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Chapter 7 Troubleshooting 195

Troubleshooting

Chapter contents

Understanding the troubleshooting process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Preliminary operating checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Troubleshooting flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Troubleshooting by using the event log and the control panel messages . . . . . . . . . 199

Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Event log messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Device error conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Multifunction finisher control panel and event log messages . . . . . . . . . . . . 203

3,000-sheet stapler/stacker control panel and event log messages . . . . . . . 211

3,000-sheet stacker control panel and event log messages . . . . . . . . . . . . . 218

8-bin mailbox control panel and event log messages . . . . . . . . . . . . . . . . . . 223

Troubleshooting jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Troubleshooting media problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Determine the problem source: print media or output device . . . . . . . . . . . . 231

Isolate a paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Isolate a media brand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Isolate a media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Using the service-level diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Service mode—printer or MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Service mode—multifunction finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Service mode—3,000-sheet stapler/stacker and 3,000-sheet stacker . . . . . 239

Service mode—8-bin mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Performing calibration and adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Multifunction finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

3,000-sheet stapler/stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Using troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Information pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Paper-path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

User LED light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Summary of Contents for C8088B

Page 1: ...service ...

Page 2: ......

Page 3: ...output finishing devices hp LaserJet multifunction finisher 3 000 sheet stapler stacker 3 000 sheet stacker and 8 bin mailbox service supplement__________ ...

Page 4: ...anties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated MS DOS is a U S registered tra...

Page 5: ...00 sheet stacker 30 8 bin mailbox 31 Regulatory information 32 Declaration of Conformity multifunction finisher 32 Declaration of Conformity 3 000 sheet stapler stacker 33 Declaration of Conformity 3 000 sheet stacker 34 Declaration of Conformity 8 bin mailbox 35 Service approach 36 Parts and supplies 36 Exchange program 36 Warranty 36 2 Installation Environmental requirements 38 Physical requirem...

Page 6: ...6 Multifunction finisher 76 8 bin mailbox 77 Sensors 78 Multifunction finisher 78 3 000 sheet stapler stacker 83 3 000 sheet stacker 84 8 bin mailbox 85 6 Removal and replacement Introduction 89 Removal and replacement strategy 89 Electrostatic discharge 89 Required tools 89 Before performing service 90 Multifunction finisher external doors and covers 91 Stapler door 91 Product release handle 92 F...

Page 7: ...000 sheet stacker assemblies 137 Flipper assembly 137 Paper path assembly 138 Accumulator wings stapler stacker only 139 Paper stop clips 140 Accumulator assembly stapler stacker only 141 Carriage assembly stapler stacker only 144 Offset module stacker only 146 Stapler stapler stacker only 148 Controller PCA 150 Power supply 152 LED PCA 153 Interlock switch 154 Safety switch assembly stapler stack...

Page 8: ... problems 231 Determine the problem source print media or output device 231 Isolate a paper path 231 Isolate a media brand 232 Isolate a media type 232 Using the service level diagnostics 233 Service mode printer or MFP 233 Service mode multifunction finisher 233 Service mode 3 000 sheet stapler stacker and 3 000 sheet stacker 239 Service mode 8 bin mailbox 241 Performing calibration and adjustmen...

Page 9: ...r 266 3 000 sheet stacker 270 Alphabetical parts list 3 000 sheet stapler stacker and 3 000 sheet stacker 273 Numerical parts list 3 000 sheet stapler stacker and 3 000 sheet stacker 275 Illustrations and parts lists 277 8 bin mailbox 277 Alphabetical parts list 8 bin mailbox 283 Numerical parts list 8 bin mailbox 284 Index ...

Page 10: ...8 Contents ENWW ...

Page 11: ... listed by media weight 50 Table 22 Offset specifications for the multifunction finisher 58 Table 23 Offset specifications for the 3 000 sheet stapler stacker 65 Table 24 Offset specifications for the 3 000 sheet stacker 68 Table 25 Motors solenoids and clutches for feeding and aligning media 76 Table 26 Motors 77 Table 27 Control panel and event log messages multifunction finisher 203 Table 28 Co...

Page 12: ...10 List of tables ENWW Table 53 8 bin mailbox 2 of 3 279 Table 54 8 bin mailbox 3 of 3 281 Table 55 Alphabetical parts list 8 bin mailbox 283 Table 56 Numerical parts list 8 bin mailbox 284 ...

Page 13: ...mple stacking face down delivery 57 Figure 20 Simple stacking face up delivery 57 Figure 21 Job offset 58 Figure 22 Staple positions 59 Figure 23 Stapling unit 59 Figure 24 Booklet making 1 of 3 60 Figure 25 Booklet making 2 of 3 60 Figure 26 Booklet making 3 of 3 61 Figure 27 Stapler stacker main modules 62 Figure 28 Stapler stacker jam detection 63 Figure 29 Stapler bin full condition 64 Figure ...

Page 14: ...echanism 1 of 6 117 Figure 80 Folding mechanism 2 of 6 117 Figure 81 Folding mechanism 3 of 6 118 Figure 82 Folding mechanism 4 of 6 118 Figure 83 Folding mechanism 5 of 6 119 Figure 84 Folding mechanism 6 of 6 119 Figure 85 User LED PCA 120 Figure 86 Controller PCA 1 of 3 121 Figure 87 Controller PCA 2 of 3 121 Figure 88 Controller PCA 3 of 3 122 Figure 89 Service LED PCA 123 Figure 90 Power supp...

Page 15: ...ind cover 2 of 2 167 Figure 141 Power supply 169 Figure 142 Flipper assembly 1 of 7 170 Figure 143 Flipper assembly 2 of 7 170 Figure 144 Flipper assembly 3 of 7 171 Figure 145 Flipper assembly 4 of 7 171 Figure 146 Flipper assembly 5 of 7 172 Figure 147 Flipper assembly 6 of 7 172 Figure 148 Flipper assembly 7 of 7 173 Figure 149 Delivery head motor 1 of 2 174 Figure 150 Delivery head motor 2 of ...

Page 16: ...ooklet adjustment multifunction finisher 244 Figure 185 Sample event log 248 Figure 186 Sample configuration page 249 Figure 187 Multifunction finisher system assembly 254 Figure 188 Mounting hardware 255 Figure 189 External panels and covers 256 Figure 190 Internal components 1 of 2 257 Figure 191 Internal components 2 of 2 258 Figure 192 Dispose assembly 259 Figure 193 Paper feeder assembly 260 ...

Page 17: ...8 Identification 19 Multifunction finisher 19 3 000 sheet stapler stacker 20 3 000 sheet stacker 21 8 bin mailbox 22 Product overview 23 Multifunction finisher 23 3 000 sheet stapler stacker 25 3 000 sheet stacker 26 8 bin mailbox 27 Specifications 28 Multifunction finisher 28 3 000 sheet stapler stacker 29 3 000 sheet stacker 30 8 bin mailbox 31 Regulatory information 32 Service approach 36 Parts...

Page 18: ...40mfp Up to 24 ppm when used with an HP LaserJet 9500 printer or an HP LaserJet 9500mfp Consumables HP 5 000 staple cartridge C8092A Throughput Staples up to 25 sheets of A3 size or ledger size paper per document Staples up to 50 sheets of A4 size or letter size paper per document Saddle stitches and folds up to 10 sheets of 75 g m 20 lb paper Provides high capacity stacking for up to 1 000 sheets...

Page 19: ... or letter size paper Stacks up to 1 500 sheets of A3 size or ledger size paper Staples up to 50 sheets of A3 size and ledger size paper per document Staples up to 50 sheets of A4 size and letter size paper per document Bin 1 face up bin holds up to 125 sheets of paper Bin 2 face down bin holds up to 3 000 sheets of paper Accepts cardstock up to 216 g m2 58 lb in weight Speed Up to 50 ppm when use...

Page 20: ...heets 75 g m 20 lb bond media each and jobs are stacked in order Face up bin supports cardstock envelopes labels and transparencies and supports media up to 216 g m 58 lb bond Note Capacity might vary depending on the media weight Functions Provides stacking in four operation modes Mailbox The eight face down bins can be assigned to a user or a group of users All jobs that a user or group of users...

Page 21: ...revision level production site and manufacturing line and the production number of the output device An example of a serial number is JPBGA12345 The identification label also contains electrical information and regulatory information See figure 1 or figure 2 Note The electrical information and regulatory information vary by country region Figure 1 Sample identification label multifunction finisher...

Page 22: ...t the country region of origin revision level production site and manufacturing line and the production number of the output device An example of a serial number is MX04C04388 The identification label also contains electrical information and regulatory information See figure 3 Note The electrical information and regulatory information vary by country region Figure 3 Sample identification label 3 0...

Page 23: ...ut the country region of origin revision level production site and manufacturing line and the production number of the output device An example of a serial number is MX04G04388 The identification label also contains electrical information and regulatory information See figure 4 Note The electrical information and regulatory information vary by country region Figure 4 Sample identification label 3 ...

Page 24: ... information vary by country region Figure 5 Sample identification label 8 bin mailbox Hewlett Packard Company 11311 CHINDEN BLVD BOISE IDAHO 83714 U S A This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause und...

Page 25: ...ion finisher front view Figure 7 External assembly locations multifunction finisher back view Processing tray Product attachment Product release upper cover Jam removal dial Stapling unit Stapler door latch handle Booklet bin bin 2 Stacker bin bin 1 Jet Link cable Attachment rod Jam removal cover Top cover assembly Power cord ...

Page 26: ...pper Delivery roller Stapling unit Aligning plate front and back Booklet bin bin 2 Stacker bin bin 1 Reversing flapper Reversing roller Paper fold roller Feed roller Reversing nip roller Paddle Stack feed roller Booklet delivery roller Paper pushing plate Delivery belt Adjustable casters Booklet bin full actuator ...

Page 27: ...sheet stapler stacker Figure 9 External assembly locations 3 000 sheet stapler stacker front view Figure 10 External assembly locations 3 000 sheet stapler stacker back view Face down or Face up bin Attachment rod stacker bin Identification label ...

Page 28: ... Note The external assembly locations on the 3 000 sheet stacker is the same as that of the 3 000 sheet stapler stacker Figure 12 Cross section 3 000 sheet stacker Flipper Paper path Accumulator Stapler cartridge Controller PCA Power supply Flipper Paper path Offset module Controller PCA Power supply ...

Page 29: ...mailbox Figure 13 External assembly locations 8 bin mailbox left side view Figure 14 External assembly locations 8 bin mailbox right side view Face up bin Face down bins Attachment rod Flipper Input paper guide Delivery head Belt Power PCA supply ...

Page 30: ...Low power 230 W Off 0 5 W ADF printing 1 130 W Printing 3 670 Btu hr Standby 1 500 Btu hr PowerSave 1 240 Btu hr Low power 785 Btu hr Off 1 7 Btu hr ADF printing 3 860 Btu hr 220 240 Vac 10 50 60 Hz 2 Hz Minimum recommended current capacity 6 5 amp Printing 1 075 W Standby 440 W PowerSave 1 70 W Low power 230 W Off 1 3 W ADF printing 1 130 W Printing 3 650 Btu hr Standby 1 420 Btu hr PowerSave 1 2...

Page 31: ...e 1 70 W Low power 230 W Off 0 5 W ADF printing 1 130 W Printing 3 670 Btu hr Standby 1 500 Btu hr PowerSave 1 240 Btu hr Low power 785 Btu hr Off 1 7 Btu hr ADF printing 3 860 Btu hr 220 240 Vac 10 50 60 Hz 2 Hz Minimum recommended current capacity 6 5 amp Printing 1 075 W Standby 440 W PowerSave 1 70 W Low power 230 W Off 1 3 W ADF printing 1 130 W Printing 3 650 Btu hr Standby 1 420 Btu hr Powe...

Page 32: ...power 230 W Off 0 5 W ADF printing 1 130 W Printing 3 670 Btu hr Standby 1 500 Btu hr PowerSave 1 240 Btu hr Low power 785 Btu hr Off 1 7 Btu hr ADF printing 3 860 Btu hr 220 240 Vac 10 50 60 Hz 2 Hz Minimum recommended current capacity 6 5 amp Printing 1 075 W Standby 440 W PowerSave 1 70 W Low power 230 W Off 1 3 W ADF printing 1 130 W Printing 3 650 Btu hr Standby 1 420 Btu hr PowerSave 1 240 B...

Page 33: ...ts 110 to 127 volts V 10 50 to 60 hertz Hz 2 Hz 220 V 10 50 to 60 Hz 2 Hz Or 220 to 240 V 10 60 Hz 2 Hz Minimum recommended circuit capacity 15 0 amps 6 5 amps Table 15 Power consumption 8 bin mailbox Printer state 100 to 127 volt models 220 to 240 volt models Printing 34 3 watts 32 6 watts Standby 11 watts 10 3 watts PowerSave 0 1 watt 0 6 watt Table 16 Operating and storage environment 8 bin mai...

