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cc2300 Carrier Grade Server Product Guide 

Problems with Network 

The server hangs when the drivers are loaded. 

Change the PCI BIOS interrupt settings.  Try the “PCI Installation Tips” below. 

Diagnostics pass, but the connection fails. 

• 

Make sure the network cable is securely attached. 

• 

Make sure you specify the correct frame type in your NET.CFG file. 

The Activity LED doesn’t light. 

• 

The network activity light is not connected to the cc2300 Carrier Grade Server server board. 

The controller stopped working when an add-in adapter was installed. 

• 

Make sure the cable is connected to the port from the onboard network controller. 

• 

Make sure your PCI BIOS is current.  Try the “PCI Installation Tips” below. 

• 

Make sure the other adapter supports shared interrupts.  Also, make sure your operating system 
supports shared interrupts; OS/2

†

 does not. 

• 

Try reseating the add-in adapter. 

The add-in adapter stopped working without apparent cause. 

• 

Try reseating the adapter first; then try a different slot if necessary. 

• 

The network driver files may be corrupt or deleted.  Delete and then reinstall the drivers. 

• 

Run the diagnostics. 

PCI Installation Tips 

Some common PCI tips are listed here. 

• 

Reserve interrupts (IRQs) and/or memory addresses specifically for ISA adapters.  This 
prevents PCI cards from trying to use the same settings ISA cards are using.  Use the SSU to 
keep track of ISA adapter resources. 

• 

Certain drivers may require interrupts that are not shared with other PCI drivers.  The SSU can 
be used to adjust the interrupt numbers for PCI devices.  For certain drivers, it may be 
necessary to alter settings so that interrupts are not shared. 

Problems with Application Software 

If you have problems with application software, do the following: 

• 

Verify that the software is properly configured for the system.  See the software installation and 
operation documentation for instructions on setting up and using the software. 

• 

Try a different copy of the software to see if the problem is with the copy you are using. 

• 

Make sure all cables are installed correctly. 

• 

Verify that the server board jumpers are set correctly.  See Chapter 5. 

• 

If other software runs correctly on the system, contact your vendor about the failing software. 

• 

If the problem persists, contact the software vendor’s customer service representative for help. 

Summary of Contents for cc2300

Page 1: ...Hewlett Packard cc2300 Carrier Grade Server Product Guide Document Release Date March 2003 ...

Page 2: ...fications and product descriptions at any time without notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio freque...

Page 3: ...gement Summary 37 Board Management Controller BMC 37 2 Regulatory Specifications and Disclaimers 39 3 Configuration Software and Utilities 41 Using BIOS Setup 41 Recording Your Setup Settings 41 If You Cannot Access Setup 41 Starting Setup 41 Setup Menus 42 Main Menu 43 Advanced Menu 44 Security Menu 46 Server Menu 46 Boot Menu 48 Exit Menu 49 Upgrading the BIOS 50 Using the System Setup Utility 5...

Page 4: ...ling a Second Disk Drive in the Server Chassis 71 Disk Types 71 Removing and Installing Memory 73 Removing and Installing Processors 74 Replacing 3 3 Volt or 5 Volt PCI Add in Cards 79 Replacing the CD ROM Assembly 80 Removing the CD ROM Drive 81 Removing the CD ROM Drive from the Carrier 82 Installing a CD ROM Drive 83 Replacing the Backup Battery 86 5 Upgrading the Chassis 89 Replacing the Serve...

Page 5: ...stem 101 Specific Problems and Corrective Actions 101 Power Light Does Not Light 102 No Characters Appear on Screen 102 Characters Are Distorted or Incorrect 102 System Cooling Fans Do Not Rotate Properly 102 Hard Disk Drive Activity Light Does Not Light 103 CD ROM Drive Activity Light Does Not Light 103 Cannot Connect to a Server 103 Problems with Network 104 PCI Installation Tips 104 Problems wi...

Page 6: ...l Chassis Layout 67 Figure 14 Power Supply Module Replacement 68 Figure 15 Fan Module Replacement 69 Figure 16 Removing a Hard Disk Drive 70 Figure 17 Installing DIMMs 73 Figure 18 Raising the Locking Bar and Removing the Terminator 75 Figure 19 Inserting the Processor and Lowering the Locking Bar 76 Figure 20 Aligning the Heatsink and Installing the Heatsink Retaining Clip 77 Figure 21 Unlatching...

Page 7: ... Carrier Grade Server Product Guide vii Figure 33 Serial Port 96 Figure 34 Jumper Locations J1E1 and J6A2 97 Figure 35 J6A2 Jumper Block for DCD Signal 98 Figure 36 J6A2 Jumper Block for DSR Signal Default 98 ...

Page 8: ... Table 8 LED Indicators 32 Table 9 DC Input Rating 33 Table 10 250 W Load Ratings 33 Table 11 LED Indicators 34 Table 12 AC Input Rating 35 Table 13 250 W Load Ratings 35 Table 14 Configuration Utilities 41 Table 15 Front Panel Serial Port Connector Pinout 93 Table 16 Alarms Connector Pinout 94 Table 17 Serial Port Connector Pinout 96 Table 18 System Recovery and Update Jumper Options 98 Table 19 ...

Page 9: ...e 64 and Warnings and Cautions on page 65 WARNING If an AC power supply is installed Mains AC power disconnect The AC power cord is considered the mains disconnect for the server and must be readily accessible when installed If the individual server power cord will not be readily accessible for disconnection then you are responsible for installing an AC power disconnect for the entire rack unit Th...

Page 10: ... 14AWG connected to the chassis on the rear of the server The safety ground conductor provides proper grounding only for the server You must provide additional proper grounding for the rack and other devices installed in it Overcurrent protection Overcurrent protection circuit breakers must be provided as part of each host equipment rack and must be installed between the DC source and the server T...

