HP BladeSystem bc2000 - Blade PC Setup And Installation Manual Download Page 70 | Manualshive

Page: 70 / 104

background image

D

Troubleshooting

This appendix provides specific troubleshooting information for HP PC BladeSystem PC Blade
technology. Use it to find details about the enclosure and blade PC startup and operation errors.

For information on LEDs and switches specific to the blade PCs and enclosure, see the LED and Switch
appendix.

WARNING!

A risk of injury or damage to the equipment from hazardous energy is present. The access

door provides access to hazardous energy circuits. The door should remain locked during normal
operation or troubleshooting, or the system should be installed in a controlled access location where
only qualified personnel have access to the system.

This appendix includes the following topics:

●

When the enclosure does not start

You are provided with initial instructions on what to try and where to go for help for the most common
problems encountered during initial enclosure startup.

●

Enclosure diagnostic steps

If the enclosure does not start after you have performed initial troubleshooting procedures, use the
tables in this section to identify possible reasons for the problem and possible solutions.

●

When the blade PC does not start

You are provided with initial instructions on what to try and where to go for help for the most common
problems encountered during initial POST. The blade PC automatically performs this test each
time you power up, before the blade PC can load the operating system and start running software
applications.

●

Blade PC diagnostic steps

If the blade PC does not start after you have performed initial troubleshooting procedures, use the
tables in this section to identify possible reasons for the problem and possible solutions.

●

Problems after initial boot

Once the blade PC has passed the POST, you may still encounter errors, such as an inability to
load your operating system. You are provided with instructions on what to try and where to go for
help when you encounter errors after the blade PC completes the POST.

●

Remote troubleshooting

Some troubleshooting can be performed remotely. You are provided with instructions for opening
a remote console session, accessing the blade PC Computer Setup (F10) Utility, reviewing blade
PC activity, and powering off a blade PC.

62

Appendix D Troubleshooting

ENWW

«
...
68
69
70
71
72
...
»

Summary of Contents for BladeSystem bc2000 - Blade PC

Page 1: ...Setup and Installation Guide HP BladeSystem bc2000 and bc2500 Blade PC and PC Blade Enclosure ...

Page 2: ...perTransport are U S registered trademarks of Advanced Micro Devices Inc The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains propr...

Page 3: ...System PC Blade technology which is included in the Consolidated Client Infrastructure CCI solution WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ...5 System Health LEDs 6 HP BladeSystem bc2000 and bc2500 Blade PC Features 6 Processor 7 Memory 7 Blade PC Status and Monitoring 7 Diagnostic Adapter 7 Video 8 ROM 8 NICs 8 Software Deployment and Management Features 9 Network Time Protocol Considerations for BC2000 and BC2500 blade PCs 11 Diagnostic Features 11 3 Planning the Installation Optimum Environment 12 Rack Warnings and Cautions 12 HP PC ...

Page 6: ...ployment Options 35 Automated Deployment Using HP Rapid Deployment Pack 35 Alternate Deployment Methods 36 Diagnostic Adapter 36 Blade PC Features and Supported Software 36 Supported Operating Systems 36 Computer Setup F10 Utility 36 Computer Setup F10 File Menu 37 Computer Setup Storage Menu 38 Computer Setup Security Menu 40 Computer Setup Power Menu 40 Computer Setup Advanced Menu 41 Restoring ...

Page 7: ... Substances RoHS 55 Appendix B Electrostatic Discharge Preventing Electrostatic Damage 56 Grounding Methods 56 Appendix C POST Error Messages Appendix D Troubleshooting When the enclosure does not start 63 Enclosure diagnostic steps 64 When the Blade PC Does Not Start 70 Blade PC Diagnostic Steps 71 Problems After Initial Boot 76 Remote Troubleshooting 77 Opening a Remote Console Session to a Blad...

Page 8: ...nterconnect Switch 82 Fan Health LEDs 83 Blade PC and USB 1 1 Diagnostic Adapter LEDs 84 Switches 86 Front Panel 86 Rear Panel 86 CMOS 87 Appendix F Specifications Blade Enclosure 88 Blade PC 89 Hot Plug Power Supply 90 Appendix G Blade PC Battery PC Battery Replacement 91 Index 93 viii ENWW ...

Page 9: ...for operation troubleshooting and future upgrades for the HP PC BladeSystem PC Blade technology which is included in the Consolidated Client Infrastructure CCI solution NOTE The cross references in this guide are linked to the referenced section Click on a cross reference to go directly to that section ENWW 1 ...

Page 10: ...rsonnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not...

