HP Compaq CQ58 Maintenance And Service Manual Download

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system restore point

creating 108
restoring 110

thermal pad

spare part number 25

tools required 31
top cover

illustrated 16
removing 61
spare part number 27

TouchPad button board

illustrated 16
removing 67
spare part number 27

TouchPad buttons

identifying 9

TouchPad light

identifying 9

TouchPad on/off button

identifying 9

TouchPad zone

identifying 9

transporting guidelines 34

USB board

illustrated 16
removing 71
spare part number 27

USB ports

identifying 5, 6

vents

identifying 6, 13

video

product description 3

webcam light, identifying 8
webcam, identifying 8
webcam/microphone cable

illustrated 21
removing 82
spare part number 27

webcam/microphone module

illustrated 20
removing 43, 78
spare part number 26, 28

Windows

backup 108
File History 108, 110
Refresh 110, 111
reinstall 110, 111
remove everything and reinstall

option 111

reset 111
restoring files 110
system restore point 108, 110

wireless

product description 3

wireless antennas

illustrated 21
removing 83
spare part number 26

wireless light

identifying 10

wireless module compartment

identifying 14

WLAN antenna, identifying 8
WLAN module

illustrated 18
removing 48
spare part number 25

workstation guidelines 34

Summary of Contents for Compaq CQ58

Page 1: ...HP 2000 Notebook PC Compaq CQ58 Notebook PC Maintenance and Service Guide ...

Page 2: ... Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not b...

Page 3: ...another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Infor...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...5 Computer major components 15 Display assembly subcomponents 20 Mass storage devices 22 Plastics kit 23 Miscellaneous parts 24 Sequential part number listing 25 4 Removal and replacement procedures 31 Preliminary replacement requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 31 Drive handling 32 Grounding guidelines 32 Electrostatic discharge damage...

Page 6: ... Speakers 69 USB board 71 Power connector cable 73 Display assembly 75 System board 84 Optical drive cable 88 Fan heat sink assembly 90 Processor 96 5 Using Setup Utility BIOS and System Diagnostics 99 Starting Setup Utility BIOS 99 Updating the BIOS 99 Determining the BIOS version 99 Downloading a BIOS update 100 Using System Diagnostics 101 6 Specifications 103 Computer specifications 103 39 6 c...

Page 7: ... 112 What you need to know 112 Using the HP Recovery partition to recover select models only 112 Using HP Recovery media to recover 113 Changing the computer boot order 113 Removing the HP Recovery partition 113 8 Power cord set requirements 115 Requirements for all countries 115 Requirements for specific countries and regions 116 9 Recycling 119 Battery 119 Display 119 Index 125 ENWW vii ...

Page 8: ...viii ENWW ...

Page 9: ...mory speed dual core 18 W E1 2500 1 48 GHz processor 1066 MHz memory speed dual core 18 W E1 1500 1 48 GHz processor 1066 MHz memory speed dual core 18 W E1 1200 1 40 GHz processor 1066 MHz memory speed dual core 18 W Intel Core i5 processors 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i3 processors 3130M 2 60 GHz proce...

Page 10: ...D A6 5200 processor supports DirectX 11 AMD Radeon HD 8330 Graphics on models with AMD A4 5000 processor supports DirectX 11 AMD Radeon HD 7340 Graphics on models with AMD E2 1800 processor supports DirectX 11 AMD Radeon HD 7310 Graphics on models with AMD E1 1200 processor supports DirectX 11 Intel HD Graphics 4000 on models with Intel Core i7 i5 i3 processors Intel HD Graphics 3000 on models wit...

Page 11: ...l ATA 12 7 mm tray load DVD RW and CD RW Super Multi Double Layer Combo Drive Audio video Single digital microphone HD audio Altec Lansing speakers Supports Microsoft Premium requirements HP TrueVision HD webcam fixed no tilt with activity LED 1280 720 by 30 frames per second Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way o...

Page 12: ... vs standard aspect video Keyboard pointing devices Full size textured pocket keyboard TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Power requirements AC adapter 65 W RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Support for the following batteries 6 cell 47 Whr 2 20 Ah Li i...

Page 13: ... ports 2 Connect optional USB devices 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Blinking amber The battery is low or there is a battery error Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The...

Page 14: ...port Connects an optional USB device 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For a...

