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80

Maintenance

Tape drive problems

Table 21

 

describes the corrective action for problems with the tape drives.

Table 21

Tape drive problems

Problem

Corrective action

The library is unable to 

communicate with a drive.

This is indicated by a Drive Communication Time-out error.

•

Check link indicators on the e2400-FC 2G interface controllers.

•

Reseat the drive.

•

Check drive status on the OCP and with Command View TL.

The tape drive does not eject a 

cartridge.

•

Attempt the operation from the application software.

•

Open the front door, reach in, and press and hold the Eject button on the 

drive in question.

•

Power off the library, disconnect the FC cables, power on the library, open 

the front door, and press and hold the Eject button on the drive in question. 

The tape drive reports a 

read/write error.

•

Try using a new tape.

•

Clean the drive.

•

Test the drive with HP StorageWorks L&TT.

Summary of Contents for AD560-96002

Page 1: ... AD560 96002 HP StorageWorks Enterprise Modular Library E Series user guide Part number AD560 96002 First edition May 2005 ...

Page 2: ...roduced or translated into another language without the prior written consent of Hewlett Packard The information is provided as is without warranty of any kind and is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an addition...

Page 3: ...5 Operator control panel 25 LTO slots 26 HP StorageWorks Command View TL 29 HP StorageWorks Library and Tape Tools 29 2 Installing the Library 31 Selecting an installation location 31 Floor space 31 Power requirements 32 Grounding requirements 32 Receiving and unpacking 33 Tools needed for unpacking 33 Receiving the library 33 Unpacking the library 33 Positioning the library 39 Storing the packagi...

Page 4: ...ators 65 HP StorageWorks e2400 FC 2G Interface Controller card 65 HP StorageWorks Interface Manager card 66 Library robotics controller 67 HP StorageWorks Ultrium tape drive 68 Library main power switch 69 Base module or tape drive expansion module power supply 70 Card cage expansion module power supply 71 Power distribution unit 72 Powering off the library 72 5 Maintenance 73 Diagnostic support t...

Page 5: ...5 6 Moving the library 97 Checking the new installation site 97 Preparing the library for a short move 97 Preparing the library for long distance relocation 98 Repacking the library 98 Preparing the library for operation 99 A Specifications and characteristics 101 B Regulatory compliance notices 105 Regulatory compliance identification numbers 105 Battery statements 105 Dutch battery statement 106...

Page 6: ...ish notice 116 Dutch notice 117 Estonian notice 117 Finnish notice 117 French notice 118 German notice 118 Greek notice 118 Hungarian notice 119 Italian notice 119 Latvian notice 119 Lithuanian notice 120 Polish notice 120 Portuguese notice 120 Slovakian notice 121 Slovenian notice 121 Spanish notice 121 Swedish notice 122 C Ordering HP tape cartridges and bar code label packs 123 D Installing a r...

Page 7: ...amp 38 27 Remove drive cover plates 40 28 Tighten the mounting bracket captive screw 41 29 Interface controller locations 42 30 Tape drive FC connector 43 31 Tape drive FC connections 43 32 Attaching an Ultrium bar code label 48 33 Proper HP Ultrium LTO2 or LTO3 bar code label placement 48 34 Write protecting HP Ultrium tape cartridges 49 35 Robot shipping restraints 50 36 Inserting a magazine int...

Page 8: ...ontrol 69 13 Autoranging power supply indicator 70 14 Card cage expansion module power supply indicators 71 15 Power distribution unit controls and indicator 72 16 Fault isolation to a specific area 74 17 Startup problems 75 18 OCP problems 77 19 Robotics problems 78 20 Problems during library operation 79 21 Tape drive problems 80 22 Common Interface Manager issues 81 23 Terminal configuration se...

Page 9: ...guide is intended for system administrators system engineers and operators who need physical and functional knowledge of the EML E Series Library Related documentation In addition to this guide please see these other documents for this product HP StorageWorks Enterprise Modular Library E Series getting started poster HP StorageWorks Interface Manager and Command View TL user guide HP StorageWorks ...

Page 10: ...tion Element Medium blue text Figure 1 Cross reference links and e mail addresses Medium blue underlined text http www hp com Web site addresses Bold font Key names Text typed into a graphical user interface GUI element such as into a box GUI elements that are clicked or selected such as menu and list items buttons and check boxes Italics font Text emphasis Monospace font File and directory names ...

Page 11: ...mponents To use the wrist strap properly place the band around your wrist and attach the clip to the rack frame Keep the strap on until you are ready to close the rack doors Keep static sensitive parts in their shipping containers until ready for installation Do not place static sensitive parts on any metal surface If you need to put down a static sensitive part place it inside its protective ship...

Page 12: ...om go e updates Subscribing to this service provides you with e mail updates on the latest product enhancements newest versions of drivers and firmware documentation updates as well as instant access to numerous other product resources After signing up you can quickly locate your products by selecting Business support and then Storage under Product Category HP authorized reseller For the name of y...

Page 13: ...s A total of 103 Linear Tape Open LTO slots 98 permanent and 5 configurable are available Tape drives and Fibre Channel FC interface controllers are ordered separately Model 103e bundle with drives and media The same as the model described above with four HP Ultrium 460 tape drives FC interface controller media cables and cleaning cartridge included The tape drives and interface controller come pr...

Page 14: ...5 Load port 5 cartridge capacity 6 Redundant power supply module optional 7 Primary power supply module 8 Customer reserved space 2U 9 Library main power switch 10 Library fans 11 Base module card cage 12 Tape drives 13 Cable management features 14 Extension bars power strips 15 Power distribution unit 10447 1 3 2 3 4 5 12 12 12 12 6 7 8 9 10 11 13 14 15 6 ...