Page 11: ...ide ProLiant Integration Module for Altiris User Guide Servers Troubleshooting Guide Product Service Card HP PC BL Enclosure Interconnect Switch User Guide QuickSpecs Getting help If you have a problem and have exhausted the information in this guide you can get further information and other help in the following locations Technical Support For technical support call the HP Technical Support Phone...

Page 12: ...in the following sections are standard on HP CCI solutions unless otherwise specified HP PC Blade Enclosure Standard Features The HP PC Blade Enclosure features include 3U height and standard 48 cm 19 inch width Support for up to 20 blade PCs Interconnect Tray supporting an Interconnect Switch standard configuration Integrated Administrator for local and remote management and monitoring Redundant ...

Page 13: ...es include Local and remote access to enclosure and blade PC information Secure Shell Telnet and Secure Sockets Layer SSL Web access Virtual power and Unit Identification UID buttons Access to any blade PC s Computer Setup F10 Utility Support for command line scripting Redundant Power The HP PC Blade Enclosure includes two 600 W redundant hot plug power supplies 1 1 redundancy Integrated hot plug ...

Page 14: ...e PC Features The blade PC is simple to install deploy and service A blade PC that requires out of the rack upgrades service or maintenance can be easily replaced by another blade PC The following figure shows a blade PC A blade PC supports processor and system architecture technology including the following Processor Memory Mass storage Blade PC status and monitoring Diagnostic adapter ROM 2 LOM ...

Page 15: ...lowing status and monitoring features Blade PC Unit Identification UID button LED Blade PC health LED Blade PC network activity LEDs Hard drive activity LED Power button LED Diagnostic support through the Computer Setup F10 Utility the Integrated Management Log IML and HP Systems Insight Manager Diagnostic Adapter Each blade PC has a diagnostic connector Using the diagnostic adapter available as a...

Page 16: ...for a maximum pixel clock speed of 400MHz ROM Blade PC ROM features include 1 MB ROM to support system and video Flashbin utility used to upgrade the system ROM Hardware boot block protection Remote ROM flash support Bootable USB diskette drive support Bootable USB optical drive limited support NICs The two embedded NICs on the blade PC have the following features Embedded 10 100 Mbps Broadcom 590...

Page 17: ...ltiple blade PCs Advanced features that can detect and display blade PCs based on their physical rack enclosure and bay locations The ability to set the deployment console to automatically install pre defined configurations on newly installed blade PCs For more information about HP Rapid Deployment Pack refer to your authorized reseller or visit the HP Web site http www hp com servers rdp HP Syste...

Page 18: ...ork connections and one 10 100 Ethernet interface for optional out of band management into four RJ 45 Gigabit Ethernet uplink connectors Each uplink can communicate with all 40 network connections thus only one to all four of these connectors may be used providing up to a 41 to 1 reduction in the number of network cables connected to the enclosure The interconnect switch is compatible with industr...

Page 19: ... Integrated Administrator is configured to look for Network Time Protocol NTP servers using DHCP Configure the DHCP server for option 042 to automatically assign one or more NTP servers For any NTP servers located on a different IP subnet be sure to include a functional default gateway address If automatic configuration through DHCP is not preferred then these settings can be assigned statically t...

Page 20: ... are attached to the rack for single rack installation WARNING To reduce the risk of personal injury or equipment damage AT LEAST two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ...

Page 21: ...able the power cord grounding plugs The grounding plugs are an important safety feature Plug both power cords into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cords from the power supplies to disconnect power to the enclosure WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching ...

Page 22: ...ucture Blade PCs have a PXE enabled NIC the first NIC only and support bootable USB optical and USB diskette drives attached via the diagnostic adapter Shipping Contents NOTE All of the rack mounting hardware necessary for installing the HP PC Blade Enclosure into an HP Compaq branded or third party rack is included with your enclosure For Telco racks a separate option kit with Telco rack mounting...

Page 23: ...ary for installing the HP PC Blade Enclosure into an HP Compaq branded or third party rack is included with your enclosure For Telco racks a separate option kit with Telco rack mounting hardware is available Item Description 1 Rack rails 2 left and right 2 Bag of screws Not shown Enclosure rack template Rack rails have the following features Adjustable depth of 61 cm to 91 cm 24 inches to 36 inche...

Page 24: ...ur HP CCI solution This method helps ensure top performance from the start and is especially valuable for business critical environments Contact your HP account representative to obtain more detailed information and pricing 16 Chapter 3 Planning the Installation ENWW ...

Page 25: ...up the HP PC BladeSystem PC Blade Enclosure Powering down the HP PC BladeSystem PC Blade Enclosure Installing a blade PC Removing a blade PC Installing additional memory Attaching the diagnostic adapter Measuring with the Rack Template Using the rack template identify the proper holes for inserting the tabs on the vertical rack supports Use a pencil to mark the top and bottom edges for the rack su...