Page 15: ...inking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power Front Component Description Speakers 2 Produce sound ENWW Front 7 ...

Page 16: ...Cam from the list of apps 4 Webcam light On The webcam is in use 5 WLAN antenna Send and receive wireless signals to communicate with wireless local area networks WLANs The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and E...

Page 17: ...mber The TouchPad is enabled Off The TouchPad is disabled 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse ENWW Top 9 ...

Page 18: ...s an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 10 Chapter 2 Exte...

Page 19: ...riefly to exit Hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information In Windows 8 1 From the Start screen type power options 2 Click Settings and then select Powe...

Page 20: ...with the esc key 3 Windows 8 logo key Windows 8 Returns you to the Start screen from an open app or the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows 8 applications key Windows 8 Displays options for a selected object 12 Chapter 2 External component identification ENWW ...

Page 21: ... to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay ENWW Bottom 13 ...

Page 22: ...reless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 5 Hard drive bay Contains the hard drive 14 Chapter 2 External component identification ENWW ...

Page 23: ...3 Illustrated parts catalog Computer major components ENWW Computer major components 15 ...

Page 24: ...ed with an Intel processor 685086 001 Hard Drive Hardware Kit includes 685089 001 8a Hard drive cable 8b Hard drive bracket Plastics Kit includes 689689 001 9a Hard drive compartment cover includes one captive screw secured by a C clip 9b Memory module wireless module compartment cover includes one captive screw secured by a C clip NOTE See Plastics kit on page 23 for more plastics kit spare part ...

Page 25: ...88277 501 For use only with models with an AMD E1 2500 processor Models without Windows 8 726891 001 Models with Windows 8 Standard 726891 501 For use only with models with an AMD E1 1500 processor Models without Windows 8 715890 001 Models with Windows 8 Standard 715890 501 For use only with models with an AMD E1 1200 processor Models without Windows 8 688278 001 Models with Windows 8 Standard 68...

Page 26: ...cessor 700628 001 B980 2 40 GHz processor 692428 001 B970 2 30 GHz processor 676785 001 B960 2 20 GHz processor 664662 001 B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cache dual core 35 W 1000M 1 8 GHz processor 713162 001 B830 1 8 GHz processor 699547 001 B820 1 7 GHz processor 690537 001 16 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485G...

Page 27: ...ase enclosure for use with all models For use in models without Windows 8 689674 001 For use in Windows 8 models 704016 001 20 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 21 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket NOTE...

Page 28: ...nents Item Component Spare part number 1 Display bezel For use with Compaq models 689676 001 For use with HP models 689675 001 2 Webcam microphone module VGA 685112 001 HD 703461 001 20 Chapter 3 Illustrated parts catalog ENWW ...

Page 29: ...left and right hinge covers 689679 001 6 Display cable includes display panel cable and webcam microphone cable 689677 001 7 Antennas includes wireless antenna cables and transceivers 689670 001 8 Display enclosure For use with Compaq models 689673 001 For use with black HP models 689672 001 For use with blue HP models 689671 001 ENWW Display assembly subcomponents 21 ...

Page 30: ... 001 320 GB 5400 rpm 622643 001 Hard Drive Hardware Kit includes 685089 001 2a Hard drive bracket 2b Hard drive cable 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 00...

Page 31: ...rt number Plastics Kit includes 689689 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip ENWW Plastics kit 23 ...

Page 32: ...490371 D61 For use in Israel 490371 BB1 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber computer feet includes computer feet and displ...

Page 33: ...on battery 622643 001 320 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 634250 001 750 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 641369 001 4 GB memory module PC3 12800 1600 MHz 651046 001 Thermal pad for use with all models 652972 001 2 GB memory module PC3 12800 1600 MHz 653338 001 Intel Pentium B950 2 10 GHz processor 1333 MHz memory spe...

Page 34: ...essor includes replacement thermal materials 685783 501 System board for use only in models with Windows 8 Standard and with an Intel Pentium or Celeron processor includes replacement thermal materials 685783 601 System board for use only in models with Windows 8 Professional and with an Intel Pentium or Celeron processor includes replacement thermal materials 688277 001 System board for use only ...

Page 35: ...89696 001 Top cover for use with Compaq models includes TouchPad 690019 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690020 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690537 001 Intel Celeron B820 1 7 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 691221 001 Rubber computer feet includes computer f...