Page 11: ...es when installed in an equipment rack must be maintained between 5 C 41 F and 40 C 104 F Extreme fluctuations in temperature can cause a variety of problems in your server Ventilation The equipment rack must provide sufficient airflow to the front of the server to maintain proper cooling The rack must also include ventilation sufficient to exhaust a maximum of 1023 BTU s per hour for each install...

Page 12: ......

Page 13: ...e to support symmetric multiprocessing SMP Physical Specifications Table 1 lists the server s physical specifications while Figure 1 presents a view of the cc2300 Carrier Grade Server chassis Table 1 Physical Specifications Specification Value Weight 22 5lbs Height 1 7 inches 43 mm Width 17 12 inches 435 mm Depth 19 98 inches 507 mm without the front bezel Front clearance minimum 2 inches 50 8 mm ...

Page 14: ...nd an acceleration amplitude of 3 0g from 50 to 500 Hz at a rate of 0 25 octaves minute on all three axes as per Bellcore GR 63 CORE standard 2 2 Grms 10 minutes per axis on all three axes Shock operating Half sine 2 G 11 ms pulse 100 pulses in each direction on each of the three axes Shock non operating Trapezoidal 25 G 170 inch sec delta V three drops in each direction on each of the three axes ...

Page 15: ...AC input receptacle type C 13 C13 etc Branch circuit breaker size at 100 VAC 15 20 Amps Branch circuit breaker size at 120 VAC 15 20 Amps Frequency range non strappable 47 66 Hz DC input if applicable 48 nominal Volts DC input if applicable 3 2 Amps EMC ESD immunity Maximum kV with no loss of function 4 8 kV ESD immunity Maximum kV with no component damage 4 8 kV Sound power level LWA 6 6 B Sound ...

Page 16: ...hes alarm indicators and relays and status indicators You will find the front panel s controls summarized in Table 3 A NMI Switch G Alarm PWR green B System Power Switch H Status NIC green C System Reset I Status DSK HDD Activity green D Alarm CRT Critical J Status Main Power green E Alarm MJR Major K Status User ID white F Alarm MNR Minor Figure 2 Front Panel Control Locations ...

Page 17: ...is case the system can continue to operate but in a degraded fashion reduced performance or loss of non fatal feature reduction An example could be the loss of one of two mirrored disks Additionally the front panel major alarm relay will engage F Minor amber When continuously lit indicates the presence of a Minor System Fault A minor system fault is an error or event detected by the system but has...

Page 18: ...CSI Ultra160 68 pin connector E Dual NIC 10 100 E N RJ45 connectors NIC 1 lower and NIC 2 upper F DB 15 male connector for front panel alarm relay contacts G PS 2 compatible keyboard port 6 pin connector H Serial port 8 pin RJ45 connector I USB port 0 J One full height full length 64 bit 33 MHz PCI add in board slot 5 V riser board or One full height full length 64 bit 66 MHz PCI add in board slot...

Page 19: ...y drive connector F DIMM slots W Fan module connector G DSR DCD serial jumper X Main power connector H I O ports Y Auxiliary signal connector I ICMB connector Z Floppy FP IDE connector J COM1 serial header AA Alternate front panel connector K Chassis intrusion connector BB ATA IDE connector L 66 MHz 64 bit PCI riser slot low profile CC IPMB connector M USB 3 4 header DD SSI front panel connector N...

Page 20: ...r grade server cc2300 A6933A 1 024 MB Two cards 512 MB each 30 5 mm 1 2 hp carrier grade server cc2300 A6934A 2 048 MB Two cards 1 024 MB each 30 5 mm 1 2 hp carrier grade server cc2300 PCI Riser Slots The server board has two PCI riser slots each capable of supporting 64 bit 66 MHz PCI riser cards PCI features Bus speed up to 66 MHz 32 bit memory addressing 5 V 3 3 V signaling environment Burst t...

Page 21: ...er NOTE To ensure EMC product regulation compliance for inta building lighting surges the system must only be used with shielded LAN cables that are grounded at both ends The server board uses two Intel 82550PM Fast Ethernet Controllers and supports two 10Base T 100Base TX network subsystems On the SERVER BOARD NIC 1 can be used as both a network interface and server management interface NIC Conne...

Page 22: ...100Base TX switch Fast EtherChannel FEC or Intel Link Aggregation creates a team of up to 6 adapters to increase transmission and reception throughput Also includes AFT Requires a FEC enabled switch To set up an option read the instructions in the Linux readme files Adapter Fault Tolerance Adapter Fault Tolerance AFT is a simple effective and fail safe approach to increase the reliability of serve...

Page 23: ...ancing Adaptive Load Balancing ALB is a simple and efficient way to increase your server s transmit throughput With ALB you group server adapters in teams to provide an increased transmit rate up to 8 Gbps using a maximum of eight adapters The ALB software continuously analyzes transmit loading on each adapter and balances the rate across the adapters as needed Adapter teams configured for ALB als...

Page 24: ...pplications requiring a DB9 serial connector use an 8 pin RJ45 to DB9 adapter Table 5 defines the pin out required for the adapter to provide RS232 support Table 5 Rear Serial Port Adapter Pin out RJ45 Signal Abbreviation DB9 1 Request to Send RTS 7 2 Data Terminal Ready DTR 4 3 Transmitted Data TD 3 4 Signal Ground SGND 5 5 Ring Indicator RI 9 6 Received Data RD 2 7 DCD or DSR DCD DSR 1 or 6 8 Cl...

Page 25: ...on This assumes that no hardware changes have been made to the system while it was off s5 Soft off Only the RTC section of the CSB and the BMC are running in this state No context is saved by the OS or hardware CAUTION The system is off only when the AC power cord is disconnected Security Software Locks The BIOS Setup and the System Setup Utility SSU provide a number of security features to preven...

Page 26: ...r the supervisor password if you want to enter BIOS Setup or the SSU and have access to all of the options May enter either password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU May enter either password to exit secure mode Secure Mode Configure and enable the secure boot mode by using the SSU When secure mode is in effect You can boot the server and the operat...