Page 34: ...rewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interferen...

Page 35: ...complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and ...

Page 36: ... the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device...

Page 37: ...e EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interf...

Page 38: ...t of field replaceable units FRUs Some mechanical assemblies can be repaired at the subassembly level Hewlett Packard does not support replacement of components on the printed circuit assemblies Parts and supplies Consumables and documentation on page 252 contains FRU and replacement part numbers and contains information about products that are specifically designed for the output device Replaceme...

Page 39: ...apter 2 Installation 37 2 Installation Chapter contents Environmental requirements 38 Physical requirements 39 Multifunction finisher 39 3 000 sheet stapler stacker and 3 000 sheet stacker 40 8 bin mailbox 41 ...

Page 40: ... see table 2 on page 28 Install where temperature and humidity are stable with no abrupt changes and away from water sources heating vents humidifiers air conditioners refrigerators or other major appliances see table 3 on page 28 Install away from direct sunlight areas that experience vibration open flames ammonia fumes ultrasonic heaters and devices that emit a magnetic field If the output devic...

Page 41: ...tput device The space must accommodate the physical and environmental requirements contained in this section in addition to the requirements for the printer Figure 15 Multifunction finisher side view and top view 690 mm 27 2 inches 904 mm 35 6 inches 985 mm 38 8 inches 600 mm 23 6 inches 520 mm 20 5 inches ...

Page 42: ...d 3 000 sheet stacker Note Dimensions of the 3 000 sheet stapler stacker and the 3 000 sheet stacker are identical Figure 16 3 000 sheet stapler stacker side view and top view 555 mm 21 8 inches 520 mm 20 5 inches 1 004 mm 39 5 inches 536 mm 21 1 inches ...

Page 43: ...ENWW Chapter 2 Installation 41 8 bin mailbox Figure 17 8 bin mailbox top view and side view 480 mm 18 9 in 435 mm 17 1 in 630 mm 24 8 in 918 mm 36 1 in 970 mm 38 2 in ...

Page 44: ...42 Installation ENWW ...

Page 45: ...43 3 Operation Chapter contents Supported media 44 Multifunction finisher 44 3 000 sheet stapler stacker 46 3 000 sheet stacker 46 8 bin mailbox 47 Using media 48 Multifunction finisher 48 3 000 sheet stapler stacker 50 ...

Page 46: ...using envelopes is sent The maximum number of envelopes that can be stacked is 10 P Labels letter or A4 transparencies letter or A4 P or L Stacker bin bin 1 capacity face down Up to 1 000 sheets of 75 g m2 20 lb bond stacked of letter A4 Up to 500 sheets of 75 g m2 20 lb bond stacked of legal B4 or ledger A3 Letter ISO A4 P or L 64 to 199 g m2 17 to 53 lb Legal ledger executive ISO A3 ISO A5 JIS B...

Page 47: ...that can be stapled and folded listed by booklet size on page 48 Letter legal ledger ISO A4 ISO A3 JIS B4 P 64 to 199 g m2 17 to 53 lb See Number of sheets that can be stapled and folded listed by media weight on page 48 Also see Number of sheets that can be stapled and folded listed by booklet size on page 48 Output bin Capacity Media Feeding orientation Weight ...

Page 48: ...1 500 sheets of ledger or A3 Letter legal executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 8K 16K 64 to 199 g m2 17 to 53 lb bond Function Capacity Media Weight Bin 1 face up bin Up to 125 sheets of letter A4 Letter legal executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B5 JIS B4 JPostD Monarch 8K 16K Custom sizes Custom types envelopes labels transparencies heavy paper 64 to 216 g m2 17 to 58 lb bo...

Page 49: ...rhead1 prepunched bond color recycled light glossy heavy rough heavy glossy non HP heavy glossy high gloss images 64 to 135 g m2 17 to 36 lb bond Face up bin Up to 125 sheets Standard sizes letter legal executive ISO A3 ISO A4 ISO A5 11 x 17 JIS B4 JIS B5 jpostD 8k 16k Custom sizes minimum 98 x 170 mm 3 86 x 6 7 inches maximum 305 x 470 mm 12 x 18 5 inches plain preprinted letterhead1 prepunched b...

Page 50: ...21 lb 50 25 90 g m2 24 lb 44 22 105 g m2 28 lb 28 14 163 g m2 43 lb 18 9 199 g m2 53 lb 12 6 Table 18 Number of sheets that can be stapled and folded listed by media weight Media weight Letter A4 ledger A3 and legal B4 64 g m2 17 lb to 80 g m2 21 lb Maximum of 10 sheets 90 g m2 24 lb to 105 g m2 28 lb Maximum of 5 sheets 163 g m2 43 lb to 199g m2 53 lb Maximum of 1 sheet will not be stapled Table ...

Page 51: ...inch length NOTE The measurement is affected by expansion or shrinkage of the sheet as a result of fusing The amount of expansion or shrinkage depends on the type of media Some media can expand or shrink by 2 mm 0 08 inch Stapling X 1 0 mm 0 04 inch NOTE Take this measurement on the inside sheet of an open booklet X Y Feeding direction Stapling line X Folding line ...

Page 52: ...proximate number of sheets that can be stapled listed by media weight Media weight Letter A4 Ledger A3 and legal B4 64 g m2 17 lb 50 50 75 g m2 20 lb 50 50 80 g m2 21 lb 50 50 90 g m2 24 lb 45 45 105 g m2 28 lb 35 35 163 g m2 43 lb 30 30 199 g m2 53 lb 25 25 ...

Page 53: ...ENWW 4 Maintenance 51 4 Maintenance Chapter contents Cleaning the outside of the product 52 Cleaning inside the product 52 ...

Page 54: ...are noticeably dirty wipe them with a dampened cloth Cleaning inside the product Over time dust can accumulate inside the output device Removing the dust is not a requirement for smooth operation of the products However dust can be removed by using a dry cloth or a handheld vacuum cleaner ...

Page 55: ...Multifunction finisher 56 3 000 sheet stapler stacker 62 3 000 sheet stacker 66 8 bin mailbox 69 Electric circuitry 73 Power supply 74 Multifunction finisher 74 3 000 sheet stapler stacker 74 3 000 sheet stacker 74 8 bin mailbox 75 Motors solenoids and clutches 76 Multifunction finisher 76 8 bin mailbox 77 Sensors 78 Multifunction finisher 78 3 000 sheet stapler stacker 83 3 000 sheet stacker 84 8...

Page 56: ...cally The shift motor M6 drives the stacker bin bin 1 to move from the home position The stacker bin returns to the home position when it is detected by the full loading sensor P124 9 Rotates ejector mechanism The delivery motor M3 drives the delivery belt to complete one cycle of rotation after the stacker bin has descended approximately 25 mm 1 inch The stacker bin then returns to the home posit...

Page 57: ...s initialization for the flipper and eject assemblies is complete This triggers the elevator initialization The elevator initialization is the same for all of the operating modes with the exception of the end of the initialization The final position of the elevator head depends on the presence of paper and the operation mode Note At initialization make sure that the encoders in the flipper and bel...

Page 58: ...ace up Operations such as job offset are performed when paper is ejected face down The booklet unit inside the multifunction finisher folds the paper stack before ejecting it The controller PCA in the multifunction finisher controls the sequence of operations Figure 18 Basic operation Multifunction finisher Controller PCA Formatter Dc controller ...

Page 59: ...e paper is reversed the paper is pulled into the processing tray and ejected face down to the delivery tray Figure 19 Simple stacking face down delivery Face up delivery The paper is pulled into the processing tray and ejected face up to the delivery tray Figure 20 Simple stacking face up delivery ...

Page 60: ...ed to the output tray Note The offset specification is 20 mm 0 79 inch between sets of sheets 10 mm or 0 39 inch per side Figure 21 Job offset Note Stapled jobs are not offset Offset specifications Aligning plate Paper Aligning plate motor Aligning plate motor Light shielding Aligning plate home position front Aligning plate back plate sensor front P14 front M4 Light shielding Aligning plate home ...

Page 61: ...stapler frame and stops at the slide home position sensor on the slide PCB The slide motor is driven a specified number of pulses and the stapler moves to rear standby position and enters the standby state when it reaches the back of the multifunction finisher Figure 23 Stapling unit Paper width Paper width X 1 2 Paper width X 1 2 Paper width Landscape image stapling front Side stitching two stapl...

Page 62: ...fold roller is uncovered the center and the left and right ends are covered The upper paper fold roller touches the lower paper fold roller at the center and at both ends to feed a paper stack without creating creases The covered portion of the upper paper fold roller touches the covered portion of the lower paper fold roller allowing a paper stack to be folded while being fed Figure 24 Booklet ma...

Page 63: ...ENWW Chapter 5 Theory of operation 61 Figure 26 Booklet making 3 of 3 Paper pushing plate Paper stack Inlet Outlet Folds feeds a paper stack Feeds a paper stack Paper stack ...

Page 64: ...ack holder holds the sheets that are in the face down bin Flipper The flipper module flips sheets of paper from a face up position to a face down position This function is necessary in order to accumulate the job correctly and to accommodate staples Paper path The paper path module routes the print job after the media leaves the flipper module if the printed media is face down If the media is face...

Page 65: ...cumulator assembly collects and registers print jobs from the flipper which the GWSens senses sends them to the carriage assembly for stapling and delivers them to the stapler bin which the ACExit senses Figure 28 Stapler stacker jam detection The paper path sensors detect jams at the following locations Flipper entry sensor 1 FLEntry1 and flipper entry sensor FLEntry Flipper exit sensor FLExit Pa...

Page 66: ...peated several times until the stapler bin activates the full bin microswitch that is located at the bottom of the unit This microswitch indicates a full bin condition when using letter A4 or equivalent paper Overload Optical sensors detect the presence of paper and the full ministack condition The stapler bin accepts paper until a full ministack condition up to 70 sheets of paper is detected The ...

Page 67: ...3 Offset specifications for the 3 000 sheet stapler stacker Offset specification for Letter Offset specification for A4 Distance per side for Letter Distance per side for A4 Up to 15 mm 0 59 inches Up to 6 mm 0 24 inches Up to 7 5 mm 0 30 inches Up to 3 mm 0 12 inches ...

Page 68: ... basis as the print job is transported to the stacker bin Flipper The flipper module flips sheets of paper from a face up position to a face down position This function is necessary in order to route the jobs to the stacker bin correctly Paper path The paper path module routes the print job after the media leaves the flipper module if the printed media is face down If the media is face up the prin...

Page 69: ...bypassed if the destination is the face up bin Offset module The offset module delivers face down print jobs directly to the stacker bin which the Exit senses Jobs are offset in accord with the print configuration Figure 31 Stacker jam detection The paper path sensors detect jams at the following locations Flipper entry sensor 1 FLEntry1 and flipper entry sensor FLEntry Flipper exit sensor FLExit ...

Page 70: ...dicates a full bin condition when using letter A4 or equivalent paper Overload Optical sensors detect the presence of paper and the full ministack condition The stapler bin accepts paper until a full ministack condition up to 70 sheets of paper is detected The stapler bin then receives a signal to descend and then continue accepting paper When using ledger A3 or equivalent paper the overload micro...

Page 71: ... path one for detecting a sheet that is arriving from the belt EXIT1 and one for detecting a sheet that is about to be ejected EXIT2 A single stepper motor drives the sheet for ejection Another stepper called the slider positions a group of rollers to feed into the bins The rollers are not fixed because they hit the bins when the head moves up or down Instead they retract when the head moves and e...

Page 72: ...70 Theory of operation ENWW Figure 33 8 bin mailbox main modules Input paper guide Delivery head Belt Power PCA supply Face up bin Face down bins Attachment rod Flipper ...

Page 73: ...s moving when it receives a sheet arriving message The belt then moves the sheet down to the elevator head and when the sheet reaches the EXIT1 sensor the eject motor starts When the trailing edge of the sheet leaves sensor EXIT1 only the eject assembly handles the sheet The motor stops immediately after the sheet is ejected when the sheet is no longer touching the EXIT2 sensor Note that the flipp...

Page 74: ... mailbox determines bin full condition in either of the following events The top face down bin fills After a bin scan the top scan is in the top face down bin and it is full Collator mode A bin full condition in the collator bin results from either of these events The bin full sensor is activated when media is delivered to a face down bin After a bin scan a bin is determined to be full Job separat...

Page 75: ...s through the Jet Link communication line The finisher controller PCB also reports information about sensors and switches to the video controller PCB through the Jet Link communication line The following are important functions of the IC chips that are installed on the finisher controller PCB IC21 CPU controls the operation sequence IC25 EEP ROM backs up the adjustment values IC23 flash memory sto...

