Troubleshooting
Software is functioning abnormally
If the software becomes unresponsive or responds abnormally:
■
Restart the computer:
❏
In Microsoft® Windows® XP Home, select
Start > Turn
Off Computer > Restart.
❏
In Windows XP Professional, select
Start > Turn Off
Computer > Restart > OK.
(If you have been registered
to a network domain, the button you click will be called
Shut Down instead of Turn Off Computer
.
)
If you cannot restart the computer using these procedures,
refer to the next section,
“The computer is turned on but not
responding.”
■
Run a virus scan. For information about using the antivirus
resources on the computer, refer to
Protect the computer from
viruses
in Chapter 2, “
Next steps
.”
The computer is turned on but not
responding
If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting
Start > Turn Off Computer > Turn Off
.
✎
If you have been registered to a network domain, the button
you click will be called Shut Down instead of Turn Off
Computer.
If you are unable to shut down the computer with these
procedures, try the following emergency procedures in the
sequence provided:
3–4
Getting Started
