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HP Compaq t5730, User Manual

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HP Compaq t5730 User Manual Download Page 240

14003152

 Not logged in.

14004012

 Unknown registry parameter.

14004022

 Command line error.

14004032

 Unknown software component parameter.

14004042

 Unknown VNC parameter.

14004052

 Unknown pause parameter.

14004062

 Cancelled by user.

14004072

 Registry value is too long.

14004082

 Get registry value failure.

14004092

 Registry results overflowed.

14004102

 No VNC password.

14004112

 Set VNC password failure.

14004122

 No element found.

14004132

 Create VNC process failure.

14005002

 Verify MD5 failure.

14006012

 Connect FTP failure.

14006022

 FTP error.

14006032

 Could not find specified file or dir in FTP.

14006042

 Invalid file.

14006052

 No update file found.

14007012

 Invalid Write Filter.

14007022

 No Write Filter driver found.

14007032

 Write Filter error.

14007042

 Write Filter enabled.

14008012

 Retry update key.

14008022

 Get new key failure.

14008032

 Get current key failure.

14008042

 Decrypt new key failure.

14008052

 Update new key failure.

14009012

 Get Write Filter persistent data failure.

14009022

 Set Write Filter persistent data failure.

230 Appendix C   Error Code Reference

Summary of Contents for Compaq t5730

Page 1: ...HP Device Manager 4 x User Manual ...

Page 2: ...ts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced o...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ane 3 Device Tree 3 Element 3 Task Template 3 Managed Device 3 OS Tabs 3 PXE 3 Repository 4 Task 4 Task Pane Summary Pane 4 Template Pane 4 Status Bar 4 EWF 4 Agent Mode 4 Getting More Information 5 The Internet 5 Technical Support 5 About This Manual 6 Terms Conventions 6 2 Installing HP Device Manager Introduction 7 System Requirements 8 Management Console 8 Management Server 8 v ...

Page 6: ... Gateways Tab Display 36 Client Discovery 37 HP Management Agent Broadcast 37 Discover Agent 37 Discover by DHCP Tag 41 Manual Configuration 42 Setting Up Devices in a NAT Environment 42 4 Using the HP Management Console Menu Item Overview 43 Toolbar Overview 46 Device Management 48 Device Tree Icons 48 Displaying Device Properties 49 Deleting Devices 50 Discovering Devices 51 Grouping Devices 53 ...

Page 7: ...iewer for Shadowing 84 Opening a Result Template 85 Using Rules to Automatically Apply Tasks to Devices 86 5 Common Tasks Performing a Task 90 Changing Connection Settings 92 Changing Device Settings 95 Cloning Settings 95 Applying Settings 97 Configuring Display Settings 101 Configuring Network Settings 102 Configuring Time Settings 103 Configuring Keyboard Settings 104 Configuring Mouse Settings...

Page 8: ... 156 Updating the Agent Version 157 7 Configuration Management User Management 159 Adding Users 159 Deleting Users 160 Assigning Users to Groups 160 Changing a User s password 161 Adding a Group 163 Assigning Permissions to Groups 163 Assigning Users to Groups 164 Deleting Groups 166 User Authentication with LDAP and Active Directory 166 Configuration 166 Import Users and Groups 169 FTP Repositori...

Page 9: ...ort Using a Report Template 198 Template Plugin Management 200 Importing a Template Plugin 200 Removing a Template Plugin 200 8 Repository Management Configuring the Repository 201 Creating an FTP Repository 202 Adding Elements to the Repository 206 Importing an Element into the Repository 206 Appendix A Performing a Persistent Write Operation on NeoLinux 4 x Devices Appendix B Status Walkers The ...

Page 10: ...x ...

Page 11: ... any file or the system registry in thin client devices XML based task file Design tool for administrator to create tasks User friendly graphical user interface Easy and powerful repository management Support for WAN environment Windows XPe device management Windows CE device management Linux device management Easy to change Enhanced Write Filter setting for XPe Agent The ability to adjust the res...

Page 12: ...achine installed with the HP Management Gateway also normally contains the PXE Server installed by HP Device Manager Device Agent The HP Management Agent is a software component installed on thin client devices so that HP Device Manager can interact with them Agents are embedded into each HP operating system to enable Device Manager to manage devices out of the box however agents on older devices ...

Page 13: ...control the devices They are displayed in the Template Pane Each Task Template is an XML file that defines the configuration change or software update that administrators want the remote devices to do HP Device Manager provides a variety of built in Task Templates and many examples on how to manage remote devices including device name changes network settings home URL changes ICA connection clones...

Page 14: ...plate Pane The Template Pane is in the top right of the Management Console main screen The templates that are applicable to the listed client devices are listed here Status Bar The Status Bar is shown at the very bottom of the main Management Console window Descriptions of various items in HP Device Manager are displayed here when the mouse cursor moves over them for example a description of each ...

Page 15: ...ding the latest software updates is available at http www hp com In addition this user manual and other HP documentation are available at the HP Web site for browsing or downloading Technical Support Please visit http www hp com support and search on HP Device Manager Getting More Information 5 ...

Page 16: ...d to press two or more keys together at the same time such as the Ctrl key and the C key this will be indicated by a plus character in between the key names which will be highlighted For example Ctrl C The character does not represent a key to be pressed double click To double click means to click the left mouse button twice in quick succession when the mouse pointer is on a particular item on the...

Page 17: ...r The central server which consolidates and controls all management activities Management Gateway The gateway which serves as the link between Agents and the Management Server Management Agent Software installed on the client to enable device management The Management Console Management Server and Management Gateway may be installed on the same machine or on different machines separately Introduct...

Page 18: ...a Runtime is installed with HP Device Manager Hardware Pentium III or greater 512 MB RAM 256 MB free disk space Management Server The Management Server should be installed on a single machine The following environment is required Operating System Windows 2000 Server SP4 Windows 2003 Server Windows Server 2008 Third party Software Java Runtime SUN Java Runtime Environment version 6 DBMS any of the ...

Page 19: ...um III or greater 512 MB RAM 512 MB free disk space Management Agent The Management Agent should be installed on each thin client device that will be managed by the system The following environment is required Operating System HP XPe HP CE 6 HP Linux Debian HP ThinConnect HP ThinPro HP ThinPro GT NeoLinux 4 0 1 NeoLinux 3 Neoware XP embedded 1 4 2 or later Neoware CE 8 1 Maxspeed XPe Maxspeed CE H...

Page 20: ... list of custom ports required If you are using a Server behind a firewall please add ports 1099 and 40002 to the exception ports in the firewall settings Table 2 1 Standard Ports Required Port Protocol Purpose 67 68 UDP PXE Bootstrap 69 UDP TFTP Trivial File Transfer Protocol 4011 UDP DHCP Proxy Service this is an alternative to ports 67 and 68 if those ports are not available 20 21 TCP FTP used ...

Page 21: ...greSQL TCP The default database PostgreSQL listening port 40008 Gateway Gateway Controller TCP Gateway notifies Gateway Controller there are other gateways running in the same subnet Table 2 2 Custom HP Device Manager Ports Required continued System Requirements 11 ...

Page 22: ...evice Manager is already installed NOTE Different operating systems may have slightly different steps and wording for the installation process 1 Run the Device Manager InstallShield Wizard The installation s introductory dialog box will appear 2 Click Next 12 Chapter 2 Installing HP Device Manager ...

Page 23: ...3 Read then accept all the terms in the License Agreement dialog box by clicking Yes 4 Read the System Requirement then click Next Installation Procedure 13 ...

Page 24: ...cation dialog box select the folder where Device Manager will be installed Accept the default folder or click Browse and navigate to a specific location 6 Click Next and select a Setup Type 14 Chapter 2 Installing HP Device Manager ...

Page 25: ...ify the configuration of each one Console Does not require any configuration Server You can choose which database will be used for the Server The optional databases are Microsoft Access and Microsoft SQL Server Gateway You should configure DHCP and Gateway settings The DHCP server is used by the PXE boot ROM to get an IP address as well as other basic networking information subnet mask default gat...

Page 26: ...the Device Manager components that you wish to install then click Next 9 In the Select Program Folder dialog box select the name of the folder to store HP Device Manager 16 Chapter 2 Installing HP Device Manager ...

Page 27: ...10 Click Next to preview the current installation settings 11 Click Next to start installing the selected HP Device Manager component s Installation Procedure 17 ...

Page 28: ...12 Select the language 13 Please wait until the file copying process is finished 18 Chapter 2 Installing HP Device Manager ...

Page 29: ...vice Manager NOTE The DHCP server may need to be configured so that it can be used with Device Manager particularly if it is on the same machine as Device Manager See Configuring DHCP Servers on page 27 for further information 15 Click Next to install the Management Server and Management Gateway services to your machine Installation Procedure 19 ...