Page 26: ...he top of the last item installed secure the rack template against the front of the rack by sliding the two push tabs into the holes in the rack supports 3 Align the rack template so that its sides are square with the sides of the rack NOTE Tick marks on the rack supports help you to maintain proper alignment of the rack template 4 Use a pencil to mark an M at the locations on the rack where the r...

Page 27: ... is in the unlocked position 1 3 Press the rail locking tab to unlock the rack rail 2 4 Adjust the rack rail to the depth of the rack using the numbers on the rack rail as a guide 3 The depth of an HP branded rack 29 inches is clearly indicated on the rack rails NOTE Numbers on the rack rail provide a gross adjustment of the depth of the rack The rack rail may need to be tightened to ensure proper...

Page 28: ...sing the marks you made when measuring with the template align the front of the right rail with the holes and release the rail allowing it to lock into position 2 8 Engage the locking gear 3 CAUTION Rack rails must be installed as tightly as possible Failure to obtain a correct fit may result in damage to equipment Once the right rack rail is properly installed install the left rack rail using the...

Page 29: ... compatible with some third party racks that require metric sizes To replace a thumbscrew 1 Pull the thumbscrew outward 1 2 Unscrew the thumbscrew 2 while holding on to the hexagonal washer 3 Remove the thumbscrew and hexagonal washer 3 4 Place the hexagonal washer at the back of the hole in the enclosure 1 5 Insert the screw through the hole in the enclosure 6 Press the head of the screw inward s...

Page 30: ...k above chest level a third person must assist with aligning the enclosure with the rails while the other two people support the weight of the enclosure CAUTION Do not remove the enclosure from the rack by the thumbscrews Use the handles located above the thumbscrews To load the enclosure into the rack 1 Refer to the Measuring with the Rack Template on page 17 section in this chapter 2 Stand at th...

Page 31: ...n The procedure for cabling an enclosure consists of the following steps Identifying the interconnect switch connectors Cabling the PC blade enclosure HP PC Blade Switch Connectors NOTE An Integrated Administrator module is included with the interconnect switch Item Description Location 1 Gigabit Ethernet jack for port 43 Interconnect switch 2 Socket for optional GBIC SFP module for port 43 Interc...

Page 32: ...ment connector NOTE By default ports 42 45 and 46 are assigned to the same internal VLAN so take this into consideration when planning for Spanning Tree loop avoidance 2 Connect the PC Blade Switch to your network For the interconnect switch only NIC A on each blade PC supports PXE So use either port 45 or 46 to connect to your image management network By default the Integrated Administrator port ...

Page 33: ... cabling a serial device such as a laptop computer to the console connector on the Integrated Administrator be sure to use a null modem cable and not a straight through cable The following table defines the wiring of a null modem cable Table 4 1 Cable Pinout for a Null Modem Cable Signal Name IA Board PIN DB 9 PIN DB 25 PIN TxD 3 2 3 RxD 2 3 2 RTS 7 8 5 CTS 8 7 4 GND 5 5 7 DSR 6 4 20 CD 1 4 20 DTR...

Page 34: ...lade PC blank available as an option Proper airflow can only be maintained when the bays are populated Unpopulated bays can lead to improper cooling and thermal damage 3 If blade PC blanks have been installed remove the blade PC blank a Press the ejector tabs on the blade PC blank 1 b Slide the blade PC blank out of the bay 2 NOTE Store the blade PC blank for future use NOTE Before installing blad...

Page 35: ... one way in the bay If the blade PC does not slide easily into the bay be sure that the blade PC is oriented properly d Slide the blade PC inward until the ejector lever engages the enclosure 1 e Close the ejector lever until you hear an audible click that indicates the blade PC is properly seated 2 NOTE Install a blade PC for each of the blanks you have removed 5 Repeat steps 2 to 4 for each blad...

Page 36: ...nformation about blade PC LEDs see the LEDs and Switches appendix 2 If the blade PC is active notify users and stop applications as necessary 3 Shut down the operating system This may shut off the blade PC power 4 If the blade PC still has power power down the blade PC by either Using the Integrated Administrator or Pressing the power button on the front of the blade PC NOTE Refer to the HP PC Bla...

Page 37: ...en removes power from the enclosure To perform an emergency shut down of the enclosure and all blade PCs at the same time press and hold the enclosure power button for four seconds CAUTION Performing an emergency shutdown on the enclosure may result in the loss of any unsaved data on all blade PCs Removing a Blade PC To remove a blade PC 1 Press the release latch 1 2 Pull down the ejector lever 2 ...