Page 15: ... 2 Tape drive expansion module 3 Card cage expansion module 4 Viewing window 5 Load port 10 cartridge capacity 6 Primary power supply module 7 Redundant power supply module optional 8 Tape drives 9 Cable management features 10 Card cage module fans 11 Redundant card cage power supplies 10448 3 1 2 3 4 4 4 5 8 8 8 8 9 10 11 6 7 4 ...

Page 16: ...16 Library overview Figure 3 Example of a fully expanded Enterprise Modular Library E Series 10449 3 ...

Page 17: ...d The robotics unit see Figure 4 is located at the top of the base module When fully retracted or parked the robot is fully contained within a 2U space For safety reasons the robot is parked before the front door can be opened Within the robotics unit a lift table assembly contains a motor pulleys and cables to move the table up and down to a desired level in the library The picker assembly moves ...

Page 18: ...ernet port connects this controller to the Interface Manager card HP StorageWorks Interface Manager card see Figure 8 A single slot 4U wide cPCI board having six Ethernet ports This board contains 128 MB of dynamic random access memory DRAM plus a 256 MB CompactFlash card both in their own sockets A 2U wide adapter panel next to the 4U wide Interface Manager card allows it to fit in the lowest 6U ...

Page 19: ... 3 HP StorageWorks e2400 FC 2G interface controller 4 Library robotics controller 5 Adapter panel 1 Private Ethernet port not used 2 Eject OK LED 3 Public Ethernet port connection to Interface Manager card 4 Fault LED 5 Reserved port not used 6 Standby LED 7 CLI port RS 232 not used 8 Active LED 10459 1 4 3 2 5 Reverify text 10420 1 2 3 4 5 6 7 8 FAULT STANDBY ACTIVE ...

Page 20: ... LAN 4 Serial port 5 Auxiliary RJ 11 serial connector not used 6 Board status LEDs 7 Green link speed LED 8 Green light activity LED 1 Tape drive FC port 3 2 Tape drive FC port 2 3 Tape drive FC port 1 4 Tape drive FC port 0 5 FC port 1 connection to host or switch 6 FC port 0 connection to host or switch 7 Ethernet port connection to Interface Manager card 8 Serial port 9 Power indicator 1 Fibre ...

Page 21: ... this module the bottom row containing seven slots is blocked and cannot be used The tape drive expansion module has three windows on the front for viewing the robotic motion inside the library To the right is a 10 cartridge configurable load port that holds two 5 cartridge magazines On the back the module contains one primary power supply with a slot provided for another optional redundant power ...

Page 22: ...tached to this module the bottom two rows containing 16 slots are blocked and cannot be used The front of the chassis has one window for viewing robotic motion inside the library On the back six PCI card slots are available for additional e2400 FC 2G interface controllers to expand the library tape drive capacity One interface controller is added for every four additional tape drives Two redundant...

Page 23: ...ection from three other possible sources The majority of requests come from a management station where Command View TL software resides Other sources can be through a Telnet session or serially over an RS232 interface The Interface Manager card works in the background to manage library functions It configures the interface controllers to direct commands from host systems to the appropriate tape dr...

Page 24: ...edge of the library and SAN As robot commands are received from the interface controllers the Interface Manager card acts as a switch to relay these commands to the library robotics controller The Interface Manager card contains on board Flash memory to provide a persistent history of the library and storage network health HP StorageWorks e2400 FC 2G interface controller The e2400 FC 2G interface ...

Page 25: ...rives can be found in Table 28 on page 104 Data cartridges and cleaning cartridges are specifically formatted for use with Ultrium drives To order Ultrium media see Ordering HP tape cartridges and bar code label packs on page 123 Operator control panel The OCP displays library status information and allows you to access the library menus with a touch screen Use these menus to view and change the l...

Page 26: ...is handled in a like manner until the last bottom module is reached Any reserved slots located in the first column of the base module and taking up as many as nine slots are not included in the numbering scheme A common use for reserved cells is for holding cleaning cartridges If the physical load port slots are configured as import export slots they are skipped and not counted in the numbering of...

Page 27: ...slots 4 Software demarcation between upper and lower modules for slot counting purposes 5 Slots available for data cartridges 6 Slots unavailable for use when module is last in library and has floor installed 7 Tape drives 8 Expansion identification label 9 Load port 10 Column numbering 10439 1 2 3 4 9 5 6 7 8 1 2 3 4 5 6 7 8 9 10 ...

Page 28: ...use when module is last in library and has floor installed 4 Tape drives 5 Column numbering 6 Expansion identification label 7 Load port 1 Slots available for data cartridges 2 Array targets 3 Slots unavailable for use when module is last in library and has floor installed 4 Expansion identification label 5 Column numbering 10440 1 2 3 4 9 5 6 7 8 1 2 3 4 5 6 7 10442 1 2 3 4 5 6 7 8 1 2 3 4 5 ...

Page 29: ...d View TL is installed on a management station and communicates with the Interface Manager card through the LAN The management station processes information from the Interface Manager card and serves up the Command View TL GUI You can access Command View TL from the management station directly or through any client on the LAN using a browser based GUI Multiple Command View TL clients can be simult...

Page 30: ... Web updates If a connection to the Internet is present and Web updates are enabled in the tool preferences L TT automatically informs you of the following updates if available each time the program is started New versions of L TT New firmware files for connected devices New device specific functionality such as new or updated tests for connected devices For more information on L TT access http ww...

Page 31: ... page 45 NOTE Kits ship with US standard power cables Non US power cables are not included Selecting an installation location When choosing an installation site for the EML consider the requirements in the following sections Floor space When deciding where to place your library leave at least 122 centimeters 48 inches of clearance all the way around the pallet and above the rack to allow the remov...