Page 76: ...y 3 000 sheet stapler stacker A universal power supply is activated when the MFP or printer power switch is turned on The MFP or printer paper handling controller sends a power on signal to the power supply through the controller PCB The power supply circuit provides 36 V for motors and 5 V for sensors and controller electronics The power supply is also activated when the controller PCA is set to ...

Page 77: ...wer switch is turned on The MFP or printer paper handling controller sends a power on signal to the power supply through the controller PCB The power supply circuit provides 24 V for motors and 5 V for sensors and controller electronics The power supply is also activated when the controller PCA is set to service mode ...

Page 78: ...a enters the stacker bin Whole unit 33 M4 Front aligning plate motor Drives the front aligning plate to perform an alignment cycle Whole unit 34 M5 Back aligning plate motor Drives the back aligning plate to perform an alignment cycle Whole unit 35 M6 Stacker bin up and down motor Drives the stacker bin vertically when media is being stacked Whole unit 36 M7 Staple fold motor Performs a stapling c...

Page 79: ...ing paper Folding mechanism 41 Table 25 Motors solenoids and clutches for feeding and aligning media ID Name Function Module Error Code zz ELEVATOR FLIPPER SLIDER EJECT BELT Table 26 Motors Name Function Module Flipper Transports the sheets from the printer and delivers them to the face up bin or flips them to the belt to be ejected later to the face down bins Flipper Belt Moves the sheets of medi...

Page 80: ...ower limit sensor Detects the delivery tray at the lower limit position Whole unit PI17 Shift motor clock sensor Detects the clock signal from the shift motor Whole unit PI22 Front door sensor Detects the front door opening or closing Whole unit PI23 Upper cover sensor Detects the upper cover opening or closing Whole unit MS1 Front door switch Detects the front door opening or closing Switch only ...

Page 81: ...5 Aligning plate home position sensor back Detects the aligning plate back at the home position Whole unit PI6 Processing tray sensor Detects the media in the processing tray Whole unit PI7 Delivery belt home position sensor Detects the delivery belt at the home position Whole unit PI8 Tray paper sensor Detects the paper in the delivery tray Whole unit PI9 Paper surface sensor Detects the delivery...

Page 82: ...olding position sensor Detects the paper in the folding position Folding mechanism PI11 Folding home position sensor Detects the fold roller and the pushing plate at the home position Folding mechanism PI12 Stack feed roller upper home position sensor Detects the stack feed roller upper at the home position Folding mechanism PI32 Booklet sensor Detects the paper delivery at the booklet unit Foldin...

Page 83: ... staple unit at the home position Stapler assembly PI19 Stapler home position sensor Detects the stapling operation at the home position Stapler assembly PI20 Stapler empty sensor Detects that the stapler cartridge is empty Stapler assembly PI21 Stapler top position sensor Detects the top of the staple Stapler assembly PI24 Full stack sensor Detects that the delivery tray is full Whole unit ...

Page 84: ...pper assembly PI26 2 Reversal sensor sensor Detects the paper at the reverse unit Flipper assembly PI27 OHT reversal sensor Detects the OHT at the reverse unit Flipper assembly PI28 Booklet bin home position sensor Detects the booklet bin at the home position Booklet bin PI29 Booklet bin position sensor 1 Detects the booklet bin position Booklet bin PI30 Booklet bin position sensor 2 Detects the b...

Page 85: ...nes the start of the flipping process Flipper FLEXIT Flipper exit sensor Detects when media has left the flipper assembly Flipper PPEXIT Paper path exit sensor Detects media in the paper path assembly Paper path assembly ACENTRY Accumulator entry sensor Detects media upon its entry to the accumulator assembly Accumulator assembly AGWHL Accumulator gear wheel sensor Detects when the registration pr...

Page 86: ...ects when media arrives at the output device Flipper FLENTRY Flipper entry sensor Defines the start of the flipping process Flipper FLEXIT Flipper exit sensor Detects when media has left the flipper assembly Flipper PPEXIT Paper path exit sensor Detects media in the paper path assembly Paper path assembly OMEXIT Offset module exit sensor Detects media upon its exit from the offset assembly Offset ...

Page 87: ...mailbox Flipper EXIT1 Paper delivered to head sensor Detects media that arrives to the elevator head and is exiting to a face down bin Head assembly SLIDER Delivery rollers extended sensor Detects the position of the slider rollers Head assembly HEAD_POS Paper bin full sensor Reads the slots on the back of the bins to detect if the elevator is moving and to perform configuration during initializat...

Page 88: ...sheet of media has exited to a face down bin and turns off the eject motor Head assembly FACE_UP Reverse stepper motor sensor Detects media that is completely ejected to the face up bin or media that has been flipped and is toward the belt Flipper Name Description Function Location ...

Page 89: ...r panel assembly top door 99 Internal path cover dispose subcover 100 Foot cover 101 Multifunction finisher assemblies 102 Paper guide wire 102 Product attachment latch 103 Stapling unit 104 Aligner racks 105 Booklet bin full sensor flag main lever weight assembly 106 Paper deflector deflector weight 107 Anti static brush 109 Stacker bin 110 Booklet bin 111 Stapling door switch 113 Interlock switc...

Page 90: ...cker only 144 Offset module stacker only 146 Stapler stapler stacker only 148 Controller PCA 150 Power supply 152 LED PCA 153 Interlock switch 154 Safety switch assembly stapler stacker only 155 Optical sensors 156 Cable assembly 158 Casters 159 8 bin mailbox external doors and covers 160 Bubbled cover 160 Front cover 161 Back cover 162 Top cover 164 Cable channel 166 Paper bins and blind cover 16...

Page 91: ...harness wires can be difficult to locate When replacing wire harnesses always use the provided wire loops lance points or wire harness guides Electrostatic discharge CAUTION The output devices contain parts that are sensitive to electrostatic discharge ESD Always service the output device at an ESD protected workstation or use an ESD mat Watch for the ESD symbol shown at left to identify the parts...

Page 92: ...cord and the Jet Link cable interface cable Separate the output device from the printer Place the output device on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the output device chassis before servicing the output device Remove the attachment rod assembly ...

Page 93: ...her external doors and covers Stapler door 1 Open the stapler door 2 Remove one small self tapping screw callout 1 to release the strap 3 Remove the e clip callout 2 from the hinge 4 Slide the door upward to remove it from the pins Figure 47 Stapler door 2 2 2 1 ...

Page 94: ...e handle 1 Open the stapler door 2 Use a flatblade screwdriver to lift and release the tab callout 1 3 Lift the handle upward to release an internal tab callout 2 and remove the product release handle Figure 48 Product release handle 1 of 2 2 2 1 2 ...

Page 95: ... mechanism callout 3 toward the left side of the multifunction finisher Be sure to align the spring callout 4 with the inside edge callout 5 of the product release handle CAUTION If the product release handle is not reinstalled correctly the multifunction finisher will no longer detach from the printer Figure 49 Product release handle 2 of 2 2 2 3 2 4 5 ...

Page 96: ...94 Removal and replacement ENWW Folding knob 1 Open the stapler door 2 Use needle nose pliers to pinch and release two tabs callout 1 3 Remove the knob Figure 50 Folding knob 2 1 ...

Page 97: ... replacement 95 Handle mounting gear 1 Remove the folding knob See page 94 2 Remove the e clip callout 1 3 Gently slide the handle mounting gear callout 2 out of the multifunction finisher Figure 51 Handle mounting gear 2 2 1 2 ...

Page 98: ...96 Removal and replacement ENWW Front cover 1 Remove the folding knob See page 94 2 Remove three screws callout 1 from inside the stapler door Figure 52 Front cover 1 of 2 2 1 ...

Page 99: ...tabs callout 4 and remove the cover Figure 53 Front cover 2 of 2 Reinstall note CAUTION Before you reinstall the product release handle move the internal latching mechanism toward the left side of the multifunction finisher and align the spring correctly see figure 49 on page 93 If the product release handle is not reinstalled correctly the multifunction finisher will no longer detach from the pri...

Page 100: ...pward to release an internal tab callout 2 Figure 54 Back cover 1 of 2 3 Lift the cover slightly and then slide it toward the output bins to release an internal tab callout 3 4 Slide the power cord and Jet Link cable through the large holes in the cover and remove the cover Figure 55 Back cover 2 of 2 2 2 2 1 2 3 ...

Page 101: ...n slowly Quick or heavy pressure can break the bin 3 Slide the small plastic cover callout 3 toward the stacker bin to remove it Note It might be easier to remove the small plastic cover if you open the top door callout 4 first Figure 56 Upper panel assembly 1 of 2 4 Open the top door and release the plastic holding strap callout 5 5 Lift the cover straight up to remove it Figure 57 Upper panel as...

Page 102: ... 3 Unplug the cable connector callout 2 and then remove the cable from the cable retainer clip callout 3 Figure 58 Internal path cover 1 of 2 CAUTION Be careful when lifting the cover callout 4 to avoid damaging the cable 4 Gently lift the cover upward and disconnect the other end of the cable callout 5 5 Continue lifting the cover upward to remove it Figure 59 Internal path cover 2 of 2 2 2 1 2 2...

Page 103: ...ee page 96 Back cover See page 98 2 Remove two screws callout 1 from the right side of the multifunction finisher Figure 60 Foot cover 1 of 2 3 Remove two screws callout 2 from the left side of the multifunction finisher 4 Lift the foot cover upward to remove it Figure 61 Foot cover 2 of 2 2 1 2 2 ...

Page 104: ...nction finisher assemblies Paper guide wire 1 Face the right side of the multifunction finisher 2 Gently twist each pin to remove the wire Figure 62 Paper guide wire Reinstall note Make sure that each pin shoulder callout 1 faces outward 2 1 ...

Page 105: ...03 Product attachment latch 1 Locate the product attachment latch at the end of the attachment rod assembly 2 Remove one screw callout 1 from the attachment rod assembly 3 Slide the latch off of the rod Figure 63 Product attachment latch 2 1 ...

Page 106: ...ng unit 1 Open the stapler door 2 Pull the stapling unit out until it stops 3 Press the tab callout 1 with a small flatblade screwdriver and then resume sliding the stapling unit out of the multifunction finisher Figure 64 Stapling unit 2 1 ...

Page 107: ...f snap tabs with needle nose pliers to release the aligner racks Aligner racks Reinstall note The two aligner racks are not interchangeable Reinstall the front aligner rack marked with the letter F on the side that is closer to the front of the multifunction finisher Reinstall the rear aligner rack marked with the letter R on the side that is closer to the back of the multifunction finisher 2 1 ...

Page 108: ...the left side of the multifunction finisher 2 Slide the booklet stopper callout 1 away from the booklet bin full sensor flag 3 Gently pull the two locating pins outward to release them See the detail in figure 65 4 Remove the booklet bin full sensor flag Figure 65 Booklet bin full sensor flag 2 1 ...

Page 109: ... the part at the front Callout 2 shows the holders at each end of the part at the center The holders of the part at the center also hold the other ends of the parts at the back and the front 1 For each part gently flex the paper deflector and release one end from its holder 2 Slide each part to clear the holder at the other end and then lift each part out of the multifunction finisher Figure 66 Pa...

Page 110: ...ieces that are shaped differently Make sure that the part that contains the angled mylar piece is reinstalled at the back of the multifunction finisher and that the part that contains the squared mylar piece is reinstalled at the front Reinstall the paper deflector parts so that the plastic shields callout 4 curve down and toward the inside of the device Figure 67 Paper deflector 2 of 2 2 4 ...

Page 111: ... the following FRUs Front cover See page 96 Back cover See page 98 Upper panel assembly See page 99 Internal path cover See page 100 2 Remove one screw callout 1 3 Slide the brush toward the front of the multifunction finisher to remove it Figure 68 Anti static brush 2 1 ...

Page 112: ...upward until the attachment hooks callout 2 slide out of the metal slots on the multifunction finisher Stacker bin 1 of 2 Reinstall note Align the two attachment hooks with the metal slots on the multifunction finisher Align the stacker bin with the two locating pins callout 3 Stacker bin 2 of 2 2 2 1 2 2 3 ...

Page 113: ...e booklet bin full sensor flag See page 106 2 Face the right side of the multifunction finisher and open the jam removal cover 3 Remove two self tapping screws callout 1 Gain access to the screws through the access holes callout 2 Figure 69 Booklet bin 1 of 4 4 Face the left side of the multifunction finisher and remove two screws callout 3 Figure 70 Booklet bin 2 of 4 2 2 1 2 2 3 ...