Page 27: ... CD and disables the secure mode If there is no CD in the CD ROM drive the server boots from drive C and automatically goes into secure mode All enabled secure mode features go into effect at boot time To leave secure mode Enter the correct password s Set a time out period so that keyboard and mouse input are not accepted Specify and enable an inactivity time out period of from 1 to 120 minutes If...

Page 28: ...s Setup change the Clear Password jumper see Chapter 5 Boot without keyboard The system can boot with or without a keyboard During POST before the system completes the boot sequence the BIOS automatically detects and tests the keyboard if it is present and displays a message Specify the boot sequence The sequence that you specify in setup will determine the boot order If secure mode is enabled a u...

Page 29: ... height bracket for PCI add in cards see Figure 5 Figure 6 shows the optional configuration the 3 3 V riser board attached to a full height bracket Using both configurations allows both PCI busses to support 3 3 V PCI add in cards Figure 5 3 3 Volt Riser Board with Half height Bracket Figure 6 3 3 Volt Riser Board with Full height Bracket ...

Page 30: ...s Voltage Operation bits MHz Full Length Half Length Low Profile Full Height standard configuration 1 3 3 volt 64 66 64 33 32 66 32 33 No Yes Yes No A6935A 3 3 volt Riser Card 1 3 3 volt 64 66 64 33 32 66 32 33 Yes Yes No Yes A6936A 5 volt Riser Card 1 5 0 volt 64 33 32 33 Yes Yes No Yes PCI I O Cards The following PCI cards are available for the cc2300 Carrier Grade Server I O Card Product Number...

Page 31: ...r drive typical worst case 3 5 inch by 1 0 inch 15k RPM drive The power supply is accessed from the rear of the chassis Only the DC input version is NEBS certified DC Power Subsystem This section defines the features of the DC input switching power subsystem The DC power supply front panel visible from the server chassis back panel is shown in Figure 8 Figure 8 DC Power Supply Subsystem Features 2...

Page 32: ... to the 5 V Standby 12 V 3 3 V 5 V and 12 VDC outputs the following signals and output pins are included 3 3 VDC remote sense 5 VDC remote sense 12 VDC remote sense Remote sense return Power Subsystem On DC PWR enable Power Good I 2 C PS Failure PS Presence PS Predictive Fail 12 V Mon 5 V Mon and the 5 V Standby rails failure are being monitored via an I 2 C interface chip Power Supply Module LED ...

Page 33: ...put current is measured at the lowest input voltage that the power supply continues to operate This is not to be used for determining agency input current markings DC Output Current Specifications The combined output power of all outputs will not exceed 250 W Each output has a maximum and minimum current rating shown in Table 10 The power supply meets both static and dynamic voltage regulation req...

Page 34: ...ability Onboard field replaceable unit FRU information I 2 C interface for server management functions Integral handle for insertion extraction Introduction The AC version of the cc2300 Carrier Grade Server uses an AC input switching power subsystem which provides up to 250 W DC with 110 220 VAC input and with current and remote sense regulation Refer to Table 11 for conditions of the power supply...

Page 35: ...ply meets both static and dynamic voltage regulation requirements for the minimum dynamic loading conditions The power supply meets only the static load voltage regulation requirements for the minimum static load conditions Table 13 250 W Load Ratings 3 3 V 5 V 12 V 12 V 5 VSB PEAK 10sec 30A MAX 20A 20A 25A 0 5A 1 5A MIN DYNAMIC 2 0A 2 0A 1 5A 0A 0A MIN STATIC 1A 1A 0A 0A 0A NOTE The maximum combi...

Page 36: ...gnal output to the server board to indicate a fan failure A fan failure is indicated by the fan fault LED located on the front panel The fan module is shown in Figure 10 Figure 10 Fan Module Ambient Temperature Control The system baseboard contains a pulse width modulation PWM circuit which cycles the 12 VDC fan voltage to provide quiet operation when system baseboard temperature is low and there ...

Page 37: ...ntroller BMC The BMC on the server board provides server management monitoring capabilities Associated with the BMC is a flash memory that holds the operational code sensor data records SDR and system event log SEL A serial EEPROM holds the BMC configuration defaults and field replaceable unit FRU information The BMC supports the following Server board voltage monitoring Fan failure detection Fan ...

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Page 39: ...cc2300 Carrier Grade Server Product Guide 39 2 Regulatory Specifications and Disclaimers Please refer to the cc2300 Carrier Grade Server Quick Start Guide for complete details ...

Page 40: ......

Page 41: ...r view the settings of the SCSI host adapter and onboard SCSI devices in the server 59 Using BIOS Setup This section describes the BIOS Setup options Use Setup to change the server configuration defaults You can run Setup with or without an operating system being present Setup stores most of the configuration values in battery backed CMOS the rest of the values are stored in flash memory The value...

Page 42: ...m Go to the next Item Change the value of an item or Select an item or display a submenu Enter Leave a submenu or exit Setup Esc Reset to Setup defaults F9 Save and exit Setup F10 When you see this It means On screen an option is shown but you cannot select it or move to that field You cannot change or configure the option in that menu screen Either the option is auto configured or auto detected o...

Page 43: ... 1024 Byte sector Japanese media format Support for the 1 25 3 inch format requires a 3 3 mode diskette drive Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Adds a delay before first access of the hard drive to accommodate slow spin up hard disk drives Primary IDE Master Enter Enters submenu Primary IDE Slave Enter Enters submenu Processor Se...

Page 44: ...y Advanced Menu You can make the following selections on the Advanced Menu itself Use the submenus for the three other selections that appear on the Advanced Menu Feature Option Description PCI Configuration Enter Enters submenu Peripheral Configuration Enter Enters submenu Memory Configuration Enter Enters submenu Advanced Chipset Control Enter Enters submenu Reset Configuration Data Yes No Selec...

