Contents
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
The computer is unable to start up. . . . . . . . . . . . . . . 3–2
The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3
Software is functioning abnormally . . . . . . . . . . . . . 3–4
The computer is turned on but not responding . . . . . 3–4
The computer is unusually warm. . . . . . . . . . . . . . . . 3–5
An external device is not working . . . . . . . . . . . . . . . 3–6
The home wireless network connection
is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Prepare to contact Customer Care . . . . . . . . . . . . . . . 3–8
Contacting Customer Care by e-mail or telephone . . 3–8
A Notebook tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Pen-activated buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Wireless antennae. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Pen components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11
B Connect to the Internet from your home
Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Use the New Connection Wizard . . . . . . . . . . . . . . . B–2
Choose the type of Internet connection . . . . . . . . . . . . . . B–3
Getting Started
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