Page 38: ... blade PC from the enclosure See the Removing a Blade PC on page 29 section in this chapter 3 Place the blade PC on a level nonconductive surface 4 Locate the SODIMM socket keys on the blade PC SODIMM socket 1 keys 1 SODIMM socket 2 keys 2 NOTE SODIMMs are installed inverted from one another If the labels on SODIMM 1 are face up the labels on SODIMM 2 are probably face down NOTE Step 5 applies onl...

Page 39: ...h the tab on the SODIMM socket and insert the SODIMM into the socket at a slight angle 1 b Press the SODIMM down towards the board ensuring that it is fully seated and the latches snap into place 2 7 Repeat step 6 to install a second SODIMM into SODIMM slot 2 ENWW Installing Additional Memory 31 ...

Page 40: ...SB 2 0 devices The USB 2 0 diagnostic adapter shows up under System Devices in Device Manager as Generic Bus To install the diagnostic adapter 1 Power down the blade PC For more information see Powering Down a Blade PC on page 28 2 Insert the diagnostic adapter into the diagnostic connector on the blade PC 1 3 Tighten the thumbscrews securing the diagnostic adapter in place 2 Use the following fig...

Page 41: ...r 3 Serial connector 4 Video connector 5 USB 2 0 1 6 USB 2 0 2 Use the following figure and table to identify connectors on the USB 1 1 diagnostic adapter Item Description 1 PS 2 Mouse connector 2 USB 1 1 2 3 Serial connector ENWW Attaching the Diagnostic Adapter 33 ...

Page 42: ... 4 PS 2 Keyboard connector 5 USB 1 1 1 6 Video connector 34 Chapter 4 Installing and Cabling the HP PC BladeSystem PC Blade Enclosure ENWW ...

Page 43: ...choice for blade PCs and facilitates the configuration of a few or hundreds of blade PCs from an easy to use remote based graphical deployment console The PXE enabled NIC only the first NIC and support for bootable USB diskette and USB optical drives on the blade PC also facilitate the use of other deployment methods Automated Deployment Using HP Rapid Deployment Pack HP Rapid Deployment Pack RDP ...

Page 44: ...stalling an operating system applications and optimized drivers HP Rapid Deployment Pack enables you to auto detect and configure your hardware and to install optimized drivers Supported Operating Systems Blade PCs support Microsoft Windows XP Professional SP1a or later Microsoft Vista Business 32 Edition and Microsoft Vista Enterprise Computer Setup F10 Utility The Computer Setup F10 Utility perf...

Page 45: ...d for advanced users on page 41 Computer Setup F10 File Menu NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 5 2 Computer Setup File Option Description System Information Lists Product name SKU Number Processor Type Processor Speed Processor Stepping Cache size L1 L2 dual core processors have this listed twice Memory Size Channel A Channel B ...

Page 46: ...t Saves changes to system configuration or default settings and exits Computer Setup Computer Setup Storage Menu NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 5 3 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are d...

Page 47: ...nders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User Storage Options Removable Media Boot Enables disables ability to boot the system from removable media BIOS DMA Data Transfers Allows you to control how BIOS disk I O requests are serviced When ...

Page 48: ...word is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Device Security Allows you to select Device Available Device Hidden for the following Serial Port B All USB ports Embedded Security Device Network Service Boot Enables disables the computer s ability to boot from an operating system installed on a network serve...

Page 49: ...is feature will display the text F12 Network Service Boot during POST Disabling this feature prevents the text from being displayed However pressing F12 will still force the system to attempt booting from the network Option ROM prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs This feature is supported on some models only POST Delay N...

Page 50: ... BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus ...

Page 51: ... system BIOS and Flashbin utility are available at www hp com 2 Power down the blade PC For more information see Powering Down a Blade PC on page 28 3 Remove the blade PC For more information see Removing a Blade PC on page 29 4 Install the blade PC in the enclosure 5 Attach the diagnostic adapter to the blade PC 6 Attach the USB Drive Key with the downloaded system BIOS a keyboard a monitor and a...

Page 52: ...ion Enables access to blade PC s serial console Enables full control over blade PC s Power On Self Test POST and boot process including the Computer Setup F10 Utility Hardware health monitoring The Integrated Administrator monitors and controls the enclosure fans temperature sensors power supplies and blade PC status Offline console buffering when not connected and event logging Operating system c...

Page 53: ... Integrated Administrator Web interface The Integrated Administrator Web interface enables full access and control of the blade PCs and enclosure via a browser including Enclosure management Monitor fans power supplies and temperature Graceful enclosure and blade PC power shutdown Enclosure unit identification UID control Interface to management tools and utilities associated with the optional int...