Page 45: ...n ROM If the BIOS is reporting POST error 146 use this option to disable option ROMs that are not required to boot the system USB Function Submenu Feature Option Description USB Function Enabled Disable Allows disabling the onboard USB ports Onboard NIC 1 Function Submenu Feature Option Description Onboard NIC 1 Enabled Disable Allows disabling onboard NIC 1 port Onboard NIC 1 ROM Enabled Disable ...

Page 46: ...ock the system when in the secure mode secure mode is indicated by blinking keyboard lights Once set this can be cleared by setting it to a null string or by using the clear password jumper on server board User Access Level Limited No access View Only Full Limited Allows access to certain fields only No Access Allows no access to change or view fields View Only Allows user to view fields but not c...

Page 47: ...t Number A46044 405 Field is informational only Board Serial Number KKC212600176 Field is informational only System Part Number Field is informational only System Serial Number Field is informational only Chassis Part Number Field is informational only Chassis Serial Number Field is informational only BIOS Version Field is informational only BMC Revision Field is informational only HSBP Revision N...

Page 48: ...edirection Boot Device Priority Enter Enters submenu Hard Disk Drives Enter Enters submenu Removable Devices Enter Enters submenu ATAPI CDROM Drives Enter Enters submenu Boot Device Priority Submenu Use the up or down arrow keys to select a device then press the or keys to move the device higher or lower in the boot priority list Boot Priority Device Option Description 1 st Boot Device Removable D...

Page 49: ...tion 1st Removable Device 1 st Floppy Drive ATAPI CD ROM Drives Submenu Choices Description 1st ATAPI CDROM SR243T Exit Menu You can make the following selections on the Exit Menu Select an option using the up or down arrow keys then press Enter to execute the option Pressing Esc does not exit this menu You must select one of the items from the menu or menu bar to exit Feature Option Description E...

Page 50: ...cc3300 User Information Diagnostics and Utilities Resource CD shipped with the server The SSU provides a graphical user interface GUI over an extensible framework for server configuration The SSU framework supports the following functions and capabilities Allows viewing and clearing of the system s critical event log Allows the viewing of the system management FRU information Allows the viewing of...

Page 51: ...provides a launching point for individual tasks The SSU requires the availability of the AF INI AF HLP plus any ADN files and their associated HLP and INI files 1 Directly from the HP Server cc2300 cc3300 User Information Diagnostics and Utilities Resource CD Insert the HP Server cc2300 cc3300 User Information Diagnostics and Utilities Resource CD into your CD ROM drive and press the reset button ...

Page 52: ...as the following menus File Menu The File menu has the following options Open Opens an SEL data file for viewing Save As Saves the currently loaded SEL data to a file Exit Quits the SEL Viewer SEL Menu The SEL menu has the following options Properties Displays information about the SEL These fields are display only Clear SEL Clears the SEL entries from the NV storage area and from the SEL Manager ...

Page 53: ...d in FRU Manager Add in Clicking on the FRU Manager Add in task brings up the Field Replacement Unit FRU viewer You can load and view the current FRU data stored in the NV storage area save the currently loaded FRU data to a file or view previously saved FRU data The FRU Manager main window provides access to all the features of the add in through menus The F4 key shifts the FRU columns left while...

Page 54: ...s EEPROMs The load utility Discovers the product configuration based on instructions in a master configuration file Updates the nonvolatile storage device EEPROM associated with the Baseboard Management Controller BMC that holds the SDR and FRU area Updates the SMB area located in the BIOS nonvolatile storage device Generically handles FRU devices that may not be associated with the BMC When to Ru...

Page 55: ...stics and Utilities Resource CD Select the chassis you have 1 TSRLT2 2 TSRMT2 3 Exit Select 1 TSRMT2 TSRMT2 is the cc2300 Carrier Grade Server Select the function you desire to perform 1 Update FRUs and SDR repository 2 Update just the SDR repository 3 Modify the asset tag 4 Exit Select 1 Update FRUs and SDR repository Utility Output Probing hardware please wait Would you like to enter the chassis...

Page 56: ... the system s field replaceable units A cfg file describing the system configuration A sdr file describing the sensors in the system Command Line Format The basic command line format is frusdr h d smb fru sdr cfg filename cfg p Command Description frusdr Is the name of the utility Or h Displays usage information d smb fru sdr Only displays requested area cfg filename cfg Uses custom CFG file p Pau...

Page 57: ...playing FRU Area The FRU area is displayed in ASCII format when the field is ASCII or as a number when the field is a number Each FRU area displayed is headed with the FRU area designated name Each field has a field name header followed by the field in ASCII or as a number The Board Chassis and Product FRU areas end with an END OF FIELDS CODE that indicates there is no more data in this area The I...

Page 58: ...SDR repository area The SDR file is loaded via the cfg File Then the utility filters all tagged SDRs depending on the product configuration set in the Configuration File Non tagged SDRs are automatically programmed The utility also copies all written SDRs to the SDR TMP file It contains an image of what was loaded and the TMP file is also useful for debugging the server Updating FRU Nonvolatile St...

Page 59: ...uns out of the BIOS and is used to Change default values Check and or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility 1 When this message appears on the video monitor Press Ctrl A to run SCSI Utility 2 Press Ctrl A to run this utility When it appears choose the host adapter that you want to configure ...

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Page 61: ... SJT 18 3 AWG For outside U S Canada cords must be flexible harmonized HAR or VDE certified cord with 3 x 0 75 mm conductors rated 250 VAC 2 Connector wall outlet end Cords must be terminated in grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region and for U S must be rated 125 of overall current ratin...

Page 62: ...server when installed in an equipment rack must not go below 5 C 41 F or rise above 40 C 104 F Extreme fluctuations in temperature can cause a variety of problems in your server Ventilation The equipment rack must provide sufficient airflow to the front of the server to maintain proper cooling The rack must also include ventilation sufficient to exhaust a maximum of 1023 BTU s per hour for the ser...