Page 30: ...ield can be left blank The Start PXE service when Gateway is started setting determines whether the PXE service will be started along with the Management Gateway The PXE service is always installed along with the Gateway but can be controlled independently of the Gateway by changing this setting to NO if required If this is set to YES when the Gateway is stopped the PXE service will also stop when...

Page 31: ...17 Once you have set up the Gateway click OK to save the settings and continue 18 Click Next to start the Management Server Database configuration Installation Procedure 21 ...

Page 32: ...tabase installation option and click Next to start the configuration Create New database Select the database type PostgreSQL default or MS SQL Server then click OK to continue 22 Chapter 2 Installing HP Device Manager ...

Page 33: ...t the database type PostgreSQL default or MS SQL Server Select the folder where Device Manager has been installed Input the path or click Browse and navigate to a specific location in the Directory Settings box Click OK to continue Installation Procedure 23 ...

Page 34: ...ere Device Manager has been installed Input the path or click Browse and navigate to a specific location in the Directory Settings box Click OK to continue 20 The following message box will appear when the database has been successfully created 21 Click OK to set the Administrator password 24 Chapter 2 Installing HP Device Manager ...

Page 35: ...22 Click OK and you will be informed that the password has been set successfully 23 Click OK 24 Click Next 25 Click Finish to complete the installation process Installation Procedure 25 ...

Page 36: ...ates the service is running a yellow icon indicates the service is starting up and a red icon indicates the service has stopped NOTE You can start stop services and configure the Gateway server again by using the menu options displayed when you right click on the Systray icons An icon for the Management Console will be displayed on the desktop 26 Chapter 2 Installing HP Device Manager ...

Page 37: ...t Server Installed on DHCP Server Machine If Management Server is installed with a DHCP server on the same machine it requires some manual configuration The Management Server installation process installs the HP PXE Service This service provides the PXE remote imaging function The service is automatically started and stopped with the operating system The DHCP server is used by the PXE boot ROM to ...

Page 38: ... optiondef 201 name of your choice STRING 0 then press the Enter key b Type in set optionvalue 201 STRING Management_Gateway_IP_Address 40003 then press the Enter key The Management_Gateway_IP_Address is the address of the server running the Management Gateway service c To confirm that the settings are correct type in show optionvalue all then press the Enter key NOTE When setting optionvalue 201 ...

Page 39: ...Address 40003 2 Restart dhcpd to use the new configuration 3 The HP Device Manager config string should be Management_Gateway_IP_Address 40003 Configuring Routers For PXE to function properly any network that uses DHCP and has multiple subnets should have an IP helper configured in the router between any clients requiring a dynamic IP address and the DHCP server The router will need to be configur...

Page 40: ... udp 68 and press Enter 4 Go to the LAN interface s that serves the PXE workstations 5 Type ip helper address DHCP Server IP address and press Enter 6 Type ip helper address Management Gateway IP address and press Enter NOTE The above IP addresses should be entered without the or characters 30 Chapter 2 Installing HP Device Manager ...

Page 41: ...anel 2 Double click onAdd Remove Programs The Add Remove Programs window will appear 3 Select HP Device Manager from the list of currently installed programs 4 Click Change Remove to activate the Device Manager configuration program 5 You will be asked to confirm your decision Click OK to continue Uninstalling Device Manager 31 ...

Page 42: ...booted Click Finish in the Remove Completed dialog box to reboot the computer or select No before clicking Finish if you intend to reboot the computer yourself later 7 HP Device Manager has now been uninstalled from your system 32 Chapter 2 Installing HP Device Manager ...

Page 43: ...grams HP HP Device Manager HP Device Management Console The Log in dialog box will appear 2 Enter the Server Address of your network s HP Management Server The address can be entered as an IP address or as a machine name If the console is on the same machine as the HP Management Server then enter localhost 3 Enter your Username and Password in their respective fields Logging in to the HP Managemen...

Page 44: ...n window of the HP Management Console appears If this is the first time you have logged into the Management Console and the installer was unable to set up the FTP server automatically the FTP Repository Wizard will appear See Repository Management on page 201 34 Chapter 3 Getting Started ...

Page 45: ...ling you to power on off the client devices shadow a remote client send tasks print device properties discover an agent etc Refer to Toolbar Overview on page 46 for more information Device Pane All clients of the selected OS type that are connected to the server are displayed in this window This pane contains the Device Tree which is hierarchical list of all the client devices sorted with a custom...

Page 46: ... manual tasks and one for tasks generated by rules Status Bar Descriptions of various items in the HP Management Console are displayed here when the cursor moves over them The Gateways Tab Display Clicking the Gateways tab will display information specific to the currently selected gateway Tasks applied to the gateway such as discover devices are listed in the bottom pane 36 Chapter 3 Getting Star...

Page 47: ...y will normally be able to detect most HP Management Agents The gateway functions by listening for a network broadcast message sent when each agent starts up However to ensure that the gateway is able to detect all agents it must be running before each agent is started up If the gateway is unable to detect an agent Discover Agent IP walking DHCP Tag or Agent Configuration can be used instead Disco...

Page 48: ...the gateway and select Discover Device in the menu The Discover Device dialog box will appear 2 Select the gateway in the Select Device Management Gateway list box then select the Walking With IP Range option 38 Chapter 3 Getting Started ...

Page 49: ...ter a Starting IP Address and an Ending IP Address IP walking will search this range of addresses for a reply You can check the progress of the Discover Device task by displaying the Gateways tab and selecting the name of the gateway Look at the tasks pane at the bottom of the Console window To configure an IP scope a Select the Edit option in the IP Search Scope list box to display the Edit IP Wa...

Page 50: ...nts by filling in the Starting IP Address and Ending IP Address The IP address can be copied from another location and pasted here Click Apply to save the settings then OK to exit Walking With IP List 1 Click on the Discover button in the Device Toolbar and select Discover Device in the menu The Discover Device dialog box will appear 2 Select the gateway in the Select Device Management Gateway lis...

Page 51: ...5 Click on OK to search for agents or gateways Once the search has finished a report will show the clients detected by HP Device Manager 6 Click Close to automatically add the successful IP addresses to the Device Pane Discover by DHCP Tag An agent can automatically register with a gateway based on the content of a DHCP tag it receives during start up Add option 202 to DHCP server and set the valu...

Page 52: ...ntrol panel See Configuring Agents on page 156 for details Setting Up Devices in a NAT Environment If your devices are in a NAT environment they will not be able to automatically discover their gateway via DHCP In that case you should use the above procedure to manually set their backup gateway to the appropriate IP address They will then connect to that gateway the next time they are rebooted 42 ...

Page 53: ...P address host name and device IDs This option is very useful in a network containing a large number of devices Refer to Grouping Devices on page 53 for details Device Filter Configure the device filters so as to filter the devices when the Management Console is sending tasks As a result only the required devices can receive and perform the task Refresh Contact the Management Server to refresh the...

Page 54: ...Refer to The Status Snapshot on page 223 for details Table 4 4 Device Menu Check Connection Status Check the network connection status of the agents via Ping and Trace Route Add Add a new device Refer to Adding Devices Using MAC Addresses on page 154 for details Delete Delete the selected device Manual Group Add Folder Rename or Delete Send Task Send a Task Template task to the selected device Ref...

Page 55: ...e category Refer to Importing Exporting Task Templates on page 74 for details Template Plugin Management Manage the plugin of the templates such as import or uninstall plugin etc Table 4 6 Task Menu Pause Pause the selected task Continue Continue the selected task Resend Resend the selected task Cancel Cancel the selected task Cancel All Cancel all tasks Delete Delete the selected task Delete All ...

Page 56: ... dialog box enabling you to send a template task to the currently selected device s Refer to Applying Tasks to Devices on page 76 for details This enables you to print information about the device s currently selected in the device tree Refer to Printing Information About Devices Tasks on page 68 for details This enables you to discover client devices or gateways on the network Refer to Discoverin...

Page 57: ...e and Registry templates Refer to Merging File and Registry Templates on page 111 for details This will display the Task Editor dialog box enabling you to send a template task to the currently selected device s Refer to Applying Tasks to Devices on page 76 for details Toolbar Overview 47 ...

Page 58: ...urrently down or disconnected On the OS tabs devices are represented by the following icons A folder represents a number of devices that have been grouped together using the grouping schemes function A screen icon with a power symbol over it indicates that currently the status of this device cannot be confirmed because a gateway to the device cannot be found A greyed out screen icon with an exclam...

Page 59: ...es that are connected to the server The dialog box lets you see different types of information NOTE The IP address and MAC address in the device properties dialog box can be selected and copied The selected address will be highlighted then you can right click to copy the selected address Click the Grouping tab to set grouping properties which are used as grouping criteria See the Changing Grouping...

Page 60: ... in the Task View and select Edit Device Properties in the menu Deleting Devices To delete a device 1 Right click the device in the Device Pane 2 Select Delete from the menu The selected device is removed from the Device Pane 50 Chapter 4 Using the HP Management Console ...