Page 32: ...d for your specific geographic region Use of a non HP approved power cord may result in 1 not meeting individual country specific safety requirements 2 insufficient conductor ampacity that could result in overheating with potential personal injury and or property damage and 3 fracturing resulting in the internal contacts being exposed which potentially could subject the user to a shock hazard HP d...

Page 33: ... for tape Ratchet with 9 16 inch socket or 9 16 inch open end wrench Carpenter s level Receiving the library Upon receiving the library Unpack the library as close to the installation site as possible Inspect the shipping pallet and carton for damage that might have occurred during shipment Report any damage to the shipper WARNING Libraries can weigh up to 305 kg 670 lbs depending on their configu...

Page 34: ...ll 1 sides Side 2 used for the unloading ramp requires 3 05 m 10 ft The minimum height required for unpacking the library is 2 16 m 85 in Figure 17 Minimum floor space requirements unpacking site 3 Cut the bands 1 that secure the library and packing material to the pallet see Figure 18 Figure 18 Removing the bands 1 122 cm 4 ft 2 3 05 m 10 ft 1 Bands 10414 1 1 1 2 gl01001 1 ...

Page 35: ...de 35 4 Lift the cardboard box top cover straight up and remove it from the box see Figure 19 Figure 19 Removing the box top cover 5 Remove the cardboard box retaining clips see Figure 20 Figure 20 Removing the box retaining clips gl01002 gl01003 ...

Page 36: ...e rack see Figure 21 Take the ramp 1 assembly off the pallet and set it aside temporarily Figure 21 Removing the cardboard sides 7 Remove the four corner posts on each corner of the rack see Figure 22 Figure 22 Removing the corner posts 1 Ramp assembly gl01004 1 gl01005 ...

Page 37: ...7 8 Remove the plastic bag covering the rack see Figure 23 Figure 23 Removing plastic bag over rack 9 Unbolt and remove the four hold down brackets securing the rack to the pallet see Figure 24 Figure 24 Unbolt rack hold down brackets gl01006 gl01007 ...

Page 38: ...e pallet match the ramp arrows to the pallet and press into place see Figure 25 Figure 25 Attaching the ramp assembly WARNING Two people are required to navigate the rack off the pallet 11 Roll the rack down the ramp assembly to a location where setup can be completed see Figure 26 Figure 26 Rolling the rack down the ramp gl01008 gl01009 ...

Page 39: ...e use Component installation Verify that you have the following equipment and accessories available before beginning the installation process For a native Fibre Channel FC environment you need the following One or more Ultrium tape drives these come preinstalled in one orderable EML configuration One HP StorageWorks e2400 FC 2G interface controller for every four tape drives comes preinstalled in ...

Page 40: ... parts 2 Using a slotted screwdriver loosen the captive screw on the flat plate covering the drive bay for each drive needed for installation see Figure 27 Remove and discard the cover plates Figure 27 Remove drive cover plates NOTE HP recommends that tape drives be installed from top to bottom with no gaps between drive openings For example a configuration using four tape drives would start at th...

Page 41: ... interface controllers CAUTION Parts can be damaged by ESD Keep parts in their containers until needed Ensure that you are properly grounded when touching static sensitive components The e2400 FC 2G interface controllers ship separately from the library in most configurations One interface controller can support up to four tape drives To install these controllers 1 Open each kit and inspect for po...

Page 42: ...dule card cage located near the top of the library rack 3 Using a 1 Phillips screwdriver remove and discard a slot cover for each interface controller needed for installation 4 With the ports labeled TD where denotes port numbers 0 though 3 to your left as you face the back of the library slide the controller into the card cage slot Move the ejector handles inward to fully seat the card 5 Using a ...

Page 43: ...se parts are needed for the following procedures 1 Remove the end caps from the Fibre Channel connector on each tape drive to be cabled see Figure 30 Figure 30 Tape drive FC connector 2 Insert an FC cable into the tape drive connector port see Figure 31 and connect the other end to a TD port on an interface controller Attach a label on each end of the cable to mark the port designations Figure 31 ...

Page 44: ...2G interface controllers on page 43 To complete cabling for the Interface Manager card 1 Plug one end of an Ethernet cable into the CASCADE port of the Interface Manager card and plug the other end into the PUBLIC port on the library robotics controller 2 Plug one end of an Ethernet cable into the NETWORK port of the Interface Manager card and plug the other end into the Ethernet port of your mana...

Page 45: ...e base module or tape drive expansion module is plugged into a power strip Each power strip is plugged into a power distribution unit Each power distribution unit is plugged into a factory AC outlet Install HP StorageWorks Command View TL Command View TL is the preferred graphical user interface GUI for remote management and monitoring of your library through an Interface Manager card over a LAN F...

Page 46: ...46 Installing the Library ...

Page 47: ...ity standards always purchase them from approved suppliers and never print bar code labels yourself For more information see the order form provided with the library as well as the Bar Code Label Requirements Compatibility and Usage white paper available from http h18006 www1 hp com storage tapewhitepapers html NOTE For information on ordering tape cartridges and bar code labels see Ordering HP ta...

Page 48: ... CAUTION Apply the bar code label as shown in Figure 33 with the alphanumeric portion facing the hub side of the cartridge LTO2 or numeric portion away from the hub LTO3 Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam inside a tape drive Figure 33 Proper HP Ultrium LTO2 or LTO3 bar code label placement Media label identifiers Always use the proper b...

Page 49: ...d method of loading tape cartridges into the library is through the load port Inserting tapes through the front library door though not suggested should only be done when bulk loading The use of the load port improves inventory time and working with independent software vendor ISV applications Procedures for using the operator control panel to move cartridges to the tape slots on the library side ...