Page 63: ...flat bladed screwdriver Phillips cross head screwdriver 2 Pen or pencil Anti static wrist strap and conductive foam pad recommended Figure 11 Tools and Supplies Needed Equipment log as you integrate new parts into the system add information about them to your equipment log Appendix B Record the model and serial number of the system all installed options and any other pertinent information specific...

Page 64: ...when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Working Inside ...

Page 65: ...sonal injury or equipment damage can result Hazardous conditions processors and power supplies Thermal conditions may be present in the Processor Memory Complex Allow all fans to continue to run until they shut down on their own after power has been turned off After the fans stop you can unplug disconnect the power cord CAUTIONS Electrostatic discharge ESD and ESD protection ESD can damage disk dr...

Page 66: ...ve the top cover follow this procedure 1 Loosen the two captive screws on the front panel and remove the bezel A in Figure 12 2 Remove the two screws securing the front of the top cover B in Figure 12 3 Lift the front edge of the top cover C in Figure 12 and push the cover toward the back of the server D in Figure 12 until free of the rear lip 4 Lift the top cover up to remove Figure 12 Removing t...

Page 67: ...panel board located beneath right HDD C 3 3 V PCI add in card riser I Peripheral drive bay D Fan module J SCSI hard disk drive left E SCSI hard disk drive right K Power board located beneath cables F USB connectors L Power supply Figure 13 Internal Chassis Layout The server board is mounted horizontally toward the rear of the chassis behind the system fan array Up to two 1 0 inch SCSI Ultra160 har...

Page 68: ...lug the PCI add in card from the riser card Replacing the Power Supply Module To replace an AC or DC power supply follow this procedure 1 Remove the bezel and top cover 2 Lift up the rear edge of the power supply slightly and slide it back A in Figure 14 until the power supply connector disengages from the power board 3 Lift up the front edge of the power supply B in Figure 14 and slide it forward...

Page 69: ...m the server board 2 Press in on the plastic catch A in Figure 15 to release the fan module 3 Swing the fan module upward B in Figure 15 and lift it out of the chassis Figure 15 Fan Module Replacement NOTE When replacing the fan module verify that the chassis attachment point and the mating notch on the end of the fan module opposite the latch have fully engaged ...

Page 70: ... and place on a clean static free work surface Figure 16 Removing a Hard Disk Drive Disassembling the Hard Disk Drive Carrier 1 Turn the hard disk drive carrier so that component side of the drive is face up 2 In this position the bottom edge of the sheet metal is aligned with the top of the drive and allows for easy removal and replacement of four retaining screws Setting Hard Drive SCSI Addresse...

Page 71: ...address setting on the disk drive that is already installed The SCSI address will be 5 or 6 Set the SCSI address on the second disk so it doesn t match the SCSI address of the currently installed disk drive Failure to set the SCSI address properly could result in a SCSI address conflict Disk Types Different hard drives are used in the server Please refer to the following information to determine t...

Page 72: ...72 cc2300 Carrier Grade Server Product Guide Part Number A6917 69001 A6918 69001 Product Number A6917A A6918A Jumper Settings ...

Page 73: ... Install from 256 MB to 6 GB of registered memory DIMMs must be installed in pairs in the following order 1A 1B 2A 2B and 3A 3B as shown in Figure 17 The DIMM sockets are further identified on the board s silkscreen It is recommended that HP tested memory is used when adding memory capacity to the server OM11790 3A 1B 2B 3B 1A 2A Figure 17 Installing DIMMs ...

Page 74: ...he server if you install a processor that is inappropriate for your server Make sure your server can handle a newer faster processor thermal and power considerations For exact information about processor interchangeability contact your customer service representative ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch th...

Page 75: ... must be compatible with the first processor within one stepping same voltage and same speed 1 Observe the safety and ESD precautions at the beginning of this chapter 2 Remove the top cover 3 Remove any PCI cards that may obscure the processors 4 Raise the locking bar on the processor socket and remove the terminator as shown in Figure 18 OM11814 Figure 18 Raising the Locking Bar and Removing the ...

Page 76: ...s a guide align the corner mark on the processor with the corner mark on the socket and insert the processor into the socket Lower the locking bar completely and verify that it has fully latched OM11789 Figure 19 Inserting the Processor and Lowering the Locking Bar ...

Page 77: ... the blades of the heatsink should point toward the fans 8 Place the heatsink B in Figure 20 on top of the powerstrate and processor A in Figure 20 9 Hook the heatsink retention clip C in Figure 20 to one end of the processor socket Using a screwdriver or other tool attach the other side of the clip to the other side of the processor socket OM12826 C B A D Figure 20 Aligning the Heatsink and Insta...

Page 78: ...river or other tool as shown in Figure 21 OM12827 Figure 21 Unlatching the Heatsink Retaining Clip Shown from Power Supply Side 3 Remove the heatsink from the processor 4 Raise the locking bar on the socket as shown in Figure 22 OM11788 Figure 22 Raising the Locking Bar on the Processor Socket 5 Remove the processor from the socket 6 If you removed the processor from the secondary socket and are n...

Page 79: ...verse to remove the terminator OM11787 A B D C Figure 23 Installing a Terminator Replacing 3 3 Volt or 5 Volt PCI Add in Cards The server supports two types of PCI riser boards 3 3 Volt and 5 Volt The 5 Volt PCI riser supports a full length full height 64 bit 33 MHz PCI add in card The 3 3 Volt PCI riser supports a low profile half length 64 bit 66 MHz PCI add in card To replace a 3 3 V or 5 0 V a...

Page 80: ...ade Server Product Guide Replacing the CD ROM Assembly CAUTION Failure to properly install the Flex Cable on the CD ROM drives can result in broken traces in the cable Follow these instructions to avoid damage to the cable ...

Page 81: ...ier A Remove the air baffle B next to the fan assembly 2 Move cables above the Flex cable out of the way and disconnect the cable A from the server board 3 Remove the two screws securing the peripheral drive carrier 4 Disconnect the power cable from the CR ROM A 5 Slide the peripheral drive carrier to the rear and lift it up out of the chassis Place the drive on a clean static free work surface ...

