Troubleshooting
An external device is not working
If an external device does not function as expected:
■
Turn on the device as instructed in the device user guide.
Some devices may not be powered by the computer, and must
be turned on before the computer is turned on.
■
Be sure that
❏
All device connections are secure.
❏
The device is receiving electrical power.
❏
The device, especially if it is an older one, is compatible
with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.
❏
The correct drivers are installed and updated. Drivers may
be available on a CD included with the device or on the
device manufacturer’s Web site. For more information
about updating drivers, select
Start > Help and Support
.
The home wireless network connection is
not working
If a home wireless network connection is not working as
expected:
■
Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■
Be sure that the computer wireless antennae are free from
obstructions.
■
Be sure that the cable or DSL modem and its power cord are
properly connected, and the lights are on.
3–6
Getting Started