Page 114: ...oklet bin until you see two cable connectors callout 4 6 Unplug the two cable connectors Figure 71 Booklet bin 3 of 4 Reinstall notes Make sure that you reconnect the cable connectors before you install the booklet bin Make sure that the booklet bin fits under the two large plastic tabs callout 5 Figure 72 Booklet bin 4 of 4 2 4 2 5 ...

Page 115: ...he front cover See page 96 2 Unplug two cable connectors callout 1 and unroute the cables from the cable guides callout 2 3 Unplug the voltage connector callout 3 4 Remove one screw callout 4 5 Remove the stapling door switch Figure 73 Stapling door switch 2 2 2 1 3 2 2 4 2 1 ...

Page 116: ... See page 96 Back cover See page 98 2 Remove four screws callout 1 and then remove the flipper assembly cover Figure 74 Interlock switch 1 of 2 3 Remove one screw callout 2 4 Unplug the voltage connector callout 3 5 Slide the switch assembly out Figure 75 Interlock switch 2 of 2 2 1 2 2 2 3 ...

Page 117: ...ide wire See page 102 2 Remove four screws callout 1 3 Unplug the interlock switch voltage connector callout 2 Figure 76 Flipper assembly 1 of 3 4 Unplug three cable connectors callout 3 5 Unroute the cables from the cable guides 6 Gently lift the flipper assembly out of the multifunction finisher Figure 77 Flipper assembly 2 of 3 2 2 2 1 2 3 ...

Page 118: ...116 Removal and replacement ENWW Reinstall note Align the flipper assembly with the guide pins callout 4 Figure 78 Flipper assembly 3 of 3 2 2 2 1 2 4 ...

Page 119: ...ltifunction finisher 3 Unplug three cable connectors callout 1 4 Remove the plastic e clip callout 2 and then remove the round plastic cover callout 3 from the timing belt gear Figure 79 Folding mechanism 1 of 6 5 Face the right side of the multifunction finisher 6 Open the jam removal cover callout 4 7 Remove two screws callout 5 and remove the metal frame panel Figure 80 Folding mechanism 2 of 6...

Page 120: ...ing belt callout 6 from the timing belt gear Note Removing the timing belt loosens the timing belt gear Do not drop or misplace this gear Figure 81 Folding mechanism 3 of 6 10 Face the front of the multifunction finisher 11 Remove three screws callout 7 Figure 82 Folding mechanism 4 of 6 2 6 2 7 ...

Page 121: ...83 Folding mechanism 5 of 6 Reinstall note Install the timing belt callout 10 underneath the tensor shaft callout 11 Make sure that the timing belt teeth are on the inside of the belt Make sure that you reinstall the metal frame panel see figure 80 on page 117 before you reinstall the flipper assembly Figure 84 Folding mechanism 6 of 6 2 2 8 9 2 2 11 10 ...

Page 122: ... screw callout 1 from the plastic holder 3 Unplug one cable connector callout 2 4 Remove the user LED PCA by sliding it out of the plastic holder callout 3 Figure 85 User LED PCA Reinstall note Carefully align the user LED PCA in the plastic holder Align the locator pin callout 4 2 2 2 2 4 2 1 3 ...

Page 123: ... cover See page 98 2 Use a flatblade screwdriver to pry out the NVRAM chip callout 1 and then set the NVRAM chip aside for installation into the new controller PCA Figure 86 Controller PCA 1 of 3 3 Unplug 23 cable connectors callout 2 Figure 87 Controller PCA 2 of 3 2 1 2 1 2 ...

Page 124: ...122 Removal and replacement ENWW 4 Remove one screw callout 3 5 Release three tabs callout 4 and remove the PCA Figure 88 Controller PCA 3 of 3 2 2 3 4 ...

Page 125: ...eplacement 123 Service LED PCA 1 Remove the back cover See page 98 2 Remove one screw callout 1 3 Unplug one cable connector callout 2 4 Remove the service LED PCA from the multifunction finisher Figure 89 Service LED PCA 2 2 2 1 ...

Page 126: ...WW Power supply 1 Remove the back cover See page 98 2 Unplug one cable connector callout 1 3 Remove three screws callout 2 4 From the inner facing side of the metal panel remove one screw callout 3 Figure 90 Power supply 2 2 2 3 1 2 ...

Page 127: ...the cable callout 3 Figure 91 Jet Link cable 1 of 2 4 Remove one screw callout 4 Note Make sure that you do not drop the screw holder callout 5 5 Unroute and remove the Jet Link cable and the cable holder callout 6 Note If you cannot easily pull the cable holder from the metal plate use needle nose pliers to pinch the top and bottom edges of the cable holder together Figure 92 Jet Link cable 2 of ...

Page 128: ... the multifunction finisher in an upright position Front left caster 1 Remove the front cover See page 96 2 Remove the e clip figure 93 callout 1 from the metal pin 3 Slide the caster shaft out and remove the caster Back left caster 1 Remove the back cover See page 98 2 Remove the e clip callout 1 from the metal pin 3 Slide the metal pin out and remove the caster Figure 93 Adjustable casters 2 1 ...

Page 129: ... the stapling unit see page 104 and then gently lay the multifunction finisher on its side Figure 94 shows the multifunction finisher in an upright position 1 Remove four screws callout 1 2 Turn the caster to release a small metal hook callout 2 3 Remove the caster Figure 94 Stationary extended caster 2 2 1 2 ...

Page 130: ...te For safety first remove the stapling unit see page 104 and then gently lay the multifunction finisher on its side Figure 95 shows the multifunction finisher in an upright position 1 Remove two screws callout 1 2 Slide the caster out Figure 95 Stationary caster 2 1 ...

Page 131: ...ace up bin upward figure 96 callout 1 2 Remove the face up bin Stapler stacker bin stapler stacker only or stacker bin stacker only Note Throughout this chapter this bin is called the stapler stacker bin 1 Unhook the plastic tabs under the bin callout 2 2 Move the bin up until it releases from the frame Figure 96 Face up bin and stapler stacker bin 2 2 1 2 ...

Page 132: ...Torx 20 screwdriver to remove six screws from the back inner cover callout 1 Figure 97 Back inner cover and front inner cover 3 Pull the back inner cover away from the back cover until it releases 4 Remove the back inner cover 5 Repeat steps 1 through 5 to for the front inner cover to remove it The front inner cover is installed across from the back inner cover 2 1 ...

Page 133: ...page 130 Front inner cover See page 130 2 Use a Torx 20 screwdriver to remove three screws callout 1 Figure 98 Front cover 3 Remove the front cover To reinstall CAUTION To prevent damage make sure that the three locking tabs not shown are locked into the product frame before you reinstall the screws Install the long screws in the top holes on the front cover 2 1 ...

Page 134: ...ing FRUs Face up bin See page 129 Stapler stacker bin See page 129 Back inner cover See page 130 Front inner cover See page 130 2 Use a small flatblade screwdriver to release the bubbled cable cover 3 Remove the cable cover callout 1 Figure 99 Back cover 1 of 2 2 1 ...

Page 135: ...ting the cover upward until the cover releases from the output device Figure 100 Back cover 2 of 2 6 Guide both cables out of the cavity To reinstall CAUTION To prevent damage make sure that the three locking tabs not shown are locked into the output device frame before you reinstall the screws Install the long screws in the top holes on the back cover 2 2 2 3 ...

Page 136: ...See page 129 Stapler stacker bin See page 129 Back inner cover See page 130 Front inner cover See page 130 Front cover See page 131 Back cover See page 132 2 Grasp the sides of the foot cover and pull it out and up to clear the locating pin Figure 101 Foot cover 3 Remove the foot cover ...

Page 137: ...om the cover Figure 102 Controller PCA cover 2 Rotate the cover to clear the tabs 3 Remove the controller PCA cover To reinstall Make sure that you insert the power cord rubber grommet callout 2 into the slot on the bottom of the cover Note When the power cord is correctly installed the rubber grommet is not visible 2 2 2 1 ...

Page 138: ...x 20 screwdriver to remove two screws callout 1 from the plastic strips inside the door Note The screws remain attached to the plastic strips Figure 103 Door assembly 3 Rotate the door downward until the flat sides of the hinges are parallel to the floor 4 Remove the door assembly 2 1 ...

Page 139: ...age 132 2 Unplug the flipper ribbon cable callout 1 by pressing the black tabs on the cable connector CAUTION To prevent damage to the flipper motor use the long bit Torx 20 screwdriver to remove the top right mount screw The long bit Torx 20 screwdriver is shipped with the flipper assembly 3 Use a Torx 20 screwdriver to remove four mount screws two shown callout 2 Figure 104 Flipper assembly 4 Gr...

Page 140: ...r cover See page 130 Front cover See page 131 Back cover See page 132 2 Unplug the paper path ribbon cable callout 1 by pressing the black tabs on the cable connector 3 Use a Torx 20 screwdriver to remove two mount screws one shown callout 2 Figure 105 Paper path assembly 4 Grasp each side of the assembly and lift it up to clear the tabs 5 Remove the paper path assembly 2 2 1 2 ...

Page 141: ...toward the center of the shaft 3 Apply slight downward pressure to disengage the wings 4 Press the locking tabs callout 1 on the rotation pins and push the pins out of the mounting holes Figure 106 Accumulator wings To reinstall Note To prevent a malfunction make sure that you install the left wing and the right wing on the correct sides 2 2 2 1 ...

Page 142: ...ead the paper stop clips callout 1 and to disengage the tabs Figure 107 Paper stop clips 2 Grasp the paper stop clips and gently pull them away from the output device to disengage the shaft Note Paper stop clips must be installed correctly in order to prevent paper from dropping or jamming 2 1 ...

Page 143: ...132 Controller PCA cover See page 135 Accumulator wings See page 139 Paper stop clips See page 140 2 Unplug the ribbon cable callout 1 from the controller PCA by pressing the black tabs on the cable connector Figure 108 Accumulator assembly 1 of 3 3 Push the ribbon cable up through the hole Note Removal of the carriage assembly is not required but removing it makes removing and reinstalling the ac...

Page 144: ...142 Removal and replacement ENWW 4 Unlatch the ribbon retention wire callout 2 Note Do not remove the wire from the product when you unlatch it Figure 109 Accumulator assembly 2 of 3 2 2 ...

Page 145: ...s before proceeding to step 6 6 Grasp the accumulator assembly on each side and lift up to clear the tabs 7 Remove the accumulator assembly To reinstall Note To prevent ribbon or staple cartridge damage make sure that you correctly install the ribbon retention wire CAUTION Do not reinstall the paper stop clips before you reinstall the accumulator Reinstalling the accumulator with the clips in plac...

Page 146: ...acker bin See page 129 Back inner cover See page 130 Front inner cover See page 130 Front cover See page 131 Back cover See page 132 Controller PCA cover See page 135 2 Unplug the ribbon cable callout 1 from the controller PCA by pressing the black tabs Figure 111 Carriage assembly 1 of 2 3 Push the ribbon cable up through the hole 2 1 ...

Page 147: ...d replacement 145 4 Use a Torx 20 screwdriver to remove two mount screws callout 2 Figure 112 Carriage assembly 2 of 2 5 Grasp the carriage assembly on each side and lift up to clear the tabs 6 Remove the carriage assembly 2 2 ...

Page 148: ...r bin See page 129 Back inner cover See page 130 Front inner cover See page 130 Front cover See page 131 Back cover See page 132 Controller PCA cover See page 135 2 Unplug the ribbon cable callout 1 from the controller PCA by pressing the black tabs Figure 113 Offset module 1 of 2 3 Push the ribbon cable up through the hole 2 1 ...

Page 149: ...nd replacement 147 4 Use a Torx 20 screwdriver to remove four mount screws two shown callout 2 Figure 114 Offset module 2 of 2 5 Grasp the offset module on each side and lift up to clear the tabs 6 Remove the offset module 2 2 ...

Page 150: ...ge 130 Front inner cover See page 130 Front cover See page 131 Back cover See page 132 Controller PCA cover See page 135 Carriage assembly See page 144 2 Remove the staple cartridge from the stapler 3 Use a Torx 10 screwdriver to remove two mount screws callout 1 Note Gain access to one screw through the hole callout 2 in the metal plate Figure 115 Stapler 1 of 2 2 2 1 2 ...

Page 151: ...ENWW Chapter 6 Removal and replacement 149 4 Lift the stapler up and disconnect the cables callout 2 from the connectors callout 3 Figure 116 Stapler 2 of 2 2 2 3 2 ...

Page 152: ... cover See page 135 2 Stapler stacker Unplug four ribbon cables the power cable and the LED cable figure 117 callout 1 Stacker Unplug three ribbon cables the power cable and the LED cable figure 118 callout 1 3 Loosen two connector screws callout 2 on the Jet Link cable and then disconnect the cable 4 Use a Torx 20 screwdriver to remove four mount screws callout 3 and lift the controller PCA out o...