Page 54: ...emperature ranges see Specifications on page 88 NOTE Refer to the Integrated Administrator log for detailed messages HP Systems Insight Manager NOTE You can download HP Systems Insight Manager from the HP Web site HP Systems Insight Manager provides in depth fault inventory and configuration management of HP server platforms including hundreds of blade PCs from a single console You can use HP Syst...

Page 55: ...ndividual event 1 Click on the event 2 Scroll down the page and click on View Printable Details 3 When the new page opens click on the browser File Print HP BladeSystem PC Blade Switch Management Tools and Utilities The HP PC Blade interconnect switch offers a wide variety of out of band and in band configuration and management capabilities The interconnect switch includes a default configuration ...

Page 56: ...terconnect switch also offers additional configuration and management features including Interconnect switch configuration and restore via TFTP server Upload to and download from a TFTP server a copy of the interconnect switch configuration Enables rapid deployment of multiple interconnect switches with similar configuration Provides backup and restore capabilities Connector mirroring support for ...

Page 57: ...l operating instructions for the user The rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or FCC ID on the label After the Class of the device is determined refer to the corresponding statement in the following sections Class A Equipment This equipment has been tested and fou...

Page 58: ...ny interference received including interference that may cause undesired operation For questions regarding your product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or...

Page 59: ... B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Notice This product complies with the following EU directives Low Voltage Directive 2006 95 EC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett ...

Page 60: ... Notice Laser Compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in 52 Appendix A Regulatory Compliance Notices ENWW ...

Page 61: ...l lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack There is risk of fire and burns if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare design...

Page 62: ...bstances RoHS The Table of Toxic and Hazardous Substances Elements and their Content as required by China s Management Methods for Controlling Pollution by Electronic Information Products 54 Appendix A Regulatory Compliance Notices ENWW ...

Page 63: ...ous materials used for this part is above the limit requirement in SJ Txxxx xxxx All parts named in this table with an X are in compliance with the European Union s RoHS Legislation Directive 2002 95 EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment NOTE The referenced Environment...

Page 64: ... them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wr...

Page 65: ...ash the system ROM Replace the blade PC 102 103 System Board Failure Red Blade PC system board has failed Clear CMOS Replace the blade PC 162 System Options Not Set Amber CMOS was cleared or the blade PC s battery has failed Reset the system time and date in Computer Setup F10 Replace the blade PC s RTC battery 163 Time Date Not Set Amber CMOS was cleared Reset the system time and date in Computer...

Page 66: ...rmware patch www hp com support Back up contents and replace the hard drive 1780 Disk 0 Failure Amber Hard drive has failed Run IDE Self Test from Computer Setup F10 Replace the hard drive 1782 Disk Controller Error Red Hard drive circuitry error has occurred Run IDE Self Test from Computer Setup F10 Replace the hard drive Replace the blade PC 1790 Disk 0 Error Amber Hard drive has failed Run IDE ...

Page 67: ...wn on previous boot Green Forced enclosure shutdown or improper diagnostic adaptor insertion If the problem persists replace the blade PC 6906 Embedded Network Controller B Hardware Failure Detected Red NIC B has failed Clear CMOS Replace the blade PC 6907 Embedded Network Controller A Hardware Failure Detected Red NIC A has failed Clear CMOS Replace the blade PC 6908 System Board Hardware Failure...

Page 68: ...ber System Real Time Clock Oscillator not running within tolerance Replace CMOS battery If the problem persists replace the blade PC 6919 Temperature and Power Monitoring Hardware failure Red Blade PC failure Replace the blade PC 6920 Processor in Force Throttle Mode Amber Enclosure or environmental issue Ensure the enclosure health LED is green and health status is ok If LED not green troubleshoo...

Page 69: ...ade PC works in a different enclosure troubleshoot the original enclosure For troubleshooting information see Troubleshooting on page 62 Replace the blade 6927 Previous POST under Recovery BIOS Green Previous POST under Recovery BIOS Informational message only 6928 POST under Recovery BIOS image Amber POST under Recovery BIOS image Re flash the BIOS If the problem persists replace the blade PC ENW...

Page 70: ...the tables in this section to identify possible reasons for the problem and possible solutions When the blade PC does not start You are provided with initial instructions on what to try and where to go for help for the most common problems encountered during initial POST The blade PC automatically performs this test each time you power up before the blade PC can load the operating system and start...