Page 50: ...ary door Setting the IP address for the HP StorageWorks Interface Manager card The Interface Manager card must be configured with a network IP address before the EML can properly function If necessary use the instructions in Configuration screen on page 61 to set the IP address through the use of the OCP The Interface Manager card ships with dynamic host configuration protocol DHCP enabled and att...

Page 51: ...the OCP Use the OCP to configure library settings before first use After the library is powered up configure these settings as described in Configuration screen on page 61 Administrative password Load ports Network settings Bar code reporting format Reserve slots Inventory mode ...

Page 52: ...52 Preparation for use ...

Page 53: ... step is necessary to put the interface controller in managed mode 3 If this is the first time the library has been powered on after delivery or if a new e2400 FC 2G interface controller was installed wait approximately two minutes and power off the main power switch Wait several seconds and then power on the main power switch again 4 Close the library rack back doors NOTE The library requires sev...

Page 54: ...ther the 5 cartridge load port or a 10 cartridge load port To use a load port 1 Prepare the tape cartridges to be inserted by affixing a bar code label and write protecting or write enabling each cartridge as desired 2 Select Operations Unlock Load Ports on the OCP All load port doors open 3 Pull the magazine from the load port along its track and remove the magazine from the library 4 Insert the ...

Page 55: ...con Description Critical error A component failure had made the library inoperable Warning A component failure has degraded library activity but the library is still operable Ready The library is online and ready for operation Thumbtack out The screen is eligible to be selected for display after a period of inactivity Thumbtack in The screen has been selected for display after a period of inactivi...

Page 56: ...o rows of tabs and an area for detailed screen information in the center see Figure 38 Figure 38 OCP navigation The status bar is a quick indicator of library health The bar is green when the library is functioning normally solid yellow during a warning condition and solid red during an error condition Touching the status bar takes you to the Health Summary screen The detailed functions of the fou...

Page 57: ...he OCP is touched during the 30 minute period the library reverts to a normal 5 minute period before a timeout If a warning condition occurs while the library is timed out the backlight comes on for 30 minutes If the OCP is touched during this 30 minute period the library reverts to a normal 5 minute period before a timeout Otherwise the library re enters a normal timeout state after 30 minutes If...

Page 58: ...r Status Interface Controller 1 4 Interface Manager Status Event Log Type Selection View Library Inventory Home screen Support screen HP Support Info Service Menu Contact Information Display Library Time gl01010 Health Summary Configuration screen Library Configuration Adjust Screen Contrast Change Password Configure Load Ports Change Network Settings Configure Barcode Reporting Formats Format for...

Page 59: ...oved the numbering does not change until the library is rebooted After a reboot all components are rediscovered and reassigned numbers from top to bottom Figure 40 OCP Status screen Table 4 Status screen functions Function Description Identity Screen Contains basic configuration information The library name and IP address is obtained from Command View TL Other information comes from the robot firm...

Page 60: ...ll installed tape drives and whether they contain media Interface Controller Status Displays the status for individual interface controllers showing the number of host ports device ports and firmware revision Interface Manager Status Displays health and configuration characteristics of the Interface Manager card Event Log Type Selection Allows you to filter informational warning and critical event...

Page 61: ...n causes a library reboot Change Network Settings This configures the network settings for the Interface Manager card which can be automatically set with DHCP the default or manually with a static IP address Use the Address Config button to toggle between these two options If you are manually setting the network addresses select each address element separately to set the network configuration Conf...

Page 62: ...ntoried Unlock Door Parks the robot which allows the library door to be opened The library is reinventoried after the door is closed Reboot Library Performs a library reboot An inventory of all tape slots is performed during the reboot and all hardware controllers and tape drives are rediscovered Media Operations Performs the following tasks Move tape Select a Source and Element Type where you wan...

Page 63: ...e the touch screen again to verify the adjustment Select the Save tab to make the adjustments permanent Colors Displays the range of colors available to the OCP Pixel Tests for bad screen pixels Select the Test button to turn all pixels black Touch the screen to turn all pixels white Touch the screen again to end the test Version Displays the version of the OCP firmware Backlight Off When pressed ...

Page 64: ... doors Operations Unlock Door You must configure the library to use or not use bar code labels Configuration Library Configuration Configure Inventory Mode If bar code labels are not used the inventory time may take as long as an hour and a cartridge in a slot is only known to the library as being full Table 7 Support screen functions Function Description HP Support Info Provides alternate locatio...

Page 65: ... indicators located on the FC interface controller card Figure 44 e2400 FC 2G interface controller indicators Table 8 e2400 FC 2G interface controller indicators Index No Control indicator Function 1 ACT LNK indicators ACT indicator When lit shows port activity LNK indicator When lit shows a valid link is established 2 PWR indicator When green power is applied to the module When yellow Power On Se...

Page 66: ...g transmitted or received 3 Red LED Green LED On Off BIOS code failed to run Blinks 1x per 5 second interval Off Hardware POST failed No firmware images are loaded Blinks 2x per 5 second interval Off No CompactFlash disk or valid boot sector image found Blinks 3x per 5 second interval Off Specified firmware image files cannot be found Neither the current nor the previous image was found Blinks 4x ...

Page 67: ...ce controller card Figure 46 Library robotics controller indicators Table 10 Library robotics controller indicators Index No Control indicator Function 1 EJECT OK LED Not used 2 FAULT LED When flashing red indicates the card detects a board fault or software initialization in progress 3 STANDBY LED Not used 4 ACTIVE LED Always lit green when power applied 10470 1 2 3 4 ...

Page 68: ...Figure 47 HP Ultrium tape drive indicator Table 11 HP Ultrium tape drive indicator Index No Control indicator Function 1 FAULT LED When lit yellow indicates the library robotics controller software has detected a failure that requires the replacement of the tape drive assembly or signals that a hot swap can occur When not lit indicates normal operation 10444 1 ...