Page 82: ...dure 1 Remove the top and bottom EMI covers from the drive assembly 2 Unplug power cable from carrier opening A 3 Flex the plastic carrier to disengage the carrier pins from the CD ROM drive s mounting holes 4 Pull the CD ROM drive out of the plastic carrier to disconnect the drive from the cable Place the drive on a clean static free work surface ...

Page 83: ...tic carrier Make sure to align the two metal mounting pins on the carrier with the plastic standoffs A on the cable and fully insert drive into the carrier 3 If no pull tab is on the CD ROM drive ZIF connector install the cable as follows The carrier mounting pin at location A should go through the mounting hole in the end of the cable as shown This prevents the exposed ZIF contacts from potential...

Page 84: ... bottom of drive Top shown 7 Install drive assembly down into the top of the unit and then forward through the opening in the front of the unit as shown CAUTION Carefully install the assembly to avoid deforming the EMI top cover spring fingers 8 If tabs are present position the carrier to engage between the chassis tabs A Note Latest style carriers do not engage tabs 9 Plug power cable from power ...

Page 85: ...hassis using screws at the two carrier mounting locations 11 Notice the two BEND LINES shown 12 Make a Z fold in the cable at the BEND LINE locations 13 Plug connector onto baseboard A and ensure that it is not cocked to either side Reinstall the hard disk drive and air baffle ...

Page 86: ...urer s instructions ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren ADVARSEL Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandøren VARNING Explosionsfara vid felaktigt batteribyte...

Page 87: ...valent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 4 Remove the battery from its socket 5 Dispose of the battery according to local ordinance 6 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 7 Reinstall the plastic retainer on the lithium battery socket 8 Replace the...

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Page 89: ...er board and place them on a clean static free surface 5 Remove the memory DIMMs from the server board and place them on a static free surface 6 Remove the disks and place them on a static free surface 7 Place the replacement server on a static free surface and install components that were removed in steps 1 through 7 NOTE Be sure to install the heat dissipation strip powerstrate between the proce...

Page 90: ...90 cc2300 Carrier Grade Server Product Guide Figure 26 Front Panel Board Removal ...

Page 91: ...899 67002 A6899 69002 Power Supply AC A6898 67002 A6898 69002 Power Supply DC A6898 67014 Fan Pack A6898 67003 Front Panel PCA A6935 67001 3 3V Riser A6936 67001 5 0V Riser A6898 67011 PCI Riser Brkt center A6898 67012 PCI Riser Brkt right A6898 67004 Cable SCSI data 1U A6898 67006 Cable front panel 1U A6898 67007 Cable alarm 1U A6898 67005 Cable SCSI HDD pwr 1U A6898 67008 Cbl CD Floppy Drive Pwr...

Page 92: ...20 62001 LAN Adapter 10 100baseTX Full Height A6920 62002 LAN Adapter 10 100baseTX Low Profile A6921 62001 LAN Adapter Gigabit Over Copper Low Profile A6921 62002 LAN Adapter Gigabit Over Copper Full Height P3475 63001 P3475 69001 RAID Controller 128MB A6905 67001 19 2 Post rackmount kit A6898 63001 Y Cable PS2 Splitter 8 A6900 63003 RJ 45 to DB9 cable A6908 67002 Heatsink w locking clip A6900 670...

Page 93: ...peration as it lacks an RI Ring Indicate signal If the system is configured for both back and front panel serial port operation by default the back panel connector is enabled and the front panel connector is disabled Plugging a cable into the front panel connector disables the back panel connector and enables the front panel connector if pins 4 and 5 are connected together Figure 27 shows the seri...

Page 94: ...ections is included Power alarm has just common and normally open contact outputs The major and minor alarms contain external reset circuits Table 16 gives the pinout of the telco alarms connector CAUTION Do not apply more than 60 Volts maximum to any pin or combination of pins on the Telco Alarms connector 1 8 9 15 Figure 28 15 pin Alarms Connector Table 16 Alarms Connector Pinout Pin Description...

Page 95: ...l lugs size Newark stock 81N1501 type CRS T0 1406 HT that accept 14 AWG wire gauge The width W in Figure 30 of the lug can be no larger than 0 25 inches Figure 30 DC Power Terminal Lug To connect the earth ground or power conductors to the chassis studs 1 Place a 8 32 nut on the chassis stud and tighten to 10 in lb 2 Place the earth ground or power wire terminal lug on the chassis stud 3 Place ano...

Page 96: ...d serial device as well as providing support for serial concentrators which typically support RJ45 serial connectors For those server applications that use a serial concentrator to access the server management features of the baseboard a standard 8 pin CAT 5 cable from the serial concentrator is plugged directly into the rear RJ45 serial port The 8 pins of the RJ45 connector can be configured to m...

Page 97: ...can also be configured to support either DSR or DCD 2 For systems configured with both a front and rear RJ45 serial connectors the adapters used for the rear port cannot be used with the front port as the pin out for both RJ45 ports are different Configuration Jumpers This section describes the jumper blocks that control various configuration options Figure 32 shows the names and location of the c...

Page 98: ...o the manufacturing default during system reset Password Clear If pins 7 and 8 are jumpered default the current system password is maintained during system reset If pins 8 and 9 are jumpered the password is cleared on reset Recovery Boot If pins 10 and 11 are jumpered default the system will attempt to boot using the BIOS programmed in the Flash memory If pins 11 and 12 are jumpered the BIOS will ...

Page 99: ...termination board fully seated in their slots on the server board Are all add in PCI boards fully seated in their slots on the server board Are all jumper settings on the server board correct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no...

Page 100: ...ning Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure Many situations that are easy to correct however can also cause such problems After the System Has Been Running Correctly Checklist If you are running the software from a CD ROM disk try a different disk to see if the problem occurs on all disks If the problems are...

