Troubleshooting
Prepare to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select
Start > Help and Support > My HP
Computer
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of a printer or other accessories
connected to the computer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select
Start > Help and Support > My
HP Computer
. (On some models, the registration number
may be identified in the Operating System table as the
Product Id
.)
Contacting Customer Care by e-mail
or telephone
If the computer is connected to the Internet, select
Start > Help
and Support
to get help by e-mail or to access the Customer
Care telephone numbers.
3–8
Getting Started