Page 61: ...way drop down menu then select the Walking with IP Range option 3 Click Next to display the Discover by Range dialog box 4 Either Check the Use Preset IP Scope box and select an IP Search Scope or deselect the box and enter a Starting IP Address and an Ending IP Address IP Walking will search this range of addresses for a reply or You can select the corresponding gateway in the Select Gateway drop...

Page 62: ...ch button in this dialog box Button Function Add Add a new IP address to the IP list Delete Remove an existing IP address from the IP list Import Import a txt or csv file to the IP list Export Export the IP list as a txt file Copy Copy the current IP list Paste Paste a copied IP address 5 Click OK to search for devices 52 Chapter 4 Using the HP Management Console ...

Page 63: ...uration settings Manual Grouping You can create grouping schemes in which you manually assign devices to groups in whatever way you require Defining a Manual Grouping Scheme 1 Display the View menu from the Console s menu bar select Edit Grouping Schemes then click on the Manual scheme tab The Manual scheme tab lists existing manual grouping schemes and enables you to create or edit a grouping sch...

Page 64: ...button in the Device Tree panel and select Manual Group The new grouping scheme will be listed and available for selection 6 Select the new manual grouping scheme Any organizational changes you now make to the devices and folders listed in the Device Tree panel will be saved to this grouping scheme 54 Chapter 4 Using the HP Management Console ...

Page 65: ...ou to automatically group devices by specific properties For example you could create a grouping scheme that will group all devices by their CPU type or agent version You can specify more than one grouping property for a group and you can define up to six customizable grouping properties Once you have defined the properties associated with a dynamic grouping scheme all devices with matching proper...

Page 66: ...and enables you to create or edit a grouping scheme Two schemes are supplied by default _default scheme will group devices by gateway ID whereas _no scheme will not group devices but just list every device managed by Device Manager 2 To create a new dynamic grouping scheme click Add 3 Enter a name for the new grouping scheme then click OK 56 Chapter 4 Using the HP Management Console ...

Page 67: ...Property 1 Customizable grouping property dept Extension Property 2 Customizable grouping property other Extension Property 3 6 Customizable grouping property Note that there are six customizable grouping properties you can use to group your devices as required 5 Once you have selected the properties to use specify the priority of those properties by clicking Up or Down to move the selected proper...

Page 68: ... Grouping Properties Grouping properties are used to group devices into a customized order suitable for your organization s network configuration These groups provide simple management of devices over different departments or different locations Each property name can be renamed as required To rename grouping properties 1 Display the Tools menu from the Console s menu bar and select Configuration ...

Page 69: ...perty The 1st property always remains the 1st property the 2nd the 2nd and so on 4 Click Apply to save the settings 5 Click OK to finish Changing Grouping Properties Grouping properties can be set by entering them into the properties window for each device or assigned by dragging and dropping devices between property groups Setting grouping properties 1 Right click the device whose properties you ...

Page 70: ...in the grouping scheme 2 Click on a device hold down the mouse button then drag the device to another group on the device tree NOTE Devices can only be dragged between groups of the same level on the device tree and groups being dragged between must have a grouping property 3 Release the mouse button and the grouping property for the device will be set to that of the group being dropped into The d...

Page 71: ...the Group tab select Use Static Custom Groups Add Group Name Manual Group and specify a value Once the device agent has registered with the server you will see the device placed in the specified pre assigned group folder if you choose the global manual grouping scheme click the Group By button and select Manual Group _global Grouping Devices 61 ...

Page 72: ...ce Filter 1 Select Device Filter from the View menu 2 Click Add to display the Set New Device Filter Name dialog box You can also click Delete and Edit to remove or modify the existing Device Filters 62 Chapter 4 Using the HP Management Console ...

Page 73: ...vice Filter dialog box 4 Click the browse button in the Edit Criteria section to open the Choose Criteria Key dialog box 5 In the Candidate Criteria Key List select the criteria according to your needs Click OK to return to the Edit Device Filter dialog box Editing the Device Filter 63 ...

Page 74: ...can select one of the lists to modify or delete 8 If multiple filters exist in the Criteria List you can select Satisfy all criteria or Satisfy any criteria Then click Save to return to the Device Filter Management dialog box 9 In the Device Filter Management dialog box you can edit or remove the selected filter according to your requirements 64 Chapter 4 Using the HP Management Console ...

Page 75: ...rator can use the device filters to manage the devices in the network Filter Security You can limit the devices a user can see by assigning a filter to that user as his security filter The procedure is as follows 1 Display the Tools menu and select User Management Editing the Device Filter 65 ...

Page 76: ...click Edit 3 Display the Filter tab 4 Select the filter to use in the Enhanced Filter drop down list When you log on as that user you will see that only the devices allowed by the selected filter are displayed 66 Chapter 4 Using the HP Management Console ...

Page 77: ...nging is diagnostically used to ensure that a host computer which you are trying to reach actually operates Trace Route This diagnostic tool determines the path taken to a destination by sending ICMP Echo Request messages with varying Time to Live TTL values to the destination Each router along the path is required to decrement the TTL in an IP packet by at least 1 before forwarding it Effectively...

Page 78: ...to display the Print Device window Information about all the selected devices is displayed in the window 3 Either click Export to export the list to a csv file Enter a name and click Save OR Click Print Preview to print the device report The Print Preview window opens 4 If you are satisfied with the preview click the printer icon or display the File menu and select Print Click OK if you accept the...

Page 79: ...Operations tab or by selecting from the pop up menu when you right click on a device as described below To shadow a device 1 Select a device or a group of devices in the Device Pane 2 Right click and select Shadow from the pop up menu The Task Editor dialog box will appear 3 Click OK When the Shadow processing task is complete the remote desktop of the terminal will be displayed in a separate wind...

Page 80: ...the Task Pane 2 Right click and select Open VNC Viewer for Shadowing or display the Task menu and select Open VNC Viewer for Shadowing The remote desktop of the client will be displayed in a separate window ready for your operations 70 Chapter 4 Using the HP Management Console ...

Page 81: ...n LAN support of the client s BIOS must be enabled To shutdown reboot or wake a client 1 Select a device from the Device Pane in the main Console window 2 Right click and select Power Management Reboot Wake On LAN or Shutdown from the pop up menu 3 The Task Editor dialog box will appear Click OK to perform the task When the client receives the task a warning dialog box will appear on the screen of...

Page 82: ...plates for convenient access File and Registry A generic template consisting of a customizable combination of copying files deleting files registry changes running operating system commands and pauses Connections Used to get the connection settings of a device Agent Used to define the work mode of the agent push or pull and update the agent version Imaging Used to push or pull flash memory images ...

Page 83: ...t easier to locate templates that are used frequently you can add them to the Favorites tab as follows 1 Select a tab from the Template Pane 2 Right click on the name of the template in the tab 3 Select Add to Favorites from the pop up menu A copy of the selected template is added to Favorites Using Template Sequence Templates You can specify two or more templates to be performed in a specific ord...

Page 84: ...a Task Template 1 Select the Product Type tab and the Category tab into which you want to import the template 2 Display the Template menu from the menu bar and select Import The Open dialog box will appear 3 Select the XML file that you want to import 4 Click Select Import Files The file will be added to the selected tab as a new template To export a Task Template as an XML file 1 Display the Temp...

Page 85: ... a particular device Error Code If the status is waiting and the server is retrying to send the task this indicates what the problem was Start Time Indicates when the task was begun End Time Indicates when the task ended Progress Indicates the progress of a task in a device Task Pane Icons The meaning of the icons displayed in the Task Pane are as follows Task Folder This groups together a number ...

Page 86: ...The task has been cancelled Waiting The task has been scheduled for sending at a later time and has not been sent yet Processing The task has been accepted by the device and is being processed Applying Tasks to Devices You can apply a task to a device from a defined template for the purpose of remote configuration monitoring installing or restricting Assigning a PXE task will cause the thin client...

Page 87: ...d in Using Rules to Automatically Apply Tasks to Devices on page 86 1 Drag a template from the Template Pane and drop it on to a device OR Right click the device and select Send Task from the pop up menu to display the Template Chooser Select a category then a template from the templates list then click Next Task Management 77 ...

Page 88: ...ke changes to the template and specify how and when the task is to be performed 3 The Content tab allows you to change the properties of the task as desired Refer to Creating Editing Task Templates on page 73 for details 78 Chapter 4 Using the HP Management Console ...

Page 89: ...ask option and specify a time the task will be sent to the device as soon as you click the OK button 5 Click OK to apply the task to the device Displaying Task Properties To display the properties of a task 1 In the Task Pane click the box next to the Task Name to list the devices that the task is assigned to Task Management 79 ...