Page 71: ...on Both Power Supplies Off on page 65 5 Be sure that the enclosure has power by checking the enclosure power LED on the rear of the enclosure see Table D 2 Is the Power LED on Both Power Supplies Solid Green on page 65or Table D 3 Is the Fault LED on Both Power Supplies Off on page 65 6 Be sure the fans are functioning by checking the fan health LED on the rear panel of the enclosure see Table D 4...

Page 72: ...ntinue to Question 3 of this table If no see Table D 3 Is the Fault LED on Both Power Supplies Off on page 65 Question 3 Is the enclosure power LED on the rear panel green If yes continue to Question 4 of this table If no see Table D 4 Is the Enclosure Power LED on the Rear Panel Green on page 67 Question 4 Is the enclosure health LED on the front of the enclosure on If yes continue to Question 5 ...

Page 73: ... supplies are in standby mode Press the enclosure power button on the redundant fan cage in the rear of the enclosure Caution Pressing the enclosure power button while the enclosure is running shuts down the enclosure and all blade PCs Be sure that the pins on the power supplies are not damaged Be sure that the power supplies are fully seated in the power supply bays No one is solid green and one ...

Page 74: ...rvice No one is amber and one is off An over voltage condition has occurred on one power supply Check your power source to be sure that the correct voltage is being delivered An over temperature condition has occurred on one power supply Be sure that the pins on the power supply are not damaged Be sure that the power supply is fully seated in the power supply bays Be sure that nothing is preventin...

Page 75: ...g shuts down the enclosure and all blade PCs Yes it is green If the enclosure power LED is green return to Table D 1 Enclosure diagnostic steps on page 64 Table D 5 Is the Enclosure Health LED on the Front of the Enclosure On Answer Possible Reasons Possible Solutions No it is off The enclosure status cable is disconnected from the center wall assembly or the enclosure status assembly Securely att...

Page 76: ...able D 7 Is the Integrated Administrator Health LED Green on page 68 The Integrated Administrator firmware may be damaged If these steps do not solve the problem contact HP or your authorized service provider for assistance Yes Video is available for diagnosis Determine the next action by observing POST progress and system event logs Refer to POST Error Messages on page 57 for a complete descripti...

Page 77: ...ossible Reasons Possible Solutions No it is off The fan cable or connectors are not properly connected Be sure that the connectors on the fan cable are properly seated and not damaged The Integrated Administrator module is not properly seated Contact HP or your authorized service provider for parts and service No it is red At least two fans have failed or are not properly seated You no longer have...

Page 78: ...tes an Automatic System Recovery ASR reboot You can enable ASR to reboot your blade PC 2 Reseat the blade PC NOTE If the blade PC does not restart proceed to Table D 9 Blade PC Diagnostic Steps on page 71in this appendix 3 Check the blade PC for the normal power up sequence Do this by checking that the blade PC health LED turns to solid green For location and function of the blade PC health LED se...

Page 79: ...r NIC B LED on the Blade PC Illuminated on page 74 Question 4 Is the monitor displaying information when connected to the blade PC through the diagnostic adapter If yes use the POST messages for further diagnosis or continue to Table D 14 Problems After Initial Boot on page 76 If no see Table D 13 Is the Monitor Displaying Information When Connected to the Blade PC Through the Diagnostic Adapter o...

Page 80: ...cond pause If the power LED is off or yellow the blade PC experienced a Tcaution graceful shutdown due to a thermal trip point being crossed NOTE Tcaution is one thermal safeguard point away from Tdeadly Ensure that the enclosure fans are functioning properly see Table D 8 Is the Fan Health LED Green on page 69 and that the enclosure has adequate ventilation If so check the processor heat sink Rep...

Page 81: ...e the system board if the condition still exists after corrective actions have been taken No it blinks red three times once per second followed by a two second pause CPU has failed Replace the blade PC No it blinks red four times once per second followed by a two second pause The enclosure power connector for the blade PC has failed or the enclosure power supply has failed Move the blade PC to a d...

Page 82: ... Possible Solutions No The NIC is not connected to an active network connector Connect the NIC to an active network connector Go to Table D 13 Is the Monitor Displaying Information When Connected to the Blade PC Through the Diagnostic Adapter on page 74 Yes it is blinking green The connector is working normally the link is active and data is being transferred Go to Table D 13 Is the Monitor Displa...

Page 83: ...he blade PC Nonvolatile RAM CMOS may be corrupted Clear CMOS See CMOS on page 87 for instructions on clearing CMOS The system ROM may be corrupted Contact HP or your authorized service provider for assistance Video is available for diagnosis Determine the next action by observing POST progress and error messages Refer to POST Error Messages on page 57 for a complete description of each POST error ...