Page 153: ...ENWW Chapter 6 Removal and replacement 151 Figure 118 Stacker controller PCA 2 2 2 2 1 3 2 3 ...

Page 154: ...3 Unplug the cable from the controller PCA callout 2 4 Stapler stacker Use a Torx 20 screwdriver to remove eight screws figure 119 callout 3 from the cover and lift out the power supply and the cover Stacker Use a Torx 20 screwdriver to remove one screw figure 120 callout 3 from the bracket and lift out the power supply and the bracket Figure 119 Stapler stacker power supply Figure 120 Stacker pow...

Page 155: ...he following FRUs Face up bin See page 129 Stapler stacker bin See page 129 Front inner cover See page 130 Front cover See page 131 2 Unplug one cable callout 1 from the LED PCA 3 Push the release tab callout 2 and lift out the LED PCA Figure 121 LED PCA 2 2 1 2 ...

Page 156: ...e 129 Stapler stacker bin See page 129 Back inner cover See page 130 Back cover See page 132 2 Unplug two cable connectors callout 1 from the interlock switch 3 Squeeze the top and the bottom of the interlock switch callout 2 and push the switch through the hole Figure 122 Interlock switch 2 2 1 2 ...

Page 157: ...bly cover callout 1 to release it from the frame 2 Lift the cover away from the safety switch assembly 3 Disconnect two cables callout 2 from the safety switch assembly 4 Press the tabs on the bottom of the safety switch assembly and lift the safety switch assembly away from the 3 000 sheet stapler stacker Figure 123 Safety switch assembly 2 2 1 2 ...

Page 158: ...ver See page 130 Front inner cover See page 130 Front cover See page 131 Back cover See page 132 Controller PCA cover See page 135 Accumulator assembly See page 141 2 Press the plastic track lock tab callout 1 until it clears the output device frame Figure 124 Optical sensors 1 of 3 3 Slide the plastic track down and away from the output device 2 1 ...

Page 159: ...t the cable from the optical sensor callout 3 6 Press the optical sensor lock tab callout 4 until it clears the output device frame Pull the sensor out and away from the output device Note The sensor is secured with an adhesive strip You must apply pressure to dislodge the sensor Figure 126 Optical sensors 3 of 3 2 2 2 2 3 4 ...

Page 160: ...35 2 Disconnect the ribbon cables from the flipper assembly the path assembly and the controller PCA 3 Disconnect the power cable from the power supply 4 Loosen two screws and then disconnect the Jet Link cable from the controller PCA 5 Use a Torx 20 screwdriver to loosen one screw callout 1 and remove three screws callout 2 and then lift the cable assembly away from the output device Figure 127 C...

Page 161: ... from the inside of the frame 3 Rotate the caster 90 to clear the tabs and then pull the caster away from the output device Figure 128 Stationary caster Adjustable caster 1 Lay the output device on its front or back side so that the caster being replaced is off of the floor 2 Use a flatblade screwdriver and snap the e clip off of the adjusting knob 3 Slide the caster out of position and remove it ...

Page 162: ...160 Removal and replacement ENWW 8 bin mailbox external doors and covers Bubbled cover 1 Use a small flatblade screwdriver to remove the bubbled cable cover callout 1 Figure 130 Bubbled cover 1 ...

Page 163: ...g the power cord that connects the output device to the printer or MFP 1 Remove the 8 bin mailbox from the printer 2 Use a small flatblade screwdriver to release the three retaining tabs Figure 131 Front cover 3 Rotate the front cover outward to remove the front cover 1 ...

Page 164: ...mailbox from the printer 2 Remove the bubbled cover See page 160 3 Remove one middle screw callout 1 Note Do not remove the screws that have the painted heads upper and lower screws Figure 132 Back cover 1 of 3 4 Unscrew the Jet Link cable connector callout 2 and disconnect the power cable callout 3 from the PCA Figure 133 Back cover 2 of 3 1 2 3 ...

Page 165: ...ENWW Chapter 6 Removal and replacement 163 5 Use a small flatblade screwdriver to release the three retaining tabs Figure 134 Back cover 3 of 3 6 Remove the back cover ...

Page 166: ... 2 On the front of the 8 bin mailbox remove the single screw callout 1 that is closest to the upper right side of the 8 bin mailbox Figure 135 Top cover 1 of 3 3 On the back of the 8 bin mailbox remove the single screw callout 2 that is closest to the upper left side of the 8 bin mailbox Figure 136 Top cover 2 of 3 1 2 ...

Page 167: ...ENWW Chapter 6 Removal and replacement 165 4 Lift the right side of the top cover Figure 137 Top cover 3 of 3 ...

Page 168: ...moval and replacement ENWW Cable channel 1 Disconnect the controller PCA cable 2 Use a flatblade screwdriver and pinch the indicated side of the cable channel to remove it callout 1 Figure 138 Cable channel 1 ...

Page 169: ... the bin to clear the retaining notch 2 Remove the blind cover by pulling back holding it by the lower edge and then gently rotating the blind cover toward the front of the 8 bin mailbox to clear the retaining notch Figure 139 Paper bins and blind cover 1 of 2 3 Remove each face down bin by lifting the outer edge of the bin to clear the retaining notch Begin at the top and work down in sequence Fi...

Page 170: ...ENWW To reinstall 1 Make sure that the bins are securely seated in the retaining notch 2 Each bin might have a personalized label that assigns it to a specific user or group of users Reinstall each bin in its appropriate location ...

Page 171: ... channel See page 166 4 Disconnect the power cable at the top of the power supply 5 Remove the power supply by pressing the plastic retaining tabs callout 1 that are on each side of the power supply Note Hold each tab while releasing the opposite tab Figure 141 Power supply To reinstall 1 Make sure that the power cable and the Jet Link cable are aligned in the correct slots of the back cable cover...

Page 172: ...age 164 Face up bin and blind cover See page 167 2 Remove one screw callout 1 from the back of the 8 bin mailbox Figure 142 Flipper assembly 1 of 7 3 Remove one screw callout 2 from the front of the 8 bin mailbox Figure 143 Flipper assembly 2 of 7 Note Make sure that you do not lose the black plastic sleeves that the screws are housed in 1 2 ...

Page 173: ...that connects the input paper guide to the flipper motor Note You can use needle nose pliers or your fingers to unplug the ground wire Figure 144 Flipper assembly 3 of 7 5 On the back of the 8 bin mailbox disconnect three cable connectors callout 5 Note You must remove the retaining tubes in order to remove the cable connectors Figure 145 Flipper assembly 4 of 7 3 4 5 ...

Page 174: ...acement ENWW 6 Using needle nose pliers remove one ground wire callout 6 Figure 146 Flipper assembly 5 of 7 7 Using a flatblade screwdriver release one plastic retaining tab callout 7 Figure 147 Flipper assembly 6 of 7 6 7 ...

Page 175: ...and replacement 173 8 Hold the jam access handle with one hand pull the right side of the flipper assembly toward you with the other hand and then pull the flipper assembly down to remove it Figure 148 Flipper assembly 7 of 7 ...

Page 176: ...1 Remove the back cover See page 162 2 On the back of the 8 bin mailbox disconnect one cable connector callout 1 Figure 149 Delivery head motor 1 of 2 3 Remove two screws callout 2 Figure 150 Delivery head motor 2 of 2 4 Remove the delivery head motor 1 2 ...

Page 177: ...Remove the back cover See page 162 2 Release the controller PCA from the bottom of the 8 bin mailbox See page 183 3 Disconnect one cable connector callout 1 Figure 151 Transport belt motor 1 of 3 4 Remove two screws callout 2 Figure 152 Transport belt motor 2 of 3 1 2 ...

Page 178: ... encoder sensor Figure 153 Transport belt motor 3 of 3 6 Gently remove the transport belt motor by releasing the small plastic belt on the opposite side To reinstall 1 Make sure that you correctly reinstall the plastic belt to the gear on the opposite side of the motor before screwing the motor to the frame 3 ...

Page 179: ... ground wire callout 2 that connects the input paper guide to the flipper motor Note You can use needle nose pliers or your fingers to unplug the ground wire Figure 154 Input paper guide 1 of 2 4 Use a flatblade screwdriver to release two retaining tabs callout 2 Figure 155 Input paper guide 2 of 2 5 While holding down the jam access handle remove the input paper guide while carefully routing the ...

Page 180: ...n and blind cover See page 167 2 Hold the face up full lever callout 1 and gently pull it toward you to remove it Figure 156 Face up full lever To reinstall Make sure that the plastic pin on the left side of the face up full lever is correctly inserted into the square window 1 ...

Page 181: ...6 Removal and replacement 179 Rollers kit 1 Remove the face up bin and blind cover See page 167 2 Pull down the jam access handle and remove each of the rollers by gently pulling it toward you Figure 157 Rollers kit ...

Page 182: ...replacement ENWW Magnets assembly 1 Remove the 8 bin mailbox from the printer or MFP 2 Unscrew the two magnet assemblies callout 1 and remove the magnet assemblies from the printer or MFP Figure 158 Magnets assembly 1 ...

Page 183: ... 167 Paper bins See page 167 WARNING The metal tape has sharp edges 2 Hold the metal tape toward the end and use a flatblade screwdriver to push and release the retainer tab callout 1 that secures the end of the tape Note Let the tape slowly rewind into its housing 3 Remove one screw callout 2 Figure 159 Metal tape and housing assembly 1 of 2 1 2 ...

Page 184: ...ly pull the delivery head assembly toward you to remove the end of the tape from behind the rollers that hold the tape in its track 6 Pull the tape housing toward you to remove it To reinstall 1 Make sure that you reinstall the ESD brush correctly into its hook and pin before reinstalling the screw 2 Make sure that the delivery head assembly is in the up position 3 ...

Page 185: ... Link cable callout 2 Figure 161 Controller PCA 1 of 4 2 Carefully lay the 8 bin mailbox on its front side user LED side 3 Remove one grounding screw callout 3 and loosen one screw callout 4 Figure 162 Controller PCA 2 of 4 Note Make sure that you do not lose the metal washer connected to the grounding screw 2 1 3 4 ...

Page 186: ...nt ENWW 4 Remove three self tapping screws callout 5 Figure 163 Controller PCA 3 of 4 5 Open the metal box 6 Disconnect the eight cable connectors callout 6 and one ribbon cable callout 7 Figure 164 Controller PCA 4 of 4 5 7 6 ...

Page 187: ...age 167 3 Remove two screws callout 1 4 Remove the lower pulleys by pulling them toward you to release the anticurl strings callout 2 Figure 165 Anticurl strings 1 of 2 5 Remove the delivery head assembly See page 187 6 Release the anticurl strings from the pulleys callout 3 on each end of the delivery head assembly by pulling out the pulley s lock Figure 166 Anticurl strings 2 of 2 1 2 3 ...

Page 188: ...remove the anticurl strings from the flipper To reinstall Make sure that you put the anticurl string at the delivery head assembly before you reinstall the springs and the lower pulleys Put the anticurl strings at the top of the flipper assembly after reinstalling the springs and lower pulleys ...

Page 189: ...the tape securely and rewind it slowly 2 With the delivery head assembly toward the top of the 8 bin mailbox hold the metal tape near the end and use a flatblade screwdriver to push and release the retainer tab callout 1 that secures the end of the tape Figure 167 Delivery head assembly 1 of 6 3 Release the anticurl strings callout 2 from the lower pulleys callout 3 by pulling them toward you Figu...

Page 190: ...able callout 4 from the cable clip and gently disconnect the flat ribbon cable from the delivery head assembly Figure 169 Delivery head assembly 3 of 6 5 Lift the delivery head assembly to the top of the 8 bin mailbox and remove two screws callout 5 Figure 170 Delivery head assembly 4 of 6 4 5 ...

Page 191: ...ck of the delivery head assembly out of its access opening Figure 171 Delivery head assembly 5 of 6 7 Release the anticurl strings from the pulleys callout 6 on each end of the delivery head assembly by pulling out the pulley s lock Figure 172 Delivery head assembly 6 of 6 8 Remove the delivery head assembly 6 ...

Page 192: ...UTION Before removing the wires from the interlock switch note the location of each wire Replacing the wires incorrectly can damage the interlock switch 2 Disconnect two wires callout 1 and then press two retaining tabs callout 2 Figure 173 Interlock switch 3 Remove the interlock switch 1 2 ...

Page 193: ...l and replacement 191 Diagnostic LED PCA 1 Remove the back cover See page 162 2 Disconnect two flat cable connectors callout 1 and remove one screw callout 2 Figure 174 Diagnostic LED PCA 3 Remove the diagnostic LED PCA 1 2 ...

