ...

Page 76: ...n 3 Be sure a memory count error did not occur Memory count error exists on page 76 See the message displaying memory count during POST Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory lim...

Page 77: ...and its associated PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manne...

Page 78: ... Be sure the monitor power cord is plugged into a working grounded earthed AC outlet 3 Be sure the monitor is cabled to the intended server or KVM connection 4 Be sure no loose connections on page 53 exist o For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM...

Page 79: ... features Video colors are wrong Action Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transforme...

Page 80: ...gnostic adapter does not have hot plug functionality be sure you are not using a PS 2 keyboard or mouse With a PS 2 keyboard or mouse the diagnostic adapter cannot be connected as a hot plug device Connect the diagnostic adapter before booting the server or switch to USB devices if supported to use the diagnostic adapter hot plug functionality Modem problems No dial tone exists Action 1 Be sure th...

Page 81: ...oftware 2 Be sure an answering machine is not answering the line before the modem is able to answer a Turn off the answering machine or Reconfigure the auto answer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem disconnects while online Action 1 Be sure no loose connections on page 53 exist 2 Be sure no line interference exis...

Page 82: ...nce exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Network controller problems Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure...

Page 83: ... sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Uninstall the network controller driver for the malfunctioning controller in the operating system b Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller c Restart the server and then reinstall th...

Page 84: ...hp com support Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility Errors are displayed in the error log Action Follow the information provided in the error log and then refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operat...

Page 85: ...access the Emergency Repair Disk Utility Refer to the operating system documentation for more information o Linux Refer to the operating system documentation for information Linux operating systems For troubleshooting information specific to Linux operating systems refer to the Linux for ProLiant website http h18000 www1 hp com products servers linux Application software problems Software locks up...

Page 86: ...rators to work on issues and resolve problems without taking servers offline Types of ROM Types of ROMs include System ROM on page 86 Option ROMs on page 86 System ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Option ROMs Types of option ROM...

Page 87: ...ttp www hp com support Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscriberschoice Manual firmware updates Download the latest firmware updates from the HP website http www hp com support Updating firmware To verify the firmware version use HP Insight Diagnostics on page 51 To update the firmware 1 Check the firmware version on the device 2 Determi...

Page 88: ...ee the Support Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http pro aq sama houston hp com services cache 10950 0 0 225 121 html Server information you need Before contacting technical support collect the following All information from any troubleshooting ef...

Page 89: ...p o Event logs o Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem o IRQ and I O address information in text format An updated Emergency Repair Diskette If HP drivers are installed o Version of the drivers used o List of drivers The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each...

Page 90: ...sages o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab If HP drivers are installed o Version of the drivers used o List of drivers A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages ...

Page 91: ...rt external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 15 2 Extend or remove the server from the rack 3 Remove the access panel on page 16 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expans...

Page 92: ... to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corr...

Page 93: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 94: ...ided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The c...

Page 95: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 96: ...implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is ...

Page 97: ...notices 97 Power cord statement for Japan Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprüfung ...

Page 98: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 99: ...lable an Active Health System log for 3 days before the failure was detected For more information see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Onboard Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http h20000 www2 hp ...

Page 100: ...repair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie ...

Page 101: ... di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gio...

Page 102: ...ios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá q...

Page 103: ... de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische onderst...

Page 104: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 105: ...Technical support 105 ...

Page 106: ...Technical support 106 ...

Page 107: ...tection ATX advanced technology extended BBWC battery backed write cache BIOS Basic Input Output System BMC baseboard management controller DAT digital audio tape DDR double data rate DIMM dual inline memory module DLT digital linear tape FBWC flash backed write cache IEC International Electrotechnical Commission ...

Page 108: ...memory ORCA Option ROM Configuration for Arrays PCI Express Peripheral Component Interconnect Express PCIe peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module RDIMM Registered Dual In line Memory Module SAS serial attached SCSI SATA serial ATA ...

Page 109: ...s 109 SGPIO serial general input output STD standard USB TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification USB universal serial bus ...

Page 110: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 111: ...ontroller board installing 37 crash dump analysis 10 D DAT drives 72 data recovery 71 74 Declaration of Conformity 93 diagnosing problems 53 57 Diagnostic Adapter 80 diagnostic steps 57 diagnostic tools 51 DIMM installation guidelines 25 DIMM population guidelines 25 DIMM slots 25 DIMMs 24 25 54 DIMMs installation 26 disposal waste 94 documentation 110 downloading files 99 drive failure detecting ...

Page 112: ...nal cables 45 internal health LED 6 internal system problems 71 J Japanese notice 95 K keyboard 79 Korean notices 95 L laser devices 96 LEDs 6 68 LEDs troubleshooting 53 57 Linux 85 89 LO100 management 51 LO100i Remote Management 51 loose connections 53 M memory 23 24 memory dump 10 memory subsystem architecture 23 Microsoft operating systems 89 modems 80 81 mouse 79 N network controllers 83 NMI s...

Page 113: ...ions 53 short circuits 77 site requirements 20 software 83 software problems 83 software troubleshooting 85 space requirements 19 static electricity 98 storage controller 37 Subscriber s Choice 52 switches 10 symbols on equipment 55 symptom information 57 system board battery 91 96 system board LEDs 11 system components 6 system maintenance switch 9 10 system power LED 6 12 T Taiwan battery recycl...

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