Page 90: ...layed showing detailed information about the assigned task Configuring Task Parameters Select Tools Configuration from the Console s menu bar to open the Configuration Management dialog box then click the Task Parameters option in the option tree pane to expand it 80 Chapter 4 Using the HP Management Console ...

Page 91: ...le you to set the duration HP Device Manager will wait for the execution of tasks You can also specify the start and end time of working hours during which HP Device Manager will not execute tasks Clicking in an option field will cause the Description box to display a short description of that option 1 Select Valid Time and Timeout in the option tree pane of the Configuration Management dialog box...

Page 92: ...e defaults will reset the timeout settings to their defaults and set the working hours to 9 00 start and 17 00 end 3 Click Apply to save the new settings 4 Click OK to exit Write Filter Policy Setting The Write Filter Policy Setting options enable you to specify how the Enhanced Write Filter on XPe devices affects tasks 1 Select Write Filter Policy Setting in the option tree pane of the Configurat...

Page 93: ...ing task will be changed to Paused NOTE This operation only is available for waiting tasks Continuing Tasks To continue a paused task 1 Select a paused task in the Task Pane 2 Right click and select Continue from the pop up menu The status of the paused task will be changed to Waiting NOTE Only paused tasks tasks that have not been sent can be continued Task Management 83 ...

Page 94: ...he Task Pane WARNING Deleting a task that is in progress may damage the OS image For example updating and upgrading tasks pushing imaging tasks and so on Displaying Task Logs To display the log of a task 1 Right click a task in the Task Pane and select View Task Log from the pop up menu A Task Log window will appear 2 Click Close to close the log viewer when you have finished Opening VNC Viewer fo...

Page 95: ...ing a Result Template Right click a ready task and select Open Results Template from the menu to open the results of some tasks such as Get Registry Get Connection Configuration and so on Task Management 85 ...

Page 96: ... either when they are first discovered turned on or rebooted or at a scheduled time This is achieved using Rules 1 Display the Tools menu and select Rules The Rules Management dialog box will appear 2 Click the Add button to display the Rule Editor dialog box 3 Enter an appropriate Name to identify the rule 86 Chapter 4 Using the HP Management Console ...

Page 97: ...button The Filter Chooser dialog box will appear 5 Select the device filter to use from the list or click Add to create a new filter then click OK The Filter field will now display Set and there will be a blue tick box Using Rules to Automatically Apply Tasks to Devices 87 ...

Page 98: ...activated whenever a device is turned on or rebooted Selecting Scheduled will activate the task at the time specified by the additional Schedule Task settings now displayed in the Rule Editor dialog box 7 Specify the task to be performed using the Task Template Options Select the device operating system from the OS list Select the type of template to use from the Category list 88 Chapter 4 Using t...

Page 99: ... you can disable it for now by unchecking the box 9 Click OK to create the rule The new rule will now be listed in the Rules Management dialog box Note that you can enable or disable each listed rule using the check box in the Enabled column You can check the progress of tasks activated using rules by displaying the Rule Tasks tab in the Management Console s Tasks pane Using Rules to Automatically...

Page 100: ...click an existing template in the Template Pane or right click a template then select Properties from the pop up menu 2 Specify your requirements for the template using the options available then click the Save as button and enter a name for the new template 3 To apply the template to a device or group of devices either drag the template from the Template Pane and drop it on to the device or group...

Page 101: ... and specify when and how the task defined in the template is to be performed If you do not select the Schedule Task option and specify a time the task will be applied to the device as soon as you click the OK button 5 Click OK to apply the task to the device Performing a Task 91 ...

Page 102: ... connection is properly configured and tested on the network where the connections will be used 1 Configure a thin client device with the required connection settings and ensure that the connections work on the network where they will be used 2 Run the Management Console and display the name of the device with the correct connections in the device tree 3 Select the Connections tab in the Template ...

Page 103: ...5 Enter a name for the template which will be created to store the connection settings 6 Click the Save as button enter a name for this template then click OK Changing Connection Settings 93 ...

Page 104: ...o apply the task to the client device 9 The connection settings will be copied from the device and stored in a new template which will appear in the Templates Pane with the name you specified in step 5 10 You can now drag and drop this new template on devices in the device tree to apply the connection settings to them 94 Chapter 5 Common Tasks ...

Page 105: ... changed using templates listed on the Settings tab in the Template Pane Cloning Settings 1 Double click the _Clone Settings template to display the Template Editor 2 Use the check boxes to indicate which settings to retrieve from the device Changing Device Settings 95 ...

Page 106: ...with the correct settings in the device tree The Task Editor is displayed 6 Click OK to apply the task to the client device 7 The settings will be copied from the device and stored in a new template which will appear in the Templates Pane with the name you specified in step 4 8 You can now drag and drop this new template on devices in the device tree to apply the settings to them 96 Chapter 5 Comm...

Page 107: ...Applying Settings 1 Double click the _Apply Settings template to display the Template Editor Changing Device Settings 97 ...

Page 108: ...2 Click the Edit button 3 Use the check boxes to indicate which settings to edit 98 Chapter 5 Common Tasks ...

Page 109: ...e settings titles on in the left hand pane to configure individual settings 5 Once the settings are configured navigate to the Summary Page This lists all settings that will be changed by this template Changing Device Settings 99 ...

Page 110: ... the Template Editor 7 Click the Save as button enter a name for this template and then click OK 8 Drag and drop the template on the name of the device with the correct settings in the device tree The Task Editor will be displayed 100 Chapter 5 Common Tasks ...

Page 111: ...Configuring Display Settings 1 Select the settings to be modified 2 Modify the values for each selected setting Changing Device Settings 101 ...

Page 112: ...Configuring Network Settings 1 Select the settings to be modified 2 Modify the values for each selected setting 102 Chapter 5 Common Tasks ...

Page 113: ...Configuring Time Settings 1 Select the settings to be modified 2 Modify the values for each selected setting Changing Device Settings 103 ...

Page 114: ...Configuring Keyboard Settings 1 Select the settings to be modified 2 Modify the values for each selected setting 104 Chapter 5 Common Tasks ...

Page 115: ...Configuring Mouse Settings 1 Select the settings to be modified 2 Modify the values for each selected setting Changing Device Settings 105 ...

Page 116: ...Configuring Region Settings 1 Select the settings to be modified 2 Modify the values for each selected setting 106 Chapter 5 Common Tasks ...

Page 117: ...Configuring Internet Explorer Settings 1 Select the settings to be modified 2 Modify the values for each selected setting Changing Device Settings 107 ...

Page 118: ...Configuring Firefox Settings 1 Select the settings to be modified 2 Modify the values for each selected setting 108 Chapter 5 Common Tasks ...

Page 119: ...sub tasks 1 Select the File and Registry tab in the Template Pane 2 Double click the _File and Registry template to display the Template Editor 3 Click Add to add a variety of sub tasks Refer to the following tables for more information on each sub task Click Edit to edit a sub task Click Delete to delete the selected sub task Click Up and Down to rearrange the sub tasks as required 4 After modify...

Page 120: ...h On Device Table 5 3 Registry Sub Task Item Description Add Key Registry tree Add a key at the selected location on the tree Add Value Registry tree Add a value on the selected key Rename Registry tree Rename the selected item Delete Registry tree Delete the selected item Action Registry settings The action to be applied to the registry table Set to add to add a key or delete key to delete a key ...

Page 121: ... for the previous command to finish before processing or set to No for simultaneous execution of commands Table 5 5 Pause Sub Task Item Description Hours Minutes Seconds The duration of time to pause processing of the template often in order to wait for certain events for example a system restart Merging File and Registry Templates Two or more File and Registry templates can be merged together to ...

Page 122: ...4 Enter a name for the new template when prompted 5 A new File and Registry template will be created with all of the sub tasks of the original templates combined 112 Chapter 5 Common Tasks ...

Page 123: ...wnload files from the console to a device through the FTP Repository Both are achieved using the _File and Registry template 1 Select the File and Registry tab in the Template Pane 2 Double click the _File and Registry template to display the Template Editor Copying Files 113 ...

Page 124: ...3 Click the Add button and select Copy Files 4 Click OK 5 Select the FTP Repository to use from the list box 114 Chapter 5 Common Tasks ...

Page 125: ... the wildcards and For example means zero or more characters means one character com jar means the file is named com jar c abc c abc c abc all mean the same thing that is all the files under directory c abc a means all the files that start with the letter a a means all the files that end with the letter a If Copy Recursively is set to Yes both files and sub directories matching the wildcard patter...

Page 126: ...files to be copied A Copy Files sub task will be added to the Sub Task list of the template 9 Click Save as to save the template with a new name 10 Drag and drop the template on the device you want to copy files to from 116 Chapter 5 Common Tasks ...

Page 127: ...ws XP Embedded OS To execute DOS commands you need to write them to a batch file saved with the suffix bat then execute the batch file The Windows environment variable PATH may be different on each device so it is important to enter the full path to each command to make sure it can be found on the device For example to execute an executable file named xxx exe in a directory named C Program Files e...