Page 194: ... replacement ENWW User status LED PCA 1 Remove the front cover See page 161 2 Disconnect one cable connector callout 1 and remove one screw callout 2 Figure 175 User status LED PCA 3 Remove the user status LED PCA 1 2 ...

Page 195: ...d fixed casters Note The procedure for removing all of the casters is the same 1 Carefully lay the 8 bin mailbox on its front side 2 Select the caster that you want to remove and then remove two screws callout 1 Figure 176 Adjustable and fixed casters 3 Remove the caster 1 ...

Page 196: ...lly lay the 8 bin mailbox on its front side 2 Using needle nose pliers remove the e clip callout 1 and release the pivot pin callout 2 3 Remove one screw to release the grounding wire callout 3 Figure 177 Attachment assembly 4 Remove the attachment assembly 3 1 2 ...

Page 197: ...og messages 218 8 bin mailbox control panel and event log messages 223 Troubleshooting jams 230 Jams 230 Clearing jams 230 Troubleshooting media problems 231 Determine the problem source print media or output device 231 Isolate a paper path 231 Isolate a media brand 232 Isolate a media type 232 Using the service level diagnostics 233 Service mode printer or MFP 233 Service mode multifunction finis...

Page 198: ...e problem proceed to the next primary step Note Always follow this process in sequence Failure to do so can result in increased repair time difficulty and expense This list describes the basic questions to answer and provides the corresponding troubleshooting sections that define the problem s Troubleshooting by using the event log and the control panel messages page 199 Does the printer or MFP pe...

Page 199: ...rror messages can occur The operating environment for the output device is within the temperature and humidity specifications see table 3 on page 28 The output device is not exposed to direct sunlight sudden changes in the environment can cause media handling problems Document checks The selected tray contains media that has been loaded and adjusted correctly The selected tray contains the correct...

Page 200: ...luate error messages Paper handling devices Use the paper handling service mode tool Verification Run a paper path test print from all sources and print to all destinations Display status Check if the device is Ready or offline or if PowerSave is on and check the LED status Communication Perform a print job from the host system and test from an interface or environment Before performing any hands ...

Page 201: ... page errors Buffer overflow errors NVRAM changes Diagnostics tests Interpreting the event log Each individual entry in the log is called an error while all errors that occur at the same page count are called an event For details about each error that comprises an event and to better understand the event see page 203 Events usually conclude with a time out or with no response from the device error...

Page 202: ...andling controller 1 input device 2 output device 3 output device or other output device zz indicates a jam or hardware malfunction that is identified by an internal numerical error code 66 hardware malfunction x indicates how the paper handling controller identifies the Jet Link position at start up y indicates the device type 0 paper handling controller 1 input device 2 output device 3 output de...

Page 203: ...01 The following are jam errors Media is not reaching a sensor within a specific time Media stopped at a sensor Hardware malfunctions are classified by the cause and location of the failure and are the result of a failing sub assembly ...

Page 204: ...g a control panel key during the 10 second period cancels the auto continue feature and initiates the function of the key that was pressed Error messages are limited to 19 seven bit characters or 9 two byte characters per line up and to two lines Unlike status and warning messages error messages stop the printing process The user has to either fix the problem or give the device a different command...

Page 205: ...ss is connected but the message persists then replace the stapler unit 9 If after you replace the stapler unit the message persists then replace the controller PCA 13 12 21 13 12 15 13 12 15 13 12 21 Red blinking Yellow 2 blinks Green 1 blink A jam has occurred in the flipper area 13 12 22 13 12 16 13 12 16 13 12 22 Red blinking Yellow 2 blinks Green 2 blinks 13 12 23 Jam in left accessory 13 12 1...

Page 206: ...er PCA 13 12 41 13 12 29 13 12 29 13 12 41 Red blinking Yellow 4 blinks Green 1 blink A jam has occurred in the folding booklet area 13 12 42 13 12 2A 13 12 2A 13 12 42 Red blinking Yellow 4 blinks Green 2 blinks 13 12 43 Jam in left accessory 13 12 2B 13 12 2B 13 12 43 Red blinking Yellow 4 blinks Green 3 blinks Recommended action 1 Clear the jam 2 Make sure that no media is inside the multifunct...

Page 207: ... fully open turn the large green knob until the blue dot is visible indicating that the stapler is fully open 3 Make sure that the paper stopper at the alignment bin is working correctly 4 Test the staple sliding motor M8 by using motor test see Testing a motor solenoid or clutch on page 238 5 Verify that the connectors at the controller PCA are correctly seated and check the harness connection at...

Page 208: ...ning plate wing motor M4 failure has occurred Recommended action 1 Test the front aligning plate motor M4 see page 76 by using the motor test see Testing a motor solenoid or clutch on page 238 2 Verify the functionality of the aligning plate home position sensor front PI4 see page 78 by using the sensor test see Testing sensors and switches on page 238 3 Make sure that the alignment plate front wi...

Page 209: ...ooklet mechanism is installed correctly and that there is nothing inside of the assembly that would prevent successful completion of a power on sequence 5 Look through the jam access cover while manually moving the folding knob to make sure that the folding plate is not skewed 6 Verify that the connectors at the controller PCA are correctly seated and check the harness connection at each end 7 Tur...

Page 210: ...n the print job are configured for the same size of paper 2 Make sure that all pages in the print job are configured for the same length of paper NOTE Different lengths of paper within the same job can be stapled but all pages must be fed into the printer or MFP short edge first Finishing unavailable None None None Red blinking Yellow blinking The finishing option is unavailable until all of the m...

Page 211: ...E If media is in the booklet bin at power on then the bin full condition exists If no booklets are in the bin but the message persists then complete the following steps 2 Make sure that the stapler cartridge has usable staples 3 Verify the functionality of the following sensors located in the booklet bin PI13 see page 79 PI28 PI29 PI30 and PI31 see page 82 by using the sensor test see Testing sens...

Page 212: ...end 3 If the harness is connected but the message persists then replace the controller PCA 4 If after you replace the controller PCA the message persists then replace the stapler unit Too many pages in job to staple None None None Red blinking The number of sheets in the document exceeds the maximum number of sheets that the device can staple Recommended action 1 Make sure that the job to be stapl...

Page 213: ...ithin the specified time Recommended action 1 Print and analyze the event log looking for printer or MFP related jams occurring either in the fuser or in the duplexer These errors might be the result of media failing to reach the output device in the correct amount of time 2 Make sure that media is in optimal condition and not wrinkled or damaged 3 Make sure that the correct paper size in the tray...

Page 214: ...the event log to find out whether the error occurs repeatedly 2 Make sure that media is not being pulled from the flipper area during the flipping action NOTE Customers who copy a single sheet document might grab the copy from the device while it is flipping not realizing that the action creates a jam condition 3 If the jam occurs when using heavy or glossy media run a test using plain 75 g m2 20 ...

Page 215: ...ion should not be present during normal operation 1 Make sure that nothing in the accumulator is activating the exit sensor 2 Make sure that all of the sensor flags in the accumulator assembly move freely 3 Replace the accumulator as needed 13 12 21 Jam in left accessory 13 12 15 13 12 15 13 12 21 Amber blinking Yellow 3 blinks A jam is present in the accumulator The ACENTRY sensor is never activa...

Page 216: ...osition 4 Print and analyze the event log to find out whether the error occurs repeatedly 5 Make sure that the firmware for the device is at least 030213 If it is not then upgrade the firmware 13 12 24 Jam in left accessory 13 12 18 13 12 18 13 12 24 Amber blinking Yellow 3 blinks A jam exists in the accumulator The retainer cannot rotate and the sensor is not activated Recommended action 1 Print ...

Page 217: ...artridge and verify that stapler operates correctly 5 Test the stapler by sending a job to be stapled in order to verify that the stapler completes its sequence 6 Replace the staple cartridge as needed 7 Replace the stapler unit as needed 66 12 20 Output device failure 66 12 20 66 12 20 66 12 20 Amber solid Red 3 blinks Either the retainer sensor or the retainer dc motor is damaged Recommended act...

Page 218: ...nce 3 Check the Jet Link cable connections 4 If the message persists then replace the controller PCA External device initializing None None None Amber blinking Red solid The device is performing its power on sequence along with the printer or MFP Recommended action This message should appear for a few minutes If the message persists then check the following issues 1 Make sure that the power cord i...

Page 219: ...n replace the controller PCA Stapler jam None None None Amber blinking Yellow 4 blinks A jam exists in the staple cartridge Recommended action 1 Make sure that the job to be stapled is within specifications See chapter 3 2 Reduce the number of pages to stapled and then perform a test 3 If the test fails then replace the staple cartridge 4 If after you replace the staple cartridge the message persi...

Page 220: ...me Recommended action 1 Print and analyze the event log looking for printer or MFP related jams occurring either in the fuser or in the duplexer These errors might be the result of media failing to reach the output device in the correct amount of time 2 Make sure that media is in optimal condition not wrinkled or damaged 3 Make sure that the correct paper size in the trays is selected according th...

Page 221: ...d analyze the event log to find out whether the error occurs repeatedly 2 Make sure that media is not being pulled from the flipper area during the flipping action NOTE Customers who copy a single sheet document might grab the copy from the device while it is flipping not realizing that the action creates a jam condition 3 If the jam occurs when using heavy or glossy media run a test using plain 7...

Page 222: ...ule as needed 13 12 41 Jam in left accessory 13 12 29 13 12 29 13 12 41 Amber blinking Yellow 5 blinks The offset module does not reach its home position Recommended action 1 Make sure that the offset module is free of obstruction As a countermeasure turn the offset feature off 2 Make sure that all of the sensor flags in the offset module move freely 3 Replace the offset module as needed NOTE When...

Page 223: ...to see whether the error is present during the power on sequence 3 Check the Jet Link cable connections 4 If the message persists then replace the controller PCA External device initializing None None None Amber blinking Red solid The device is performing its power on sequence along with the printer or MFP Recommended action This message should appear for a few minutes if the message persists then...

Page 224: ...e correctly and do not receive any direct light then replace the controller PCA Output paper path open None None None Red blinking Green blinking The paper path between the printer or MFP and the output device is open Recommended action 1 Make sure that the attachment bracket and magnets are installed correctly 2 Make sure that no cables are in between the output device and the printer or MFP 3 Ve...

Page 225: ...rmware version 4 Make sure that the correct media type is being used in the printer or MFP 5 Check if the error occurs when non standard media is used 6 Use standard media to see if the jam persists 7 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point of the line 8 If the error persists replace the flipper 13 1...

Page 226: ...ess than 1 000 jobs and if the customer is using standard media 13 12 05 Jam in left accessory 13 12 05 Amber blinking Red blinking A stay jam exists in the face up bin Media did not leave the FACEUP sensor Recommended action 1 Check the event log to see if the jam is occurring at a repetitive rate for example more than three occurrences in less than 1 000 printed pages 2 Make sure that the media ...

Page 227: ... the head sensors are in the correct position and that there are no loose parts on the module 5 Make sure that the head connections are correct 6 Make sure that the controller PCA connections are correct 7 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point of the line 8 If the error persists replace the deliver...

Page 228: ...s folded check to see if it is caused by a defective fuser 5 Check to see if the media is wrinkled before it arrives to the 8 bin mailbox 6 Check to see if any obstructions exist in the delivery head path 7 Make sure that the correct media type is being used in the printer or MFP 8 Check to see if the error occurs when non standard media is used 9 Use standard media to see if the jam persists 10 M...

Page 229: ...f any obstructions exist in the slider movement 2 Turn off the printer or MFP and then turn it on again to see if the error persists 3 Replace the delivery head if more than three jams occur in less than 1 000 jobs and if the customer is using standard media 66 12 86 Output device failure 66 12 86 Amber solid Green solid The 8 bin mailbox cannot detect transitions in the belt encoder Recommended a...

Page 230: ...ins are installed correctly and properly seated 2 Make sure that the bins are not damaged 3 Make sure that the orange shipping lock is removed 4 Make sure that the delivery head moves freely 5 Replace the bin as needed 6 Replace the delivery head assembly if a defective bin does not exist Check the bins of the output device 65 12 72 Amber blinking Green blinking A jam in the elevator down exists W...

Page 231: ...f the interlock switch 6 If the cables are connected but the message persists then replace the interlock switch 7 If after you replace the interlock switch the message persists then replace the controller PCA Upper bin full None Amber blinking Red solid The face up bin is full Recommended action 1 Remove the media from the face up bin 2 If the message persists when the face up bin is empty make su...

Page 232: ...ings which take priority over the printer or MFP control panel settings If a single setting is not present in the application but is set in the driver that setting overrides the control panel settings Clearing jams Note Open and close all output device covers to clear the jam message After removing a sheet you might need to check other areas for the presence of other sheet All portions of a jammed...