Page 69: ...ain power switch located at the back of the library at the top of the base module Figure 48 Library main power switch control Table 12 Library main power switch control Index No Control indicator Function 1 Switch When switched On 1 powers on all library power supplies When switched Off 0 places all library power supplies in standby mode 10445 1 ...

Page 70: ...ging power supply indicator Table 13 Autoranging power supply indicator Index No Indicator Function 1 Power LED When lit green indicates that all four DC outputs and the fan speed are within specification and the AC boost circuit is active When not lit indicates the main library power switch is turned off or the power supply is in a failed condition and is available for a hot swap 10446 1 ...

Page 71: ...icators Table 14 Card cage expansion module power supply indicators Index No Control indicator Function 1 PWR GOOD LED When lit green all DC outputs and the AC input is within operational limits 2 FAULT LED When lit amber one or all of the DC outputs or the AC input is not within operational limits This can be an indication that the module power cord is not fully seated into a power receptacle at ...

Page 72: ...bot is parked 3 Open the back doors of the library rack 4 Press the main power switch Figure 48 on page 69 to the O Off position Table 15 Power distribution unit controls and indicator Index No Control indicator Function 1 Power LED When lit red shows power is applied to the unit When not lit indicates the PDU is not receiving power 2 PDU Switch 1 When switched On applies power to power strip 1 3 ...

Page 73: ... controllers Interface Manager and the management station Any firmware updates should be performed with Command View TL To use the Web based GUI or command line interface for library diagnostics see the HP StorageWorks Interface Manager and Command View TL user guide HP StorageWorks Library and Tape Tools Library and Tape Tools L TT is installed on the host which provides a major advantage when tr...

Page 74: ...ots or changing between Ultrium 460 and 960 tape drives may require changes to software Some application software may require the purchase of additional add on components and or licenses when increasing the number of storage slots or drives Contact your application software provider for more information or if newly installed storage slots or drives are not recognized by your application software T...

Page 75: ...e cabling Ensure all radial bends do not exceed a 2 inch diameter Verify that the drives and library are powered on and can be seen by the OCP and hosts Check the log files for network problems Ensure that the interface controllers are powered on and ready During initialization the library robot stops moving and the OCP status bar is red Check the last entry in the critical error log on the OCP Us...

Page 76: ...he OCP does not show the drive power as off Check power supply indicator for power to that module Check that the drive is properly cabled and ready Check the link indicators on the e2400 FC 2G interface controllers for a valid link to the drives Check whether the FAULT indicator is lit on the back of the drive If so diagnose the problem Ensure the tape drive has the appropriate firmware Table 17 S...

Page 77: ...not respond to touch Verify that the Ethernet cable is properly connected between the library robotics controller PUBLIC port and the CASCADE port on the Interface Manager card Use Command View TL or the Interface Manager CLI to check for errors on the OCP An error message is displayed on a red OCP status bar Review latest error messages in the critical and warning event logs to help decipher the ...

Page 78: ...y that nothing obstructs the reader Verify that nothing is obstructing the robot Verify that all tape cartridges are fully inserted into the storage slots and no tapes are lying on the library floor Check that approved bar code labels are being used and are correctly applied Close the library doors to recalibrate the library The robot times out or hangs Verify that nothing obstructs the robot Retr...

Page 79: ...y that the designated cartridge is present and properly seated For a tape drive ensure that the cartridge is completely unloaded Then retry the command Perform an inventory by opening and closing the library doors A move command failed Read the error message for detailed information Check the source and destination The source should hold the cartridge to be moved the destination should be empty En...

Page 80: ...ollers Reseat the drive Check drive status on the OCP and with Command View TL The tape drive does not eject a cartridge Attempt the operation from the application software Open the front door reach in and press and hold the Eject button on the drive in question Power off the library disconnect the FC cables power on the library open the front door and press and hold the Eject button on the drive ...

Page 81: ... guide for information Incorrect IP address Verify that the correct IP address of the Interface Manager card is entered in Command View TL See the HP StorageWorks Interface Manager and Command View TL user guide for information on using CLI commands to verify the network IP address Configure Command View TL with the correct IP address See the HP StorageWorks Interface Manager and Command View TL u...

Page 82: ...ng a minimum of Microsoft Internet Explorer 6 0 SP1 or later or Netscape Navigator 6 2 or later Ensure Java support is enabled in the browser Java Runtime Environment JRE not installed Download and install the Java 2 Platform Standard Edition 1 4 2 or later from http wwws java com Bad network connection or network down Check all physical network connections If the connections are good contact your...

Page 83: ...necting any cables Verify that the cable type for the FC interface controller and the attached hub HBA or switch are similar When using optical media verify that the attached device is using non OFC Optical Fiber Communication type optical devices NOTE By default the FC port speed is set to 2 Gb s Changes to the FC port speed must be manually set such as for 1 Gb s If set incorrectly and the FC in...

Page 84: ...d addressing and set the AL_PA to a value that the HBA can map with an ID less than 16 Verifying HBA device driver information Review the HBA device driver Readme txt file for configuration specifics An HBA may require a different configuration HBAs typically come with utility programs to view or change their configurations Verifying serial port configuration If you are having problems connecting ...

Page 85: ...he top card cage slot of the base module 4 Remove all cabling to the library robotics controller while noting cable locations for later reconnection 5 Use a 1 Phillips screwdriver to loosen the captive screw in the ejector handles at both ends of the controller 6 Press the red ejector buttons and then push the ejector handles outward until the controller disengages from the card cage Pull on the e...