Page 101: ...ds from the hard disk drive make sure there is no CDROM installed Turn on the system If the power LED does not light see Power Light Does Not Light on page 102 Monitoring POST See Chapter 3 Verifying Proper Operation of Key System Lights As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity l...

Page 102: ...tings correct Is the video monitor signal cable properly installed Is the onboard video controller enabled If you are using an add in video controller board do the following Verify that the video controller board is fully seated in the server board connector Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system and POST emits a beep...

Page 103: ...00 Carrier Grade Server server board CD ROM Drive Activity Light Does Not Light Check the following Are the power and signal cables to the CD ROM drive properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Is the onboard IDE controller enabled Cannot Connect to a Server Make sure you are using the drivers that are shipped on the system...

Page 104: ...Delete and then reinstall the drivers Run the diagnostics PCI Installation Tips Some common PCI tips are listed here Reserve interrupts IRQs and or memory addresses specifically for ISA adapters This prevents PCI cards from trying to use the same settings ISA cards are using Use the SSU to keep track of ISA adapter resources Certain drivers may require interrupts that are not shared with other PCI...

Page 105: ...cc2300 Carrier Grade Server Product Guide 105 Bootable CD ROM Is Not Detected Is the BIOS set to allow the CD ROM to be the first bootable device ...

Page 106: ......

Page 107: ...des Checkpoint Code Description D0h The NMI is disabled Power on delay is starting Next the initialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller Basic Acceptance Test BAT test starting memory refresh and entering 4 GB flat mode next D3h Starting memory sizing next D4h Returning to real mode Executing any OEM patches and setting the st...

Page 108: ...ff R Keyboard Init the keyboard controller command byte is written Next issuing the pin 23 and 24 blocking and unblocking commands 10h Off Off Off R Disable and initialize 8259 11h Off Off Off A Detect configuration mode such as CMOS clear 13h Off Off G A Chipset initialization before CMOS initialization 19h G Off Off A Init System Timer the 8254 timer test is over Starting the memory refresh test...

Page 109: ...l to video BIOS Start serial console redirection 2Bh G Off A G Platform hook 2Dh G G R G Initialize AMI display manager module Initialize support code for headless system if no video controller is detected 2Dh G G R G Scan flash for logos and Initialize logo data areas 30h Off Off R R Detect PS 2 mouse 30h Off Off R R Hook after c000 ROM control 2Eh R R A Off Set up video parameters in BIOS data a...

Page 110: ...g the output buffer and checking for stuck keys Issuing the keyboard reset command next 81h R Off Off G Keyboard Interface Test a keyboard reset error or stuck key was found Issuing the keyboard controller interface test command next 82h R Off G Off Check Stuck Key Enable Keyboard the keyboard controller interface test completed Writing the command byte and initializing the circular buffer next 83...

Page 111: ...d NUM Lock key next Issuing the keyboard ID command next A2h R Off A Off Report second set of POST errors to error messenger 86h R G G Off Prepare And Run Setup error manager displays and logs POST errors Waits for user input for certain errors Execute setup 8Bh A Off G G Set base expansion memory size 8Ch A G Off Off Adjust Setup programming the Setup options next A5h R G R G Set display mode A7h...

Page 112: ...g Timer failed on last boot No 810A Processor 1 failed initialization on last boot No 810B Processor 1 failed initialization No 810C Processor 1 disabled No 810D Processor 2 disabled No 810E Processor 1 failed FRB 3 timer No 810F Processor 2 failed FRB 3 timer No 8110 Server Management Interface failed to function Yes 8114 Processor 2 Internal Error IERR failure No 8115 Processor 3 Internal Error ...

Page 113: ...BIOS Update for Left Processor 4 No 8165 Unable to apply BIOS Update for Left Processor 3 No 8166 Unable to apply BIOS Update for Left Processor 2 No 8167 Unable to apply BIOS Update for Left Processor 1 No 8168 Right Processor 4 L2 cache failed No 8169 Right Processor 3 L2 cache failed No 816A Right Processor 2 L2 cache failed No 816B Right Processor 1 L2 cache failed No 816C Left Processor 4 L2 ...

Page 114: ...r failed to function No 8204 Secondary Hotswap Controller failed to function No 8205 Hotswap Controller failed to function No 8210 Board 2 Processor 1 failed BIST No 8211 Board 2 Processor 2 failed BIST No 8212 Board 2 Processor 3 failed BIST No 8213 Board 2 Processor 4 failed BIST No 8214 Board 1 Processor 1 failed BIST No 8215 Board 1 Processor 2 failed BIST No 8216 Board 1 Processor 3 failed BI...

Page 115: ...cessor 3 failed FRB Level 3 timer No 8256 Left Processor 2 failed FRB Level 3 timer No 8257 Left Processor 1 failed FRB Level 3 timer No 8260 Right Processor 4 failed initialization No 8261 Right Processor 3 failed initialization No 8262 Right Processor 2 failed initialization No 8263 Right Processor 1 failed initialization No 8264 Left Processor 4 failed initialization No 8265 Left Processor 3 fa...

Page 116: ...ange DIMM1 and DIMM3 system halted Yes system halted 8308 Please power down the system and exchange DIMM2 and DIMM3 system halted Yes system halted 8309 Double data row DIMM detected in DIMM2 socket system halted Yes system halted 830A Double data row DIMM detected in DIMM3 socket system halted Yes system halted 8400 Switch fault on PCI hot plug No 8401 Hot plug switches overridden by jumper or se...

Page 117: ...bout your system You will need some of this information when you run BIOS Setup Item Manufacturer Name and Model Number Serial Number Date Installed System System Baseboard Processor Speed and Cache Keyboard Mouse Floppy Disk Drive optional CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 First Installed Power Supply Second Installed Power Supply PCI Slot 1 PCI Slot 2 ...

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Page 119: ...cc2300 Carrier Grade Server Product Guide 119 C Warnings WARNING English US AVERTISSEMENTS Français WARNUNG Deutsch AVVERTENZA Italiano ADVERTENCIA Español ...