Page 128: ...3 Click the Add button and select Command 4 Click OK 5 Specify the command to be executed by clicking in the Command column and entering the appropriate information 118 Chapter 5 Common Tasks ...

Page 129: ...the devices where you want the commands to run Remote Execution of Windows Scripts Windows Scripting Host is a comprehensive scripting infrastructure for the Microsoft Windows platform provides script engines Visual Basic Scripting Edition and Microsoft JScript which can be embedded into Windows applications and an extensive array of supporting technologies that make it easier for script users to ...

Page 130: ... big as they have to be and in some cases may only be a few kilobytes of information and registry changes are similarly small This speeds the update process and helps alleviate bandwidth impact on busy networks and low bandwidth connections HP provides add ons to add software to thin clients such as Adobe Acrobat Reader Add ons may also be provided by HP Technical Support to help diagnose customer...

Page 131: ...2 Run the HP Management Console and select Tools Repository Management from the menu bar The Repository Management dialog box will appear Add ons 121 ...

Page 132: ...lay field select the appropriate Add ons option from the drop down list For this example we will be using a NeoLinux 4 add on to install Adobe Acrobat Reader to NeoLinux 4 thin clients so NL4 Add ons is selected 122 Chapter 6 Advanced Tasks ...

Page 133: ... to browse to the directory containing the add on you downloaded in step 1 Select the folder containing the add on files in our example it is Adobe_Acrobat_7 0 9 NL4 0 1 6002 then click Choose The Relay FTP Repository field will display the name of the FTP Repository to use for relaying files You can change this if required Add ons 123 ...

Page 134: ...Next to start copying the add on files to the relay FTP Repository A message box will be displayed once the add on files have been successfully uploaded to the relay FTP Repository 124 Chapter 6 Advanced Tasks ...

Page 135: ...he Server Repository The Repository Management dialog box should now display the name of the add on in the Elements on Server Repository field 8 Select the name of the FTP Repository to which you want to transfer the add on from the Elements on FTP Repository drop down list box Add ons 125 ...

Page 136: ... in the FTP Repository it can be applied to client devices using a template 10 Click Close to exit Repository Management 11 Click on the OS tab for the operating system supported by the add on 12 In the Task Templates pane click the Software Update tab then double click on the _Add on template to display the Template Editor 13 Select the FTP Repository where the add on resides in the FTP Repositor...

Page 137: ...will then display actions which can be performed using the add on In this case the only action is Install NOTE If the add on is not displayed in the Add on field check that you are displaying the Task Templates pane in the correct OS tab NeoLinux 4 in our example Add ons 127 ...

Page 138: ...ve as button and save the template using a name that enables you to easily identify what it does The Task Templates pane will now display the new add on template on the Software Update tab 128 Chapter 6 Advanced Tasks ...

Page 139: ...ag and drop it on the name of the device s in the device tree panel The Task Editor dialog box will appear 17 If you want the add on to be applied to the thin client s immediately click OK Otherwise you can schedule a time for the add on to be applied by clicking the Schedule Batch Control tab Add ons 129 ...

Page 140: ... option from the Select an element type to display list Importing Images Image files from an external source i e not created from your local HP Device Management System can be imported into an FTP Repository as described in Importing an Element into the Repository on page 206 Transferring Image Files Between Repositories An image file must be stored in an FTP Repository in order for it to be appli...

Page 141: ...From a Client You can pull copy a PXE image from any client managed by HP Device Manager and store it as a img file in the Repository so that it can be pushed written to other clients This is achieved using the _PXE Imaging template To pull a PXE image from a device 1 For Neoware devices make sure the BIOS settings of the client device from which you want to pull an image are as described in Clien...

Page 142: ...you can easily identify it once it is stored in the FTP Repository 7 If you need to overwrite any files that already exist in the FTP Repository select Overwrite old files on FTP Repository 8 Click the Save as button enter a name for this template then click OK The template will be created and listed in the Task Templates pane ready for you to apply to devices 132 Chapter 6 Advanced Tasks ...

Page 143: ...9 Select the template then drag and drop it on the name of the client in the Device Tree from which you want to pull an image The Task Editor will appear Images 133 ...

Page 144: ...ed successfully the client will reboot as normal and the Tasks pane will indicate the task has finished An image file has now been created in the FTP Repository you specified in step 4 Pushing a PXE Image to a Client You can push write a PXE image stored in an FTP Repository to any client managed by HP Device Manager as long as it contains enough Flash storage This is achieved using the _PXE Imagi...

Page 145: ...e field NOTE The PXE Image Name field will only list the names of PXE images if the image files have been transferred from the FTP Repository to the Server Repository using the Repository Management tool However you can manually enter the name of the image file in this field if it is not in the Server Repository as long as it is present in the FTP Repository you have selected in the template 7 Cli...

Page 146: ...that the device will reboot in 15 seconds The client will shut down then start up in DOS mode and run the utility which copies the image file from the FTP Repository to its flash storage Note that this may take some time The progress of the task will be indicated in the Tasks pane of the Console When the task has been completed successfully the client will reboot with the new image and the Tasks p...

Page 147: ...le click on the _Clone Image template 2 In the Template Editor Imaging dialog box select the FTP Repository where the cloned image will be stored 3 In the Image Name field enter a name for the cloned image that will be stored in the FTP Repository 4 If you need to overwrite any files that already exist in the FTP Repository select Overwrite old files on FTP Repository 5 In the Save result as templ...

Page 148: ...K A new template will appear in the Task Templates pane 7 Drag and drop this template on the device whose image you want to clone in the Device Tree The Task Editor dialog box will appear 8 Click OK to apply the task to the device immediately 138 Chapter 6 Advanced Tasks ...

Page 149: ...oot again 11 The Tasks pane in the Management Console will continue to indicate that the task is processing The cloned image is being compressed When the task has finished a new template will appear in the Task Templates pane with the name you specified in step 5 the result template 12 You can now use this template to apply the cloned image to other devices of the same model type and identical fla...

Page 150: ...Repository where it is stored Updating Images The _Update Image template on each OS tab enables you to apply images to devices without using a PXE Server To update the image on one or more devices 1 In the Management Console display the OS tab containing the name of the client s to be updated with the new image in the Device Tree 140 Chapter 6 Advanced Tasks ...

Page 151: ...een transferred from the FTP Repository to the Server Repository using the Repository Management tool However you can manually enter the name of the image file in this field if it is not in the Server Repository as long as it is present in the FTP Repository you have selected in the template The Image Information box below will provide details of the OS build version and image size for the image w...

Page 152: ...6 Drag and drop the template on to the device s whose image is to be updated The Task Editor dialog box will appear 7 Click OK to apply the image update task to the device s 142 Chapter 6 Advanced Tasks ...

Page 153: ...the existing settings can be cloned from a device using the Get Registry template and then modified Getting Registry Settings HP Device Manager can clone the system registry of a thin client device The procedure is as follows 1 Select the OS tab corresponding to the operating system of the device from which you want to get registry settings Changing Registry Settings 143 ...

Page 154: ...2 Select the File and Registry tab in the Task Templates pane then double click on the _Get Registry template to display the Template Editor 144 Chapter 6 Advanced Tasks ...

Page 155: ...er the name of the registry node from which you want to retrieve settings e g desktop for desktop settings then click OK The name of the new node will appear on the Registry tab of the Template Editor Changing Registry Settings 145 ...

Page 156: ...4 In the Save result as template field enter a name for the template which will be created to store the result 146 Chapter 6 Advanced Tasks ...

Page 157: ...5 Click Save as and enter a name which indicates the purpose of this template get desktop settings 6 Click OK and the new template will appear in the Task Templates pane Changing Registry Settings 147 ...

Page 158: ...7 Drag and drop this template on the device in the Device Tree from which you want to get registry settings The Task Editor dialog box will appear 148 Chapter 6 Advanced Tasks ...

Page 159: ...ep 4 9 To view the retrieved registry settings double click on the result template to display the Template Editor double click on the Registry entry in the Sub Task box to display the Configure Registry Sub Task dialog box then click on the registry node in the Registry Tree panel to display the settings Editing Registry Settings 1 Select the File and Registry tab in the Template Pane Changing Reg...

Page 160: ...2 If you are editing a previously generated _Get Registry task result template double click the name of that template then double click Registry in the Sub Task box 150 Chapter 6 Advanced Tasks ...

Page 161: ...nd Registry template to display the Template Editor then click the Add button Select Registry in the Sub Task Chooser then click OK 4 The Configure Registry Sub Task dialog box will be displayed enabling you to edit registry settings Changing Registry Settings 151 ...

Page 162: ...is enables you to rename the selected item Delete This enables you to remove the selected item The Registry Settings box will display the current settings of the key selected in the Registry Tree It is divided into the following columns Action Indicates the action to be applied to the registry table add or delete a key Click in the field to change the current setting Type Indicates the type of reg...