Page 36: ...d cable 698694 BA1 Keyboard for use in Slovenia includes keyboard cable 698694 BB1 Keyboard for use in Israel includes keyboard cable 698694 BG1 Keyboard for use in Switzerland includes keyboard cable 698694 DB1 Keyboard for use in French Canada includes keyboard cable 698694 DH1 Keyboard for use in the Netherlands includes keyboard cable 698694 FL1 Keyboard for use in the Czech Republic and Slova...

Page 37: ...s 8 and with an AMD E1 2500 processor includes replacement thermal materials 726891 501 System board for use only with models with Windows 8 Standard and an AMD E1 2500 processor includes replacement thermal materials 726892 001 System board for use only with models without Windows 8 and with an AMD E2 3000 processor includes replacement thermal materials 726892 501 System board for use only with ...

Page 38: ...30 Chapter 3 Illustrated parts catalog ENWW ...

Page 39: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Page 40: ...rge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sen...

Page 41: ...00 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V ENWW Preliminary replacement requirements 33 ...

Page 42: ... that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field s...

Page 43: ...e between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Stati...

Page 44: ...t of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty period for...

Page 45: ... the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models Non Windows 8 models ENWW Component replacement procedures 37 ...

Page 46: ...t number Rubber computer feet 691221 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 38 Chapter 4 Removal and replacement procedures ENWW ...

Page 47: ...g the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it 3 from the computer To insert the battery 1 Align the tabs ...

Page 48: ...m microphone module and display panel while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging ...

Page 49: ...disengage the inside edges of the bottom 3 left and right sides 4 and top 5 of the bezel 5 Open the computer and position it on its side with the back and bottom facing you ENWW Component replacement procedures 41 ...

Page 50: ...6 Use a tool to pry to bottom of the bezel from the display 1 and then remove the bezel from the display 2 42 Chapter 4 Removal and replacement procedures ENWW ...

Page 51: ...odule a Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel and hinges to the enclosure and then tilt the display panel 2 away from the enclosure as far as possible ENWW Component replacement procedures 43 ...

Page 52: ...b Disconnect the module cable from the module 44 Chapter 4 Removal and replacement procedures ENWW ...

Page 53: ...c Remove the webcam microphone module The module is attached to the display enclosure with double sided tape ENWW Component replacement procedures 45 ...

Page 54: ...ges to the display panel and then tilt the display panel down 2 until it rests on the computer b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel 46 Chapter 4 Removal and replacement procedures ENWW ...

Page 55: ...s secured to the back of the display panel with adhesive material and then remove the display panel 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel ENWW Component replacement procedures 47 ...

Page 56: ...em replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you ar...

Page 57: ...N module NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE If the WLAN antennas are not connected to the ...

Page 58: ...Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ENWW ...

Page 59: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 To remove a memory module NOTE In Compaq CQ58 models if only one DIMM is installed it must be installed in the bottom slot 1 Flip up the Mylar s...

Page 60: ...3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 52 Chapter 4 Removal and replacement procedures ENWW ...

Page 61: ...er on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 To ...

Page 62: ...onnect the hard drive cable 1 from the hard drive 5 Pull the sides of the hard drive bracket 2 out and away from the hard drive 6 Remove the hard drive 3 from the bracket Reverse this procedure to reassemble and install the hard drive 54 Chapter 4 Removal and replacement procedures ENWW ...

Page 63: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive compartment cover see Hard drive on page 53 To remove the RTC battery Insert a screwdriver or similar small tool between the battery and the clip ...

Page 64: ...ted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive see Hard drive on page 53 To remove the optical drive 1 Remove the Phillips ...

Page 65: ... Phillips PM2 0 3 0 screws 1 that secure the bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive ENWW Component replacement procedures 57 ...

Page 66: ...he power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive compartment cover see Hard drive on page 53 Remove the keyboard 1 Remove the Phillips PM2 5 6 0 screw that secures the keyboard to the computer just below the...

Page 67: ... the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board ENWW Component replacement procedures 59 ...

Page 68: ...8 Remove the keyboard 3 Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures ENWW ...

Page 69: ...ting system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard ...

Page 70: ... eight Phillips PM2 5 6 0 screws that secure the top cover to the computer 3 Remove the four Phillips PM2 0 2 5 screws that secure the top cover to the computer 62 Chapter 4 Removal and replacement procedures ENWW ...