Page 233: ...ng To determine whether a problem is caused by the output device or by the media try the following actions to remedy the situation Turn media over in the tray to print on the reverse side Rotate sheets 180 end to end to feed with a different leading edge If the symptoms cease or change in some way assume that the problems are caused by the print media Isolate a paper path Use the straightest paper...

Page 234: ... device jams with only one brand of media Try switching media brands If the paper ream in use appears to be old open a fresh ream of the same paper and load it into the printer or MFP If the problem disappears investigate storage and handling conditions Isolate a media type When jams and other problems occur frequently it is often because the customer is using a special paper Customers must only u...

Page 235: ...e page count and serial number These are shown on the configuration page Note For information about how to gain access to the printer service menu see the printer or MFP service manual Service mode multifunction finisher Service mode configuration 1 Turn off the printer or MFP and unplug the Jet Link connector 2 Remove the back cover of the multifunction finisher See page 98 3 Lift the interlock s...

Page 236: ...urs at the controller PCA through a set of DIP switches The service diagnostics label includes the self running mode only DIP switches configuration Push switches to flip paper or use the straight paper path Service LED flashing patterns Affected area and predicted FRU Set the DIP switches to select paper size job size and finishing option Figure 180 Service diagnostics label ...

Page 237: ...switch 1 set to 0 for self running mode DIP switches 2 3 and 4 set for paper size DIP switch 5 set for job size DIP switches 6 7 and 8 set for the finishing option Note The SW1 callout 2 SW2 callout 3 and SW3 callout 4 switches are located below the DIP switches Figure 181 DIP switches 1 3 4 2 4 3 2 1 ...

Page 238: ...urn on the power supply switch pull the power supply switch callout 1 toward you Note You must turn on the power supply for each testing configuration and the power supply switch must be off when testing is complete Figure 182 Power supply switch 1 1 ...

Page 239: ...le pressing SW1 and SW3 simultaneously for about three seconds 2 Press SW1 again to start the multifunction finisher initialization sequence 3 Feed paper manually or send a job from the printer or MFP to perform the selected option 4 Set all of the DIP switches to OFF when the job is finished Note Sending a job from the printer or MFP rather than feeding paper manually makes the task easier Note T...

Page 240: ...s the red service LED illuminates Do not activate a sensor and push a switch at the same time 1 2 3 4 5 6 7 8 Mechanical testing motors solenoids and clutches 1 0 0 0 1 0 0 0 Activate the feed motor M1 1 0 0 0 0 1 0 0 Activate the feed motor M1 in opposite direction 1 0 0 0 1 1 0 0 Activate the pile delivery motor M3 toward the stacker bin 1 0 0 0 0 0 0 1 Activate the pile delivery motor M3 toward...

Page 241: ... mode switch on the controller PCB to the on position toward you Note When the device has entered service mode it performs a short self test The green error light blinks if no jams or malfunctions were detected To exit service mode 1 Slide the service mode switch on the controller PCB to the normal position 2 Reinstall the controller PCB Note Press the interlock switch during the test to perform a...

Page 242: ...s shown below and sent to the stacker bin next two sheets no staples next two sheets 1 staple next two sheets 2 staples next two sheets 3 staples next two sheets 6 staples next two sheets 1 staple angled at 40 next two sheets restart the cycle to the face up bin In the 3 000 sheet stacker the sheets are routed as follows next two sheets to the stacker bin offset in one direction next two sheets to...

Page 243: ...into service mode CAUTION Make sure that the printer or MFP is turned off before performing this test If the printer or MFP is on when service mode is enabled damage to the 8 bin mailbox the printer or the MFP can occur 1 Remove the 8 bin mailbox Jet Link connection to the printer or MFP 2 Remove the 8 bin mailbox from the printer or MFP 3 Change the 8 bin mailbox power switch to service mode by s...

Page 244: ...to remove the error condition To exit service mode To return to normal operation mode perform the following steps 1 Move the 8 bin mailbox power supply switch to the lower position Note Make sure that you perform step 1 If the switch is left in the upper position the output device will not work correctly 2 Connect the 8 bin mailbox Jet Link cable to the printer or MFP 3 Attach 8 bin mailbox to the...

Page 245: ...user intervention errors malfunctions and recommended actions see 8 bin mailbox control panel and event log messages on page 223 Malfunctions A flipper problem exists A head problem exists An elevator belt or bin problem exists A PCA problem exists Condition User LED Service LEDs Causes notes ...

Page 246: ... the menu item that corresponds to the paper size of the booklet that should be adjusted Fold line adjust LTR R and A4 R Fold line adjust LEGAL and JISB4 or Fold line adjust 11x17 and A3 4 Choose a positive value for adjustment if the front page edge usually the front cover of a booklet is smaller than the back page Choose a negative value for adjustment if the front page edge is larger than the b...

Page 247: ...save the values in NVRAM 4 Turn off the power supply and set all DIP switches to the off position Note The stapling folding position can also be adjusted through the control panel Folding position 1 Set the DIP switches and turn on the power supply 2 Adjust the folding position by pressing SW1 direction and SW3 direction Note Pressing SW1 and SW3 once moves the position approximately 0 16 mm 0 006...

Page 248: ...ng to the selected paper size letter or A4 3 Turn on the power supply 4 Place two sheets of media between the alignment plates and push them against the stopper 5 Press SW1 or SW3 once to move the front and back alignment plates forward 6 Press SW1 or SW3 to adjust the staple position Note Adjustment plates move approximately 0 3 mm 0 012 inch when the switch is pressed 7 Press SW1 to narrow the s...

Page 249: ...to open the menus 2 Use or to scroll to SERVICE and then press 3 Enter the service mode PIN code for the engine and then press 4 Use or to scroll to STAPLER STACKER and then press 5 Use or to scroll to X and then press 6 Use or to select the appropriate value and then press 7 Use or to scroll to Y and then press 8 Use or to select the appropriate value and then press 9 Press PAUSE RESUME to exit t...

Page 250: ...248 Troubleshooting ENWW Using troubleshooting tools Event log To view or print an event log see the user guide that came with the printer or MFP Sample event log Figure 185 Sample event log ...

Page 251: ...o print an information page see the user guide that came with the printer or MFP Sample configuration page Figure 186 Sample configuration page Note Check http www hp com to make sure that the version shown is the latest version available Firmware version ...

Page 252: ...sed on the LED light Color state Description Off The output device is operating normally Green solid The output device is in normal state with no malfunctions jams or operator errors Green blinking The output device is in service mode Amber blinking The output device is experiencing a media jam a staple jam or an operation error or is detached from the printer or MFP A hardware malfunction at the ...

Page 253: ...der assembly 260 Reverse assembly 261 Fold assembly 262 PCB assembly 263 Alphabetical parts list multifunction finisher 264 Numerical parts list multifunction finisher 265 Illustrations and parts lists 266 3 000 sheet stapler stacker 266 3 000 sheet stacker 270 Alphabetical parts list 3 000 sheet stapler stacker and 3 000 sheet stacker 273 Numerical parts list 3 000 sheet stapler stacker and 3 000...

Page 254: ...rrect output device model Ordering parts All standard part numbers listed are stocked and can be ordered from HP Customer Support See Parts and supplies on page 36 Consumables and documentation Table 31 Consumables and documentation Product Item Service number Multifunction finisher consumables HP 5000 staple cartridge C8092A Multifunction finisher documentation Install C8088 90903 Service Q5693 9...

Page 255: ...8 mm M3 by 30 mm M4 by 6 mm M4 by 12 mm To hold plastic to metal Screw pan head M3 by 6 mm To hold plastic to plastic Screw w washer M3 by 6 mm M3 by 8 mm M3 by 7 mm M4 by 6 mm M4 by 12 mm To hold plastic to metal Table 33 HP recommended torque values Material HP recommended torque value Plastic to metal 5 5 lb inch Metal to metal 10 0 lb inch PCBA 5 5 lb inch Plastic to plastic 5 5 lb inch ...

Page 256: ...page 265 lists the parts in numerical order by part number Both tables also provide the figure in this chapter that shows the part Note Parts that have no item number or part number listed are not field replacable units FRUs and cannot be ordered Multifunction finisher system assembly Figure 187 Multifunction finisher system assembly 3 2 1 Table 34 Multifunction finisher system assembly Reference ...

Page 257: ...ct attachment latch latch plate assembly 4G1 4988 000CN 1 2 Low voltage PCB cable 4H1 6581 000CN 1 3 Power supply low voltage includes power cord 4G1 5170 000CN 1 4 Attachment rod rail assembly 4G1 5252 000CN 1 5 Stationary extended caster 4G1 5178 000CN 1 6 Stationary caster 4G1 5174 000CN 1 7 Adjustable casters levelers 4G1 5175 000CN 2 8 Foot cover panel foot 4F1 2090 000CN 1 ...

Page 258: ...1 000CN 1 2 Upper panel assembly top door 4G1 5164 000CN 1 3 Back cover rear panel assembly 4G1 4984 000CN 1 4 Flipper assembly reverse assembly 4G1 5219 000CN 1 5 Paper guide wire 4B1 0626 000CN 1 6 Front cover front panel assembly 4G1 4983 000CN 1 7 Folding knob 4A1 7294 000CN 1 8 Product release handle latching handle 4B1 0670 000CN 1 9 Stapler door door front 4G1 5172 000CN 1 10 Booklet bin bo...

Page 259: ...W Chapter 8 Parts and diagrams 257 Internal components Figure 190 Internal components 1 of 2 1 Table 37 Internal components 1 of 2 Reference Description Part number Quantity 1 User LED PCA 4H1 6580 000CN 1 ...

Page 260: ...al components 2 of 2 Reference Description Part number Quantity 1 Service LED PCA 4H1 6577 000CN 1 2 Jet Link cable interface cable 4H1 6582 000CN 1 3 Booklet bin full sensor flag main lever weight assembly 4G1 5167 000CN 1 4 Stapling door switch sensor microswitch assembly 4G1 4008 000CN 1 ...

Page 261: ...ose assembly 1 2 4 3 Table 39 Dispose assembly Reference Description Part number Quantity 1 Paper deflector deflector weight 4G1 5220 000CN 1 2 Internal path cover dispose subcover 4A1 7519 000CN 1 3 Aligner rack back 4G1 5156 000CN 1 4 Aligner rack front 4G1 5155 000CN 1 ...

Page 262: ... and diagrams ENWW Paper feeder assembly Figure 193 Paper feeder assembly 1 Table 40 Paper feeder assembly Reference Description Part number Quantity 1 Anti static brush static charge eliminator 4A1 7427 000CN 1 ...

Page 263: ... 8 Parts and diagrams 261 Reverse assembly Figure 194 Reverse assembly 1 Table 41 Reverse assembly Ref Description Part number Quantity 1 Interlock switch includes plastic holder and metallic flag 4G1 5221 000CN 1 ...

Page 264: ...262 Parts and diagrams ENWW Fold assembly Figure 195 Fold assembly 1 Table 42 Fold assembly Reference Description Part number Quantity 1 Handle mounting gear gear 16T 4A1 7365 000CN 1 ...

Page 265: ... 263 PCB assembly Figure 196 PCB assembly 1 2 Table 43 PCB assembly Reference Description Part number Quantity 1 Controller PCA dc controller PCB assembly 4G1 1483 000CN 1 2 Power supply low voltage includes power cord 4G1 5170 000CN 1 ...

Page 266: ...ont cover front panel assembly 4G1 4983 000CN 189 6 Handle mounting gear gear 16T 4A1 7365 000CN 195 1 Interlock switch includes plastic holder and metallic flag 4G1 5221 000CN 194 1 Internal path cover dispose subcover 4A1 7519 000CN 192 2 Jet Link cable interface cable 4H1 6582 000CN 191 2 Low voltage PCB cable 4H1 6581 000CN 188 2 Paper deflector deflector weight 4G1 5220 000CN 192 1 Paper guid...

Page 267: ...te assembly 188 1 4G1 5155 000CN Aligner rack front 192 4 4G1 5156 000CN Aligner rack back 192 3 4G1 5164 000CN Upper panel assembly top door 189 2 4G1 5166 000CN Folding mechanism folding assembly booklet maker 187 3 4G1 5167 000CN Booklet bin full sensor flag main lever weight assembly 191 3 4G1 5170 000CN Power supply low voltage includes power cord 188 3 4G1 5170 000CN Power supply low voltage...

Page 268: ...pler stacker and 3 000 sheet stacker on page 273 lists the parts in alphabetical order and table 51 Numerical parts list 3 000 sheet stapler stacker and 3 000 sheet stacker on page 275 lists the parts in numerical order by part number Both tables also provide the figure in this chapter that shows the part Parts that have no item number or part number listed are not field replacable units FRUs and ...