Page 120: ...onnect the power cord from the system 4 Label and disconnect all telecommunication cables and all other cables connected to I O connectors or ports on the back of the system 5 Provide some electrostatic discharge ESD protection by wearing an anti static wrist strap attached to chassis ground of the system any unpainted metal surface when handling components 6 Do not operate the system with the cha...

Page 121: ...Clean and free of airborne particles other than normal room dust Well ventilated and away from sources of heat including direct sunlight Away from sources of vibration or physical shock Isolated from strong electromagnetic fields produced by electrical devices Protected when in regions that are susceptible to electrical storms We recommend you plug your system into a surge suppresser and disconnec...

Page 122: ... cordons d alimentation CA du système ou des prises murales 4 Identifiez et déconnectez tous les câbles de télécommunications et tous les autres câbles reliés aux connecteurs E S ou aux ports derrière le système 5 Pour prévenir les décharges électrostatiques lorsque vous touchez aux composants portez une bande antistatique pour poignet et reliez la à la masse du système toute surface métallique no...

Page 123: ...uspension sauf la poussière normale 2 Bien aéré et loin des sources de chaleur y compris du soleil direct 3 À l abri des chocs et des sources de vibration 4 Isolé des forts champs électromagnétiques générés par des appareils électriques 5 Protégé s il se trouve dans des régions sujettes aux orages magnétiques Nous vous recommandons de connecter votre système à un suppresseur de surtension et de dé...

Page 124: ...ennzeichnen Sie alle Telekommunikationsleitungen und sonstigen Kabel an den E A Steckern bzw Anschlüssen an der Rückseite des Systems und trennen Sie diese vom Netz 5 Um sich gegen elektrostatische Entladung zu schützen sollten Sie eine Antistatik Manschette tragen die Sie beim Arbeiten mit Komponenten zur Erdung an einem beliebigen unlackierten Metallteil befestigen 6 Nehmen Sie das System nicht ...

Page 125: ... Anforderungen erfüllen Saubere möglichst staubfreie Umgebung Gut belüftet und weit entfernt von Wärmequellen wie direkte Sonneneinstrahlung Vibrations und erschütterungsfreie Umgebung Abgeschirmt von starken elektromagnetischen Feldern die durch elektrische Geräte erzeugt werden Entsprechender Schutz bei Betrieb in gewittergefährdeten Gebieten Es empfiehlt sich den Computer über einen Überspannun...

Page 126: ...e un etichetta e scollegare tutti i cavi di telecomunicazione e i cavi collegati ai connettori di I O o alle porte sulla parte posteriore del sistema 5 Assicurare un minimo di protezione da scariche elettrostatiche ESD indossando un bracciale antistatico collegato a un componente metallico non verniciato del telaio quando si maneggiano i componenti 6 Non attivare il sistema nel caso in cui i coper...

Page 127: ...e caratteristiche riportate di seguito Pulita priva di particelle diverse dalla polvere normalmente presente nell ambiente di lavoro Aerata e lontana da fonti di calore compresa la luce solare diretta Lontana da fonti di vibrazione o urti Isolata da forti campi elettromagnetici prodotti da apparecchi elettrici Protetta nelle regioni soggette a temporali Durante un temporale si consiglia di collega...

Page 128: ...stema 3 Desenchufe todos los cables de alimentación de CA del sistema o de los enchufes de pared 4 Etiquete y desconecte todas las líneas de telecomunicaciones y todos los cables conectados a los puertos o conectores de E S de la parte posterior del sistema 5 Para contar con cierto grado de protección contra descargas electrostáticas ESD utilice un brazalete antiestático conectado a la toma de tie...

Page 129: ...transportadas por aire aparte del polvo normal de la habitación Bien ventilado y alejado de las fuentes de calor incluida la luz del sol directa Alejado de las fuentes de vibración o de los golpes físicos Aislado de campos electromagnéticos fuertes producidos por dispositivos eléctricos Protegido si se encuentra en regiones susceptibles de tormentas eléctricas Se recomienda que enchufe el sistema ...

Page 130: ...130 cc2300 Carrier Grade Server Product Guide ...

Page 131: ...nel Features 20 battery disposing of safely 90 installing 91 removing 90 bezel removal 70 BIOS 111 116 Upgrading 54 Boot Device Priority menu configuring Setup 52 53 Boot menu configuring Setup 52 boot sequence booting without keyboard 30 setting in Setup 30 booting cold 103 bus termination requirements SCSI devices 23 C Caution avoid touching processor pins 78 ESD protection 69 installing chassis...

Page 132: ...u configuring Setup 53 F fan heat sink disconnecting 82 fan replacement 73 Fast EtherChannel 24 Features back panel 20 front panel 19 FEC See Fast EtherChannel front panel board replacement 93 connectors serial port 97 USB 98 Front Panel Features 19 FRU SDR load utility 58 when to run 58 FRUSDR load utility 43 H hard disk drive replacement 74 hardware updating 67 heat sink fan 82 I Internal Chassi...

Page 133: ...08 no characters on screen 106 PCI installation tips 108 power light 106 preparing system for diagnostic testing 105 screen characters incorrect 106 system cooling fans do not rotate 107 system lights 105 processor 78 removing 79 82 83 selecting the correct processor 78 processor removal and installation 78 R real time clock running SCU to configure settings 91 removal and installation processor 7...

Page 134: ...03 Software and Utilities configuration Setup 43 specifications environmental 16 specifications environmental 16 physical 15 SSU See system setup utility switches power on off 68 69 Switches DC power 103 reset 103 System Configuration Utility See SCU System Management menu configuring Setup 49 51 system setup utility 54 System setup utility exiting 58 launching a task 55 location 54 running locall...

Page 135: ...g components may be hot 78 dispose of lithium battery safely 90 ESD can damage product 68 no user serviceable parts power supply 69 power on off switch 68 69 unplug disconnect power cord cables 69 Warnings translations English 124 ...

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