Page 71: ...bay 2 that secure the top cover to the computer 5 Turn the computer right side up with the front toward you and then open the computer 6 Release the ZIF connectors to the power button board cable 1 and the TouchPad button board cable 2 and then disconnect the cables from the system board ENWW Component replacement procedures 63 ...

Page 72: ...he top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover 64 Chapter 4 Removal and replacement procedures ENWW ...

Page 73: ...the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 To remove the power button board 1 Turn the top cover upside down wi...

Page 74: ...Reverse this procedure to install the power button board and cable 66 Chapter 4 Removal and replacement procedures ENWW ...

Page 75: ... the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 To remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips ...

Page 76: ...chPad button board cable 4 from the opening in the top cover and then remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board 68 Chapter 4 Removal and replacement procedures ENWW ...

Page 77: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 To remove the speakers 1 Position the computer upright with the front ...

Page 78: ...5 Remove the speakers 4 Reverse this procedure to install the speakers 70 Chapter 4 Removal and replacement procedures ENWW ...

Page 79: ...n unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 To remove the USB board 1 Position the computer upright with the right side toward you 2 ...

Page 80: ...4 Remove the USB board 3 Reverse this procedure to install the USB board 72 Chapter 4 Removal and replacement procedures ENWW ...

Page 81: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 To remove the power connector cable 1 Position the c...

Page 82: ...4 Remove the power connector cable 3 Reverse this procedure to install the power connector cable 74 Chapter 4 Removal and replacement procedures ENWW ...

Page 83: ... Mylar screw covers 689672 001 Display enclosure for use in Compaq models includes Mylar screw covers 689673 001 Hinges include hinges and left and right hinge covers 689679 001 Before removing the display assembly in its entirety follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operat...

Page 84: ...lled CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the five Phillips PM2 5 7 0 screws 1 that secure the display assembly to the computer 76 Chapter 4 Removal and replacement procedures ENWW ...

Page 85: ... a Remove the two Mylar screw covers 1 and the two Phillips PM2 5 4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit b Flex the top edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure ENWW Component replacement procedures 77 ...

Page 86: ... 6 2 To remove the webcam microphone module a Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel to the enclosure b Tilt the display panel 2 up 78 Chapter 4 Removal and replacement procedures ENWW ...

Page 87: ...c Disconnect the module cable 3 from the module ENWW Component replacement procedures 79 ...

Page 88: ...d Remove the webcam microphone module The module is attached to the display enclosure with double sided tape 80 Chapter 4 Removal and replacement procedures ENWW ...

Page 89: ...t secure the top hinge covers to the display enclosure and then remove the top hinge covers 2 b Remove the two Phillips PM2 0 3 0 screws 1 that secure the side hinge covers to the display enclosure and then remove the side hinge covers 2 ENWW Component replacement procedures 81 ...

Page 90: ... the display panel 2 from the enclosure b On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable c Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel 82 Chapter 4 Removal and replacement procedures ENWW ...

Page 91: ... the clips 2 built into the display enclosure c Remove the wireless antenna cables and transceivers 3 NOTE Models may have either one or two antennas and transceivers installed 6 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this...

Page 92: ...dows 8 713023 001 For use in models with Windows 8 Standard 713023 501 System board for use only with computer models equipped with an AMD C 60 processor For use in models without Windows 8 693564 001 For use in models with Windows 8 Standard 693564 501 System board for use only with computer models equipped with an AMD E2 3000 processor For use in models without Windows 8 726892 001 For use in mo...

Page 93: ...ith Windows 8 Standard 685783 501 For use in models with Windows 8 Professional 685783 601 Thermal pad for use with all models 651046 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to th...

Page 94: ... assembly on page 90 Processor Intel only see Processor on page 96 NOTE AMD processors come soldered to the system board and cannot be removed or replaced To remove the system board 1 Close the computer turn it upside down and then disconnect the optical drive connector cable from the system board 2 Position the computer upright and then remove the three Phillips PM2 5 4 0 screws 1 that secure the...

Page 95: ...e the system board 3 NOTE A thermal pad services a component on the bottom of the system board Replacement thermal material is included with all system board spare part kits Reverse this procedure to install the system board ENWW Component replacement procedures 87 ...