Page 84: ...cess the PXE desktop Be sure that you are connected to the network through NIC A PXE enabled by default and that the link LED is green or blinking green You cannot boot an installed operating system The boot order is incorrect Go into Computer Setup and change the boot order The hard drive has failed Look for error messages to determine if a hard drive has failed Contact HP or your authorized serv...

Page 85: ... the left panel 3 Select the blade PC from the blade PC list 4 Click Remote Console The Remote Console screen appears 5 Click Remote Console A new window opens that enables you to connect to the blade PC terminal interface Command Line Interface To access the remote console using the command line interface type CONNECT BAY bay number NOTE A blade PC can only support one remote console session at a...

Page 86: ...10 for the Computer Setup F10 Utility press Esc then 0 8 To exit Computer Setup from the file menu a Select one of the following Apply Defaults and Exit Ignore Changes and Exit Save Changes and Exit b To close the remote console session 9 When prompted to press F10 press Esc then 0 zero to confirm a Press Ctrl_ control underscore b Press D Command Line Interface To access the Computer Setup F10 Ut...

Page 87: ... the system log for a blade PC using the command line interface type SHOW SYSLOG BAY bay number NOTE Pressing the letter q quits the command Pressing any other key shows the next screen if more information is available to display The system log of the blade PC is not stored between reboots so the information only includes what has taken place since the last power on of the Integrated Administrator...

Page 88: ...t the blade PC using the command line interface type REBOOT BAY bay number bay number FORCE PXE HDD To power off the blade PC immediately or otherwise using the command line interface type POWEROFF BAY bay umber bay number FORCE NOTE If the FORCE argument is invoked the blade PC powers down immediately and could lose data or become unstable 80 Appendix D Troubleshooting ENWW ...

Page 89: ...stic adapter LEDs Enclosure Front Panel LEDs Use the following figure and table to determine the location and function of the enclosure status LEDs on the front panel of the HP PC Blade Enclosure Table E 1 Enclosure Front Panel LEDs Item LED Status Description 1 Enclosure unit ID UID Off Blue Off Identification of unit 2 Enclosure health Off Green Enclosure off and health good Enclosure off and he...

Page 90: ...grated Administrator status Enclosure Rear Panel LEDs with Interconnect Switch HP BladeSystem PC Blade Switch LEDs provide the following information Interconnect switch health Connector speed Link activity Use the following figure and table to determine the location and function of the LEDs on the rear panel when the interconnect switch is installed Table E 2 Rear Panel LEDs with Interconnect Swit...

Page 91: ...or health good Enclosure on Integrated Administrator health good Integrated Administrator critical 7 Interconnect switch health Green Yellow Red Off Interconnect switch health good Interconnect switch health degraded Interconnect switch health critical Switch booting No power 8 Stacking Green Yellow Off Base unit Slave unit No stacking 9 Link activity Green Flashing green Yellow Off Network link N...

Page 92: ...ed Blade PC and USB 1 1 Diagnostic Adapter LEDs The blade PC and USB 1 1 diagnostic adapter LEDs have the same orientation and function Use the following figures and table to determine the location and function of the LEDs NOTE The USB 2 0 diagnostic adapter has no LEDs 84 Appendix E LEDs and Switches ENWW ...

Page 93: ...grated Administrator Blade PC critical Blade PC critical see Table D 11 Is the Health LED on the Blade PC Green on page 72 3 NIC A Off Green Blinking green No connection Linked to network Linked and activity on the network 4 NIC B Off Green Blinking green No connection Linked to network Linked and activity on the network 5 Drive activity Off Blinking green No drive activity Drive activity 6 Power ...

Page 94: ...iption Function 1 Blade PC UID button Activates the UID LED for easy blade PC identification 2 Enclosure UID button Activates the UID LED for easy enclosure identification 3 Blade PC power button Powers up or down a blade PC hold down for four seconds to perform an emergency shutdown Rear Panel Use the following figure and table to determine the location and function of the buttons on the rear pan...

Page 95: ... and all blade PCs up or down 3 Integrated Administrator reset button Restarts the Integrated Administrator NOTE The enclosure power and UID buttons are recessed A non metallic tool such as a pencil may be needed to press these buttons CMOS Press the CMOS button labeled SW50 on the blade PC s system board for 2 seconds to clear CMOS ENWW Switches 87 ...

Page 96: ...th 48 26 cm 19 in Weight with interconnect tray No blade PCs 26 76 kg 59 lb 20 blade PCs 46 7 kg 103 lb Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC Rated input frequency 47 to 63 Hz Rated input current 8 5A at 120 VAC 4 3A at 240 VAC Rated input power 1000 W BTUs per hour 3416 Temperature range Operating See note 10 to 35 C 50 to 95 F Non operating See note 30 to 60 C 22 t...