Page 86: ... all power indicators on the power supplies are off 2 Identify the Interface Manager It is located in the bottom slot of the base module card cage 3 Remove all cabling to the Interface Manager card while noting cable locations for later reconnection 4 Use a 1 Phillips screwdriver to loosen the captive screws in the ejector handles at both ends of the Interface Manager Push the ejector handles towa...

Page 87: ... with the guides in the base module card cage and slide the card into the library Tighten the captive screws 2 Reconnect the cables to the interface controller exactly as they were connected to the original board 3 Power on the library a Set the library power switch at the upper right corner to the On position see Figure 48 on page 69 b Observe that all power indicators on the power supplies show ...

Page 88: ... to loosen the captive screws in the black ejector handles at both ends of the e2400 FC 2G interface controller d Push the ejector handles outward and then pull on the ejectors to remove the controller from the card cage To install the replacement interface controller 1 Align the controller with the card cage guides and then slide the controller into the card cage slot 2 Tighten the ejector handle...

Page 89: ...xpansion module 1 Open the back door of the library 2 Identify the power supply to be replaced 3 Remove power to the library by turning off the library main power switch see Figure 48 on page 69 NOTE If the faulty power supply is redundant the library does not have to be powered off during this procedure 4 Unplug the power supply power cord that is connected to the AC power strip Part number 37581...

Page 90: ... 6 32x1 4 Torx screws securing it to the power supply see Figure 54 Figure 54 Removing the power supply bracket To install the replacement power supply into the base or tape drive expansion module 1 Attach the power supply bracket to the replacement power supply using the two 6 32x1 4 Torx screws 2 Slide the replacement power supply into the spot vacated by the removed power supply and then secure...

Page 91: ...illips screwdriver to loosen the captive screws in the black ejector handle at one end and the screw at the other end 3 Pull the power supply out of its slot WARNING The power supply can be hot To install the replacement power supply 1 Hold the power supply with its ejector handle on the left 2 Slide the power supply into the card cage slot 3 Tighten the ejector handle screw and the mounting screw...

Page 92: ...d damaging FC cables do not pinch or sharply bend the cables tighter than a 5 centimeter 2 inch diameter 4 Remove the FC cable from the cable clip 5 Using a slotted screwdriver loosen the captive screw at the right side of the drive module 6 Grasp the drive and pull the drive from its bay To install the replacement tape drive module 1 Insert the new drive module into the vacant drive bay and tight...

Page 93: ...een 5 Close the back door of the library NOTE Replacement drives put into drive bays previously discovered at power up are recognized by the EML Drives placed into new drive bays are not recognized until after a reboot 6 If the drive was placed into a previously unused drive bay reboot the library 7 Check the drive status on the OCP to verify that the drive is recognized Alternatively ensure that ...

Page 94: ...e heat or cold stabilize the tape cartridge at room temperature for the same amount of time it was exposed for up to 24 hours Keep cartridges out of direct sunlight and do not place tape cartridges near electromagnetic interference sources such as terminals motors and video or X ray equipment Doing so can cause data on the tape cartridge to be altered or erased Do not touch the tape medium or open...

Page 95: ...ium 460 or Ultrium 960 tape drives See Ordering HP tape cartridges and bar code label packs on page 123 for obtaining supplies The same cleaning cartridge is used for all Ultrium drives If the cleaning cartridge is ejected immediately it has expired or is not an Ultrium cleaning cartridge discard it and use a new one To clean the tape heads 1 Move a cleaning cartridge into the drive using your app...

Page 96: ...96 Maintenance ...

Page 97: ...ures require the original packing materials of the library If you do not have the original packing materials contact your support representative for ordering information CAUTION Moving or shipping the library without proper packing materials can result in damage to library components HP strongly recommends that an HP authorized service representative move a library to another location Checking the...

Page 98: ...ect library cables from hosts switches or local networks and pack them with other library accessories 8 If the library needs to be crated proceed to the next section Repacking the library Use this section if you need to Ship the library to the new site Transport the library by forklift or similar means WARNING Use at least two people to perform any steps that involve lifting or guiding the library...

Page 99: ...he ramps from the pallet and place them in a box 3 Place the ramp box and accessory kits onto the pallet 4 Place the four corner posts against the rack 5 Wrap the cardboard sheets around the library and fasten using the plastic restraining clips 6 Place the top cap onto the packed library 7 Secure the packed library with two restraining bands Preparing the library for operation After shipping or m...

Page 100: ...100 Moving the library ...

Page 101: ...e library Table 24 EML configurations Configuration Heightin U Maximum slots available Configurable load port slots Configurable reserved slots Number of possible drives Model 103e base module 12 103 0 5 0 9 1 4 Model 245e base module tape drive expansion module and card cage expansion module 24 245 0 15 0 9 1 8 Model 245e plus one 8U tape drive expansion module 32 348 0 25 0 9 1 12 Model 245e plu...

Page 102: ...s and robot base module consists of base unit 8U and drive expansion module 4U Physical Weight Dimensions HxDxW Electrical Power rating Base unit 45 kg 98 lb Drive expansion module 20 5 kg 44 8 lb Base unit 35 6 x 81 1 x 48 0 cm 14 0 x 31 9 x 18 9 in Drive expansion module 17 8 x 81 1 x 48 0 cm 7 0 x 31 9 x 18 9 in 2 A at 200 VAC combined max peak Card cage expansion module 4U Physical Weight with...

Page 103: ... lb HP LTO Ultrium drive and tray Weight 3 6 kg 7 9 lb LTO Ultrium cartridge Weight 220 g 7 8 oz HP StorageWorks e2400 FC 2G interface controller Dimensions Power requirements 6U wide x 4HP tall Voltage Current Power Peak 3 3 VDC 1 5 A 4 95 W 2 85 A for 4 ms 5 0 VDC 2 7 A 13 50 W 3 2 A for 0 7 sec Total power 18 45 W HP StorageWorks Interface Manager card Dimensions Power requirements 4U wide x 4H...