Page 163: ... Delete Key and Value is selected the selected key and all values under it will be deleted Note that there must not be any values under the specified key 5 When you have finished modifying the template click the Save as button and enter a name for the new template 6 Click OK The new template will be created and its name will appear in the Template Pane 7 You can now apply the new registry settings...

Page 164: ...be fully managed by HP Device Manager until the agent on the device reports to the HP Management Server properly The primary use of this feature is if the device is not working and needs a new image An image can be pushed to the device using a template Another way to use this feature is to Wake On LAN a device that has not previously been reported to the HP Management Server and therefore is not d...

Page 165: ...ct with the device from the Neoware Management Gateway ID drop down list 4 Click OK to add the device A new device will appear in the device tree with the name deviceX where X is a number This device will appear as turned off but you can still interact with the device For example you can use Send Task to send a new Imaging template to the device or Wake on LAN to attempt to start up the device Add...

Page 166: ...late enables you to specify how often it pulls tasks from the Management Gateway set the delay scope and specify the type of log information that will be generated 1 Double click the _Configure Agent template on the Agent tab of the Template Pane 2 Select the Pull Interval from the list 3 Select the Delay Scope from the list 156 Chapter 6 Advanced Tasks ...

Page 167: ...emplate enables you to apply the latest version of the Agent file to client devices Agent update files must be added to an FTP Repository using Repository Management before they can be applied to client devices 1 Double click the _Update Agent template on the Agent tab of the Template Pane 2 Specify the location of the Agent update files by selecting from the FTP Repository list Configuring Agents...

Page 168: ...tton to check whether the correct Agent files are located on the specified FTP Repository 4 Click Save as to save the template with a new name 5 Drag and drop the template on the device s you want to update 158 Chapter 6 Advanced Tasks ...

Page 169: ...Each user account can have customized permissions according to their level of need These are assigned through the user groups system Adding Users 1 Display the Tools menu from the Console s menu bar and select User Management User Management 159 ...

Page 170: ...permissions to use HP Device Manager This user name can be used to log in to the console the next time the console starts Deleting Users 1 Display the Tools menu from the menu bar and select User Management 2 Select a user in the User Management dialog box 3 Click Delete then Yes to confirm that you want to delete the selected user from the list 4 Assigning Users to Groups 1 In the User Management...

Page 171: ...d to add the user to a new group or Delete to remove the user from the selected group Changing a User s password 1 In the User Management dialog box right click on the name of the user whose password needs to be changed User Management 161 ...

Page 172: ...he New Password for the user then re enter it in the Confirm Password field 4 Click OK to finish NOTE When you log in as root for the first time it is strongly recommended that you change the password from the default 162 Chapter 7 Configuration Management ...

Page 173: ... and select User Management 2 Select the Groups tab 3 Click Add to add a new group This group can now be assigned a set of permissions and then users can be assigned to this group Assigning Permissions to Groups 1 In the All Groups list right click the group you wish to modify 2 Select Properties in the pop up menu User Management 163 ...

Page 174: ...s you wish to assign to the group 5 Click OK to finish Assigning Users to Groups 1 Right click the group you wish to modify in the Groups tab of the User Management dialog box 2 Select Properties in the pop up menu 164 Chapter 7 Configuration Management ...

Page 175: ...3 Select the Users tab 4 Use the Add and Delete buttons to modify the members of this group 5 Click OK to finish User Management 165 ...

Page 176: ... and Active Directory Users and Groups in an Active Directory or other LDAP servers can be used to log in to HP Device Manager This allows reuse of existing login accounts and also simplifies the management of who has administrative privileges with Device Manager Configuration To configure a connection to a LDAP Server 1 Display the Tools menu from the Console menu bar and select Configuration 166...

Page 177: ...Click Get Key From Host A connection will be created to the LDAP server and the Host Key will be saved OR Click Import From File Browse to the Host Key certificate file in one of the following formats Key Export File Host keys can often be exported to a file from the LDAP server For the Microsoft Active Directory IIS platform this Export File can be obtained from http your ldap server certsrv cert...

Page 178: ...for further details about the Base DN Examples of Base DNs dc testnet dc com o company c US Specify the RDN Attribute The RDN Relative Distinguished Name attribute is the LDAP attribute that specifies the login name of the user Common values for this include sAMAccountName Active Directory UID and CN 168 Chapter 7 Configuration Management ...

Page 179: ...en Active Directory Users and Computers and double click the search user On the General tab of this Properties window is shown the Display Name This Display Name is the LDAP CN In the example shown above for a Display Name of hpdm search user in the Users directory of the domain testnet com the DN will be CN hpdm search user CN Users DC testnet DC com 9 Finally test the configuration by clicking t...

Page 180: ...lick the Import from LDAP button The Import Users and Groups dialog box allows a User or Group to be located via Browse and Search The properties of a LDAP object can be evaluated with the Show Attributes button Users and Groups can be added and subsequently imported 170 Chapter 7 Configuration Management ...

Page 181: ... LDAP objects is shown in the left side of the dialog box 2 Directories can be expanded by clicking the Plus button to the left of a Directory 3 Some places in the LDAP tree may have many results If so a blue Show 20 more entry will be present Click Show 20 more to show more results User Management 171 ...

Page 182: ...is being searched for An asterisk can be used as part of the Search Value This permits searching when the full Search Value is unknown Example Searching Attribute UID with an Equals comparison for Value smith testnet com will match all users with a UID that end with smith testnet com c The Comparison in the middle of the query offers several ways to compare the value of the attribute to what you a...

Page 183: ...d 1 Locate the User or Group either by Browse or Search 2 Add the User or Group by either Double clicking the User or Group OR Click the User or Group and click the Add button near the bottom left of the dialog box 3 The User Group should now be on the right side NOTE The Users and Groups are not imported until the Import Button in the bottom right is clicked Be sure to click the Import button whe...

Page 184: ...ocate the Users or Groups with Browse or Search 2 Add the User or Group 3 Click the Import button in the lower right corner The imported Users and Groups will now be visible in the User Management dialog box 4 If a Group has been imported the privileges of the group must be assigned Please see User Management on page 159 174 Chapter 7 Configuration Management ...

Page 185: ...the left hand tree pane 3 Different server profiles can be used to access different FTP servers or different parts or accounts of the same FTP server Click Add to configure a new server 4 Enter a repository name to be used by HP Device Manager to refer to the new repository then click OK 5 Fill in the Server Address Username Password and Path settings For example FTP Repositories 175 ...

Page 186: ...he repository you want to delete in the FTP Repositories list click Delete then Yes to confirm Exporting a Repository 1 Select Tools Configuration from the Console s menu bar 2 In the Configuration Management dialog box select the FTP Repositories item in the left hand tree pane 3 Select the repository you want to export in the FTP Repositories list then click Export 4 Browse to the location where...

Page 187: ... You preset a default server To do this select FTP Repositories in the left hand tree pane of the Configuration Management dialog box select the name of the FTP Repository to use by default in the FTP Repositories list then click the Set Default button Auto Mapping The HP Management Server will find the corresponding FTP server for each device according to the mapping defined in the FTP Mappings d...

Page 188: ...menu bar expand the FTP Mappings item in the left hand tree pane of the Configuration Management dialog box then select either Device FTP Mapping or Subnet FTP Mapping Listing Devices their FTP Servers You can list devices and their FTP servers by selecting the Device FTP Mapping item in the left hand tree pane of the Configuration Management dialog box A color code indicates how each device s FTP...

Page 189: ...the new FTP server Green Uses a static FTP server specified by the administrator NOTE An administrator can change the FTP settings of a device or a subnet at any time The administrator can also change the default FTP server and that will affect all the devices that use this option NOTE HP Device Manager will automatically map any new device added to the network FTP Mappings 179 ...

Page 190: ...y a server with highest broadband The default FTP server can be changed at any time so that the subnets assigned default FTP would connect to the new FTP server Green Uses an FTP server specified by the administrator For subnets where this is the case the administrator can change their FTP settings to automatic mapping or default Filtering Devices or Subnets For companies with a large number of de...

Page 191: ...e Device FTP Mapping and the Subnet FTP Mapping tabs click Filter to display a dialog box which enables you to filter the listing in various ways Choose one of the filtering options then click OK FTP Mappings 181 ...

Page 192: ...Configuration from the Console s menu bar 2 In the Configuration Management dialog box select the Grouping Property Name item in the left hand tree pane 3 Enter the name of the grouping property in the relevant Grouping Property Name field 4 Click OK when you have finished 182 Chapter 7 Configuration Management ...

Page 193: ... hand tree pane The Task Parameters item consists of two sub items Valid Time and Timeout and Write Filter Policy Setting These are described in the following sections Valid Time and Timeout The Valid Time and Timeout options enable you to set the duration HP Device Manager will wait for the execution of tasks You can also specify the start and end time of working hours during which HP Task Parame...