Page 96: ...pter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components WLAN module see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 Speakers see Speakers on page 69 USB board see USB board on page 71 Power connector cable see Power connector cable on page 73 Display assembly see ...

Page 97: ...3 Release the optical drive cable from the clips 4 built into the base enclosure Reverse this procedure to install the optical drive cable ENWW Component replacement procedures 89 ...

Page 98: ...mbly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remov...

Page 99: ...ents it may be necessary to move the heat sink from side to side to detach it NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an AMD processor NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory ENWW Compo...

Page 100: ...owing illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 92 Chapter 4 Removal and replacement procedures ENWW ...

Page 101: ... time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor ENWW Component replacement procedures 93 ...

Page 102: ...system with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 94 Chapter ...

Page 103: ...Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly ENWW Component replacement procedures 95 ...

Page 104: ... L3 cache dual core 35 W 653340 001 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 713165 001 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693542 001 Intel Pentium processors 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713164 001 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 700628 001 B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 692428 001 B970 ...

Page 105: ...Keyboard on page 58 Top cover see Top cover on page 61 Speakers see Speakers on page 69 USB board see USB board on page 71 Power connector cable see Power connector cable on page 73 Display assembly see Display assembly on page 75 System board see System board on page 84 Fan heat sink assembly see Fan heat sink assembly on page 90 To remove the processor 1 Use a flat bladed screw driver 1 to turn ...

Page 106: ...e it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 98 Chapter 4 Removal and replacement procedures ENWW ...

Page 107: ...S Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those curre...

Page 108: ...ocate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer ...

Page 109: ...e is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc ENWW Using System Diagnostics 101 ...

Page 110: ...102 Chapter 5 Using Setup Utility BIOS and System Diagnostics ENWW ...

Page 111: ...or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The dev...

Page 112: ... or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance R G B 0 03 Color gamut 60 typical 104 Chapter 6 Specifications ENWW ...

Page 113: ...urity ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 2 0 ms 1 1 ms 1 5 ms Average read write 11 ms 12 ms 13 ms 13 ms Maximum 14 ms 22 ms 25 ms 24 ms Logical blocks 1 465 149 168 1 250 263 728 976 773 168 625 142 448 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive s...

Page 114: ...106 Chapter 6 Specifications ENWW ...

Page 115: ...per working state or even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and...

Page 116: ...ting specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive an...

Page 117: ...om country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation proces...

Page 118: ...installed on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 111 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more informatio...

Page 119: ...the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in...

Page 120: ...omputer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset option you must use HP Recovery media If the HP Recovery media do...

Page 121: ...r looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the ...

Page 122: ...114 Chapter 7 Backing up restoring and recovering ENWW ...

Page 123: ...requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage r...

Page 124: ...nmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 116 Chapter 8 Power cord set requirem...

Page 125: ...2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual ...

Page 126: ...118 Chapter 8 Power cord set requirements ENWW ...

Page 127: ...ed for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling informat...

Page 128: ... secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 120 Chapter 9 Recycling ENWW ...

Page 129: ...embly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame ENWW Display 121 ...

Page 130: ...lay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 122 Chapter 9 Recycling ENWW ...

Page 131: ... upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ENWW Display 123 ...

Page 132: ...2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 124 Chapter 9 Recycling ENWW ...

Page 133: ...omponents bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display assembly illustrated 16 removing 40 75 display assembly subcomponents illustrated 20 rem...

Page 134: ...ternal display switch identifying 8 internal microphone identifying 8 J jacks audio in microphone 6 audio out headphone 6 network 6 RJ 45 network 6 K keyboard illustrated 16 product description 4 removing 58 spare part number 27 28 keys action 12 esc 12 fn 12 L lights AC adapter 5 caps lock 10 hard drive 7 optical drive 5 power 7 10 TouchPad 9 webcam 8 wireless 10 M mass storage devices illustrate...

Page 135: ...4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110 111 discs 109 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109 recovery partition 112 removing 113 recycle computer 1...

Page 136: ...13 video product description 3 W webcam light identifying 8 webcam identifying 8 webcam microphone cable illustrated 21 removing 82 spare part number 27 webcam microphone module illustrated 20 removing 43 78 spare part number 26 28 Windows backup 108 File History 108 110 Refresh 110 111 reinstall 110 111 remove everything and reinstall option 111 reset 111 restoring files 110 system restore point ...

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