Page 104: ...ive comparisons Characteristic Ultrium 460 Ultrium 960 Capacity native 200 GB 400 GB Transfer rate native Up to 30 MB sec Up to 80 MB sec1 Data rate matching 10 30 MB sec 27 80 MB sec Host interfaces 2 Gb FC 2 Gb FC Head channels 8 16 Bit density 7 86 kbpi 10 2 kbpi Number of tracks 512 704 Media length 609 m 680 m WORM media support No Yes Media compatibility Read Write Ultrium Generation 1 2 Ult...

Page 105: ...able circuit boards The e2400 FC 2G interface controller card AS AA928 6001 has a Dallas Semiconductor real time clock P N DS17887 3 with an internal Lithium battery The Interface Manager card AS 340252 001 has a CR2032 removable button cell battery The library robotics controller card RLC 66000061 has a CR2450 removable button cell battery Lithium may be considered a hazardous material Dispose of...

Page 106: ... Service Partner Neem contact op met een geautoriseerde leverancier of een Business of Service Partner voor meer informatie over het vervangen of op de juiste manier vernietigen van accu s Verklaring betreffende de batterij AVERTISSEMENT cet appareil peut contenir des piles N essayez pas de recharger les piles après les avoir retirées Évitez de les mettre en contact avec de l eau ou de les soumett...

Page 107: ...em HP Partner in Verbindung Weitere Informationen zum Austausch von Batterien und Akkus oder zur sachgemäßen Entsorgung erhalten Sie bei Ihrem HP Partner oder Servicepartner Hinweise zu Batterien und Akkus AVVERTENZA Questo dispositivo può contenere una batteria Non tentare di ricaricare le batterie se rimosse Evitare che le batterie entrino in contatto con l acqua o siano esposte a temperature su...

Page 108: ...s contactos externos ni la arroje al fuego o al agua Sustituya las baterías sólo por el repuesto designado por HP Las baterías los paquetes de baterías y los acumuladores no se deben eliminar junto con los desperdicios generales de la casa Con el fin de tirarlos al contenedor de reciclaje adecuado utilice los sistemas públicos de recogida o devuélvalas a HP un distribuidor autorizado de HP o sus a...

Page 109: ...es These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely ...

Page 110: ...tions made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables When provided connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment This Class A digital apparatu...

Page 111: ...ty Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 Power Line Harmonics EN61000 3 3 IEC61000 3 3 Power Line Flicker EN 60950 IEC60950 Product Safety Japanese n...

Page 112: ...112 Regulatory compliance notices Korean notices Class A equipment Class B equipment Taiwanese notices BSMI Class A notice ...

Page 113: ...976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Dutch laser notice WAARSCHUWING dit apparaat bevat mogelijk een laser die is geclassificeerd als een laserproduct van Klasse 1 overeenkomstig de bepalingen van de Amerikaanse FDA en de richtlijn IEC 60825 1 Dit product geeft geen gevaarlijke laserstraling...

Page 114: ...stiger Verfahren die über die Anleitungen in diesem Dokument bzw im Installationshandbuch des Lasergeräts hinausgehen kann es zum Austritt gefährlicher Strahlung kommen Zur Vermeidung der Freisetzung gefährlicher Strahlungen sind die folgenden Punkte zu beachten Versuchen Sie nicht die Abdeckung des Lasermoduls zu öffnen Im Inneren befinden sich keine Komponenten die vom Benutzer gewartet werden k...

Page 115: ...les ajustes o manipulaciones distintos de los especificados aquí o en la guía de instalación del producto de láser puede producir una exposición peligrosa a las radiaciones Para evitar el riesgo de exposición a radiaciones peligrosas No intente abrir la cubierta del módulo Dentro no hay componentes que el usuario pueda reparar No realice más operaciones de control ajustes o manipulaciones en el di...

Page 116: ...cling please contact your local city office your household waste disposal service or the shop where you purchase the product Czechoslovakian notice Danish notice Bortskaffelse af affald fra husstande i den Europæiske Union Hvis produktet eller dets emballage er forsynet med dette symbol angiver det at produktet ikke må bortskaffes med andet almindeligt husholdningsaffald I stedet er det dit ansvar...

Page 117: ...ndheid en het milieu worden beschermd Neem contact op met uw gemeente het afvalinzamelingsbedrijf of de winkel waar u het product hebt gekocht voor meer informatie over inzamelingspunten waar u oude apparatuur kunt aanbieden voor recycling Laitteiden hävittäminen kotitalouksissa Euroopan unionin alueella Jos tuotteessa tai sen pakkauksessa on tämä merkki tuotetta ei saa hävittää kotitalousjätteide...

Page 118: ...ations sur les centres de collecte et de recyclage des appareils mis au rebut veuillez contacter les autorités locales de votre région l es services de collecte des ordures ménagères ou le magasin dans lequel vous avez acheté ce produit Entsorgung von Altgeräten aus privaten Haushalten in der EU Das Symbol auf dem Produkt oder seiner Verpackung weist darauf hin dass das Produkt nicht über den norm...

Page 119: ...esponsabilità dell utente smaltire le apparecchiature consegnandole presso un punto di raccolta designato al riciclo e allo smaltimento di apparecchiature elettriche ed elettroniche La raccolta differenziata e il corretto riciclo delle apparecchiature da smaltire permette di proteggere la salute degli individui e l ecosistema Per ulteriori informazioni relative ai punti di raccolta delle apparecch...