Page 194: ... General Timeout General Batch Interval PXE Batch Interval and FTP Batch Interval Set the amount in devices for each category General Batch Amount PXE Batch Amount and FTP Batch Amount Check the Exclude Working Hours option box to input the start and end time of working hours Clicking Restore defaults will reset the timeout settings to their defaults and set the working hours to 9 00 start and 17 ...

Page 195: ...cify how the Enhanced Write Filter on XPe devices affects tasks 1 Select Write Filter Policy Setting in the left hand tree pane of the Configuration Management dialog box 2 Choose one of the three policy options 3 Click Apply to save the new settings then OK to exit Task Parameters 185 ...

Page 196: ... to show progress information for PXE image tasks The VNC Access Password fields enable you to specify a password that must be supplied to enable shadowing Note that these fields cannot be blank If the Cancel Task option is checked a cancel task command will be sent to the Management Gateway when deleting tasks from the Console If the Try Once option is checked the Management Gateway will only att...

Page 197: ... and password for three telnet configurations Select Tools Configuration from the Console s menu bar to display the Configuration Management dialog box then select the Status Walker Configuration item in the left hand tree pane Clicking in an option field will cause the Description box to display a short description of that option Status Walker Configuration 187 ...

Page 198: ...y Access Control These are accessed by selecting Tools Authentication Management in the Console s menu bar Key Management An Authentication Key is a plain text password which is input on the Management Console The key will be passed to the devices during the key update process The devices will check the key passed by Management Server when executing tasks To update the current Authentication Key 1...

Page 199: ...ified time Expiration Interval the Key will expire i e no longer in use and the agent will revert to its initial key HP recommends that user passwords contain at least eight characters letters of both upper and lower cases numbers and punctuations as well as letters To export all Authentication Key s 1 Click the Export All Key s button in the Key Management window to display the Export dialog box ...

Page 200: ...ication Key s 1 Click the Import Key s button in the Key Management window to display the Import dialog box 2 Browse for the exported ks file then click the Import button 3 The system will prompt you to enter the KeyStore password 4 Enter the KeyStore Password then click the OK button Viewing the Key Update Log To view the Key Update Log click the View Update Log button in the Key Management windo...

Page 201: ...ment Console When a gateway is discovered by the Management Server the gateway is set as Unknown status The Management Server will not establish any connection with a gateway nor receive any messages sent by the banned gateway unless the gateway is acknowledged To control Gateway access manually 1 Select Tools Authentication Management Device Management Gateway Access Control from the Console s me...

Page 202: ...owledge or Ban button to recognize or ban the selected gateway NOTE If the Manually control Gateway access option is unchecked the gateway with the Unknown status is regarded as Acknowledged When this option is selected the gateway with the Unknown status is regarded as Banned and you need to configure the status of the gateway manually 192 Chapter 7 Configuration Management ...

Page 203: ...Report Management Adding a Report Template To add a report template 1 Select Tools Report Management from the Console s menu bar to display the Report Management window Report Management 193 ...

Page 204: ...ut a report template name 3 Click OK to open the Edit Report Template window In the Edit Criteria field click the button to open the Choose Criteria Key window Select a criteria key in the Candidate Criteria Key List After you have made the selection click OK to return to the Edit Report Template window 194 Chapter 7 Configuration Management ...

Page 205: ...4 In the Edit Criteria field select or enter the criteria conditions in the two drop down lists Report Management 195 ...

Page 206: ...en click Update to renew the restricted condition NOTE The Report Template can contain several criteria and each criteria could have one of two kinds of relationships Satisfy All Criteria or Satisfy Any Criteria So you can select either of them to generate reports 196 Chapter 7 Configuration Management ...

Page 207: ... File To import a report plug in file 1 Click Import in the Report Management window then select a plug in file jar 2 Click Import Plug in File to import the file and return to the Report Management window A new report type is added to the Report Types list You can remove a report type from the list by selecting it then clicking the Delete button You will be prompted to confirm that you want to de...

Page 208: ... report using a report template 1 In the Report Management window select a report type from the Report Types list and all the report templates belong to the selected type will be displayed in the Report Templates list 198 Chapter 7 Configuration Management ...

Page 209: ...2 Select a template from the list then click Edit or double click on the template to view the template s content 3 Click Generate Report to preview the report Report Management 199 ...

Page 210: ...t it then click the OK button 4 The imported plugin will be displayed as a new tab with a new template in the Template Pane Removing a Template Plugin To remove a Template Plugin 1 In the Template Plugin Management window select a record and click the Uninstall button 2 You will be prompted to confirm that you want to uninstall the selected template Click Yes to uninstall 3 The template tab associ...

Page 211: ...Repository The Repository Management tool is used to import elements into the Server Repository and then transfer them to the relevant FTP Repository An element must be transferred to an FTP Repository before it can be applied to clients When you log in the HP Device Manager Console for the first time you will be automatically prompted to create an FTP Repository using the FTP Repository Wizard as...

Page 212: ...sitory Wizard is not displayed already select Tools Configuration in the Console s menu bar select FTP Repositories in the left hand tree pane then click the Launch FTP Wizard button in the top right corner The Welcome screen will appear 202 Chapter 8 Repository Management ...

Page 213: ...2 Click Next to display the FTP Repository Name screen 3 Enter a name to identify this FTP Repository in the FTP Repository Name field Configuring the Repository 203 ...

Page 214: ...s it The User Name and Password must have write permissions for the server Enter a directory on the FTP server that will be used to store the FTP Repository When you click Next the FTP Repository Wizard will search for the directory and if an existing FTP Repository is found at that location it will use it If an existing FTP Repository is not found you will be asked if you want to create the direc...

Page 215: ... click Next to create it 7 Click Finish to close the FTP Repository Wizard The FTP Repository is now ready for you to add elements to it using the Repository Management tool as described in Adding Elements to the Repository on page 206 Configuring the Repository 205 ...

Page 216: ... FTP server must be selected to temporarily hold the element which is then automatically transferred to the Server Repository The Repository Management tool is displayed by selecting Tools Repository Management from the Management Console s menu bar The following section describes how to use it to import an element into the Server Repository then transfer it to an FTP Repository Elements created t...

Page 217: ...2 Select Tools Repository Management from the Management Console s menu bar The Repository Management dialog box will appear Adding Elements to the Repository 207 ...

Page 218: ...element type to display field select the appropriate element option from the drop down list 4 Click the Add from local file button to display the Add Element to Server Step 1 dialog box 208 Chapter 8 Repository Management ...

Page 219: ...field will display the name of the FTP Repository to use for relaying element files You can change this if required 6 Click Next to start copying the element files to the relay FTP Repository A message box will be displayed once the element files have been successfully uploaded to the relay FTP Repository Adding Elements to the Repository 209 ...

Page 220: ...ository The Repository Management dialog box should now display the name of the element in the Elements on Server Repository field 8 Select the name of the FTP Repository to which you want to transfer the element from the Elements on FTP Repository drop down list box 210 Chapter 8 Repository Management ...

Page 221: ...k the Upload button Once the element has been transferred it will be listed in both the Server Repository and FTP Repository fields Now that the element is in the FTP Repository it can be applied to client devices using the appropriate task template Adding Elements to the Repository 211 ...

Page 222: ...ate Sometimes you may need to perform a persistent write to in order to run commands utilities scripts etc which require changes to be saved This can be achieved using the third file system fs org which is mounted from the same source as It is possible to create modify or remove files persistently in fs org but as it is mounted as read only you need to remount it to be writable before making any c...

Page 223: ...2 Double click the _File and Registry template to display the Template Editor 3 Click the Add button and select Command 213 ...

Page 224: ...ell Any commands you specify in this dialog box will now be directed to fs org which will be mounted as writable 6 Specify the command s to execute then click OK when you have finished 7 Select the Reboot after all subtask finished option 8 Click Save As to save the template under a new name 9 Drag and drop the template on the devices where you want the commands to run 214 Appendix A Performing a ...

Page 225: ...ces Status Walker and Status Snapshot The Status Walker The Status Walker tool makes a list of all the IPs available and walks to them it brings back their status information and displays it This status report is made in real time The information is stored in a database placed on the server The Status Walker 215 ...

Page 226: ...The Status Walker option is only available for Windows gateways 1 Display the Tools menu from the Console s menu bar and select Status Walker to display the following dialog box 216 Appendix B Status Walkers ...

Page 227: ...2 Click Add to create a new walking schedule or Edit to modify an existing one The Schedule Editor dialog box will appear The Status Walker 217 ...

Page 228: ...e scope to use in the Walk the Scope drop down menu or select Edit to define a new scope Selecting Edit will display the Scope Management dialog box which enables you to add edit or remove scopes 218 Appendix B Status Walkers ...