Page 269: ...24 1 1 Front cover includes front inner cover and screws C8085 60505 1 2 Foot cover C8085 60516 1 3 Stapler bin C4788 60513 1 4 Face up bin C4788 60512 1 5 Back cover includes back inner cover and screws C8085 60504 1 6 Stapler stacker door assembly with label C8085 60506 1 7 Stapler stacker controller PCA cover with label C8085 60507 1 8 Jet Link cable and power cord assembly C8085 60517 1 9 Bubb...

Page 270: ...268 Parts and diagrams ENWW Figure 198 3 000 sheet stapler stacker 2 of 2 10 14 13 21 12 19 20 11 17 18 22 15 16 23 ...

Page 271: ... Carriage assembly C8085 60503 1 14 LED PCA C4788 60510 1 15 Casters adjustable with E clips C8085 60511 1 16 Casters stationary C4788 60515 1 17 Stapler stacker power supply C8085 60534 1 18 Stapler stacker controller PCA C8085 60508 1 19 Paper path assembly C8085 60501 1 20 Accumulator assembly C8085 60531 1 21 Interlock switch C4788 60514 1 22 Safety switch assembly stapler door C4788 60517 1 2...

Page 272: ...270 Parts and diagrams ENWW 3 000 sheet stacker Figure 199 3 000 sheet stacker 1 of 2 5 10 4 3 2 1 9 8 6 7 11 ...

Page 273: ...crews C8085 60505 1 2 Foot cover C8085 60516 1 3 Stacker bin C4779 60505 1 4 Face up bin C4788 60512 1 5 Back cover includes back inner cover and screws C8085 60504 1 6 Stacker door assembly with label C4779 60502 1 7 Stacker controller PCA cover with label C8084 60501 1 8 Jet link cable and power cord assembly C8085 60517 1 9 Bubbled cover C8085 60520 1 10 Stacker plastic kit cable holders staple...

Page 274: ...antity 10 Flipper ribbon cable C8085 60515 1 11 Offset assembly C8084 60500 1 12 Flipper assembly C8085 60500 1 13 Paper path assembly C8085 60501 1 14 LED PCA C4788 60510 1 15 Casters adjustable with E clips C8085 60511 1 16 Casters stationary C4788 60515 1 17 Stacker power supply C8084 60504 1 18 Stacker controller PCA C8084 60508 1 21 Interlock switch C4788 60514 1 ...

Page 275: ...16 Casters stationary C4788 60515 200 16 Face up bin C4788 60512 197 4 Face up bin C4788 60512 199 4 Flipper and paper path ribbon cable C8085 60515 198 10 Flipper assembly C8085 60500 198 12 Flipper assembly C8085 60500 200 12 Flipper ribbon cable C8085 60515 200 10 Foot cover C8085 60516 197 2 Foot cover C8085 60516 199 2 Front cover includes front inner cover and screws C8085 60505 197 1 Front ...

Page 276: ... cable holders stapler door hinges safety switch cover C8084 60505 199 10 Stacker power supply C8084 60504 200 17 Stapler bin C4788 60513 197 3 Stapler unit C8085 60522 198 11 Stapler stacker controller PCA C8085 60508 198 18 Stapler stacker controller PCA cover with label C8085 60507 197 7 Stapler stacker door assembly with label C8085 60506 197 6 Stapler stacker packaging kit C8085 60513 197 not...

Page 277: ...A cover with label 199 7 C8084 60504 Stacker power supply 200 17 C8084 60505 Stacker plastic kit cable holders stapler door hinges safety switch cover 199 10 C8084 60508 Stacker controller PCA 200 18 C8084A 3 000 sheet stacker 199 C8085 60500 Flipper assembly 198 12 C8085 60500 Flipper assembly 200 12 C8085 60501 Paper path assembly 198 19 C8085 60501 Paper path assembly 200 13 C8085 60503 Carriag...

Page 278: ...bbled cover 199 9 C8085 60522 Stapler unit 198 11 C8085 60523 Stapler stacker plastic kit cable holders stapler door hinges safety switch cover 197 10 C8085 60524 Optical sensors kit two sensors 197 not shown C8085 60524 Optical sensors kit 199 not shown C8085 60528 Latching holder blue piece 197 11 C8085 60528 Latching holder blue piece 199 11 C8085 60531 Accumulator assembly 198 20 C8085 60534 S...

Page 279: ...ENWW Chapter 8 Parts and diagrams 277 Illustrations and parts lists 8 bin mailbox Figure 201 8 bin mailbox 1 of 3 1 2 4 5 6 3 7 8 9 ...

Page 280: ...cription Part number QTY 1 User LED PCA with cable Q5693 60512 1 2 Top cover Q5693 60517 1 3 Front cover Q5693 60509 1 4 Blind cover Q5693 60520 1 5 Face up bin C3764 60505 1 7 8 bin mailbox Q5693 60503 1 8 Adjustable caster C4785 60511 1 9 Fixed caster C4785 60510 1 ...

Page 281: ...202 8 bin mailbox 2 of 3 3 4 1 2 Table 53 8 bin mailbox 2 of 3 Ref Description Part number QTY 1 Flipper assembly Q5693 60501 1 2 Face up full lever C4785 60522 1 3 Metallic tape and housing assembly C4785 60524 1 4 Head assembly kit Q5693 60502 1 ...

Page 282: ...ailbox 3 of 3 ΗΕΩΛΕΤΤ Αβχδεφγ ονεδεαδ ονε ανγβλδκε ονε ανδβδελδ ονε ανδκφδβλ ονε ονεδκσλσ ονε ονεδκλλσλ ονε ονδεδσκσ πµν ΗΕΩΛΕΤΤ Αβχδεφγ ονεδεαδ ονε ανγβλδκε ονε ανδβδελδ ονε ανδκφδβλ ονε ονεδκσλσ ονε ονεδκλλσλ ονε ονδεδσκσ πµν 1 3 4 8 6 2 7 10 9 5 ...

Page 283: ...ollers kit C4785 60526 1 not shown Packaging kit Q5693 60513 1 not shown Kit 1 plastic parts Q5693 60514 1 Small white spacers 6 Normal white spacers 12 Flat cable holder 3 Flat cable holder edge 1 Anticurl string fish wire 2 Anticurl spring 2 Small pulley bottom 2 Small pulley bottom snap 2 Small pulley upper 2 Small pulley upper snap 2 not shown Kit 2 cables Q5693 60507 1 Interlock switch 1 Deli...

Page 284: ...Delivery head fix assembly screw 2 Delivery head fix assembly washer 2 Flipper screw 2 Flipper screw black sleeve 2 Top cover screw 2 Rear cover screw 1 LED screw 1 Delivery head motor screw 2 Delivery head motor screw washer 2 Transport belt motor screw 2 Transport belt motor washer 2 Service LED board screw 1 Table 54 8 bin mailbox 3 of 3 continued Ref Description Part number QTY ...

Page 285: ...ion motor C3764 60507 203 3 Face up bin C3764 60505 201 5 Face up full lever C4785 60522 202 2 Fixed caster C4785 60510 201 9 Flipper assembly Q5693 60501 202 1 Front cover Q5693 60509 201 3 Head assembly kit Q5693 60502 202 4 Kit 1 plastic parts Q5693 60514 not shown Kit 2 cables Q5693 60514 not shown Kit 3 hardware including all screws Q5693 60515 not shown Magnets assembly Q5693 60516 203 8 Met...

Page 286: ... Flipper assembly 202 1 Q5693 60502 Head assembly kit 202 4 Q5693 60503 8 bin mailbox 201 7 Q5693 60504 Transport belt motor with fan and encoder 203 4 Q5693 60505 Attachment assembly 201 9 Q5693 60507 Kit 2 cables not shown Q5693 60508 Paper guide kit nose piece 203 1 Q5693 60509 Front cover 201 3 Q5693 60510 Back cover assembly with cables cable adapter channel and bubbled cover 203 7 Q5693 6051...

Page 287: ...g 23 25 B back aligning plate motor 76 back cover 8 bin mailbox part number 281 removing 162 back cover multifunction finisher diagrams and part numbers 256 removing and replacing 98 back cover stacker diagrams and part numbers 271 removing and replacing 132 back cover stapler stacker diagrams and part numbers 267 removing and replacing 132 back inner cover stacker diagrams and part numbers 271 re...

Page 288: ...emoving and replacing 135 controller PCA 8 bin mailbox removing 183 controller PCA multifunction finisher diagrams and part numbers 263 paper feeding operations 56 removing and replacing 121 controller PCA stacker diagrams and part numbers 272 operations 66 removing and replacing 150 controller PCA stapler stacker diagrams and part numbers 269 operations 62 removing and replacing 150 covers 8 bin ...

Page 289: ...lbox removing 167 delivery test 237 locating 27 media supported 46 47 operations 66 face up bin 8 bin mailbox removing 167 delivery test 237 diagrams and part numbers 267 271 locating 25 27 media supported 46 47 operations 62 66 removing and replacing 129 sensor test 240 face up full lever 8 bin mailbox part number 279 removing 178 features 8 bin mailbox 18 multifunction finisher 16 stacker 17 sta...

Page 290: ...label 8 bin mailbox 22 multifunction finisher 19 stacker 21 stapler stacker 20 information pages printing 249 initialization 8 bin mailbox 55 multifunction finisher 54 stacker 54 stapler stacker 54 input paper guide removing from 8 bin mailbox 177 installation requirements 8 bin mailbox 41 all products 38 multifunction finisher 39 stacker or stapler stacker 40 troubleshooting 197 interlock switch ...

Page 291: ... diagnostics 241 error messages 223 face up full lever removing 178 features 18 flipper assembly removing 170 front cover removing 161 identification label 22 input paper guide removing 177 interlock switch removing 190 jam detection operations 71 jam error messages 223 magnets assembly removing 180 media supported 47 metal tape and housing assembly removing 181 motors 77 paper feeding operations ...

Page 292: ...r 19 stacker 21 stapler stacker 20 motors 8 bin mailbox locating 77 8 bin mailbox removing 174 aligning plate 58 back aligning plate 76 booklet bin slide 76 circuitry 73 delivery 76 error codes 76 feed 76 flapper reverse 76 front aligning plate 76 multifunction finisher locating 76 power supply operations 74 power on sequence 54 slide 59 stacker bin fluctuation 76 staple fold 60 76 staple sliding ...

Page 293: ...d replacing 124 power on operations 54 product attachment latch removing and replacing 103 product release handle removing and replacing 92 reverse assembly 261 rollers locating 24 sensors 78 service LED PCA removing and replacing 123 service mode 233 solenoids 76 space requirements 39 specifications 28 stacker bin removing and replacing 110 stacking operations 57 stapler door removing and replaci...

Page 294: ...emoving and replacing 138 paper path assembly stapler stacker diagrams and part numbers 269 removing and replacing 138 paper pushing plate 60 61 paper stop clips stacker diagrams and part numbers 271 removing and replacing 140 paper stop clips stapler stacker part number 267 removing and replacing 140 part numbers 8 bin mailbox alphabetical 283 8 bin mailbox numerical 284 models 252 multifunction ...

Page 295: ...rs 267 testing 238 serial number 8 bin mailbox 22 multifunction finisher 19 stacker 21 stapler stacker 20 service approach 36 90 service LED 8 bin mailbox messages 223 multifunction finisher messages 203 stacker messages 218 stapler stacker messages 211 service LED PCA multifunction finisher diagrams and part numbers 258 removing and replacing 123 service mode 8 bin mailbox 241 multifunction finis...

Page 296: ...inisher 210 stapler stacker 217 stapler stacker accumulator assembly removing and replacing 141 accumulator wings removing and replacing 139 alphabetical parts list 273 assemblies locating 25 back cover removing and replacing 132 back inner cover removing and replacing 130 bin full detection 64 bin removing and replacing 129 cable assembly removing and replacing 158 calibration staple position 247...

Page 297: ...sensors 85 theory of operations multifunction finisher circuitry 73 job offset 58 motors 76 power supply 74 power on sequence 54 sensors 78 stacking 57 stapling 59 theory of operations stacker bin full detection 68 jam detection 67 modules 66 power supply 74 power on sequence 54 sensors 84 theory of operations stapler stacker bin full detection 64 jam detection 63 modules 62 power supply 74 power ...

Page 298: ...acker 30 stapler stacker 29 W warning messages 202 warranty 36 weight specifications media for 8 bin mailbox 47 multifunction finisher 44 stacker 46 stapler stacker 46 weight specifications product 8 bin mailbox 31 multifunction finisher 28 stacker 30 stapler stacker 29 wiring replacing harnesses 89 ...

Page 299: ......

Page 300: ... 2004 Copyright Hewlett Packard Development Company L P Q5693 Q5693 90002 90002 Q5693 90002 ...

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