Page 120: ...tar o material usado lixo elétrico encaminhando o para um ponto de coleta para reciclagem A coleta e a reciclagem seletivas desse tipo de lixo ajudarão a conservar as reservas naturais sendo assim a reciclagem será feita de uma forma segura protegendo o ambiente e a saúde das pessoas Para obter mais informações sobre locais que reciclam esse tipo de material entre em contato com o escritório da HP...

Page 121: ...depositándolos en un punto limpio para el reciclado de residuos eléctricos y electrónicos La recogida y el reciclado selectivos de los residuos de aparatos eléctricos en el momento de su eliminación contribuirá a conservar los recursos naturales y a garantizar el reciclado de estos residuos de forma que se proteja el medio ambiente y la salud Para obtener más información sobre los puntos de recogi...

Page 122: ...skaffa avfallet genom att överlämna det till ett uppsamlingsställe avsett för återvinning av avfall från elektriska och elektroniska produkter Separat insamling och återvinning av avfallet hjälper till att spara på våra naturresurser och gör att avfallet återvinns på ett sätt som skyddar människors hälsa och miljön Kontakta ditt lokala kommunkontor din närmsta återvinningsstation för hushållsavfal...

Page 123: ...and bar code label packs These can be purchased directly from HP or through an authorized reseller or sales office For the location of an HP authorized reseller Call 1 800 345 1518 U S only Call 1 800 263 5868 Canada only Outside of North America see the HP web site for locations and telephone numbers http www hp com support To order through HP Call 1 800 538 8787 North America only Visit us onlin...

Page 124: ...leaning labels Q2002A Ultrium 960 Data cartridge read write C7973A 800 GB Data cartridge WORM write once read many C7973W 800 GB Prelabeled data cartridges read write 20 pack C7973AL 800 GB Europe Americas only Prelabeled data cartridges WORM 20 pack C7973WL 800 GB Europe Americas only Universal cleaning cartridge C7978A Bar code label pack read write 100 data labels 10 cleaning labels Q2007A Bar ...

Page 125: ...0 power supplies In that configuration a second PDU is certainly required Even a 32U high configuration of the EML with redundant power supplies would require a second PDU Even if redundant power supplies are not currently installed you should consider adding a second PDU when the EML is expanded above 24U in height With a second PDU installed upgrading to redundant power supplies in the future is...

Page 126: ...o power strips 1 and 3 are installed at the factory The redundant PDU 2 is installed above the primary PDU also in a 0U side mount orientation The top of PDU 1 is approximately 13 inches from the caster boss The top of PDU 2 is placed approximately 25 inches from the caster boss see Figure 57 Power strip 2 is placed equidistant between power strips 1 and 3 Power strip 4 is placed in a position low...

Page 127: ... PDU components Refer to the instructions provided with your redundant PDU for installation steps After installation dress all cords with cable ties In addition use cable ties to lock the power cords coming out of the PDU that go to each power strip 1 Power strip 2 2 Redundant PDU 2 3 Power strip 4 4 Caster boss 10535 1 3 4 2 ...

Page 128: ...128 Installing a redundant PDU ...

Page 129: ... A equipment is intended for commercial installation Class I laser product Class 1 lasers are products where the power of the laser beam produced the accessible emission is always below the Maximum Permissible Exposure value Therefore for Class 1 lasers the output power is below the level at which it is believed eye damage will occur Exposure to the beam of a Class 1 laser will not result in eye i...

Page 130: ...nput output command set but can transport existing Upper Level Protocols ULP such as SCSI Fibre Channel operates at speeds of 200 MB per second Fibre Channel operates over distances of up to 100 m over copper media or up to 10 km over optical links flash memory Firmware memory for the current and previous version of library firmware front door A door on the front of a library through which service...

Page 131: ...inear Tape Open A technology that creates tape devices and media based on common specification licensing and compliance standards and allows tape device users to use tape products and media from various sources Ultrium 460 tape drives LTO 2 are HP s second generation of LTO tape drives and the Ultrium 960 tape drives LTO 3 are third generation tape drives magazine A removable array that holds cart...

Page 132: ...s tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container The library uses data and cleaning cartridges These cartridges are not interchangeable tape drive An electromechanical device that moves magnetic tape and includes mechanisms for writing and reading data to and from the tape tape drive assembly An interface to control monitor tap...

Page 133: ...24 component installation 39 Component Status screen 60 configuration barcode reporting formats 61 interface controller verification 83 inventory mode 61 64 load ports 61 reserve slots 61 terminal settings 84 Configuration screen 61 configurations EML 101 Contact Information screen 64 contrast adjustment 61 controls and indicators base unit power supply 70 card cage expansion module power supply 7...

Page 134: ... cartridges into permanent slots 49 installation checklist 45 installation location EML 31 installing FC interface controller 41 library 31 redundant PDU 125 tape drives 40 Interface Manager card cabling 44 depiction 20 functional description 24 lithium battery 105 managing 45 memory module removal 87 removal and replacement 86 setting IP address 50 troubleshooting 81 interlock front door 54 inven...

Page 135: ...g redundant 125 requirements 125 physical description 13 picker assembly 17 positioning the library 39 power cables connecting 44 power distribution unit 13 14 power off library 72 power rating PDU 126 power requirements 32 power strips 13 power supply autoranging 14 15 18 21 70 89 card cage expansion unit indicators 71 removal and replacement 91 powering on library 53 prelabled media ordering 123...

Page 136: ... drive expansion module 15 21 tape inventory 64 technical support HP 12 terminal configuration settings 84 text symbols 10 troubleshooting basic Fibre Channel 83 devices verifying 83 FC connection verifying 83 FC interface controller 82 FC interface controller problems 82 HBA device driver verifying 84 host configuration verifying 83 Interface Manager card 81 Interface Manager card problems 81 OCP...

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