Page 97: ... Height 11 94 cm 4 7 in Depth 39 37 cm 15 5 in Width 2 03 cm 0 8 in Weight 1 0 kg 2 2 lb Temperature range Operating See note 10 to 35 C 50 to 95 F Non operating See note 30 to 60 C 22 to 140 F Relative humidity noncondensing Operating See note 10 to 90 Non operating See note 5 to 95 NOTE Operating temperature has an altitude derating of 1 C per 1 000 ft No direct sunlight Storage maximum humidity...

Page 98: ...12 1 V and 5 Vaux Rated output power 600 W Rated output current 5 01 V 0 5 A 34 A 3 33 V 0 5 A 36 A 12 1 V 0 5 A 38 A 5 Vaux 0 2 A 8 A Maximum peak power 700 W Ambient temperature range Operating 10 to 35 C 50 to 95 F Non operating 30 to 60 C 22 to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Non operating 5 to 95 5 to 95 Dielectric voltage withstand Input to output 2000 VAC M...

Page 99: ...y To install a new battery 1 Power down the blade PC See the Powering Down a Blade PC on page 28 section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17 2 Remove the blade PC from the enclosure See the Removing a Blade PC on page 29 section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17 3 Locate the battery holder on the blade PC 4 Remov...

Page 100: ...ure on page 17 7 Power up the blade PC See the Powering Up the HP CCI Solution section in Installing and Cabling the HP PC BladeSystem PC Blade Enclosure on page 17 8 Run the Computer Setup F10 Utility to reconfigure the blade PC with the new battery See the Computer Setup F10 Utility on page 36 section in Deployment and Management on page 35 92 Appendix G Blade PC Battery ENWW ...

Page 101: ... CD ROM drive USB support 7 Class A 49 Class A equipment Canadian complaince statement 51 Class B 49 Class B equipment Canadian complaince statement 51 Computer Setup F10 Utility configuration 9 options menu 36 connector speed 83 connectors diagnostic adapter 32 33 interconnect switch 23 contents rack mounting hardware 14 15 cooling 5 current rated input enclosure 88 rated input power supply 90 ra...

Page 102: ...ources 3 installation service 16 technical support telephone numbers 3 hot surface symbol 2 warning 2 hot plug fans features 5 LEDs 6 63 83 shipping contents 14 hot plug power supplies dimensions 90 features 5 input requirements 90 LEDs 6 63 shipping contents 14 specifications 90 HP Rapid Deployment Pack 9 14 35 HP Systems Insight Manager blade PC configuration 9 description 46 events list 46 47 h...

Page 103: ... contents 15 rear panel buttons 86 redundancy features 4 regulatory compliance notices cables 50 Canada 51 Class A 49 Class B 49 European Union 51 Japanese 52 Korean 52 laser devices 52 modifications 50 Taiwan 52 removing blade PC blanks 26 blade PCs 29 SODIMMs 30 thumbscrews 21 requirements input 88 90 RJ 45 receptacle symbol 2 receptacle warning 2 S safety information 2 screwdriver symbol 2 serv...

Page 104: ...HP Rapid Deployment Pack 9 14 HP Systems Insight Manager 9 11 46 HP Systems insight Manager 45 V video features 8 voltage rated input 88 90 rated output 90 W warnings defined 2 13 electric shock 2 heavy weight 2 hot surface 2 lasers radiation 53 multiple sources of power 2 rack stability 3 RJ 45 receptacle 2 system 13 Web sites HP 3 service and support 76 weight symbol 2 warning 2 weight blade PC ...

Reviews:

No comments

Related manuals for BladeSystem bc2000 - Blade PC

Brand: Predator Pages: 98

Wind-Surfer 44162

Brand: Balt Pages: 4

Getting Started Guide

Brand: E.E.P.D. Pages: 96

Brand: Casio Pages: 30

Rexroth 3 842 998 350

Brand: Bosch Pages: 122

200 G1 Microtower

Brand: HP Pages: 141

Brand: Aplex Pages: 69

Brand: IBM Pages: 72

Brand: Toshiba Pages: 3

Brand: Toshiba Pages: 7

Brand: Toshiba Pages: 3

Brand: Toshiba Pages: 2

Brand: Toshiba Pages: 2

Brand: Toshiba Pages: 4

T-Series T3100e

Brand: Toshiba Pages: 4

Brand: Toshiba Pages: 26

Tecra A3 Series

Brand: Toshiba Pages: 64

Brand: Toshiba Pages: 130

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands