HP A3715A, User Manual

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Service 2-3
S
er
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e
Troubleshooting
The first indication of a problem with the CD-ROM drive will probably be in the form of a message
from the application using the CD-ROM drive. If a problem occurs, check the Drive Status LED.
If the drive has a problem which cannot be solved
If the drive has a problem which cannot be solved, contact the Hewlett-Packard service provider. See
the following sections for information about preparing for a service call and repackaging the drive for
shipment.
WARNING Do NOT disassemble the CD-ROM drive for any reason. There are no
user-serviceable parts inside the drive.
When disassembled, the CD-ROM drive becomes a Class 1 laser
mechanism. When the CD-ROM drive is disassembled, blindness can
result from exposure to the invisible laser beam and hazardous invisible
laser radiation. Service must be performed only by trained individuals.
Attempting to disassemble the CD-ROM drive, will void the warranty
and may damage the drive.
Drive Status
LED
Probable Cause Action
ON Reading or transferring data None
ON, with no
CD in drive Drive fault Contact you Hewlett-Packard
service provider
FLASHING
every 1.6 s Normal read activity for
audio CD None
FLASHING
every 3.2 s CD may be dirty Clean CD
OFF Normal state, with no CD
activity None
Normal state, with no CD in
drive None
No power to the drive Check the drive’s power cable
SCSI cable not connected Check the drive’s SCSI cable