Page 229: ...ed defining scopes Click Close in the Scope Manager dialog box to return to the Schedule Editor The scope s you defined will be listed in the Walk the scope field ready for selection 5 Select the Gateway to use 6 Use the Schedule options to specify the time and frequency of the task 7 Click OK The results of scheduled walking tasks will be displayed in the Walking Tasks pane at the bottom of the S...

Page 230: ...Selecting a Finished walking task then clicking the View button will display the status of devices found 220 Appendix B Status Walkers ...

Page 231: ...The Status Walker 221 ...

Page 232: ...er Configuration item in the left hand tree pane NOTE You can display a short description of each option by clicking in the option field 3 Enter a value for the Walking Group Size 4 Define a value for Walking Timeout 5 Set the number of Walking Retry Times 6 Configure the 1st 2nd and 3rd Telnet by typing in a Username and Password for each one of them 7 Click Apply to save the settings 8 Click OK ...

Page 233: ...s it on the server to be displayed when the tool is opened This tool does not work in real time The Status Snapshot settings allow the administrator to schedule the walk and set the frequency 1 Display the Tools menu from the Console s menu bar and select Status Snapshot The Status Snapshot dialog box will appear The Status Snapshot 223 ...

Page 234: ...ialog box will appear 3 Schedule the status snapshot task by specifying its Frequency and the Start Time 4 Click OK 5 Click Close The results of the scheduled status snapshot tasks will be displayed in the Status Snapshot Tasks pane at the bottom of the Status Snapshot dialog box 224 Appendix B Status Walkers ...

Page 235: ...Selecting a Finished status snapshot task then clicking the View button will display information about the devices found The Status Snapshot 225 ...

Page 236: ...226 Appendix B Status Walkers ...

Page 237: ...lformed 8 Task is not found in the Management Gateway 9 Management Agent information is lost in Management Gateway Management Server is synchronizing Management Agent information with Management Gateway Please resend the task another time 10 Management Gateway failed to send task to Agent 201 Image size larger than flash size 202 Cannot connect to FTP Server 203 Login error 204 Image file does not...

Page 238: ...format 304 Failure pulling image image file already exists 305 Failure uploading file to FTP Server 306 Failure executing PXE task flash unsupported 307 Failure uploading MD5 file 308 Failure finding PXE server 309 Failure pushing image file file does not exist 310 Failure pushing image MD5 file file does not exist 311 Failure downloading image file from FTP server 312 Failure downloading MD5 file...

Page 239: ...Clone or not 14002042 Unknown task ID 14002052 Unknown item parameter 14002062 Unknown FTP parameter 14002072 Unknown task content 14002082 Attachment error 14003012 Set display parameter failure 14003022 Set DNS failure 14003032 Set Gateway failure 14003042 Set host name failure 14003052 Set IP mask failure 14003062 Set IP failure 14003072 Set DHCP failure 14003082 Get display parameter failure 1...

Page 240: ...32 Create VNC process failure 14005002 Verify MD5 failure 14006012 Connect FTP failure 14006022 FTP error 14006032 Could not find specified file or dir in FTP 14006042 Invalid file 14006052 No update file found 14007012 Invalid Write Filter 14007022 No Write Filter driver found 14007032 Write Filter error 14007042 Write Filter enabled 14008012 Retry update key 14008022 Get new key failure 14008032...

Page 241: ...4020052 Create description file error 14020062 Image info from task is different to info from description file on FTP Server 14020072 Image file already exists on FTP Server 14020082 Prepare info for update ini error 14020092 Write info to update ini error 14020102 Execute SwitchOS cmd error 14020112 Not enough space available 14020122 Copy menu 1st file from C Windows system32 Grub to d Windows S...

Page 242: ...20322 Failed to obtain return code from returned update file from cloning 14020402 FTPException unknown error 14020412 File or directory not found 14020422 Get file error 14020432 Read reply error 14020442 Set PASV error 14020452 Init reply error 14020462 Change directory error 14020472 Delete file error 14020482 List directory error 14020492 Get resume error 14020502 User not accepted 14020512 Pa...

Page 243: ...rameter number 14020832 Failed to retrieve 2do file 14020842 Failed to open 2do file 14020852 Zero length for the 2do file 14020862 Ack not received 14020872 CMD failed 14020882 Reboot requested 14020892 The result file was not created or cannot be opened 14021001 Bad command line 14021002 Invalid file path name 14021003 Cannot create file 14021004 Cannot run programs 14021007 Cannot get platform ...

Page 244: ...ot get an exit code of a process 14021025 Get unexpected exit code of a thread 14021026 Cannot get file size 14021027 Cannot read content from file 14021028 Failed to convert string from ASCII to Unicode 14021029 Cannot get file size 14021030 Cannot rename file 14021031 Cannot create directory 14021099 RST file not found Unknown error 14022011 File corrupted checksum error 14022012 Failed to insta...

Page 245: ... 109 Failed to open file for write 110 Failed to get socket name 111 Failed to bind data socket 112 Failed to bind data socket 113 Failed to listen on data socket 114 Server sent a invalid port number 115 Failed to connect to data socket 116 Failed to accept on data socket 117 Failed to set start point for file 118 Misc error for connection 119 Failed to retry connection 120 Connection is refused ...

Page 246: ...parameter 140 Failed to create directory 141 Cannot go to previous directory 142 Failed to chmod 143 Failed to umask 144 DELETE command failed 145 SIZE command failed 146 MDTM command failed 147 TYPE command failed 148 SIZE command is not available 149 MDTM command is not available 150 Failed to rename 151 Glob is failed 152 Failed to set keepalive 153 Disconnected by FTP server when login in 154 ...

Page 247: ... 171 Symbol link is not available 172 Glob is not match 173 FEAT command is not available 174 Specified file is not found 175 No buffer 176 Local file is newer 177 Remote file is newer 178 Local file is same as the remote file 179 LSD command failed 180 MLST command failed 181 Invalid response for MLST command 182 MLST command is not available 183 MLSD command is not available 184 STAT command fai...

Page 248: ...lay settings 1102 Failure setting DNS 1103 Failure setting default Gateway 1104 Failure setting host name 1105 Failure setting IP mask 1106 Failure setting IP address 1107 Failure setting DHCP server 1108 Failure getting display settings 1109 Failure getting DHCP server 1110 Failure getting IP address 1111 Failure getting IP mask 1112 Failure getting host name 1113 Failure getting default Gateway ...

Page 249: ...ed to get file 1404 Failed to receive reply from server 1405 Failed to set FTP mode PASV 1406 Server reply is invalid 1407 Failed to change current working directory 1408 Failed to delete file 1409 Failed to list directory 1410 Failed to resume getting a file 1411 User name error 1412 Password error 1413 Failed to create directory 1414 Failed to receive finish message about file is transferred 141...

Page 250: ...executing file error executing after reboot 2008 Failure opening VNC password file 2009 Failure setting VNC password 2010 Failure connecting to configuration daemon 2011 Failure sending task to configuration daemon 2012 Configuration daemon message timeout 2013 Configuration daemon failure 2014 Update cannot be executed an upgrade task is currently running 2015 Failure getting update information f...

Page 251: ...eing sent Task failed Management Gateway cannot be connected and no retry setting 20003 Could not connect with target Gateway 20004 Could not find target Gateway 20005 A device with the same MAC address already exists 20006 A grouping scheme with the same alias already exists 20007 An IP walking scopes with the same name already exists 20008 A user with the same name already exists 20009 A user gr...

Page 252: ...s 108 Internet Explorer settings 107 keyboard settings 104 LDAP server connection 166 management 159 mouse settings 105 network settings 102 region settings 106 status walker 187 222 time settings 103 connection settings changing 92 console management 2 conventions used in manual 6 copying files 113 D deleting groups 166 users 160 device agent 2 filter editing 62 management console menu 44 managem...

Page 253: ...o client 134 repository management 130 updating 140 import authentication key 190 report plug in file 197 users and groups 169 installation administrator password 24 procedure 12 system requirements 8 Internet Explorer configuring settings 107 K key management 188 keyboard configuring settings 104 L LDAP server 166 listing devices 178 subnets 180 log in management console 33 M MAC addresses using ...

Page 254: ...eleting 176 exporting 176 FTP 175 FTP configuring 175 image management 130 importing 176 selecting for templates 177 repository management add element 206 requirements FTP 10 network 10 result template opening 85 router configuring for PXE 29 rules applying tasks 86 automatic 86 S security authentication management 188 filter 65 gateway access control 191 key management 188 user authentication 166...

Page 255: ...quence 73 task 3 terms used in manual 6 time configuring settings 103 timeout 183 toolbar console 46 tools menu management console 43 troubleshooting 5 U UDP ports required 10 uninstalling Device Manager 31 updating agent version 157 authentication key 188 images 140 user management 159 users adding 159 assigning to groups 160 164 authentication 166 changing password 161 deleting 160 import 169 V ...

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